P.C. Richard & Son Inc.

Review: my west-westing refrigerator which was 2 years old was diagnosed with a bad compressor which caused about $200.00 of food to spoil and be thrown out to the garbage. I was given the run around originally about being honored my warranty and delivery fee on a replacement refrigerator, to avoid a long wait on the compressor and repair. in doing so I selected a new unit at the store. upon day before my delivery I was emailed and called confirming my address and confirming delivery date and time for 8/**/15 in a windowed time frame of 1245-345pm to my house. I found they ignored to give me a courtesy call about the fridge being no longer available. so I had called the [redacted] number on their website, and was rudely spoken to by a rep and cut me off multiple times and refused transfer me to her manager. doing so I had called the store and now I have to go through the same process picking out a 3rd unit. with zero compensation given on your behalf, no check to cover the food or credit to the store was issued. im going on 4 days without a fridge, and this is ridiculous.Desired Settlement: I want credit to a better unit, or you to write me a check for the food. you have literally tossed me and my mother in law whom which at this point wants to cut her card up and close her line of credit with you.... either you make this right or we will take our business else where.

[redacted] from customer service corporate reference [redacted].

Business

Response:

Tell us why here...Unfortunately, our extended warranty has np provision for food loss. According to our records the customer is scheduled for the exchange on 9/*/15. They must contact the store manager at the store where their purchase was made if they are seeking any additional compensation due to the availablity of the new refrigerator.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]yes scheduled for delivery 9/*, I was scheduled for a delivery on 8/** after I selected a new fridge on 8/**. your store showed me you have 80 units available, but yet I was put on a back order you failed to give us a call to let us know. your own guys said your shipping and warehouse department are giving you a bad name AT YOUR OWN STORE!!!! even the manager said he was going to call because we had PROOF of delivery between 1245-345 on 8/** and yet you fail to make an exception in your policy. I am out raged, if you refuse to do so I am cancelling my line of credit with you and I am no longer going to shop at your store ever again. I have to purchase a new convection oven in the 1000.00 range([redacted])... guess you wont see a dime([redacted]). im sick of your tactics and your [redacted] I paid for a product, and a service called delivery in a windowed time frame, you failed to meet that time frame, you failed to provide me with the product I purchased as well as rendering any usefulness of being the corporation for the store. you show that you dont give a [redacted] about your customers. in fact I will be making a [redacted] video and making the world aware of your service. your disappointing and you should be ashamed of yourself. you sleep well at night feeding me a load of [redacted]? my tenant has no refrigerator for 8 days. 8 WHOLE DAYS without a place to store perishable goods. all because I trusted in buying a appliance and a warranty from you.make this right.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...Your issue is one that has to be resolved by the store manager at the store where your purchase was made or by his District Manager. Please contact him and have him make things right.

Consumer

Response:

,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Our Dish Washer was giving two error messages E-04 and E-09. I called PC Richards because we have a service contract with them. They said they could not handle the repair and sent a [redacted] Technician who verified the need for parts. The [redacted] Technician Rescheduled for the following week. When the [redacted] repairman returned he replaced a circuit board and a drain pump. After he left I ran the machine and it returned the same error codes. Upon calling to complain the next day, another appointment was scheduled. After loosing yet another day from work, I got a call that [redacted] was canceling since they had to order a heater and wire harness to complete the repair. [redacted] told me that since the service contract was with PC Richards they would need an OK from PC Richards to perform the work. Eventually, new parts were ordered and another appointment was scheduled. When the repairman returned, he started the repair process but when he opened the box with the heater, he said the part was defective and he needed to reorder it. At this point after loosing 4 days from work and six weeks without a machine, I asked for a replacement machine. PC Richards said that a replacement needed to be approved by Bosch. Subsequently that request was denied and another appointment was set up to make the repair. I received a call from the repairman to confirm his arrival between 11am and 12pm. At about 12:30 I received a second call from [redacted] to cancel the appointment because the parts were never ordered. I called Bosch, and again requested I either be compensated for my time or be given a new machine. They told me it is PC Richards who has to do that because the machine is under their contract. PC Richards told me they can not replace the machine unless [redacted] authorizes it. [redacted] said if it were even possible it is a 2 to 3 week process before we can move forward. In the mean time PC Richards employees have not called back as promised with pertinent information.Desired Settlement: I first and foremost want the machine replaced as it is less than three years old and this is the second time it has needed extensive repairs. After 5 service call appointments and five days lost from work, I still have no machine. It has been more than six weeks which is totally unacceptable. I bill my time at $125.00 per hour and have now lost 40 hours of work because of the inability of both PC Richards and [redacted] to correct the situation. I would have no problem loosing one or even two days at the most in order to accommodate the repair. FIve days is unacceptable and we are possibly looking at 6 or even 7. I want the swap done on a Saturday or Sunday when I do not work or I want to be compensated for my time beyond the two days that would be normal and reasonably acceptable for a repair. After paying a premium price for the machine, I should not have to loose money because I received an defective product from a major international company.

