P.C. Richard & Son Inc.

Review: I bought this refrigerator about a year now and ever since we are having problems with it. They keep sending service tech several times and every time they show up it a different problem. With they order the wrong part or the parts came damage. Now the refrigerator is leaking and it's damaging my floor and yet they don't want to replace it. They deny my claim and now I don't know what to do. I have a list of service emails from PC Richard regarding this issue.

Business

Response:

Customer is under the manufacturers warranty until 7/**/14 and should contact [redacted] directly to see if they can get a return authorization from [redacted] or have [redacted] send our their own techs out to resolve the issue prior to the manufacturers warranty expiring. The notes from our tech on the last service call states that the customer is getting a replacement from the store where they made the purchase, which I doubt because they would need a return authorization from [redacted] in order to do that.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never told the tech I was getting a replacement or else I would be complaining against PC Richard. Why I have to deal with [redacted] if I bought the refrigerator from PC Richard. Isn't it their job to take care of their customer. Why they didn't told me the day when I made the purchase that if anything wrong with my refrigerator to call [redacted] and the first service call I made to them they never told me any of this. They keep coming to service it. Why now they want me to deal with [redacted]. Doesn't make any sense.

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Sincerely,

Business

Response:

The only reason we are asking the customer to contact [redacted] is in order to get a second opinion on what the problem is and what they [redacted]) plan on doing about it because this customer is under the manufactuers warranty and we did not manufacture the product in question. If they want us to continue to service it we can do that and they should call us at ###-###-#### and have a telephone representative set up another service call. The only way we can replace this refrigerator is if our tech deems it unrepairable or if we or the customer receive a return authorization from [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Why did PC Richard waitied until 8 service calls to decided to bring in [redacted]. Why they didn't do this from the beginning. They waited until my warranty going to expired to tell me this. This is not how services works. I guess they were charging [redacted] for the repairs while their tech couldn't fix my problem now they are telling me to call [redacted]. I will never buy another product from PC Richard. Want everyone to know what kind of service team they have. From August of last year to now it took PC Richard to tell me that I need a [redacted] to resolve my issue with my appliance.

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Sincerely,

Review: Have been going back and forth since about November with P C Richard and Dependable Appliance (the company that services P C Richard's products). I purchased a Refrigerator from them in 2011 which was serviced a few times and ultimately had to be exchanged for another fridge. The new fridge was purchased September 2012 (with warranty). Since about August or September 2013, I have been having the same issue as with the old fridge: The ice maker stopped working. Ever since I have been calling P C Richard and Dependable Appliance to resolve the matter. A technician came to the house a few times, a part was changed, and still the matter is not resolved and every time I call they keep scheduling for next week and next week, and next week.

Needles is to say how frustrated I am! Not only I am willing to just have the fridge picked up or dropped off, but at this point I want nothing else to do with P C Richard and Son, for that matter.Desired Settlement: At this point I just want for them to pick up the refrigerator and refund my money.

Business

Response:

A refund is not an option, but I do see that the customer has a service appointment with Dependable set for 1/**/14. If the issue is not resolved at that time we will give the customer full store credit of what they paid us for that refrigerator in 2012 to reselect a new refrigerator.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here

We have been more than patient in waiting for them to resolve the issue. As I mentioned on my complaint, this refrigerator is a replacement to one previously purchased which happened to have the same problem. I do not want to get another refrigerator from them. If the matter is not resolved and all they can issue is store credit, they could credit my account back.

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Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Obviously the communication between everyone there is not good at all. Why did it take a whole week to find out the technician came to the house. And for your information WE DIDNT HAVE THE ICEMAKER TURNED OFF. We didn't even know there was a switch on and off button for the ice maker and if that's the case, how come your technician didn't catch up on that from the begining??? I'm beyond disappointed and frustrated with not only the lack of customer service Dependable and P C Richard have, but also on how dare you try to clean your hands by putting the blame on us. Not only I will never do business you them again, but I will make sure to put the word out there of how inefficient, unreliable and undependable they are.

I thank the Revdex.com because had it not been for you, I'm sure I would still be making phone calls and scheduling service calls for many weeks to come.

Thanks Revdex.com for your assistance in this matter. As far as I'm concern, you may close my file and complaint. I want nothing else to do with Dependable and P C Richard.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are not trying to clean our hands of anything. We can only go by the reports that we get from Dependable service and that is why I suggested that the customer call us at ###-###-#### and have a telephone representative set up a call with one of our own techs so that we can determine what the problem is with the icemaker and make a decision as to whether or not offer an exchange on this refrigerator. Closing their complaint is not going to resolve their ice maker issue but if that is what they choose to do, that is their decision to make.

