P.C. Richard & Son Inc.

Review: On 03/**/2014, I purchased a ** Microwave from their [redacted] store for $383.65 which included an additional $39.99 for a 2 year "PC Richard" Extended Service "Protection" Agreement on top of the manufacturers (**) factory warranty. On [redacted] November[redacted], I called their service department to report the microwave had stopped working (excessive noise and not cooking the food). The service person told me it would be one week before some ** technician could come out just to look at it but not necessarily fix it. I asked if this was not the same level of protection and service I would have received from from ** and why was I sold a Protection Plan that treats me ( a 30 year PC Richard customer) like any other purchaser of a defective or problem appliance. No answer. My complaint is that PC Richard "sells" their own extended service protection plans over and above the manufacturers, collects the money, and then does absolutely NOTHING MORE for the customer than they could have gotten directly from** in this case except for the fact that the Mfr.'s warranty is one year versus the 2 yrs PC Richard's offers and I'm certain they are designed and sold for 2 yrs only to distinguish them from the MFR's warranty. These plans are designed as a scam and do very little to "protect" anyone except PC Richard's profit margin. I am very disappointed and see the internet is full of similar complaints against them.Desired Settlement: I believe I should be have given much quicker service, a temporary replacement and, if need be, a new microwave. PC Richard should deal with their ** supplier with regard to fixing, replacing or junking this lemon appliance. So much for standing behind what you sell. Now I have to host Thanksgiving without a microwave thanks to **'s inferior merchandise and the retailer's useless "protection" plan.

Business

Response:

The customer is under the manufactuers warranty for the first year and in the case of [redacted] products they service their own appliances and will determine for the first year if the product should be repaired or replaced. Under our extended warranty, if the product becomes unrepairable or uneconomical to repair we then will give the customer full credit of what they paid us for that product to exchange that product or reselect a different product. If the customer does not want our extended warranty we can refund it and they still will be covered under the manufacturers warranty for the first year. Truth be told, I doubt that [redacted]. will even bother to repair the microwave in question as it most likely will not be cost effective for them to do so.

Review: I have a ongoing credit card dispute with [redacted]. store/[redacted] has offered in writing to accept, monitor, keyboard, mouse, printer and all associated materials for a chase bank credit to my account. [redacted] has had tower and antivirus software since 10/**/14, the day after purchase. All items have been returned to the store. [redacted] refuses to acknowledge return of printer monitor, keyboard mouse or power cable, color/black ink. My credit card company called [redacted] on 1/**/15 and [redacted] was not available. A charge of 710.35 remains on my credit card. My return on 11/**/14 was witnessed, and I have a receipt from the post office for the return of the power cord by mail on 11**/15.Desired Settlement: As all items have been returned, I am seeking a credit of the full amount.

Business

Response:

Tell us why here...This customer should contact the [redacted] for that store, [redacted] @ [redacted] and he will be able to resolve this issue for them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We purchase the fridge 2012. When we received it the freezer never really worked quite right. When we complaint, they sent someone to fix it. But the problem with the unit was never resolved or fixed completely. They had the opportunity that year to give me a new one instead of dealing with issues. The fridge would have issues about every two months from thereafter. Pc richards would only insist that a representative would go there and try to fix it and it was never the case. We had issues telling service associate what needed to be done, but they never fixed the problem completely. The freezer never became cold enough, even after several attempts from a service individual to apparently fix it. It seemed that every time someone was sent, the unit became worse. This kept going on, until recently when the freezer would stop working and then the ice maker was not functioning. My daughter was visiting this easter weekend and she tried to contact the store and corporate PC Richards. They gave her a contact information: [redacted] from customer service management team-[redacted]. She had promised my daughter that if the fridge was not fixed by the person who was coming on that Tuesday, that we would receive a new fridge. Well, the service man came looked at the fridge, said he fixed something and that to give it until nine oclock the next day. Well that night the freezer stopped working completely and we had to throw out most of our perishable meat. We told [redacted] but she did not contact us back right away. Then she said that they would send another service man to fix it. They are not doing what they promised. We took out a ten year protection plan; very costly, so that senior citizens like us would be taken care off. Instead PC richards has lied to us regarding replacing a new unit, but they take forever to get back to us. We need a new fridge and compensation for the groceries that we had to throw out. We are living with a fixed income and it heartbreaking to see a company such as huge as pc richards taking advantage of us.Desired Settlement: We want a brand new fridge to replace the one given to us when we first purchased merchandise. We believe the reason why merchandise was having so much problems, was because there was some kind of manufacturer defect on the unit given to us. They should have replaced that unit right away instead of stringing us along and making it seem that we did not know what we were talking about. We have been treated with no respect. We have been taken advantage off and this is not acceptable. My daughter and my son have been back and forth with this [redacted] and [redacted]. Nothing has been resolved. If they cannot replace our unit then we want our entire refund. This state of the art fridge cost us alot of money. PC Richard should back up there products especially when they are defective. Instead they hide the problem an attempt to take advantage of people who really do not know all the rules and how to fight back. The stress on my wife has been horrific. SHe does not know when the fridge would work or not. I need this resolved by this coming week in April. Thank you for your time. I hope you will fight for our rights as consumers and individuals.