Business

Response:

Customer should call us at ###-###-#### and have the telephone representative transfer them to a supervisor and the supervisor will be able to address the issues and resolve them for this customer.

Review: They are making it difficult to replace my item.Desired Settlement: I purchased a set of head phones in june of 2015, it comes with a 1 year parts and labor (this is right on the receipt) I called them when my head phones broke and they told me to go through the manufacture. after 3 weeks manufacture tells me they dont warranty out of box items. I called pc richards back and they tell me I have to bring it into the store (which is not close to me at all )

either refund me the money OR send me a prepare label and i'll ship the item to be repaired.

Business

Response:

Tell us why here...This customer purchased the Bose headphones in question in June of 2015 and they are under the manufacturers warranty until June 2016. We do not service Bose products as they have to be serviced only by Bose. We do not exchange or refund Bose products that are defective and under their warranty as they must be serviced by Bose. Not that it matters, but these headphones were purchased as floor samples at the discounted price of $50.00 where as they sell for $100.00 new in a box. The customer actually picked these up at our [redacted] store and if they are willing to exchange them for this customer he will have to return them to that store but that is strictly up to the store manager of that store or his District Manager.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The item in question is SONY HEADPHONES. I bought them for $50 as an open item and right on the receipt it says 1 YEAR PARTS AND LABOR again, either send me a prepaid shipping label so I can send this out for repair OR refund me my money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...Sorry about that but the answer is the same. We do not service headphones under the manufacturers warranty at out service center. They have to be shipped out to the manufacturer for repair or replacement and we do not have anything to do with that. In addition, these were sold as display models which are sold as is due to the drastic price reduction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The receipt says it comes with one year parts and labor, is that a lie?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My Refrigerator is under warranty, it died on friday ( March **, 2014). The repair center opened a claim & the repair man was supposed to come that afternoon, he did not. The repair man then stated he would come saturday morning-he did not. He kept changing the time & never showed many different excuses. They finally sent a new repair man on Monday-he cannot fix the refrigerator he needs to order parts. The service representative was going to call on Tuesday March **before 7-she did not. When I called at 5 of 7 they were closed. I finally get a representative this morning ( Wednesday, March **) and they say that they cannot get the parts until friday & that they might be able to repair it on saturday.

My husband already took off 3 days from work & has lost money I have a kid with severe food allergies who is now eating an apple for lunch (they school can't feed her). I am not able to have her eat in most restaurants or take out places. We have 20 people coming here sunday for her birthday party & they are not helping. This is unacceptable why sell service contracts to people if you fail to repair the items in a timely manner!Desired Settlement: First they need costumer service skills & better repair people who show up when they promise. They don't care about the families who purchase items from them. Customer service should call back when they say they should & they should have a much faster turn around in repairs!

Business

Response:

Customer is scheduled for service with the parts to correct the problem on Saturday 3/**/14. If the problem is not corrected at that time then we will offer the customer a credit to exchange or reselect a new refrigerator.

