Parks Pharmacy

Dear Mr. [redacted], We sincerely apologize for the negative interaction you've had with one of our stores. Your concern is very important to us, we take it very seriously for coaching purposes. Our records do indicate that you were allowed an exchange for less expensive mattress which should in...

turn lower your monthly payments. This was scheduled to take place for delivery on 4-7-16. Please let us know if this isn't satisfactory. Thanks again for reaching out to us.Mattress Firm customer service

RE: [redacted]On January 23, 2018, a Customer Relations Representative contacted Ms. [redacted] to address her warranty concerns. Ms. [redacted] mattress was approved for warranty replacement. She had also filed a claim for bases. Due to delays with her bed base warranty, her mattress...

credit expired.  Ms. [redacted] explained she did not want to exchange the mattress until the adjustable bases could be exchanged as she did not want to place a brand new mattress onto possibly defective adjustable bases. On January 17 2018 as a one-time accommodation, Mattress Firm issued Ms. [redacted] a warranty credit approval letter for $[redacted] for her two Customatic Beds Privia Adjustable Bases 30"x80" and extended her mattress warranty credit until March 1 2018. Ms. [redacted] was sent updated copies of her warranty credit letters to [redacted]. She was advised to print out the warranty credit letters and to bring them to her local Mattress Firm store to complete her exchanges. Ms. [redacted] was provided a direct contact phone number and email address of a Customer Relations Representative in case she has any further issues or concerns.As we take these complaints very seriously, we believe no further action is required at this time. Should you require additional assistance, please feel free to contact Adam Friedman at ([redacted]

Revdex.com:
This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/1/2016 and assigned ID [redacted] Ms. [redacted] Thank you for taking my call this...

afternoon. I wanted to send this email to provide my contact information and to also advise the original [redacted] has been cancelled. The new [redacted] authorization is [redacted] with a payment amount of $740.94 over a 12 month period without interest.  If you have any questions for me, please reply to this email or call me directly at [redacted]. I am usually off on Fridays and Saturdays. Respectfully,  Beonca M[redacted] Customer Service SupervisorMFRM Family of BrandsImproving Lives One Relationship At A TimeP: 866.942.3551F: [redacted]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I received no contact from this vendor.  However, I have received a refund in full as promised by the online agent (guess the online agent was capable of doing something correctly).  NOTE: I have worked with this vendor IN PERSON on three prior occasions, at two different locations, and have had no issues.  However, I caution anyone utilizing their online service(s).  After speaking with a local store, I have discovered the online service(s) are considered separate from the brick and mortar operations; the stores cannot even assist and/or access online orders.  It is unfortunate this vendor is allowing such activity to occur as it will continue to tarnish their name for sure.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Sent: Wednesday, July 19, 2017 11:21 AMSubject: Re: Complaint Karen was the one I sent the pictures to via email. I never heard anything else by phone or email. I am not satisfied with the response. At this time I see they have no intentions of doing anything. It is my only and last time of purchasing from Mattress Firm and I will spread the word about them as well. Regards[redacted]

Case# [redacted] We are happy to report Ms. [redacted] complaint has been resolved. Ms. [redacted] advised our Customer Relations Representative she was able to cash her original check with the incorrect spelling of her first name. A revised check will not be necessary. We apologize for any inconvenience that...

this may have caused. We believe no further action is required at this time, However if I may be of any further assistance, please contact Chanelle [redacted] at (516)861-7174 or chanelle.[redacted]@mfrm.com.

Case # [redacted] Upon receipt of this complaint filed by Ms. [redacted], a Customer Relations Representative looked into the account in regards to Ms. [redacted]’s refund. The invoice indicates that Ms. [redacted] was only charged for a pillow picked up at a Mattress Firm Location. In pursuit of customer...

satisfaction we will have the cost of the pillow refunded giving Ms. [redacted] the full balance of her order. The refund for $99.99 plus tax will reflect back to the original form of payment within 7-10 business days. As we take these complaints very seriously, we believe no further action is required. Should you require additional information please feel free to contact Stenio [redacted] at (516) 861-7763 or Stenio.[redacted]@mfrm.com.

Upon receipt of this complaint filed by Ms. [redacted] a Customer Relations Representative contacted her on February 25 & 27 and March 1, 2017 on phone number [redacted] to no avail. A detailed message was left on both numbers. The Representative also sent an email to [redacted] As...

we take these complaints very serious, we will work with Ms. [redacted] to ensure her complaint is resolved. Should you require additional assistance, please feel free to contact Chanelle R[redacted] at (516)-861-7174 or [redacted]. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I contacted customer service and got contacted by area manager, my issue had been solved but complaint should be kept, employees careless actions and response were uncalled for there for consumers should be aware of the service provided by this employee to avoid him if want to receive a proper level of service.

