P.C. Richard & Son Inc.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 I have had 5 (not 3) techs came to my house to look at the Range and not one of them ever turned on the oven or the stove to see what the problem was, with that being said, I do not see how any of them could say that there was nothing wrong with the Range.  I have had such a bad experience with PC Richards over the past five months that I do not want to have to deal with them anymore.  I am requesting a full refund for the Range and the Insurance they made me take out.  Revdex.com, thanks so much for your help.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Three different techs have found nothing wrong with this range. It is operating according to the manufacturers specifications. That being said I am placing a retirn authorization on this customers invoice so that they can reselect a different make and model range.

Tell us why here...This customer should call us at ###-###-#### and get the telephone representative to get a supervisor to assist them in getting this unit exchanged.

The credit was issued today on invoice [redacted]. This customer can go to any of our showrooms and they will be able to do the necessary paperwork to make the exchange once this customer reselects a new refrigerator. At that time we will pick up the old and deliver the new. All the details are on...

that invoice on our computr system.

Tell us why here...Parts needed to complete the repair have arrived. The customer should call us at ###-###-#### to set up a call to have them installed. If the problem is not resolved once these parts are installed, we will issue the customer a credit to exchange or reselect to  new...

refrigerator.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The phone # they called from said PC Richards on my caller ID, I called the # back & they answered PC Richards ,so it must be PC Richards. If it was some other company how could they have a history of everything I bought??? I believe PC Richards is just trying to blame their illegal activities on someone else & not taking resposibilities for their own actions. I have had similar problems with them in the past,same story.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...As per the terms of the warranty, no screen damage of any kind is covered either under the manufacturers warranty of by our extended warranty. If this customer feels that the damage is due to the manufacturers defect, then they should contact [redacted] and have them render a second...

opinion from the one that was rendered by our tech.

Tell us why here...The loaner policy is in fact the way loaner situations are handled. A loaner is only meant to be a small dorm size unit just to keep certain products while  a customersrefrigerator is out of service. Both service calls were performed by G.E. technicians and unless they...

deem these products unrepairable or uneconomical to repair and exchange would not be an option as the extended warranty is not for refunds or exchanges  but only for free service under those stipulations. There also is no stipulation in our extended warranty for any food loss.

Tell us why here...Once the customer gives us a date to pick up the disheasher in question the full refund  of $535.47 will be issued back to the credit card that was used at the time of the sale, which is the only way that our system will allow the refund to be done. If the customer has...

already paid off that account at the bank, they then will have to contact the bank and the bank will issue them a check for the $535.47 based on the credit that we gave to that account. Customer can contact the store where the puurchase was made to date the pick up or they can call us at ###-###-#### and have the telephone representative get a [redacted] to date that pick up.

Tell us why here...This customer has to contact the head of our Internet Sales Department Jason N[redacted] at [redacted] or at ###-###-#### and give him the invoice number [redacted] because it looks like that this order was shipped via [redacted] to the address on that invoice and...

therefore cannot be refunded until Jason puts a trace on it to see what happened to it.

Tell us why here...This customer should contact us at ###-###-#### and speak with [redacted] as he is one of our supervisors and he has appealed to [redacted] for the replacements that this customer is asking for. Bear in mind that this customer is currently under the manufacturers warranty and that we...

have to abide with the decision that they make regarding this matter. [redacted] is awaiting a response from [redacted] at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The refrigerator is still not working right.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Unfortunately, our extended warranty has np provision for food loss. According to our records the customer is scheduled for the exchange on 9/*/15. They must contact the store manager at the store where their purchase was made if they are seeking any additional compensation due to...

the availablity of the new refrigerator.

Customer must contact the [redacted] for the store where the purchase was made in order to get what they want accomplished. He can be reached at [redacted]. This problem probably stems from the fact that this customer purchased a floor sample range from our [redacted]...

Clearance center and all floor samples  are sold "as is". It will ultimately be up to [redacted] to decide what we should do in this matter.

Tell us why here...There is a damage claim that has been filed in our customer relations damage claim file and it is being handled by [redacted]. He has all the photos and bills regarding this matter.  The customer should contact him at [redacted] to see what the delay is in...

processing this claim.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] no one has called n set up anything
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...We have stepped up to the plate for this customer and made Bosch give us a return authorization for this product based on the incorrect information that is in their use and care manual for this model. Looks like the customer has been made aware of this as an exchange has been written and the Thermadore model is being exchanged for a new Bosch model.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have reviewed all of the information.  P.C. Richard, I agree, did not put in the original venting, which I stated in previous communications.  My problem is that they HOOK UP dryers, as they stated as well, to any venting that the customer has whether legal or illegal.  If this is allowable by the Revdex.com or the Attorney General of [redacted], who I have contacted, then I no longer have an issue.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...This customer is under our extended warrany which is a service contract not a replacement contract. The only time we would offer a replacement is if the TV is unrepairable or uneconomical to repair. If customer would like to discuss this isue with our service manager, he can...

contact him at [redacted] or call him at ###-###-####. At the present time a new LCD panel has been ordered.

Tell us why here...According to our records this customer is scheduled for service on Monday 6/**/16. If that is not the case, I suggest that they call us at ###-###-#### and have the telephone representative get a supervisor to speak with them.