P.C. Richard & Son Inc.

Review: I receive a [redacted] as a gift and the item is not what I really need as its limited to what I can used it with. I need a higher end version due to the video card limitations. They now claim that the item can't be return but when the item was purchase they said otherwise. The sales advisor told my grandfather that if I did t like it I can return it. They are [redacted] who lie to get a commission.Desired Settlement: I even contacted [redacted] and file a complain for the none return acceptance. [redacted], California told me that if a retailer wishes to sell there products they have to accept there policies, [redacted] advised me that there notebook come with a 14 day return policy open/unopened. Yet these people lie to [redacted] people cause they know they will get always with it. [redacted] advised me that since it came from PC Richard & Son I need to complain to them. I spoken to the supervisor at [redacted] but nothing has come from it. I ask the supervisor ([redacted]) to have there regional manager call me but he told me "he doesn't have to do anything"

Business

Response:

Our merchandise return policy states that IPods are not returnable if opened. If that is the case then there is nothing we can do to assist this customer. If they would like to speak to the District Manager of that store they can call ###-###-#### and ask to speak to [redacted] and they will be put over to his voice mail and he will return their call.

Business

Response:

I see that the merchandise was returned on 9/**/13 and a store credit was issued at the present time. As far as receiving a refund back to the customers credit card, that will be handled by our accounting department once we receive the chargeback from his credit card carrier.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Like I said, I'm done with this conversation. [redacted]. The day PC Richards goes out of Business I'll throw a party!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased an LG refrigerator at P.C. Richard and Son in their North Haven Ct location back in May 2013. It was a new unit they were selling in a, 'Tent Sale' outdoors. It is a side-by-side unit and the right door had dent in it and I was told they would purchase a new door and replace if I were to purchase the refrigerator. I purchased the unit, took delivery and also discovered the left door needs to be adjusted and there is one interior shelf that is bent. To date the door has not been replaced and the other issues still exist. I placed multiple calls to the store regarding all the above issues. My last call was today, February **, 2014 and I spoke with a store [redacted] named [redacted] who claimed he will place the order for a replacement door. I have been told this multiple times and I am waiting to hear back from [redacted] as to when the door is to be expected in. At this time I have no faith in their taking appropriate action, this is why I am logging this complaint. I have given this nine (9) months which is more than what I should be expected to wait for a resolution.Desired Settlement: If this unit cannot be repaired within the next 6-8 weeks, I want a new comparable replacement refrigerator delivered and the current one removed.

Business

Response:

I suggest that this customer call the store [redacted] at the store where the purchase was made because I do not see that a new door was ever ordered for this refrigerator. New doors take at least 8 weeks to arrive as they are not stock items and have to be manufactured. Usually merchandise sold at tent slaes or as floor models are sold as is but if this customer was promised that they would replace the door then they should honor that request. Otherwise, we can give the customer full credit of what they paid us to reselect a new refrigerator. The customers invoice is [redacted] and they should refer to that invoice when speaking to the store manager.

Review: Bosch dishwasher was purchased Saturday, May **. We were promised a one-year guarantee to fully replace a defective machine. The salesperson introduced us to an apparent manager to approve a discount for a ten-year guarantee. The salesperson specifically stated that on Monday, May **, we would be called with a specific four-our window for delivery on Tuesday, May **. The only call received was one to call back for the four-hour window. I called our salesperson, [redacted], who said the window was 11:45 to 3:45 on May **. On Tuesday, noone had arrived by 3:45, so I called to find out what was the issue. Apparently, [redacted]'s directions had been wrong. The dishwasher ultimately was installed, but I was forced to be late for a work meeting. When, the next day, I attempted to use the dishwasher, the opening for the dishwashing liquid would not close, so the dishwasher could not be used. I called PC Richardson on Wednesday, May **, to inform of the malfunction. I specifically asked for a call back before 6pm because I had work meetings starting at 6pm. They did not call back. In spite of having my cell phone number, PC Richard only called my home number on May **, and I was at work all day, so could not receive the call. I returned the call today, Friday, May **, and was instructed that a service company would deal with the issue. After speaking with the service company, which required even more time, during my business day, I called PC Richard to request a complete replacement of the machine, which had been promised to us in the sale. Clearly, false advertising in the sale, because I was then told that was not the way they do business. We then went into PC Richard and Son after work to address the issue in person, and we were still rebuffed. We are extremely dissatisfied with this situation and will seek legal counsel, but wanted to address this with the Revdex.com first, to try to resolve the issue otherwise.

[redacted]Desired Settlement: Replaced with new, fully functioning machine.

Business

Response:

There will be no problem replacing this dishwasher once Bosch has sent their tech out to see what the problem is and if it an easy fix or if it in fact should be replaced. They will not issue a return authorization unless they first have the opportunity to see what the issue is.

Review: Purchased [redacted] SoundWare XS Digital 2.1 Home Theater Speakers (Ser# BFF018314) on 1/*/14 from PC Richards located at [redacted]. System failed on May **, 2014. Contacted PC Richards and they indicated to contact [redacted] as the failure occurred after its 30 day warranty. Contacted [redacted] and provided replacement of control pod as a possible solution. Replacement pod did not solve problem as system failed to power up. Followed up with [redacted] and it recommended that I ship the system at my cost to an authorized repair shop. No idea as to time to fix. Asked for my money back given that the product failed within 5 months of purchase. [redacted] did not agree with refund request. [redacted] has proof of purchase under Incident # [redacted]. Product cost 199.99 plus 12.00 sales tax = 211.99. No response from previous Revdex.com complaint to [redacted] who is owned by [redacted], a foreign entity. Pursuing a resolution from PC Richard. The January 2014 speaker purchase was made to address a speaker failure on Samsung TV purchase made in July 2012 also from PC Richard.Desired Settlement: Refund cost of recent speaker purchase of 211.99. Would also appreciate if I could return the Samsung TV for a store credit and exchange as this unit is also defective. PC Richards must have this purchase stored in their records.

Business

Response:

Customers request is not a reasonable request. They are under the 24 month manufacturers warranty with [redacted] and should pursue getting repair or replacement from them as they do not have an extended warranty with us on that product. If the Samsung TV needs repair they can contact us at ###-###-#### and a telephone representative will set up a service call for the TV to determine if it should be repaired or replaced. A refund is not an option.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[[redacted] is unwilling to provide replacement and is unwilling to provide a refund for defective merchandise. Speakers failed within 5 months after purchase. PC Richards should not be selling defective merchandise as well. PC should refund my purchase or provide me with store credit as PC sold me the product.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

PC Richard does not manufacture the product but the customer is under the manufacturers warranty so all they have to do is drop those speakers off at any of our store locations and they will send them to our service center for repair or if deemed unrepairable for replacement. Those speakers come with a manufacturers warranty for 24 months so if any repairs are needed they would be done at no cost to the customer for the 24 months. provided that the repairs are not a result of customer abuse or misuse.

