Parks Pharmacy

Revdex.com:
This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/6/2017 and assigned ID [redacted]
Regards,

ID [redacted]On 7/26/2017, a Customer Relations Representative reached out to Ms. [redacted] to address her warranty concerns. [redacted] does handle their own warranty claims so we have requested copies of her original invoice so we can reach out to the manufacturer on her behalf. Once the requested...

information has been received we will work together with [redacted] toward resolution. As we take these complaints very seriously, we believe that no further action is required at this time. If you should require additional information, please do not hesitate to contact April [redacted] at 346-718-5447 or april.[redacted]@mfrm.com.

Upon receipt of this complaint filed by Ms. [redacted] a Customer Relations Representative contacted her on February 25 & 27 and March 1, 2017 on phone number [redacted] to no avail. A detailed message was left on both numbers. The Representative also sent an email to [redacted] As...

we take these complaints very serious, we will work with Ms. [redacted] to ensure her complaint is resolved. Should you require additional assistance, please feel free to contact Chanelle R[redacted] at (516)-861-7174 or [redacted]. Tell us why here...

Case# [redacted] We are happy to report Ms. [redacted] complaint has been resolved. Ms. [redacted] advised our Customer Relations Representative she was able to cash her original check with the incorrect spelling of her first name. A revised check will not be necessary. We apologize for any inconvenience that...

this may have caused. We believe no further action is required at this time, However if I may be of any further assistance, please contact Chanelle [redacted] at (516)861-7174 or chanelle.[redacted]@mfrm.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I contacted customer service and got contacted by area manager, my issue had been solved but complaint should be kept, employees careless actions and response were uncalled for there for consumers should be aware of the service provided by this employee to avoid him if want to receive a proper level of service.

Greetings [redacted], Thank you for sharing your concern with us. It is very important to us. We want to help you resolve the circumstance and help with the refund you stated you are owed but we cannot find your purchase information. Was the purchase made under your name and phone number? Do you...

have an SO #? Or if possible can you provide a copy of your receipt? Many thanks! Mattress Firm Customer Care

Revdex.com:
This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/1/2016 and assigned ID [redacted] Ms. [redacted] Thank you for taking my call this...

afternoon. I wanted to send this email to provide my contact information and to also advise the original [redacted] has been cancelled. The new [redacted] authorization is [redacted] with a payment amount of $740.94 over a 12 month period without interest.  If you have any questions for me, please reply to this email or call me directly at [redacted]. I am usually off on Fridays and Saturdays. Respectfully,  Beonca M[redacted] Customer Service SupervisorMFRM Family of BrandsImproving Lives One Relationship At A TimeP: 866.942.3551F: [redacted]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I received no contact from this vendor.  However, I have received a refund in full as promised by the online agent (guess the online agent was capable of doing something correctly).  NOTE: I have worked with this vendor IN PERSON on three prior occasions, at two different locations, and have had no issues.  However, I caution anyone utilizing their online service(s).  After speaking with a local store, I have discovered the online service(s) are considered separate from the brick and mortar operations; the stores cannot even assist and/or access online orders.  It is unfortunate this vendor is allowing such activity to occur as it will continue to tarnish their name for sure.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Sent: Wednesday, July 19, 2017 11:21 AMSubject: Re: Complaint Karen was the one I sent the pictures to via email. I never heard anything else by phone or email. I am not satisfied with the response. At this time I see they have no intentions of doing anything. It is my only and last time of purchasing from Mattress Firm and I will spread the word about them as well. Regards[redacted]

Case # [redacted] Upon receipt of this complaint filed by Ms. [redacted], a Customer Relations Representative looked into the account in regards to Ms. [redacted]’s refund. The invoice indicates that Ms. [redacted] was only charged for a pillow picked up at a Mattress Firm Location. In pursuit of customer...

satisfaction we will have the cost of the pillow refunded giving Ms. [redacted] the full balance of her order. The refund for $99.99 plus tax will reflect back to the original form of payment within 7-10 business days. As we take these complaints very seriously, we believe no further action is required. Should you require additional information please feel free to contact Stenio [redacted] at (516) 861-7763 or Stenio.[redacted]@mfrm.com.

ID [redacted]On 6/20/2017, a Customer Relations Representative reached out to Ms. [redacted] to address her concerns regarding the refund for her cancelled order. The full refund was processed today and she was emailed a confirmation. We sincerely apologize for the inconvenience.As we take these...

complaints very seriously, we believe that no further action is required at this time. If you should require additional information, please do not hesitate to contact April [redacted] at 346-718-5447 or april.[redacted]@mfrm.com.

