May
1,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego,
CA
Case ID# ***
Customer
Name: *** *** ***
***
Dear *** ***
First, I would like to apologize for any inconvenience we may have
caused *** *** It is always our
goal to ensure that our valued customers have a positive experience with us
After sending out a technician we agreed to exchange her two pieces
The exchange was completed on April *** *** indicated that the matter had been resolved
Once again, I would like to apologize for any inconvenience we may have
caused *** ***
Sincerely,
*** ***
Mor Furniture Customer Service
March 25,
","sans-serif">
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have
caused *** ***. It is always our
goal to ensure that our valued customers have a positive experience with us
We will pick up *** *** living room set for a full refund in the
amount of $1,This will be applied to his finance account with ** ***
Once again, I would like to apologize for any inconvenience we may have
caused Mr***If you have any further questions, please do not hesitate
to contact me at 1-866-466-
Sincerely,
*** ***
Mor
Furniture Customer Service
February
19,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** *** ***
Dear *** ***
I was able to
speak with *** *** on Tuesday 2/17/in regards to his complaint with Mor
Furniture. Although *** *** is outside
our warranty, I offered him a total credit of $dollars to be used
towards the purchase of another living room set and *** *** found this to be
satisfactory
Once again, I
would like to apologize for any inconvenience we may have caused *** ***. We here at Mor Furniture pride ourselves on
our level of service and our customer’s satisfaction is extremely important to
us
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service
January 29,
"Calibri","sans-serif">
Revdex.com
Ms*** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** *** ***
Dear Mrs***,
First,
I would like to apologize for any inconvenience we may have caused Mr***. It is always our goal to ensure that our
valued customers have a positive experience with us
On
January 23, Mor Furniture processed Mr***’s refund in the amount of $
to his Discover card
Once again,
I would like to apologize for any inconvenience we may have caused Mr***. If you have any further questions or need
anything in the future, please do not hesitate to contact me at 1-866-466-
Sincerely,
*** ***
Mor
Furniture Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution will be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
August 27,
Revdex.com
*** *** *** ***
Viewridge, Suite
San
Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***,
First,
I would like to
apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with Mor Furniture
We
have attempted to resolve *** *** matter by exchanging her mattress but
unfortunately, we had to pick up her product and issue a full refund
Once
again, I would like to apologize for any inconvenience we may have caused *** ***
Please have her call me directly at *** *** *** to resolve this
matter
Sincerely,
*** ***
Mor Furniture
Customer Service
April 9,
","sans-serif">
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID#
Customer Name: *** ***
Dear *** ***
First,
I would like to apologize for any inconvenience we have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
We
have issued a refund in the amount of $1,199.99. $has been returned to the *** and
$has been credited to the finance account totaling $1,199.99.
Once again,
I would like to apologize for any inconvenience we have caused *** *** If you have any questions or other concerns,
please do not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Mor
Furniture Customer Service
March
10,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: ***
***
Dear *** ***
First, I
would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
Unfortunately
I have been unsuccessful in my attempts to reach you *** ***I would like
the opportunity to speak with her and get more detailed information in regards
to your showroom experience.
Once again, I
would like to apologize for any inconvenience we may have caused you *** *** I can be reached at *** *** *** (Tuesday-Saturday).
Sincerely,
*** ***
Mor Furniture
Customer Service
December
2,
RevDex.com
Ms. *** *** ***
Viewridge, Suite
San Diego, CA
Case ID#
***
Customer
Name: *** ***
Dear
Mrs***,
First, I
would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of Ms***, Mor Furniture will allow her to return the twin bed along with the
matching chest and nightstand so she can select a different bed of her choice
Once again, I
would like to apologize for any inconvenience we may have caused Ms***. If you have any further questions or need
anything in the future, please do not hesitate to contact me at ###-###-####
Sincerely,
*** ***
Mor Furniture
Customer Service
September
19,
RevDex.com
Ms. *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** ***
Dear Mrs
***,
First, I
would like to apologize for any inconvenience we may
have caused Mr***. It is always our goal to ensure that our
valued customers have a positive experience with us
I was able to
speak with Mr*** on 9/17/in regards to his experience with Mor
Furniture. Mor Furniture will refund Mr
*** $dollars to his VisaIn addition to the refund (which has been
processed) we will also give him a $gift certificate to be used on a
future purchase, at any of our showrooms
Once again, I
would like to apologize for any inconvenience we may have caused Mr***. If you have any further questions or need
anything in the future, please do not hesitate to contact me at 1-858-547-
ext***
Sincerely,
*** ***
Mor Furniture
Customer Service
October
30,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** ***
Dear *** ***
First, I
would like to apologize for any inconvenience
we may have caused *** *** It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of *** ***, Mor Furniture has authorized the return and refund of her
purchase made on October 4th, 2014.
