P.C. Richard & Son Inc.

Review: I purchased a dish washer from PC Richards in August of 2013. Almost immediately after the installation, I noticed periodic pools of water near the dish washer. I assumed it was my children or dog making a mess and ignored it. When I noticed the laminate floor near the appliance starting to warp, I took closer notice. It was then that I discovered that every time I ran a wash, there would be a pool of water near the appliance. I called PC Richards to set up a service date. The repair man came and noted that the appliance was not level (PC Richards installed the appliance) and that was the reason for the water. He told me that he leveled the appliance and left. I have not had the same problem since then. The problem is, my floor, which is relatively new, is now damaged. I called PC Richards claims department and tried to set up a date for them to come look at the appliance. Two representatives from PC Richards came to my house on April [redacted]. One of the individuals was the man who installed the appliance in the first place. He did not identify himself as the installer, but I clearly recognized him. They took some pictures and advised that someone would be in contact. I called the claims department a week later and was told someone would call me back. I then called on May [redacted] and was again advised that someone would call me back. There has been no response at all from PC Richards regarding compensation for my damaged floor.Desired Settlement: I want PC Richards to pay for the replacement of my flooring. The floor cost us $1,650.00 when we purchased it. While the entire floor is not damaged, it is a very visible section that is clearly damaged. I want to be reimbursed for the replacement of this flooring.

Business

Response:

Our [redacted] has all the information and will be in contact with the customer. They can reach him at [redacted] in the event that they do not hear from him in the next day or so.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not heard back from the [redacted]. No compensation for the damage made to my floor was made.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As far as I know, [redacted] is still working on getting an estimate from the flooring guy. My concern was that he did not sound like he cared about making my floor look normal. I have not heard back from him but I would expect that he would contact me to tell me what is going on. To tell a customer to file a claim in court instead of taking responsibility of an error made by a customer is disgusting. I should not have to go to court to get a company to fix what it broke.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Ok. Keep us posted as to when [redacted] gets back to you regarding making the floor whole again. [redacted] did speak to the installers this morning and they had told him that someone was out to the customers home last week and is working on the damaged floor issue, I guess that was [redacted]. Customer was also left a voice mail message this morning at ###-###-#### by corporate regarding this claim as corporate would like to know what is being done to resolve this issue by our installers and their contractor.

Review: over a month ago I call for the repair of my [redacted] stove. For the second time since the oven does not start. The stove is 4 years old and I purchased an extended warranty. The first servicemen came after a week of waiting . He examined the stove and determined that it was a temperature gauge. He order the piece. One week later a servicemen appears with something else which was not the gauge but a piece that was replaced last year. He states that it is the temp gauge and order the wiring and complete apparatus. After 2 weeks he arrives with the wiring but the touch pad is not from my model. He states that he will return on [redacted] (11/**/14) with the piece and I will not have to schedule another repair. He did not return. When I called on [redacted] the service department stated that 12/*/2014 was the earliest they could send someone to see the stove. So after calling one month ahead I have no oven for Thanksgiving.Desired Settlement: They have a whole crew. I have been waiting a month without an oven. Either repair it or replace it before Thanksgiving.

Business

Response:

Customer should call us at ###-###-#### and have the telephone representative get a supervisor to move the repair date to [redacted] 11** so that they will have a working oven for Thanksgiving. This time of the year ovens take top priority.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: November * @ 3:29

Hello,

In July 2014, I bought a Whirlpool fridge from PC Richards. I bought a year warranty. I was told by the sales associate that Whirlpool was a trusted appliance. I immediately started having problems with the fridge. It make a loud buzzing noise, the fridge turns off, the freezer turns off I've unplugged it for 24 hours dozens of times. I thrown away an exorbitant amount of food.

My father passed away in March of 2014 giving me about $2*,000. Please check my records, when I tell you that I spent every bit of my father's money at PC Richards, I'm not exaggerating. I bought 2 TV's, a washer, a dryer, a vacumn, a dishwasher, a fridge, etc.

I am a single mother of 4 and faulty appliances are literally result in me not having money for food which is happening at the present due to the "lemon" fridge I purchased.

The worst part is this. I called PC Richards in [redacted] on Thursday, November * at 3:29 PM and asked to speak to a manager. I have never been spoken to as I was by this man. He spoke to me like I was a piece of garbage. He wouldn't listen to me and wouldn't even let me get a pen before he mumbled the phone number to Whirlpool. He ended up giving me the wrong number anyway. He didn't want to listen to me and could not be bothered at all with my problem. After spending so much money at PC Richards in the past 3 years, I feel this was so unacceptable. I hope the phone call was recorded so that someone can listen to how this man spoke to me.

I ended up calling Whirlpool. It is costing me 349.00 to fix the fridge leaving me with no money for groceries. I'm disgusted. At this point, not only will I never buy another thing at PC Richards, I will convey to my family and friends and leave review on the computer about how I was treated at PC Richards. I ask you to please listen to the phone call.Desired Settlement: I would like some kind of repayment for this terrible fridge that has caused me nothing but problems and for all of the food that I've thrown out in the past year.

It seems very unfair to me.