Review: Sept ** 2015 I called 1[redacted]5 to place order #[redacted], 5 minutes later I thought I might miss a compression ring so I called again, I was told the first order is completed but I emphasized that it's only 5 minutes ago and I do not want to pay another $9 shipping, I want to add this item to the order just placed, 2 minutes later I was told the total is $12.13 and I agreed with it (total amount for the first order and the compression ring). however, the $12.13 is another order (#[redacted]), 2 packages are received, I was charged 2 $9 shipping, and I found the compression ring in the second order is included in the first order, actually I don not need this extra compression ring.

one week ago I requested pc richard parts for refunding the second $9 shipping but no response.Desired Settlement: refund the second $9 shipping

Business

Response:

Tell us why here...The number that this customer called is for a parts department and they will have to resolve the issue with them because we have no invoice to refer to in order to do any type of refund or even to track their parts order. They should ask to speak with a supervisor at that number and he should be able to resolve the issue for them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Headquarters should forward this case to the concerned dept instead of asking customer to do so because I did request but got no response

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

order # has been provided, here is the # again I[redacted]. thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...Thank you. We shall give that order number to SERVALL, and their manager Mike M[redacted] will be in touch with the customer to resolve their issue.

Review: I ordered a Viking D3 oven on 10/**/2012 from the NYC [redacted] PC Richards store. My oven was delivered with a damaged kick plate, a right stove grate that was cracked in half, and a control panel that was dented/defective on the top left corner of the panel. After several months, I finally received a new grate, and new kick plate. I still have not received a new bevel. I have had dozens of conversations with various managers and store clerks in regards to this, with no resolution. Please help. None of the store managers or employees seem to be able to do so, and following up with this has become an unwanted part time job for me.Desired Settlement: I would like a new control panel ordered and installed on my oven at no charge to me for the parts or labor

Business

Response:

One of our supervisors [redacted] is currently working on this issue. She can be reached at ###-###-#### Monday thru Thursday from 9am to 5pm. It seems that the customer needs a control panel and not the bezzel because the order for the bezzel was cancelled in February. [redacted] at ###-###-#### (the authorized distributor for Viking) placed all the orders for the parts needed back in January. The order number for the new control panel in [redacted] in case the customer wants to contact [redacted] but that should not be necessary since [redacted] is working on this for them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

PC Richards' various employees and Mangers have been telling me the same thing over and over again for 10 months now. They have told me in the past, on several occasions, that the control panel part was ordered, when it wasn't. I was also told, on another occasion, that the control panel was ordered and then returned. On another occasion, I received a Bevel which I did not order. This was after I explained to them the shape, size, and location of the part I needed replacing (the control panel) and sent them a photo of the area on the part that came damaged or defected.

Although I appreciate PC Richards following up with the Revdex.com. I will not accept any verbal or written response from PC Richards as I feel that this will imply that I accept the status quo. Until the part has been installed on my oven, at no cost to me, I wish to keep this case open.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

According to the notes on our system, as of 12/**/13 the part needed was on back order with Viking but was expected to arrive at their distributor ([redacted]) the week of January **th so let's see what he finds out as to the availablity when he calls Lens Appliance (who will be getting the part from [redacted]) once they receive it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Hello,

Lens came and replaced the parts that needed replacing and fixed an issue with the oven not staying lit. As of right now, everything is in working condition. Thank you very much for you help and follow thru with this. I will be closing the claim now.

Sincerely, [redacted]

Review: I called few times on the past two month for the service of my Dryer. They directed me the a third party contract who sent over their "TECH" three times. could NOT fix the problem. Every time the said they need to order part for my machine. Between each time I had to wait two week to call back to set up another appointment. They never came to the appointment on time, they would came the the next day or other time. I called again today, PC Richard told me to wait another 10 business days to call them back to find out if they have the part yet. this was 4th times already. I am so tired of the

Business

Response:

As per our 3rd party servicer (Dependable Service), the parts needed will be arriving the early part of the week of 9/*. If that turns out not to be the case we will offer the customer a credit oof what they paid us in 2011 towards the reselection of a new dryer. The customer is correct that this repair is taking way too long, the reason being that the part needed was on national back order but has now become available.