Mor Furniture will pick up items on Saturday November 1st,
2014. Once the items have been returned,
we will process the refund in the amount of $which will take 5-
business days
Once again,
Mor Furniture would like to apologize for any inconvenience we may have caused
*** ***. If you have any further
questions or need anything in the future, please do not hesitate to contact me
at *** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service
September
19,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** * *** *** ***
Dear *** ***
First,
I would like to apologize for any
inconvenience we may have caused *** *** *** ***. It is always our goal to ensure
that our valued customers have a positive experience with us
In
the case of *** *** *** ***, Mor Furniture has offered to give them full
credit for the Warrior sofa so they may go into our showroom and select
something elseThey have indicated that this will resolve the matter.
Once
again, I would like to apologize for any inconvenience we may have caused *** *** *** ***.
If
you have any further questions or need anything in the future, please do not
hesitate to contact me at ***
Sincerely,
*** ***
Mor Furniture
Customer Service
April
15,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego,
CA
Case ID# ***
Customer
Name: *** ***
Dear ***
***
First, I would like to apologize for any inconvenience we may have
caused *** ***l. It is always our
goal to ensure that our valued customers have a positive experience with us
We have arranged to exchange *** ***l’s nightstand tomorrow, April
16. *** ***l indicated that this will
resolve his issue
Once again, I would like to apologize for any inconvenience we may have
caused *** ***l.. Please have him
contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture Customer Service
March 10,
","serif">
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID#
Customer Name: [redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience we may have caused Mr[redacted]. It's always our goal to ensure
that our valued customers have a positive experience with us
Unfortunately
I have been unsuccessful in my attempts to reach you [redacted] I have created
an exchange for his chaise and it is scheduled to be delivered to you free of
charge. I would like to speak to you prior
to the delivery, to get more specifics of your purchase to make sure we are
delivering you the correct chaise and also about your overall experience.
Once again,
I would like to apologize for any inconvenience we may have caused you [redacted] I can be reached at [redacted] (Tuesday-Saturday).
Sincerely,
[redacted]
Mor
Furniture Customer Service
March 26,
","sans-serif">
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any inconvenience we have caused [redacted]. It is always our goal to
ensure that our valued customers have a positive experience with us
A refund in the total amount of $1,was processed to a [redacted] on
3/17/2015.
Once again, I would like to apologize for any inconvenience we have
caused [redacted] If you have any
questions or other concerns, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor
Furniture Customer Service
March 17,
","serif">
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience we have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
In the
case of [redacted] a refund in the total amount of $1,was processed to a [redacted] on 3/11/2015.
Once again,
I would like to apologize for any inconvenience we have caused [redacted] If you have any questions or other concerns,
please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor
Furniture Customer Service
October
9,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any
inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
I was able to
speak with [redacted] on Tuesday October 7th in regards to his complaint. We have a furniture technician scheduled for
October 25th to see what can be done to fix the drawer glides and
the screws that are falling out
Once again, I
would like to apologize for any inconvenience we may have caused [redacted]. We here at Mor Furniture pride ourselves on
our level of service and our customer's satisfaction is extremely important to
us
If you have
any further questions or need anything, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
April 14,
RevDex.com
[redacted]
Viewridge,
Suite
San Diego, CA
Case ID#
[redacted]
Customer Name:
[redacted]
Dear [redacted]
[redacted]
First, I would like to apologize for any inconvenience we may have
caused [redacted]. It is always our goal
to ensure that our valued customers have a positive experience with us
Mor Furniture will exchange out the mattress for one that will be more
satisfactory to [redacted]. [redacted] has
indicated that the matter has been resolved.
Once again, I would like to apologize for any inconvenience we may have
caused [redacted]If you have any further questions, please do not hesitate to
contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We don't accept the deal, the reason is that this furniture is falling apart, if we take them on the deal, we would have the same issue. This had happen before with Mor furniture , they came took my furniture and "fix it " once they drop it off next day, what they fix it was falling apart again, also when I talk to [redacted] he informed me that he was told by the technicians, that my son brook the furniture, this is unacceptable, specially when trying to blame a 2 year old child, and Mor not taking responsibility fort their product.
