800x December 30, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused Mr [redacted] It is always our goal to ensure that our valued customers have a positive experience with us I have spoken with Mr [redacted] and arranged for a technician to take a look at his productI have also sent him a copy of his warrantyWe trust this will resolve the matter Once again, I would like to apologize for any inconvenience we may have causedPlease do not hesitate to contact me at 1-858-547-ext [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me The refund has been issued in full Thank you for your assistance in this & the resolution Regards, [redacted]
800x April 9, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name [redacted] Dear *** [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us We have arranged to exchange his love seat tomorrow [redacted] indicated that this will resolve his issue Once again, I would like to apologize for any inconvenience we may have caused [redacted] *** If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
800x RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused *** [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] we have offered the following option for resolution Mor Furniture will pick up damaged/broken item from the living room set, and fix the pieces in question at no charge to the customer For the bed set, Mor Furniture will offer full credit ($plus applicable taxes) so [redacted] can go into our showroom and select another bed set of their choice that will be satisfactory to them If they choose something more than the credit, [redacted] ***r would be responsible to pay the difference I made the above offer to [redacted] over the phone on 8/22/ This same option was reiterated to [redacted] on 9/18/and she said she would speak with [redacted] and they would respond with an answer on 9/ The option on a full refund unfortunately is not an option since their original purchase of the living room set was made on January 17th, Once again, I would like to apologize for any inconvenience we may have caused [redacted] We here at Mor Furniture pride ourselves on our level of service and our customer’s satisfaction is extremely important to us If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
800x RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us I was able to speak with [redacted] in regards to her experience with Mor Furniture We have offered to exchange her reclining sofa for a brand new one and she found this resolution to be satisfactory Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
I just wanted to let you know that our problem with Mor Furniture For Less had been resolvedThey have replaced the mattress with the original mattress that we had ordered in the first place
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Mor furnifure is still not being honest and forthcoming about the agreed upon resolution that included a gift voucher of $We agreed to this offer of a voucher on September 3, 2014, in addition to the settlement for the necessary repairs to our homeIt is now September 22, 2014, well past the supposed days being claimed by Mor furniture to process the gift voucherAs a matter if fact, it is days past the original promise of the voucher, which includes business daysHad Mor furniture wanted to respectfully mend the relationship and do what was right, the situation would not have escalated to the point it is at currentlyYes we have agreed to the settlement for the repairs to our home, but Mor furniture is still blatantly lying about resolving the remaining promises that have been made! It should not have taken this long to fulfill the promises made and apparently will still be taking more timeThe promises made need to be expedited since the supposed time frame presented by Mor is apparently not legitimateWe expected resolution within the original first days it takes this company to fulfill its obligations
October 10, This customer's issue has been addressed however, they are still not satisfied with our offer Customer was originally authorized for a reselection of her entire dinning room set ($849.99)Customer came in and reselected her productAt the time of delivery the customer only wanted to return chairsShe wanted to keep the table and chairsThis would change her reselection value to only $ The customer’s stance is that she was not told exactly what she would need to returnShe wants to keep the table and chairs, but she also wants to receive the full $credit After speaking with the customer I offered the following and she declined Full refund of dining room set ($920.54) Reselection of chairs ($340) and an additional $ gift certificate to be applied to her reselection At this point we feel that the customer's request is not reasonable [redacted] Customer Service Manager / [redacted] Style Definitions */
February 27, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us A technician was sent out to the customer’s home and some defects were verifiedUnfortunately, those chairs had been discontinued and we were no longer able to replace themWe offered the customer a full credit to purchase something else, however she refusedWe picked up the furniture and issued a full refundIn addition, the customer was offered a $gift certificate toward the purchase of new furniture plus free delivery Once again, we would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service &nbs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Very unprofessional response from MOR Furniture There is no offer in this response rather it is a disrespectful comment from the company Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have indeed signed the settlement for the damage caused during delivery, however, Mor furniture has still not provided the $dollar gift voucher that was promised by [redacted] the customer service rep in regard to the nightmarish experience we had at Mor furnitureOnce this is received I will gladly resolve this issue, however, this is another example of the lack of concern for the customer that Mor furniture has displayedWe were promised full resolution to the horrible experience, and Mor furniture is making it difficult to move on [redacted]
800x March 12, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: *** [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us As I was unable to reach [redacted] by telephone, I left her a voice message indicating that her credit was sent to her [redacted] account on February Once again, I would like to apologize for any inconvenience we may have caused her If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
800x December 24, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name [redacted] [redacted] Dear [redacted] Again, we want to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us We have sent [redacted] the copy of the invoice showing proof of purchase for the protection plan If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us [redacted] concerns have been resolved and the exchange of his Austin armless chair has been completed Due to all of the inconvenience caused with the incorrect exchanges being delivered prior, we will honor a $gift certificate to be utilized in our store; also in addition to that we will provide free delivery on [redacted] next purchase Once again, I would like to apologize for any inconvenience we may have caused, if you have any further questions, please do not hesitate to contact our Corporate Customer Service department Sincerely, [redacted] / [redacted] Style Definitions */