Business

Response:

I do not undstand the question. What part??????. The customer just received a new dryer on 9/**/13 on invoice [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Purchase a [redacted] washing machine 2/**/15 it was delivered 2/**/15. I tried using the machine but it did't work, I then contacted P C richards and son about the defective machine and was told a tech will be out to check it. they came three days later and said its not installed properly even thoy a certified plumber installed it. They left and I again called P. C Richards and son and again said they will send a tech. again the tech came and did nothing . Its now May ** and again a tech came out and now its the door thats not working. they promised to fix it on 5/**/15, waited all day no one showed up. I finally called and said it was reschuled for 5/**/15. At 2:47 pm, 5/**/15 got a called saying that the part needed did not come in and they didnt know the delivery date. I have been treated very badly at the store and on the phone these past months by their customer service reps, when trying to get an exchange or refund. PLease helpDesired Settlement: I would like a full refund because I will no longer will be doing bussines with P C Richards and Sons

Business

Response:

Tell us why here...I HAVE PLACED A RETURN AUTHORIZATION ON THIS CUSTOMERS INVOICE [redacted] SO THAT THEY NOW CAN CONTACT THE STORE MANAGER AT THE STORE WHERE THEIR PURCHASE WAS MADE AND HE WILL BE ABLE TO PROCESS AN EXCHANGE FOR A NEW WASHER FOR THIS CUSTOMER.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Refuse to give a refund

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...A refund was never an option. This customer is getting a brand new [redacted] washer delivered on 6/*/15 with no money out of pocket so no refund is due.

Review: we spouse to get 24 month promotion and the gave us 18 month only and now we getting hit with the finance chargeDesired Settlement: need them to fix to the 24 month

Business

Response:

Cutomer must contact[redacted] in order to get that done. He will be able to assist them with that issue.

No customer Service - Purchased a kitchen appliance package from PC Richards with 5 yr service plan. Had to call for service twice on dish washer within 8 month period and had negative experiences with repair service both times.

Review: I BOUGHT A REFRIGERATOR FROM THIS LOCATION ON 10/**/12 TICKET #[redacted] WE HAVE BEEN VERY UNHAPPY AND HAVE HAD MANY SERIOUS REPAIRS RECENTLY 6/**/2013 AGAIN WE CALLED THE REPAIR DEPARTMENT SINCE THE REFRIGERATOR ISNT COLD AND THE MOTOR IS RUNNING AND WONT SHUT OFF WE HAVE THROWN OUT $250.00WORTH OF FOOD SO FAR AND WE ARE BEING TOLD NOONE CAN COME FIX THIS LEMON REFRIGERATOR UNTIL JULY [redacted] THIS IS INSANE AND UNFAIR WE PAID $1,085.99 FOR THIS REFRIGERATOR ON 10.**.2012 AND ITS HORRIBLE I WANT THIS ADDRESSED AND E WANT SINCE WE HAVE BEEN VERY INONVIENCED AND UNHAPPY THAT WE KEEP LOSING FOOD WE WANT TO BE REIMBURSEMENT FOR THE FOOD LOSS AND WE WANT TO EITHER GET A NEW REFRIGERATOR OF BETTER QUALITY OR MONEY BACK WE HAVE BEEN TOLD THAT THESE REFRIGERATORS ARE RECALLED AND HAVE A POOR REPUTATION AFTER WE BOUGHT IT SINCE THIS PROBLEM WE HAVE PULLED ALL FUTURE ORDERS OF ITEMS FOR OUR NEW HOME BEING BUILT FROM [redacted] WHICH TOTALS ABOUT $2,000.00 DOLLARS AT THIS TIME WE WANT TO BE REIMBURSED FOR FOOD LOST AND WE WANT A NEW REFRIGERATOR WITH BETTER QUALITY I FEEL5 5 REPAIRS ON A LESS THEN 8 MONTH OLD REFRIGERATOR IS A LITTLE OBSURED I WANT THIS SOLVED BEFORE WE TAKE LEGAL ACTIONDesired Settlement: MONEY REIMBURSED FOR FOOD LOSS AND EITHER MONEY BACK OR A BETTER QUALITY REFRIGERATOR

