P.C. Richard & Son Inc.

Review: I bought this refrigerator about a year now and ever since we are having problems with it. They keep sending service tech several times and every time they show up it a different problem. With they order the wrong part or the parts came damage. Now the refrigerator is leaking and it's damaging my floor and yet they don't want to replace it. They deny my claim and now I don't know what to do. I have a list of service emails from PC Richard regarding this issue.

Business

Response:

Customer is under the manufacturers warranty until 7/**/14 and should contact [redacted] directly to see if they can get a return authorization from [redacted] or have [redacted] send our their own techs out to resolve the issue prior to the manufacturers warranty expiring. The notes from our tech on the last service call states that the customer is getting a replacement from the store where they made the purchase, which I doubt because they would need a return authorization from [redacted] in order to do that.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never told the tech I was getting a replacement or else I would be complaining against PC Richard. Why I have to deal with [redacted] if I bought the refrigerator from PC Richard. Isn't it their job to take care of their customer. Why they didn't told me the day when I made the purchase that if anything wrong with my refrigerator to call [redacted] and the first service call I made to them they never told me any of this. They keep coming to service it. Why now they want me to deal with [redacted]. Doesn't make any sense.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The only reason we are asking the customer to contact [redacted] is in order to get a second opinion on what the problem is and what they [redacted]) plan on doing about it because this customer is under the manufactuers warranty and we did not manufacture the product in question. If they want us to continue to service it we can do that and they should call us at ###-###-#### and have a telephone representative set up another service call. The only way we can replace this refrigerator is if our tech deems it unrepairable or if we or the customer receive a return authorization from [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Why did PC Richard waitied until 8 service calls to decided to bring in [redacted]. Why they didn't do this from the beginning. They waited until my warranty going to expired to tell me this. This is not how services works. I guess they were charging [redacted] for the repairs while their tech couldn't fix my problem now they are telling me to call [redacted]. I will never buy another product from PC Richard. Want everyone to know what kind of service team they have. From August of last year to now it took PC Richard to tell me that I need a [redacted] to resolve my issue with my appliance.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On February ** of 2012 I purchased all new [redacted] Gallery series appliances for my kitchen: stove, microwave, dishwasher, and French Door refrigerator along with extended service plans for the oven, dishwasher and refrigerator. The refrigerator was damaged and was replaced on March *, 2012. After numerous problems with the ice maker and leaking water dispenser, (which actually ruined the tile floor and remuneration for those repairs was not mentioned or offered by PC Richard), and 5 service calls, where I had to take time off work, PC Richard said they would replace the unit. They had one more unit in their warehouse, along with several of the newer models of the refrigerator. Thinking that the new model would be better than the one I had, I paid additional monies and upgraded to that model. This was April **, 2014. The unit was delivered on April **. The delivery men removed all of the plastic from the refrigerator except from the door without the water dispenser. My husband noticed this after the delivery men left. We also noticed that there was a problem with the casing of the beverage holder on the door with the water dispenser. He removed the plastic and we noticed that the door was dented. I called PC Richard, and their service men came about 10 days later with a new door. The PC Richard technician put the new door on and we noticed that the mullion that locks the door in place wasn't working properly. The technician told us that that was how it was supposed to be and when you close the door you have to manually flip the mullion so that it locks in. We also noticed that the even though the temperature was set at the manufacturer's recommended setting for the refrigerator it was not at the correct temperature. The temperature in the refrigerator was over 55 degrees (the temperature control was set at 33 degrees) there was condensation on the outside of the freezer and you could feel cool air coming through the spaces between the doors. When I called PC Richard corporate offices, I spoke to Joe, who was not providing any resolution to the problem other than to offer me a "loaner" refrigerator until mine could be fixed! In addition to the time I was taking off work, I was also throwing away food because it was going bad due to the problem with the temperature control. When I asked Joe how this would be addressed, he told me to save my receipts because [redacted] has a food reimbursement program (which I found out from [redacted] is not true). I had to call back several times and the customer service representatives were not only condescending but rude. I was so frustrated with PC Richard, I called [redacted] directly with these issues and requested someone who was an authorized [redacted] technician. My husband and I also went to the PC Richard showroom to check the floor sample in the store to see if the mullion was was working properly and we found the mullion on the floor sample locked into place automatically. [redacted] gave me the name of an authorized [redacted] service center. A technician from [redacted] Appliances came to perform the service, fixed the mullion, which the PC Richard tech did not have set correctly. He also addressed the issue with the condensation and said that the doors were warped thereby not creating a tight seal affecting not only the freezer but the temperature in the refrigerator as well. There was also crystallizing on food in the freezer caused by the inconsistency in the temperature. New parts were ordered but never arrived. I called [redacted] again and the parts were overnights to me directly. The technician came back and installed the new parts. Even with the replacement parts, the refrigerator still did not maintain the correct temperature in the refrigerator, and now there was condensation along the back wall of the unit. He sent his documentation and photos of the unit to [redacted] and they called me to let me know that they were authorizing PC Richard to give me a replacement for $2400. I went to PC Richard on November *, 2014 and spoke with [redacted] to get my replacement. He was new and wasn't able to help me so he got the [redacted], [redacted] to help complete the authorization. [redacted] confirmed that there were several new units being delivered to the warehouse and delivery was set for today, November **,2014. I called last night at 9 pm, as directed, to find out what time today my delivery was scheduled. The response was that there was no delivery scheduled for me for today! I immediately called the store and spoke to [redacted] who was unable to find out what the problem was and he told me that [redacted] would be in this morning at 8:30 and he would call me as soon as he could find out what happened. [redacted] called me back around 9 this morning to tell me [redacted] was running late. [redacted] called me back to offer me the floor model of the [redacted] or a lesser [redacted]. I told him I wasn't interested in the floor model and the [redacted] would not match the other appliances. He said that there'd be several units coming in this week and could get me one by next weekend. I told him that I was on the PC Richard website and noticed that my refrigerator is now on sale for $700 less than I paid. I offered him a solution to the dilemma. I would consider rescheduling the delivery to next week but want a refund of the difference between what I paid and the current sale price...or I want a refund in full for the entire $2400. [redacted] said he doesn't have the authority to make that decision and would speak to his [redacted]. When [redacted] called me he said he wasn't sure what happened, he did remember setting up the delivery for today, but for some reason it was deleted from the system. Not only that, there are no units currently available! I told him the same thing I said to [redacted] about delivering next Saturday and giving me the difference of $700 or refunding the entire amount. He said he would speak with his [redacted] because he could not make that decision. He called me at noon to say he was waiting to hear from his [redacted] and then he called me again at 5:54 pm to tell me he still hadn't heard from his [redacted] and that he thought he might be off today! (It took him an entire day to find out his [redacted] was off?!). He said if he would call me tomorrow when he had any information. I told him that I was filing a complaint with the Revdex.com, 7 on your side and nys consumer protection service. Prior to concluding our conversation, I told [redacted] that I have been a PC Richard customer for over 35 years and that I am discouraged and disgusted that this company treats loyal customers so miserably. When I restated that a refund is in order, [redacted] said that any monetary refund was highly unlikely.Desired Settlement: Refund purchase price of $2400.00 or Refund $700.00 difference and deliver new refrigerator by 11/**/14

