P.C. Richard & Son Inc.

Review: On 1O/**/2013 I purchased a Frigidaire Gallery - Refrigerator Model # [redacted]: price $1,169.97 . The refrigerator was to be delivered by installer . A service contract was also purchased for $159.99; Deliver Charge was $175.00. Total purchase price $1,634.76. Invoice # [redacted] ( Purchased at [redacted] store #[redacted])

[redacted] - Account # [redacted] Delivered to [redacted]

The refrigerator was delivered to my daughter on October [redacted] at the following address: [redacted] - [redacted]. Upon delivery the refrigerator was set up by installers and brought into the home without the box.

Within a week the refrigerator and freezer system stopped working, we lost food, meats, frozen foods milk and dairy items etc. We called for service on 11/**/2013 the service contractor came on the same day, his findings as stated was that the computer board and the water filter was broken. He offered to order parts for replacement . I ordered a new item not a reused refrigerator, therefore I should not accept repairs. I called PC Richards and was assured that I would receive full reimbursement/refund the number called was ###-###-####. After waiting without a refrigerator for more than a week I returned to PC Richards at [redacted] in [redacted] to inquiry as to when or what was being done as to my refund and a pick-up date. I was told by the manager that since the refrigerator was taken out of the box, I am not entitle to a refund however, how would I know that the item was defective without taking it out of the box? Also, as previously stated the installers removed it from the box prior to bringing it in the house. I was informed by PC Richards that it was up to the individual store to refund my credit.

According to the PC Richards policy their is a 30 day Merchandise Return/Refund Policy.Desired Settlement: Pick-up your refrigerator as soon as possible and credit my account.

Business

Response:

Cutomer has been issued a full store credit to exchange the refrigerator in question for a new one or to use that store credit to reselect a different make and model. We do not issue refunds on home appliances as per our Merchandise Return Policy which is posted in all of our stores. We do not expect a customer to accept service repairs on a product that is that new and that is why we issued the full credit to exchange or to reselect. All the customer has to do is to contact the store manager at the store where they made their purchase and give him their invoice number [redacted] and he will process the exchange for them.

Review: Bought a [redacted] dishwasher in 2012 for over $700,

Had to buy an extended warranty with PC Richards.

Had 2 services with service people from the contract, both said it is the problem that can not be corrected BECAUSE IT IS s a manufacturer DESIGN FAULT.

Tried to return for exchange since I can't use the dishwasher for 2 years. It simply does not wash dishes. I had to do it by hand all this time!!!

PROBLEM?

I could not. Between [redacted] and PC Richards I am simply a ball that they throw at each other.

[redacted] does not accept my claim since the contract warranty is with PC Richards, but PC Richards says that they don't return the defective item.

Now I am left with this junk for over 2 years.

Now the warranty insurance sold by PC Richards prohibits me from dealing with [redacted] directly, though they designed and manufactured this dishwasher that does not wash dishes.

I have never been in such absurd situation.

I really need your help. I am a senior citizen and can't afford to buy a new dishwasher. And why should I?????

I paid enough to have a normal, working appliance.Desired Settlement: I would like to get a replacement or cash back from PC Richards.

they sold me a lemon and must take it back.

Business

Response:

Tell us why here...Customer has a service call set up with one of our own techs on 2/**/15. If our tech reports that this unit does indeed have a manufacturers design flaw or if it unrepairable or uneconomical to repair, then we will issue this customer a credit of what they paid us for the washer in 2012 to exchange or reselect a different make and model.

Review: On December 2007 as a favor to my friend [redacted] I agreed to co-sign in order for her to be approved for credit and be able to purchase a TV on credit at PC Richards. The sales person told me that I was co-signing for the TV only & in the future when [redacted] has better credit she will be able to apply for her own credit with PC Richards. Later on to my surprise I found on my credit report that [redacted] was extended a larger credit amount than what I had agreed to co-sign for. I never signed any additional paper work or agreed in any way to be responsible for the extended credit line. I called PC Richards & was told [redacted] made a purchase & was extended credit. I explained I was not aware, not notified & had not agreed in any way to be responsible for this. I asked to be removed from the account & the lady told me that this was not possible & that they can extend the credit amount without my permission. I taught this was legal until last week when I spoke to a lawyer & found out that this could not extend credit using my social security number without my permission. [redacted] has been making the payments as agreed. I never signed any paperwork or agreed in any way to be extended credit using my social security number or any of my information. I want PC Riichards to remove me from this account & destroy whatever all personal information relating to me. I feel violated that they extended credit using my information without even asking me.Desired Settlement: I would like my name to be removed from the account as the co-signer. I also want PC Richards to destroy any personal information they have relating to me. I feel violated that they extended credit using my personal information without even asking me. I will wait for a response to this complaint. If issue is not resolved soon I will take legal actions. I may be contacted at ###-###-####.

Business

Response:

Tell us why here...Customer can contact [redacted] at [redacted] in case he cannot resolve this issie with the bank at [redacted] because this is now an issue bttween him and the bank.

