P.C. Richard & Son Inc.

We have had nothing but problems with a laptop computer purchased from PC Richard in [redacted] about 4 months ago. We have spent HOURS on the phone with their help desk and was just directed to return the computer for service. 10 days later, computer was returned without the hard drive replaced and most of the software deleted.

Frustrated, we returned to PC Richard for a refund. After talking to 2 managers, we were refused a refund. We were told that the computer had a virus which is not at all what their tech support said during our various calls to fix the problem

We have spent over $3,000 with this store in the last few months on various electronics and will NEVER go back.

I purchased a refrigorator over the phone with PC Richard and son. I picked up the item at the store and brought it back home in my own vehicle, when I got home the wrong refrigorator was in the box (it was not even the same brand as the box said). The refrigorator on the box was an Emmerson and was evidently used (scratches and no manufacturer taping).The following day I returned to PC Richard and son with the refrigorator in my car and they told me there was ABSOLUTELY nothing they could do but check the security cameras (I do not understand this since the box was in perfect condition when I picked it up). The company is now claiming to search all rooms in the building I live in for an emmerson refrigorator; mind you the emmerson refrigorator that I recieved is back at the pc richard and son store. I have since gone to home depot to purchase the correct refrigorator.

The help that this company has provided me with is unacceptable, not to mention that I have lost $200 due to their company's negligence. They have done nothing about the refrigorator accept offering me a different one that they have in store for an additional $50 of what I already paid.

Review: I purchased all of my kitchen appliances, refrigerator,microwave,stove an a dishwasher through PC Ricard and Son at a cost of over $4,000.00.I purchased an extended service warranty for all items. All items were purchase in Sep 2011. To date the dishwasher has broken down 3 times and here in lies my problem. Because its the same problem each time, I feel that at this stage the dishwasher should be replaced. The customer service is poor after asking for a supervisor several times to call me back, nobody returned my call and I had to call and ask for a supervisor.

The options given to me were to get the item repaired again,that is unacceptable to me as its the same issue the pump. Or to have the items exchanged----by doing so PC Richards are offering a credit for the original cost of the dishwasher and I have to go to the store and purchase a new one and THEN have the item installed Which I have to pay for . By taking the credit my warranty is voided.

As such a big company with a supposedly great reputation the options are not acceptable.

repeatDesired Settlement: I would like PC Richards to replace the obviously defective dishwasher, and install at no cost to me in addition to honor the remaining time on the warranty.

Business

Response:

Once a customer is given full credit of what they paid us for the product to exchange or reselect, we never charge for a pick up of the old or delivery charge on the new. We also will uninstall the old and reinstall the new at no charge to the customer. However, the contract is always satisfied by the exchange. The only reason the exchange is being done in the first place is because the product has had excessive service and is either unrepairable or uneconomical to repair. Our service contract does specifically state that the contract will be satisfied by the exchange.

Business

Response:

There is no reason for [redacted] to have to call this customer back. All the paperwork is in place and all the customer has to do is to contact the store where the original purchase was made and they will do the necessary paperwork to get the exchange done. As stated before, we will not charge for pick up, delivery or installation of the new product but the old contract will be satisfied by the exchange and if the customer chooses a more expensive product they will have to pay the difference in cost. That is not negotiable as per the terms of our service contract. If the customer still wishes to contact [redacted], they can do so at [redacted] to discuss any issues with this exchange.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

As discussed with Supervisor [redacted] today, I can go to any store and pick out my new dishwasher. As with any new appliance the manufactors warranty will apply which is 1 yr.

Review: My whirlpool HE washer control panel failed and washing machine stopped working. On 9/* called PC Richard who had someone out on 9/**. I am still waiting for parts and being told part is on back order. Machine is no more than 3 years s o I am upset not only with repair delay but with the poor quality of workmanship by whirlpool. I did get the extended warranty so I am covered. I am told every time PC richard will call me back and they don't. I think it it is much to long to have to wait for a month for repairsDesired Settlement: Whatever is faster, either give me new machine or fix so it will not break down again

Business

Response:

I do not blame the customer fro being upset. I have checked with the parts department and the control board needed is on back order with no ETA. We have issued this customer a credit of what they paid for the washer in 2011 to exchange it or to reselect. They can call the store where their purchase was made and all the information regarding this resolution will be on our computer system so that the store can process the exchange.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The stove that I purchased on 08/**/2012 has not worked properly, the repair personnel has been to my home serveral times fixiing the same problem. I stated that I would like to have a new stove not this broken down one, but they have refursed to give me one. I think that they think that they are going to keep coming into my home. I do not like this they might be staking out my home to rob it. I do not like this, it is a little upsetting.Desired Settlement: I want a working stove, I paid for a working stove.

Business

Response:

Customer is scheduled for service on 7/**/13 with our own techs. If we do not resolve the problem at that time we will give customer credit to exchange or reselect.

Review: P.C. Richard & Son mailed a flyer to my house in Connecticut which had a Mr. Coffee 4 cup coffee maker "MRCOFFEEDR5" advertised for $9.99 "IN-STORE & ON-LINE" "2 DAYS ONLY" "SUNDAY & MONDAY" 12/*/13 & 12/*/13". So on Sunday 12/*/13 at 2 pm I went to purchase the coffee maker advertised ON-LINE. I could not find the coffee maker at P.C. Richard & Son website www.PCRICHARD.com/cybermonday listed in P.C. Richard & Son flyer.