[redacted] from MOR furniture researched the situation and discovered that what I had stated was soShe then promptly contacted me with the resolution and informed me of the dollar gift cardI have yet to receive the gift cardIf I do I will consider the situation resolved with much credit to [redacted] for her initiative to look further into the matter Respectfully, *** ***
800x ctober 28, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] I spoke with [redacted] regarding his concerns with the salesperson and subsequent service issues he reported to the Revdex.com I offered him a $discount on his order instead of the $GC or $refund that was initially offered [redacted] informed me he did not send his complaint to receive any compensation and refused the refund and informed me he only wanted to be heard He thanked me for following up to hear him out Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or need anything, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept this because, after waiting over a month I still have not received my gift cardI have called and get the same excuse of "the CEO is traveling as has not signed off on your gift card yetI called last week and I was not able to get an answer from either the corporate offices or the warehouse in [redacted] ** I was originally told I would receive the card in 7-days Regards, [redacted] ***
800x September 19, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us I was able to speak with [redacted] *** on 9/17/in regards to his experience with Mor Furniture I offered [redacted] *** a credit of $dollars which will be refunded to his [redacted] and also offered a $gift certificate, good for a future purchase at any of our Mor Furniture Showrooms [redacted] is satisfied with this offer Once again, I would like to apologize for any inconvenience we may have caused [redacted] *** If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
800x RevDex.com Ms [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear Mrs [redacted] , First, I would like to apologize for any inconvenience we may have caused Mrs [redacted] It is always our goal to ensure that our valued customers have a positive experience with us For the multiple delays she experienced with her furniture purchase, Mor Furniture will credit her account $dollars Once again, we would like to apologize for any inconvenience we may have caused Mrs [redacted] If you have any questions or need anything in the future, please do not hesitate to contact me at 1-858-547-ext*** Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
November
14,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** ***
Dear *** ***
First, we
would like to apologize for any
inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
Due to the
multiple reschedules with *** ***’s delivery due to the delay in receiving
her product, Mor Furniture will credit her finance account $dollars. *** *** is aware of the credit. Her purchase was finally delivered in full on
Tuesday October 14th, 2014.
Once again,
we would like to apologize for any inconvenience we may have caused *** ***.
If you have
any questions or need anything in the future, please do not hesitate to contact
me at 1-858-547-ext***
Sincerely,
*** ***
Mor Furniture
Customer Service
800x December 30, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused Mr [redacted] It is always our goal to ensure that our valued customers have a positive experience with us I have spoken with Mr [redacted] and arranged for a technician to take a look at his productI have also sent him a copy of his warrantyWe trust this will resolve the matter Once again, I would like to apologize for any inconvenience we may have causedPlease do not hesitate to contact me at 1-858-547-ext [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me The refund has been issued in full Thank you for your assistance in this & the resolution Regards, [redacted]
800x April 9, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name [redacted] Dear *** [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us We have arranged to exchange his love seat tomorrow [redacted] indicated that this will resolve his issue Once again, I would like to apologize for any inconvenience we may have caused [redacted] *** If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
800x RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused *** [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] we have offered the following option for resolution Mor Furniture will pick up damaged/broken item from the living room set, and fix the pieces in question at no charge to the customer For the bed set, Mor Furniture will offer full credit ($plus applicable taxes) so [redacted] can go into our showroom and select another bed set of their choice that will be satisfactory to them If they choose something more than the credit, [redacted] ***r would be responsible to pay the difference I made the above offer to [redacted] over the phone on 8/22/ This same option was reiterated to [redacted] on 9/18/and she said she would speak with [redacted] and they would respond with an answer on 9/ The option on a full refund unfortunately is not an option since their original purchase of the living room set was made on January 17th, Once again, I would like to apologize for any inconvenience we may have caused [redacted] We here at Mor Furniture pride ourselves on our level of service and our customer’s satisfaction is extremely important to us If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
800x RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us I was able to speak with [redacted] in regards to her experience with Mor Furniture We have offered to exchange her reclining sofa for a brand new one and she found this resolution to be satisfactory Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
I just wanted to let you know that our problem with Mor Furniture For Less had been resolvedThey have replaced the mattress with the original mattress that we had ordered in the first place
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Mor furnifure is still not being honest and forthcoming about the agreed upon resolution that included a gift voucher of $We agreed to this offer of a voucher on September 3, 2014, in addition to the settlement for the necessary repairs to our homeIt is now September 22, 2014, well past the supposed days being claimed by Mor furniture to process the gift voucherAs a matter if fact, it is days past the original promise of the voucher, which includes business daysHad Mor furniture wanted to respectfully mend the relationship and do what was right, the situation would not have escalated to the point it is at currentlyYes we have agreed to the settlement for the repairs to our home, but Mor furniture is still blatantly lying about resolving the remaining promises that have been made! It should not have taken this long to fulfill the promises made and apparently will still be taking more timeThe promises made need to be expedited since the supposed time frame presented by Mor is apparently not legitimateWe expected resolution within the original first days it takes this company to fulfill its obligations