Consumer

Response:

Y

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Given that the speakers failed within 5 months of purchase I no longer have confidence in this brand. I would like a store credit towards another brand. I feel the speakers were defective from date of sale.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I PURCHASED A REFRIGERATOR FROM PC RICHARDS 6/**/12 AND HAVE HAD NOTHING BUT PROBLEMS WITH IT SINCE. I PURCHASED A 3 YEAR EXTENDED WARRANTY ON THIS REFRIGERATOR AND IT HAS BEEN LEAKING FOR THE LAST 2 YEARS. EVERY TIME THEY COME TO FIX THE LEAK THEY SAY IT HAS BEEN CORRECTED, BUT IT KEEPS LEAKING. MY FLOORS HAVE BEEN RUINED TWICE BECAUSE OF THE LEAKING REFRIGERATOR. AFTER 5 SERVICE CALLS PC RICHARDS IS REFUSING TO REPLACE THE REFRIGERATOR. I SPOKE WITH A [redacted] AT PC RICHARDS WHO STATED THAT THEY DO NOT MAKE THE REFRIGERATORS, THEY JUST SELL THEM. SHE SAID THAT THEY DO NOT STAND BY THE PRODUCTS THAT THEY SELL AND TOLD ME THAT I SHOULD CALL THE MANUFACTURER.Desired Settlement: I WOULD LIKE PC RICHARDS TO REPLACE THE REFRIGERATOR

Business

Response:

We do not see that from the information provided that this customer has any extended warranty with us on the refrigerator in question. Please have them call us at ###-###-#### and speak with s upervisor to clarify this situation.l

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do have an extended warranty and have already spoken to a supervisor at P C Richards and the situation has not been resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The refrigerator still has not been fixed. I have not heard from the company who was subcontracted to fix the refrigerator several weeks ago. I attempted to call [redacted] at least two times at the number PC richards gave and every time I call the person who answeres the phone pulls up my account, puts me on a lengthy hold and then picks up and states that [redacted] is not at his desk and offers to speak with me. At this point I would like to speak to a supervisor and find out what is going on with my refrigerator and why it has not been fixed or replaced by now. This is very frustrating. I will keep trying to call this [redacted] person but I have little hope that the issue will be resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer has been given credit of what they paid us for the refrigerator in question in 2012 to reselect. They should call us at ###-###-#### and a telephone representative will give them all the details.

Review: Well I bought a 60 inch Plasma LG TV and the sales person told us I had a in store 2 yr warranty and if I wanted an extended 5 yrs warranty and I paid for it. 9 months from the date I purchase the TV shut off and didn't turn on any longer so I called the sales man and he told me to call the number on the warranty. so I thought that they would honor the 2 yr in store warranty and that was not the case they said they would fix it but that it is in the 5 yr warranty that they are honoring I was angry because the sales man lied to me but I just had them pick it up and fix it 2 weeks later they return the TV and it was working so I figured ok maybe it was a fluke

ok so 13 months later it happens again the repair men come to pick it up and they tell me that if they have to come back that they have to give me a new one well till this day they never honored that. since then the TV has been having the same problem until my warranty expired so the TV goes out again this time PC richards says they can't help so I go to LG the maker and they helped but that I had to pay for the labor which was 350 dollars that was last yr now it happened again and no one wants to help I know for a fact that the store sold me the floor model because when I went the next day after I purchased the TV the one that was on display was no longer there I told then the sales man what happen to the TV and they said they were putting up a new model . I went to purchase a home theater system which that stop working 1 day before the warranty expired and when I went to get a new 1 they said I had to pay 68 dollars in order to get the new 1 because I had to put a 1 yr warranty on it so I did and sure enough 2 days after the warranty expired that 1 stop working I called them because being that it's only 2 days after the warranty expired he flat out said no.. I need your help in putting a stop to this practice and want them to honor what they said they would do which is replace the TV after the 3rd repair...Desired Settlement: I want it to be known tat PC Richards do not honor what they say on TV commercials and in store...

Business

Response:

Customer must contact our [redacted] at [redacted] or call him at ###-###-#### and he will be able to assist them in this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I talked with [redacted] and he just lied to me and I don't want to deal with this I just want to get what I paid for and they never gave it to me..when I spoke with him he tried to tell me that my 5 yr extended warranty also included the 2 yr store and manufacturing warranty so I asked so why did the sales man ([redacted]) called it an extended warranty because to my recollection extended means from the 2yr store and manufacturer warranty the 5 yrs (that I paid 500 $for) kick in after the 2 yrs are up so he's trying to tell me that I paid for the 2 yrs and that is straight up robbery I want all my money back or a new TV with a 7 yrs warranty the way it's should have been from the beginning...

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

OK your saying that I misunderstood what is an EXTENDED warranty well buddy your the one that don't know the difference between EXTENDED and INCLUDED because we got a 2 yrs Manufacture warranty and paid for a 5 yr EXTENDED Warranty(@ a cost of 100.00 $ a piece) and that adds up to 7 yrs it never said INCLUDED which u are saying you only do which would be robbing the customer because I'm paying for the 2 yrs the Manufacturer gives me for FREE so check your vocabulary because I know the Difference between INCLUDED and EXTENDED

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

If this customer has their original bill of sale they will see that their extended warranty or contract if you prefer to call it that begins as soon as the product is taken or delivered. If it is explained properly by the salesperson that sold it he would tell the customer that it is an extended warranty which merely extends the manufacturers warranty from their one year to 3 or 5 or 10 years, or from their 2 year manufactuers warranty to 3 or 5 or 10 years. Customer is correct, our extended warranty includes the manufacturers warranty and is not a contract that begins after the manufacturers warranty. That is the way all our contracts have always been sold. If they feel that is robbery, we apologize for that but that is the way it is.

Review: My Mom, who lives with me, received a delivery of a dryer from PC RICHARD. The guys who were sent not only refused to set it up, but they claimed it was against the store's policy. On top of that, one of them had the nerve to bribe my mother, saying that he'll only set it up if she gives him 100 dollars!!! On top of that, the wrong dryer was delivered!!!Desired Settlement: All the appliances in my house are from PC RICHARD. This unsatisfory service has never happenned before. I want better services from them.

