P.C. Richard & Son Inc.

Review: on 11/**/2014 PC Richard delivered my appliances. The refrigerator turned out to be the problem. when we purchased from the store the salesmen [redacted] said we needed to contact him before the delivery (which was one week away) with the dimensions of any doors, stairway (I am on the second floor) with/ without banisters. I took all the measurements and called him back with them. I later found out that he never wrote those measurements down, as I was accused of not providing that information. when the unit arrived the delivery guy measured all the pathways himself, and then proceeded to make the delivery. the refrigerator did not fit through the kitchen doorway because the metal frame was not absolutely perfectly rectangular. the top and bottom had a 1/4" difference. So they said they remove the doors but the electronics part was sticking out the back of the unit. I called pc Richard, they told the installer they can remove the pc boards to get it into the kitchen, but I had to wait for a service tech to install them. the store made it sound like someone would come the same day. it turned out they misled me. the earliest someone could come was in two days. so now I have to through out all my food about $400 dollars worth and be without a working fridge. the installers left. I called the store and they said for $75 I could borrow a fridge, but I had to come and get it. they took from me a working fridge that they could have brought back up and left there until the new one was fixed. they could have come back and picked up that fridge. now for 2 days I am without any refrigeration, and it is a problem that PC Richard refused to deal with or compensate me for. they only were concerned with making more money. the delivery was not free. I want PC Richard to reimburse me for my lost food, and lack of use of a working fridge. I have medical issues that require me to have certain foods, and these foods need refrigeration.Desired Settlement: I would like pc Richard to reimburse me for the loss of all my frozen food, and the perishable refrigerated foods that I need to maintain my daily life needs, necessary foods, and medicines. I estimate that to be $400. They all made decisions without any consideration to how it will impact me and my wife. they lied that a tech would come on that day. when I called the tech service ###-###-#### I was disconnected or left on indefinite hold 4 times. still the best they could do have me wait

Business

Response:

The new refrigerator was delivered on 11/** and the installation was done on 11/**. This customer was offered a loaner refrigerator until that installation could be done so that they would not lose any food. It was their choice not to take that loaner. In addition we do not compensate for food loss anyway. I suggest that they contact the District Manager for that store at [redacted] to see if he will give them any type of compensation regarding this matter.

Review: I have a 5 year warranty on a Whirlpool refrigerator which has been leaking water intermittently from underneath the refrigerator over the past few months. I have listened to the warranty department state that they need to send a mechanic who is a specialist in our product over and over. I have voiced my concerns with the warranty company that I would like a replacement refrigerator since a certified appliance technician from both parties (pcrichards and their affiliate company) attempted to fix the leaking refrigerator a total of 4 times without success. In the warranty it states if they cannot fix the issue a replacement product of equal value will be issued. I WANT MY REPLACEMENT PRODUCT. I'm tired of waiting for ANOTHER technician. SOMETHING IS CLEARLY WRONG WITH THE PRODUCT> MY FLOORS ARE BEING DESTROYED FROM WATER DAMAGE.Desired Settlement: I would like a replacement refridgerator as promised in the warranty. IF the company wants I WILL ALSO ACCEPT A REFUND OF THE PRODUCT VALUE 1,399.98 plus tax! SENDING ANOTHER MECHANIC TO FIX THE ISSUE IS NOT AN OPTION SINCE WE HAVE PATIENTLY WENT THROUGH 4 ATTEMPTS UNSUCCESSFULLY. I DONT BEILIEVE THE NEXT MECAHNIC CAN FIX THE ISSUE. I ALSO HAVE HAD TO TAKE OFF FROM WORK TO LET THE TECHNICIAN IN WHICH IS COSTING ME MONEY SINCE I HAVE TO BE HOME FROM WORK. 4 TIMES IS ENOUGH .

Business

Response:

Tell us why here...Customer has a service call scheduled for 9/** and if the problem is not resolved at that time we will issue a credit to reselect a new refrigerator. At that time the remainder of their extended warranty would be satisfied and if the reselect a new refrigerator that is more than the credit issued, (they will be given full credit of what theye paid us in 2012), they will be responsible to pay the difference in cost.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: 10/*/14 I bought at the store a stove to be delivered 10/**/14. On 10/**/14 I was to get a delivery window of 3 hours. The delivery next day called to delivery at a different time. Was not home. They were to call back with new time. They didn't - I called them and they didn't answer. I called store 2 times to cancel order and 2 times customer service and emailed them 2 times. Each time on phone I was placed on perpetual hold (4 times) and they would not cancel order. I could not get hold of anyone or anyway to cancel order and get my refund. Stove obviously was never delivered and no one has informed me as to status of account. As an aside - the stove was not the stove displayed in the store - it was the next version according to the salesman.Desired Settlement: I want to get a refund asap to close this matter. That is the only outcome.

