Parks Pharmacy

Revdex.com:
This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/15/2016 and assigned ID [redacted].
Regards,

Dear [redacted], We've sent your complaint to our online management team to research and review. We will be able to provide a complete response soon. Thank you for reaching out to us.

Sent: Tuesday, June 07, 2016 2:31 PM Subject: Complaint ID: [redacted]   Complaint ID: [redacted]   Dear Mr. [redacted],   Thank you for reaching out to us with your concern. We apologize for any inconvenience this delayed response may have caused you. If you are still in need of our...

assistance, please contact us at 866-942-3551.  One of our specialists will be glad to help.                       Sincerely,   Mattress Firm Customer Care

On August 16, 2017, a Customer Relations Representative contacted Mrs. [redacted] to address her concerns with the adjustable base. Mrs. [redacted] was offered to return two twin-xl 100 series II adjustable bases for a refund or exchange the two bases for the matching box spring and frame and the difference in price will be refunded. Mrs. [redacted] advised she will review the offer with her husband and follow up with the Representative. As we take these complaints very seriously we will continue to work with Mrs. [redacted] to ensure her complaint is resolved.

Case # [redacted] On March 31, 2017, a Customer Relations Representative contacted Mr. [redacted] to address his concerns. Mr. [redacted] advised that when he filed his complaint, he still had not hear from the shipping company to schedule a re-delivery date. Since, he was contacted and informed the...

delivery will take place on March 28, 2017. He was advised should he have any issues he can reach out to the Representative for further assistance.  As we take these complaints very seriously we believe that no further action is required at this time. However, if I may be of further assistance, please contact Karen [redacted] at (516) 861-7230 or Karen.[redacted]@mfrm.com.

On August 10, 2017, a Customer Relations Representative contacted [redacted] on behalf of Ms. [redacted] confirmed her mattress is defective and will be replaced under warranty. [redacted] has sent instructions to Ms. [redacted]'s email address as well as mailed out a hard copy. Ms. [redacted] advised she will proceed with her replacement through [redacted] once she receives the letter. She was advised to follow up with [redacted] directly if she has any concerns with her replacement. As we take these complaints very seriously, we believe no further action is required at this time. Should you require additional assistance please feel free to contact Kuina [redacted] at (516)-861-[redacted] or kuina.[redacted]@mfrm.com.

Sent: Thursday, December 29, 2016 9:48 AM Subject: ID [redacted] A Customer Relations Representative contacted Ms. [redacted] to address her concerns. We were unable to reach Ms. [redacted], a detail message was left in regards to this complaint. Although Mattress Firm’s policy does not offer refunds or...

exchanges on any clearance / floor model massage chairs after delivery, in the pursuit of customer satisfaction, we are offering Ms. [redacted] a partial refund in the amount of $1,000.00 plus tax. In order to redeem this offer, Ms. [redacted] will need to contact the representative below. As we do take these complaints very serious, we will continue to work with Ms. [redacted] to ensure her complaint is resolved. Should you require additional assistance please contact Stenio J[redacted] at (516)-861-7763 or sj[redacted]@mattress.com. Vanessa G[redacted] Customer Care Manager |Customer Care Operations Department 1000 South Oyster Bay Road, Hicksville, NY 11801 Office: +1 (516) 861-7626 Mobile: +[redacted] VG[redacted]@mattress.com

Sent: Thursday, December 29, 2016 10:08 AM Subject: ID [redacted] On December 27, 2016, a Customer Relations Representative contacted Mrs. [redacted] to address her concerns. Mrs. [redacted] filed her complaint due to a delivery delay. Mrs. [redacted] has confirmed the delivery has been made and all the merchandise has been delivered. In pursuit of customer satisfaction, we will work with Mrs. [redacted] to have her order compensated due to the abnormal delivery delay. As we do take these complaints very serious, we will continue to work with Mrs. [redacted] to ensure her complaint is resolved. Should you require additional assistance please contact Stenio [redacted] at (516)-861-7763 or s[redacted]@mattress.com. Vanessa G[redacted] Customer Care Manager |Customer Care Operations Department 1000 South Oyster Bay Road, Hicksville, NY 11801 Office: +1 (516) 861-7626 Mobile: +[redacted] VG[redacted]@mattress.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]   I sent them this documentation before, to the local store at least five times, to their local shipper, as well as their "contractor/warehouse."  There is no reason for them to deny that this happened.  I have submitted proof of the accident-  photos of the truck stuck in my yard, the damage before and after, and even a movie of the truck being removed. 
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is accepted by me.  Delivery of headboard occurred April 25 not the 22nd as stated.  Will not use company again as they failed to attempt any communication with me in spite of stating so.

Case # [redacted] On March 2, 2017 a Customer Relations Representative contacted Ms. [redacted] to no avail on [redacted]. A detailed message was left. An email was also sent to [redacted] letting her we have sent communication to the warehouse to look into finding out who will satisfy the...

outstanding balance for her floors being repaired. Once this information is received the Representative will reach out to Ms. [redacted]. As we take these complaints very seriously, we will continue to work with Ms. [redacted] to ensure who complaint is resolved. Should you require additional assistance please feel free to contact Kuina [redacted] at [redacted] or [redacted]

Case # [redacted]On January 25, 2017, a Consumer Relations Representative contacted Ms. [redacted] to address her concerns.  Ms. [redacted] advised she is having a problem with submitted the photos to the Mattress Marshalls website. The Representative advised Ms. [redacted] to email the photos of the...

merchandise. Upon receipt of photos, it has been determined the mattress and box spring is not up to the manufacturers standards. Therefore, Ms. [redacted] was offered a store credit of $549.00, plus tax. Ms. [redacted] has accepted the order and will visit her local Mattress Firm store to process her exchange. As we take these complaints very seriously, we believe that no further action is required at this time. If you should require additional information, please do not hesitate to contact Kuina [redacted] at (516) 861-7503 or k[redacted]@mattress.com.