Review: I purchased a new Samsung dryer from PC Richard on 9-**-12 with a 5 year extended warranty. The dryer has needed repair 4 times in the last 3 years. Each time it requires 7 days to get a technician to look at it and this creates a huge inconvenience for the family. The most recent technician acknowledged that previous work was not done correctly. It seems that the previous repairs have been done just to temporaryily get it running hopeing that the warranty would expire before more repairs were needed.Desired Settlement: This unit is obviously a "lemon" that will never work correctly. I would like this unit replaced.

Business

Response:

Tell us why here...Parts needed have arrived from Samsung to complete this repair. The customer should call us at ###-###-#### and have the telephone representative set up a date to have them installed. Then, if this does not resolve the issue with the dryer we will give the customer credit to exchange that dryer.

Review: We purchased all of our appliances in march at the pc Richard in [redacted], ny. from the day after the appliances were installed we have been having issues with our fridge. the day after it was installed the entire fridge flooded due to a problem with the line in the ice maker. since then we have had the same problem with the ice maker on and off as well as the freezer temp raising anywhere between 27 and 32 degrees when it is supposed to remain at 0. in addition the fridge is making an extremely loud noise that has gotten progressively worse and is to the point where we cannot stand in the kitchen and have a conversation because we cannot hear each other. this is keeping myself, my husband and my children up at night depending on how loud the noise is (it gets loud then low, loud then low etc) we have had a tech at our house 3 times claiming that it is fixed only to have it happen again within a few days of them leaving. at this time the noise has been ongoing since wed 07/**/15 and we have had no ice since 07/**/15. I have spoken with several service reps, supervisors and managers in both the store we purchased the appliances and the main office of service in [redacted]. We have also contacted Frigidaire directly and were told that they will look into it but pc Richards never reported anything to them other than the first service call. at this point they claim that they are waiting for a part to come in (the main board to the entire fridge) and it will not be in for 5-7 business days. so they are expecting us to live with this noise for at least that length of time or even longer if that does not rectify it. my husband and I have to keep taking time off of work whenever the tech comes and we cannot keep doing that. they explained to us that there is certain "protocol" that needs to be followed for the warranty before they can discuss giving us a new fridge but at some point it has to be a customer service issue to have a customer that just spent close to $8000 in your store suffering like this. a fridge is a necessity, it is not something that I can just unplug so I don't hear the noise until they can fix it. I have a 1 year old and a 7 year old at home. please please help usDesired Settlement: I believe at this point we are owed a brand new fridge which is what we paid for -

Business

Response:

Tell us why here...A return authorization has been placed on this customers invoice so that they can contact the store manager at the store where their purchase was made and he will process an exchange so that this customer can receive a new refrigerator.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would be happy to accept the new fridge however please let me know what the process involves, how long I have to wait for the defective fridge to be taken and the new fridge be delivered and installed. Is there any costs that I will incur. obviously there is food in both the fridge and freezer so the swap would have to be at the same time so that all of my food doesn't spoil. what happens with the manufacturers warranty? does it start from the date the new fridge is delivered? what happens with the extended warranty that we purchased? does it transfer over to the new fridge? and would I get something on paper with the new serial# etc in case there issues in the future?thank you

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Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT So as per your response I contacted pc richards and they did swap out the fridge (which is greatly appreciated ). They came on Friday around 3pm. They delivered and installed it and said that it would start to make ice within 24 hours give or take alittle. It's now Sunday and there is still no sign of ice. I called the store and now I have to have yet ANOTHER tech come to my house. More time off of work for either myself or my husband. At this point I feel like someone is playing a sick joke on us.

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Sincerely,

Business

Response:

Tell us why here...Let's see what the tech finds when he runs that service call. If this refrigerator has a problem that is not easy to refctify, then we will have to exchange that one as well. We do not manufacture them but we will stand behind the product.