Review: Opened a charge account to purchase a new mattress. Was told I could charge 1100 on the card so I did. The past 2 years I've been building my credit back up, so I regularly check my credit score. Upon checking my score a week later I see i'm over charged by 100 dollars and my credit score has gone down. The sales person at the time told my they always let you charge 10 percent over for you first purchase. When I called to complain and spoke with the manager he told me the same thing and I needed to call [redacted] bank because they the charge go through. Called [redacted] bank and said it was there fault for overriding the card and putting the charge through. Called pc richards back and they said [redacted] was to blame for letting the charge go through. Either way i'm stuck in the middle with a mark on my credit score and a drop in my score in unacceptable. With no resolution in hand.Desired Settlement: Not sure because this is a big deal to me. They need to pay the 100 to get my card back down to the right balance.

Business

Response:

Tell us why here...Customer should contact [redacted] at [redacted] who is our in house contact for the bank to see if he is able to assist regarding this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I spoke with a [redacted] No resolution in site yet, but he was going to call synchrony bank and see what they can do to clear any marks on my credit score.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...Ok. If [redacted] is working on it the customer is in good hands. He will do his best to make things right.

Review: I purchase a five year warranty. My washer has been broken for over a week and they now tell me it will be another week to get someone here. I have four kids and I am dying from Erdheim Chester Disease which prevents me from going to public spaces (like laundromat). They canceled my appointment for repair today without telling me costing me a day of vacation time ( why wouldn't they call?!?).Desired Settlement: Repair person here by Friday or a replacement washer.

Business

Response:

All service calls were cancelled due to the weather conditions in our area. I see that she is scheduled for 1/**/14. If she needs a sooner appointment please have her call ###-###-#### and ask the telephone representative to get a supervisor involved to see if a sooner apopointment is possible.

Consumer

Response:

I have spoken with the business in reference to complaint ID [redacted], and they have sent someone out to fix my machine. Therefore the matter has been resolved.

Sincerely,

Review: I purchased a ** refrigerator 4.5 years ago with a full 10 year warranty. Was told by Customer Service that part could not be ordered and I had to purchase another refrigerator. I picked out a Kitchen-Aid, had to pay $700 extra. P.C Richard paid for. 1/2 of the 10 year warranty and credited me for the ** Refrigerator but I still had to pay over $600 extra! After my fridge was delivered I was informed that the part was in!Desired Settlement: It's unfair that my refrigerator could be fixed, I found the part online and even told customer service that the $150 part was available. P.c. Richard set up 2 service calls prior to this and cancelled because the part came in cracked. My refrigerator could have been fixed, instead I was lied to and had to spend the extra money on another one that is very loud and noisy.

Business

Response:

Tell us why here...There is not much we can do about the old refrigerator that was exchanged but we must have been told by [redacted] that the part needed was no longer available otherwise we would have continued to repair it rather than issuing this customer a credit to reselect and having to scrap her old [redacted] refrigerator which was over $1000.00 loss that we took by scraping it. There would be no reason for us to lie about that since it would not make any economic sense for us to do so. If the customer is not happy with the new refrigerator we can give them credit to exchange that one or they can reselect to a different make and model.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke to GE after my refrigerator was replaced. The part # that was need was WR13X10658, they have 437 in stock? I was also informed that this is not a complicated repair. P.C. Richard informed me that they did get the part in but that it was cracked and they need to order a new part. I waited and they called me to let me know the part was in, set up another service appt., again I was told something happened with the part again. My GE refrigerator was only 4.5 years old, I had a 10 year warranty that I purchase from P.C. Richard. When they informed me that my refrigerator was not repairable I trusted them. The part is available at GE, they lied to me and told me they no longer carried the part. This is very deceptive, GE could not believe that P.C. Richard said the refrigerator could be fixed! I spent $800 that I didn't need to spend! Thank you for your time, [redacted] Sent from AOL Mobile Mail

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...We can only give credit to the customer of what they originally paid us. If they choose a product that is more expensive than the credit that they have then they are responsible to pay the difference. That is stated in the terms of all our extended warranties. Just to put this matter to bed we will refund $200.00 back to the credit card this customer used to make the exchange as a gesture of good faith on our part. Upon doing that we will send that confimation to the customers home address and we consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: To whom it may concern I purchased a Jen. Air stove from pc Richard .I really like the stove. I had a problem where the oven was turning on by itself . The tech came to the house and said it needs a new board . PC change it free of charge because I did buy a 10 year warranty 6 months later it started doing it again. The way I new it was on house was very hot now when I leave my home I un plug I contacted PC again they recommend change board I do not feel safe with this stove and not going to put my family at risk they refuse to work with me to exchange for equal value or lessDesired Settlement: I am looking to exchange for same value that why I purchase warrenty for this product I paid 1300 for stove and they are spending 500 in parts this is the second time they are changing same part I don't feel safe just want product exchange for equal value