Business

Response:

I have cancelled the order and refunded the amount paid back to this customers [redacted] that they used to make the purchase. I will put a copy in the mail to their home address.

Review: I had purchased a dishwasher January * 2015. The dishwasher has not worked for two months. After a fiasco trying to get service out to my house once to look at the dishwasher the second time on July [redacted] to finally fix the part that was broken. They had installed a new control panel. It is still not working and I am having a hard time having someone call me back to resolve this issue. Obviously with a dishwasher that new it is a lemon and I would like it replaced. I did not skimp on the price and feel they are not giving me good customer service nor the time of day to replace it. I am told they have to come out three times. I feel they are holding me off and hoping my warranty will expire so they can wash their hands with the product. Very unsatisfied with this service and I have wasted $800.00 any help you can give me I would appreciate I am at my wits endDesired Settlement: I would like them to take this dishwasher back and give me a refund so I may go somewhere and purchase a different brand

Business

Response:

Tell us why here...The dishwasher in question is under the manufacturers warranty and they require that 3 failed service calls be performed before they will issue a return authorization to be used towards a new dishwasher. This customer should contact a supervisor at ###-###-#### to see if in fact this is the case or if they will issue a credit to exchange or reselect at this time. A refund is not an option.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The company has made good on the dishwasher and I am waiting a replacement However as a note I have never been treated so rudely by any customer service in my life and once this is resolved will never do business with this company again

Sincerely,

Review: Earlier in the month of june I purchased a frigidair product washer dryer combo from the pc richards location located on [redacted] in the bronx. the product was delivered, and was defective, the water pressure valve was defective leaving the water running all night and almost flooding my basement. this occured not even one week after recieving this product in my house. the unit was exchanged and the same unit was brought to my house. the water regulater on this product is also defective leaving the clothing being washed excessively wet or still dirty and with no water on some articles in the machine. I spoke to pc richards service who assured me that this inconvienece would be rectified and I would be able to exchange for a totally different model via store credit. I havent had this product in my home in the span of a month and I am expriencing these issues on a brand new unit. this unit has been replaced twice in one month. I called again to inquire about a store credit and pc richards refused and said I have to service a brand new machine which hasnt been in my house for more than a month . I find this buisness practice to be appaling and horrendously inconvienent and misleading. im not pushing the issue about a refund but I would like a store credit and definately not to deal with frigidaire or there faulty products.Desired Settlement: exchange and full store credit

Business

Response:

I have placed a return authorization on this customers invoice [redacted] so that they can go to the store where they made their original purchase and reselect a different make and model washer. All the information needed for the store to do this exchange will be noted on that invoice.

Review: We are complaining about our refrigerator scratched door. (delivered 11/**/2013). The delivery was approximately 40min. late. The delivery person took all 4 ordered appliances inside our apartment and left them without unpacking. When we asked him to open boxes and inspect items, he told that he does not have time and if something is wrong they will be back. We have witnesses of the delivery. We ordered appliances because we made full renovation of the apartment. Our licensed contractor installed all items few weeks later, but he left refrigerator doors covered with a thick manufacturer plastic. We moved in the apartment and started using our appliances in March 2014. When we uncovered refrigerator doors, we saw a scratch on the right door, which looks like manufacturers defect. The scratch has a round shape. We still have manufacturer and extended warranty. We contacted the Warranty Service and the Store asking to solve the problem, but nothing was done. We also filed a complaint online asking to replace the door, but we did not receive an answer.Desired Settlement: We would like to replace the scratched door. If it is impossible, we would like to replace the refrigerator.

Business

Response:

I have placed a return authorization on this customers invoice so that they can contact the store where the purchase was made and have them exchange the refrigerator for a new one. To order a new door would take 10 to 12 weeks and from our experience (from the way the manufacturer packs the new doors, they usually arrive more damaged than the ones that are being replaced). Another option would be to have the store offer a damage allowance and keep that refrigerator with the scratch. This customer can use either option to resolve this issue.

Review: I purchased a [redacted] range on 5/*/10 and also purchased the Ext service witch will expire on 5/*/15. The range started having issues in September I called for service which the next the appointment was October I took the day off from work which my hours are [redacted]. The repairman did not show until [redacted] he touched the range and said I needed a new computer board so that the beeping noise would stop and the error code F11 Error would go away. They did not contact me until November to say the had the part but had to resechueld because the truck broke down. When he did replace the part the next day the beeping noise started and now the F11 error code keeps showing and the range shuts down because it get to hot. They came back 11/**/14 to say they would overnight the new parts but I am still waiting for the new parts to come in. I had to cancel Thanksgiving dinner and I am spending money that I don't have on eating out. They first said it needed one part now they are ordering more parts.Desired Settlement: I would like my money back for the amount I paid for the range including tax and delivery and the exteneded service amount. I just want to purchase a new stove.