So, I used the "CHAT" feature at their website to ask about the above coffee maker advertised. Here is a copy of the dialogue I had with the "CHAT" person.

"Who do I have the pleasure of speaking with?

you: [redacted]

[redacted]: Hello [redacted], how can I help you today

you: I want the Mr. Coffee in your flyer "MRCOFFEEDR5" FOR $9.99 on sale 2 days only Sunday & Monday but I cannot find it. The flyer says IN-STORE & ON-LINE?

[redacted]: we have been made aware of that, unfortunately it is currently only available in the stores, if you call ###-###-#### opt 1 we can place the order for you however there is a shipping charge

you: You are quilty of false advertising and I will report you to the Revdex.com and will not patronize your store. I want the coffee pot you advertised as you advertised, plain old simple illegal "bait and switch".

[redacted]: I apologize for this situation is there anything else I can assist you with?

you: No, you have been no help!

[redacted]: I do apologize we can assist you over the phone if there is nothing else I can do you for have a nice day"Desired Settlement: I want the coffee maker in their flyer at the price they advertised $9.99!!!

Business

Response:

That product is now also in our warehouse so they can order it on line and have it shipped as per the flyer.

Review: I bough a washer about three years back with a ten year warranty. about a year back the machine started having problems and ripping my clothes. I called the service department and after several visits and complains they were able to report all the issues. about two weeks ago the machine started acting up again and PC Richard send a third party to look at the washer, they determine that the machine is not repairable. when I called to see what was going to happen I was told that I was going to get the machine replaces and the warranty was going to continued to the new washer; however, they needed the report from the third party before anything can be done. after a week of not hearing back from them, I called to see what was happening. I was informed that who ever told me that previous information never noted my account and I was given yet a different information. I was told that I will get a credit and I would lose the ten year warranty on the washer. I called PC Richards to find out who much a new washer goes for and the credit in not enough to cover the value of the washer. I would have to pay about $400 out of pocket for the washer and a new warranty.

since fed. 2013 I have been given the run around and I'm stuck with a broken washer and a useless warranty that cost over $150.00Desired Settlement: I would like my broken washer to be replaces with the same color (red) to match the dryer and the rest of the warranty to apply to the new machine.

Business

Response:

There already is a return authorization on this customers invoice and as per the supervisor that she has been dealing with and he will carry over the old contract to the new washer that she reselects. In the event that red washers are no longer available for sale we will either continue with the repair of their washer or offer to exchange both her red washer and red dryer and carry both contracts over. However, all we can do is give full credit of what they paid us for the washer & dryer back in 2011 so if the new products that they choose are more expensive, they will be responsible to pay the difference in cost. This resolution is actually over and above the terms of our extended warranty which states that once we exchange a product the remainder of their service contracts are satisfied by that exchange.

Review: I bought a refrigerator in 2010 it work for three years it broke down in August 2013 I called PC Richards the sent some one to fix it my husband paid them 203 dollars and 29 cents for the repairs it worked three weeks and broke down again I called again someone came back fix it again it worked another three weeks and broke down again they were called again this time they said I have to pay to fix it or buy a new fridge I think they should keep fixing it for free or give me a new one because it is only three years old and they should pay me for all my food and meat I had to throw away

Business

Response:

Customer cancelled service calls twice in November and once in December. So, the last time we were out to service the refrigerator was in October. Have the customer call us at 1-800-696-2000 and a telephone representative can set up a service call for them as whatever repairs we did in October are guaranteed for 90 days. If something different is now wrong and not related to the parts we used for the previous repair then they will have to pay for the additional service needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will call them but I should not have to pay for repairs because the problem was never solved each time they fix the refrigerator it work three weeks and stop it is not fair for me to pay to fix it

Sincerely,

Business

Response:

The problems that the customer had with this refrigerator were not related, so that is why we charged her for the last service call which was completed on 1/**/14. If she feels that she should not have been charged for that service call she should contact our service manager at [redacted] as he is the only person that would be able to refund that charge . Have her refer to her invoice [redacted] as all the tehs notes will be in there.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Good Morning I am so sorry I did not reply to the last two mails I did not go on line for a while I was very depressed over my refrigerator it seem that I was getting no where the last time they were here I was not charge don't know what they are talking about the man said the refrigerator could not be fix it had an internal leak and I would have to take it up with frigedaire the refrigerator is three years old frigedaire said they cant give me a new one what do you think please advice thank you