Business

Response:

Tell us why here...It does not look like any parts were ever changed before on this range in order to correct that problem. Parts needed are now in and customer should call us at ###-###-#### to set up an appointment to have them installed. If thise parts do not resolve the issue then we can issue the customer a credit of what they paid us to reselect a different make and model. If the customer ten chooses a make and model that is more expensive than the credit issued then they will be responsible to pay the difference in cost. In addition, the remainder of their extended warranty would be satisfied at that time once the exchange is made.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To Whom It May Concern:PC Richard and Son should review their records. The part was changed before, and I have the old part in my garage. I am more than willing to send you pictures of the part. Furthermore, the most recent repair person told me that he found records stating that the part was changed before. I am getting the same response as before from this company, and I am very concerned about the safety of my family. I am stuck with a product that is not safe. My wife and I have to unplug the stove when not in use. I have made numerous attempts to contact PC to resolve this problem at their [redacted] number, but PC refuses to exchange the product even if it is of a lesser value/quality. They would rather risk the safety of me and my family.

Cordially,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...Under the terms of our extended warranty with this customer, we can repair the range in question at no cost to them but if they do not feel safe with this product then we can issue them a credit of what they paid for the range in question which was $1300.00 and satisfy the remainder of their extended warranty and the customer can then go to any one of our showrooms to reselect. If that is what they want to do, bear in mind that the range that they purchased was a floor sample priced at $1300.00 and to replace that model with a new comparable model would be about $2700.00 which would cost the customer $1400.00 out of pocket. Otherwise, as stated previously, the parts needed to complete the repair of the range they currently have are in stock and can be installed when the customer calls us at ###-###-#### to do so. If they still want the credit to reselect they can still call that number and have a supervisor look at the comments on their invoice [redacted] and he or she will be able to process the necessary paperwork to get that credit issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

To Whom It May Concern: I feel safer taking the store credit and choosing a new stove. I do not have a problem paying the diffrence for the new stove. I will contact customer service today to make the arrangement.

Sincerely,

Review: Date: 9/**/13Re: (Maytag) Refrigerator- Model # MSD2572VEWPurchase date: 6/**/09Extended warranty (10) years from date of purchaseInvoice #: [redacted] P.C. Richard & Son Corporate HeadquartersOffice in [redacted] Attn: President [redacted] President, CEO [redacted]Dear [redacted] or [redacted]:I am writing to inform you concerning several complaints I have made to the Headquarters Service Center Customer Service # ###-###-####. On 9/**/13, I spoke to Astoria Store [redacted] concerning service for my refrigerator (Maytag), Model # MSD2572VEW, which I had purchased on 6/**/09 at the Astoria Store [redacted]. I spoke to young lady who had not a clue what I was speaking to her about after 7 times of explaining to her the situation that I need service for my refrigerator. Afterwards she became very frustrated and she did not have any clue what to say. She then hung up the phone. I called again and she refused to pick up the phone. An hour later, I called again and spoke with a representative by the name of ([redacted]). He apologized to me and placed a work order request for 9/**/13 for a repairman to come in to see my (Maytag) refrigerator. I explained to him that the freezer shut down and defrosted and the water spilled onto the produce and all of it had to be thrown away. He said to call back on a Monday, on 9/**/13, which I did and spoke to a [redacted] from Headquarters who I explained that situation as well and stated that I need a repairmen as soon as possible. [redacted] was able to get someone on the same day for 9/**/13; however, I did not know the repairman was going to be from an independent company called (Major Appliances). Why do I know this is because a lady called within a half an hour later stating that she is from the independent contractor called (Major Appliances) and that the repairman is already on his way to see the refrigerator (Maytag). I decided to call back [redacted] at headquarters but a man by the name of [redacted] came on the phone. I explained to him that I do not trust independent contractors because they do not do that job and lie. As I had explained to [redacted], in about one hour, it happened as I stated, the repairman had not fixed my refrigerator. There was water all over the floor and the refrigerator was not working at all as I have stated before that this would occur. I called headquarters once I arrived home. I spoke to a so-called supervisor who was very disrespectful towards me and could not understand the situation. The supervisor refused to acknowledge the situation and hung up the phone on me. I received a call back at about 5pm that the repairman will come on 9/**/13 which should have been here this day to assess the problem with my refrigerator. The reason for this complaint is because this is not the first time this has happened. It has been a continual battle with customer service that I have received from the Astoria Store [redacted]. I do not know what else to do. Your company at this time is breaching the contract of my refrigerator (Maytag) which holds an extended service protection plan for 10 years of the day of possession and purchase. My Invoice # is as follows: [redacted], purchased on 6/**/09 at the Astoria Store [redacted] located at [redacted], Phone# ###-###-####. I want a resolution as soon as possible. If you want to breach the contract, I do have attorneys standing by. I have been a loyal customer for over 25 years to this day and still own appliances that have extended warranties by your company. I am wondering did I make the right decision of purchasing from your company. I believe the public should hear what is going on and how your customer service has been treating customers and how your company is breaching a contract with a customer who has been very loyal and does not deserve such treatment from your company and wants a prompt response. I am still without a refrigerator that is not functional. I have been lied to many times by your sales representatives and also lied to by your customer service representatives. This has gone too far. I want a solution to this problem. This complaint will not go unnoticed. It will be given to the public and to ([redacted]) if this complaint is not resolved. I wait for your response. Here is my phone number I can be contacted ###-###-#### or ###-###-####. P.S. My complaint will not go unnoticed and it will be given to the public. If there is no resolution, and not resolved, again it will not go unnoticed. I will not stand for this behavior. I paid for my service. Your company has breached the contract. Sincerely,[redacted], [redacted], [redacted]###-###-#######-###-####Desired Settlement: I want my refrigerator (Maytag) the way it is supposed to be. If it is not fixed or can not be repaired, I want the refrigerator replaced. This is the contract. There have been too many issues of disrespect. The company continues to ignore the contract and they refuse to abide by the contract of the 10 year warranty of the purchase of my (Maytag) refrigerator.