Business

Response:

The parts needed have arrived and if the customer calls us at ###-###-#### a telephone representative will set up an appointment to have them installed. We apologize for any inconvenience the delay in our receiving the parts needed from the manufacturer has caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

I find it very strange how after my numerous calls to PC Richard regarding my range that once I contacted the Revdex.com now they have found the parts to install in my range. I still have not received a call from PC Richard stating that they have the parts for my Range which they stated to me that they would contact me when the parts arrived. All I currently want from PC RIchard & Son is a refund check for the price of my range including the tax. I do not want a store credit. I would like a check so that I can purchase a new stove from another company. I have made many purchases from PC Richard including a air conditioner and, television which I bought last year and I also have a fridgerator and microwave. I want to move on from this very stressful sitution that I have been through with this company. I have wasted vacation days to stay home and wait for service that either comes at [redacted] or never comes at all. I am currently spending money to eat out every day because my range can not be used at all becasue it will heat up and shut down within minutes of being plugged in. I just want a refund check of $974.89

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] %3

Business

Response:

If the range is deemed unrepairable or uneconomical to repair we would give the customer full credit of what they paid us 4 years ago to exchange that range or to reselect a different make and model range. We do not refund money. That is not how th extended warranty works. We do apologize if this customer was without a working range over the Thanksgiving holiday but we order parts that are needed directly from the manufacturer and ask them to expedite them to us as soon as possible. From the service history that we can see, it only looks like this range has been serviced twice in the 4 and 1/2 years that the customer has owned it. That is not considered excessive service within our industry. Customer can renew their contract when it is about to expire for one additional year up to 10 years from the date of purchase.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved. If the range doesn't work after the come out this time I would like a refund for the amount I paid including the tax so that I can purchase a new range.Sincerely, [redacted]

Review: My first initial call to pc richards was July **2014 that my new washer that we bought from them last Feb 2014 was leaking.First service came in August and they examined and determined that the leak came from a gasket and this was determined without observing a complete wash cycle.mid august they ordered the part and that took another week and they came to install the gasket end ofAugust. They leak persisted and they came on sept ** and another time sept ** determined its the hose and they dented my top of the washer. They ordered that and they came back Sept ** and they brought the wrong part. Spoke to several rep ( [redacted], [redacted], [redacted], [redacted]) from the service dept early in the morning just to try to follow up on the status and they do not call you back in the afternoon. so now it it October [redacted] and spoke and called the [redacted]. Iasked for a [redacted] in several occacsions and they do not transfer you easily to one. I have been doing laundry in a laundry mat and PC Richards do no reimburse you for this. nor they have offered me a little but of incentive for the aggravation. So I am hoping my complint will get me somewhere. Thank you for your quick attention.Desired Settlement: they can give me a new washer

Business

Response:

[redacted] (one of our supervisors) will be calling this customer this afternoon with a definate date as to when the parts that we need to do the repair will be in and once we replace those parts if the problem is not resolved then we will give the customer credit to exchange the washer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

PC Richards contacted me on 10/*/14 and they delivered a new washer the next day.

Sincerely,

Review: My previous experiments with the Service Center, I had always been contacted via. text & email on a step by step process on how everything was going. This time I had not received no updates at all. On Tuesday, April **, 20144 My Hewlett Packard PC was in need of service & I called the service center at ###-###-#### in **, NY asking for the current status on my laptop since it was dropped at PC Richards in **, NJ on 3/**/2014 (Service Ticket #[redacted]). However, the person I spoke with was unable to give me an answer since the [redacted] didn't write any notes. I was told that the [redacted] would call by the end of the day at my personal cell ###-###-####. No one called. I called yet again on Wednesday, April **, 2014 & yet again I was informed that the [redacted] would call by the end of the day. However, I didn't receive any phone call. I call once more on Thursday, April [redacted], 2014 & still they service center informed me that the [redacted] would call me by the end of the day. Sad to say, I was lie to again, because the [redacted] who was supposed to call me for the past 3 days failed to do so. By Friday, April [redacted], 2014, I was anger & upset & felt lied to by the service center representatives. I demanded to speak with a [redacted], unfortunately the [redacted] was unable to come to the phone. I was guarantee that the [redacted] would call me by the end of the day, once I explain my frustration with the company. But no [redacted] called me at all.

At this point, I feel disrespect that no cared enough to let me know if any of the damages on my PC was repaired. I've been a loyal consumer for years since the 1990's. I gues in the future I will shopping at BEST BUY for a new Laptop. The Geek Squat is there inside the store and I would kept abreast on all matters.