Business

Response:

Tell us why here...Parts needed to complete the repair have arrived. The customer should call us at ###-###-#### to set up a call to have them installed. If the problem is not resolved once these parts are installed, we will issue the customer a credit to exchange or reselect to new refrigerator.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is the fourth or fifth time they have attempted to fix the unit. Nothing has worked so far; last week I was told that if the guy could not fix the fridge, we would definitely get a new one. Non of the repairs have been successful. PC Richards does not want to fulfill their obligation to give us a new unit. This is gone too far, that is why we bought a ten year plan with that company, do issues like this would have been resolved already. We should get a new fridge, not continue to have the unit repair. Last time they repaired the fridge, the freezer stopped working and we had to throw out all of our meat products. This needs to get resolved now!! Every time we call PC Richards , it takes them days to get back to us.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...Customer has been issued a store credit on invoice [redacted] of what they paid us for the refrigerator in question in 2013 of $1979.97 to reselect a new refrigerator. Under the terms of our extended warranty the remainder of their contract is satisfied by this exchange. Thet can go to any of our showrooms and refe to the ** invoice above and use that credit. If the new refrigerator that they choose is more expensive than their credit then they will have to pay the difference in price between the two. We will pick up their old refrigerator when we deliver the new one that they choose. There will be no pick up or delivery charge and PC Richard will uninstall their old refrigerator and install the new one at no cost to the customer. We will contact the customer with all of the above information.

Review: I purchased a ** washer and dryer on 5/**/2015. The total was $$1,407.97. The appliances were delivered to my home with several scratches. I spoke with the store manager, he SOLD me PAINT to repair the SCRATCHES. After using both machines, , I discovered they were not QUIET when in use as the salesman said---they were heard on the upper level. I complained to the manager, he told me I may exchange these models for another. I did that, for a [redacted] WASHER and DRYER. The total was $1,507.13. These two machines were not only louder when in use, the WASHER DID NOT REMOVE the FABRIC SOFTENER from the clothing. Again, I told the manager the laundry room is adjacent to my kitchen they make too much noise, and the fabric softener remained on the clothes. He claimed I must have done something wrong, he will send a serviceman to my home. After waiting since MAY for new APPLIANCES, I NO LONGER wish to purchase from PC RICHARDS AGAIN. The service man will not be coming to my home until JUNE *. This is UNACCEPTLE. I would like to return both machines, and I will NO LONGER PURCHASE any appliances from this store. I will take my business to another store. Can you please assist? Thank you.Desired Settlement: I would like to have a refund of the two APPLIANCES and go to another store for this PURCHASE. I now have to wait ONE WEEK for PC RICHARDS to send a serviceman to my home to witness [redacted] on my clothes. This is wrong.

Can you please assist me? Is it possible to return both machines for a refund? I have taken these clothes to the store to show the store manager [redacted], and he said he was "SURPRISED". He is aware of the issues.

Thank you, [redacted]

Business

Response:

Tell us why here...We will have the District Manager of the store where the purchase was made contact this customer. They are scheduled for a service visit on 7/*/15 to see what the issue is and what can be done about it. We do not sell products on a trial basis so a refund is really not an option at this time unless authorized by the District Manager.

Review: November * @ 3:29

Hello,

In July 2014, I bought a Whirlpool fridge from PC Richards. I bought a year warranty. I was told by the sales associate that Whirlpool was a trusted appliance. I immediately started having problems with the fridge. It make a loud buzzing noise, the fridge turns off, the freezer turns off I've unplugged it for 24 hours dozens of times. I thrown away an exorbitant amount of food.

My father passed away in March of 2014 giving me about $2*,000. Please check my records, when I tell you that I spent every bit of my father's money at PC Richards, I'm not exaggerating. I bought 2 TV's, a washer, a dryer, a vacumn, a dishwasher, a fridge, etc.

I am a single mother of 4 and faulty appliances are literally result in me not having money for food which is happening at the present due to the "lemon" fridge I purchased.

The worst part is this. I called PC Richards in [redacted] on Thursday, November * at 3:29 PM and asked to speak to a manager. I have never been spoken to as I was by this man. He spoke to me like I was a piece of garbage. He wouldn't listen to me and wouldn't even let me get a pen before he mumbled the phone number to Whirlpool. He ended up giving me the wrong number anyway. He didn't want to listen to me and could not be bothered at all with my problem. After spending so much money at PC Richards in the past 3 years, I feel this was so unacceptable. I hope the phone call was recorded so that someone can listen to how this man spoke to me.