Business

Response:

Our own tech did run this service call today 9/**/13 at 12:08pm and has ordered a part needed to resolve the issue. If the refrigerator cannot be repaired once the part is installed, we would have no problem giving the customer credit of what they paid for that refrigerator to reselect a new one. As far as future service calls if needed, the customer can always request our own techs rather than an independent servicer at the time when they place their service call. As a matter of fact, that is now noted on this customers invoice to do that automatically.

Review: I purchased a 32" Coby television in December 2011 as a gift for my niece. It cost 199.99.. In November 2012 My niece contacted me asking where I bought the television because it kept getting hot and shutting off. I had her bring the tv to me. I gave her one of my 32 inch tvs I had at my house to use. I contacted pc richard and coby in december and got no help. Finally the television blew up in January and again I tried to contact Coby with no success so I did speak with PC richard and they stated that it had been over a year so they couldnt do anything. So I threw the television away and purchased a new one from another retailer. Fast forward to January 2014. I received a letter from Pc Richard stating that the Coby model I bought had a serious safety recall. It stated that the TV can catch fire by overheating. I called PC richard and told them I had thrown it out over a year ago. The woman gave me the District Managers Email. Her name was TARA. I emailed her and she did not respond. I received a call from a gentlemen who was rude and just told me that I am out of luck because I threw the Television away. And he hung up on me.Desired Settlement: I would like to receive the 200 dollar gift card for the defective television. This is what the letter I received stated that would be the compensation for the recall.

Business

Response:

Please contact [redacted] and depending on the serial number of that TV she will be able to assist the customer. Not all 32 inch Cobys are on recall. It depends on the model and serial number and she will be able to access that information from our records and if this customers TV qualifies she will be able to assist them.

Review: I purchased a brand new refrigerator in 2006 when I built my home. In February of this year 2014 my water/ice maker started giving problems. The icemaker was making ice as normal, but the water stopped coming out. A technician came to my home on 2/[redacted]and advised they need to order a part. I continuously kept calling since we were in the middle of March and still no word. Water is 99% of what my family drinks on a daily basis. On 3/**I was advised the part was not in yet. On 3/**tech came to my home and changed a valve. Today 4/**tech changed a switch. After the tech left my home, I saw water on the floor. When I went to my kitchen I heard water spraying behind the fridge. Water was flooded all over my kitchen. I called the [redacted] and advised the tech who came to repair it was out of the area and it was too late for him to come back. They told me to lock off the valve. The problem is still NOT fixed. After numerous time taken off from work to be here when the techs come to try to fix it, the problem is no where close to being resolved. This is very frustrating and inconvenient. I purchased water filters to use in my fridge, and I cannot use it. I have purchased and extended warranty for this purpose. I am sick and tired of this. Please fix it or replace it, as stated in your warranty. How much longer does this have to continue? I am fed up. The silly tech even asked me today, if I am manually throwing water into the ice machine? Ummmm the ice maker is making ice as normal. I am tired of explaining this and don't know how else to explain this anymore.Desired Settlement: Please send someone to fix this once and for all or replace the refrigerator.

Business

Response:

Parts have been ordered to complete the repair. If this problem cannot be corrected, then we will give the customer credit of what they paid us in 2006 to reselct a new refrigerator.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

?

This is in response to complaint # [redacted], we are still having a problem with pc richards as of today two technicians came at different times to fix our refrigerator. It is still not fixed, they keep ordering the same part and with no results to fixing the problem. We are not getting a clear answer as to what will be done, now we are waiting on a supervisor to come and fix the problem, that will be more than two weeks from today, this problem has been going on for way too long.