To make matters worst, service center representatives told me that my laptop was on the truck on Friday to be delivery. So when I called the store on Sunday to see if they had my laptop, I was informed that they don't have it. Now I'm [redacted]!!Desired Settlement: I what to know if my laptop was able to be repaired. Most important, WHERE IS MY LAPTOP, if it's not at the Service Center or at PC Richards!!!!!!!!!

Business

Response:

Customer should contact our computer [redacted] at [redacted] or call him at [redacted] extension [redacted]because it looks like he is authorizing a new computer for this customer.

Review: I paid for a new console on August **,2015 instead I received a used non working game console The seller at the store told me that I have 30 days to returned/exchanged and rush me out the store.I complaint from from the beginning Now is November * and I no body has resolved my problem . I was ROB , this is a FRAUDULENT action from PC Richard and son sellers.manager just laugh of me said it's your problem no my.They just ignored the consumer affairs complaint resolution center no answer or resolution have been made . PC Richard is stilling money from clients reselling used/refurbished products that then you have to send to repair . Isn't new product money most be refund or exchanged console for a NEW ONE. Not used and good working conditions!!!!! honesty, integrity, and reliability It's three things that they don't know. This is a scan. investigation and audit most be done. Return Police most be at the entrance of store and next to cashier ,not hired at the back of store. From now on I will advised any body do not to buy at PC Richard!!! Fraudulent behavior most not be tolerate from no body.Desired Settlement: Refund the money do to it was not a new product never work from day one and an apology for all the inconvenience and humiliate low treatment by seller and manager at the store.

Business

Response:

Tell us why here...This customer has disputed this sale with their credit card company and we are still awaiting to see the outcome of that dispute. The other issue is that we do not exchange or service Sony Video Games as the customer has to send it to Sony under their warranty. Perhaps this customer should contact the District Manager of that store at [redacted] to see if he can resolve this issue for them. They should give him the invoice number of that sale [redacted].

On Labor Day weekend I bought a refrigerator that was supposed to be delivered the following Wednesday. When the sales person knew that I live on a second floor, he requested a crew of three guys for this delivery. Guess what? only 2 guys came and refused to deliver the appliance, I called the company and I was schedule for two day after. On Thursday night someone called me to reconfirm the delivery on Friday and after apologize for the previous inconvenience she assured that 3 guys will deliver the refrigerator. Once AGAIN, 2 people came, and refuse AGAIN to deliver it. To make it even worse, I was rescheduled AGAIN for next day, Saturday morning between 7:00 am and 10:00am. THEY NEVER SHOW UP WITH THE REFRIGERATOR OR CALL!!!!!!!!! Close to noon I called the sales person and retuned my purchase.

BUT THATS NOT ALL, I purchased a cooktop less than a year ago along with the extended service protection plan and last week it broke down. I called to request the repair service and it repair company tell me I have to wait ONE WEEK for a technician in my area, Today I called again to reconfirm time and a lady with a very bad attitude said his technician has an emergency and I have to wait another week due to the Pope's visit in NYC . CAN SOMEONE IN HIS/HER RIGHT MIND UNDERSTAND THIS??? So, long story short. I call again to the store, located at [redacted] asking to talk with a manager, after 40 minutes on hold, someone came and no even apologized.

DONT BOTHER GOING THERE, [redacted] HAS BETTER PRICES, BETTER SERVICE, BETTER APPLIANCES AND THE EXTENDED SERVICES PROTECTION PLAN IS WAY BETTER.

I have had 5 service calls in the past 3 weeks to repair a refrigerator. The customer service staff at PC Richard are rude and extremely ill equipped to solve problems or treat customers properly. Specifically I dealt with customer service rep "[redacted]" and "**" and they both refused to let me speak with a manager or someone else. [redacted] in fact told me to just hang up and dial again if I wanted to speak with someone else. I was on hold for a total of over 20 minutes after I threatened to contact the owners, [redacted] and [redacted], and I still plan to send them a letter of complaint. I own and operate my own business with a customer service team of 10 people - I would never let my team treat a customer like this or handle themselves in such an unprofessional manner. Abysmal service and communication.