Business

Response:

Original purchase was in April of 2014 so any price differences do not apply as our price prtection policy is only good for 40 days from the original purchase date. That being said, the customer has been given full credit of what they paid us in April 2014 and the new model which will be an even exchange with o money out of pocket to the customer is expected in the week of 11/[redacted] The store will contact them as soon as it arrives and arrange for the exchange.

Review: We purchased all of our appliances in march at the pc Richard in [redacted], ny. from the day after the appliances were installed we have been having issues with our fridge. the day after it was installed the entire fridge flooded due to a problem with the line in the ice maker. since then we have had the same problem with the ice maker on and off as well as the freezer temp raising anywhere between 27 and 32 degrees when it is supposed to remain at 0. in addition the fridge is making an extremely loud noise that has gotten progressively worse and is to the point where we cannot stand in the kitchen and have a conversation because we cannot hear each other. this is keeping myself, my husband and my children up at night depending on how loud the noise is (it gets loud then low, loud then low etc) we have had a tech at our house 3 times claiming that it is fixed only to have it happen again within a few days of them leaving. at this time the noise has been ongoing since wed 07/**/15 and we have had no ice since 07/**/15. I have spoken with several service reps, supervisors and managers in both the store we purchased the appliances and the main office of service in [redacted]. We have also contacted Frigidaire directly and were told that they will look into it but pc Richards never reported anything to them other than the first service call. at this point they claim that they are waiting for a part to come in (the main board to the entire fridge) and it will not be in for 5-7 business days. so they are expecting us to live with this noise for at least that length of time or even longer if that does not rectify it. my husband and I have to keep taking time off of work whenever the tech comes and we cannot keep doing that. they explained to us that there is certain "protocol" that needs to be followed for the warranty before they can discuss giving us a new fridge but at some point it has to be a customer service issue to have a customer that just spent close to $8000 in your store suffering like this. a fridge is a necessity, it is not something that I can just unplug so I don't hear the noise until they can fix it. I have a 1 year old and a 7 year old at home. please please help usDesired Settlement: I believe at this point we are owed a brand new fridge which is what we paid for -

Business

Response:

Tell us why here...A return authorization has been placed on this customers invoice so that they can contact the store manager at the store where their purchase was made and he will process an exchange so that this customer can receive a new refrigerator.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would be happy to accept the new fridge however please let me know what the process involves, how long I have to wait for the defective fridge to be taken and the new fridge be delivered and installed. Is there any costs that I will incur. obviously there is food in both the fridge and freezer so the swap would have to be at the same time so that all of my food doesn't spoil. what happens with the manufacturers warranty? does it start from the date the new fridge is delivered? what happens with the extended warranty that we purchased? does it transfer over to the new fridge? and would I get something on paper with the new serial# etc in case there issues in the future?thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT So as per your response I contacted pc richards and they did swap out the fridge (which is greatly appreciated ). They came on Friday around 3pm. They delivered and installed it and said that it would start to make ice within 24 hours give or take alittle. It's now Sunday and there is still no sign of ice. I called the store and now I have to have yet ANOTHER tech come to my house. More time off of work for either myself or my husband. At this point I feel like someone is playing a sick joke on us.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...Let's see what the tech finds when he runs that service call. If this refrigerator has a problem that is not easy to refctify, then we will have to exchange that one as well. We do not manufacture them but we will stand behind the product.

Review: I purchased a new Samsung dryer from PC Richard on 9-**-12 with a 5 year extended warranty. The dryer has needed repair 4 times in the last 3 years. Each time it requires 7 days to get a technician to look at it and this creates a huge inconvenience for the family. The most recent technician acknowledged that previous work was not done correctly. It seems that the previous repairs have been done just to temporaryily get it running hopeing that the warranty would expire before more repairs were needed.Desired Settlement: This unit is obviously a "lemon" that will never work correctly. I would like this unit replaced.

Business

Response:

Tell us why here...Parts needed have arrived from Samsung to complete this repair. The customer should call us at ###-###-#### and have the telephone representative set up a date to have them installed. Then, if this does not resolve the issue with the dryer we will give the customer credit to exchange that dryer.

THE SERVICE AND FOLLOW UP HAS FAILED. ORDERED A WASHER AND DRYER **MAR. WASHER DELIVERED TWO DAYS LATER ND STILL WAITING FOR DRYER 21DAYS NOW. I CALLED THE STORE NUMEROUS TIMES , THE SALES PERSON NEVER ONCE CALLED ME TO FOLLOW UP OR TO APOLOGIZE FOR THE DELAY I HAD TO CALL . I SPOKE TO A [redacted] AND [redacted] SAID WILL HAVE SALES PERSON FOLLOW UP ON PRODUCT AND SEND REQUEST TO DEALER. POOR CUSTOMER SERVICE AND MISLEADING DELIVERY DATES. I DON'T THINK I WILL EVER TRUST PC RICHARDS FOR ANY FUTURE ORDERS.

Review: On May [redacted], 2014, I placed an order for a ASUS Memo Pad HD7 (White) tablet, order #[redacted]. I placed an order under the understanding that PC Richard's would honor their price matching policy that's listed on their website. The policy is very broad and does not list conditions. However, when I sent PC Richards a valid advertisement for the price match, customer service refused to honor the price match. The reason for failing to match the price was that the competitor had a physical store. Actually, the vendor was a national merchant that has both physical and online presence--so this claim does not make sense. To add insult to injury, even after I requested cancellation, PC Richards shipped the product anyway.

I believe PC Richard's price-match guarantee is intentionally misleading-- and that customer service representatives are inconsistently applying it. I believe these practices are in place for the purpose of fixing the prices-- and then shipping anyway even after the failed price match.Desired Settlement: I am requesting that PC Richard's honor it's stated price match policy.

Business

Response:

Customer should contact the head of our [redacted] Department at [redacted] and he will be able to assist them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am waiting to hear back from the [redacted], since the response to Revdex.com was not really a response. I will let you know once I hear back from the [redacted].

Sincerely,

Business

Response:

[redacted] has contacted this customer and although they are not entitled to a price match because the other dealers price was for an in store pick up sale only, [redacted] is going to match the price anyway.

Consumer

Response:

I'm not sure what the company means by this being an in-store purchase only. The competitor has both an in-store and online presence..

Nevertheless, [redacted] resolved the complaint by honoring PC Richard's price-match policy. A credit has been issued for $53.62.

Issue has been resolved. Thanks to Revdex.com for helping resolve the issue.

Review: I bought a refrigerator in November 2012 with an extended service plan. The freezer part of the refrigerator has not been working properly for the past 4 weeks. P C Richard has been sending technician to my house many times the problem has not been resolved. The freezer door gets stuck I can not have access to my stuff. Each time new parts have to be ordered. Lately there is a strange noise coming from the freezer. I told them enough is enough they need to replaceDesired Settlement: I would like P C Richard to replace the refrigerator

Business

Response:

Customer is scheduled for service with one of our own techs on 8/**/14. If the issue is not resolved at that time we will give the customer credit of what they paid us to exchange that refrigerator or reselect a different make and model.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The problem with my refrigerator is not resolved. A technician came to my house on Thursday everything seemed to be perfect. However later on that day when I tried to get something from the freezer, the door remains shut tight. I have not been able to open my freezer door since, the refrigerator does not even make ice. I called P,C.Richard on Friday, on Saturday and even this morning I am still waiting to hear from them for the next step--------------------------------------------