Review: To whom it may concern,I would like to pose a complaint about a television, Samsung, curved 64" TV 4K model UN65H8000, which had cost $2698.91 before tax. The purchase was made on JULY 2014, due to an exciting promotion of no interest for 24 months. The purchase was made even though our new residence was not finished and not ready for move in. The TV was delivered August 2014, but was taken out of the box, nor powered, till November 2014, at which point we discovered a 3" wide black line, in addition to a red line on the left side of the TV that ran from top to bottom of the screen.We have sought assistance in regards to this issue from multiple sources. Both [redacted] Technician and Customer service diagnosed the defect and insisted that it was a physical damage and out of the warranty. To reiterate, the Television was not transferred or removed from its box since delivery. Even though [redacted] has offered to repair the screen for an extra cost of $1160, it is still not a reasonable solution since we already paid a large amount for the TV. It is possible the source of the defect could have happened during shipping and handling from the Manufacturer to the store and then to our location. However, PC Richards and Son refuses to take the responsibility for the poor delivery of product. We were enticed forcefully by the sales person to buy an additional service protection plan for $299.99, which he insisted would cover this common type of defect of a "black/red line". So in addition to buying a number of appliances from the store for more than $12000.00, and a service protection plan, the store refuses to help in any way and respect our business with them.This type of negotiation has been going on for months with customer service department, in person and over the phone with no hope.I would very much appreciate it if you can offer a solution to this problem. The best way we can settle this issue is a full refund or a new device. Thanks very much,[redacted]Desired Settlement: A replacement of the current Television with a new one especially that I am still making payments without going through my credit card company and disputing the price of the TV. it would be great for their business to value great customers and maintain the relationship by honoring our requests.Thanks and Best Regards, [redacted]

Business

Response:

Tell us why here...There is nothing we can do to assist this customer. On 11/**/14 a tech was sent to their home and photos were take which show that the LCD panel was broken. This is considered physical damage and is not covered under any warranty. We have no idea what could have happened while the TV was in the customers home from Julu y 2014 until the damage was discovered in November 2014. The TV in question is under the manufacturers warranty from JUly 2014 to July 2015 but if they have already determined that the TV has physical damage they also will deny any liability.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your concern, I know the store's answer from before, for me I can't see any broken part or anything noticeable its just comes from inside the screen and if they said it's physically damage and it's not from me who's responsibility then, It could be from the factory, store or delivery.im trusting your fair judgment and it's not fair for me to carry other party's fault and pay almost $3000.00 for broken TV , please I need to solve this problem

THANK YOU AGAIN [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I actually sent to [redacted]Asking him for a copy of the pictures but I didn't get any response back. I'm still waiting and I'll resend the email again. Thank you for your cooperation [redacted]

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Sincerely,

Business

Response:

Tell us why here...Thank you. The e mail address to get those pictures is [redacted]

Review: On 5/** I scheduled repair for washer on 5/**. The repairman had to order part and customer service person told me last week that could expect to have repair last week with receipt of part. Now I am awaiting repair because there is additional part. I was not told originally.Desired Settlement: Repair of machine this week

Business

Response:

Tell us why here...Two parts had to be ordered and one of those parts has arrived. As long as we receive the second part needed from Haier this week then there is no problem going out this week to complete the repair. There would be no sense going out without that part since no repair would be able to be made without it. This customer is under the manufacturers warranty and therefore we are doing what we can on their behalf to expedite the parts needed from the manufacturer.

Review: [redacted] Gallery dishwasher not working properly since I purchased it. The soap does not dissolve all the time & the dishes do not come clean. I have done all the troubleshooting answers that it says in the service manual including changing the dish detergent to tablets. The water in my house is very hot for cleaning, as one the service man said it was not hot enough and probably is the problem. I had a [redacted] dishwasher for over 20 years in my old house and never had a problem. Yet, I've have only had this dishwasher for less than a year and have had nothing but problems. The P.C. Richards serviceman came 4 times to the house and tells me that [redacted] makes very poor quality appliances but there's nothing he can do about it because it seems to work for him every time he comes. Also, I've called [redacted] @ ###-###-#### over fives times and had their serviceman at my house to look at it 3 times. They tell me that I have to deal with P.C. Richards and then I call P.C. Richards and they tell me I have to call [redacted].....its so frustrating feeling like I'm getting the run around and no one can give me a straight answer!!! Can you please help?!?I was also told they can not replace the dishwasher because it is "working." Yes, it does work "sometimes" but at least 2-3 nights out of the week when I use it, it doesn't. Please let me know what my rights are. Thank you.Desired Settlement: Plain and simple, I would like a new dishwasher that works, preferably not a [redacted]. Have no problem adding more money on top of what I've already spent on this one, just do not want to be stuck into buying a new dishwasher altogether. Have asked the customer service representatives I've spoken with at both companies that I'd be willing to do this but neither will allow me to do so.

Business

Response:

Tell us why here...Customer purchased the dishwasher in question in March 2014. Their manufacturers one year warranty expired in March 2015 and they do not have an extended warranty with PC Richard. All service companies that have gone out to service this dishwasher have not found any problem as it is working in accordance with the manufacturers specifications. An exchange is not an option at this time as we doubt that [redacted] would offer a return authorization on a dishwasher that has service reports that state that no problem has been found with it.