Review: I purchased a Charbroil Grill from P.C Richard in [redacted] on 5/**/13. I purposely brought a model from the floor that was already put together (so I would not have to deal with the headache). I was sure that it was fine because P.C. Richard put it together and they are known for "Appliance Specialist". About 2 weeks later I tried to use the grill. OMG. The first problem was the ignition button did not work. When pressed the button would get stuck in. The grill did not even tick. I called P.C. Richard and advised them of the issue and a representative told me to open the propane tank more and see if it lights. I tried and still no luck. I asked the rep if I should try and manually light it to see if the propane would catch and he consented. The grill did light. The flame went up so high, I thought that the side of my house was going to catch fire. It scorched the top of the hood a little. After a neighbor helped me disconnect the propane and put out the fire I called P.C Richard back hysterical!!!!! The gentleman that I spoke with answered the phone and I advised him what happened. He advised me that he would send someone out to service the unit. I advised him that I DID NOT want service on the unit because it was not used and it is suppose to be new. I wanted to bring the DEFECTIVE unit back immediately.!!!!!. He kelp insisting that I let them repair the unit. I then asked him for him name and he would not give it to me. I advised him that all I wanted to do was either get a new grill or refund me back my money. He put me on hold and [redacted] (another sales rep) tried giving me an 800 number to have the unit serviced (which I called and they referred me back to P.C Richard). I repeated my story again. He never tried to find out who advised me to manually light the grill. [redacted] was very sarcastic and rude. He told me that they would have to send someone out to my house to service the unit. AGAIN I advised him that a NEW unit should not have to be serviced. After what happened I would be insane to use that death trap!!! I asked to speak with a manger. He then put [redacted] on the phone. [redacted] was just as bad as [redacted]. Very sarcastic and rude. He did not even give me a chance to speak. [redacted] talked to him in the background and he just listened to him and said that there was nothing he could do but send a service guy on on Tuesday between 12-3pm and hung up. He did not confirm my address to where the unit was and when my mother called (because it was charged to her P.C. Richard card) they were also rude to her. [redacted] did not want to come on the phone. He had a female rep answer and you could hear him coaching her in the background as to what to say. My mom gave them the address and they never showed up. She advised them that she would cancel her card if the issue was not resolved and they told her "That was fine". I mean how rude!!! We did nothing wrong but try and purchase a grill form P.C. Richard. P.C Richard was one of my favorite appliance store and I am very disappointed. I'm disappointed because I took home a defective unit and when I tried to get help they worsened the problem and the guy that told me to light manually just vanished. No one is going to own up to that. And no one in the store will help us.Desired Settlement: I WANT A FULL REFUND OR A BRAND NEW UNIT!!!!!!!!!!

Business

Response:

I have placed a return authorization on this customers invoice [redacted] so that they can return the grill in question for a store credit of what they already paid us towards an exchange or to reselect a different grill. If the new grill that they choose is more money than their credit, then they will have to pay the difference between the two.

Review: On 2/**/15 I found an amazing deal on their website, that I couldn't pass up. It was for a desktop PC that would suit not only my gaming needs, but also my photo and video editing needs ( have a newborn and wish to cherish the moments). I noticed the PC around 7 a.m. est and waited until 2 p.m. to make the purchase, in case it changed. Checked order status around 8 a.m. on 2/**/15 and it had changed from processing to pending merchant action. Checked bank statement at that time as well and saw they had taken payment for my order. Now excited about my deal of the century I went about my day.

At 11:29 a.m. I received an e-mail from PC Richards stating, "Unfortunately, due to a computing error on the site, the item you purchased (**) was sold for a price below what we are able to sell it for." and are sending me a $25 gift card for the error. At this point I go back on to their website and see the PC still up for that price. Confused I try calling the service number giving to me, to find out more information. Boss walked in had to go to a surprise meeting. Had my mother call on my behalf to find out more information. Talk with her later that evening and she informs me that she had spoken with a very nice woman that was willing to honor the price for us but, was unable to due to the [redacted] having that power and he was no longer in the office. She did explain to my mother that he will be back the following day and to call back.

Feeling pretty good about the situation I decide to sneak in the call at work. I call the service line at 9:50 a.m. and get Justin, who informs me that there is nothing he can do and the company is not willing to honor the original sales price. After a few more moments talking with him he places me on hold (for 8 mins) and then transfers me to his [redacted]. I immediately get "stone walled". I understand how you feel but there is nothing we can do. Then offers me $100 dollars off and a $50 gifts for my troubles. I explain to him that they have taken payment almost 24 hours after I made the purchase. That money will be back in your account by the end of the week. Pretty nice how they can take your money quickly but, take so long to give it back. I explained that it was processed through them, payment taken, and the mistake wasn't caught until it went through to the third party, they should honor this deal and own up to their mistakes to keep a customer happy. Kept getting the run around and told [redacted] that this is like going to a grocery store, paying for something and before be handed my product being told they can no longer honor this price, here's your money back. I was informed that analogy isn't relevant and the we can not honor this price speech started again. Frustrated I ended the phone before I had gotten irate.

I don't feel this is very good customer service at all and that should be a large backbone in any company. Now I have spent thousands with this company and referred many friends and family to them, which have done the same. I ignored other reviews and complaints about this company, due to never having any issues personally. I will no longer be doing business with this company, who will not do anything to satisfy a customer, or own up to any mistakes they have made.Desired Settlement: I wish for them to honor their price and send me what I have purchased.