Greetings [redacted], Thank you for sharing your concern with us. It is very important to us. We want to help you resolve the circumstance and help with the refund you stated you are owed but we cannot find your purchase information. Was the purchase made under your name and phone number? Do you...

have an SO #? Or if possible can you provide a copy of your receipt? Many thanks! Mattress Firm Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I would like for my credit score to be fixed. I didn't ask for a hard hit on it and that is what I received. My credit shouldn't suffer for me trying out mattresses.

ID [redacted]On 6/20/2017, a Customer Relations Representative reached out to Ms. [redacted] to address her concerns regarding the refund for her cancelled order. The full refund was processed today and she was emailed a confirmation. We sincerely apologize for the inconvenience.As we take these...

complaints very seriously, we believe that no further action is required at this time. If you should require additional information, please do not hesitate to contact April [redacted] at 346-718-5447 or april.[redacted]@mfrm.com.

Sent: Wednesday, December 28, 2016 9:17 AM Subject: ID [redacted]   Hi, Please upload our response to ID [redacted]. Thank you Case# [redacted] A Customer Relations Representative contacted customer [redacted] was contacted by 9/13/2016 to address their concerns. The Customer was offered a...

pick-up and refund of their merchandise; which was accepted. The return took place on 11/29/2016 and the refund was processed on 12/5/2016. We believe that no further action is required at this time. However, if I may be of further assistance, please contact Yanique [redacted] at 516-861-7247 or y[redacted]@mattress.com.     Vanessa [redacted] Customer Care Manager |Customer Care Operations Department 1000 South Oyster Bay Road, Hicksville, NY 11801 Office: +1 (516) 861-7626 Mobile: [redacted]@mattress.com

Sent: Tuesday, June 07, 2016 1:43 PM Subject: Complaint ID: [redacted]   Complaint ID: [redacted]   Dear Ms. [redacted],   Thank you for reaching out to us with your concern. We apologize for any inconvenience this delayed response may have caused you. If you are still in need of our...

assistance, please contact us at 866-942-3551.  One of our specialists will be glad to help.                       Sincerely,   Mattress Firm Customer Care

Revdex.com:
This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/20/2017 and assigned ID [redacted]my mattress complaint has been solved.Thank you so much! Jen
Regards,

Case #: [redacted]On December 6, 2016, Mrs. [redacted]   was contacted where she advised of a concern in regards to our inspection process.  Due to the consumer’s expression of an elongated wait regarding the requirements, as a courtesy she has been provided an e-mail address where she can...

directly send her photos for immediate review. Mrs. [redacted] found this offer acceptable and we are currently awaiting her photo submission. If I can be of further assistance please do not hesitate to contact Stenio J[redacted] 516-861-7763 or sj[redacted]@mattress.com

Dear Mr. [redacted], Thank you for sharing your concern with us. After reviewing this claim with our distribution center and area contractor we have come to find out that our company was never allowed a reasonable amount of time to get estimates and perform the proper repairs to your property. It's...

noted that rather then allowing us to do our due diligence and send our contractor team to your residence to assess the damage and report back to us an estimate you chose to deny us that right and have the work done by your own private contractor within 2 days time of the damage. Although we truly regret and apologize for the damage that was caused by our delivery team to your property, this truly is not reasonable. We are informed that our contractor team is willing to reimburse you up to $1,500 which is the assessment of the damage caused that our team estimated after you already had the work done. Please contact Jamal for steps to receive this reimbursement. We will not be reimbursing any amount beyond $1,500.  Thank you, Mattress Firm Customer Care

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   I appreciate Mattress Firms offer.

Mattress Firm customer service contacted me to apologize for inconvenience and the way store handled it. They have refunded the delivery fee as they should according to their advertisement.

Dear Ms. [redacted], Thank you for reaching out to us with your concern. We are sorry to hear that you are unhappy with our policies. We do ask you try out the mattress for 30 days to allow your body a chance to get used to your new sleep system. That however, is only a recommendation and if you...

insist to exchange or return it we can make an exception. We cannot, however, make an exception on the return/pick up fee. These fees are clearly stated in the paperwork we give to our guests as well as online and in the store's advertising. If you would like to take advantage of the exchange policy please contact the store you purchased from. Thank you. Mattress Firm customer service