Review: They delivered an AC to my home in early July. I needed the unit so I did not even push the fact that the same unit is 85 dollars less down the street, I have bought from them before and was satisfied. The deliveryman/so called installer drop the unit on his truck taking it out of the box before I could see the brackets the company that made the unit supplied. Instead he insisted I pay 50 in cash or a check payable to him NOT PC Richards which I found highly unprofessional or something worse. He took the unit up my hard wood floors and damaged the wood while using a refrigerator dolly on my wood floor. He installed the brackets but never even secured them. The unit was damaged so badly when it arrived that during the next few days in 90plus heat it made so much noise my neighbor asked me to turn it off as they could not sleep. I called the store several times, the sales guy was trying to be helpful but he was obviously new. I was told someone would call me. A few weeks later and STILL NO CALLS I called again. Was told someone would call. a week later someone called and set up a time for someone to come out to assess the damage. I wait the week for that to happen and the man that came out did not appear to be anything but on the drivers side. ^ days later he called me I was not able to answer the phone but I returned the call to him within an hour of his call. It has been 5 more days and still no call back. My hardwood floor was scratched my steps were gouged out and scratched. I was over charged and sold by the driver $50 dollars worth of brackets that were not needed. This in addition to $199 dollars I paid for a Complete installation.Desired Settlement: I over paid for the so called installation and my floors and steps need repair. I have contacted the guy who did the wood finishing and he discovered scratches I never did I feel I was cheated and overcharged, not to mention this same unit was for sale I found out later for 85 dollars less.

Business

Response:

The air conditioner in question was exchanged on 8/*/13 and a damage claim was also filed that date with our customer releations department. I suggest that the customer call us at ###-###-#### to follow up on the status of that damage claim. A telephone representative will be able to assist them with that.

Review: this refrigerator is junk, i've lost two freezers of food. the ice maker has been broken off and on since I bought it. still broken now.. last time it took almost a month to fix the ice maker, I have a ten year warranty. last time the ice maker was fixed I was told if it or any other problems arise they will credit me my money towards a new one that was in October. well it happened again the ice maker, have not been able to use it since three days before the super bowl. I had an appointment for [redacted]. my wife had a medical problem and had to go to the hospital for test that day, so I changed it to today[redacted], I told them I needed a morning app. they said no problem. I missed work this morning and waited, I got a call from the tech he would be at my house between noon and three what part of that is AM?. no way a whole day of work lost AGAIN, how much do I have to endure before you do what you said you were going to do. I spent over $8,000.00 dollars there over a year and a half period. NEVER AGAIN!!!!! HOLY [redacted] does anyone one there care how this customer has been treated. the reason they made me do this next app. and not do a credit with me is because it's been to long since my last problem. What!!!!!!!! October was the last problem, so lets make it even worse for this already bent over customer and make him do another service call. thanks we see how that's working out for me. I get it, you are a big company who only cares about the bottom line. what will you do for me now. I'm at the end of my rope. ok so two freezers worth of food lost about $600.00, many service calls, wasting so much of my time. not following through on what your store manager told me. and the ice maker is still broken.Desired Settlement: my desired out come credit me $2,500.00 dollars including tax, for the junk I bought, give me 90 days to do the exchange in case we want a better one, all without another service call,

Business

Response:

Tell us why here...A service call is scheduled for 3/*/15 Based on what the tech finds at that time a decision will be made as to exchange the refrigerator in question or not. The customer should call us at ###-###-#### after that service call is completed and speak with a supervisor who will review the service history and make a decision.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have yet to receive a response from the company. as of today 3/**/2015

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Sincerely,

Business

Response:

Tell us why here...The parts for the repair are in and if they do not resolve the issue on 3/**/15 then we will give the customer credit of what they paid to reselect a new refrigerator. Nothing can be done until that last attemt at repair has been completed. In accordance with the terms of our extended warranty an exchange or replacement cannot be authorized unless the product is deemed unrepairable or uneconomical to repar by our technicians.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]we were told that, the last repair in October. sorry if we don't believe them, it's one lie after another. ONE of the sad parts of this is we never received a phone call from anyone person to see how we feel about one bend over after another. today I got a call from a gentleman, who might understand our issues with the way things are being handled. I did call their [redacted] number to be told as long as it's fixable we won't replace it. why do you talk to people like they are stupid. anything can be fixed over and over. you can pull a car out of the junk yard and fix it like new. that statement made me not want to talk to her anymore, I asked her to have her boss call me to maybe talk to someone who can make a decision, that was the one and only call I got through this whole thing.so no repair at this time will be done.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