Business

Response:

Tell us why here...We are not able to access the sale of this dryer from the information provided but if it is the wrong dryer that was delivered the customer should contact the [redacted] at the store where the purchase was made and he will arrange an exchange. Bear in mind that if the customer did not pay for a dryer installation at the time of the sale that our drivers will only drop that dryer off. Dryer installation prices vary depending on if it is a gas dryer or an electric dryer and venting may be required which is an additional cost to the delivery charge.

Review: I purhased a Liebherr refrigerator 24"W, stainless steel, counterdepth, with an ICEMAKER, 71-9/16" H purchase price $2,134.96 plus tax. These specifications were repeated, confirmed and reconfirmed with the salesman.

I was given false delivery dates for this the company issued me a $100.00 credit. Finally the refrigerator arrives and

IT DOES NOT HAVE AN ICE MAKER. The manager tells me: how much trouble is it to fill a few ices trays?? continued"

you do not want an ice maker: the water gets dirty in the line.." I could not believe what I was hearing, I was in the midst of an emergency and cut the call short, the manager tells me he is going to give me a $200 credit. Clearly this demonstrates they know they made misleading statements, sold the product they did not describe. He then proceeds to inform me if I want an ice maker it is an additional $1,300. THIS IS THE FIRST Time I heard that

the salesman I worked with never mentioned that, he stated the price stated above and we proceeded with the transaction and later that week I also .Desired Settlement: I move into the apt. 6/*//15 and unwrapped the appliances the refrigerator had a dent, a loud noise and water leak.

Manager informs me to call service. I then tell the manager I have to return to refrigerator, not having an ice make is a deal breaker and I want him to take back the refrigerator. HE said "NO". What he did not say was clearly understood,

later for you lady,.... do what you want you are not going to get anywhere. I proceeded to contact their corporate office to make them aware of the customer service practices of this retail location and the misleading statements made from the start. I want them to take the refrigerator and issue me a refund. NO STORE CREDIT THAT IS UNACCEPTABLE.

I want nothing to do with this establishment ever they have not respect for the laws and rights of the consumer.

Business

Response:

Tell us why here...Customer must contact the District Manager for the store where their purchase was made at [redacted] and he will be able to assist them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[sYour Answer HerAe]

As of today I have received no response to my email semt to Mr. Dan J**, District Manager of P.C. Richards whom I was told to contact by you

Below is a copy of the attachment : email dated July * 2015. Appreciate your contacting me to let me know how to proceed. Thank you for your attention to this matter. [redacted]

Dear Mr. J**, As per correspondence received by me from the Revdex.com Serving Metropolitan New York regarding the above-referenced complaint I filed against your firm I have been instructed to contact you as District Manager for the store located on [redacted] in Manhattan you will be able to assist me with this issue.I can be reached at [redacted]. Look forward to speaking with you. Sincerely, [redacted] telephone: [redacted]email: [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The refrigerator in question is scheduled to be exchanged on 9/*/15 for a Blomberg on invoice [redacted]. If the customer wants to change that date they should contact the store manager at the store where their purchase was made or contact the District Manager at [redacted]

Review: On Thursday MAR * I had a PC Richards tech come to look at my dishwasher which was no longer working. He ascertained that my dishwasher needed a new motor. He would order it and would return in a week. he was very rude and only after I asked three times did he reassemble the dishwasher as he found it. I called and complained to PC Richards and they said they would speak with the tech. On MAR ** I received a phone call scheduling me for a tech to come to install the new motor on the [redacted] of March. On that morning they called to say they would come from 12 pm - 4 pm, but I work during those hours and asked if I could be rescheduled for a morning window of 8 am to 12 pm (which was when the tech came on the [redacted].). He said that it would be done. on Monday, March ** I received a voicemail from PC Richards stating that I was scheduled for a tech to come on WED MAR ** from 8 am to 12 pm, the customer service rep on the line repeated the date and time to confirm it was WED MAR ** from 8 am to 12 pm. I informed my boss that I would be coming in late to work on WED after this appointment was complete. At 8:45 am on WED MAR ** when I had not heard from the tech I called PC Richards to inquire. The first person I spoke with said that I was wrong and that the appointment was for MAR ** and there was no time frame. I explained that my voice mail I received stated clearly it was WED MAR ** from 8 am to 12 pm. The customer service person said she would speak to a [redacted] and call me back. She never did. I was able to speak with a [redacted] through my cousin who works at the company and explained the situation. They offered me a tech to come on Saturday. I had already waited a week and could not wait any longer. I did not feel I should have to take off more of my work so I suggested the tech come after 6 pm on WED MAR ** - they refused saying the tech leaves before 6 pm. As it was their fault I felt that they should have a tech come after 6 pm - they didn't. Because I could not deal without my dishwasher I am staying to have the tech come from 12 pm - 4 pm but I am highly disappointed in their customer service since the fault was theres as they cleared confirmed WED MAR ** and I am now missing a day of work for this.Desired Settlement: I'm not sure if there is any outcome that can happen. I realize that I am getting a tech today (hopefully as it is 10:52 AM and no call has come yet) but I think that I should be compensated in some way for potentially missing a full day of work. If the tech does not arrive today by 4 pm I will be writing again.

Business

Response:

We apologize for the confusion. I just spoke with our [redacted] and he informs me that the tech ran this call and completed it about 1 hour ago.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to have my complaint on record as I feel that this level of service is not acceptable for customers (they did come and fix my dishwasher but only after a morning full of phone calls and I still had to take off the rest of the day of work to wait for them to come. ) But as I said in my original statement, there isn't must else I feel they can do for me.

Sincerely,

Review: over a month ago I call for the repair of my [redacted] stove. For the second time since the oven does not start. The stove is 4 years old and I purchased an extended warranty. The first servicemen came after a week of waiting . He examined the stove and determined that it was a temperature gauge. He order the piece. One week later a servicemen appears with something else which was not the gauge but a piece that was replaced last year. He states that it is the temp gauge and order the wiring and complete apparatus. After 2 weeks he arrives with the wiring but the touch pad is not from my model. He states that he will return on [redacted] (11/**/14) with the piece and I will not have to schedule another repair. He did not return. When I called on [redacted] the service department stated that 12/*/2014 was the earliest they could send someone to see the stove. So after calling one month ahead I have no oven for Thanksgiving.Desired Settlement: They have a whole crew. I have been waiting a month without an oven. Either repair it or replace it before Thanksgiving.

