P.C. Richard & Son Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response from the business is a blatant lie. I just called PC Richards online sales department and spoke with [redacted]. She stated that the Rules and Regulations for online purchases and showroom purchases are exactly the same the only difference is the shipping cost. I also called the PC Richard Store in [redacted] and spoke to [redacted] who also stated the same exact information and I called the [redacted] PC Richard location and spoke to [redacted] who also said the rules and regulations are exactly the same whether you purchase and item in the showroom or online. So when you respond with "tell us why here" my response is because this is PC Richards and it doesn't matter where I purchased the item from it is still PC Richards. If you go back and re-read my original message and all of the trouble I have had to go through regarding this purchase I would like this to be resolved as soon as possible.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The issues were NOT addressed. The first issue was the fact that me and entire family were left without a refrigerator for over 6 days. When I called PC Richard's Store #**, located on [redacted] in Staten Island) I was told by "Pamela" that I would have to go to PC Richard's and purchase a refrigerator, bring it home myself, and once my refrigerator was repaired, I would have to bring back to the refrigerator and get a store credit. I guess that is the policy since the issue was NOT addressed.The second issue was that the GE Café Series stove. The burners CAN NOT be regulated. The technician stated that it is a design flaw and CAN NOT be corrected. I would either like a complete refund or a replacement. The third issue is the Café Series refrigerator. The refrigerator needs all of its major components replaced. I am not comfortable with this. I would like it either replaced or a complete refund.              
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Do not know what " border" this customer is refering to because all our installers did was to slide the new air conditioner into the existing sleeve from the customers old air conditioner. As for the damage claim, the customer must call us at ###-###-#### to file the damage...

claim and the telephone representative will ive them instructions as how to proceed.

Thank you for that information. After further review, the Ipad which was purchased in 2015 is indeed out of the manufacturer warranty. Also, An extended warranty was not purchased. We can diagnose the problem and inform you of what can be done to resolve the current issue you are experiencing, however, there will be a service charge due to this product being out of warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...At the present time this customer is under the manufacturers warranty from Sony and they do not cover physical damage to TVs and neither does our extended warranty. Customer can read that in the instruction manual that came with the TV and if he does not have a copy of our...

extended warranty we can send him a copy so that he can see that we also do not cover physical damage. All we can do for this customer at this time is to refund the extended warranty that he purchased from us since it will be useless since the TV is broken and cannot be repaired.

Tell us why here...The warranty was cancelled and refunded in cash on 2/*/16. In order for us to receive credit from Bose for those headphones as per the the return policy of that warranty we must return them with the original box and packing. It is soley up the the store manager whether or not...

he is willing to take them back without the box and packing for a second time in this case as it will be his store that will be charged back with that merchandise which will now have to be scrapped instead of being returned to Bose for dealer credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

PC Richard has not provided any proof of insurance as claims manager promised.  I hired PC Richard and they sent some no name delivery company who damaged my home.  PC Richard is sending a delivery company employee to be a claims adjuster. PC Richard should step in since they are liable for the damages.  PC Richard charged me a delivery fee and represented they were delivering the dryer and stove.  This is consumer fraud I was tricked by PC Richard.  I expected professional delivery service and not an [redacted] driver.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Customer can contact the store where their purchase was made as we have issued them a credit so that they can return this range and use that credit to get a new range.

Tell us why here...Customer must contact the head of our Internet Sales Department [redacted] at [redacted] or call our Internet Department and ask to speak with him and he will be able to assist them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The excuse that PC Richards does not have a legal responsibility for loss food as stead in their contracts DOES NOT pertain to my complaint. I am NOT in a contract with them This was the first excuse [redacted] gave me when I requested reimbursement. I explained to [redacted] that I am NOT under contract with them which she learned to be true when she looked at my account. If the employee responding to the complaint actually bothered to look at my account they would have seen I am not in any contract with them so that would not apply. As I stated in my complaint, per consumer affairs I am entitled to reimbursement for my damaged food.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved
 
 I have to reach to PC Richards and they have not contacted me backI would like PC Richards to call me instead there request to communicate instead of emailing. I have tried to respond but they have not responded.   My call number is ###-###-####.  Thanks you 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 Despite all of my effort [redacted] have refused to honor the PC Richards and Son 2 year extended warranty on the tablet for my* year old daughter.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am currently in the process of getting in touch with [redacted]. However, I will not close this claim because my issue has not been resolved. Like I said previously, I contacted your [redacted] store front where a sales representative clearly stated that your protection agreement has "NO EXCLUSIONS" I even have this on file. You are lying to your customers with your shady deals. If you would have educated your sales representatives on your polices you would not be in this situation.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Will forward this complaint to Diamond W[redacted] and make sue that she follows up and contacts this customer as she is the supervisor in charge of all bedding issues.

Customer is scheduled for service 12/*/14 with all the parts needed to resolve the issues. If they are not resolved at that time we will give the customer credit to exchange or reselect.

Tell us why here...According to the notes that are on this customers invoice, they spoke with Megan and with Naarha on 1/**/16 and have decided to take the service call which is scheduled for 1/**/16. If the TV is unrepairable or uneconomical to repair, and does not have physical...

damage, the store manager has already offered the customer a comparable 60inch 4K LG TV which also qualifies to receive a free 32 inch Tv with no money out of pocket to this customer since the model that they currently have in no longer available.

Tell us why here...Please have this customer call us at ###-###-#### and have the telephone representative get a supervisor to speak with them because from what I can see the refrigerator in question was exchanged for them on 10/*/16 so we do not know what call they are waiting for.i

Tell us why here...Customer should call us at ###-###-#### and ask to speak with a supervisor who will no doubt issue a credi to reselect a new washer since we have already spent more in repairs than the customer paid for it. Under the terms of our contract, the remaining time on the extended...

warranty would be satisfied by this exchange.

Tell us why here...Ok. So, I guess this complaint will remain open until the repair is completed.