P.C. Richard & Son Inc.

This customer is under the manufacturers warranty and does have a service call scheduled for tomorrow. If the result of that service call does not immediately resolve the issue with the refrigerator we will contact Samsung for them and get a return authorization to have that refrigerator replaced....

As far as any food loss the customer will have to deal with Samsung in order to receive any compensation from them for that as it is their product that failed while under their warranty and we do not  offer any food loss compensation unless the product that fails is under our extended warranty at that time.

Tell us why here...This complaint was resolved between Andrea (one of our supervisors) and [redacted]. I suggest that [redacted] check with his wife to see what she and Andrea agreed upon. Customer was issued full credit of what he paid for the old washer and could have reselected any washer that wanted up to the amount of that credit and if he picked a washer that was more expensive he would have to pay the difference. I also believe that Andrea was going to carry over some of their old extended warranty on to the new washer. Customer can contact Andrea at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Does he not think I have contacted the salesmen and also the manager, Steve, to no avail.  Spoke to Steve on Friday and Wednesday, didn't call back Friday and he said he would call today and he has not.Told me they overnighted a handle about 2 weeks ago and lo and behold it never arrived.  This is a lemon of a oven, please replace under the lemon law.  The oven light will soon go out also as the door has not closed and the light has been on 24 hours a day for about 3 months.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...This is an Internet order and this customer must contact the head of our Internet Sales Department @ [redacted]n order to try to resolve this issue. I see that we have offered to take this TV back and issue this customer a full refund but that the...

customer has refused that option. I do believe that this customers request will possibly be rejected by Jason because our price match protection policy only covers brick & mortar stores not  other on line advertisments. This customer can check with Jason regarding that issue.

I will forward this information to Jenny and have her contact this customer as we cannot resolve this complaint via this venue as all damage claims are handled and resolved by Jenny in New Jersey. If the customer is ultimately not satisfied with her decision they would have to pursue another venue in order to try to resolve the issue to their satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In the complaint I gave the invoice number, date, saleman, location of installation, all details of the installation and P.C. Richard business location ([redacted])  They did install the dryer as the invoice reflects but illegally did not advise as to the correct venting and hooked it up to the illegal venting.  No they did not install the venting, but should have as the hook up to the plastic venting is illegal....see complaint
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...The customer should contact mike w[redacted] at [redacted] and he can arrange for the refund of the cost of the repair and any monies that may be due that is left on the remainder of their contract. That contract will then have been cancelled and the customer would then be on their own regarding any future repairs. They can also reach Mr. W[redacted] at ###-###-#### if they want to spek with him on the phone.

Tell us why here...Parts needed have arrive and if the customer calls us at ###-###-#### a telephone representative will be able to schedule an appointment to have them installed. If a specific time is required the customer should ask to speak with a supervisor to see if they can accomodate their...

request. We also service on Saturdays in the event that the customer does not want to take a day off from work. A supervisor should not have a problem scheduling an after 3pm service call for them.

Tell us why here...This customer should contact the District Manager for that store at [redacted] to see if he is able to assist them in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

I have sent an email to your divisional guy with no email or call back 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Customer is under the manufacturers warranty until 9/**/15. The manuffacturer requires that the washer be serviced unless it is unrepairable or uneconomical to repair. Customer had a service call on 5/**/15 and washer needs 2 patrts that are $14.36 each. I doubt that Samsung would...

give a return authorization based on what the washer needs at this time. The parts have been ordered.

Tell us why here...I have placed a return authorization on this customers invoice [redacted] so that these items can be returned for exchange w/o the original box or packing. All the information that anyone in that store will need is on that invoice now.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The item in question is SONY HEADPHONES.  I bought them for $50 as an open item and right on the receipt it says 1 YEAR PARTS AND LABOR again, either send me a prepaid shipping label so I can send this out for repair OR refund me my money.    
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This customer should contact Richard Stewart (one of our supervisors) at [redacted] or call us at ###-###-#### and ask for him as he is working on this issue for this customer. Please give the telephone representative the invoice number [redacted] as all the comments needed are on...

that invoice.

Tell us why here...As per our parts department, they checked with Samsung and there is no kickplate for this refrigerator. The other refrigerator issues were already taken care of and if customer had damage done to their home they should have been advised to file a damage claim at ###-###-####...

with a telephone representative and they would have been given instructions as to how to proceed. We do apologize on belhalf of the store personnel if they failed to give this information to this customer at the time these issues took place. A pick up of the refrigerator which at this time has no issues for a refund is not an option. If this customer needs additional information regarding these issues they should contact us at ###-###-#### and have the telephone representative get a supervisor to assist then rather than have them deal with the store which obviously has not followed up on this customers concerns.

Tell us why here...At this time we have no idea what this customer wants. He has notified us that his contractor is going to repair the damages done for $490.00 and we have already credited back $200.00 to the credit card that he used for the purchase and will be sending him a check for $290.00 to close out this damage claim. As far as his issue with the liablitiy insurance is concerned he was show proof of that by the delivery people that went to his home today and is also being sent a copy via e mail from Jenny. There is nothing further to discuss regarding this matter. It is commonplace for us as well as other companies to use professional delivery companies or independant installers or contractors  to do deliveries and or installations for deliver products for them. All the companies that we use are bonded and carry their own liability insurance.

Tell us why here...This customer should contact [redacted] at [redacted] and he will be able to assist them in this matter. He is our in house contact person for the bank.

Tell us why here...As per [redacted] (one of our supervisiors) there are specific notes on this customers invoice that he already extended their contract which should have expired in 2014 to 2015 as a one time courtesy in order to place a service call at no cost to the customer. That contract...

has now also expired and there is nothing we can do to further assist this customer. If they would like to discuss the issue further they should contact [redacted] at ###-###-#### but his notes are very specific regarding this issue.