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Patrick Riley Cooling, Heating, and Plumbing

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Reviews Heating Contractors, Air Conditioning Contractor, Air Conditioning Equipment Patrick Riley Cooling, Heating, and Plumbing

Patrick Riley Cooling, Heating, and Plumbing Reviews (318)

Terrible customer service
I scheduled a service call with Patrick Riley for a Friday between 12-4pm. I told them I needed it to be closer to 4 than to 12 to be the last appt of the day if possible. Thursday afternoon I get a message from them saying that in the notes for my service I needed it to be as early as possible so they changed my appt to 8am to 12pm and they said if that does not work that I was going to have to call to reschedule because they canceled my 12-4 appt. They totally changed my appt time without even talking to me! When I called them back they did not have an appt available for my original time so I had to reschedule appt to a different day. I told the customer service rep I wanted to speak to a manager and they assured me that one would call me, surprise surprise no one has reached out to me. I should also mention I have a 5 year contract with them so I am sure they just do not give a s[censored] about me because they already have my money! Rescheduling my appt without even talking to me is the absolute WORST service you can give!
AVOID THESE PEOPLE!

Freddy P [redacted] serviced my two AC units on 05/18/ He was courteous, prompt, and efficient I have no problems with his performance

as usual a very nice job by patrick riley thank you!

To whom it may concern: Today I had called Patrick R***, my A/C contractor regarding my A/C not workingI had it checked a month and a 1/ago by Mark who said there was vandalizm done to the outside Today Louie D [redacted] came to see why the A/C stopped working He again found vandalizm but this time from the inside The wires were all taken off and laying around He took pictures, showed them to me, and thoroughly explained what happened Within minutes of his arrival, he had my a/c working during the heat wave of we had this day I was especially taken with his manners and the layman's terms he used to describe to me what transpired and about the age of my a/c and the probability that is was manufactured in I want to tell you how honest, helpful and qualified he was at this job siteI asked for him to me my technician through my contract I was a little upset about the price of $as I had contracts with Patrick R [redacted] for the last years and they came to my house only a month and half ago to check my a/c and put in $worth of FreeOn as well as charging me for a contract visit year I have not spoke to Patrick R [redacted] yet, but I intend to do so However, I am thrilled with his empoyee, Louis, who doesn't have any blame in this Very truly yours, [redacted]

When I first came to Apache Junction to look at purchasing a Mobile Home I was very expressive about not being able to afford to fix major problems.  Walking around the mobile home I noted and asked about the A/C which and as I explained to the Patrick Riley representative that my AC looked like a rust bucket.  However it wasn’t and it was working great.  So I asked the Realtor at the time about it and she informed me that if we went out looking at any of the mobiles in this Park that most A/Cs would look the same (and the A/C’s were actually brown in color), and then she went in to speak to the owner who informed her there was no problems with the A/C or Heater.  Though there is a swamp cooler on the roof no information has been supplied or asked.My first Electric bill from [redacted] *** was for $200.00, after coming down from the ceiling I contacted [redacted] because aside from it being a mobile home I have had larger places and always with ***, I had ne

CHRIS P came out to check my a/c units very courteous and professional! Highly recommend this company

I would highly recommend Patrick Riley for any type of plumbing or air conditioning serviceChris Palmer was great! He was already waiting for me outside my condo when I got homeWe went in and he diagnosed the problem quickly and got the problem fixed fast! And the price was very reasonableI am going to use this company from now onThey are great!

Michael CDid a very professional timely serviceWe were really pleased with his workHighly recommended!

Chris provided excellent service

Oliver came to do a winter tuon my heating systemHe was very knowledgeable, professional and friendlyHe took the time to go over everything with meHe even took a picture (using a note pad) of the coils in the attic to show me that they needed to be cleanedI didn't even know there were coils in the atticI've had summer and winter tune-ups for the past years (with another company) & this is the first time a tech was actually able to show me a picture of what needed to be doneI think maybe taking photos with a note pad is a new feature that's being used by techs and I think it's great I was so pleased with the service Oliver provided that I called the company and had them indicate in my file that when I needed anything done, I wanted them to send Oliver

Service technician was courteous and knowledgeable

Curtis is a great Heating/AirConditioning technician Professional, Works Hard, Knows the business The Service contract that I have with PR is a great contract They always call to set up Appt times for them to do PMs

Chris did an outstanding job formulating a proposal that combined the top-level equipment for an acceptable price at favorable terms, in other words a great deal! Roy and his assistant did an equally great job installing the system, top quality workmanship, first-grade materials, no hassle, no mess and they left the place spotless Patrick Riley deserves indeed an A+, Highly recommended! They will certainly get top consideration when my other unit needs service or replacement

We had a great experience with Patrick Riley Cooling, the Service Pro, Freddy, was very courteous and respectfulIt was a pleasure working with himHe truly knows how to deliver exceptional customer serviceHe repaired our unit quickly tooWe will definitely continue using Patrick Riley for our AC issues and we got a service plan with them too!

The company rep Louis was very professional, knowledgeable and timelyHe went beyond his duties and fix our problem right awayI would highly recommend Louis do do work for you

Curtis's service was exceptional- he showed up at the time he promised He even called minutes before he arrived He was able to give us a few options for the repair He also was able to arrange the major repair on the same day I would recommend Curtis and his company to family and friends in the future Thanks Curtis for a job well done [redacted] and [redacted]

Water everywhere and needed someone asap!!! Called around and Patrick Riley was able to get someone to me w/in an hrUnfortunately once diagnosed it was after hrs to get a replacement water heater...next morn, Shawn showed up with his "cape" on to restore my hot waterMade sure all the piping was done right and the new tank was installed as if it were his own home and educated me on the maintenance of the heater, which wasn't done with the last company! Grrr! Even helped out with a faucet for my washing machine that was nearby which was a potential hazardThis man needs a raise!! Seriously, great experience with a messed up situation

Freddy, from Patrick Riley Cooling and Heating serviced my AC unit yesterday He was very professional and diagnosed the problem and made the necessary repair in a timely manner The lifetime parts warranty was a nice surprise and the extended service contract means "No worries for the next years Thanks

I just wanted to say Freddy did a great job at explaining the details in buying an extended warranty and letting me know how my AC unit is doing! The price was very reasonable and fair! I would highly recommend Patrick Riley to all my friends and family ***

I think Patrick Riley gives very professional serviceTheir service rep was courteous and efficient

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Description: Air Conditioning Contractors & Systems, Heating Contractors, Heating & Air Conditioning, Air conditioning & Heating Contractors - Commercial, Air conditioning & Heating Contractors - Residential

Address: 1850 E Watkins St, Phoenix, Arizona, United States, 85034

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