October 10, This customer's issue has been addressed however, they are still not satisfied with our offer Customer was originally authorized for a reselection of her entire dinning room set ($849.99)Customer came in and reselected her productAt the time of delivery the customer only wanted to return chairsShe wanted to keep the table and chairsThis would change her reselection value to only $ The customer’s stance is that she was not told exactly what she would need to returnShe wants to keep the table and chairs, but she also wants to receive the full $credit After speaking with the customer I offered the following and she declined Full refund of dining room set ($920.54) Reselection of chairs ($340) and an additional $ gift certificate to be applied to her reselection At this point we feel that the customer's request is not reasonable [redacted] Customer Service Manager / [redacted] Style Definitions */
February 27, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us A technician was sent out to the customer’s home and some defects were verifiedUnfortunately, those chairs had been discontinued and we were no longer able to replace themWe offered the customer a full credit to purchase something else, however she refusedWe picked up the furniture and issued a full refundIn addition, the customer was offered a $gift certificate toward the purchase of new furniture plus free delivery Once again, we would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service &nbs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Very unprofessional response from MOR Furniture There is no offer in this response rather it is a disrespectful comment from the company Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have indeed signed the settlement for the damage caused during delivery, however, Mor furniture has still not provided the $dollar gift voucher that was promised by [redacted] the customer service rep in regard to the nightmarish experience we had at Mor furnitureOnce this is received I will gladly resolve this issue, however, this is another example of the lack of concern for the customer that Mor furniture has displayedWe were promised full resolution to the horrible experience, and Mor furniture is making it difficult to move on [redacted]
800x March 12, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: *** [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us As I was unable to reach [redacted] by telephone, I left her a voice message indicating that her credit was sent to her [redacted] account on February Once again, I would like to apologize for any inconvenience we may have caused her If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
800x December 24, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name [redacted] [redacted] Dear [redacted] Again, we want to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us We have sent [redacted] the copy of the invoice showing proof of purchase for the protection plan If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us [redacted] concerns have been resolved and the exchange of his Austin armless chair has been completed Due to all of the inconvenience caused with the incorrect exchanges being delivered prior, we will honor a $gift certificate to be utilized in our store; also in addition to that we will provide free delivery on [redacted] next purchase Once again, I would like to apologize for any inconvenience we may have caused, if you have any further questions, please do not hesitate to contact our Corporate Customer Service department Sincerely, [redacted] / [redacted] Style Definitions */
[redacted] from MOR furniture researched the situation and discovered that what I had stated was soShe then promptly contacted me with the resolution and informed me of the dollar gift cardI have yet to receive the gift cardIf I do I will consider the situation resolved with much credit to [redacted] for her initiative to look further into the matter Respectfully, *** ***
800x ctober 28, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] I spoke with [redacted] regarding his concerns with the salesperson and subsequent service issues he reported to the Revdex.com I offered him a $discount on his order instead of the $GC or $refund that was initially offered [redacted] informed me he did not send his complaint to receive any compensation and refused the refund and informed me he only wanted to be heard He thanked me for following up to hear him out Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or need anything, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept this because, after waiting over a month I still have not received my gift cardI have called and get the same excuse of "the CEO is traveling as has not signed off on your gift card yetI called last week and I was not able to get an answer from either the corporate offices or the warehouse in [redacted] ** I was originally told I would receive the card in 7-days Regards, [redacted] ***
800x September 19, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us I was able to speak with [redacted] *** on 9/17/in regards to his experience with Mor Furniture I offered [redacted] *** a credit of $dollars which will be refunded to his [redacted] and also offered a $gift certificate, good for a future purchase at any of our Mor Furniture Showrooms [redacted] is satisfied with this offer Once again, I would like to apologize for any inconvenience we may have caused [redacted] *** If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
800x RevDex.com Ms [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear Mrs [redacted] , First, I would like to apologize for any inconvenience we may have caused Mrs [redacted] It is always our goal to ensure that our valued customers have a positive experience with us For the multiple delays she experienced with her furniture purchase, Mor Furniture will credit her account $dollars Once again, we would like to apologize for any inconvenience we may have caused Mrs [redacted] If you have any questions or need anything in the future, please do not hesitate to contact me at 1-858-547-ext*** Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */
November
14,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** ***
Dear *** ***
First, we
would like to apologize for any
inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
Due to the
multiple reschedules with *** ***’s delivery due to the delay in receiving
her product, Mor Furniture will credit her finance account $dollars. *** *** is aware of the credit. Her purchase was finally delivered in full on
Tuesday October 14th, 2014.
Once again,
we would like to apologize for any inconvenience we may have caused *** ***.
If you have
any questions or need anything in the future, please do not hesitate to contact
me at 1-858-547-ext***
Sincerely,
*** ***
Mor Furniture
Customer Service