Sincerely,

Review: On 4/**/2012 I purchased a Friedrich Air conditioner model # SM24N30 from PC Richards in Astoria. The ac unit was delivered about a month later because it had not arrived at PC Richard's yet. We finally got the ac and used it June,July, August and September of 2012 without any problems. Next summer(2013) again we used the ac June, July and August only. All of September the ac was not used because I was away on vacation. When I returned the end of September the weather was still hot enough to use the ac. I turned the ac on and there was no cold air coming out, only hot air. I called PC Richards and they sent over a technician a few days later and on October * of 2013 they told us the AC was losing freon. They took the unit repaired it. We got the unit back and we did not use it again until the end of May of 2014. I called PC Richard's again to tell them we have the same issue- no cold air. They sent a technician over on 6/*/2014 and the unit was taken once again with the same problem- the unit is leaking freon and the coil ha to be replaced. I call the technician a week later to see when we will be getting the unit back and the receptionist tells me 2-3 weeks because the part we need is on back order.. That would be a total of 3 weeks without an ac. I have a newborn and I cannot have a house without a properly functioning ac. I call PC Richard's and they arrange for new unit to be delivered to us and they wold take back the old one when the technicians returned it to us. The new ac(same model # as above)is delivered on 6/**/2014. Everything was working fine until 10 days later when the ac starts making a noise like a lawnmower is going off. I call PC Richard's again to tell them of the problem and they send a technician over and the diagnosis was a loose fan. They fix it on the spot. On 7/*/2014 around 7 or 8 pm the ac starts blowing out hot air again. I call PC Richard's to notify them and they said they would call me back. I have yet to receive a phone call. Last night, 7/**/2014 around 3 am my wife woke up to feed the baby and the room was hot. SHe checks the vents and there is hot air coming out again. She woke me up and in fact there was hot air coming out of vents. I called PC Richard's again today and I have yet to receive a phone call.Desired Settlement: I want an air conditioner that is reliable and will not break down. I paid a lot of money for the newest model AC waited a month for it to arrive and it is nothing but problematic for the past year. Friedrich is a reputable company and I can't understand why this is happening.

Business

Response:

I have placed a return authorization on this customers invoice, [redacted] so that they can contact our Astoria store and they will process an exchange for this customer. They can call the store at ###-###-#### and speak to one of the [redacted] who will process the exchange for them. All the information that the store will need is noted on that invoice.

Review: I have purchased several appliances from PC Richards last year after my home was destroyed by Hurricane Sandy. I purchased Jenn Air Stove, Jenn Air Dishwasher, LG 3-Door Refrigerator...which was already replaced 3 months later with a Samsung 3-door Refrigerator...Since my purchased I have had every appliance serviced by PC Richards several times. The Stove has been serviced at least 6 times since my purchase...today the LD screen in saying there is an error and this product can no longer be used. The Samsung Refrigerator has been serviced at least 4 times and in currently waiting on it 2nd ice maker...I truly believe the PC Richards is selling defective or refurbished products and passing them off as band new. Please help me with this matter.Desired Settlement: I truly want a refund of all the money I spent. These were very expensive merchandise that I purchased and don't understand how there can be these many problems in such a short time.

Business

Response:

Customer should call us at ###-###-#### and have the telephone representative schedule them to have the parts that we have received installed into their refrigerator. If that does not resolve the issue then we will give the customer credit to reselect a new refrigerator. We do not manufacture these products nor do we sell refurbished products. All our products are shipped to us new from each manufacturer. A refund is not an option.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is great that they are willing to replace the refrigerator, but my complaint is with the $4600.00 Jenn Air stove that has been serviced numerous times in the one year that I own it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Ha Ha Ha, I did have a third party service person come and he did tell PC Richards the stove should be replaced, and their response was we will rewire the entire stove. Imagine that rewire a stove that is not even a year old. I feel like I am playing games here. I get the same response as dealing with PC Richards direct, the run around. I want the appliances to be fixed or replaced. These appliances are a year old and has been nothing but a headache. Also, I paid for the extended warranty, it was not given to me and they were very expensive. If I did not purchase these warranties I would be "SCREWED". I am worried about four years from now when the warranty is no longer in effect. I have nothing but headaches, I could just imagine four years from now.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer has been issued credit of what they paid us for the range in question to exchange it for the same model or to use that credit to reselect to a different make and model. We will contact the customer with that resolution. In the meantime the customer can contact the store where they made the purchase and have them look at all the information on their invoice [redacted] where all the necessary information will be so that they can process the exchange.

Review: On [redacted] November [redacted] my* year old daughters mother went to PC Richard & son to replaced our daughters [redacted] nook that we purchased on July**, 2013 with an added 2 year warranty plan. Her mother was told that they could not replace it because the box was missing. Our * year old daughter is now out of a tablet, and we are out of $185.08. We have been good customers of PC Richard and Son and we are very disappointed with them. It is ridiculous that they refused to replaced my daughters tablet, especially that that it was the 2nd nook that we have purchased from them and we paid additionally for the warranty. Not only did they told her that they are not going to replace it the manager also said that they no longer carry the product. It is also ironic that early that day we purchased a computer from them. My daughter needs her tablet as it is a tool used for her educational needs.Desired Settlement: we are requesting a replacement or full refund of $185.08.

Business

Response:

As per the terms of our replacement warranty, the product must be returned with the original box and packing so that we can return it to the manufacturer and receive credit for it. This customer should speak with the store manager to see if he is willing to make an exception in this particular case or if we still stock the same exact model so that he can use the box and packing from the new model to do the exchange.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ The store manager refused to accept the item back and told me thatthey no longer carry the product. I also checked with [redacted] and theytold me that they do not need the box back. I am very surprised and disappointedthat a business like PC Richards & Sons refuses to live up to the standardsthat the claim to have. We have always purchased from PC Richards & Sonscustomers for years, washing machine, televisions, computers and tablets. As amatter of fact I just purchased a laptop this pass week. I work in customer service handling warranty forthe past 11 years and I am shocked to learn that PC Richards & Sons wouldnot accept an item back because the box is missing. This product is still under warranty, and Iam very disappointed as this item was used to aid my * year old daughter withher educational needs.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Despite all of my effort [redacted] have refused to honor the PC Richards and Son 2 year extended warranty on the tablet for my* year old daughter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The bottom line is that [redacted] is in fact honoring the terms of our extended warranty which states that the customer must return the product in the original box and packing in order to receive a replacement. He even e mailed this customer as well as the Revdex.com a copy of their original invoice which clearly states that.