Business

Response:

Customer should call us at ###-###-#### and have the telephone representative get a supervisor to move the repair date to [redacted] 11** so that they will have a working oven for Thanksgiving. This time of the year ovens take top priority.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had made a purchase on 5/**/2015 at the store regarding a new ** washing machine. [redacted] stated it wasn't in stock and they could deliver it on Tuesday the following week. I never received the delivery and I called back on Wednesday for an explanation. [redacted] and [redacted] spoke to me on the phone and they said they could make the delivery on Thursday May ** instead. I explained that I was very dissatisfied and requested to speak with a supervisor, which never happened. I requested for the delivery fee of $49.80 plus tax would be waived and credited to me. both stated they would do so once the delivery was made due to my inconvenience. The machine finally was delivered Friday night evening. The sales rep [redacted] stated once the delivery was made my credit card would have been refunded for $54.00 usc. I was waiting for the refund to be processed to my card which never happened. I had called again to speak to a supervisor and a man helped me who was nice and respectful. He stated he would leave a message to [redacted] to call me back Sunday may ** which he never did. All I want is the refund and I need your help receiving it. Thank you for your time.Desired Settlement: All I want is the refund for $54.00 that was supposed to be credited to my master card, and I need your help receiving it. Thank you for your time. any questions please contact me at [redacted]. My product is acceptable but the inconvenience of having no washing machine for almost a week when they said it was next day delivery is not fair. I have two young children an a backup of clothes to be washed.

Business

Response:

Tell us why here...As per the customers request, I have refunded the $54.00 in question back to the customers Mastercard that they used at the time the sale was made. I will mail a copy of the refund to the customers home address.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On May *, 2015, I ordered and paid for an air conditioning unit (GE 6,050 BTU Window Air Conditioner) to be picked up at the PC Richard & Son location on [redacted] in [redacted]. I received confirmation that the unit was ready to be picked up and, once receiving that confirmation, made arrangements for a service person to pick up and install the air conditioning unit on Monday, May **. This was urgent, as the weather was starting to get very warm and my mother, who is afflicted with severe [redacted], had experienced significant difficulties in breathing at night due to the hot, thick air.

When I called PC Richard on Monday, May ** to advise that I was on the way to pick up the unit I had paid for, I was told by a manager that the unit had been sold to another customer. I explained to them that, given that I had actually paid for the unit, PC Richard had sold property that no longer belonged to them. Rather than offering me a refund, the manager instead offered to replace the model I had paid for with an alternate brand and model. When I rejected this offer as unacceptable, given that I had thoroughly researched the brand and model I had paid for and only wanted that brand and model, I was assured (after a prolonged back and forth) that they would get the proper air conditioner and that they would have it delivered to my apartment that evening, free of charge, so that I could have it installed by the service person who's time and labor I had already paid for.

I waited for hours and called PC Richard numerous times (both the actual store and the online customer service number), but ultimately it was NEVER delivered. They had a different excuse / explanation every time I spoke with them, until I ultimately gave up and realized that they likely never intended to have the unit delivered to my apartment. Instead, they successfully stalled me in the hopes that I would accept an alternate model and not inconvenience them. I refused to do so.

PC Richard still has yet to provide me with the equipment I paid for and now I no longer want it.Desired Settlement: I would like an apology and a full refund of the purchase price by PC Richard & Son, as well as a refund of the money I had to spend on the service installer who was forced to wait for an air conditioning unit that never arrived ($150).

Business

Response:

Tell us why here...I sugges that this customer contact the store manager at the store from where delivery was promised and according to the comments on customers invoice [redacted] delivery was attempted on 5/**/15 by [redacted] from that store but no one answered the bell at this customers residence and he waited for 20 minutes and left. There will be no problem if they want to cancel this order and get their refund but based on what is noted on their invoice from 5/**/15 the only refund due will be the $206.83 that they paid us for this air conditioner.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was home on ** May and NO delivery attempt was made. I even called the store and was on the phone with the manager. It was only AFTER I called the store for the 7th time to ask where the TV was that this story about an alleged delivery attempt by "[redacted]" was made. I was told that "[redacted]" had made a delivery attempt and had rung the bell and had also called me by telephone. When I explained that I had been home the whole time and that the doorbell was never rung, the manager stuck to that story. When I explained that my phone records revealed NO phone calls received during that period, the manager asked me to hold on and then changed the story to say, "Sorry, he didn't call he just rang the doorbell" I then asked to speak to the delivery person and was told that he had conveniently "left for the day". The person who wrote this response has YET to explain on what grounds PC Richards could have possibly sold the same item twice, nor is there any attempt at an apology for having done so. This is the very essence of theft, no different from selling a house to two different people and keeping both sets of proceeds. If this is how PC Richards does business, then I want absolutely no part of it.I refuse to do any more work on behalf of the company. I have already spent hours of phone time (all documented) both with the store on [redacted] and the general corporate customer service. The company should be the one to do all the work from here on out, including proactively making contact with the customer to resolve the issue, issuing the appropriate refunds, etc. This is not difficult to do, but instead is the mark of an honest and competent company. PC Richard & Son used to be such a company but apparently we are a long way from that today.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...As per the store management and their District Manager they do not feel that this customers request for reimbursement of $150.00 is a reasonable request since they did attempt to make the delivery in question and the customer was not at home. Therefore they have no intension of making that payment. So, if the customer still feels that they are entitled to that reimbursement, they will have to persue that from a different venue.

Consumer

Response:

Please note that the last email sent by the PC Richard & Son representative is very much incorrect. Following an email to the District Manager earlier this week, I am pleased to report that the General Manager of the store has called me personally and has agreed to send me financial compensation via a gift card. More importantly, he also personally apologized for the situation, a response that I appreciated as much as the gift card.In light of these actions by the business in reference to complaint ID [redacted], I find that this resolution is satisfactory and the matter has been resolved.I would like to thank the Revdex.com and, in particular, [redacted], for his most helpful efforts in mediating this conflict and helping us to arrive at a successful resolution. Sincerely, [redacted]

Review: I went to PC Richard to purchase a non-Smart TV. All they had were flat screen Smart-TVs. I was reluctant to purchase one. The sales representative told me to purchase one, and if I didn't like it I could return it for a refund. Furthermore, he stated that this is PC Richard policy. I relied on his statement and purchased Samsung UN40JU6500 on June **, 2015. On June **, 2015 a PC Richard service representative delivered the TV, connected it and told me to hold onto the box it came in. I did. That weekend all my concerns about Smart-Tvs were validated. On June ** I notified sales to arrange for it to be returned to PC Richard and to refund me. Since then I got the run-around. First I was told to call the PC Richard Service Dept. They said they could not pickup the TV for a return, that they only do repairs and that I should call the store sales personnel. I reported this to the sales person who then gave me a lot of flack and insisted I arrange this with the Service Dept. This scenario was repeated daily since June **. When it became apparent that I got a sales pitch and a run-around I called my credit card company. They were completely sympathethic. They placed the matter in dispute. My research into reviews by consumers throughout the internet, and beyond those I have seen on Revdex.com, reveal my experience with PC Richard is rampant.Desired Settlement: A PC Richard representative to pick up the TV and to reimbuse me fully in the amount of $1,806.45.