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer should call us at ###-###-#### and have the telephone representative get them to a supervisor so that they can resolve this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a [redacted] Flat panel television model#UN65JS8500 on 2/**/16 from this establishment. We had to reschedule a delivery and confirmed for a new delivery on Sat., 3/*/16 between the hours of 7-1pm. My husband took the day off from work. I had to call to inquire about my delivery when the receptionist stated "there was no delivery scheduled." I asked to speak to the manager. He did not show any concern towards my inquiry and stated, "so what do you want to do, cancel". He promised to call as soon as he has a delivery available. As of today, no call. This is so unprofessional from such a known establishment. My husband called today because we were surprised no one has not reached out to us. To our surprise, our salesperson informed us that they do not have this television in stock any longer. This is unreal. When were they planning on reaching out to us to inform us? I am filing a complaint and hope this does not happen to anyone. I am hoping they can make some type of accommodations when we go to the store to dispute this. I am trying to be professional but do not want to be treated as a nonpaying customer.Desired Settlement: The business has a responsibility to contact the customer and deliver the good and services when promised.

Business

Response:

Tell us why here...We suggest that this customer contact the store manager at the store where the purchase was made because the model that they ordered is not in stock and may no longer be available from [redacted]. So, this customer can either reselect a different model or cancel this sale with the store manager or have the store manager suugest a model with similar features to the one that they ordered. If they do not feel comfortable dealing with the store manager due to the prior experience, then they should contact the District Manager of that store at [redacted] and ask for his assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They delivered an AC to my home in early July. I needed the unit so I did not even push the fact that the same unit is 85 dollars less down the street, I have bought from them before and was satisfied. The deliveryman/so called installer drop the unit on his truck taking it out of the box before I could see the brackets the company that made the unit supplied. Instead he insisted I pay 50 in cash or a check payable to him NOT PC Richards which I found highly unprofessional or something worse. He took the unit up my hard wood floors and damaged the wood while using a refrigerator dolly on my wood floor. He installed the brackets but never even secured them. The unit was damaged so badly when it arrived that during the next few days in 90plus heat it made so much noise my neighbor asked me to turn it off as they could not sleep. I called the store several times, the sales guy was trying to be helpful but he was obviously new. I was told someone would call me. A few weeks later and STILL NO CALLS I called again. Was told someone would call. a week later someone called and set up a time for someone to come out to assess the damage. I wait the week for that to happen and the man that came out did not appear to be anything but on the drivers side. ^ days later he called me I was not able to answer the phone but I returned the call to him within an hour of his call. It has been 5 more days and still no call back. My hardwood floor was scratched my steps were gouged out and scratched. I was over charged and sold by the driver $50 dollars worth of brackets that were not needed. This in addition to $199 dollars I paid for a Complete installation.Desired Settlement: I over paid for the so called installation and my floors and steps need repair. I have contacted the guy who did the wood finishing and he discovered scratches I never did I feel I was cheated and overcharged, not to mention this same unit was for sale I found out later for 85 dollars less.

Business

Response:

The air conditioner in question was exchanged on 8/*/13 and a damage claim was also filed that date with our customer releations department. I suggest that the customer call us at ###-###-#### to follow up on the status of that damage claim. A telephone representative will be able to assist them with that.

Review: Received delivery of a refrigerator on 6/**/14. Workers refused to install the water line. Then they put two large scratches in front deck while removing the old refrigerator. They also put a large dent in the front door. My wife contacted PC Richard Customer care on the same day to file a complaint. I called the following day to follow up - they said it takes 72 hours for a response but they would expedite it. They returned my call a short time later and said to expect a call before the end of the business day. Well, I still haven't received that call as of 6/**/14. I called that same Customer Care a least 6 more times the last two I asked to speak to a manager - but was told they were busy and they agreed this was taking too long. I then called the store and talked to the [redacted] on Friday 6/**/14 - he said he would get right on it.Desired Settlement: Fix my deck & front door. If it can't be fixed then a full replacement.

Business

Response:

Cutomer should contact our damage claims department at ###-###-#### because they will have to officially file a damage claim, take pictures, and get 2 estimates of what it will cost to repoair their damage.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

I did make a complaint the same day. I've been calling them many times in the past 2 months. Its honestly a joke how they have been handling this. I finally after a month was referred to the company that did the delivery - they came by the house and took pictures. The [redacted] "[redacted]" says his worker came the same day and said he was at fault for the damage. [redacted] then asked for prices on what it would cost to replace. That was sent to him within a few days - its been over a week and haven't heard back from him. I sent another email to him asking for an update a few days ago - nothing. I tried calling his cell phone - won't answer and the voicemail is full.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer should call us at ###-###-#### and have the telephone representative get a supervisor to look into this for them and follow up to see what is going on.