Review: My name is [redacted] and I am writing this letter in regards to a GE refrigerator I purchased at PC Richards in 2008 model #GSH25JFXBB invoice [redacted]

I am very disappointed on the service that I have gotten from GE and PC Richards.

I purchase the refrigerator and service contract in 2008 with in less than 1 year of purchase I used my contract two times in 2009

I used it again 2 time in 2010, 2011, 2012, 2013, 2014, and 2015. as you can see, I have completely used the service contract too many times for

1. the rubber coming off

2. not getting cold

3. my veggie compartment not working

4. the ice maker not working .. 3 service calls on this

I have had over 7 or more calls on this product I asked for a new refrigerator serval times and was told that it can be fixed we will send out a service rep.

On serval calls the same rep will come out.. I explain to him what the problem is and he said only GE and tell me what they can do when it comes down to replacing.

I have called PC Richards on serval occasion about this product and they advised to call GE it's been a back and fort with both companies since the problem started

I purchased the service contract and they came out and I am still having the same issues as of today with My refrigerator .. my veggies spoiling and my ice make not dispinning the ice and my water comes out warm

the freezer over freeze all my food the Ice machine makes the ice but it taste is bad.. I have been complaining to both companies..

I did get a service contract I was told that I use my contract for five yrs with in 3 yrs. I was given a extented giving 6 months which in May of 2015 a service rep came out

and changed the ice maker again told me to buy a new filter again.

Two days after all that the ice maker still didn't work and the water is still warm. I have called the store I purchased the product they advice that I call coorparate and GE..

I explain to them that it has been a revolving door with this .. everyone is passing me on and now I am stuck with a refrigerator that doesn't work.

my food is spoiling and my meats and ice cream is freezer burnted.

All I asked for was a new refrigerator when this all started when I had my service contract .. but I was giving the wrong advise by both PC Richards and GE

I paid $$ too much for a refrigerator that doesn't work. I would like my money back or a new refrigerator.

This is a inconvenience on my finance and my life.

Required FieldDesired Settlement: I would like a refund or a replacement.. I would like for PC Richard and GE to honor their product and what they say they can do for their customers that have kept them in business for all these yrs..

Business

Response:

Tell us why here...As per [redacted] (one of our supervisiors) there are specific notes on this customers invoice that he already extended their contract which should have expired in 2014 to 2015 as a one time courtesy in order to place a service call at no cost to the customer. That contract has now also expired and there is nothing we can do to further assist this customer. If they would like to discuss the issue further they should contact [redacted] at ###-###-#### but his notes are very specific regarding this issue.

Review: I purchased 4 appliances (GE top line brands G/E Cafe and Ge Profile) from PC Richards when they were offering or advertising that they will provide rebate that matches that of the manufacturer GE sometime during the Xmas Holidays on 12/*/2014. The sale man Anthony R[redacted] and Manager Anthony G[redacted] assured me that PC Richards would match GE as per the SALE advertisement. With their great sales talk, in addition to the appliances they persuaded me to buy extra 5 years warranty protection. There were some changes in model # when they had better sales promo in March 2015 but was assured by both men that my rebates is the same $500 from GE and $500 from PC Richards. Rebates claim form were filed on time

(I bought also wine cooler and iMac in addition because I thought they were honest people.) The GE cafe dishwasher has not functioning properly, I called service 4 times, and the service guys are from GE. I was told by the service guy that GE give 1 year warranty, but I already paid 5 years warranty to PC Richards.)

I received deliveries months after (3-**-2015) as agreed because I was having complete kitchen renovations. After deliveries, I followed up with GE my rebates, after few weeks, I received my $500 rebates. When I followed up with PC Richards they said, I am not entitled to any. I called my Salesman Anthony R[redacted] immediately, and he told me they have to give it to me because PC Richards had no reason not to. He promised me to follow up my rebates. Many times I called Anthony almost every week. When he was not around, I spoke with different managers, and was told to refer to Anthony. I spoke with Managers Robin and Robert, on different dates. Both told me they would l refer to the general manager. On 8/**/2015 I spoke to Robert and told him, I will post my complaint on the Internet, and PC Richard better honored their promise because $500 is not worth the bad publicity. Still was ignored. I called Anthony salesman and said the manager named Martin was taking care of it and was trying to override the promotion or will get in touch with GE. I called again after two weeks, Anthony referred me to Martin the manager, and Martin asked if I am willing for $200 or $250. I said no, and he said he would talk to upper managent on his meeting next week. Week after, Martin said he is about to go to the meeting, he asked again if I accept $200/or $300, lesser than $500 I said no. He said he would let me know. It has been 3 weeks; I did not get a response from them. The last time I spoke with the salesman, in Sept 2015, that besides my rebates I want to cancel my 5 years warranty since GE is servicing it not PC Richards for the first year and I therefore can claim the 5 years protection that I paid for. He continued to persuade me not to but I don’t trust them, and wouldn’t want to deal with them ever again.Desired Settlement: I want my rebates of $500 and complete refund of my warranty of 5 years of $ 539.99. I can no longer trust the company to have the extended warranty and deal with them ever again

Business

Response:

Tell us why here...This customer should contact the District Manager of that store at [redacted] and he will be able to assist them with the rebate issues and with the full refund of their extended warranties. They should give him their invoice number [redacted] so that he can investigate this matter to see what happened and why they are not receiving their $500.00 rebate.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Nothing has been done. I sent an email-to [redacted] by clicking as per instruction above, not sure if you BB (you) are Cc'd. today at 11:55AM. Copy of email cut and pasted belDear [redacted], As per advise from the The Revdex.com, I am emailingyou with regards to my claim of $500 rebates for the GE appliances I bought anda full refund of the extended warranties of $539.99 as per invoices [redacted] I file a complaint to the Revdex.com because I haveexhausted my patience with your people. My complaints are that yourcompany does not honor what you advertised and what your people told me withregards to the $500 rebates that matched the manufacturers and also refund infull of the extended warranties amounting to $539.99. If both yourSalesman Anthony R[redacted] and manager Anthony G[redacted] (who both gave me theirbusiness cards at the day they assured that I am getting the rebates) just to induced me to get the 5 years extended warranty, then they havemisrepresented your rebates promotion. I relied on their words to make mydecision to purchase both the appliances and the warranty. Reliance ofwhat your sales people told me in your store is admissible in the court of law. I did my very best to follow this up as documented on mycorrespondence to the Revdex.com. The time I put in just tofollow up the money that belongs to me and the aggravations I have had, isworth more if have to bring you to court plus your bad publicity. This isnot about the money, but the principle that every reliable company mustadhere to. Your tactics to manipulate people and induced them tobuy your products must be stopped immediately. This is your last chance to give me back my money. Iaddition, I want you to train your employees and your company to stop falseadvertisement. I know for a fact that they work on commission andnot salaried so probably they do what they do. I also asked BB to publishmy BB complaint so that it will alert people to be very careful in dealing withcompany like yours. Thankyou.Dear [redacted], As per advise from the The Revdex.com, I am emailingyou with regards to my claim of $500 rebates for the GE appliances I bought anda full refund of the extended warranties of $539.99 as per invoices [redacted]thru 6. I file a complaint to the Revdex.com because I haveexhausted my patience with your people. My complaints are that yourcompany does not honor what you advertised and what your people told me withregards to the $500 rebates that matched the manufacturers and also refund infull of the extended warranties amounting to $539.99. If both yourSalesman Anthony R[redacted] and manager Anthony G[redacted] (who both gave me theirbusiness cards at the day they assured that I am getting the rebates) just to induced me to get the 5 years extended warranty, then they havemisrepresented your rebates promotion. I relied on their words to make mydecision to purchase both the appliances and the warranty. Reliance ofwhat your sales people told me in your store is admissible in the court of law. I did my very best to follow this up as documented on mycorrespondence to the Revdex.com. The time I put in just tofollow up the money that belongs to me and the aggravations I have had, isworth more if have to bring you to court plus your bad publicity. This isnot about the money, but the principle that every reliable company mustadhere to. Your tactics to manipulate people and induced them tobuy your products must be stopped immediately. This is your last chance to give me back my money. Iaddition, I want you to train your employees and your company to stop falseadvertisement. I know for a fact that they work on commission andnot salaried so probably they do what they do. I also asked BB to publishmy BB complaint so that it will alert people to be very careful in dealing withcompany like yours. Thankyou.

Sincerely,

Business

Response:

Tell us why here...I do not understand the rejection. The diswahser in question can be exchanged for the exact same make and model as an even exchange with no money out of pocket to the customer. There is nothing about any refund The diswahser is under the manufacturers warranty and we still have the same model in stock in order to do that exchange. All the customer has to do is contact the store and they will complete the necessary paperwork to get that exchane done.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Your response below said something to return and get a refund. You are supposed to replaced -deliver a new one and pick up the old and install the new.

Tell us why here...$500.00 was already refunded back to this customers PC Richard credit card on 10/**/15 and now we are waiting for the customer to contact the store or Mike E[redacted] with a date to pick up the G.E.dishwasher so we can refund them the $819.69 that they paid for that unit. We cannot refund that until we pick that unit up and it is returned to our warehouse. Customer should contact Mike E[redacted] at [redacted] to get this done.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Since my purchase of a Frigidaire Refrigerator Model [redacted] this past summer, I have had nothing but issues with this product. I paid approximately $700 for this product and have had to throw out many foods in freezer and refrigerator costing me $300 in food. P.C. Richards & Son has sent a repair person at least $ times already, replaced the handle once and it broke again, have replaced a part and still having same issue. I requested that they give me a different refrigerator and I would pay the difference or give me back my money as they claim the customer satisfaction guaranteed. This has been to no avail. They sent a repair guy again and he says he will bring more parts and two new door handles. I simply want a replacement of my choosing at this point. I am very dissatisfied and disappointed in PC Richards & Son.Desired Settlement: I would prefer a replacement of my choice or a total refund.

Business

Response:

Tell us why here...Customer can contact the store manager at the store where their purchase was made as we have now issued them full credit of what they paid for the refrigerator and the service contract so that they can go to the store and use that credit towards the reselection of a different make and model. If the model that they choose is more that the credit that they have been issued then they will have to pay the difference in cost.

I purchased a slide in range and refrigerator, along with installation and removal. The delivery and install process has been a nightmare. One 'team' did not have a needed part, another arrived without the right tools. The salesman who was supposed to call me when the part arrive 'got sick' and so no one called. And when the delivery finally was made, the delivery persons decided the existing refrigerator was too big and so they refused to take it.

I am now waiting for the 'special' team to remove the old refrigerator, which is in the middle of my family room, but the sales manager at the [redacted] store has no idea when they will be here. When I complained, he could only say that is "too bad." Nice !