I ended up calling Whirlpool. It is costing me 349.00 to fix the fridge leaving me with no money for groceries. I'm disgusted. At this point, not only will I never buy another thing at PC Richards, I will convey to my family and friends and leave review on the computer about how I was treated at PC Richards. I ask you to please listen to the phone call.Desired Settlement: I would like some kind of repayment for this terrible fridge that has caused me nothing but problems and for all of the food that I've thrown out in the past year.

It seems very unfair to me.

Business

Response:

Tell us why here...Unfortunately there is not much that we can do to satisfy this complaint. Customer purchased the refrigerator in question on 6/**/14 and the only service call that we show on that unit was in February 2015 for an icemaker issue. The maufacturers warranty expired in June of 2015 and this customer does not have an extended warranty with us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My fridge is a year and a half old. I have gone two weeks without a fridge. I ws told by the sales manager that Whirlpool was a reliable trustworthy brand. I had problems with this fridge from the beginning and continually called PC Richards. Now I am paying another 350.00 to get fixed not including all the spoiled food. My fridge should've been replaced. PC Richards sold me a faulty fridge.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hello,

We have purchased pillow top mattress and two washers on around mid August 2015 and get delivered to my address [redacted] through them.

At, the time of they had sale, we have selected pillow top mattress, but they said mattress they will delivered from their ware house.

Once they delivered it, and after few hours we found big water , dark spot on mattress also discovered that , on one side it doesn't have firmness(it's elasticity) then other side. we have immediately called them and explain also send them (PCR) pictures about it & asking exchange it or money back. But till day they were not doing it or delay matters saying, goods is on sale we can not give money back, also saying that we (PRC) not getting same type of mattress again. Also threatened us you have to buy new one with paying differences in current market. I am frustrated and that mattress still in our house taking up space on wall from more then 5-6 months. This also cost us arguing time within family as well as with them.Desired Settlement: Either get exchange of similar type of mattress without paying any extra cost, or take money back with cost of disposal of mattress.

Hope they (PCR) resolve ASAP.

Thanks [redacted] ###-###-#### (mobile)

###-###-#### ([redacted] )

Business

Response:

Tell us why here...Unable to find any such sale under this customers name, address and phone numbers given for August 2015. Suggest that this customer contact our bedding supervisor at [redacted] or call her at ###-###-#### and give her the invoice number for this sale so that she can assist them in this matter if that is possible .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello,

Review: I visited PC Richards back in May to purchase several appliances to be delivered to my new house in June. I also decided to buy a 55" Samsung TV. They told me that in order to get the deal that was being advertised, I needed to take the TV home with me that day rather than have it delivered with the appliances because it was an older model and they only had a few left in the store. Therefore, I took the TV home with me and kept it in the box until I moved a month later. When I opened the TV up and set it up, I could not turn the TV on. I called PC Richards and talked with the store manager and he refused to help me because it had been 30 days since I bought the TV. He accused me of breaking it and said I should have called sooner. He would not let me exchange it for another one even though they had sold be a broken product. I was able to convince him to send out a technician to take a look at it. The technician was rude and refused to help, claiming that it was physically damaged even though there is not a scratch on the TV. I did not recieve an explanation as to how they could tell the TV is broken and they will not let me return the product, exchange it for another, or give me my money back.Desired Settlement: I want my money back. I have never used the product because it has never worked and they refuse to help. They sold me a broken product. At the very least, I want to exchange it for another product, but ideally, I want my money back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The box was not opened and the tv was not examined when I purchase the tv. I had contacted the store manager previously but he said there was nothing he could do. If I ask him to review their surveillance video, does he have to do it or can he just brush me off again and say he cant help me? If he does review the tape and he doesn't see them opening the box and checking the tv before I brought it home, then can I get my money back or exchange the product?

Sincerely,

Business

Response:

All TVs are usually opened and inspected for damages prior to leaving the store when a customer is taking a TV home and not having us deliver it. If this was not done in this case then, shame on us. If it was (and we would have that on our video survellance tape at the store), then we cannot be held responsible for any damage that happens once it leaves the store. I suggest this customer speak with [redacted] (the store manager) regarding this matter. As per our service tech that went to the customers home, this TV does have physical damage and is not covered under any warranty.