Review: I purchased a number of kitchen appliances from P.C. Richards a few months ago. The installation took place in late June. All but the dishwasher are as purchased and function properly (except for a minor issue with the fridge which is supposedly going to rectified shortly). The first issue with the dishwasher was that the specs on the dishwasher did not match the specs on from my invoice. I called to enquire just to make sure that the unit installed was the correct one. It wasn't. I was informed post-facto that the unit I bought was discontinued and a similar model was instead delivered. As if the fact that I wasn't notified didn't already raise a red flag, after further enquiry, it turns out that the model shipped to my house was $200 cheaper! It took two weeks of calling and reminding to get my money credited back. Furthermore, the dishwasher is faulty - on the first try did not function. P.C. Richards sent a technician to have a look at it and assured me that a replacement part would be ordered promptly. A week later when I called P.C. Richards, they had no record of anyone ever coming to my house to look at the unit - much less the replacement part for the broken dishwasher. But let's take a step back. Shouldn't the dishwasher be replaced all together! I did not pay for a broken dishwasher - I paid for a brand new working dishwasher! But let it be. A second set of technicians show up and have no clue what to do with the unit. They dismembered the unit and barely put it back together. The rickety half-assembled, half-dissembled unit still sits in my kitchen over a month later. I've been calling the store manager and keep getting a run around. The P.C. Richards team has been "working on it" for over a month now. Finally last Friday, I started to threaten legal action because if not in violation of the store's warranty agreement, this is clearly in violation of the implied warranty of merchantability (U.S.S. § 2-314) and the store practices above, esp. switching out the model for a cheaper one without notice, are absolutely fraudulent. Despite being on notice, the status this morning is still "working on it." When I enquired what exactly "working on it" means, I wasn't able to get a clear answer. I'm through being dodged around. All I want, is for P.C. Richards to pick up the half-dissembled disaster of a dishwasher from my kitchen and install a working one - the thing I paid for. Is that too much to ask?Desired Settlement: I want a working dishwasher that I paid for.

Business

Response:

There is a return authorization on this customers invoice [redacted] so all this customer has to do is to call the store so that they can date the exchange. If they do not want that same unit, then they will havee to go to the store to reselect.

Review: this refrigerator is junk, i've lost two freezers of food. the ice maker has been broken off and on since I bought it. still broken now.. last time it took almost a month to fix the ice maker, I have a ten year warranty. last time the ice maker was fixed I was told if it or any other problems arise they will credit me my money towards a new one that was in October. well it happened again the ice maker, have not been able to use it since three days before the super bowl. I had an appointment for [redacted]. my wife had a medical problem and had to go to the hospital for test that day, so I changed it to today[redacted], I told them I needed a morning app. they said no problem. I missed work this morning and waited, I got a call from the tech he would be at my house between noon and three what part of that is AM?. no way a whole day of work lost AGAIN, how much do I have to endure before you do what you said you were going to do. I spent over $8,000.00 dollars there over a year and a half period. NEVER AGAIN!!!!! HOLY [redacted] does anyone one there care how this customer has been treated. the reason they made me do this next app. and not do a credit with me is because it's been to long since my last problem. What!!!!!!!! October was the last problem, so lets make it even worse for this already bent over customer and make him do another service call. thanks we see how that's working out for me. I get it, you are a big company who only cares about the bottom line. what will you do for me now. I'm at the end of my rope. ok so two freezers worth of food lost about $600.00, many service calls, wasting so much of my time. not following through on what your store manager told me. and the ice maker is still broken.Desired Settlement: my desired out come credit me $2,500.00 dollars including tax, for the junk I bought, give me 90 days to do the exchange in case we want a better one, all without another service call,

Business

Response:

Tell us why here...A service call is scheduled for 3/*/15 Based on what the tech finds at that time a decision will be made as to exchange the refrigerator in question or not. The customer should call us at ###-###-#### after that service call is completed and speak with a supervisor who will review the service history and make a decision.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have yet to receive a response from the company. as of today 3/**/2015

