Parks Pharmacy

[redacted] Thank you for reaching out to us with your concern. We appreciate you bringing this to our attention. We're not sure why our point of sale system charged you 8.25% sales tax vs. the 8% for [redacted]. We can assure you however that is not intentional or a fraudulent act. We...

respectfully apologize you were overcharged $7.01 and you can expect to see a refund in that amount very soon. We have a customer care specialist looking into your account to process the refund. Also, we have informed our IT department of the overcharge in your area and have confidence this will be fixed within our computer systems soon. Thank you again for your care and understanding! Regards, Mattress Firm Customer Care

Revdex.com:This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/15/2016 and assigned ID [redacted]Regards,

Case # [redacted] Upon receipt of this complaint filed by Mrs. [redacted], a Customer Relations Representative contacted her on March 31 & April 1, 2017 on phone number [redacted] to no avail. A detailed voice message was left both days. As we take these complaints very serious, we will work with...

Mrs. [redacted] to ensure her complaint is resolved. Should you require additional assistance, please feel free to contact Stenio [redacted] at (516)-861-7763 or Stenio.[redacted]@mfrm.com.

On July 22, 2017, a Customer Relations Representative reached out to Mrs. Yaworski to address her concerns. Mrs. Yaworski’s inspection results revealed that her set was being used on a frame with improper support, which is a condition that voids the manufacturer’s warranty. In the pursuit of...

customer satisfaction, Mrs. Yaworski was advised to fix her support and Mattress Firm will provide her with an in-store credit for the mattress in the amount of [redacted] Mrs. Yaworski accepted the offer and will visit her local Mattress Firm store to process her exchange. As we take these complaints very seriously we believe no further action is required. If you need further assistance please feel free to reach K[redacted] Craig at (516)-861-7503 or [redacted]

Greetings Ms. [redacted] Thank you for sharing your concern with us. We have reached out to the sales leadership team to help you resolve your concern. Please expect a call from them soon. Many thanks. Regards, Mattress Firm Customer Care

Case# [redacted] On March 25, 2017, a Customer Relations Representative contacted Mr. [redacted] to address his concerns. Mr. [redacted] requested to have his queen size mattress removed from home because he felt the incorrect mattress was delivered. Mr. [redacted] was offered the option of an exchange or a...

return.  Mr. [redacted] opted to return the bedding for a refund; all fees associated with this transaction have been waived as one-time accommodation. The return was scheduled on March 25, 2017; a refund will be processed back to the original form of payment thereafter. As we take these complaints seriously, we believe no further action is required. Should you require further information please feel free to contact Karen M[redacted] at (516) 861-7230 or [email protected].

On May 1 & 4, 2017, a Customer Relations Representative reached out to Ms. [redacted] to address her concerns. She was unable to talk out that time and advised she will contact us back. Our records show that her refund of $596.76 for her canceled order was processed on April 18, 2017. We regret...

any inconvenience Ms. [redacted] may have encountered. We can assure you that our customers are important to us and we take complaints like this very seriously. If Ms. [redacted] has any additional concerns please have her contact us at her earliest convenience. We believe that no further action is required at this time. However, if I may be of further assistance, please contact Chanelle [redacted] at (516) 861-7174 or chanelle.[redacted]@mfrm.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  THEY HAVE MADE CONTACT BUT HAVE NOT RESOLVED THE COMPLAINT.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]  The company did not offer to help me at all. They did not listen to my issue at all. They did not hold up their end of the sale and nor did they offer any resolution or help. Very disappointed in this company. 
Regards,

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
This is still not acceptable no one have called me back yet regarding this matter like [redacted] from the chat box said!! I had to call the warehouse the guy there after 20 minutes of me wasting my mind after someone that worked there before lied to me about bringing it on that Monday. He was so kind as to tell me exactly what to said. That was day three of running people down this is unacceptable. I should receive a discount at least because I didn't have a bed for three whole days and this was the only way to get someone attention. UNACCEPTABLE!!
Regards,[redacted]

Sent: Wednesday, December 28, 2016 9:47 AM Subject: ID [redacted]     A Customer Relations Representative contacted Ms. [redacted] to discuss her concerns regarding her base. Ms. [redacted] explained the base was causing a health issue because of the odor. It was explained that bases cannot be...