Business

Response:

Tell us why here...As per our [redacted] he has spoken with this customer and explained that there was an error on the site as the price of the unit in question was incorrectly posted in error. This sale has been cancelled and this customer money has been refunded. In accordance with the terms of the use of our website, we reserve the right to correct any errors in pricing or description of all products. His offer to this customer still stands but we are not legally or technically obligated to honor the price that was erroniously posted on our site.. nor do we have any intension of doing so. We do apologize if this has caused this customer any inconvenience and that is why [redacted] has offered this customer what he offered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Do to discourteous responses as so. I was not warned, notified, or told in anyway about the terms or policies of the website. Yes the terms and policies are on the website, but I was not instructed to review before finalizing my purchase and was not told that it was their policy. I was only informed that do to the difference being $1000, they were not going to honor the sale. As far as the refund is concerned, I believe they mean to say the refund is being processed. As of the time of their reply (2/**/15) no money was refunded back to my account; I was emailed a copy of the cancelled order and verbally told my money will be returned, possibly by the end of the week.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Paul Guiliano

Business

Response:

Tell us why here...$122.29 was refunded back to this customers [redacted] Card on 2/**/15 and a $50.00 Gift Card was processed 2/**/15 which will take approximatley 10 to 14 business days to arrive at their home. This customer should see that refund on their next [redacted] Card bank statement.

Review: October **/2015 Bought from PC Richard&Son a flat panel Tv with I bought 2 years store warranty

Thinking because I have kids I got myself covered but what happened is this a problem occurred some lines on the screen so I took back them after a week or less I received a call that my Tv back I went pick up without being told your tv is not fixed when I got home I checked the receipt they gave which says your screen is broken and its uneconomical to repair

Today I went back and met the manage and in cold blood he told me manufacturer's warranty doesn't cover breakage I said listen to yourself you're not Samsung that why I bought your store warranty I talked to Samsung I know what they cover are selling the manufacturer warranty again he said the best he can do give me my warranty money back because Iam better off buying a new Tv I told to keep and left never again P C Richard.Desired Settlement: Repaired or replaced

Business

Response:

Tell us why here...Unfortunately, that is correct. Cracked or broken screens are not covered under any warranty. The only thing that we can do for the customer would be to refund the extended warranty that they purchased from us because all that does is extend the manufacturers warranty which at this time is voided by physical or inpact damage to the screen.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Why I had to buy their warranty in the first place if it's not better than the manufacturing company warranty and why are they refunding my warranty money if they think I have nothing to complain about thank you so much Revdex.com

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...We are refunding the extended warranty they purchased from us because it does not cover the customers issue and therefore is useless for them to keep it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Do I have any choice

Sincerely,

Review: I bought a FLAT PANEL TELEVISION, on 11/**/14. I gave it as a gift to Cousin, and went to [redacted], When I came back He complain that the TV was not working, so I took it to the store Yesterday 12/**/14 to exchange it for a good one. When I first came at the [redacted] treat me so well and said the seller was going to exchange it in few minutes. A Gentlemen called [redacted] or [redacted] (I am not sure if this is his real name, said He could not exchange, because I did not have in the box. So I said, Give me a new one and keep the box for this one, He said no,no,no.So I said I was going to make a complain, and He said go ahead.I HAVE THE RECEIPT WITH ME FOR ANY PROOF NECESSARY.VERY TRULY YORS,[redacted]Desired Settlement: ALL I need is a replacement for a good one, once I paid for ONE YEAR PARTS AND LABOR WARRANTY.

Business

Response:

I have placed a return authorization on this customers invoice so that they now can return the TV in question without the box and exchange it for a new one provided that the one they are returning does not have physical damage (such as a cracked screen) etc etc.

Review: I purchased 10 year extended warranty replacement gimmick. Manager told me if unit breaks within 6 months unit would be replaced.

My unit broke down and the motor was smoking. I was told by the consumer product safety commission too unplug and to do not plug back in for risk of fire. PC RIchard sent employee to see unit and he smelled the burned unit. I advised what CPSC stated and he said ok and left. Unit does not work and PC Richard will not replace unit, even if I offered to buy more expensive unit.Desired Settlement: I would like a refund of the washer and the warranty and or replacement.