Thanking you in advance

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

a simple matter is not being resolved. No one gives me factual statements in order for me to feel pleased with the service. Everyone has the same thing to say and management is not addressing the issue. Techs have been out here a multitude of times, they have come with the same parts, where they say no repairs can resolve the issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I am going to cancel the service call and issue the customer a credit to reselect a new refrigerator. The remainder of her contract will be satisfied by this exchange. They will receive full credit of what they paid us for the refrigerator in 2006 and if the new model that they choose is more expensive than the credit issued they will be responsible to pay the difference. We will contact the customer today with the new invoice with that credit.

Review: A/C unit was returned to PC Richard in 2012 because it had stopped cooling. The replacment unit now after 2 years has also stopped, each time they charged me for the extended warrenty and it keeps going up in price. I called on 6/**/14, said they could not send repair until 7/**/14. Not sure why they would send repair for a sleeve unit of 12,000 BTU, it is clear that the unit is defective to stop cooling after 2 seasons. Well, on 6/**/14 I called the [redacted] of unit and explained the problem, on 7/*/14, the [redacted] called me to tell me they spoke with PC Richard and to expect a call about receiving an exchange. On 7/*/14 I received a call form PC Richard to inform me I was receiving an exchange and to take it to any store for the exchange. On 7/*/14, I loaded this 80lb A/C unit in my truck and drove to to the [redacted] store. I was than told by sales rep and customer service I could exchange it for a different brand if I wanted. I said OK great!, since this is the 3rd unit in like 8 years. When the sales rep was doing his thing punching in all sorts of things in the computer, he said OK, that will be an additional charge of $371.00. I said what are you talking about??? I was told it was an exchange. He said nope, this is a more expensive unit, I said OK than just give me the same as I already had. He said OK, that is $321.00 more than. I said what are you talking about, well he said PC Richard gave you a credit of $398.00 towards the replacement and this model I don't have so you have to pay the differance in the price. Well, unknown to him I called [redacted] store before going to [redacted] and they said, we don't have your model but [redacted] does. So your best bet is to go there. So how can they not have it. On 7/*/14 I called back the [redacted], they were shocked that PC Richard did this after agreeing with them to exchange the unit.

It is now 7/**/14 and I still have no unit, [redacted] said they tried to get PC Richard to honor their agreement but they refused. In the mean time [redacted] is trying to locate a dealer that will exchange the unit. Since all this I received a letter from PC Richard which stated they were giving me a credit for the value of my unit. ( which by the way they do not state how they come up with this amount) the unit 2 years ago was a $700.00 which is the same price as it is now! Unless in 2012 they ripped me off by giving me a model worth less, or reconditioned by them and sold as new. So I am out a A/C unit and $$ for the extended contract that is worthless.

I cannot live like this, it is taking a toll on my health. I am schedule for surgery and cannot be without this. So I am going on 7/**/14 to purchase another unit from someone else.Desired Settlement: I want them to refund the warrenty price I paid and value of unit.

Business

Response:

As per the terms of our extended warranty, when doing an exchange for a customer we will give the customer full credit of what they paid us towards the exchange or reselection of a new product. The extended warranty will be satisfied by that exchange and if the customer selects a new unit that is more expensive than their credit then they are required to pay the differenc in price. If we are exchanging it for the exact same model, then it should be done as an even excahnge with no money out of pocket to the customer.

Review: On September *, 2010, I purchased a G.E. Dryer model #DPSE810EGWT for $ 692.70, including required dryer accessories, (advised by the sales representative that I needed to purchase) , delivery and taxes, from P.C. Richard & Son. I found out that the dryer was hooked up to plastic ducts for venting by PC Richard which does not comply with code section [redacted], which requires that vents be constructed of smooth metal ducts. I recently found out that the dryer could only be hooked to flexible ductwork meeting UL 2158 A as required by the state. I am now in fear of a possible fire as a results of misleading, insufficient, incorrect information supplied by the salesman for venting accessories and the subsequent hook up by P.C. Richard of the dryer to plastic venting ducts. I depend on the business I am dealing with to be aware of and relate to me the necessary materials that are compliant to code

I know there has been a delay in this complaint but I have been ill.Desired Settlement: To resolve this problem, I would like to request the compliant smooth metal duct work be hooked up complimentary as a results of PC Richard putting me through this misinformation, stress and aggravation. I would like to resolve this problem immediately and would be grateful if the process could be completed as soon as possible.

Business

Response:

Tell us why here...This issue was addressed over one year ago by our installation managers and based on the pictures that this customer sent to them it was determined that we did not even do that installation. If customer requires additional clarification they should contact our installation manager at [redacted], they can also reach him by phone at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In the complaint I gave the invoice number, date, saleman, location of installation, all details of the installation and P.C. Richard business location ([redacted]) They did install the dryer as the invoice reflects but illegally did not advise as to the correct venting and hooked it up to the illegal venting. No they did not install the venting, but should have as the hook up to the plastic venting is illegal....see complaint

