P.C. Richard & Son Inc.

Tell us why here...PC Richard does not have anything to do with billing these accounts or with establishing credit lines for these accounts. This customer has to contact the bank at ###-###-#### in order to try to resolve these issues.

Tell us why here...Your issue is one that has to be resolved by the store manager at the store where your purchase was made or by his District Manager. Please contact him and have him make things right.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The response is telling me to re-send a copy of my letter via email to the President's executive assistant to see if she can resolve the issue which is not resolving the issue.  As requested in the business response, I sent an email to the executive assistant at [redacted] today, Thursday, September **, 2015.  Below please find a copy of the email sent.Dear [redacted],I submitted a complaint to the Revdex.com ("Revdex.com") on September *, 2015 regarding a washing machine I purchased back in April of this year and a response was sent to me today, September 10, 2015 from P.C. R[redacted] via the Revdex.com email response.  The response stated that I should re-send you a copy of my letter previously sent to the attention of Mr. Gregg R[redacted] back on June [redacted] 2015 (please see attached along with a photo of what I have been experiencing when washing clothing). The response also stated:I should have received a response from P.C. R[redacted]'s corporate department which I did not, hence why I submitted a complaint to the Revdex.com; and To their knowledge, there are no HE washing machines available on the market that handles waterproof clothing which is incorrect.  There is one in which P.C. R[redacted] currently sells.All I want is a quick resolution to this issue and as stated in my letter and please advise.Regards,[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...That is exactly why this customer must contact Mr. Rick G[redacted], our Director of Customer Service at [redacted] because he is the only one that can approve what the customer is asking for.

Tell us why here...Customer must contact the [redacted] for the store where their purchase was made at [redacted] and [redacted] will be able to assist them.

Tell us why here...$85.07 was refunded back to this customer [redacted] Card on 12/**/15. Which was the very next day after the sale was made. It will appear on this customers next [redacted] statement. We have no control over when [redacted] shows their charges or refunds. For any...

further clarification of our Internet policies the customer can contact the head of that department at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]i have an additional warranty I paid for anther year so they are not advising you the truth. Also they are claiming since I received the items I have been complaining that s proof I had several problems wth both items. I never complained about the other three items & I paid them in full long before th amont of time I was given to pay items off. I am beyond upset because how can they say only to fix items that is not what the warranty entails. I can not take any more time from work to wait until a technician decides to call me to tell me when they are coming and their 4hour time limit always goes over and they come at the last minute they stay 20 minutes and say items are working for them not to work. How is this acceptable? I advised the technician yesterday I was going to place a complaint with Revdex.com and this is their response. What do I pay extra warranties for? And this company is not doing anything for me for free.  I am not losing anymore work days for them not to correct the problems! The only reason they said they are coming Saturday is because the washer has within the unit broken wires caused when the washer spins & the piece has to come from the manufacturers to be fixed with 2 workers present. I told them after they fix this again if it breaks or does not work when do I get another washer or dryer they said I have to talk to corporate office if they consider to give me replacements but probably not. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Customer must contact our Internet Sales Department  @ ###-###-#### and give them their invoice number [redacted]. A return authorization has been placed on that invoice and they will be able to process the exchange for this customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[The refrigerator was bought in August  **, 2014 and delivered 8/**/14 and started malfunctioning within the same week. I asked for a replacement that same week and  called the store and customer service. I dont how you calculate months and weeks but it is not six months yet. It only 2 months and a week and I have been asking for a repalcement for too long now. It time for you to start doing your job. It is your job to call the disctrict [redacted]. you will receive a call about this in the very near future but not from me, I hope you are prepared to answer.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...According to the notes on this customers invoice, the pick up is scheduled for 7/*/15. If that is not a good date for them they should contact the store manager at the store where the purchase was made and h will be able to change that to a day that is good for this customer.

Tell us why here...This customer should contact the District Manager for that store at [redacted] and he will assist them with this issue. They should give him the invoice number for that purchase.

Tell us why here...Customer can contact [redacted] at [redacted] in case he cannot resolve this issie with the bank at [redacted] because this is now an issue bttween him and the bank.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Why I had to buy their warranty in the first place if it's not better than the manufacturing company warranty and why are they   refunding my warranty money if they think I have nothing to complain about thank you so much Revdex.com
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I am not satisfied with this response from the business in reference to complaint ID [redacted] however, I received a call from Mike, Manager of Social Media, and he offered me new headphones which I received today. I find this resolution satisfactory to me and the matter is now resolved.
Sincerely,
[redacted]

Tell us why here...Customer can contact the store where their purchase was made and they will be able to process the exchange for a new refrigerator as we have issued a return authorization for the refrigerator in question.

Tell us why here...The oven in question has already been set up to be exchanged on 1/**/15.

According to what is on our system, this sale was cancelled and refunded on 11/*/14 back to the credit card that was used to make the sale. Customer should contact the [redacted] where the original purchase was made if they have any other issues regarding this transaction.

Tell us why here...Ok, if the issue is not resolved on this service call we will offer a credit to exchange or reselect.

Tell us why here...The dishwasher in question is under the manufacturers warranty and they require that 3 failed service calls be performed before they will issue a return authorization to be used towards a new dishwasher. This customer should contact a supervisor at ###-###-#### to see if in fact...

this is the case or if they will issue a credit to exchange or reselect at this time. A refund is not an option.

Tell us why here...Customer should contact the head of our installation department at [redacted] for assistance regarding this matter and he will be able to help them.