THE SERVICE AND FOLLOW UP HAS FAILED. ORDERED A WASHER AND DRYER **MAR. WASHER DELIVERED TWO DAYS LATER ND STILL WAITING FOR DRYER 21DAYS NOW. I CALLED THE STORE NUMEROUS TIMES , THE SALES PERSON NEVER ONCE CALLED ME TO FOLLOW UP OR TO APOLOGIZE FOR THE DELAY I HAD TO CALL . I SPOKE TO A [redacted] AND [redacted] SAID WILL HAVE SALES PERSON FOLLOW UP ON PRODUCT AND SEND REQUEST TO DEALER. POOR CUSTOMER SERVICE AND MISLEADING DELIVERY DATES. I DON'T THINK I WILL EVER TRUST PC RICHARDS FOR ANY FUTURE ORDERS.

Review: I purchased a [redacted] Flat panel television model#UN65JS8500 on 2/**/16 from this establishment. We had to reschedule a delivery and confirmed for a new delivery on Sat., 3/*/16 between the hours of 7-1pm. My husband took the day off from work. I had to call to inquire about my delivery when the receptionist stated "there was no delivery scheduled." I asked to speak to the manager. He did not show any concern towards my inquiry and stated, "so what do you want to do, cancel". He promised to call as soon as he has a delivery available. As of today, no call. This is so unprofessional from such a known establishment. My husband called today because we were surprised no one has not reached out to us. To our surprise, our salesperson informed us that they do not have this television in stock any longer. This is unreal. When were they planning on reaching out to us to inform us? I am filing a complaint and hope this does not happen to anyone. I am hoping they can make some type of accommodations when we go to the store to dispute this. I am trying to be professional but do not want to be treated as a nonpaying customer.Desired Settlement: The business has a responsibility to contact the customer and deliver the good and services when promised.

Business

Response:

Tell us why here...We suggest that this customer contact the store manager at the store where the purchase was made because the model that they ordered is not in stock and may no longer be available from [redacted]. So, this customer can either reselect a different model or cancel this sale with the store manager or have the store manager suugest a model with similar features to the one that they ordered. If they do not feel comfortable dealing with the store manager due to the prior experience, then they should contact the District Manager of that store at [redacted] and ask for his assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a number of kitchen appliances from P.C. Richards a few months ago. The installation took place in late June. All but the dishwasher are as purchased and function properly (except for a minor issue with the fridge which is supposedly going to rectified shortly). The first issue with the dishwasher was that the specs on the dishwasher did not match the specs on from my invoice. I called to enquire just to make sure that the unit installed was the correct one. It wasn't. I was informed post-facto that the unit I bought was discontinued and a similar model was instead delivered. As if the fact that I wasn't notified didn't already raise a red flag, after further enquiry, it turns out that the model shipped to my house was $200 cheaper! It took two weeks of calling and reminding to get my money credited back. Furthermore, the dishwasher is faulty - on the first try did not function. P.C. Richards sent a technician to have a look at it and assured me that a replacement part would be ordered promptly. A week later when I called P.C. Richards, they had no record of anyone ever coming to my house to look at the unit - much less the replacement part for the broken dishwasher. But let's take a step back. Shouldn't the dishwasher be replaced all together! I did not pay for a broken dishwasher - I paid for a brand new working dishwasher! But let it be. A second set of technicians show up and have no clue what to do with the unit. They dismembered the unit and barely put it back together. The rickety half-assembled, half-dissembled unit still sits in my kitchen over a month later. I've been calling the store manager and keep getting a run around. The P.C. Richards team has been "working on it" for over a month now. Finally last Friday, I started to threaten legal action because if not in violation of the store's warranty agreement, this is clearly in violation of the implied warranty of merchantability (U.S.S. § 2-314) and the store practices above, esp. switching out the model for a cheaper one without notice, are absolutely fraudulent. Despite being on notice, the status this morning is still "working on it." When I enquired what exactly "working on it" means, I wasn't able to get a clear answer. I'm through being dodged around. All I want, is for P.C. Richards to pick up the half-dissembled disaster of a dishwasher from my kitchen and install a working one - the thing I paid for. Is that too much to ask?Desired Settlement: I want a working dishwasher that I paid for.

Business

Response:

There is a return authorization on this customers invoice [redacted] so all this customer has to do is to call the store so that they can date the exchange. If they do not want that same unit, then they will havee to go to the store to reselect.