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...None of what this customer is requesting is going happen. We had nothing to do with the illegal (not up to code) vent installation that is in this customers home. Her complaint should be against the person or persons that did that installation, not PC Richard. Nor do we even do that type of vent installation. Customer has been contacted by our Corporate office and as far as we are concerned this matter is closed unless this customer can show us a paid invoice that we in fact did the vent installation in question.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have reviewed all of the information. P.C. Richard, I agree, did not put in the original venting, which I stated in previous communications. My problem is that they HOOK UP dryers, as they stated as well, to any venting that the customer has whether legal or illegal. If this is allowable by the Revdex.com or the Attorney General of [redacted], who I have contacted, then I no longer have an issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bought a washer from them brought it home it didn't work I returned it they gave me a different washer brought that one home I unplugged the the washer from the bottom to connect the water exit hose. water came out I knew at that time this was a scam I called whirlpool and asked them if their washing machine came with water in them their reply was no . So I called pc Richard they told me water does come in the washers any how the washer was inoperative for the second time unbelievable!!!!!Desired Settlement: I would like a replacement delivered to my home in a box

Business

Response:

Tell us why here...Customer is scheduled for service on the washer on 3/**/15. If the problem cannot be resolved at that time we will gladly exchange it for a new one in a box but bear in mind that all washers and diswashers will have some water in them as they are pre tested at the factory. This is not a scam and I have no idea of why someone at Whirlpool would tell a customer that there is not suppose to be any water in a new washer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Two washers cannot be bad at the same time read all of of Richards reviews Most of them are about washers

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: purchased dishwasher nov,2014 started to leak,had problems closing door. After many repair visits from PC Richard, finally it was determined, improper installation on their part. I agreed to have them credit my PC Richard acct even there is a 0 balance. They refused to give me my money back. so they emailed me a copy of a credit receipt minus the install fee that I paid. They installed it improperly & now refuse to credit me the full amount. this is from [redacted] at customer service ####-###-#### [redacted]. let me mention they improperly installed a gas dryer causing a gas leak, last year. they are not licensed plumbers. Thank you for your help.Desired Settlement: take defective machine out of here, issue me a full refund $535.46 not $367.11

Business

Response:

Tell us why here...Once the customer gives us a date to pick up the disheasher in question the full refund of $535.47 will be issued back to the credit card that was used at the time of the sale, which is the only way that our system will allow the refund to be done. If the customer has already paid off that account at the bank, they then will have to contact the bank and the bank will issue them a check for the $535.47 based on the credit that we gave to that account. Customer can contact the store where the puurchase was made to date the pick up or they can call us at ###-###-#### and have the telephone representative get a [redacted] to date that pick up.

Review: the delivery men total destroyed my home and my refrigerator and walls and everything they came in contact with I filed a claim they sent someone out that didn't complete the repairs and did nothing but lie about replacing my refrigerator I lost out on my $300 rebate as a result of all of this now everyone is passing the blame it's been going on since 6-**-15 my home is a mess I was at work at the time of the repairs and my husband whom is a DISABLE VETERAN was totally taking advanage of I have photo of everything.we had to cancel our holiday plans 7-*-15.Desired Settlement: replacement of my damaged repair my walls doors rails and I would like my $300 rebate

Business

Response:

Tell us why here...There are many issues to deal with so Tony from our damage claim department will be calling her today. 1. What does the $300 rebate have to do with any of this???? Customer still has the G>E> Cafe refrigerator and the other G.E. appliances which concern the rebates she is taliking about.2.As far as the home damages, it says repairs have been made and we have a signed copy to that effect. If she is not satisfied with the repairs, that is a different matter.3. Tony just advised us that he called this customer and had to leave a voice mail message as she did not answer the phone. He will discuss all the issues with this customer to see what exactly she is looking for and will do his best to resolve all her issues.

Review: On 12/**/15 based on an advertised price, I was in [redacted] CT and wanted to purchase a Garmin Nuvi 55LM GPS unit. I am here on business from 6 hours away. Based on the opportunity to buy online and pick-up in-store, my wife went online from home and purchased the item and scheduled for pick-up at the [redacted] PC Richards location. Upon receiving the purchase confirmation e-mail, it stated that 'The credit card used for purchase must also be presented in-store, or we can not release the merchandise to you.' It was late in the evening so I decided to go to the store and inquire about this in the morning as the credit card was 6 hours away. Upon arriving on 12/**/15, I was told I could not pick up the item. I explained why we used the online/in-store pick up combination and was told that it could not be picked up. I asked for another solution and I was told that the card was needed as they 'could not charge my card without sliding it through the register'. At this point, the store had my money, my merchandise, and refused to give me either. I asked for a manager and a manager came and declined, then the associate called a corporate resolution or IT person. I was told the only option was to refund and purchase with another card. I requested a refund. I asked the associate if my card had been charged and again she said it was not charged because it had not been presented. I went out to the car and called the credit card company to find out that my card was charged $85.07. I proceeded back into the store and informed the clerk that I was deceived, and that the card was actually charged. I was told I would have my refund in 7-10 days. Again, the store had my money, my paid merchandise, and a hold on my funds for 7-10 days. Per the online policy of P.C. Richards, an alternate person may pick up the online purchased merchandise if they are an authorized user of the card and have proper ID and A credit card (it does not say THE credit card). Second of all, the online policy says that the credit card will be charged upon verification of merchandise availability. See Below. Because their policies were not followed, and the associate lied to me about the use of my card, I wish to have the item mentioned at the beginning of this complaint provided at no charge due to the inconsistent following of the companies own policies, and the dishonest way of doing business. See the company's policy below from their website.

