Parks Pharmacy

Dear Ms. [redacted], Thank you for reaching out to us with your concern, it is important to us. Please allow us a little bit of time to get in touch with the Sales leadership team to research your claim and provide an answer to this claim. Many thanks. Mattress Firm Customer Care

Hello, We apologize that you state the issue has in fact not been resolved. If you believe to have a defective mattress you'll need to start/ re-open a warranty claim. Our warranty department acts as and advocate to you in assisting you with your manufacturers warranty. We do have an option ( newly added) of an do-it-yourself home kit we can have mailed to you if that would be more convenient. Please give us a call at 866-942-3551.

Case # [redacted] On June 9, 2017, a Customer Relations representative contacted Mr. [redacted] to address his concerns. Mr. [redacted] advised that his [redacted] mattress was delivered damaged on June 13, 2016. After further review and consideration of his complaint, we agreed to...

accommodate Mr. [redacted] with a store credit for his king size set ($3,099.99 plus tax). A credit letter was sent via e-mail and he was instructed to visit his local Mattress Firm store to select merchandise of equal or greater value; if greater, he is responsible for the difference. Since we have satisfactorily resolved his complaint, we believe no further action is required. Should you require any additional information, please feel free to contact Karen [redacted] at (516)-861-7230 or karen.[redacted]@mfrm.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I will call to get the free inspection. However, since the defective mattress is not my fault, Mattress Firm should also provide me with free delivery of a new replacement mattress.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I received the refund on the mail. However, they told you that I instructed them not to go up the driveway. This is false, as they agreed at the store; that I would drive my trailer with the mattress in it and the delivery drivers up to the house. From there they were supposed to be instructed to carry the mattress into the house.
Thank you for helping me get this resolved.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  Yes I did accept the offer to fix the problem. Mattress Firm is delivering the box springs on Thursday the 22nd of December and taking back the damaged set. Thank you so much Revdex.com for taking care of this. ......... [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I want to be compensated for the fact that this company kept my money for a month before returning it to me.  In effect, they were using my money as an interest-free loan.  The normal return time is 5-10 business days, according to the store manager.  Why did they keep my money for so long?  I needed it, and now I want an additional $200 for the inconvenience they caused, and the "loan" they had with me.  A phone call will not cut it.  A letter of apology from the company with an additional check made out to me is acceptable.
Regards,

Case# [redacted] On March 27, 2017, a Customer Relations Representative attempted to contact Ms. [redacted] on [redacted] which is the number provided on this complaint notification but it is disconnected. We are unable to locate Ms. [redacted]’s account with the information that was provided. An email was...

sent to [redacted] requesting that she contacts us at her earliest convenience. We believe that no further action is required at this time. However, if I may be of further assistance, please contact Chanelle [redacted] at (516) 861-7174 or chanelle.[redacted]@mfrm.com.

Sent: Tuesday, June 07, 2016 1:32 PM Subject: Complaint ID: [redacted]   Complaint ID: [redacted]   Dear Ms. [redacted],   Thank you for reaching out to us with your concern. We apologize for any inconvenience this delayed response may have caused you. If you are still in need of our...

assistance, please contact us at 866-942-3551.  One of our specialists will be glad to help.                       Sincerely,   Mattress Firm Customer Care

Case# [redacted]   A Customer Relations Representative contacted Mr. [redacted] to discuss his concerns regarding his adjustable base. Mr. [redacted] explained at the time of sale the terms and conditions of the purchase were not explained nor did he receive documentation. After contacting the store...

regarding the height adjustments on the adjustable base Mr. [redacted] was explained that bases cannot be returned or exchanged. To obtain customer satisfaction we have agreed to return the base for a refund. The return is schedule to take place on June 19, 2017 and the refund will go back to Mr. [redacted]’s [redacted] account. He should see the funds reflect back to the account within one to two billing cycles.   Since we have satisfactorily resolved Mr. [redacted]’s complaint, we believe no further action is required. If there are any other questions or concerns, please contact Stenio [redacted] at 516-861-7247 or at Stenio.[redacted]@mfrm.com.