Business

Response:

If that TV was not examined prior to leaving the store then the customer should go back to that store with the TV and see [redacted] (the store manager) so he can determine exactly what the damage to the TV is. The problem is hat it took so long for the customer to report this. It is not like they went home opened the TV and found it to be damaged. Ultimately, the store will have the final decision as to whether exchange it or not.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Bought an refrigerator back in 07/**/2005 model #GS22IBPCC and have nothing but trouble with the icemaker and I am loosing days pay from work cause pc Richard and son and there sub contractors refuse to fix it right the first time. these are the dates they have came and left within 5 minutes without checking to see if icemaker was working right. 10-**-2008, 8-**-2009, 9-**-2011, 10-**-2008, 11-**-2011, 1-**-2013 and now yet we have another appointment on 8-**-2015, there were other dates that they were here to fix icemaker which I can not find.Desired Settlement: I want this ice maker to work right with no issues and if I have issue again, I want them to replace the whole refrigerator with ice maker that will not constantly stop working I can't afford to keep taking days off from my job. They already threatened to fire me if I took off anymore days due to this constant problem with the ice maker and refrigerator

Business

Response:

Actually, since the refrigerator in question is a G.E. all of the service calls noted by the customer have been run by G.E. tecnicians. Their request is a fair request and if G.E. is not able to resolve this issue on the next service call, we will consider exchanging the refrigerator or at least giving our own techs one chance to try to resolve the icemaker issue.i

Consumer

Response:

I am willing to give pc Richard a chance of there tech's fixing it and if problem arise after they send a pc Richard tech to fix it, I will accept there offer to exchange the refrigerator. Thank you for your time and help.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

There is no runaround. The contract is the same for all our customers. We do not replace products. We give the customers full credit of what they paid us to exchange the product or reselect a new product. If the new product that they choose is more than the credit that they have been issued then they are responsible to pay the difference in cost. If the customer does not have a copy of our extended warranty we can send him one. In this case this customer would receive full credit of what he paid us for the refrigerator in 2005 towards the reselection of a new refrigerator. If he wants us to continue to service the product until 2015 then we will continue to do that at no cost for any repairs to him.

Consumer

Response:

I accept the offer from pc Richard to credit me the amount for the refrigerator towards a different refrigerator, I just ask that pc Richard sends me there offer by mail to [redacted] at [redacted] just so I have the offer in writing due to I have no access to printer. Thank you

Please have them call me at ###-###-#### if they have any other questions. they can also reach me at ###-###-####.

Thank you for your time and help.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a wall oven on 6/**/13. Service came out on 7/*/13 because the door was not on properly (didn't close all the way). They jiggled the door and said it was fixed. I used the self-clean feature once with no problem. The second time I used the self-clean option on 8/*/13 it would not shut off after 5 hours, even though the time was up and showed 0:00 after the four hour cycle, we were unable to open the door to shut it off. It became so hot you could not touch the oven. It was necessary to shut the circuit breaker that left my kitchen, including my refrigerator, without power. I called the store in Paramus where I purchased the oven six weeks ago. They told me I could not get assistance until at least Tuesday, 8/**/13, and put me on hold to try to get someone out sooner. After being on hold for 15 minutes, I hung up and went directly to the store with my sister. When I arrived there was a male customer screaming at a salesmen about a problem he was having. I asked for a manager. When I told the manager, [redacted], my problem he called service. He actually tried to the best of his ability to get me someone to come out immediately. They told him they could not come out until Wednesday, 8/**/13. Since I am a recent widow, I was told if I didn't know how to shut off the power to only the oven, I should call a neighbor. At that point I started to tell the other customers what was happening and suggested they not make any purchase. A salesman told me I was not allowed to yell in the store. The male customer was still yelling, no one was telling him to stop. Meanwhile, I went over to the male customer who was still yelling and the salesman who was assisting him gave me a snide comment, I told him what he could do and another salesman, [redacted] told me to watch my mouth, there were children present. There were no children present and no one was telling the male to be quiet. I asked the salesman his name, and he rudely said to me , what's your name. When I told him my name, he gave me his name. At this point the woman behind the customer service desk told employee, [redacted]they (PC Richard employees)are not allowed to give out their name. Why is that? Meanwhile, when I left the store, the male customer was still not getting satisfaction. Besides the embarrassment and upsetment they caused me, I still have no oven, and no date/time that someone will be coming out to look at it. I am not comfortable keeping this oven as I feel it will cause a fire. I have a warranty, but I am still being told they will not replace it, until they look at it. If they refuse to replace it I honestly will not be able to use it. Thank you for any assistance you can give me in this matter.Desired Settlement: Replacement with another oven that works properly.

Business

Response:

This is a G.E. wall oven and before we can receive a return authorization from G.E. to replace it, they have to have the opportunity to attempt a repair. Customer is scheduled for service with G.E on 8/**/13 and if they cannot properly repair it at that time we will appeal to G.E. on this customers behalf for a replacement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was told by [redacted] the manager of PC Richard on Saturday 8/**/13 that someone named [redacted] from service would call me on Monday, today, 8/**/13. I waited until 1:00 P.M. today and still had not received a call as promised.