Business

Response:

Tell us why here...Unfortunately there is not much that we can do to satisfy this complaint. Customer purchased the refrigerator in question on 6/**/14 and the only service call that we show on that unit was in February 2015 for an icemaker issue. The maufacturers warranty expired in June of 2015 and this customer does not have an extended warranty with us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My fridge is a year and a half old. I have gone two weeks without a fridge. I ws told by the sales manager that Whirlpool was a reliable trustworthy brand. I had problems with this fridge from the beginning and continually called PC Richards. Now I am paying another 350.00 to get fixed not including all the spoiled food. My fridge should've been replaced. PC Richards sold me a faulty fridge.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This is regarding my LG 60LA8600 TV that I purchased from PC Richard & Son’s Manchester CT store in December 2013. Now the most unfortunate has happened and there is a crack in the panel. I cannot believe that neither LG nor PC Richard is willing to do anything about it and I can’t get my TV repaired or replaced. I bought the extended warranty from PC Richard which they told me covers Manufacturer’s defect, any accidental damage or anything that goes wrong with the TV but now they are telling me that since LG (the Manufacturer) is not covering it under the manufacturer’s warranty, they are not covering it either.

I cannot believe that a company like PC Richard & Son is trying to rip me off, a lowly customer. I thought that PC Richard was a reputable company but now I know that I was a fool to believe that. I took my business to PC Richard because I thought that it would honor its agreement if it ever came to it. The [redacted] just seem to lie and I think they do a very good job at because that is how they are trained. They are very convincing and I must say I believed their lies and fell for it. I was told numerous times that if I bought the extended warranty it would cover whatever was wrong with my TV and I could rest assured that there would be no problems if something did indeed happen. I really did not want to buy the warranty since I was already spending a lot of money for the TV but I put my trust in their [redacted] and in the company and now I feel like I’ve been given the shaft now that the unfortunate has happened and my TV needs to be repaired. Now, all of a sudden, nothing is covered and I am being told that they are not going to honor the agreement. I cannot believe that this is happening.

How in the world can they say one thing to get me to buy something and now that they have to honor it, they are reneging on the agreement. If I knew that the sales people were lying to me then of course I wouldn’t have bought it. But I trusted them and their words that PC Richard is a 100-year old company who has stood on its principles of honesty, reliability and integrity and being there for the consumer but boy, was I wrong. I spent the extra money that I didn’t have to get the extended warranty so I could have peace of mind and now they don’t want to honor their agreement. I was in the store just a few days ago to talk to someone about my TV and I heard a sales person telling a customer in the TV department that if they bought the extended warranty that whatever happened to the TV that they would cover it. He was literally telling her that if she threw the day down and it broke then she could rest assured it would be covered and it would either be repaired or replace because that is what the extended warranty is for. He was telling her basically the same what another [redacted] had told me when I bought my TV. It must be how they are trained – to lie.

It seems that all PC Richard care about is the almighty dollar and then damn the rest of us. I cannot believe that after trusting them that they would honor their agreement, they are now telling me that you are not going to fix/replace my TV. They cannot tell the consumer one thing and then not live up to the agreement. You cannot tell me that all will be well and I will not have any problems if anything at all should happen and then try to back out of it when something does happen. I was told by their [redacted] that my extended warranty would cover ANYTHING that would happen in the unfortunate event – very convincing and I believed and shelled out additional money that I don’t have. This is just wrong, wrong, wrong.Desired Settlement: I would like to have my TV repaired or replaced. That is what they said they would do if I purchased the extended warranty.

Business

Response:

We have already contacted this customer and explained that neither the manufacturers warranty nor our extended contract covers physical damage or accidental damage to her TV regardless of what she states was told to her by the salesperson. We cannot make decisions based on what "he said, she said" at the time of the sale only by what is written in the manufactuers warranty and in our extended contract warranty (which by the way in her case does not even beging until December of 2014. That being said, in the interest of doing something for this customer we have offered a $500.00 Giift Card which she can use towards the purchase of a new TV and a refund of her $300.00 extended warranty with us since her TV cannot be repaired under it's. terms. In the event that she does not have a copy of our extended warranty so that she can see what it does and what it does not cover, we will put a copy in the mail to her home address today. There is nothing more that we can do to resolve this issue and given the circustances we believe that our offer is more than generous in an attempt to settle this matter amicably.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I cannot believe that PC Richard is refusing to take responsibility to honor their agreement and that the Revdex.com is accepting their response. Who's going to protect the consumer? This is totally unacceptable and I cannot believe that you are allowing them to hide behind the facade of "he said, she said." They know exactly what they train their employees to tell the customers and that is exactly what their employees do continue to do. The customers then suffer when something happens and PC Richard does not want to fulfill its obligations. Because they are giant company and I am only a small potato, no one cares and they get a pass while I suffer the consequences. You have to realize that this is not right and they cannot continue to trick and rob the customer while they continue to profit immensely at our expense.