Case# [redacted] On March 23, 2017, a Customer Relations Representative contacted Mr. [redacted] to address his concerns. He was advised that his complaint has been forwarded to our Human Resources for review. We are truly sorry that the service he experienced was less than seamless. We can assure that...

the individual involved will be addressed by their respective management team. Mr. [redacted] was advised due to privacy reasons we will not be able to provide details on what disciplinary actions are taken. The District Manager will get back to Mr. [redacted] once the investigation is completed.  As we take these complaints very seriously, we will continue to work with Mr. [redacted] to ensure his complaint is resolved. If I can be of further assistance, or if you should require additional information, please do not hesitate to contact Chanelle [redacted] at (516)-861-7174 or chanelle.[redacted]@mfrm.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]I spoke with Karen in detail on Friday of last week and she was looking into the matter further.Her Revdex.com response states that she left me a voicemail to which I did not respond "to no avail".Please note that today is June 27th and the above mentioned voicemail was just left yesterday. That is not adequate time to allow for my response.I will email her this evening to check on the status of the requested refund for the double charge. I am still seeing the issue on my account.- [redacted] 
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  They have promptly refunded my money.

ID [redacted] On 6/14/2017, a Customer Relations Representative reached out to Mr. [redacted] to address his concerns regarding his recent purchase of outlet product. We have approved a one-time only exchange for brand new product and his is scheduled for delivery on Friday 6/16/2017.  We sincerely...

apologize for the inconvenience. As we take these complaints very seriously, we believe that no further action is required at this time. If you should require additional information, please do not hesitate to contact April H[redacted] at [redacted] or [email protected].

Case# [redacted]3   On April 12, 2017 a Customer Relations Representative contacted Mrs. [redacted] to address her concerns. The Representative and Mrs. [redacted] had a conference call with [redacted]y who confirmed her monthly payments will always be $97.00 except for the final payment which will be $48.00. Mrs. [redacted] accepted the terms as this is the lowest her payments will be. As we take these complaints very seriously, we believe no further action is required at this time. Should you require additional assistance please feel free to contact Kuina [redacted] at (516)-861-7503 or [redacted]

Revdex.com:
I received my refund. 
This letter is to inform you that The Mattress Firm aka Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/5/2015 5:00:25 PM and assigned ID...

[redacted]
Regards,

Case# [redacted] Upon receipt of the complaint filed by Mr. [redacted], a Customer Relations Representative contacted him to address his warranty concerns. Mr. [redacted] advised that he purchased a mattress set at a Mattress World location in “2014” that is currently sagging.  Since this is a potential...

warranty issue proof of purchase is needed in order to file a warranty claim. Mr. [redacted] stated that he is unable to locate his invoice. He was advised that we are unable to file a warranty claim without proof of purchase, but will be happy to offer a Corporate Discount on his purchase of a new mattress set. If Mr. [redacted] accepts our offer he can contact us back for further assistance. We believe that no further action is required at this time. However, if I may be of further assistance, please contact Stenio [redacted] at (516) 861-7174 or [email protected].

ID [redacted]On 6/18/2017, a Customer Relations Representative reached out to Ms. [redacted] to address her concerns regarding the refund for her sheets. She has accepted our offer for a free set of upgraded replacement sheets. We sincerely apologize for the inconvenience.As we take these complaints...

very seriously, we believe that no further action is required at this time. If you should require additional information, please do not hesitate to contact April H[redacted] at [redacted]

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Case# [redacted] Upon receipt of the complaint filed by Ms. [redacted] a Customer Relations Representative contacted her on March 30, 2017, to no avail. Our records show a refund has been submitted to the original form of payment in the amount of $280.78, on March 20, 2017. If Ms. [redacted] has any...

questions, she can contact her Representative at her earliest convenience. At this time we believe no further action is required. Should you require any additional information, please feel free to contact Chanelle [redacted] at (516)-861-7174 or chanelle.[redacted]@mfrm.com.