Review: Received delivery of a refrigerator on 6/**/14. Workers refused to install the water line. Then they put two large scratches in front deck while removing the old refrigerator. They also put a large dent in the front door. My wife contacted PC Richard Customer care on the same day to file a complaint. I called the following day to follow up - they said it takes 72 hours for a response but they would expedite it. They returned my call a short time later and said to expect a call before the end of the business day. Well, I still haven't received that call as of 6/**/14. I called that same Customer Care a least 6 more times the last two I asked to speak to a manager - but was told they were busy and they agreed this was taking too long. I then called the store and talked to the [redacted] on Friday 6/**/14 - he said he would get right on it.Desired Settlement: Fix my deck & front door. If it can't be fixed then a full replacement.

Business

Response:

Cutomer should contact our damage claims department at ###-###-#### because they will have to officially file a damage claim, take pictures, and get 2 estimates of what it will cost to repoair their damage.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

I did make a complaint the same day. I've been calling them many times in the past 2 months. Its honestly a joke how they have been handling this. I finally after a month was referred to the company that did the delivery - they came by the house and took pictures. The [redacted] "[redacted]" says his worker came the same day and said he was at fault for the damage. [redacted] then asked for prices on what it would cost to replace. That was sent to him within a few days - its been over a week and haven't heard back from him. I sent another email to him asking for an update a few days ago - nothing. I tried calling his cell phone - won't answer and the voicemail is full.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer should call us at ###-###-#### and have the telephone representative get a supervisor to look into this for them and follow up to see what is going on.

Review: Hello, We have purchased pillow top mattress and two washers on around mid August 2015 and get delivered to my address [redacted] through them. At, the time of they had sale, we have selected pillow top mattress, but they said mattress they will delivered from their ware house. Once they delivered it, and after few hours we found big water , dark spot on mattress also discovered that , on one side it doesn't have firmness(it's elasticity) then other side. we have immediately called them and explain also send them (PCR) pictures about it & asking exchange it or money back. But till day they were not doing it or delay matters saying, goods is on sale we can not give money back, also saying that we (PRC) not getting same type of mattress again. Also threatened us you have to buy new one with paying differences in current market. I am frustrated and that mattress still in our house taking up space on wall from more then 5-6 months. This also cost us arguing time within family as well as with them.

Please search our order by following address & phone numbers

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###-###-####Desired Settlement: Either get exchange of similar type of mattress without paying any extra cost, or take money back with cost of disposal of mattress. Hope they (PCR) resolve ASAP.

Thanks

[redacted] patel

###-###-#### (mobile)

###-###-#### ([redacted] )

Business

Response:

Tell us why here...Do not know what if anything can be done about this at this late date but this customer should contact our bedding supervisor at [redacted] or call her at ###-###-#### to see what if anything can be done.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It's not about late, I have made exchange request within 7 days of delivery, have got response from customer service dept saying "[redacted]. Thanks[redacted]###-###-#######-###-####To search order use my old phone ( ###-###-####,###-###-####,###-###-#### )[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...As previously stated this customer has to contact our bedding supervisor in order to try to resolve their issue. She is the only person that can make a decision regarding bedding issues. [redacted] or call her at ###-###-####.

Review: I bought a refrigerator in November 2012 with an extended service plan. The freezer part of the refrigerator has not been working properly for the past 4 weeks. P C Richard has been sending technician to my house many times the problem has not been resolved. The freezer door gets stuck I can not have access to my stuff. Each time new parts have to be ordered. Lately there is a strange noise coming from the freezer. I told them enough is enough they need to replaceDesired Settlement: I would like P C Richard to replace the refrigerator

Business

Response:

Customer is scheduled for service with one of our own techs on 8/**/14. If the issue is not resolved at that time we will give the customer credit of what they paid us to exchange that refrigerator or reselect a different make and model.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The problem with my refrigerator is not resolved. A technician came to my house on Thursday everything seemed to be perfect. However later on that day when I tried to get something from the freezer, the door remains shut tight. I have not been able to open my freezer door since, the refrigerator does not even make ice. I called P,C.Richard on Friday, on Saturday and even this morning I am still waiting to hear from them for the next step--------------------------------------------

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer should call us at ###-###-#### and have the telephone representative get them to a supervisor so that they can resolve this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On May [redacted], 2014, I placed an order for a ASUS Memo Pad HD7 (White) tablet, order #[redacted]. I placed an order under the understanding that PC Richard's would honor their price matching policy that's listed on their website. The policy is very broad and does not list conditions. However, when I sent PC Richards a valid advertisement for the price match, customer service refused to honor the price match. The reason for failing to match the price was that the competitor had a physical store. Actually, the vendor was a national merchant that has both physical and online presence--so this claim does not make sense. To add insult to injury, even after I requested cancellation, PC Richards shipped the product anyway.