Business

Response:

Customer is under the manufacturers warranty until October 2013 and I do not believe that G.E. has any provision for reimbursement for food loss and for that matter neither do we. Customers appointment has been rescheduled for Saturday 6/**/13 and if the problem is not resolved at that time we will issue the customer full credit of what they paid to reselect a new refrigerator.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[YNO WAour Answer Here]NO WAY SHOULD A NEW REGRIGERATOR NEED TO BE FIXED FIVE TIMES IM NOT ACCEPTING THIS AS TO LOSING FOOD WE SHOULDNT HAVE TO LOSE FOOD WHEN YOU BUY A LEMON REGRIGERATOR

WE ARE ANOOYED WITH THE SERVICE AND THEREFORE UNLESS THIS MATTER GETS RESOLVED FAIRLY WE WILL CANCELL THE FUTURE APPLIANCE ORDER WE HAVE PENDING WITH THEM WHICH IS ABOUT 5000.00 DOLLARS SO LETS GET REAL

REFRIGERATOR IS A LEMON AND WE ARE NOT HAPPY

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As per G.E. this customer is scheduled for service on Saturday 6/**/13 between the hours of 8am to 5pm. They claim that they only have a record of 2 previous service calls not 5. That being said, if the problem is not resolved on 6/** we will stand behind the product and give the customer full credit of what they paid us to reselect a new refrigerator. As far as the food loss issue, they will have to see if they can get reimbursed from G.E. since they are under the manufacturers warranty.

Review: (Long story short) Bought Samsung fridge on Oct. * 2015 and by Jan * it was completely broken. I called store and arranged repair. Repairman came Jan. * 2016 and said it could not be fixed, and he would talk to store manager who would decide what to do next. I called store manager Jovon and complained that I had to throw out much food and asked what I was to do without a fridge, he replied, “you can come down and buy another one”. I was flabbergasted. After some harsh words Jovon said, “You are getting a new fridge Monday”. My husband took the phone and spoke with Jovon who said since there are no deliveries on Monday we would get the fridge Tuesday. I called the store Monday evening and was told there was no delivery scheduled for me to get a fridge. I spoke with Jovon again, and he said he had to get approval from a superior before he could authorize an exchange. I pointed out that he assured me I would get a fridge, and he spoke over me saying he had to get authorization, he made calls and calls. Then he said it was difficult because, “you refused service”. I started to lose it. I pointed out that I would have gladly accepted repair since that is what I called for. I asked to speak with someone else and a man named Bobby got on the phone and said he would have to get approval from higher ups before something could be done. In the meantime, I have no fridge, lots of spoiled food, milk in an ice bucket and aggravation. Please helpDesired Settlement: I want the broken fridge taken out and a replacement delivered. I would also like reimbursement for the food I had to throw out.

Business

Response:

Tell us why here...A service call was placed on 1/**/16 and we have parts on order to complete the repair. I do not see that anyone has authorized any replacement for this refrigerator and the store would not have any authorization to do so. The customer would have to get a return authorization from one of our supervisors at ###-###-####. In addition ther is no provision for any food loss unless the customer can get that from Samsung since they are under the manufacturers warranty until October of 2016 at this time. I suggest that this customer call us at ###-###-#### and have the telephone representative get a supervisor to speak to them to see if they will approve an exchange of this refrigerator.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not entirely satisfactory to me and but matter has been resolved.