Can somebody else pick up the order for me?

Only the primary credit card holder or an authorized user of the credit card

with proper I.D. and a credit card in their name can pick up an order.

When is my credit card charged for this transaction?

The dollar amount of the order will be withheld from your credit card's available balance upon checkout from the website.

The charge amount will be posted to your credit card, upon verification of product availability. The order will not be cancelled or refunded without your approval.Desired Settlement: I believe the company's policies should be accurately followed and changed on the information on their website. Furthermore, the company should provide the promised service in exchange for the fact that their misleading claims and policies are now causing me to be without my funds for a timeframe of 7-10 days even though their associate lied, and the funds were taken from my card even before the item was delivered. There should also be some sort of recognition by the company to me that this took place, possibly in the form of another purchase.

Business

Response:

Tell us why here...$85.07 was refunded back to this customer [redacted] Card on 12/**/15. Which was the very next day after the sale was made. It will appear on this customers next [redacted] statement. We have no control over when [redacted] shows their charges or refunds. For any further clarification of our Internet policies the customer can contact the head of that department at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Tell us why here? I told you why in my complaint, in detail, even including cut/paste from your website. I know you refunded my purchase in YOUR system on 12/**. I know you don't control the policies of [redacted]. What you do control are your own policies. Your policies state that an alternate person may pick up an item 'with proper ID and A credit card. Again, your policy states A credit card, not 'the' credit card, as in the purchase credit card. In addition, in an attempt to get out of the situation, your employee told me that the reason I needed 'the' credit card to pick up was that the card is not charged until it is scanned in the card slot on your register. Again, you policy online (which I had not read at that point), states that the card is charged as soon as product availability is verified. Just because your website posts your policies, which are either not accurate or not followed by my two examples above, does not mean that someone has read them before coming into the store. Perhaps if your policies were noted during the purchase process, for example, what if on the last page before purchasing online, it states 'by clicking this button to purchase for in-store pick up, you must have the purchasing credit card and valid ID at the time of pick-up'? Was your clerk in-store not trained in your policies that the card is charged upon verification of product availability? Why would they tell me otherwise? Finally, in your statement of 'tell us why here', is it enough for you that because your store didn't even follow your own policies that your refunded the purchase price on 12/**? That is not a question of 'what are you going to do for me', and it's not a question of you controlling [redacted] policies and refund limits. By making it impossible to pick up my merchandise that you admitted was paid for, I had no choice to wait 5 days to abide by AMEX's policies. You claim to be a family owned and operated company. I would ask what that means to you if you have no compassion for a person to be able to use $85.07 for a period of 5 days around the holidays. Your response is welcomed.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I recently renovated my kitchen and down 20k in new appliances. I picked PC because I expected great service ands fair price. As far as price it was exactly the same as the competition. So I went with PC based on customer service. Little did I know it was simply to get the business and not to see it through for the installation. Our appliances were delivered in April and the was an issue with the height of if chimney hood. They first expected me to get the piece cig myself even though they were charging for the full installation. After many back and fourth conversations with various so called [redacted]s they agreed to pick up the piece and get it cut then installed. The [redacted] I worked with ([redacted]) stated he was going to pay 175 out of his pocket (which we all know it's complete nonsense) to have the piece cut. At the same time "[redacted]" explained this have never seen this issue in the past he said "oh I have been working with a metal guy we have worked with in the past", which seems contradictory. I then scheduled to have the piece installed after it was finally cut, and sure enough the installer was 45min late. I was not available to be home at the time they finally called. So after over a month I have asked to have the cut piece dropped off or I can pick up the item and I will install it myself!

Review: I ordered a Viking D3 oven on 10/**/2012 from the NYC [redacted] PC Richards store. My oven was delivered with a damaged kick plate, a right stove grate that was cracked in half, and a control panel that was dented/defective on the top left corner of the panel. After several months, I finally received a new grate, and new kick plate. I still have not received a new bevel. I have had dozens of conversations with various managers and store clerks in regards to this, with no resolution. Please help. None of the store managers or employees seem to be able to do so, and following up with this has become an unwanted part time job for me.Desired Settlement: I would like a new control panel ordered and installed on my oven at no charge to me for the parts or labor

Business

Response:

One of our supervisors [redacted] is currently working on this issue. She can be reached at ###-###-#### Monday thru Thursday from 9am to 5pm. It seems that the customer needs a control panel and not the bezzel because the order for the bezzel was cancelled in February. [redacted] at ###-###-#### (the authorized distributor for Viking) placed all the orders for the parts needed back in January. The order number for the new control panel in [redacted] in case the customer wants to contact [redacted] but that should not be necessary since [redacted] is working on this for them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

PC Richards' various employees and Mangers have been telling me the same thing over and over again for 10 months now. They have told me in the past, on several occasions, that the control panel part was ordered, when it wasn't. I was also told, on another occasion, that the control panel was ordered and then returned. On another occasion, I received a Bevel which I did not order. This was after I explained to them the shape, size, and location of the part I needed replacing (the control panel) and sent them a photo of the area on the part that came damaged or defected.