Business

Response:

Tell us why here...This customer has been issued a full credit of what they paid us for the washer in question on invoice [redacted] so that they can contact the store manager at the store where their original purchase was made so that he can do the necessary paperwork to exchange that washer. Customer should give the manager the original invoice number which is [redacted]. This credit was issued by one of our supervisors Andrea Alves, so if the customer has any questions regarding the credit they can call us at ###-###-#### and ask to speak with her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 9/*/13 I purchased a Friedrich Air Conditioner (window unit) from the P C Richard and Sons store in Milford, Ct. At the time of the purchase, I also purchased an Extended Service Protection Plan for 5 years at the cost of $199.99 plus tax. The total cost for this transaction was $676.51. On 8/**/15, the window unit was leaking. I was referred to customer service and informed them of the leakage. I was placed on hold, and when the representative returned on the line, she ([redacted]) said no one she contacted from her list would come to repair the unit. No reason given. As I was on the Internet, I gave her a list of names from Home Advisor from my area. She told me she contacted Total Mechanical Systems, gave them the information and they would be contacting me. They never did. On 8/**/15, I awoke to find the unit leaking water again, now the ledge under the unit as well as my floor were soaked with water. As it was a Sunday, in the middle of a heat wave, I spend hours trying to find someone to come and repair the unit. Thankfully, I found a wonderful company and the repair was made the same day. On Monday, shortly after 8:30 a.m., [redacted] called and said they were going to replace the unit. I said "no you are not". This is the second unit I have purchased within the past 5 years, and all I wanted was a reimbursement of the repair, as well as a refund of the Extended Service Protection Plan, as more than 3 years remain on it. She said she would discuss this with her supervisor and call me later that day. No call. On 8/**/15, I received a letter from P C Richard indicating the unit was unrepairable under the service contract and they would replace it with certain guidelines. Some of those include... I have 30 days to respond, if the purchase price was more than the replacement, the excess would be voided, if the unit was replaced, the existing service contract will have been fulfilled and I could purchase another extended service protection plan at that time. Seriously, they can't honor the plan that is in place now. All I am asking for is reimbursement of the cost of the repair ($176.54) and the unused portion of the 5 year protection plan which has over 3 years left (120.00) plus tax. I received a phone call from Mile W[redacted] on 8/**/15 and he reiterated the same. They will replace the unit and refund the repair cost. I do not want another unit. they are pretty much impossible to find someone to repair them, and all I am asking for is what I've indicated above. P C Richard will definitely be making out on this deal, especially since I will take care of the cost to replace my window ledge that was water stained.Desired Settlement: As stated above, all I am seeking is reimbursement for the repair as well as reimbursement of the unused portion of the 5 year extended service protection plan I purchased. Nothing more, nothing less.

Business

Response:

Tell us why here...Under the terms of our extended warranty if the unit is deemed unrepairable we will exchange it for a new one and the remainder of the extended warranty will be satisfied by the exchange. Customer should contact Mike W[redacted] at [redacted] as he has already authorized the exchange on invoice [redacted] from the customers original invoice [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] As I have previously stated, I am not interested in replacing the unit. This is the second one I have purchased in 5 years. The extended service contract is useless since no one will service the unit. I am only requesting reimbursement of the repair cost as well as the remaining 3 years on the existing extended 5 year warranty I purchased.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...The customer should contact mike w[redacted] at [redacted] and he can arrange for the refund of the cost of the repair and any monies that may be due that is left on the remainder of their contract. That contract will then have been cancelled and the customer would then be on their own regarding any future repairs. They can also reach Mr. W[redacted] at ###-###-#### if they want to spek with him on the phone.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have received reimbursement of the requested amounts and I apologize for the delay, but I was hospitalized on 9/*/15, and returned home this afternoon. Thank you

Review: Two issued with PC Richards after buying different appliances from them, the first issue I had was that they was no record of an improper installation that was completed by their installation department and I have been unable to use my dryer for a month, it took nearly 15 phone calls and 2 site visits to get me an appointment to redo the installation this Saturday. Please note that both times I had to take off work because they cannot accommodate weekend hours and can't provide a short time window frame. Customer service has told me a few times that they have to be all day appointments. I'm hoping this Saturday gets this resolved since the install was completed only back on February of this year.

The second issue I have which is my biggest issue I have is that I purchased an air conditioner that required a unique installation since they needed to break through the wall of my coop, the installation "techs" showed up unprepared did not cover any of my contents, move my bed without being careful scratch my floors and had no regards to the surrounding or respect for being in a customers residence. The proceed to do a less the unprofessional installation did not have the proper materials and left my master bedroom full of dust and had debris all over the space. They were discourteous and since they are subcontracted by PC Richards they did not care about how they handled the situation instead they made threats to leave since I told them I will file a claim with my insurance company to have a company complete the clean up and perform repairs of the walls and floors where they damaged the areas. I had not choice but to allow them to finish the work since I could live with an exposed hole in my wall. I had to deal and try to work on this an entire day and found the response of PC Richards unacceptable. I am still waiting from someone from claims to contact me.Desired Settlement: I would want a call for upper management to resolve this issue aped as also a call from the claims department since I had to pay out of pocket for the cleaning that was needed and also for the repairs that are needed.