Business

Response:

Tell us why here...This customer should contact the [redacted] for the store where their purchase was made. Thet can reach him at [redacted] and he will be able to assist them. Bear in mind that we do not sell products on a trial basis but if the TV is defective it can be exchanged for a new one or if they still have the orignal box and packing they can see if [redacted] will allow them to reselect a different make and model. As if this time no one has even gone to this customers home to see what the probem with this TV is.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1.Sales persons at PC Richard Inc have an agent-principal relationship with PC Richard Inc. When a sales person makes claims and promises, s/he is speaking for PC Richard Inc.By denying its responsibility as the principal, PC Richard is aiding and abetting its sales personnel to make sales "by any means," even by misrepresenting the truth.2. I have refused service department visits because their stated intention is to repair the TV. I do not want this TV "repaired." I have not asked for repairs. I have asked that the TV be returned, pursuant to PC Richard Inc policy as stated to me the day I made the purchase.3. I refuse any substitution of another PC Richard TV. That was not the deal I made when I purchased the TV.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...As of 7/*/15 this customers [redacted] Card now has the total refund due of $1086.45.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a General Electric Refrigerator with an Ice Maker with water. This was a transfer purchase due to a lemon Maytag refrigerator. I selected a General Electric Refrigerator on 10/*/13, Invoice# from the PC Richards & son company #[redacted]. I purchased a five-year extended warranty dated 10/*/13 on this General Electric refrigerator. They have refused to honor the contract and the extended warranty and not fixed the issue of the water which sometimes comes out and other times it does not. On 12/**/15, PC Richards called a General Electric to repairman to fix the refrigerator. They looked at the refrigerator and stated they could not fix the issue. The problem contuse not to be resolved. The representative refuses to fix the problem and they continue to hang up the phone even through they know I have a five-year extended warranty. I want a solution to this problem. I have to call headquarters where I have scream my head off because they have refused to respect me as a customer and fix the issue. This has been the 2nd refrigerator I've had with this company.Desired Settlement: I want PC Richards and Son to honor the five-year contract warranty that I have on my refrigerator and stop pointing fingers at General Electric and for General Electric Company to stop pointing fingers at them. I want this issue to be resolved. I want the part replaced and if it cannot be replaced; I want a new refrigerator or to refund the entire amount of my purchase.

Business

Response:

Tell us why here...This customer has been scheduled for a service call on 12/**/15 with our own technician so that we can get a second opinion as to what the problem is with the water dispensor. After that service call we will make a determination as to what has to be done and how to proceed. This customer should call us at [redacted] after this service call is completed and ask to speak with a supervisor once they have the report from our tech.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been a loyal customer of P.C. Richard & Sons for approximately 20 years, I hold a PC Richard Credit Card for my Corporation Pelaez & Rolo Corporation, a Property Management Company in Hudson County New Jersey, I have purchased all of the appliances, I.e. Refrigerators, Stoves, Commercial Washers and dryers from your company and have always espoused your great customer service to all my associates in Property Management and property owners, as I have always received the best possible customer service at least that was my experience until recently. Last week I took a friends laptop, which I had purchased at the West New York Store 2 years prior as a present for out of warranty repair the reason for the repair was that the laptop a HP Compaq was giving a error message “ Internal fan not functioning properly “ since I know absence of a working fan can be mortal especially for a laptop I brought it in for service and told the female attendant @ the customer service desk of the same store that I needed to have the fan replaced or serviced, I was given paperwork to sign which included signing a release in the event the technician needed to re-format the hardware in order to complete the repair, I signed it because I was under the impression that it was their protocol but since I have never had a bad experience at PC Richard I felt confident that no technician would need to re-format a hard drive for a fan issue, after all the problem was hardware not software, I was called to pick up the laptop on July *, 2013 and the tech’s comments stated Cleaned Fan and re-checked system, I paid the $ 100.00 charge and when I opened the bag and removed the laptop and started it up I was shocked to discover that they had in fact re-formatted the hard drive, the majority of the icons were missing, the programs were deleted and over 2300 purchased mp3’s as well as photos and documents were all gone, I was furious to say the least in that I recommended taking the laptop to PC Richard for repair so I called the store back and explained my situation and asked to speak with the supervisor of laptop repairs and was given an 800 number which turned out to be computer techs that worked at providing customer support not computer repair, not knowing I was talking to the wrong individual I explained my displeasure with the unnecessary re-formatting of the hard drive and both of the techs agreed that it was unnecessary , but explained that I needed to call the store where I took the unit for repair and ask for the manager, I then called and Spoke w a [redacted] I again explained my displeasure, but he said that it was too late to contact the department that made the repair and since they would be closed in observance of July 4th couldn’t contact them until Friday, he further stated that he would leave a message for a [redacted] who would be the day manager on Friday, July *, 2013 so that he would call and then call me back on Friday morning I received a call from a young man who was the supposed technician who serviced the laptop he stated that sometimes a fan issue can affect software, and that I had signed the release, I re-iterated that I the comment on the pick-up slip stated that the fan was cleaned and the system was checked, and although he was extremely courteous and patient I got the impression that he was making excuses for having re-formatting a hard drive unnecessarily, finally he admitted that the reason he re-formatted the drive was that after he cleaned the fan and it was functional he checked the computer and felt it was running to slow so he thought it best to re-format the drive. I told him that we had no issues with the speed of the laptop and that possibly he thought it was sluggish could have been due to the fact that it had over 2300 MP3’s and a lot of photos, but I had not brought my computer in for any system or software issue, realizing that talking to him repeating his excuses was getting me no where so I ended the call and called the store again requesting to speak to your [redacted], I was told that he was busy unloading a truck and that they would have him call me back, which he didn’t he had a [redacted] call me who stated he was calling to explain to me being that he had worked as a technician previously and as such he was more informed to explain to me the situation, then he went on a diatribe about how technicians need a reference point and that a fan can cause temperature problems, again I knew I was going nowhere, he seemed like a slick talker that just wanted to give me a convoluted excuse but I kept arguing that I didn’t believe all the excuses as far as I’m concerned they screwed up my friends laptop and now were just trying to cover up their error and defended themselves by repeating that I signed the waiver, which I was now told I could have refused to sign and they would then have had to call me to agree to the re-formatting, I would think it would behoove the company to explain this to the customer prior to having them sign a release , I would think it would be more expeditious for the techs to back up the customers hard drive with another external drive and then re-store the laptop to its original state, I was told that would add another day to the repair. He stated that in the future I could refuse to sign the waiver and then I could make arrangements to have the information transferred to another drive, I stated that I would never again bring anything for repair to PC Richard much less a computer. I then asked if I could get the name of the supervisor in charge of your Appliance repair department because I was having problems with that department as well , he said I would have to speak with [redacted], because he was not at liberty to give me the name or phone number of the supervisor of that the department, as I would have to go through all the channels before I could get to a supervisor, I explained to [redacted] that I had called last week for service for 2 Whirlpool Commercial Clothes Dryers (which were purchased @ PC Richard, and Originally I was told that they couldn’t get someone out to me until July **, I then explained that I couldn’t wait that long as they were the only 2 dryers in my multiple dwelling and they said they would try to accommodate me at an earlier date, I had to recall your service department ###-###-#### again as no one called me back, again I went through the endless hoops of either ill trained customer service reps or antiquated computer systems but they couldn’t locate my account with my office number ###-###-####, which I have used for the countless purchases nor could they locate my records with my private cell phone number ###-###-#### finally they located me with the Corporate name, or my name, in any event they gave me an appointment for Wednesday July [redacted] and was told that the service representative would call me on the morning of the [redacted] and give me a window as to when he would be there, I received a phone call that morning from the tech who indicated that he would be there between the hours of 11am and 3 pm, I explained that I was not a resident of the address and as such didn’t want to be there 4 hours waiting, and asked if he could call me back ½ hour before he would be going to my address and he agreed, now mind you when I called in this request for service I explained in detail the problems I was having I gave them the make, Whirlpool, Model #[redacted], I explained that one machine was making a loud scrapping noise when it was working and when I opened the door I saw a felt belt stuck in the crevice between the drum and the body of the interior, and I told them I removed the belt thinking it was the cause of the noise but once removed it wasn’t as the machine still has the noise, and I told them that the other machine was not heating and that I had removed the lower panel and had seen that neither the glow bar was glowing nor was it igniting, when the service man arrived ( a young [redacted] man ) I started telling him the same thing when he told me that he only had a work order for one dryer not two, I said that was impossible that I had called on two occasions and always told them that it was two machines with two different issues, but he looked into the machine w the noise and asked me to start it which I did, he didn’t seem to know what I was talking about when I mentioned the felt belt but then told me that it was part of the drum and that I would have to buy another drum, I thought that was kind of ridiculous as it should be available separately which in fact it is “ Drum Felt Seal Mfg P/N 280114 for an approximate cost of $ 27.00. Then he removed the front panel from the second machine and used his tester and determined that the unit needed an igniter and a flame sensor so I asked him if he had it on his truck and he stated he didn’t ? I was dumbfounded how is it possible that a customer gives you specific information regarding the appliance NO Heat, NO Glow Bar, NO Combustion and you come to supposedly repair the unit and you don’t have these items on the service truck ?? I could understand if it was a motor or another part uncommon but igniters and flame sensors are common items for the repair of this issue, he stated that he would have to order the part and he would call me later with prices for the drum , the igniter and the flame sensor, which he never did. I called the 800 number later that day and told them that the service man never called me as he said he would and I was told that it was too late and I would have to call back on Friday as the repair department was closed for the 4th, I called again and requested to speak to a supervisor or the person in charge of appliance repairs and again the customer service rep couldn’t locate my records with my office number, my cell number, it took her about 15 minutes to locate my records and she kept saying she would arrange another appointment and I kept saying I wanted to speak with a supervisor and she kept trying to make another appointment, finally she listened to my repeated requests to speak with a supervisor because I told her I doubted I wanted to make another appointment as the lack of service was unbelievable, she then stated she couldn’t connect me to a supervisor but she would send him an email and he would call me back before 5 PM. I re-called your [redacted] and asked for the name of the supervisor and he at first he said he would give it to me but when he returned he just told me that he had checked the system and he said it was clearly stated that I had called and that I would in fact get a call back from the supervisor which I didn’t receive on Friday or Saturday , oh yes btw when I called to find out why the tech hadn’t called back the rep stated that she saw that I had COD service on a washer Wednesday not the two dryers I had called in, so something is seriously wrong with the customer service reps in appliance repair. Sincerely yours, [redacted] President Pelaez & Rolo Corporation Property Management Company ms with theirDesired Settlement: The re-formated hard drive has no resolution as they deleted over 2300 PAID MP3's but they should at least refund the cost of the service being as they caused more damage by unnecessarily re-formatting the hard drive. In essence it cost $ 100.00 for PC Richards to eliminate close to $2000.00 worth of music !!!! The problems with the appliance repair department had no monetary loss as the supposed service man did nothing so I wasn't charged.

Business

Response:

Please have customer contact our computer service manager at [redacted] and he will be able to assist them once he investigates what happened.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear [redacted],

Just a line to let you know that I haven't heard from [redacted] of PC Richards at [redacted] and the case is yet unresolved due to no response from the merchant.

Sincerely Yours ,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have been told that [redacted] has been out of the office with a medical issue and will be returning on Monday July [redacted]. I suggest that the customer e mail him again on that day with his complaint @ [redacted] he can call Carlos directly at ###-###-#### so they can resolve the issue at that time.