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...The parts for the repair are in and if they do not resolve the issue on 3/**/15 then we will give the customer credit of what they paid to reselect a new refrigerator. Nothing can be done until that last attemt at repair has been completed. In accordance with the terms of our extended warranty an exchange or replacement cannot be authorized unless the product is deemed unrepairable or uneconomical to repar by our technicians.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]we were told that, the last repair in October. sorry if we don't believe them, it's one lie after another. ONE of the sad parts of this is we never received a phone call from anyone person to see how we feel about one bend over after another. today I got a call from a gentleman, who might understand our issues with the way things are being handled. I did call their [redacted] number to be told as long as it's fixable we won't replace it. why do you talk to people like they are stupid. anything can be fixed over and over. you can pull a car out of the junk yard and fix it like new. that statement made me not want to talk to her anymore, I asked her to have her boss call me to maybe talk to someone who can make a decision, that was the one and only call I got through this whole thing.so no repair at this time will be done.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: [redacted] Gallery dishwasher not working properly since I purchased it. The soap does not dissolve all the time & the dishes do not come clean. I have done all the troubleshooting answers that it says in the service manual including changing the dish detergent to tablets. The water in my house is very hot for cleaning, as one the service man said it was not hot enough and probably is the problem. I had a [redacted] dishwasher for over 20 years in my old house and never had a problem. Yet, I've have only had this dishwasher for less than a year and have had nothing but problems. The P.C. Richards serviceman came 4 times to the house and tells me that [redacted] makes very poor quality appliances but there's nothing he can do about it because it seems to work for him every time he comes. Also, I've called [redacted] @ ###-###-#### over fives times and had their serviceman at my house to look at it 3 times. They tell me that I have to deal with P.C. Richards and then I call P.C. Richards and they tell me I have to call [redacted].....its so frustrating feeling like I'm getting the run around and no one can give me a straight answer!!! Can you please help?!?I was also told they can not replace the dishwasher because it is "working." Yes, it does work "sometimes" but at least 2-3 nights out of the week when I use it, it doesn't. Please let me know what my rights are. Thank you.Desired Settlement: Plain and simple, I would like a new dishwasher that works, preferably not a [redacted]. Have no problem adding more money on top of what I've already spent on this one, just do not want to be stuck into buying a new dishwasher altogether. Have asked the customer service representatives I've spoken with at both companies that I'd be willing to do this but neither will allow me to do so.

Business

Response:

Tell us why here...Customer purchased the dishwasher in question in March 2014. Their manufacturers one year warranty expired in March 2015 and they do not have an extended warranty with PC Richard. All service companies that have gone out to service this dishwasher have not found any problem as it is working in accordance with the manufacturers specifications. An exchange is not an option at this time as we doubt that [redacted] would offer a return authorization on a dishwasher that has service reports that state that no problem has been found with it.

Review: On 5/** I scheduled repair for washer on 5/**. The repairman had to order part and customer service person told me last week that could expect to have repair last week with receipt of part. Now I am awaiting repair because there is additional part. I was not told originally.Desired Settlement: Repair of machine this week

Business

Response:

Tell us why here...Two parts had to be ordered and one of those parts has arrived. As long as we receive the second part needed from Haier this week then there is no problem going out this week to complete the repair. There would be no sense going out without that part since no repair would be able to be made without it. This customer is under the manufacturers warranty and therefore we are doing what we can on their behalf to expedite the parts needed from the manufacturer.

Review: To whom it may concern,I would like to pose a complaint about a television, Samsung, curved 64" TV 4K model UN65H8000, which had cost $2698.91 before tax. The purchase was made on JULY 2014, due to an exciting promotion of no interest for 24 months. The purchase was made even though our new residence was not finished and not ready for move in. The TV was delivered August 2014, but was taken out of the box, nor powered, till November 2014, at which point we discovered a 3" wide black line, in addition to a red line on the left side of the TV that ran from top to bottom of the screen.We have sought assistance in regards to this issue from multiple sources. Both [redacted] Technician and Customer service diagnosed the defect and insisted that it was a physical damage and out of the warranty. To reiterate, the Television was not transferred or removed from its box since delivery. Even though [redacted] has offered to repair the screen for an extra cost of $1160, it is still not a reasonable solution since we already paid a large amount for the TV. It is possible the source of the defect could have happened during shipping and handling from the Manufacturer to the store and then to our location. However, PC Richards and Son refuses to take the responsibility for the poor delivery of product. We were enticed forcefully by the sales person to buy an additional service protection plan for $299.99, which he insisted would cover this common type of defect of a "black/red line". So in addition to buying a number of appliances from the store for more than $12000.00, and a service protection plan, the store refuses to help in any way and respect our business with them.This type of negotiation has been going on for months with customer service department, in person and over the phone with no hope.I would very much appreciate it if you can offer a solution to this problem. The best way we can settle this issue is a full refund or a new device. Thanks very much,[redacted]Desired Settlement: A replacement of the current Television with a new one especially that I am still making payments without going through my credit card company and disputing the price of the TV. it would be great for their business to value great customers and maintain the relationship by honoring our requests.Thanks and Best Regards, [redacted]

Business

Response:

Tell us why here...There is nothing we can do to assist this customer. On 11/**/14 a tech was sent to their home and photos were take which show that the LCD panel was broken. This is considered physical damage and is not covered under any warranty. We have no idea what could have happened while the TV was in the customers home from Julu y 2014 until the damage was discovered in November 2014. The TV in question is under the manufacturers warranty from JUly 2014 to July 2015 but if they have already determined that the TV has physical damage they also will deny any liability.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your concern, I know the store's answer from before, for me I can't see any broken part or anything noticeable its just comes from inside the screen and if they said it's physically damage and it's not from me who's responsibility then, It could be from the factory, store or delivery.im trusting your fair judgment and it's not fair for me to carry other party's fault and pay almost $3000.00 for broken TV , please I need to solve this problem