I'm nightly disappointed on their service and lack of professionalism

Business

Response:

Customer must contact our [redacted] at [redacted] regarding this issue and the damage claim. [redacted] can also be reached at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have called [redacted] several times, I have also e-mailed him with all of my contact information and I have not received a response regarding the damages made, the improper installation and the poor customer service responses I've received thus far. As for the dryer I had to continue to contact PC Richards and they will be sending someone back out for the third time and this time the will be sending installers to come this Saturday on a holiday weekend since they have taken responsibility for the improper installation. They are supposed to be re-installing the dryer and doing it correctly this time unfortunately they have not provided me with a time frame.

I continue to not only be disappointed with the response time and lack of communication but also with the lack of consideration for the customer. This is unacceptable and will request someone to contact me as soon as possible.

Thank You,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] will be out of the office until Tuesday 9/*/14. We will forward the information to him and make sure that he contacts you as soon as he returns.

Review: I bought top of line kitchen package that included Refrigerator, stove , dish washer and microwave

When installed damaged the whole doorway Then dishwasher flooded all over kitchen Received second dishwasher and it flooded all over kitchen The pipe they tapped into for water for fridge leaked and caused flood in basement Repair men came out several times to fix and made matters worse , stove leaks has so I don't use it and stainless steel fridge is dented from them pushing it through doorway I have called Coperate office with no resolution I've called store manager that has made promises of money back , and to send proper people to fix problems . Well that never happened Did not even get my rebate They district manager did have a refrigerator door and shelves sent to my home . Found on pitch one day How am I supposed to disconnect water ice maker etc and put on new door I told them I wanted all merchandise out of my house and I was told they don't work that way . I did get my bank involved and this has been a nightmare PC Richards cooperate office is run by kids and don't take matters serious Due to all of this I also had to buy a new rug for basement living area due to flooding and have to hire someone to repair doorway and a professional plumber PLEASE HELPDesired Settlement: Just want my money back which is $4,850 and not contacted by anyone from PC Richards to make promises they don't keep

Business

Response:

Tell us why here...According to the notes on our system this customer spoke with Ms. Joanne C[redacted] (the executive assistant to Gregg R[redacted]) on 2/** who inturn spoke with Anthony L[redacted] who is the District Manager of the store where the purchase was made and they agreed that if this is what the customer wanted that we would pick up all of the merchandise and issue this customer a full refund. As per the notes on the system, the customer hung up on Ms. C[redacted] at that time and we have not heard from this customer since . We suggest that the customer contact Ms. C[redacted] at ###-###-#### or e mail her at [redacted] so that we can resolve this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The merchant responded untrue fully . I was told by district manager in a text and phone call that the business WILL NOT pick up merchandise . When I spoke to a person by the name of Joanne I was not offered that as well. I still have a dishwasher that was replaced twice already and still flooding So it's not used and still floods I will not accept a third one they ordered . Every time I called the store and spoke with manager Imran he stated he would send out techs to fix problems , when they arrived it was the wrong department sent and stated they could not fix it that a different department had to be called . With the stove Snelling like gas that problem was never addressed and pipes that have been tapped into by PC Richards for water have been broken and caused major flood basement . The doorway to my kitchen is terribly damaged , needs new frame molding and paint. I was also promised rebates and credits due to issue and NEVER received any of those things . I have called claims with PC Richards and they've done nothing . This company has left me with thousands of dollars worth of damage plumbers and carpet I want my money back and not deal with them I have all dates and people I spoke with ever since first delivery and nobody wants to help only put blame on someone else This company has lied to me from salesperson to manager to district manager to there so called Coperate office MY HOUSE IS A MESS DUE TO INCAPABLE unprofessional people who sell install etc

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...We have told this customer on several occassions that if she will contact Anthony L[redacted] at ###-###-#### or [redacted] that he will make all the arrangements to have all the merchandise picked up from her home and every penny that she paid us refunded back to the credit card that she used to make the purchase. Her bank has contacted Joanne and Joanne has told that to the bank. So, either the customer contacts Anthony to have all of this done or nothing will happen. To constantly state the same rejections makes no sense because all we want to do at this time is to pick everything up and refund her money.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The above response is a lie. So I don't repeat the same thing , I want the money for repairs for damage they caused to house . I don't trust this merchant PC Richards as I said before I was promised money/credit back to cars used due to all the inconvenience caused NEVER got it , also promised money in mail due to rebates NEVER got it! And again anthony stated in a text and phone call PC RICHARDS will not pick up merchandise . So with that being said credit my card money promised . Make a check payable for ALL damages caused by delivery and installers credit my card FIRST for merchandise then if you still stand by this lie of picking it up your more then welcome . PC Richards owes me so much money as promised again due to inconvenience several times and damage to home several times . Never received a penny . I want my refund due to damaged merchandise . I've been tossed around by to many people in this company to trust your word . I want ALL MONEY OWED

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,