I thought the Revdex.com was there to help protect us but I see that anyone can be listed on your website as a credible business just as long as they pay the fee. You claim on your website that "If a the business has been accredited by the Revdex.com, it means Revdex.com has determined that the business meets accreditation standards which includes a commitment to make a good faith effort to resolve any consumer complaints. Revdex.com Accredited Businesses pay a fee for accreditation/review monitoring and for support of Revdex.com services to the public." That company has not made a good faith effort to resolve my complaint. I paid over $1,800 for my TV and over $300 for the extended warranty and they want to throw me a bone with $500. That is the most insult. They think they can offer me a fraction of what my brand new TV is worth and then just shut up and walk away. How is that a good faith effort? I am without a TV that cost me a total of over $2,100. They have to be held liable and the Revdex.com should do something about it. They should repair or replace my TV as they said they would. Who is going to be there for the little customer after Big business squashes them with their feet after they have already squeezed the almighty dollar from their hands. Every company is out there to make a profit, I understand that, but you cannot continue to allow them to reap profits through dishonorable means.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bought a (xbox360) on sale. The ad in the [redacted] showed it came with a $50 gift card after a mail in rebate.[redacted] the manager at the store told me the [redacted] made a mistake and the gift card should not have been in the ad.Desired Settlement: Honor the gift card as in the ad

Business

Response:

This was an advertising error in that newspaper and the customer was given a copy of the correction letter. Unfortunately we cannot honor that rebate as the correction was made and posted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am informing you that I have not had any contact with PC Richards since I filed a complaint with the Revdex.com ([redacted]) on 1/*/14. I do not accept their comment that the ad was incorrect and was a mistake by [redacted]. Who is responsible fo making up the ad and who proof reads it to make sure it is correct?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

This is in responce to my complaint. There no offer to settle my complaint. This is the original ad that pcrichards did not honor.

Business

Response:

As per comments on the customers invoice, they already went to the store where they made the purchase and were given a copy of the correction letter due to the advertising error in the newspaper.

Review: On Thursday MAR * I had a PC Richards tech come to look at my dishwasher which was no longer working. He ascertained that my dishwasher needed a new motor. He would order it and would return in a week. he was very rude and only after I asked three times did he reassemble the dishwasher as he found it. I called and complained to PC Richards and they said they would speak with the tech. On MAR ** I received a phone call scheduling me for a tech to come to install the new motor on the [redacted] of March. On that morning they called to say they would come from 12 pm - 4 pm, but I work during those hours and asked if I could be rescheduled for a morning window of 8 am to 12 pm (which was when the tech came on the [redacted].). He said that it would be done. on Monday, March ** I received a voicemail from PC Richards stating that I was scheduled for a tech to come on WED MAR ** from 8 am to 12 pm, the customer service rep on the line repeated the date and time to confirm it was WED MAR ** from 8 am to 12 pm. I informed my boss that I would be coming in late to work on WED after this appointment was complete. At 8:45 am on WED MAR ** when I had not heard from the tech I called PC Richards to inquire. The first person I spoke with said that I was wrong and that the appointment was for MAR ** and there was no time frame. I explained that my voice mail I received stated clearly it was WED MAR ** from 8 am to 12 pm. The customer service person said she would speak to a [redacted] and call me back. She never did. I was able to speak with a [redacted] through my cousin who works at the company and explained the situation. They offered me a tech to come on Saturday. I had already waited a week and could not wait any longer. I did not feel I should have to take off more of my work so I suggested the tech come after 6 pm on WED MAR ** - they refused saying the tech leaves before 6 pm. As it was their fault I felt that they should have a tech come after 6 pm - they didn't. Because I could not deal without my dishwasher I am staying to have the tech come from 12 pm - 4 pm but I am highly disappointed in their customer service since the fault was theres as they cleared confirmed WED MAR ** and I am now missing a day of work for this.Desired Settlement: I'm not sure if there is any outcome that can happen. I realize that I am getting a tech today (hopefully as it is 10:52 AM and no call has come yet) but I think that I should be compensated in some way for potentially missing a full day of work. If the tech does not arrive today by 4 pm I will be writing again.

Business

Response:

We apologize for the confusion. I just spoke with our [redacted] and he informs me that the tech ran this call and completed it about 1 hour ago.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to have my complaint on record as I feel that this level of service is not acceptable for customers (they did come and fix my dishwasher but only after a morning full of phone calls and I still had to take off the rest of the day of work to wait for them to come. ) But as I said in my original statement, there isn't must else I feel they can do for me.

Sincerely,

Review: Purchased a samsung washing machine in september 2014. The machine was dead and would not turn on whatsoever, needed a new circuit board right out of the box. PC Richard would not replace the machine with a new one and would only have it 'repaired'. Now 6 months later the machine again is not working due to another electronic issue. Called PC Richard again and still will not replace the machine. This is absolutely un acceptable as I was sold a DEFECTIVE washing machine and it should be replaced.Desired Settlement: a replacement not a repair of a clearly defective unit

Business

Response:

Tell us why here...Customer is under the manufacturers warranty until 9/**/15. The manuffacturer requires that the washer be serviced unless it is unrepairable or uneconomical to repair. Customer had a service call on 5/**/15 and washer needs 2 patrts that are $14.36 each. I doubt that Samsung would give a return authorization based on what the washer needs at this time. The parts have been ordered.

Review: I visited PC Richards back in May to purchase several appliances to be delivered to my new house in June. I also decided to buy a 55" Samsung TV. They told me that in order to get the deal that was being advertised, I needed to take the TV home with me that day rather than have it delivered with the appliances because it was an older model and they only had a few left in the store. Therefore, I took the TV home with me and kept it in the box until I moved a month later. When I opened the TV up and set it up, I could not turn the TV on. I called PC Richards and talked with the store manager and he refused to help me because it had been 30 days since I bought the TV. He accused me of breaking it and said I should have called sooner. He would not let me exchange it for another one even though they had sold be a broken product. I was able to convince him to send out a technician to take a look at it. The technician was rude and refused to help, claiming that it was physically damaged even though there is not a scratch on the TV. I did not recieve an explanation as to how they could tell the TV is broken and they will not let me return the product, exchange it for another, or give me my money back.Desired Settlement: I want my money back. I have never used the product because it has never worked and they refuse to help. They sold me a broken product. At the very least, I want to exchange it for another product, but ideally, I want my money back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The box was not opened and the tv was not examined when I purchase the tv. I had contacted the store manager previously but he said there was nothing he could do. If I ask him to review their surveillance video, does he have to do it or can he just brush me off again and say he cant help me? If he does review the tape and he doesn't see them opening the box and checking the tv before I brought it home, then can I get my money back or exchange the product?