Regards,
[redacted]
May
1,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego,
CA
Case ID# ***
Customer
Name: *** *** ***
***
Dear *** ***
First, I would like to apologize for any inconvenience we may have
caused *** *** It is always our
goal to ensure that our valued customers have a positive experience with us
After sending out a technician we agreed to exchange her two pieces
The exchange was completed on April *** *** indicated that the matter had been resolved
Once again, I would like to apologize for any inconvenience we may have
caused *** ***
Sincerely,
*** ***
Mor Furniture Customer Service
March 25,
","sans-serif">
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have
caused *** ***. It is always our
goal to ensure that our valued customers have a positive experience with us
We will pick up *** *** living room set for a full refund in the
amount of $1,This will be applied to his finance account with ** ***
Once again, I would like to apologize for any inconvenience we may have
caused Mr***If you have any further questions, please do not hesitate
to contact me at 1-866-466-
Sincerely,
*** ***
Mor
Furniture Customer Service
February
19,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** *** ***
Dear *** ***
I was able to
speak with *** *** on Tuesday 2/17/in regards to his complaint with Mor
Furniture. Although *** *** is outside
our warranty, I offered him a total credit of $dollars to be used
towards the purchase of another living room set and *** *** found this to be
satisfactory
Once again, I
would like to apologize for any inconvenience we may have caused *** ***. We here at Mor Furniture pride ourselves on
our level of service and our customer’s satisfaction is extremely important to
us
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service
We have attempted to make contact and left messages (I am trying to get the dates of our calls)We have not heard anything back yet
January 29,
"Calibri","sans-serif">
Revdex.com
Ms*** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** *** ***
Dear Mrs***,
First,
I would like to apologize for any inconvenience we may have caused Mr***. It is always our goal to ensure that our
valued customers have a positive experience with us
On
January 23, Mor Furniture processed Mr***’s refund in the amount of $
to his Discover card
Once again,
I would like to apologize for any inconvenience we may have caused Mr***. If you have any further questions or need
anything in the future, please do not hesitate to contact me at 1-866-466-
Sincerely,
*** ***
Mor
Furniture Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution will be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
August 27,
Revdex.com
*** *** *** ***
Viewridge, Suite
San
Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***,
First,
I would like to
apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with Mor Furniture
We
have attempted to resolve *** *** matter by exchanging her mattress but
unfortunately, we had to pick up her product and issue a full refund
Once
again, I would like to apologize for any inconvenience we may have caused *** ***
Please have her call me directly at *** *** *** to resolve this
matter
Sincerely,
*** ***
Mor Furniture
Customer Service
April 9,
","sans-serif">
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID#
Customer Name: *** ***
Dear *** ***
First,
I would like to apologize for any inconvenience we have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
We
have issued a refund in the amount of $1,199.99. $has been returned to the *** and
$has been credited to the finance account totaling $1,199.99.
Once again,
I would like to apologize for any inconvenience we have caused *** *** If you have any questions or other concerns,
please do not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Mor
Furniture Customer Service
March
10,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: ***
***
Dear *** ***
First, I
would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
Unfortunately
I have been unsuccessful in my attempts to reach you *** ***I would like
the opportunity to speak with her and get more detailed information in regards
to your showroom experience.
Once again, I
would like to apologize for any inconvenience we may have caused you *** *** I can be reached at *** *** *** (Tuesday-Saturday).
Sincerely,
*** ***
Mor Furniture
Customer Service
December
2,
RevDex.com
Ms. *** *** ***
Viewridge, Suite
San Diego, CA
Case ID#
***
Customer
Name: *** ***
Dear
Mrs***,
First, I
would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of Ms***, Mor Furniture will allow her to return the twin bed along with the
matching chest and nightstand so she can select a different bed of her choice
Once again, I
would like to apologize for any inconvenience we may have caused Ms***. If you have any further questions or need
anything in the future, please do not hesitate to contact me at ###-###-####
Sincerely,
*** ***
Mor Furniture
Customer Service
September
19,
RevDex.com
Ms. *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** ***
Dear Mrs
***,
First, I
would like to apologize for any inconvenience we may
have caused Mr***. It is always our goal to ensure that our
valued customers have a positive experience with us
I was able to
speak with Mr*** on 9/17/in regards to his experience with Mor
Furniture. Mor Furniture will refund Mr
*** $dollars to his VisaIn addition to the refund (which has been
processed) we will also give him a $gift certificate to be used on a
future purchase, at any of our showrooms
Once again, I
would like to apologize for any inconvenience we may have caused Mr***. If you have any further questions or need
anything in the future, please do not hesitate to contact me at 1-858-547-
ext***
Sincerely,
*** ***
Mor Furniture
Customer Service
October
30,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** ***
Dear *** ***
First, I
would like to apologize for any inconvenience
we may have caused *** *** It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of *** ***, Mor Furniture has authorized the return and refund of her
purchase made on October 4th, 2014.