Sent: Tuesday, June 07, 2016 1:43 PM Subject: Complaint ID: [redacted]   Complaint ID: [redacted]   Dear Ms. [redacted],   Thank you for reaching out to us with your concern. We apologize for any inconvenience this delayed response may have caused you. If you are still in need of our...

assistance, please contact us at 866-942-3551.  One of our specialists will be glad to help.                       Sincerely,   Mattress Firm Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I would like for my credit score to be fixed. I didn't ask for a hard hit on it and that is what I received. My credit shouldn't suffer for me trying out mattresses.

Sent: Wednesday, December 28, 2016 9:17 AM Subject: ID [redacted]   Hi, Please upload our response to ID [redacted]. Thank you Case# [redacted] A Customer Relations Representative contacted customer [redacted] was contacted by 9/13/2016 to address their concerns. The Customer was offered a...

pick-up and refund of their merchandise; which was accepted. The return took place on 11/29/2016 and the refund was processed on 12/5/2016. We believe that no further action is required at this time. However, if I may be of further assistance, please contact Yanique [redacted] at 516-861-7247 or y[redacted]@mattress.com.     Vanessa [redacted] Customer Care Manager |Customer Care Operations Department 1000 South Oyster Bay Road, Hicksville, NY 11801 Office: +1 (516) 861-7626 Mobile: [redacted]@mattress.com

Mattress Firm customer service contacted me to apologize for inconvenience and the way store handled it. They have refunded the delivery fee as they should according to their advertisement.

On April 17, 2017, a Customer Relations Representative contacted Mrs. [redacted] to address her warranty concerns. She advised her mattress only sags when there is pressure applied. Ms. [redacted] was informed that the sag could not be measured when there is weight applied as mattresses are designed to...

conform to your body when you lay on them. Ms. [redacted] was advised to email photos of her mattress. Once the photos are received the Representative will follow up with her. While speaking with Ms. [redacted] the call disconnected. The Representative attempted to re-establish a connection to no avail and a detailed message was left.   We will continue to work with Ms. [redacted] to ensure her complaint is resolved. Should you require additional assistance, please contact Karen [redacted] at (516)-861-7230 or Karen.[redacted]@mfrm.com.

Case #: [redacted]On December 6, 2016, Mrs. [redacted]   was contacted where she advised of a concern in regards to our inspection process.  Due to the consumer’s expression of an elongated wait regarding the requirements, as a courtesy she has been provided an e-mail address where she can...

directly send her photos for immediate review. Mrs. [redacted] found this offer acceptable and we are currently awaiting her photo submission. If I can be of further assistance please do not hesitate to contact Stenio J[redacted] 516-861-7763 or sj[redacted]@mattress.com

Dear Mr. [redacted], Thank you for sharing your concern with us. We are very sorry to hear our recommendations have caused you much stress. We do highly recommend that you sleep on a new sleep set at least 30 days before making a decision on whether or not this will be the sleep set you have the...

next 8-10 years. The primary reason we ask this of our guests is that there is an adaptation period to a new mattress. Our bodies are very sensitive and in great need of comfort and support. For many folks they've already been sleeping on a set that is painful or hurts their back or hips which is why they come see us. Some folks can sleep on a new set and love it from day one, but most of us take an adjustment period where we have to allow the new mattress to "un-do" all the discomfort and pain our old mattress had caused us. Please understand this 30 day recommendation is a proven method but is simply a suggestion we hold true to in order to continue to have happy customers. If you simply cannot make it this long, we are here to help. 866-942-3551.

Dear Mr. [redacted], Thank you for sharing your concern with us. After reviewing this claim with our distribution center and area contractor we have come to find out that our company was never allowed a reasonable amount of time to get estimates and perform the proper repairs to your property. It's...

noted that rather then allowing us to do our due diligence and send our contractor team to your residence to assess the damage and report back to us an estimate you chose to deny us that right and have the work done by your own private contractor within 2 days time of the damage. Although we truly regret and apologize for the damage that was caused by our delivery team to your property, this truly is not reasonable. We are informed that our contractor team is willing to reimburse you up to $1,500 which is the assessment of the damage caused that our team estimated after you already had the work done. Please contact Jamal for steps to receive this reimbursement. We will not be reimbursing any amount beyond $1,500.  Thank you, Mattress Firm Customer Care

Revdex.com:
This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/20/2017 and assigned ID [redacted]my mattress complaint has been solved.Thank you so much! Jen
Regards,