Sincerely,

Business

Response:

All TVs are usually opened and inspected for damages prior to leaving the store when a customer is taking a TV home and not having us deliver it. If this was not done in this case then, shame on us. If it was (and we would have that on our video survellance tape at the store), then we cannot be held responsible for any damage that happens once it leaves the store. I suggest this customer speak with [redacted] (the store manager) regarding this matter. As per our service tech that went to the customers home, this TV does have physical damage and is not covered under any warranty.

Business

Response:

If that TV was not examined prior to leaving the store then the customer should go back to that store with the TV and see [redacted] (the store manager) so he can determine exactly what the damage to the TV is. The problem is hat it took so long for the customer to report this. It is not like they went home opened the TV and found it to be damaged. Ultimately, the store will have the final decision as to whether exchange it or not.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a wall oven on 6/**/13. Service came out on 7/*/13 because the door was not on properly (didn't close all the way). They jiggled the door and said it was fixed. I used the self-clean feature once with no problem. The second time I used the self-clean option on 8/*/13 it would not shut off after 5 hours, even though the time was up and showed 0:00 after the four hour cycle, we were unable to open the door to shut it off. It became so hot you could not touch the oven. It was necessary to shut the circuit breaker that left my kitchen, including my refrigerator, without power. I called the store in Paramus where I purchased the oven six weeks ago. They told me I could not get assistance until at least Tuesday, 8/**/13, and put me on hold to try to get someone out sooner. After being on hold for 15 minutes, I hung up and went directly to the store with my sister. When I arrived there was a male customer screaming at a salesmen about a problem he was having. I asked for a manager. When I told the manager, [redacted], my problem he called service. He actually tried to the best of his ability to get me someone to come out immediately. They told him they could not come out until Wednesday, 8/**/13. Since I am a recent widow, I was told if I didn't know how to shut off the power to only the oven, I should call a neighbor. At that point I started to tell the other customers what was happening and suggested they not make any purchase. A salesman told me I was not allowed to yell in the store. The male customer was still yelling, no one was telling him to stop. Meanwhile, I went over to the male customer who was still yelling and the salesman who was assisting him gave me a snide comment, I told him what he could do and another salesman, [redacted] told me to watch my mouth, there were children present. There were no children present and no one was telling the male to be quiet. I asked the salesman his name, and he rudely said to me , what's your name. When I told him my name, he gave me his name. At this point the woman behind the customer service desk told employee, [redacted]they (PC Richard employees)are not allowed to give out their name. Why is that? Meanwhile, when I left the store, the male customer was still not getting satisfaction. Besides the embarrassment and upsetment they caused me, I still have no oven, and no date/time that someone will be coming out to look at it. I am not comfortable keeping this oven as I feel it will cause a fire. I have a warranty, but I am still being told they will not replace it, until they look at it. If they refuse to replace it I honestly will not be able to use it. Thank you for any assistance you can give me in this matter.Desired Settlement: Replacement with another oven that works properly.

Business

Response:

This is a G.E. wall oven and before we can receive a return authorization from G.E. to replace it, they have to have the opportunity to attempt a repair. Customer is scheduled for service with G.E on 8/**/13 and if they cannot properly repair it at that time we will appeal to G.E. on this customers behalf for a replacement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was told by [redacted] the manager of PC Richard on Saturday 8/**/13 that someone named [redacted] from service would call me on Monday, today, 8/**/13. I waited until 1:00 P.M. today and still had not received a call as promised.

I called service department and GE myself this afternoon 8/**/13. The earliest time they will come out is Wednesday, 8/**/13 between 8:00 A.M. and 4:00 P.M. I explained that I work until 4:00 P.M. and requested a later time. I was told that they never come out after 4:00 P.M.

I am unable to take off from work, since I am on vacation and returning to work on Wednesday 8/**/13. I told [redacted] that, as well as the service department that I am home today and tomorrow. I could be home by 4:10 P.M. any day of the week, but they will not accommodate me.

I feel I am being more than cooperative.

I am still unable to even use the oven for cooking, since I am afraid it will not shut off again. If this is not resolved this week, I will be forced to have someone remove this oven from my premises, as no one will guarantee it is not a safety issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Pc richard and sons advertised a Roku 2 player with purchase of all Lg HDTVs. When I purchased a LG tv, I was informed the they would no longer honor this Roku deal because they lowered the price on the tv. I saw nothing to this effect and the only reason I purchased from them instead of another company was due to the Roku player.Desired Settlement: I would like the Roku as advertised or a refund equivalent to the amount of a Roku 2.