Case #[redacted]A Customer Relations Representative contacted Ms. Govier on January[redacted] to address her concerns. In the pursuit of customer satisfaction, we offered a full store credit for her [redacted] Mattress in the amount of $[redacted], plus tax with the stipulation that she must update her...

bed frame support to ensure her bed is properly supported and will uphold her warranty for the new set. Ms. Govier advised she will work on having the support added and get back to us.As we take these complaints very seriously, we will continue to work with Ms. Govier to ensure her complaint is resolved. If I can be of any further assistance, or if you should require additional information, please do not hesitate to contact Stenio Joseph at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Thank you for your reply. It's sad that we had to go thru Revdex.com to resolve this issue. Please informed your sale reps so if this happens again they know what to tell the customer. Thank you Revdex.com for your help!!

Case[redacted] On April 1, 2017, a Customer Relations Representative contacted Mr. Johnson to address his concerns. Mr. Johnson advised his complaint has been resolved. Mr. Johnson received an exchange of his adjustable bases and mattresses on March 31, 2017. He confirmed the adjustable bases are...

working properly. As we take these complaints very seriously, we are happy to report Mr. Johnson’s complaint has been resolved. Should you require additional information please feel free to contact Kuina Craig at (516)-861-7503 or [email protected].

Sent: Thursday, December 29, 2016 11:13 AM Subject: ID [redacted] Upon on receipt of Ms. [redacted] complaint, a Customer Relations Representative reached out to her on 12/27/2016 to no avail. A detailed voice mail was left and a request was sent to our accounting department to review her finance terms with synchrony. We will continue to attempt to resolve Ms. [redacted]’s compliant. If you have any further questions, please reach out to Yanique [redacted] at 516-861-7247 or at y[redacted]@mattress.com Vanessa G[redacted] Customer Care Manager |Customer Care Operations Department 1000 South Oyster Bay Road, Hicksville, NY 11801 Office: +1 (516) 861-7626 Mobile: +[redacted] VG[redacted]@mattress.com

Sent: Monday, January 09, 2017 10:18 AM To: drteam Subject: ID [redacted]   Hi,   Please upload response to case [redacted].   Thank you   Case# [redacted] On December 10, 2016, Ms. [redacted] purchased from Mattress Firm a king size [redacted] 14 [redacted] mattress, a mattress...

protector, frame,  two pillows and two [redacted] adjustable foundations; delivery was completed on December 10, 2016. Ms. [redacted] visited her local Mattress Firm showroom to request a price adjustment on her mattress. At the time of purchase,  Ms. [redacted] received a copy of the Mattress Firm Terms and Conditions. Our Price Guarantee states, “If a customer finds the same or a comparable mattress at a lower price elsewhere within 100 (100) days of purchase, we will beat any advertised price by 10% or your purchase is free, merchandise MUST be the same or comparable. Customer must present competitor’s current ad or invoice.” Ms. [redacted] provided the Mattress Professional with an ad she received from a competitor on–line in the amount of $4,399.99. The Mattress Professional emailed the showroom Manager to have the request reviewed. Using the information Ms. [redacted] attached to her Revdex.com complaint, the showroom Manager confirmed the merchandise was in fact comparable.  A refund of $430.00  was processed and it will be refunded back to the original form of payment. Ms. [redacted] was notified of the outcome.  As we take these complaints very seriously, we believe that no further action is required at this time. If you should require additional information, please do not hesitate to contact Karen [redacted] at (516) 861[redacted] or [redacted]     Vanessa [redacted] Customer Care Manager |Customer Care Operations Department 1000 South Oyster Bay Road, Hicksville, NY 11801 Office: +1 (516) 861-7626 Mobile: +1 (516) 384-7634 V[redacted]@mattress.com

Complaint: [redacted]
I am rejecting this response because:At the time of purchase I was told otherwise by the salesperson that [redacted] cares deeply about its customers and that it would be covered no matter where we moved. I find the information he gave us to be very misleading considering that [redacted] has nothing to due with the warranty of the mattress at all, especially since [redacted] warranty is very limited. The sales person told us that the only thing the warranty didn't cover was misuse of the mattress and spills. He even used this in his pitch to sell us a bed cover to prevent spills that would protect the warranty. [redacted] is saying there is nothing wrong with or mattress yet we can barely sleep on it.
Sincerely,
[redacted]

Hello Ms. [redacted]
 Thank you for reaching out to us with your concern. We are sorry to hear that you are not happy with your purchase and sorry for what sounds like is a miscommunication between the sales person and you. This is certainly not indicative of the type of business we proudly...

serve to our communities. In regards to the lease agreement, in order to have delivered the bed, we would have needed to have a signed agreement from you that states the terms and conditions of any loan that was offered. We train our staff to go over this agreement with our guests so they are clear on all conditions. If they did not we certainly are sorry. With that said, it is always recommended that the consumer read over any financial agreement. Fortunately, we do have our 120 day happiness guarantees which gives you the option to return the product for a full refund minus our re-stocking and delivery fees which is a total of $149. We will go ahead and reach out to the sales field to gather more information on your complaint. Regards, Mattress Firm Customer Care

Case# [redacted]A Customer Relations Representative contacted Mr. [redacted] to discuss his refund. Due to his credit card account being closed, we will have a check mailed to the address he verified upon request. We will continue to work with Mr. [redacted] to have his issue resolved. If there is any further questions or concern contact Yanique S[redacted] at 516-861-7247 or [email protected].