I believe PC Richard's price-match guarantee is intentionally misleading-- and that customer service representatives are inconsistently applying it. I believe these practices are in place for the purpose of fixing the prices-- and then shipping anyway even after the failed price match.Desired Settlement: I am requesting that PC Richard's honor it's stated price match policy.

Business

Response:

Customer should contact the head of our [redacted] Department at [redacted] and he will be able to assist them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am waiting to hear back from the [redacted], since the response to Revdex.com was not really a response. I will let you know once I hear back from the [redacted].

Sincerely,

Business

Response:

[redacted] has contacted this customer and although they are not entitled to a price match because the other dealers price was for an in store pick up sale only, [redacted] is going to match the price anyway.

Consumer

Response:

I'm not sure what the company means by this being an in-store purchase only. The competitor has both an in-store and online presence..

Nevertheless, [redacted] resolved the complaint by honoring PC Richard's price-match policy. A credit has been issued for $53.62.

Issue has been resolved. Thanks to Revdex.com for helping resolve the issue.

Review: Back in the middle of August 2015, I purchased three Samsung refrigerators. The sales representative was Irving. He gave me a package deal at the tent sale in North Haven, Connecticut. The sales representative and I made did a complete inspection of the items and made sure that there were no dents present on any of the three refrigerators. When the delivery came, they sent out a sub-contractor delivery person. All three refrigerator had multiple dents in the front on the doors, which were NOT there when the items were purchased!!! I called to try and resolve the issue. I spoke with the manager, Robert, who assured me that he was going to compensate me for the inconvenience and try to get new doors ordered for all three refrigerators. One of the refrigerators is a Samsung Chef Pro. The freezer and the touch screen on the door does not work on this particular refrigerator in addition to the dents. I was told that this refrigerator was just a returned item, but obviously this was not the case. For a whole month, the manager, Robert, has not responded to my many phone calls. When I call the location, they put me on hold for over 20 minutes every time I call, and the manager refuses to get on the phone with me. Finally, I received a call on September **, 2015, from the sales representative Irving. He called me from his personal cell phone number, asking me to send him pictures of the serial numbers and damages on all of the refrigerators. I did this immediately. On September **, 2015, a technician from P.C. Richard came out to review all the damage. He said that the Samsung Chef Pro had been taken apart before. He said that it looked like this refrigerator already had issues before. He also said that he wrote in the order for multiple parts that he thought might fix the issues. He then HIGHLY recommended that I call P.C. Richard and request that they send a new refrigerator and that I should not take a chance with it. On September, **, 2015, I called P.C. Richard to try and speak with Robert, the manager, again. I was put on hold for about 30 minutes. Every single time that I call, they know who I am and they avoid me. This is the most unprofessional company that I have ever dealt with. Their service is extremely poor. Their turn around time to resolve issues is very poor once the sale has been finalized. Robert should not be a manager at all, let alone involved with customer service. I am going to file a complaint with the Revdex.com, P.C. Richard Corporate Office, and Department of Consumer Protection. P.C. RICHARD NEVER AGAIN NO RESPECT.Desired Settlement: I want the doors fixed on my 2 refrigerators, and my 3rd one replaced completely, also want to be compensated for my inconvenience. Also would like Robert fired.

Business

Response:

Tell us why here...The Samsung refrigerator in question is being exchanged on 9/**/15 and substantial price adjustments have already been made to the other 2 refrigerators . If this customer has any further issues or complaints regarding this transacation they should contact the District Manager for that store directly at [redacted] and he will be able to assist them

Review: The Whirlpool refrigerator, that I purchased from this establishment on 9/**/12, has been leaking water at its base for four months now.. I made a complaint with the PC Richards service dept. and was told that I would get a call back. I never did. The problem persisted almost regularly every few weeks and cleaning the discharged water has become a real inconvenience considering I've slipped on the accumulated puddle once before. I tried calling them multiple times but their service dept. hours are so limited that they were never operating at the times that I called. Finally, I got through to them today and there was no record of my previous complaints. The gentleman who answered the phone informed me that since my one-year warranty has expired, 22 days ago, that I would have to pay three different charges for the repair. This is not acceptable business practice and I am ashamed for doing business with such incapable people.Desired Settlement: I would like to return the refrigerator and receive full compensation or exchange it for a newer, defect-free one. It is only fair that since my complaint, along with myself, we're both neglected.