Business

Response:

Customer must contact our [redacted] at [redacted] and he will be able to assist him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have contacted [redacted] before contacting Revdex.com and he did not resolve the issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here... [redacted] runs the entire Internet Department and he does not have a manager above him in that department but if the customer is still not satisfied with [redacted] reply he can contact our [redacted] of Customer Service at [redacted] and explain the situation to him to see if he can assist him. To Whom it May Concern,The Roku Stick promotion was being advertised between the dates of 12/* through 12/[redacted] At that time, the unit [redacted] was purchasing (60PB5600) was selling at $549.97 with the free Roku Stick. This ended on 12/** and we started a new sale on 12/** for the price of $499.97. We were no longer offering the Roku Stick at this price. [redacted] made his purchase on 12/** when we were no longer offering this promotion. I explained this to [redacted] and that we can only offer the Roku Stick with the original promotion at $549.97.Sincerely,[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The roku advertisement was still active on 12/**. I know other people received the roku at the $500 price.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Bought an refrigerator back in 07/**/2005 model #GS22IBPCC and have nothing but trouble with the icemaker and I am loosing days pay from work cause pc Richard and son and there sub contractors refuse to fix it right the first time. these are the dates they have came and left within 5 minutes without checking to see if icemaker was working right. 10-**-2008, 8-**-2009, 9-**-2011, 10-**-2008, 11-**-2011, 1-**-2013 and now yet we have another appointment on 8-**-2015, there were other dates that they were here to fix icemaker which I can not find.Desired Settlement: I want this ice maker to work right with no issues and if I have issue again, I want them to replace the whole refrigerator with ice maker that will not constantly stop working I can't afford to keep taking days off from my job. They already threatened to fire me if I took off anymore days due to this constant problem with the ice maker and refrigerator

Business

Response:

Actually, since the refrigerator in question is a G.E. all of the service calls noted by the customer have been run by G.E. tecnicians. Their request is a fair request and if G.E. is not able to resolve this issue on the next service call, we will consider exchanging the refrigerator or at least giving our own techs one chance to try to resolve the icemaker issue.i

Consumer

Response:

I am willing to give pc Richard a chance of there tech's fixing it and if problem arise after they send a pc Richard tech to fix it, I will accept there offer to exchange the refrigerator. Thank you for your time and help.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

There is no runaround. The contract is the same for all our customers. We do not replace products. We give the customers full credit of what they paid us to exchange the product or reselect a new product. If the new product that they choose is more than the credit that they have been issued then they are responsible to pay the difference in cost. If the customer does not have a copy of our extended warranty we can send him one. In this case this customer would receive full credit of what he paid us for the refrigerator in 2005 towards the reselection of a new refrigerator. If he wants us to continue to service the product until 2015 then we will continue to do that at no cost for any repairs to him.

Consumer

Response:

I accept the offer from pc Richard to credit me the amount for the refrigerator towards a different refrigerator, I just ask that pc Richard sends me there offer by mail to [redacted] at [redacted] just so I have the offer in writing due to I have no access to printer. Thank you

Please have them call me at ###-###-#### if they have any other questions. they can also reach me at ###-###-####.

Thank you for your time and help.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a mattress set from PC Richards a few months back when I moved to my new home. I began noticing bit marks all over my arms and legs but kind of brushed it under the rug. it just didn't seem to be getting better then a few days ago I noticed a weird bug on my bed. I never once thought or assumed it could be bed bugs. As everything in my home is brand new. My mother in law advised us to flip the mattress and check the box spring and low and behold they were in the box spring. I have checked the rest of my home nothing my kids beds everything else is fine. We took off the material part of the box spring to check and they were all inside of the lining of the box spring. I'm assuming because I'm constantly cleaning my home they didn't spread. I reached out to the company they basically told me there is nothing they could do to help or even help dispose of the mattress. I have a 5 year warranty on them and I'm sure if my box spring had it there are plenty more as well.Desired Settlement: I would like to get my money back, as well as have them cover the fee for removal and cleaning products to exterminate. I do not want store credit or to swap out mattresses in fear to receive another with the same issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

Tell us why here...Please contact Pamela Mays at [redacted] and she will be able to assist you in this matter as she is in charge of handling a issues concerning mattress sales and problems. She can also be reached at [redacted]

Review: In December of 2010, I had purchaesd a brand new [redacted] PN58C8000 58" plasma television. I had also purchased a 3-year extended warranty for the product. Roughly 6 months ago, I began experiencing some significant picture issues with the television. I had called PC Richard to come take a look, and they acknowledged a defect and replaced the panel. I was satisfied with the result. However, two weeks ago, the television completely stopped working all-together. I called PC Richard tech to come out and take a look, and he informed me that the TV had "physical damage" as a crack was noticed underneath the screen. I explained that there is absolutely no way that it was something that physically happened to my television - nobody has handled it or moved it since it was repaired 6 months ago, and nobody was even in the house between the time we last shut it off, and the time when we tried to turn it back on (didnt work!). I have since done plenty of research online about this issue and it seems to be fairly common among brand/type of television.

I then called the store directly and the store manager agreed to come to my home to take another look. Upon seeing the TV, he agreed with me that the crack was INTERNAL and was not caused by impact. He then relayed the information back to the service center and told me to follow up. I followed up yesterday and was informed that even though they do agree that it was NOT something that was caused by impact, they will not honor the warranty because they know that [redacted] will not reimburse them for a new panel. That explanation is particularly troubling to me, because my warranty is with PC Richard, NOT with [redacted]. It should not be my problem whether or not PC Richard will be able to receive reimbursement from a manufacturer. I am currently in posession of a completley non-functional television that i've invested almost $3,000 into. My Work Order # at PC Richard is [redacted].