Review: I have had issues with pc richard and sons for about 3 years. My first problem was 3 years ago, I had bought a camera and after 3 years it needed to be repaired since it was covered under my warranty I took it to the store (the bay shore store) and was sent for repair after 2month of numerous phone calls they told me that they had lost my camera, and gave me store credit. so I purchased a all in one desktop after a month the computer started having pixel issues I took it for repair and didnt hear back from them for a month, when I finally got the computer it was scratched I complaint to the manager at the store and at the service center, it was taken back for a few weeks for them to replace the parts that were scratched I finally got my computer back and 2 weeks later it started having issues again. (-please keep in mind that the computer is used at most 2 times a week and for college research only-) to make a long story short after 3 months of back and forth repairs I filled a complain thru Revdex.com and I contacted pc richard because they were giving false information I was issues store credit..I gave them the benefit of the doubt and on 01/**/2012 I used the store credit and put some money out of my pocket to buy a desktop computer, software and computer accessories. This time I went to a different location thinking I would get better costumer service, but unfortunately that was not the case. The sale associate was very rude ([redacted]) and spent less than 5 minutes with me and didnt help me put ALL the heavy boxes into my car. this computer is only used by myself 1-2x a week and on 02/**/13 I took it for service because the computer was freezing and wouldnt turn on, I was asked if it was ok for them to formar the hard drive if they needed to and I agreed but asked them to please try to fix the issue and not to do a system restore after 2 weeks I got the computer back and it was restored to factory settings so the issue was not really isolated and resolved they took the easy way out. now I am having the same exact issue and do not want to go back to them because I believe that pc richard and son play games with people not fixing the issue and that forces the costumer to come back many times until the warranty expires and we the costumers have to buy more coverage.. the manager at the service department is always not able to speak .Desired Settlement: after all the issues I've had with their products and their costumer service I want a refund in check, cash but not store credit.. I will never buy anything from them again.. I have dealt with them for so long and have tried patiently but it is unacceptable that 4 different products have very poor quality and the store does not stand behind their costumers.

*the comptuer was purchased under my moms name[redacted] the product was bought with the last store credit given and the warranty was paid cash 162.93

Business

Response:

Customers complaint makes no sense. The only time that the computer in question has been in for service was in February 2013. It is still under contract so that if they send it to our service center we can still repair it at no charge to them. If they do not want to do that it then is there choice and I guess they would have to have it serviced elsewhere and pay for the repair, which makes no sense. Our techs do not replace the hard drives or restore the systems unless we have permission from the customer to do so and we do that only if that is what has to be done. We are fully acredited by HP to do repairs on all their products. If the custmer wants us to send their computer directly to HP for repair we can do that for them but bear in mind that the turnaround time will be much longer. That are the only options we can give to this customer.

Review: I bought a (xbox360) on sale. The ad in the [redacted] showed it came with a $50 gift card after a mail in rebate.[redacted] the manager at the store told me the [redacted] made a mistake and the gift card should not have been in the ad.Desired Settlement: Honor the gift card as in the ad

Business

Response:

This was an advertising error in that newspaper and the customer was given a copy of the correction letter. Unfortunately we cannot honor that rebate as the correction was made and posted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am informing you that I have not had any contact with PC Richards since I filed a complaint with the Revdex.com ([redacted]) on 1/*/14. I do not accept their comment that the ad was incorrect and was a mistake by [redacted]. Who is responsible fo making up the ad and who proof reads it to make sure it is correct?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

This is in responce to my complaint. There no offer to settle my complaint. This is the original ad that pcrichards did not honor.

Business

Response:

As per comments on the customers invoice, they already went to the store where they made the purchase and were given a copy of the correction letter due to the advertising error in the newspaper.

Review: This is regarding my LG 60LA8600 TV that I purchased from PC Richard & Son’s Manchester CT store in December 2013. Now the most unfortunate has happened and there is a crack in the panel. I cannot believe that neither LG nor PC Richard is willing to do anything about it and I can’t get my TV repaired or replaced. I bought the extended warranty from PC Richard which they told me covers Manufacturer’s defect, any accidental damage or anything that goes wrong with the TV but now they are telling me that since LG (the Manufacturer) is not covering it under the manufacturer’s warranty, they are not covering it either.

I cannot believe that a company like PC Richard & Son is trying to rip me off, a lowly customer. I thought that PC Richard was a reputable company but now I know that I was a fool to believe that. I took my business to PC Richard because I thought that it would honor its agreement if it ever came to it. The [redacted] just seem to lie and I think they do a very good job at because that is how they are trained. They are very convincing and I must say I believed their lies and fell for it. I was told numerous times that if I bought the extended warranty it would cover whatever was wrong with my TV and I could rest assured that there would be no problems if something did indeed happen. I really did not want to buy the warranty since I was already spending a lot of money for the TV but I put my trust in their [redacted] and in the company and now I feel like I’ve been given the shaft now that the unfortunate has happened and my TV needs to be repaired. Now, all of a sudden, nothing is covered and I am being told that they are not going to honor the agreement. I cannot believe that this is happening.

How in the world can they say one thing to get me to buy something and now that they have to honor it, they are reneging on the agreement. If I knew that the sales people were lying to me then of course I wouldn’t have bought it. But I trusted them and their words that PC Richard is a 100-year old company who has stood on its principles of honesty, reliability and integrity and being there for the consumer but boy, was I wrong. I spent the extra money that I didn’t have to get the extended warranty so I could have peace of mind and now they don’t want to honor their agreement. I was in the store just a few days ago to talk to someone about my TV and I heard a sales person telling a customer in the TV department that if they bought the extended warranty that whatever happened to the TV that they would cover it. He was literally telling her that if she threw the day down and it broke then she could rest assured it would be covered and it would either be repaired or replace because that is what the extended warranty is for. He was telling her basically the same what another [redacted] had told me when I bought my TV. It must be how they are trained – to lie.

It seems that all PC Richard care about is the almighty dollar and then damn the rest of us. I cannot believe that after trusting them that they would honor their agreement, they are now telling me that you are not going to fix/replace my TV. They cannot tell the consumer one thing and then not live up to the agreement. You cannot tell me that all will be well and I will not have any problems if anything at all should happen and then try to back out of it when something does happen. I was told by their [redacted] that my extended warranty would cover ANYTHING that would happen in the unfortunate event – very convincing and I believed and shelled out additional money that I don’t have. This is just wrong, wrong, wrong.Desired Settlement: I would like to have my TV repaired or replaced. That is what they said they would do if I purchased the extended warranty.