THANK YOU AGAIN [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I actually sent to [redacted]Asking him for a copy of the pictures but I didn't get any response back. I'm still waiting and I'll resend the email again. Thank you for your cooperation [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...Thank you. The e mail address to get those pictures is [redacted]

Review: Back in the middle of August 2015, I purchased three Samsung refrigerators. The sales representative was Irving. He gave me a package deal at the tent sale in North Haven, Connecticut. The sales representative and I made did a complete inspection of the items and made sure that there were no dents present on any of the three refrigerators. When the delivery came, they sent out a sub-contractor delivery person. All three refrigerator had multiple dents in the front on the doors, which were NOT there when the items were purchased!!! I called to try and resolve the issue. I spoke with the manager, Robert, who assured me that he was going to compensate me for the inconvenience and try to get new doors ordered for all three refrigerators. One of the refrigerators is a Samsung Chef Pro. The freezer and the touch screen on the door does not work on this particular refrigerator in addition to the dents. I was told that this refrigerator was just a returned item, but obviously this was not the case. For a whole month, the manager, Robert, has not responded to my many phone calls. When I call the location, they put me on hold for over 20 minutes every time I call, and the manager refuses to get on the phone with me. Finally, I received a call on September **, 2015, from the sales representative Irving. He called me from his personal cell phone number, asking me to send him pictures of the serial numbers and damages on all of the refrigerators. I did this immediately. On September **, 2015, a technician from P.C. Richard came out to review all the damage. He said that the Samsung Chef Pro had been taken apart before. He said that it looked like this refrigerator already had issues before. He also said that he wrote in the order for multiple parts that he thought might fix the issues. He then HIGHLY recommended that I call P.C. Richard and request that they send a new refrigerator and that I should not take a chance with it. On September, **, 2015, I called P.C. Richard to try and speak with Robert, the manager, again. I was put on hold for about 30 minutes. Every single time that I call, they know who I am and they avoid me. This is the most unprofessional company that I have ever dealt with. Their service is extremely poor. Their turn around time to resolve issues is very poor once the sale has been finalized. Robert should not be a manager at all, let alone involved with customer service. I am going to file a complaint with the Revdex.com, P.C. Richard Corporate Office, and Department of Consumer Protection. P.C. RICHARD NEVER AGAIN NO RESPECT.Desired Settlement: I want the doors fixed on my 2 refrigerators, and my 3rd one replaced completely, also want to be compensated for my inconvenience. Also would like Robert fired.

Business

Response:

Tell us why here...The Samsung refrigerator in question is being exchanged on 9/**/15 and substantial price adjustments have already been made to the other 2 refrigerators . If this customer has any further issues or complaints regarding this transacation they should contact the District Manager for that store directly at [redacted] and he will be able to assist them

Review: Hello, We have purchased pillow top mattress and two washers on around mid August 2015 and get delivered to my address [redacted] through them. At, the time of they had sale, we have selected pillow top mattress, but they said mattress they will delivered from their ware house. Once they delivered it, and after few hours we found big water , dark spot on mattress also discovered that , on one side it doesn't have firmness(it's elasticity) then other side. we have immediately called them and explain also send them (PCR) pictures about it & asking exchange it or money back. But till day they were not doing it or delay matters saying, goods is on sale we can not give money back, also saying that we (PRC) not getting same type of mattress again. Also threatened us you have to buy new one with paying differences in current market. I am frustrated and that mattress still in our house taking up space on wall from more then 5-6 months. This also cost us arguing time within family as well as with them.

Please search our order by following address & phone numbers

###-###-####

###-###-####

###-###-####

###-###-####Desired Settlement: Either get exchange of similar type of mattress without paying any extra cost, or take money back with cost of disposal of mattress. Hope they (PCR) resolve ASAP.

Thanks

[redacted] patel

###-###-#### (mobile)

###-###-#### ([redacted] )

Business

Response:

Tell us why here...Do not know what if anything can be done about this at this late date but this customer should contact our bedding supervisor at [redacted] or call her at ###-###-#### to see what if anything can be done.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It's not about late, I have made exchange request within 7 days of delivery, have got response from customer service dept saying "[redacted]. Thanks[redacted]###-###-#######-###-####To search order use my old phone ( ###-###-####,###-###-####,###-###-#### )[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...As previously stated this customer has to contact our bedding supervisor in order to try to resolve their issue. She is the only person that can make a decision regarding bedding issues. [redacted] or call her at ###-###-####.