I purchased the extended warranty in order to protect myself against an obvious manufacturer defect, however that warranty is not being honored. I cannot accept the fact that I have spent roughly $3,000 of my hard-earned money on what is essentially now a piece of garbage.Desired Settlement: I just want my unit to be repaired or replaced - the business agrees with my claim, but still refuses to honor the warranty.

Business

Response:

Physical damage is not covered by any warranty. Not by the manufacturer nor by any extended warranty. Customer should contact our service manager at [redacted] and he will be able to assist them.

Business

Response:

This issue has been resolved. On 11/*/13 this customer was issued a credit of $1520.75 and has already used that credit to get a new TV on invoice [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a Bosch dishwasher and it does not work. I have had several service calls and have been told that we and the installers are doing several things wrong...

1st the filter was not installed properly at the time of installation, Next we are not using the right soap (although we are...mostly), not rinsing the dishes clean enough, not using rinse aid enough.

While all of these suggestions were not only an insult to my intelligence. I believe the brand of soap is also just as described, at best, a suggestion. And PS, at the time of the first issue, we were still using the recommended brand provided at the time of purchase... so there goes that theory. WE had some other brand of soap that is essentially the same that I wanted to "finish off" too, but I think the consumer should be able to choose which soap they like

Our first service call was admittedly after the one month period of replacement as told to us at the time of first complaint... but in truth we were not even using the appliance because shortly after it arrived we went on vacation for several weeks... so it sat dormant, working about as much as it did when we tried to use it.

At first I thought the gritty particles and slimy feel of the dishes was because the load configuration was not right, but with previous machines, I have never seen them be so fickle, occasionally something would not get clean. So I was careful to load the dishes in what seemed to be the best way to assure they would see water... In other words, I was already making concessions and putting in "light" loads... and already I had to concede any thought of saving money. This machine left dirty, more than that, gross smelly dishes in every load.

In response to this I have spent a great deal of time pleading my case, and trying to get the PC Richard and Bosch folks to make this right to no avail. I have basically spent nearly a thousand dollars to have a silver box that shoots dirty smelly water on my dishes after I have already done 90% of the job in washing them. It really is unacceptable.

I just wish someone could spend some time resolving this for me as I have already made many calls (8 or better) and have in good faith and in earnest tried to ask for help from the service folks. I have never had such a difficult time as a consumer. Dealing with management has not escalated the level of professionalism or customer service, rather, it has pushed me towards expert matadors better suited to avoiding every attempt I make at getting a suitable resolution. I truly believe that the problem is not indicative of PC Richard, Bosch, but rather the mechanisms which they have allowed to isolate themselves from legitimate failures of product... I wish to believe the people are trying to help... but good intentions and a system which puts the burden of work on the consumer is surely not the contract that I intended to enter. If I wanted to enter such an arrangement, and an additional burden on me, I could simply wash the dishes by hand... but before I do, I think it would be fair if the machine you call a dishwasher be returned, and I have my money back. I will deal with the [redacted]fingers and install an extra cabinet to store some competently cleaned dishes.Desired Settlement: I am completely unhappy with the product, period. The function, the assertions by company reps that it was a user issue, and the difficult time in getting this resolved. I would like the opportunity to return this dishwasher and replace it with a working model, preferably a different brand, and one that does not "save" energy and water by being completely ineffective at rinsing dishes that must already be clean before "washing" them in it.

Business

Response:

We have given this customer credit to exchange or reselect on their invoice [redacted]. All they have to do is to go to the store where they made their original purchase and use that credit to reselect a different dishwasher. All the information that the store needs to process the credit will be on that invoice.

Review: P.C. Richard & Son characterizes itself in radio and T.V. ads as being "reliable." No statement can be further from the truth. When the washer we ordered couldn't be installed because it was delivered with the wrong attachment hose, this was inexcusable. But when the date for re-installation came, no one from the company showed up. That was unacceptable. The company should refrain from making flawed, false, and misleading statements attesting to their "Honesty-Integrity-Reliability." Then, on another re-installation occasion, the installer/delivery person ruined my screen door when he walked right through it! It is damaged and in need of repair. This is unbelievable. So far, the door hasn't been repaired by the company. I am totally dissatisfied.Desired Settlement: In view of the problems we've had, the endless phone calls to complain, the anxiety and frustration we suffered, I demand satidfaction in the form of receiving, free of charge, the ten year extended warranty I paid for covering both the washer and dryer.

Business

Response:

On 9/*/13 customer was issued a full refund of their installation charges ($189.66) and customer was also asked to call back [redacted] at our [redacted] regarding the screen damage. I believe that we need 2 estimates of what it would cost to repair the hole in the screen so that we can process that claim. If customer can call us at [redacted] and speak with [redacted] the process for repair or replacement of the screen can begin. There has been no further communication with this customer since 9/*/13.