Review: have no response on what they are doing with that. I also have complained about problems with the dishwasher and how it is cleaning. Again I am told to change the soap or to purchase a cleaning agent... not to repair the unit.I recently contacted the customer service line to have my stove

repaired. I have a 10 year warranty on the item and it 5 1/2 into the

warranty. I was finally able to get a [redacted] out to the house

to service the stove on December ** roughly 2-3 weeks after I called and

explained the situation to customer service. I explained that the

stove and warming draw had turned on by themselves. I explained that

this had happened more than once and that no one had touched it. The

[redacted] looked at the inside of the unit took a few screws out

and did not notice anything that he deemed to be a problem. He stated

that he would need to contact Kitchenaid(the manufacturer) and he would

be back in touch with me. On Monday, December [redacted], he called me and

explained that he spoke to the Engineering department at KitchenAid and

that they had nothing on record of this happening. He told me that I

needed to get in touch with the manufacturer and handle it with them. I

was able to contact the company today and I spoke with the

[redacted] who stated that the warranty is with PC Richard not with

Kitchen Aid. She went on to tell me that although this has not been

recorded, it does not mean it couldn't happen. She also stated that

because PC Richard was unable to diagnose the problem/fix the

problem/order parts , they should rectify it by replacing the unit. I

asked her what I should do and she recommended contacting the company

again and explaining what she stated. I am really fed up with this

company as I purchased warranties on all of my appliances and everytime

someone comes out they are unable to fix the problem. This happened

with some of the other appliances and I am always told that there is

something I am doing wrong or something along the lines of it is the way

it is. I have an issue with my dishwasher basket as well where a part

has rusted off and IDesired Settlement: I would like PC Richard to give me a credit for what the unit was purchased for and to purchase a replacement (new unit) from them. I would also like the remaining 4 1/2 years of service that is remaining on this unit to be added to the next unit or give me a credit for that time towards the purchase of a new 10 year contract. I feel that after spending close to $15000 over the past few years on appliances and purchasing their warranties to cover these types of issues, they should honor them. I have wasted my time having the rep come out and did not fix anything in terms of the stove. I also feel that telling me to call the manufacturer was not what I was supposed to do.. again wasting my time. I want a unit that I do not need to turn off the circuit breaker when it is not in use as if I leave it on I don't know if f the unit will malfunction and cause a fire in my house. I would like this taken care of as soon as possible.

Business

Response:

Customer has been issued credit on invoice [redacted] of what he paid for this range in 2008 to reselect a new range. As per the terms of our contract, the remainder of their contract is satisfied by this exchange. We will pick up the old range at the time that we deliver the new range that the customer selects. We will uninstall the old range and reinstall the new range at no cost to the customer but if the new range that the customer chooses is more expensive than the credit that we have issued, he will be responsible to pay the difference in cost. Customer can go to any PC Richard store to use the credit that has been issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: P.C. & Richard & Son Invoice Service No. 65-0315747-001-001-001

01/**/2014 7:00AM: This morning our Frigidaire refrigerator stopped working. Our warranty is still good so I called PC Richard & Son's customer service to report the issue and give them our serial number and the digital codes that showed the malfunction on the digital display. They said they would have the part in 3-5 business days.

01/**/2014: They called to say they received the part today but tried to schedule service for 8 or 9 days later on1/**or 1/**. After insisting they come sooner they sent someone 6 days later on Monday 1/20.

01/**/2014: When the service man arrived I confirmed the digital codes that were displayed showing the malfunction and before starting the job he told me he knew immediately he didn’t have the right parts. He didn’t understand why they didn’t order the right parts for this job to begin with. He stayed and checked the refrigerator anyway and said they need to order the right parts and there was nothing he could do. My husband called and spoke to the service department that same afternoon and requested they handle this more professionally ASAP.

01/**/2014 @ 3:10pm: I received a call from the service department confirming they would have the correct parts by Friday 1/**and they would send a repairman out that same day.

01/**/2014 @ 1:50 PM: I called and spoke to a female representative and asked when the repairman would be coming with the parts that they were receiving today. She said she would call me right back after talking to her [redacted].

I didn’t hear back from her so I called again at 4:17PM and asked to speak to a [redacted] and after going over the full situation with him, and telling him how costly it has been to throw food away and what it’s like not to have food available for our babies; he told me he would see what he could do to exchange our refrigerator and he'd call me back.

At 6:38pm a woman named **called from the PC Richard & Son service department on behalf of her [redacted] that I spoke to; she was happy to inform me on his behalf that he said if the refrigerator isn't fixed by Tuesday 1/**he would issue me a credit which I could use towards a new refrigerator of my choice".

01/**/2014 @ 1:55PM: A male rep called to tell me they have they received the part today and they would send someone out on Thursday or Friday 1/**or 1/**. I immediately told him that was unacceptable and informed him of what the [redacted] had relayed to me and he said he would talk to his [redacted] and call me back.

The same male rep called me back at 4:50PM and said they could now send a service repairman on Wednesday 1/**and they would give me a $50 coupon to use in their store. I told him that was unacceptable and insulting and told him to tell his [redacted] to keep his word! Even more maddening is that this rep told me earlier they received the part, when in fact it wasn’t coming until maybe Wednesday, Thursday or Friday according to our conversations today.