returned. However, we have taken Ms. [redacted]’s concerns into consideration. As a one-time accommodation, we have agreed to return the base for a refund. The return took place on 11/22/2016 and the refund was processed on 12/7/2016.   Since we have satisfactorily resolved her complaint, we believe no further action is required. If there are any other questions or concerns, please contact Yanique S[redacted] at 516-861-7247 or at [redacted]@mattress.com.     Vanessa G[redacted] Customer Care Manager |Customer Care Operations Department 1000 South Oyster Bay Road, Hicksville, NY 11801 Office: +1 (516) 861-7626 Mobile: +[redacted] VG[redacted]@mattress.com

Sent: Tuesday, June 07, 2016 1:10 PM Subject: Complaint ID: [redacted]   Complaint ID: [redacted]   Dear Ms. [redacted],   Thank you for reaching out to us with your concern. We apologize for any inconvenience this delayed response may have caused you. If you are still in need of our...

assistance, please contact us at 866-942-3551.  One of our specialists will be glad to help.                       Sincerely,   Mattress Firm Customer Care

We have confirmation that our guest was contacted by a customer service specialist and the issues is resolved.

On April 8, 2017, a Customer Relations Representative reached out to Mr. [redacted] to address his concerns. He was offered the option to complete our Sleep Happy Guarantee which would entitle him to an exchange if done within 120 days of delivery. Mr. [redacted] advised that he would visit the...

local showroom to see if he is able to locate a mattress that fits his needs and will contact us back. As we take these complaints very seriously, we will continue to work with Mr. [redacted] to ensure his complaint is resolved. If I can be of further assistance, or if you should require additional information, please do not hesitate to contact Chanelle [redacted] at (516)-861-7174 or chanelle.[redacted]@mfrm.com.

We are receipt of Ms. [redacted] rebuttal, but unfortunately our response will remain the same. As an accommodation, we will waive the cost for the mattress to be inspected. If the mattress is found to be defective as stated on the manufacturer’s warranty the transportation cost for the replacement will remain applicable. If Ms. [redacted] is ready for the inspection to be coordinated please have her contact us back at her earliest convenience. As we take these complaints very seriously, we believe that no further action is required at this time. If you should require additional information, please do not hesitate to contact Chanelle [redacted] at (516) 861-7174 or chanelle.[redacted]@mfrm.com.

We are more than happy to assist you with proceeding in the warranty process. Next steps will be an in home inspection and based on the finding of that 3rd party company will dictate if the bed is indeed defective or not.

Case # [redacted] On April 4, 2017, Mr. [redacted] was contacted by a Customer Relations Representative to address his concerns regarding his king size Classic mattress set that is sagging. In an effort to obtain customer satisfaction, Mr. [redacted]  was offered store credit in the amount of...

$1131.95  plus tax for her mattress set  he will receive a credit letter in the mail. Mr. [redacted] was instructed to visit his local Mattress Firm store to select merchandise of equal or greater value. Since we have satisfactorily resolved her complaint, we believe no further action is required. Should you require any additional information, please feel free to contact Karen [redacted] at (516)-861-7230 or Karen.[redacted]@mfrm.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]I was told by the store clerk it would ONLY be a $79 delivery fee. Now this email not only says the $79 delivery fee but almost a $200 fee on top of that. Ridiculous. I guess it depends on the mood of the person at Mattress Firm you're talking to and how much each one wants to get out of the customer at the time. I'm informing friends, family, neighbors, co-workers and anyone who will listen of what happened and to never ever shop at this place. They DO NOT put the customer first. It's all about money to them. Terrible way to run a business.
Regards,
[redacted]

On August 10, 2017, a Customer Relations Representative spoke with Ms. [redacted]. To Obtain customer satisfaction Ms. [redacted] was offered $150.00 refund off the price of her mattress and adjustable base. She has accepted the offer and the refund will be processed to the card on file.As we take these complaints very seriously we believe no further action is required at this time Should you require additional assistance please feel free to contact Kuina [redacted] at (516)-861-[redacted] or at kuina.[redacted]@mfrm.com.

Hello Ms. [redacted], Thank you for reaching out to us with your concern. We do apologize that you are unhappy with the results of your home inspection of the mattress. We do see a professional company did come out and take measurements of the mattress and the report does show the mattresses are...

performing within the normal guidelines of the warranty set by the manufacturer. Unfortunately, we are bound by the guidelines they set. However, we are willing to over a significant discount on a new mattress if you'd like that option. Many thanks again. Regards, Mattress Firm Customer Care