Business

Response:

I suggest that the customer contact [redacted] at [redacted] since he has been dealing with [redacted] regarding this matter. I do not see any problem why [redacted] would not repair the screen,but as far as giving a free 10 year contract, (what does that have to do with this issue).???? We do not give free contracts. Customer must work all of this out with [redacted] as we do not deal with damage to home issues from this end unless a formal damage claim has been filed with our customer relations department at [redacted] in which case it would go through normal insurance claim proceedures.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The response from P.C. Ritchard is rather disingenuous and misleading. I have asked the company to further compensate us for the aggrevation and anxiety I and my wife suffered during this unusual ordeal. As a result, I requested reimbursement of a ten-year extended policy covering both machines, a policy which we have already paid for and for which the company should grant to us as gratis. The damaged door has been repaired and I have been reimbursed for that cost. Furthermore, I still seek a fair remedy from the company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Since May *, 2013 my LG Refrigerator has not been working properly, and to this date and 8 visits and many parts replaced, there still is no resolution to this problem, I call the center ###-###-#### and ask to speak to a manager and I am placed on hold for a very long time and no manager ever answers my calls, I have visited the center on [redacted] due to no answer over the telephone and all they do is call their ###-###-#### number and promise me that it will be repaired or replaced, however, the frig is still out of service, the running water is still in my Kitchen SINCE MAY *, and the problem still exists.Desired Settlement: AT THIS POINT THEY HAVE THE RESPONSIBILITY TO REPLACE MY LG REFRIGERATOR OR REFUND MY MONEY AND ALSO THE MONEY THAT I PAID FOR THE WARRANTEE WHICH IS WORTHLESS!

Business

Response:

I have placed a return authorization on this customers invoice [redacted]. They will have credit of what they paid for that refrigerator in 2010, $1740.99 towards the reselection of a new refrigerator. They can go to our Astoria store to reselect and all the information they need will be on that invoice on our computer system.

I ordered washing machine a year ago that was installed improperly, leaked and center softner tube collapsed so I had to wait all day long for a service rep to fix the pipes that were installed wrong. The washer leaked from day one. Called service again and waited another day and missed work. The rep walks in and leaves within 5 minutes and says I need it replaced. No one called me so two weeks later I called and was told that the rep was for a dishwasher and was not authorized for washer machines. Why was this man allowed in my house??? I then have to wait another day for another service rep who after an hour of pulling the machine apart tells me I use too much soap and that's why my washer is leaking??? I have been washing for over twenty years, have 5 children and find this evaluation ridiculous and unprofessional. So my washer leaks daily, my walls are damaged and need to get checked for mold and my dog is getting sick from drinking the soapy water! Oh I and did a load with no soap and it still leaked. I don't even want to call since no one seems to know what they are doing! Never experienced such poor level of service in my life.

This place is totally Bogus. Brads Deals had Beats that were listed at $ 96 . I ordered 3 pairs, and they cancelled my order without any notification. Logged in to see what was taking so long, they had cancelled my order, because I did not respond to them in 5 days - Had I gotten a notice I would have.

This is a typical bait and switch site. I had only ordered the items after seeing the A+ review on Revdex.com. Revdex.com needs to reconsider their A+ accreditation, as this types of A+ Accreditation questions the validity of the all future ratings by Revdex.com.

Review: On February ** of 2012 I purchased all new [redacted] Gallery series appliances for my kitchen: stove, microwave, dishwasher, and French Door refrigerator along with extended service plans for the oven, dishwasher and refrigerator. The refrigerator was damaged and was replaced on March *, 2012. After numerous problems with the ice maker and leaking water dispenser, (which actually ruined the tile floor and remuneration for those repairs was not mentioned or offered by PC Richard), and 5 service calls, where I had to take time off work, PC Richard said they would replace the unit. They had one more unit in their warehouse, along with several of the newer models of the refrigerator. Thinking that the new model would be better than the one I had, I paid additional monies and upgraded to that model. This was April **, 2014. The unit was delivered on April **. The delivery men removed all of the plastic from the refrigerator except from the door without the water dispenser. My husband noticed this after the delivery men left. We also noticed that there was a problem with the casing of the beverage holder on the door with the water dispenser. He removed the plastic and we noticed that the door was dented. I called PC Richard, and their service men came about 10 days later with a new door. The PC Richard technician put the new door on and we noticed that the mullion that locks the door in place wasn't working properly. The technician told us that that was how it was supposed to be and when you close the door you have to manually flip the mullion so that it locks in. We also noticed that the even though the temperature was set at the manufacturer's recommended setting for the refrigerator it was not at the correct temperature. The temperature in the refrigerator was over 55 degrees (the temperature control was set at 33 degrees) there was condensation on the outside of the freezer and you could feel cool air coming through the spaces between the doors. When I called PC Richard corporate offices, I spoke to Joe, who was not providing any resolution to the problem other than to offer me a "loaner" refrigerator until mine could be fixed! In addition to the time I was taking off work, I was also throwing away food because it was going bad due to the problem with the temperature control. When I asked Joe how this would be addressed, he told me to save my receipts because [redacted] has a food reimbursement program (which I found out from [redacted] is not true). I had to call back several times and the customer service representatives were not only condescending but rude. I was so frustrated with PC Richard, I called [redacted] directly with these issues and requested someone who was an authorized [redacted] technician. My husband and I also went to the PC Richard showroom to check the floor sample in the store to see if the mullion was was working properly and we found the mullion on the floor sample locked into place automatically. [redacted] gave me the name of an authorized [redacted] service center. A technician from [redacted] Appliances came to perform the service, fixed the mullion, which the PC Richard tech did not have set correctly. He also addressed the issue with the condensation and said that the doors were warped thereby not creating a tight seal affecting not only the freezer but the temperature in the refrigerator as well. There was also crystallizing on food in the freezer caused by the inconsistency in the temperature. New parts were ordered but never arrived. I called [redacted] again and the parts were overnights to me directly. The technician came back and installed the new parts. Even with the replacement parts, the refrigerator still did not maintain the correct temperature in the refrigerator, and now there was condensation along the back wall of the unit. He sent his documentation and photos of the unit to [redacted] and they called me to let me know that they were authorizing PC Richard to give me a replacement for $2400. I went to PC Richard on November *, 2014 and spoke with [redacted] to get my replacement. He was new and wasn't able to help me so he got the [redacted], [redacted] to help complete the authorization. [redacted] confirmed that there were several new units being delivered to the warehouse and delivery was set for today, November **,2014. I called last night at 9 pm, as directed, to find out what time today my delivery was scheduled. The response was that there was no delivery scheduled for me for today! I immediately called the store and spoke to [redacted] who was unable to find out what the problem was and he told me that [redacted] would be in this morning at 8:30 and he would call me as soon as he could find out what happened. [redacted] called me back around 9 this morning to tell me [redacted] was running late. [redacted] called me back to offer me the floor model of the [redacted] or a lesser [redacted]. I told him I wasn't interested in the floor model and the [redacted] would not match the other appliances. He said that there'd be several units coming in this week and could get me one by next weekend. I told him that I was on the PC Richard website and noticed that my refrigerator is now on sale for $700 less than I paid. I offered him a solution to the dilemma. I would consider rescheduling the delivery to next week but want a refund of the difference between what I paid and the current sale price...or I want a refund in full for the entire $2400. [redacted] said he doesn't have the authority to make that decision and would speak to his [redacted]. When [redacted] called me he said he wasn't sure what happened, he did remember setting up the delivery for today, but for some reason it was deleted from the system. Not only that, there are no units currently available! I told him the same thing I said to [redacted] about delivering next Saturday and giving me the difference of $700 or refunding the entire amount. He said he would speak with his [redacted] because he could not make that decision. He called me at noon to say he was waiting to hear from his [redacted] and then he called me again at 5:54 pm to tell me he still hadn't heard from his [redacted] and that he thought he might be off today! (It took him an entire day to find out his [redacted] was off?!). He said if he would call me tomorrow when he had any information. I told him that I was filing a complaint with the Revdex.com, 7 on your side and nys consumer protection service. Prior to concluding our conversation, I told [redacted] that I have been a PC Richard customer for over 35 years and that I am discouraged and disgusted that this company treats loyal customers so miserably. When I restated that a refund is in order, [redacted] said that any monetary refund was highly unlikely.Desired Settlement: Refund purchase price of $2400.00 or Refund $700.00 difference and deliver new refrigerator by 11/**/14