FROM THE PC RICHARD & SON WEBSITE:

"P.C. Richard & Son has built a reputation of Honesty, Integrity and Reliability"

" technicians will come to your home with fully-stocked service vans to quickly diagnose and repair your appliance"

"Should your appliance require specific parts not inventoried, these parts will be ordered and expedited"

"Does P.C. Richard & Son offer in-home service?

Yes, a factory-authorized service technician will come to your home for repairs on all home appliances and TVs 37" & larger. Most appliance service calls can be made in your home the very next day, 6 days a week. Loss of refrigeration calls receive top priority."

P.C. RICHARD & SON HAS FAILED COMPLETELY ON THEIR WARRANTY SERVICE! If they come on Wednesday 1/**, that’s 20 days with no fridge which has been expensive to try to keep our kids fed, not to mention the full fridge and freezer contents that we lost when the fridge died. Living out of coolers and ice is impossible for this amount of time.Desired Settlement: P.C. RIchard & Son to keep their word and exchange this broken refrigerator ASAP for credit to be used towards a new refrigerator of my choice.

Business

Response:

We can appreciate the customers frustration but it is impossible to have every part needed to do repairs in stock or loaded on our trucks. Customer has had this refrigerator since 2009 and this is the first service call that they have ever had on it. Customer is scheduled with parts needed to complete the repair on Wednesday, 1/**/14 and if these parts are installed and that does not resolve the issue, we will then issue the customer a store credit to reselect.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We are

clearly aware they do not stock the parts, they clarified that when I called on

Jan 10th when they assured me it wouldn't take more than 3-5 business days to

get the part(s) and that they would schedule an appointment to have a repairman

come asap when the part(s) arrived.

They

called on January **to inform me they had the part(s) but they tried to schedule the

appointment for the repairman to come out the following week on the **or **, *or **days later!?

When they

finally came on January [redacted]it turned out they ordered the wrong part(s). They then reordered the right part(s) and assured me they would have them by Friday

the **and someone would come out that same day.

AGAIN

THEY FAILED AND MISINFORMED ME.

Yesterday,

January **, the first thing the rep told me when he called at 1:55pm is that

they received the part and they can schedule to come at the end of the week on

thursday or Friday, **or **days later, which puts us at 21 days without a

refrigerator. I insisted they come immediately since they now had the part

and the rep said he had to talk to his manager.

On Friday the **, the manager convinced me to wait over the weekend by informing me that if the refrigerator is not fixed by today, January **, that he will credit me and I could choose a new refrigerator of my choice. He then changed his mind yesterday (1/**) and told the rep to inform me that now if the refrigerator isn't working on Wednesday January **after they service the refrigerator that he would honor what he said if it's not working. So now he's changed his mind from today to tomorrow.

P.C. Richard & Son should

have this refrigerator removed today because they obviously do not have the part(s) from what I gather. The manager should honor his word.

I have

had to reschedule my business and make myself available on all these occasions;

I have had to reschedule my employees to accommodate my schedule so they could

run errands to buy ice for coolers on my balcony and food for our babies

everyday for 19 days now taking them away from their job responsibilities.

P.C. Richard and son offered me a $50 coupon to buy something in their

store for my troubles which is unbelievably insulting. I have lost a great deal more as a result of

not having a refrigerator for this long.

By they way, the same thing happened with a washer/dryer I purchased from them in October of 2011; The first time I placed a service call in 2012 they ordered the part(s) and when the repairman showed up he informed me immediately they did not order the right part. Hmmmmm.......

I am not willing to do this song and dance at my expense any longer!

Sincerely,

Business

Response:

We do realize that this service call has not gone as smoothly as we would have liked it to go and we apologize for that. As stated before, the customer is scheduled with parts for 1/**/14 and if that does not resolve the issue we will offer a store credit of what they paid us in 2009 to reselect a new refrigerator.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am very disappointed with the salesperson, [redacted]. On Wednesday, July **, 2014, I went to look for a air conditioner. At first, I saw a floor model that was right on my budget, $150, but it's BTU was only 5,000. I wanted one that would be cold enough for a spacious room of my niece. [redacted] knew my needs. So, he offered another air conditioner and was willing to give it to me for $160. It's BTU WAS 6,000, and I was happy. Before I bought the item, I specifically asked him if I could return the product if my niece isn't happy, if something comes up, etc. He said it was ok. He said I could return it, money back, within 30 days I specifically told him I was going to try the A/C in my niece 's room. He said, "No problem, as long as you return it within 30 days." I trusted him, because the Saturday before, I spoke to him at the store, shopped around, and he promised to take care of me when I decided on something. He offered to open a credit line for me. I did and we charged the A/C on the new approved credit card. Unfortunately, the A/C had to be returned, because my niece's landlord didn't want the A/C in her room when he realized what we were installing. I put everything back in the carton, not even a box, that covered the A/C with a nylon/plastic rope to keep it intact. I returned the item on Friday, July **,2014. The Supervisor, who handled the return first, didnt 't want the A/C back at all?! He said it was a "seasonal" item?! I argued with him and reminded him about what he told me when he was trying to make the sale!! I couldn't 't believe that he didn't want the item back at all?! After a long time of arguments and my insistence, he called for [redacted]. I told [redacted] that he NEVER said anything to me that his Supervisor said!! [redacted] said he couldn't do anything and the best he could do was a store credit?! No!! Not after I spoke to him lengthily about the sale. I made sure about what I had to know before I bought the air conditioner. And I want my money back!! I don't want a store credit!! I don't ever want to do business with them again. This was very unfair!! I asked [redacted] to have someone get the A/C out of my trunk and I left the store crying, shaking. I could not believe it?! A few days after, My sister to speak to a [redacted], who said he couldn't help us, because he wasn't there at the time of the sale!! She asked him to have someone contact us, so that we could talk it over. My sister said he sounded uncooperative, but she gave him the benefit of the doubt. It's been more than a week now and I have not received a call. Please help me get my money back. Thank you.Desired Settlement: I closed the newly opened PC Richard credit card, but the charge for A/C is still there. I want a credit for the A/C on the card. Thank you.