Sincerely,

Review: I purchased an $8000.00 built in appliance approximately three months ago.

the product arrived at there local warehouse two months ago..since then I have been waiting and waiting and waiting for the P.C. Richards sales team to bring in their "professional contractors" to install the product.

on 10 ** 14, I waited for their professional contractors to arrive at my residence to inspect the kitchen…they have not showed nor contacted me.

I agreed to finance the product on their 12 month zero percent interest program…i am going on my third payment…and the product has not been installed.Desired Settlement: I want to STOP all future transactions and request an immediate refund on my last two payments.

...and close the credit card P.C Richards had initiated on my behalf.

I DO NOT WANT THIS PRODUCT!!!

I WANT MY REFUND PLEASE!!!!

Business

Response:

According to what is on our system, this sale was cancelled and refunded on 11/*/14 back to the credit card that was used to make the sale. Customer should contact the [redacted] where the original purchase was made if they have any other issues regarding this transaction.

Review: I have placed my order ([redacted]) of Bose QC 15 headphones on **/10/2014 and got the email it was shipped out the next day with the tracking number([redacted]) and my credit card was also charge with the right amount. I really need it for my international travel this week.

I was waiting for it eagerly as I need it for my travel soon. But until today, I still have not received it. So I check the tracking number and it showed it was requested to send back by the shipper several days ago. They even have not given me any notification about this! I think it should be a mistake as my credit card has been charged (not only hold the money) and I have not been contact about anything related to this order. I have called back to confirm this. The first rep. told me it was the security reason it was called back but no more detail about it. The second rep told me due to my credit card issue they have to call back. But I have called my credit card company and told there was no issue for this charge. SO I called the the seller again and was told it was from their reason to call back and not from the bank side.

I was so frustrated on this. They have charged my money, notified me this shipment. But it was called back during my waiting without any notice..... Just kept me on waiting......Desired Settlement: Pls ship this order to me as soon as possible using express shipping. Otherwise refund me as soon as possible with additional credit due to the trouble and timing you have caused. As several days ago, many stores have promotional price on this product Bose QC 15 headphones. So I have chosen your store to purchase it. But today, most of the stores have pulled out the promotion with the price $50 higher. I need to spend more due to the inconvenience you have caused.

Business

Response:

Cutomer must contact [redacted] the head of our Internet Department at [redacted] and he will be able to assist them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The have not tried to resolve the issue by shipping the order to me or take their responsibility to cover part of my cost (timing/money) due to their misleading information (confirm the order/ship the order) and no notification to call back the order.

The reason they mentioned to call back the order from their reply is bank verification issue. My bank showed no issue with that charge and it was also released the charge. Verification issue may be just an excuse. We can do a three way meeting with the bank to verify these.

The fact is that I have wasted a lot of time on this as well as the convenience of my travel. In addition to this, currently all the stores have ended the promotion on this product and I

have to spend a lot of more on the product compared with that one week ago. All of these are due to the seller's fault of sending out wrong (fraud) information (order confirmed, order shipped with tracking number, charged the money from my credit card) and no notification of the action to call back the order. During the whole process, I was totally fooled by the seller with the cost of timing/money. The seller should take responsibility for this.

Thanks

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a natural gas stove from the company to put in my home. When I received the stove in my home they had already converted the NG stove to Liquid Propane. I called and was assured by the [redacted] that the aprts would be sent to me.

After 2 weeks of waiting I called again only for them to tell me they cannot get the parts I have to buy them myself and they will reimburse me. I bought the parts for approx 320$ and let them know they could send a service technician as they pleased and I would like my refund.

I then had to call three more times to get the installers to come. When they arrive they look at the stove and walk out saying they can't do it.

I spent another week calling to get the proper service technicians only to be assured that they would be there today 10/**/14 after 4pm to do the install. I rcvd a call this morning at 8am from a [redacted] (one of their technicians) telling me they would be there from 1-4. I informed him it was a mistake because they sepcifically said 4:30 as I work until 4.

I called the service headquarters and was told it would be handled by a service rep whose name I forgot to write down. And he would call me before noon to confirm times.

