P.C. Richard & Son Inc.

From the phots taken and the information received it has been determined that this is not material defct it is physical damage caused by external forces. Corporate has reviewed the complain and did assign [redacted] to this matter and [redacted] has offered this customer a $900.00 store credit to reselect a new TV and also has given the customer different model numbers of TVs that they can purchase with that credit with no money out of pocket to them. This offer was made as a courtesy and not because any of this defect is covered by any warranty including Sony's. We suggest that the customer contact [redacted] at [redacted] and take him up at the offer he has given them because that is all we are going to offer at this time. They can also reach [redacted] at ###-###-#### if they wish to speak to him by telephone.

Tell us why here...Customer can contact the store manager at the store where their purchase was made as a return authoization has been placed on their invoice and they are now able to exchange the product in question or reselect a different make and model. All the necessary paperwork will be done at...

the store.

Tell us why here...Customers extended warranty with us is good until April of 2017. Customer is scheduled for service on the washer in question, tomorrow 3/*/16 and their are notes on this customers invoice from one of our supervisors (Cara) that if the washer is not repaired tomorrow that we will...

issue the customer a credit of what they paid us for that washer in 2012 to reselect a new washer. If that repair fails tomorrow, the customer should call us at ###-###-#### and ask to speak with Cara and she will issue the credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I was told initially that I would receive a technician on 12/* and then told that would not work as I needed two technicians to complete the work. Now, I am supposedly going to see two technicians on Friday, 12/*. However, many promises have been made and broken.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...This customer must contact the store manager (Mike P[redacted]) at the store where their purchase was made or that stores' Districht Manager at [redacted] and give them their invoice number [redacted] in order to resolve this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...

has NOT been resolved because:

[Your Answer Here]
 
I have contacted [redacted] before contacting Revdex.com and he did not resolve the issue. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory AND UPON MY RECEIVING THE LETTER FROM THEM I WILL CONSIDER the matter has been resolved.
Sincerely,
[redacted]

Original purchase was in April of 2014 so any price differences do not apply as our price prtection policy is only good for 40 days from the original purchase date. That being said, the customer has been given full credit of what they paid us in April 2014 and the new model which will be an even...

exchange with o money out of pocket to the customer is expected in the week of 11/[redacted] The store will contact them as soon as it arrives and arrange for the exchange.

Tell us why here...We will have the District Manager of the store where the purchase was made contact this customer. They are scheduled for a service visit on 7/*/15 to see what the issue is and what can be done about it. We do not sell products on a trial basis so a refund is really not an option...

at this time unless authorized by the District Manager.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Do to discourteous responses as so. I was not warned, notified, or told in anyway about the terms or policies of the website. Yes the terms and policies are on the website, but I was not instructed to review before finalizing my purchase and was not told that it was their policy. I was only informed that do to the difference being $1000, they were not going to honor the sale. As far as the refund is concerned, I believe they mean to say the refund is being processed. As of the time of their reply (2/**/15) no money was refunded back to my account; I was emailed a copy of the cancelled order and verbally told my money will be returned, possibly by the end of the week. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Paul Guiliano

Customer is scheduled for service today 12/**/14. When the tech went out on 12/**/ he attached a loose wire to the control and tested the dryer and it checked ok. Why would he order any parts for a dryer that he just repaired and was working when he left??? We do not reimburse for down time while...

products are being repaired and at this time the customer is still under the manufacturers warranty not our extended warranty and they do not compensate for down time either. We do apologize that the dryer has failed to operate again and will order parts if needed depending on what our tech finds is wrong with it today.

It does not look like anyone in that store has even ever ordered a new remote control. What this customer should do is call us at ###-###-#### and have the telephone representative place a service call for that unit so that the service company can order a new remote control for it from Friedrich at...

no cost to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[After numerous phone calls to the number provided by PC Richards in response to my Revdex.com complaint, I was told I would have to deal with the store Manager directly.   After several calls to the store Manager stating that the damage had to be repaired and that the $214 they refunded for the installation was not sufficient I was finally beaten down.   Instead of sending the installers out to repair the damage to the outside of the building they are requiring I provide them with a written estimate from my Super for the repair.   PC Richards has treated me as though I am the one in the wrong and they have not assumed responsibility for the fact that from the beginning of my dealings with this company everything was handled wrong.  I was entitled to refunds and that was the minimum they could do.   It is just too upsetting to be brow beaten and spoken too like a "bad child" to continue dealing with Mike the Manager and Brad the Assistant Manager. Mike was more concerned that he was "bothered" with my issue on his day off.    PC Richards is not a reputable company and I will make sure I I speak to the New Jersey Consumer Protection Agency about their tactics.   Whatever I may have agreed to regarding the refund of the $214 was as a result of experiencing a horrific incompetent team of sales and installers and Managers at PC Richards and the considerable damage to my Coop building. I certainly had no idea how bad the situation was until the Super estimated the cost of repair.   Brad at PC Richards said it should cost only $75 so I was getting sufficient money back to fix it.   Mike the Manager claims PC Richards are not masons so not sure how Brad could come up with this amount. Bottom line.   I just wanted PC Richards to do the right thing and save their reputation and repair what they did.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

If the oven is deemed unrepairable or uneconomical to repair then we will replace it. If it can be repaired then we must continue with the repair.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I am requesting a full $200 Credit and this request has not been granted.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Tech was out the other day and has submitted photos of the cracked liner  which are being reviewed by Diamond W[redacted] one of our supervisors. Diamond will be contacting this customer regarding a possible exchange due to the cracked liner situation. This customer can reach Diamond directly at [redacted] and ask for her.

Tell us why here...$653.24 was refunded back to your PC Richard credit card ending in [redacted] on 1/**/16. It will not appear until your next bank statement but the bank should be able to verify that refund if you contact them at ###-###-#### and give them your account number. We did what we had to do from our end, the rest is up to whatever the bank's proceedures are. That sale has been cancelled and you owe nothing to anyone regarding that invoice [redacted].

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
PC Richards contacted me on 10/*/14 and they delivered a new washer the next day.
Sincerely,
[redacted]

Tell us why here...Customer has been given full credit of what they paid us in 2013 to exchange that gas range for the same model or to use that credit to reselect a different make and model. That credit is on invoice [redacted] and they can go to any one of our showrooms to use that credit. If they choose a make and model that is more than the credit that we have issued then they will be responsible to pay the difference in cost. We lso will carry over their extended warranty to the new model that they reselect.