Business

Response:

Do not know who this customer has been calling as there are no comments on their invoice as to any complaints. Our service number is ###-###-#### and the phones are answered Monday thru Friday from 8:30am until 7pm and on Satudays from 9am to 5pm. That being said, if the customer calls us at ###-###-#### and gives the telephone representative their invoice number [redacted] we can set up a service call at no cost to the customer for this refrigerator. A refund or an exchange is not an option for 2 reasons. The refrigerator has nevere even had a service call performed and the customers manufacturers warranty expired on/**/13 so they will do nothing to assist the customer at this time.

Review: I bought a Samsung Galaxy Tablet from them on April **, 2013. I bought the best cover they had (which they confessed is no better than a dust cover on June **, 2013), and the PCR Ext. Service plan. My tablet fell two feet off of a bookshelf and cracked. When I brought it in to be repaired they told me it was my fault for not having a better cover for it, and that they only cover defects in the tablet (which I believe Samsung would be responsible for). The solution they offered was that they would refund my extended coverage and sell me a new tablet. I was dismayed to discover that they would sell me a dust cover in the guise of a protection for my tablet, sell an extended service plan that doesn't actually cover anything not already covered by Samsung, and then take no responsibility.Desired Settlement: I would like them to take responsibility for their products and services. It is a shame that they don't think that they should. I want to make sure that other customers aren't met with the same lack of customer service and professional behavior.

Business

Response:

Physical or impact damage is not covered under any warranty and regardless of what type of cover is on the tablet, if it fell to the floor it would have impact damage. Unfortunately neither Samsung nor PC Richard can be responsibe for an event which would cause phisical damage to a product.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company knows what they've done, and they need to take responsibility. I don't really care that they won't do anything to repair what was damaged. I truly think that they should refund the cost of the "dust cover" they sold me, but I don't really care. What I do care about is that they take responsibility for the future. They shouldn't sell products as protection if they know that they aren't. They claim that there are no covers that can protect tablets from a small fall, but it just isn't true. You sold me no better than a dust cover, which you didn't tell me until after it slipped off the book shelf. It's not worth my time to talk to brick walls, so I will make sure that I warn as many people as possible of your customer service policies.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I placed a return authorization for the dust cover on the customers invoice [redacted]. So, if the customer returns the dust cover to the store they will refund the price of the dust cover back to the customers Visa Card. Also, the customer has already discussed this issue with that stores District Manager on 7/**/13.

Review: I purchased an Electrolux dishwasher on 7/**/12 and PC Richard charged me $999 for the model EIDW615GS - which is full price - and delivered this on 8/*/12 - I have been having problems with it ever since. When I called the store [redacted], they told me to contact Electrolux directly. Electrolux told me that this serial # was a scrapped & used & ready to distroy for 4/**-13 - but I paid full price. I want a new model or I want all my money back.Desired Settlement: They give me a new dishwasher or all my money back.

Business

Response:

We have spoken with Electrolux and after investigating this matter they have found that there records are in error. It is impossible for any unit to be "scrapped" if the unit still has the original model & serial number tags on it because Electrolux as well as all the manufacturers require that those tags be sent to them to insure that those units cannot ever be sold again in error. So, if this customer actually has those tags on their unit there is no way it was ever previously sold to anyone else or had to be scrapped for any reason. If customer needs service on this unit, they are still under the manufacturers warranty and can call them for service or call us at ###-###-#### and the telephone representative will set up a service call for them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been on the phone with Electrolux at least 5 times - there is only one serial number - and it was investigated thoroughly - do you think we are stupid.

This unit was owned by someone else - is registered to be destroyed - PC Richards took it and reburbished it and sold it for full price. I will alert the Attorney General's office of the fraud - there is no mistake! I want a new unit! This machine has not worked properly since I had it.

PC Richard customer service and manager of store [redacted] were not nice to me also [redacted] the salesman purposely did not itemize the products - I paid almost $4,000 for an LG Refrigerator and Electrolux dishwaser - is the LG a reburbished also?

Electrolux told me that you are allowed to sell reburshed items but you MUST note that on the receipt - you lied. that's all I can say - I will tell everyone not to go to PC Richards ever.

Your managers and representatives don't even call me back ([redacted].) and [redacted], manager of store [redacted]

You are being deceitful - don't try to get out of fraud!

Sincerely,

Business

Response:

I suggest that this customer send us whatever information that they say that they have from Electrolux because that is not what we have been told by Electrolux . We do not sell refurbished merchandise and once any unit is previously owned there would be a record of that, so, have Electrolux show us who previously owned that unit and we will gladly exhange it for this customer if that is the case. Why would anyone sell a unit that was scrapped???? Once a unit is scrapped the dealer receives full credit from the manufacturer once they turn in the model & serial number tags to the manufacturer.