I called back at 1pm and asked about the status where the next Rep. "[redacted]" or "[redacted]" informed me that it was impossible and I had never even called this AM. I was then put on an extended hold and told they would show up "after 2pm and 4:30 was impossible as they only work til 5".

If you are keeping track that is the fifth time I was blatantly lied to.

At this point I informed [redacted] that I would make a Revdex.com and a Consumers afairs complaint to which she literally laughed at me said "sure whatever" and hung up on me.

The only option I was given to return the item is to drive the 45 minutes to their location return it, get a lesser model and then drive 45 minutes back to my home.Desired Settlement: Refund of the purchase price and the ammount I paid for the repair parts.

A comporable item. Such as a different double oven stove. I will not accept the fofers theya lready gave me.

Business

Response:

Customer must contact the [redacted] for the store where the purchase was made in order to get what they want accomplished. He can be reached at [redacted]. This problem probably stems from the fact that this customer purchased a floor sample range from our [redacted] Clearance center and all floor samples are sold "as is". It will ultimately be up to [redacted] to decide what we should do in this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did work with the store for approximately 2 months and we have resolved the issue of my obtaining a working stove. The managers at the store had been working with me the whole time.

The problem, besides having no cooking surface, was the complete lack of respect and professionalism of their coporate offices. To be laughed at and hung up not once, but twice, is unacceptable. Check online and see that the majority of complaints seem to be with the absolute disregard for their customers from the CORPORATE section of the store.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hello, I have sent my Toshiba computer to the service department for the forth time in the past few months. the Service department keeps telling me it is a virus and all they do is wipe the hard drive clean, reinstall windows and tells me it is fixed, It is not. the computer is not even usable. The touch screen has a delay of several seconds, when a key is depressed, it takes several seconds for the image to appear on the screen and then all of them appear. Several, if not all of the app installed with windows do not work. They appear and then after several MINUTES, state 'Not Responding.' The computer is at their service station again in [redacted] and again they tell me it is a virus. The problems listed appear all three times upon the initial start up once I received the computer back from service. I wish to obtain a credit for a new computer. Thank you.Desired Settlement: I wish to obtain a credit for a new computer. Thank you.

Business

Response:

Tell us why here...This customers computer is on its way back to our service center. The customer should contact our service manager at [redacted] with their request and Brian will be able to assist them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a MacBook Pro at PC Richards in Union, NJ on 8/*/14 at the original price of $1799 with a military police discount given of $100 to total $1699. On 8/**/14, I saw the product on sale for $1699. I went back to the store in Union, NJ and ask if I could have a refund or credit for the new sales price with my military police discount on top of it. Therefore, I would be purchasing the computer for the sales price of $1699 with a $100 discount making the purchase price $1599. The representative [redacted] advised me that he couldn't do this because the sales price is the same as of the discounted price. I explained to him that what he's saying doesn't apply at any other store. When a product is on sale, you receive the sale price and your discount is taken off on top of the sale price. He said that he couldn't help me.Desired Settlement: I would like for the sales price of $1699 to be discounted with my military police discount of $100 giving me a sales price of $1599. I have been a customer of PC Richards over 5 years and have never had a problem with their services until now.

Business

Response:

We have sent this customer a $100.00 Gift Card in order to resolve this complaint.

Review: PC Richard was contacted at the end of July regrading mt Westinghouse Flat Panel TV (LD4680) that was not working and still under the warranty. A repair time was immediately scheduled and the TV was deemed repairable under my service contract. I received a letter confirming this. I was then advised that I needed to go directly to the store and pick out a replacement. Upon arriving I was advised that they no longer have this particular model. I eventually picked one as close to the model and paid several hundred dollars more. My sales person was wonderful as they always are. I have purchased numerous appliances over the years in this same store and have never had a problem. They day I was to receive the replacement I had to leave someone in my home as I was in my chemo therapy. When I arrived home I was my new item and was very pleased. However, the damaged item was left. The person I left at my home advised me that the TV was not taken and told to throw out. Although it is not a very large item it cannot be left with the other garbage not only because those items are picked up very infrequently but also due to vandalism I did not want to leave on the streetDesired Settlement: I am now being charged for this damaged item because it was not picked up as they should have. I have written to PC Richard and advised them all this but I just again received another bill for about $400.00. I should not be charged for a damaged item that was not picked up and advised to throw out. During my off days from work I am in the hospital for my chemo therapy and I cannot not get to the store easily. Please help me.