I called service department and GE myself this afternoon 8/**/13. The earliest time they will come out is Wednesday, 8/**/13 between 8:00 A.M. and 4:00 P.M. I explained that I work until 4:00 P.M. and requested a later time. I was told that they never come out after 4:00 P.M.

I am unable to take off from work, since I am on vacation and returning to work on Wednesday 8/**/13. I told [redacted] that, as well as the service department that I am home today and tomorrow. I could be home by 4:10 P.M. any day of the week, but they will not accommodate me.

I feel I am being more than cooperative.

I am still unable to even use the oven for cooking, since I am afraid it will not shut off again. If this is not resolved this week, I will be forced to have someone remove this oven from my premises, as no one will guarantee it is not a safety issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Pc richard and sons advertised a Roku 2 player with purchase of all Lg HDTVs. When I purchased a LG tv, I was informed the they would no longer honor this Roku deal because they lowered the price on the tv. I saw nothing to this effect and the only reason I purchased from them instead of another company was due to the Roku player.Desired Settlement: I would like the Roku as advertised or a refund equivalent to the amount of a Roku 2.

Business

Response:

Customer must contact our [redacted] at [redacted] and he will be able to assist him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have contacted [redacted] before contacting Revdex.com and he did not resolve the issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here... [redacted] runs the entire Internet Department and he does not have a manager above him in that department but if the customer is still not satisfied with [redacted] reply he can contact our [redacted] of Customer Service at [redacted] and explain the situation to him to see if he can assist him. To Whom it May Concern,The Roku Stick promotion was being advertised between the dates of 12/* through 12/[redacted] At that time, the unit [redacted] was purchasing (60PB5600) was selling at $549.97 with the free Roku Stick. This ended on 12/** and we started a new sale on 12/** for the price of $499.97. We were no longer offering the Roku Stick at this price. [redacted] made his purchase on 12/** when we were no longer offering this promotion. I explained this to [redacted] and that we can only offer the Roku Stick with the original promotion at $549.97.Sincerely,[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The roku advertisement was still active on 12/**. I know other people received the roku at the $500 price.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Purchased a samsung washing machine in september 2014. The machine was dead and would not turn on whatsoever, needed a new circuit board right out of the box. PC Richard would not replace the machine with a new one and would only have it 'repaired'. Now 6 months later the machine again is not working due to another electronic issue. Called PC Richard again and still will not replace the machine. This is absolutely un acceptable as I was sold a DEFECTIVE washing machine and it should be replaced.Desired Settlement: a replacement not a repair of a clearly defective unit

Business

Response:

Tell us why here...Customer is under the manufacturers warranty until 9/**/15. The manuffacturer requires that the washer be serviced unless it is unrepairable or uneconomical to repair. Customer had a service call on 5/**/15 and washer needs 2 patrts that are $14.36 each. I doubt that Samsung would give a return authorization based on what the washer needs at this time. The parts have been ordered.

Review: I purchased a mattress set from PC Richards a few months back when I moved to my new home. I began noticing bit marks all over my arms and legs but kind of brushed it under the rug. it just didn't seem to be getting better then a few days ago I noticed a weird bug on my bed. I never once thought or assumed it could be bed bugs. As everything in my home is brand new. My mother in law advised us to flip the mattress and check the box spring and low and behold they were in the box spring. I have checked the rest of my home nothing my kids beds everything else is fine. We took off the material part of the box spring to check and they were all inside of the lining of the box spring. I'm assuming because I'm constantly cleaning my home they didn't spread. I reached out to the company they basically told me there is nothing they could do to help or even help dispose of the mattress. I have a 5 year warranty on them and I'm sure if my box spring had it there are plenty more as well.Desired Settlement: I would like to get my money back, as well as have them cover the fee for removal and cleaning products to exterminate. I do not want store credit or to swap out mattresses in fear to receive another with the same issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

Tell us why here...Please contact Pamela Mays at [redacted] and she will be able to assist you in this matter as she is in charge of handling a issues concerning mattress sales and problems. She can also be reached at [redacted]

This place is totally Bogus. Brads Deals had Beats that were listed at $ 96 . I ordered 3 pairs, and they cancelled my order without any notification. Logged in to see what was taking so long, they had cancelled my order, because I did not respond to them in 5 days - Had I gotten a notice I would have.

This is a typical bait and switch site. I had only ordered the items after seeing the A+ review on Revdex.com. Revdex.com needs to reconsider their A+ accreditation, as this types of A+ Accreditation questions the validity of the all future ratings by Revdex.com.