Business

Response:

We have already contacted this customer and explained that neither the manufacturers warranty nor our extended contract covers physical damage or accidental damage to her TV regardless of what she states was told to her by the salesperson. We cannot make decisions based on what "he said, she said" at the time of the sale only by what is written in the manufactuers warranty and in our extended contract warranty (which by the way in her case does not even beging until December of 2014. That being said, in the interest of doing something for this customer we have offered a $500.00 Giift Card which she can use towards the purchase of a new TV and a refund of her $300.00 extended warranty with us since her TV cannot be repaired under it's. terms. In the event that she does not have a copy of our extended warranty so that she can see what it does and what it does not cover, we will put a copy in the mail to her home address today. There is nothing more that we can do to resolve this issue and given the circustances we believe that our offer is more than generous in an attempt to settle this matter amicably.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I cannot believe that PC Richard is refusing to take responsibility to honor their agreement and that the Revdex.com is accepting their response. Who's going to protect the consumer? This is totally unacceptable and I cannot believe that you are allowing them to hide behind the facade of "he said, she said." They know exactly what they train their employees to tell the customers and that is exactly what their employees do continue to do. The customers then suffer when something happens and PC Richard does not want to fulfill its obligations. Because they are giant company and I am only a small potato, no one cares and they get a pass while I suffer the consequences. You have to realize that this is not right and they cannot continue to trick and rob the customer while they continue to profit immensely at our expense.

I thought the Revdex.com was there to help protect us but I see that anyone can be listed on your website as a credible business just as long as they pay the fee. You claim on your website that "If a the business has been accredited by the Revdex.com, it means Revdex.com has determined that the business meets accreditation standards which includes a commitment to make a good faith effort to resolve any consumer complaints. Revdex.com Accredited Businesses pay a fee for accreditation/review monitoring and for support of Revdex.com services to the public." That company has not made a good faith effort to resolve my complaint. I paid over $1,800 for my TV and over $300 for the extended warranty and they want to throw me a bone with $500. That is the most insult. They think they can offer me a fraction of what my brand new TV is worth and then just shut up and walk away. How is that a good faith effort? I am without a TV that cost me a total of over $2,100. They have to be held liable and the Revdex.com should do something about it. They should repair or replace my TV as they said they would. Who is going to be there for the little customer after Big business squashes them with their feet after they have already squeezed the almighty dollar from their hands. Every company is out there to make a profit, I understand that, but you cannot continue to allow them to reap profits through dishonorable means.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a dish washer from PC Richards in August of 2013. Almost immediately after the installation, I noticed periodic pools of water near the dish washer. I assumed it was my children or dog making a mess and ignored it. When I noticed the laminate floor near the appliance starting to warp, I took closer notice. It was then that I discovered that every time I ran a wash, there would be a pool of water near the appliance. I called PC Richards to set up a service date. The repair man came and noted that the appliance was not level (PC Richards installed the appliance) and that was the reason for the water. He told me that he leveled the appliance and left. I have not had the same problem since then. The problem is, my floor, which is relatively new, is now damaged. I called PC Richards claims department and tried to set up a date for them to come look at the appliance. Two representatives from PC Richards came to my house on April [redacted]. One of the individuals was the man who installed the appliance in the first place. He did not identify himself as the installer, but I clearly recognized him. They took some pictures and advised that someone would be in contact. I called the claims department a week later and was told someone would call me back. I then called on May [redacted] and was again advised that someone would call me back. There has been no response at all from PC Richards regarding compensation for my damaged floor.Desired Settlement: I want PC Richards to pay for the replacement of my flooring. The floor cost us $1,650.00 when we purchased it. While the entire floor is not damaged, it is a very visible section that is clearly damaged. I want to be reimbursed for the replacement of this flooring.

Business

Response:

Our [redacted] has all the information and will be in contact with the customer. They can reach him at [redacted] in the event that they do not hear from him in the next day or so.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not heard back from the [redacted]. No compensation for the damage made to my floor was made.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As far as I know, [redacted] is still working on getting an estimate from the flooring guy. My concern was that he did not sound like he cared about making my floor look normal. I have not heard back from him but I would expect that he would contact me to tell me what is going on. To tell a customer to file a claim in court instead of taking responsibility of an error made by a customer is disgusting. I should not have to go to court to get a company to fix what it broke.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Ok. Keep us posted as to when [redacted] gets back to you regarding making the floor whole again. [redacted] did speak to the installers this morning and they had told him that someone was out to the customers home last week and is working on the damaged floor issue, I guess that was [redacted]. Customer was also left a voice mail message this morning at ###-###-#### by corporate regarding this claim as corporate would like to know what is being done to resolve this issue by our installers and their contractor.

Review: PC Richards sold me a Samsung refrigerator model # RB195ACPB bottom freezer which contains a defect that causes the refrigerator coils to freeze and collect water and ice inside and underneath the bins. This freezing has caused me to suffer damages for, including but not limited to, lost groceries, spoiled food, water pooling and freezing, and time lost from work. The repair person sent by P.C. Richard, pursuant to the extended warranty, “defrosted” the appliance and advised me that this is a common problem with these Samsung units, that there is not much that can be done to correct the problem other than to continue defrosting it and cleaning it when the ice collects. I have since learned that there is kit or repair part available from Samsung that will eliminate the condition.

On May **, and again on May **, I provided [redacted], [redacted] of the [redacted]. store with the above details and requested his assistance in obtaining service or replacing the unit. He assured me that he “would contact the Samsung representative and get back to me” to resolve the problem. To date I have not heard from him. In view of his indifference to my request for service, I ask you to please contact Samsung or the appropriate PC Richards officers and arrange to have this unserviceable refrigerator repaired or replaced. Since this issue is currently being litigated in federal court, you should be familiar with all the particulars. Please schedule a no cost repair or replacement for me without further delay. I would prefer to tell my friends and neighbors that my experience with PC Richards was positive, that you service what you sell, as opposed to telling them that I was stonewalled and the recipient of insincere commitments of Superior Service Before, During & After the Sale; by a business who sold me a defective product.Desired Settlement: no cost repair or replacement

Business

Response:

Customer purchased this refrigerator in December 2010. The only service call that we have a record of was placed in December 2013. Customer is under our extended warranty until December 2014. All he has to do is to call us at ###-###-#### and a telephone representative will set up a service call for him at no cost to him (under our extended warranty).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

THe service person who was here for the December service call informed that the water pooling and freezing problem I am experiencing is common to the Samsung refrigerator I purchased. HE further advised me that other than cleaning or defrosting the refrigerator there is not much that can be done further problems. A service person can call me or inspect the unit to determine if it can be repaired or needs replacement. THis response does not constitute a waiver of any rights or remedies that I may have pursuant to federal, state or local laws. Including the right to seek legal action.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

That is a reasonable request. Have this customer call us at ###-###-#### and we will send a tech out to determine if this unit can be repaired or if it needes to be replaced.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The service technician is scheduled to inspect the refrigerator this coming week. After his inspection we can determine if repair or replacement is appropriate.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,