Business

Response:

I have refunded the money back to the credit card used at the time of the sale and will put a copy of the refund in the mail to this customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

P.S. I will have to receive proof in the mail that the refund was done.

Review: I purchased a General Electric washer and dryer on 7/*/14. These items were delivered on Saturday July [redacted] and was installed on Sunday July [redacted] by PC Richard. When the technicians finished installing both machines, they turned them on and said that they needed to run without any clothes in them for one cycle and then we could us them after that. However, upon hearing some loud strange noises which sounded like something was banging inside, coming from the washing machine we questioned the technician why the washing machine was making these noises and he stated "the machine is fine, it is just making these noises because there are no clothes in it". We thought this was very strange because our parents have the same machine and although they do not run it without clothes in it, we have never heard such noises. After the technicians left we proceeded to wash two loads of clothes, but decided to stop because the noise was just too unbearable. We called PC Richard and told them about the noise and they set up an exchange for the machine for the following Tuesday, this was Sunday evening. We did not go back into our basement again until the morning of Tuesday July [redacted], when the technician arrived from PC Richard requesting that he take a look at our machine first before he made the exchange. Upon entering our basement with the technician we noticed that the entire basement was flooded, the technician immediately went to the machine and knew what the problem was. He stated that "the previous technician did not install the washing machine properly which led to the flood in our basement. According to the technician, the previous technician did not remove the packing rod from the washing machine and did not attach the hose to the machine and the drain pipe. We requested that the washer still be exchanged since the entire basement including the washing machine and dryer were sitting in huge puddles of water. We then called PC Richard and requested that the dryer be replaced and that someone come out and assess the damage in our basement caused by the flood. I was told that someone would contact me from damage claim, this was Tuesday July [redacted]. Since this day I have called PC Richard and spoken to several people who have told me that someone would reach out to me. I have spoken to [redacted] at ext. [redacted], who also told me that someone from damage claim would contact me asking for pictures of the damage and an estimate of the damage as well. I have reached out to her on several occasions, even leaving messages but to no avail. I finally received a call from [redacted] from damage claims, and he set up an appointment for Tuesday August [redacted] from 7am-9am to come to my residence to view the pictures from the damage and the estimate, however he never showed up nor did he call. When I called the number that [redacted] gave me to reach him with on August [redacted], he told me that he was in Florida and would call me when he returned. When I did not hear from him, I proceeded to call him during the week of August [redacted] and he hung up on me and then refused to answer my second and third call by sending me to voicemail. I left a message at this number and I have never received a call. This is now September [redacted], two full months after I purchased the washer and dryer and I still have not gotten a resolution about the damage that the technician from PC Richard caused.Desired Settlement: I want to be reimbursed for the damage to my property. I have pictures of the damage to my basement and they can be made available upon request.

Business

Response:

Customer should contact the head of our installation department [redacted] at [redacted] or call him at ###-###-#### and [redacted] will be able to assit them in resolving the damage claim issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I contacted PC Richard at the number that I was given and I left a message but I have not been contacted as yet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer should call tha number again and ask to speak with a supervisor.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dec. **, 2012 I purchase a Samsung Refrigerator model # RF217ACRS. I had to call PC Richard 5x time to come to my home including today March **, 2016 because the refrigerator is leaking water in side of the veggie draw. The first 4x time that PC Richard came out they change the back panel in side of the refrigerator the claim was that it was not defrosting correctly and the water was freezing causing the water to back up and come in side of the veggie draw. The fix was obvious only temporary because its started leaking again and again. Today being the fifth time the service person had spoke with a technician who wanted him to again replace the panel, the service person tried to explain to him that this was a on going issues but the technician still wanted him to change it and I said no. when I called about this problem and given the last time that they came out which was just last August I was told that it could be replace given that I had call for the same exact problem and they could pull it and see that it is recurring. It seem to me that they want to continue to give me a temporary fix and run the time frame of my warranty out. Its wrong because 5x time come on how many more time is needed before you see that you need to replace the refrigerator and what I want now is a new refrigerator. I spend a good amount of money and beside this issues everything else is fine but the cleaning of this water every day is unacceptable.Desired Settlement: A replacement of the same style, type stainless steel but maybe not make by Samsung.

Thanking you in advance for your cooperation.

Sin:

[redacted]ns

Business

Response:

Tell us why here...This customer should call us att ###-###-#### and have the telephone representative get a supervisor to speak with her. Have them refer to invoice [redacted] and based on what we have already spent in repairs the supervisor may authorize an exchange. They will check with the last tech that was there to see if he received a case number from tech line as well. If an exchange is authorized, the remainder of the customers extended warranty will be satisfied by that exchange.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted]. I agree to call PCRichard with the hope that a exchange is what we both agree upon which would satisfy my complaint given the multiple time they had been to my home.

[redacted] 3/** / 2016