I ordered washing machine a year ago that was installed improperly, leaked and center softner tube collapsed so I had to wait all day long for a service rep to fix the pipes that were installed wrong. The washer leaked from day one. Called service again and waited another day and missed work. The rep walks in and leaves within 5 minutes and says I need it replaced. No one called me so two weeks later I called and was told that the rep was for a dishwasher and was not authorized for washer machines. Why was this man allowed in my house??? I then have to wait another day for another service rep who after an hour of pulling the machine apart tells me I use too much soap and that's why my washer is leaking??? I have been washing for over twenty years, have 5 children and find this evaluation ridiculous and unprofessional. So my washer leaks daily, my walls are damaged and need to get checked for mold and my dog is getting sick from drinking the soapy water! Oh I and did a load with no soap and it still leaked. I don't even want to call since no one seems to know what they are doing! Never experienced such poor level of service in my life.

Review: In December of 2010, I had purchaesd a brand new [redacted] PN58C8000 58" plasma television. I had also purchased a 3-year extended warranty for the product. Roughly 6 months ago, I began experiencing some significant picture issues with the television. I had called PC Richard to come take a look, and they acknowledged a defect and replaced the panel. I was satisfied with the result. However, two weeks ago, the television completely stopped working all-together. I called PC Richard tech to come out and take a look, and he informed me that the TV had "physical damage" as a crack was noticed underneath the screen. I explained that there is absolutely no way that it was something that physically happened to my television - nobody has handled it or moved it since it was repaired 6 months ago, and nobody was even in the house between the time we last shut it off, and the time when we tried to turn it back on (didnt work!). I have since done plenty of research online about this issue and it seems to be fairly common among brand/type of television.

I then called the store directly and the store manager agreed to come to my home to take another look. Upon seeing the TV, he agreed with me that the crack was INTERNAL and was not caused by impact. He then relayed the information back to the service center and told me to follow up. I followed up yesterday and was informed that even though they do agree that it was NOT something that was caused by impact, they will not honor the warranty because they know that [redacted] will not reimburse them for a new panel. That explanation is particularly troubling to me, because my warranty is with PC Richard, NOT with [redacted]. It should not be my problem whether or not PC Richard will be able to receive reimbursement from a manufacturer. I am currently in posession of a completley non-functional television that i've invested almost $3,000 into. My Work Order # at PC Richard is [redacted].

I purchased the extended warranty in order to protect myself against an obvious manufacturer defect, however that warranty is not being honored. I cannot accept the fact that I have spent roughly $3,000 of my hard-earned money on what is essentially now a piece of garbage.Desired Settlement: I just want my unit to be repaired or replaced - the business agrees with my claim, but still refuses to honor the warranty.

Business

Response:

Physical damage is not covered by any warranty. Not by the manufacturer nor by any extended warranty. Customer should contact our service manager at [redacted] and he will be able to assist them.

Business

Response:

This issue has been resolved. On 11/*/13 this customer was issued a credit of $1520.75 and has already used that credit to get a new TV on invoice [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a dishwasher on 12/*/13 along with a 5 year warranty. I was advised the warranty covered the entire appliance regardless of issue. The machine has been used 6 times since its purchase. After 11 months, I noticed that the enamel on the front door panel began to fall off. Having owned numerous appliances in the course of many years, unless the product is defective or refurbished, the enamel should not fall off.

I contacted the service department on 12/**/14 and nine days later a technician evaluated the damage . He said they would advise whether the panel/door or entire dishwasher would be replaced and that I would be contacted in approximately three weeks. No one, of course, contacted me. On 1/**/15 I contacted the service department again and was advised they were aware a technician evaluated the problem, however, no follow up was indicated anywhere in their system. They assured me someone would get back to me after they spoke to the technician. As expected, no one did, so I called again on 1/**/15 and spoke to [redacted]’ (not sure of the spelling) and then [redacted]. Like everyone else, [redacted] said he would speak to a [redacted] and get back to me before 3:00pm the following day. As you might have guessed, no one called.

I called again on 1/**/15, spoke to [redacted] and was advised there were no notes regarding my conversation with [redacted]. After putting me on hold for a while she came back and said that my issue was not covered by the warranty and that I would have to contact the manufacture for assistance. Really? After two months of being taken for a fool, I am being told I need to contact the manufacture? [redacted] assured me she would send me a copy of the warranty, which by the way, was never given to us or sent us as promised when the purchase was made. As of April, 2015 I am still waiting for a copy of the warranty. Lying and deceiving a customer is the highest form of insult any individual can possibly receive. A practice P.C. Richard seems to feel very comfortable engaging in.