Although I appreciate PC Richards following up with the Revdex.com. I will not accept any verbal or written response from PC Richards as I feel that this will imply that I accept the status quo. Until the part has been installed on my oven, at no cost to me, I wish to keep this case open.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

According to the notes on our system, as of 12/**/13 the part needed was on back order with Viking but was expected to arrive at their distributor ([redacted]) the week of January **th so let's see what he finds out as to the availablity when he calls Lens Appliance (who will be getting the part from [redacted]) once they receive it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Hello,

Lens came and replaced the parts that needed replacing and fixed an issue with the oven not staying lit. As of right now, everything is in working condition. Thank you very much for you help and follow thru with this. I will be closing the claim now.

Sincerely, [redacted]

Review: my west-westing refrigerator which was 2 years old was diagnosed with a bad compressor which caused about $200.00 of food to spoil and be thrown out to the garbage. I was given the run around originally about being honored my warranty and delivery fee on a replacement refrigerator, to avoid a long wait on the compressor and repair. in doing so I selected a new unit at the store. upon day before my delivery I was emailed and called confirming my address and confirming delivery date and time for 8/**/15 in a windowed time frame of 1245-345pm to my house. I found they ignored to give me a courtesy call about the fridge being no longer available. so I had called the [redacted] number on their website, and was rudely spoken to by a rep and cut me off multiple times and refused transfer me to her manager. doing so I had called the store and now I have to go through the same process picking out a 3rd unit. with zero compensation given on your behalf, no check to cover the food or credit to the store was issued. im going on 4 days without a fridge, and this is ridiculous.Desired Settlement: I want credit to a better unit, or you to write me a check for the food. you have literally tossed me and my mother in law whom which at this point wants to cut her card up and close her line of credit with you.... either you make this right or we will take our business else where.

[redacted] from customer service corporate reference [redacted].

Business

Response:

Tell us why here...Unfortunately, our extended warranty has np provision for food loss. According to our records the customer is scheduled for the exchange on 9/*/15. They must contact the store manager at the store where their purchase was made if they are seeking any additional compensation due to the availablity of the new refrigerator.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]yes scheduled for delivery 9/*, I was scheduled for a delivery on 8/** after I selected a new fridge on 8/**. your store showed me you have 80 units available, but yet I was put on a back order you failed to give us a call to let us know. your own guys said your shipping and warehouse department are giving you a bad name AT YOUR OWN STORE!!!! even the manager said he was going to call because we had PROOF of delivery between 1245-345 on 8/** and yet you fail to make an exception in your policy. I am out raged, if you refuse to do so I am cancelling my line of credit with you and I am no longer going to shop at your store ever again. I have to purchase a new convection oven in the 1000.00 range([redacted])... guess you wont see a dime([redacted]). im sick of your tactics and your [redacted] I paid for a product, and a service called delivery in a windowed time frame, you failed to meet that time frame, you failed to provide me with the product I purchased as well as rendering any usefulness of being the corporation for the store. you show that you dont give a [redacted] about your customers. in fact I will be making a [redacted] video and making the world aware of your service. your disappointing and you should be ashamed of yourself. you sleep well at night feeding me a load of [redacted]? my tenant has no refrigerator for 8 days. 8 WHOLE DAYS without a place to store perishable goods. all because I trusted in buying a appliance and a warranty from you.make this right.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...Your issue is one that has to be resolved by the store manager at the store where your purchase was made or by his District Manager. Please contact him and have him make things right.

Consumer

Response:

,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We have a ten year warranty on our refrigerator. We have complained several times about the refrigerators thermal-regulation system. To date they have not fixed the problem and we are throwing out good food out every week. In the freezer portion of the freezer the ice maker is broken and we have spent money weekly on purchasing ice. The oven when all the pilots are on at the same time the oven turns off. With the number of visits these technician we're unable to resolve the problem that are on going. They told us to take pictures and videos. We have been playing phone tag with this company. We requested a manager to call us back but they did not. To date our problems. Are unresolved and frustration levels are at a high. We would appreciate your help in this matter. Gratefully, [redacted]

Business

Response:

I do see that the customer has had a number of service calls on these products. At this time the refrigerator and range are both scheduled for service with our own techs on 10/**/13. If the problems are not rectified at that time we will issue the customer a credit of what they paid for these appliance to reselect.