Business

Response:

Original purchase was in April of 2014 so any price differences do not apply as our price prtection policy is only good for 40 days from the original purchase date. That being said, the customer has been given full credit of what they paid us in April 2014 and the new model which will be an even exchange with o money out of pocket to the customer is expected in the week of 11/[redacted] The store will contact them as soon as it arrives and arrange for the exchange.

Review: I purchased a dishwasher on 12/*/13 along with a 5 year warranty. I was advised the warranty covered the entire appliance regardless of issue. The machine has been used 6 times since its purchase. After 11 months, I noticed that the enamel on the front door panel began to fall off. Having owned numerous appliances in the course of many years, unless the product is defective or refurbished, the enamel should not fall off.

I contacted the service department on 12/**/14 and nine days later a technician evaluated the damage . He said they would advise whether the panel/door or entire dishwasher would be replaced and that I would be contacted in approximately three weeks. No one, of course, contacted me. On 1/**/15 I contacted the service department again and was advised they were aware a technician evaluated the problem, however, no follow up was indicated anywhere in their system. They assured me someone would get back to me after they spoke to the technician. As expected, no one did, so I called again on 1/**/15 and spoke to [redacted]’ (not sure of the spelling) and then [redacted]. Like everyone else, [redacted] said he would speak to a [redacted] and get back to me before 3:00pm the following day. As you might have guessed, no one called.

I called again on 1/**/15, spoke to [redacted] and was advised there were no notes regarding my conversation with [redacted]. After putting me on hold for a while she came back and said that my issue was not covered by the warranty and that I would have to contact the manufacture for assistance. Really? After two months of being taken for a fool, I am being told I need to contact the manufacture? [redacted] assured me she would send me a copy of the warranty, which by the way, was never given to us or sent us as promised when the purchase was made. As of April, 2015 I am still waiting for a copy of the warranty. Lying and deceiving a customer is the highest form of insult any individual can possibly receive. A practice P.C. Richard seems to feel very comfortable engaging in.

Their slogan “105 years of Integrity, Honesty, Reliability” is dishonest, unreliable and has no integrity whatsoever. I have never experienced such deplorable, unprofessional service from any establishment. There are several negative reviews against this company, all citing the same issues. It’s obvious they have mastered the art of scamming consumers.Desired Settlement: The defective enamel, or as it is referred to "cosmetic problem" should not be dismissed as an issue created by the the consumer. PC Richard sold the appliance and should, not only stand by their products as their advertisement states, they should also take full responsibility. I would like the defective enamel to be repaired.

Business

Response:

Tell us why here...Cutomer was told on 12/**/14 by our tech that ran the service call that it is a cosmetic issue which is not covered by the manufacturer nor by our extended warranty. I will send the customer a copy of our extended warranty today. If they call us at ###-###-#### and speak with [redacted] (one of our supervisors) he may be able to assist them as he has notes on this invoice in January about an offer he made or wanted to make to this customer at that time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]