Review: My first initial call to pc richards was July **2014 that my new washer that we bought from them last Feb 2014 was leaking.First service came in August and they examined and determined that the leak came from a gasket and this was determined without observing a complete wash cycle.mid august they ordered the part and that took another week and they came to install the gasket end ofAugust. They leak persisted and they came on sept ** and another time sept ** determined its the hose and they dented my top of the washer. They ordered that and they came back Sept ** and they brought the wrong part. Spoke to several rep ( [redacted], [redacted], [redacted], [redacted]) from the service dept early in the morning just to try to follow up on the status and they do not call you back in the afternoon. so now it it October [redacted] and spoke and called the [redacted]. Iasked for a [redacted] in several occacsions and they do not transfer you easily to one. I have been doing laundry in a laundry mat and PC Richards do no reimburse you for this. nor they have offered me a little but of incentive for the aggravation. So I am hoping my complint will get me somewhere. Thank you for your quick attention.Desired Settlement: they can give me a new washer

Business

Response:

[redacted] (one of our supervisors) will be calling this customer this afternoon with a definate date as to when the parts that we need to do the repair will be in and once we replace those parts if the problem is not resolved then we will give the customer credit to exchange the washer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

PC Richards contacted me on 10/*/14 and they delivered a new washer the next day.

Sincerely,

Review: I purchased a [redacted] range on 5/*/10 and also purchased the Ext service witch will expire on 5/*/15. The range started having issues in September I called for service which the next the appointment was October I took the day off from work which my hours are [redacted]. The repairman did not show until [redacted] he touched the range and said I needed a new computer board so that the beeping noise would stop and the error code F11 Error would go away. They did not contact me until November to say the had the part but had to resechueld because the truck broke down. When he did replace the part the next day the beeping noise started and now the F11 error code keeps showing and the range shuts down because it get to hot. They came back 11/**/14 to say they would overnight the new parts but I am still waiting for the new parts to come in. I had to cancel Thanksgiving dinner and I am spending money that I don't have on eating out. They first said it needed one part now they are ordering more parts.Desired Settlement: I would like my money back for the amount I paid for the range including tax and delivery and the exteneded service amount. I just want to purchase a new stove.

Business

Response:

The parts needed have arrived and if the customer calls us at ###-###-#### a telephone representative will set up an appointment to have them installed. We apologize for any inconvenience the delay in our receiving the parts needed from the manufacturer has caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

I find it very strange how after my numerous calls to PC Richard regarding my range that once I contacted the Revdex.com now they have found the parts to install in my range. I still have not received a call from PC Richard stating that they have the parts for my Range which they stated to me that they would contact me when the parts arrived. All I currently want from PC RIchard & Son is a refund check for the price of my range including the tax. I do not want a store credit. I would like a check so that I can purchase a new stove from another company. I have made many purchases from PC Richard including a air conditioner and, television which I bought last year and I also have a fridgerator and microwave. I want to move on from this very stressful sitution that I have been through with this company. I have wasted vacation days to stay home and wait for service that either comes at [redacted] or never comes at all. I am currently spending money to eat out every day because my range can not be used at all becasue it will heat up and shut down within minutes of being plugged in. I just want a refund check of $974.89

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] %3

Business

Response:

If the range is deemed unrepairable or uneconomical to repair we would give the customer full credit of what they paid us 4 years ago to exchange that range or to reselect a different make and model range. We do not refund money. That is not how th extended warranty works. We do apologize if this customer was without a working range over the Thanksgiving holiday but we order parts that are needed directly from the manufacturer and ask them to expedite them to us as soon as possible. From the service history that we can see, it only looks like this range has been serviced twice in the 4 and 1/2 years that the customer has owned it. That is not considered excessive service within our industry. Customer can renew their contract when it is about to expire for one additional year up to 10 years from the date of purchase.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved. If the range doesn't work after the come out this time I would like a refund for the amount I paid including the tax so that I can purchase a new range.Sincerely, [redacted]

Review: I had purchased a dishwasher January * 2015. The dishwasher has not worked for two months. After a fiasco trying to get service out to my house once to look at the dishwasher the second time on July [redacted] to finally fix the part that was broken. They had installed a new control panel. It is still not working and I am having a hard time having someone call me back to resolve this issue. Obviously with a dishwasher that new it is a lemon and I would like it replaced. I did not skimp on the price and feel they are not giving me good customer service nor the time of day to replace it. I am told they have to come out three times. I feel they are holding me off and hoping my warranty will expire so they can wash their hands with the product. Very unsatisfied with this service and I have wasted $800.00 any help you can give me I would appreciate I am at my wits endDesired Settlement: I would like them to take this dishwasher back and give me a refund so I may go somewhere and purchase a different brand

Business

Response:

Tell us why here...The dishwasher in question is under the manufacturers warranty and they require that 3 failed service calls be performed before they will issue a return authorization to be used towards a new dishwasher. This customer should contact a supervisor at ###-###-#### to see if in fact this is the case or if they will issue a credit to exchange or reselect at this time. A refund is not an option.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The company has made good on the dishwasher and I am waiting a replacement However as a note I have never been treated so rudely by any customer service in my life and once this is resolved will never do business with this company again

Sincerely,