Their slogan “105 years of Integrity, Honesty, Reliability” is dishonest, unreliable and has no integrity whatsoever. I have never experienced such deplorable, unprofessional service from any establishment. There are several negative reviews against this company, all citing the same issues. It’s obvious they have mastered the art of scamming consumers.Desired Settlement: The defective enamel, or as it is referred to "cosmetic problem" should not be dismissed as an issue created by the the consumer. PC Richard sold the appliance and should, not only stand by their products as their advertisement states, they should also take full responsibility. I would like the defective enamel to be repaired.

Business

Response:

Tell us why here...Cutomer was told on 12/**/14 by our tech that ran the service call that it is a cosmetic issue which is not covered by the manufacturer nor by our extended warranty. I will send the customer a copy of our extended warranty today. If they call us at ###-###-#### and speak with [redacted] (one of our supervisors) he may be able to assist them as he has notes on this invoice in January about an offer he made or wanted to make to this customer at that time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: Since May *, 2013 my LG Refrigerator has not been working properly, and to this date and 8 visits and many parts replaced, there still is no resolution to this problem, I call the center ###-###-#### and ask to speak to a manager and I am placed on hold for a very long time and no manager ever answers my calls, I have visited the center on [redacted] due to no answer over the telephone and all they do is call their ###-###-#### number and promise me that it will be repaired or replaced, however, the frig is still out of service, the running water is still in my Kitchen SINCE MAY *, and the problem still exists.Desired Settlement: AT THIS POINT THEY HAVE THE RESPONSIBILITY TO REPLACE MY LG REFRIGERATOR OR REFUND MY MONEY AND ALSO THE MONEY THAT I PAID FOR THE WARRANTEE WHICH IS WORTHLESS!

Business

Response:

I have placed a return authorization on this customers invoice [redacted]. They will have credit of what they paid for that refrigerator in 2010, $1740.99 towards the reselection of a new refrigerator. They can go to our Astoria store to reselect and all the information they need will be on that invoice on our computer system.

Review: P.C. Richard & Son characterizes itself in radio and T.V. ads as being "reliable." No statement can be further from the truth. When the washer we ordered couldn't be installed because it was delivered with the wrong attachment hose, this was inexcusable. But when the date for re-installation came, no one from the company showed up. That was unacceptable. The company should refrain from making flawed, false, and misleading statements attesting to their "Honesty-Integrity-Reliability." Then, on another re-installation occasion, the installer/delivery person ruined my screen door when he walked right through it! It is damaged and in need of repair. This is unbelievable. So far, the door hasn't been repaired by the company. I am totally dissatisfied.Desired Settlement: In view of the problems we've had, the endless phone calls to complain, the anxiety and frustration we suffered, I demand satidfaction in the form of receiving, free of charge, the ten year extended warranty I paid for covering both the washer and dryer.

Business

Response:

On 9/*/13 customer was issued a full refund of their installation charges ($189.66) and customer was also asked to call back [redacted] at our [redacted] regarding the screen damage. I believe that we need 2 estimates of what it would cost to repair the hole in the screen so that we can process that claim. If customer can call us at [redacted] and speak with [redacted] the process for repair or replacement of the screen can begin. There has been no further communication with this customer since 9/*/13.

Business

Response:

I suggest that the customer contact [redacted] at [redacted] since he has been dealing with [redacted] regarding this matter. I do not see any problem why [redacted] would not repair the screen,but as far as giving a free 10 year contract, (what does that have to do with this issue).???? We do not give free contracts. Customer must work all of this out with [redacted] as we do not deal with damage to home issues from this end unless a formal damage claim has been filed with our customer relations department at [redacted] in which case it would go through normal insurance claim proceedures.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The response from P.C. Ritchard is rather disingenuous and misleading. I have asked the company to further compensate us for the aggrevation and anxiety I and my wife suffered during this unusual ordeal. As a result, I requested reimbursement of a ten-year extended policy covering both machines, a policy which we have already paid for and for which the company should grant to us as gratis. The damaged door has been repaired and I have been reimbursed for that cost. Furthermore, I still seek a fair remedy from the company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a Bosch dishwasher and it does not work. I have had several service calls and have been told that we and the installers are doing several things wrong...

1st the filter was not installed properly at the time of installation, Next we are not using the right soap (although we are...mostly), not rinsing the dishes clean enough, not using rinse aid enough.

While all of these suggestions were not only an insult to my intelligence. I believe the brand of soap is also just as described, at best, a suggestion. And PS, at the time of the first issue, we were still using the recommended brand provided at the time of purchase... so there goes that theory. WE had some other brand of soap that is essentially the same that I wanted to "finish off" too, but I think the consumer should be able to choose which soap they like

Our first service call was admittedly after the one month period of replacement as told to us at the time of first complaint... but in truth we were not even using the appliance because shortly after it arrived we went on vacation for several weeks... so it sat dormant, working about as much as it did when we tried to use it.

