P.C. Richard & Son Inc.

Service is going out on 10/*/14 to inspect the TV in question and if it in fact does have burned in images we will authorize an exchange for a new TV.

Our contract states excatly what the customer states that it states, that we will replace the product with a comparable model "not to exceed the original purchase price" which means if the customer chooses a replacement product that is more than their original purchase price, then they have to pay the difference in price. It also states that the contract will be satisfied when the old product is exchanged or replaced..

Tell us why here...As of 7/*/15 this customers [redacted] Card now has the total refund due of $1086.45.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]i have an additional warranty I paid for anther year so they are not advising you the truth. Also they are claiming since I received the items I have been complaining that s proof I had several problems wth both items. I never complained about the other three items & I paid them in full long before th amont of time I was given to pay items off. I am beyond upset because how can they say only to fix items that is not what the warranty entails. I can not take any more time from work to wait until a technician decides to call me to tell me when they are coming and their 4hour time limit always goes over and they come at the last minute they stay 20 minutes and say items are working for them not to work. How is this acceptable? I advised the technician yesterday I was going to place a complaint with Revdex.com and this is their response. What do I pay extra warranties for? And this company is not doing anything for me for free.  I am not losing anymore work days for them not to correct the problems! The only reason they said they are coming Saturday is because the washer has within the unit broken wires caused when the washer spins & the piece has to come from the manufacturers to be fixed with 2 workers present. I told them after they fix this again if it breaks or does not work when do I get another washer or dryer they said I have to talk to corporate office if they consider to give me replacements but probably not. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...That is exactly why this customer must contact Mr. Rick G[redacted], our Director of Customer Service at [redacted] because he is the only one that can approve what the customer is asking for.

Tell us why here...Customer must contact the [redacted] for the store where their purchase was made at [redacted] and [redacted] will be able to assist them.

Tell us why here...$85.07 was refunded back to this customer [redacted] Card on 12/**/15. Which was the very next day after the sale was made. It will appear on this customers next [redacted] statement. We have no control over when [redacted] shows their charges or refunds. For any...

further clarification of our Internet policies the customer can contact the head of that department at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Why I had to buy their warranty in the first place if it's not better than the manufacturing company warranty and why are they   refunding my warranty money if they think I have nothing to complain about thank you so much Revdex.com
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I am not satisfied with this response from the business in reference to complaint ID [redacted] however, I received a call from Mike, Manager of Social Media, and he offered me new headphones which I received today. I find this resolution satisfactory to me and the matter is now resolved.
Sincerely,
[redacted]

Tell us why here...This customer should contact the District Manager for that store at [redacted] and he will assist them with this issue. They should give him the invoice number for that purchase.

Tell us why here...The oven in question has already been set up to be exchanged on 1/**/15.

Tell us why here...According to the notes on this customers invoice, the pick up is scheduled for 7/*/15. If that is not a good date for them they should contact the store manager at the store where the purchase was made and h will be able to change that to a day that is good for this customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[The refrigerator was bought in August  **, 2014 and delivered 8/**/14 and started malfunctioning within the same week. I asked for a replacement that same week and  called the store and customer service. I dont how you calculate months and weeks but it is not six months yet. It only 2 months and a week and I have been asking for a repalcement for too long now. It time for you to start doing your job. It is your job to call the disctrict [redacted]. you will receive a call about this in the very near future but not from me, I hope you are prepared to answer.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Customer can contact [redacted] at [redacted] in case he cannot resolve this issie with the bank at [redacted] because this is now an issue bttween him and the bank.

Tell us why here...Customer can contact the store where their purchase was made and they will be able to process the exchange for a new refrigerator as we have issued a return authorization for the refrigerator in question.

Tell us why here...Customer must contact our Internet Sales Department  @ ###-###-#### and give them their invoice number [redacted]. A return authorization has been placed on that invoice and they will be able to process the exchange for this customer.

Tell us why here...As per the terms of the warranty, no screen damage of any kind is covered either under the manufacturers warranty of by our extended warranty. If this customer feels that the damage is due to the manufacturers defect, then they should contact [redacted] and have them render a second...

opinion from the one that was rendered by our tech.

Tell us why here...The dishwasher in question is under the manufacturers warranty and they require that 3 failed service calls be performed before they will issue a return authorization to be used towards a new dishwasher. This customer should contact a supervisor at ###-###-#### to see if in fact...

this is the case or if they will issue a credit to exchange or reselect at this time. A refund is not an option.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The phone # they called from said PC Richards on my caller ID, I called the # back & they answered PC Richards ,so it must be PC Richards. If it was some other company how could they have a history of everything I bought??? I believe PC Richards is just trying to blame their illegal activities on someone else & not taking resposibilities for their own actions. I have had similar problems with them in the past,same story.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Customer should contact the head of our installation department at [redacted] for assistance regarding this matter and he will be able to help them.