Business

Response:

Customer should contact our TV [redacted] at [redacted] and he will be able to assist them in this matter.

Consumer

Response:

As per your email and the business' request I have contacted [redacted] via the email provided. There has been no resolution yet as we have not communicated. Although I am hopeful we can straighten this mis-communication out I do not want to close this issue with you until we do.

Sincerely,

Review: I was at Astoria branch and applied for their store credit card and was approved on 08/**/2013. I purchased 2 phones at 2:20pm from the same location and left. Then I went back to the same location on 08/**/2013 to exchange a phone. When I received my bills I noticed that I was billed $1331.37 more than what I spent. I went back to the location with the bill and was told by the management that they will fix it. When I received the next bill, I noticed that it wasn't fixed. I called the customer service number from back of the card and was told that the card was issued by a 3rd party and they will investigate this. Then on November **I was sent a invoice from GE Capital. The card was used in pc Richard located in west new york, new jersey on 08/**/2013 at 2:40pm. According to the invoice I used my card at the Astoria location at 2:20pm then after 20 minutes later new jersey location it was charged for $1331.37. Also the signature isn't mine either. They are giving me problems since august of last year for a purchase which isn't mine. It takes more than 20 minutes to go to new jersey from Astoria, NY. They also can validate through their security cameras that it wasn't my transaction.Desired Settlement: I just want pc Richard to stop giving me any more problems and give me my credit. It's a shame that a big company like this takes so long to investigate this simple thing. I should have purchase my things from best buy. They never gave me any kind of problems like this.

Business

Response:

I do not see the second charge that this customer is talking about. I suggest that he contact [redacted] who deals with those issues and he will be able to assist him In addition, if there was a second unauthorized charge Todd will get our security department to investigate this.

Review: I purchased a Haier washer and dryer in November 2013. In less than 2 years the washer has been serviced 4 times. I also have an issue with the dryer that is a fire hazard. It will not shut off unless it is manually turned off. Each time the service technician assures me that the machine is fixed yet not one person has ever come to service the washer with any parts. I have been without a washer more than I have had one. This week a service person came on a Wednesday, argued with me that the machine was fine and on Thursday, the machine filled with water and stopped. On Friday someone came back and told me it was my responsibility to drain the machine and left. I have called PC Richards and asked about getting a refund. I'm told that because I spent the extra money and bought the service agreement which is good until 2020, I must keep this machine or I will lose my service plan if they replace the washer. Basically, I am stuck with a lemon for a washer, incompetent service people and a company that claims it stands by it's products but actually does not.Desired Settlement: I would like to have some kind of credit toward purchasing a new washer and dryer. These machines are less than 2 years old and should not have needed to be serviced more than twice a year. I would gladly purchase a different brand washer and dryer if I would be able to have some kind of compensation for what I have already purchased. I feel as though I'm in a no win situation at this point. Since I purchased a service package which is good until 2020, I will need to keep having this machine serviced, poorly, or risk losing the service warranty I paid for if I should be lucky enough, according to them, to be granted a new one. I do no want another Haier washer or dryer. I want PC Richards to stand behind their product and their service agreement as well.

Business

Response:

Tell us why here...Customer should call us at ###-###-#### and ask to speak with a supervisor who will no doubt issue a credi to reselect a new washer since we have already spent more in repairs than the customer paid for it. Under the terms of our contract, the remaining time on the extended warranty would be satisfied by this exchange.