At first I thought the gritty particles and slimy feel of the dishes was because the load configuration was not right, but with previous machines, I have never seen them be so fickle, occasionally something would not get clean. So I was careful to load the dishes in what seemed to be the best way to assure they would see water... In other words, I was already making concessions and putting in "light" loads... and already I had to concede any thought of saving money. This machine left dirty, more than that, gross smelly dishes in every load.

In response to this I have spent a great deal of time pleading my case, and trying to get the PC Richard and Bosch folks to make this right to no avail. I have basically spent nearly a thousand dollars to have a silver box that shoots dirty smelly water on my dishes after I have already done 90% of the job in washing them. It really is unacceptable.

I just wish someone could spend some time resolving this for me as I have already made many calls (8 or better) and have in good faith and in earnest tried to ask for help from the service folks. I have never had such a difficult time as a consumer. Dealing with management has not escalated the level of professionalism or customer service, rather, it has pushed me towards expert matadors better suited to avoiding every attempt I make at getting a suitable resolution. I truly believe that the problem is not indicative of PC Richard, Bosch, but rather the mechanisms which they have allowed to isolate themselves from legitimate failures of product... I wish to believe the people are trying to help... but good intentions and a system which puts the burden of work on the consumer is surely not the contract that I intended to enter. If I wanted to enter such an arrangement, and an additional burden on me, I could simply wash the dishes by hand... but before I do, I think it would be fair if the machine you call a dishwasher be returned, and I have my money back. I will deal with the [redacted]fingers and install an extra cabinet to store some competently cleaned dishes.Desired Settlement: I am completely unhappy with the product, period. The function, the assertions by company reps that it was a user issue, and the difficult time in getting this resolved. I would like the opportunity to return this dishwasher and replace it with a working model, preferably a different brand, and one that does not "save" energy and water by being completely ineffective at rinsing dishes that must already be clean before "washing" them in it.

Business

Response:

We have given this customer credit to exchange or reselect on their invoice [redacted]. All they have to do is to go to the store where they made their original purchase and use that credit to reselect a different dishwasher. All the information that the store needs to process the credit will be on that invoice.

Review: Have been going back and forth since about November with P C Richard and Dependable Appliance (the company that services P C Richard's products). I purchased a Refrigerator from them in 2011 which was serviced a few times and ultimately had to be exchanged for another fridge. The new fridge was purchased September 2012 (with warranty). Since about August or September 2013, I have been having the same issue as with the old fridge: The ice maker stopped working. Ever since I have been calling P C Richard and Dependable Appliance to resolve the matter. A technician came to the house a few times, a part was changed, and still the matter is not resolved and every time I call they keep scheduling for next week and next week, and next week.

Needles is to say how frustrated I am! Not only I am willing to just have the fridge picked up or dropped off, but at this point I want nothing else to do with P C Richard and Son, for that matter.Desired Settlement: At this point I just want for them to pick up the refrigerator and refund my money.

Business

Response:

A refund is not an option, but I do see that the customer has a service appointment with Dependable set for 1/**/14. If the issue is not resolved at that time we will give the customer full store credit of what they paid us for that refrigerator in 2012 to reselect a new refrigerator.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here

We have been more than patient in waiting for them to resolve the issue. As I mentioned on my complaint, this refrigerator is a replacement to one previously purchased which happened to have the same problem. I do not want to get another refrigerator from them. If the matter is not resolved and all they can issue is store credit, they could credit my account back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Obviously the communication between everyone there is not good at all. Why did it take a whole week to find out the technician came to the house. And for your information WE DIDNT HAVE THE ICEMAKER TURNED OFF. We didn't even know there was a switch on and off button for the ice maker and if that's the case, how come your technician didn't catch up on that from the begining??? I'm beyond disappointed and frustrated with not only the lack of customer service Dependable and P C Richard have, but also on how dare you try to clean your hands by putting the blame on us. Not only I will never do business you them again, but I will make sure to put the word out there of how inefficient, unreliable and undependable they are.

I thank the Revdex.com because had it not been for you, I'm sure I would still be making phone calls and scheduling service calls for many weeks to come.

Thanks Revdex.com for your assistance in this matter. As far as I'm concern, you may close my file and complaint. I want nothing else to do with Dependable and P C Richard.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are not trying to clean our hands of anything. We can only go by the reports that we get from Dependable service and that is why I suggested that the customer call us at ###-###-#### and have a telephone representative set up a call with one of our own techs so that we can determine what the problem is with the icemaker and make a decision as to whether or not offer an exchange on this refrigerator. Closing their complaint is not going to resolve their ice maker issue but if that is what they choose to do, that is their decision to make.