Mor Furniture will pick up items on Saturday November 1st,
2014. Once the items have been returned,
we will process the refund in the amount of $which will take 5-
business days
Once again,
Mor Furniture would like to apologize for any inconvenience we may have caused
*** ***. If you have any further
questions or need anything in the future, please do not hesitate to contact me
at *** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service
September
19,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** * *** *** ***
Dear *** ***
First,
I would like to apologize for any
inconvenience we may have caused *** *** *** ***. It is always our goal to ensure
that our valued customers have a positive experience with us
In
the case of *** *** *** ***, Mor Furniture has offered to give them full
credit for the Warrior sofa so they may go into our showroom and select
something elseThey have indicated that this will resolve the matter.
Once
again, I would like to apologize for any inconvenience we may have caused *** *** *** ***.
If
you have any further questions or need anything in the future, please do not
hesitate to contact me at ***
Sincerely,
*** ***
Mor Furniture
Customer Service
April
15,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego,
CA
Case ID# ***
Customer
Name: *** ***
Dear ***
***
First, I would like to apologize for any inconvenience we may have
caused *** ***l. It is always our
goal to ensure that our valued customers have a positive experience with us
We have arranged to exchange *** ***l’s nightstand tomorrow, April
16. *** ***l indicated that this will
resolve his issue
Once again, I would like to apologize for any inconvenience we may have
caused *** ***l.. Please have him
contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture Customer Service
March 10,
","serif">
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID#
Customer Name: [redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience we may have caused Mr[redacted]. It's always our goal to ensure
that our valued customers have a positive experience with us
Unfortunately
I have been unsuccessful in my attempts to reach you [redacted] I have created
an exchange for his chaise and it is scheduled to be delivered to you free of
charge. I would like to speak to you prior
to the delivery, to get more specifics of your purchase to make sure we are
delivering you the correct chaise and also about your overall experience.
Once again,
I would like to apologize for any inconvenience we may have caused you [redacted] I can be reached at [redacted] (Tuesday-Saturday).
Sincerely,
[redacted]
Mor
Furniture Customer Service
March 26,
","sans-serif">
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any inconvenience we have caused [redacted]. It is always our goal to
ensure that our valued customers have a positive experience with us
A refund in the total amount of $1,was processed to a [redacted] on
3/17/2015.
Once again, I would like to apologize for any inconvenience we have
caused [redacted] If you have any
questions or other concerns, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor
Furniture Customer Service
March 17,
","serif">
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience we have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
In the
case of [redacted] a refund in the total amount of $1,was processed to a [redacted] on 3/11/2015.
Once again,
I would like to apologize for any inconvenience we have caused [redacted] If you have any questions or other concerns,
please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor
Furniture Customer Service
October
9,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any
inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
I was able to
speak with [redacted] on Tuesday October 7th in regards to his complaint. We have a furniture technician scheduled for
October 25th to see what can be done to fix the drawer glides and
the screws that are falling out
Once again, I
would like to apologize for any inconvenience we may have caused [redacted]. We here at Mor Furniture pride ourselves on
our level of service and our customer's satisfaction is extremely important to
us
If you have
any further questions or need anything, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
April 14,
RevDex.com
[redacted]
Viewridge,
Suite
San Diego, CA
Case ID#
[redacted]
Customer Name:
[redacted]
Dear [redacted]
[redacted]
First, I would like to apologize for any inconvenience we may have
caused [redacted]. It is always our goal
to ensure that our valued customers have a positive experience with us
Mor Furniture will exchange out the mattress for one that will be more
satisfactory to [redacted]. [redacted] has
indicated that the matter has been resolved.
Once again, I would like to apologize for any inconvenience we may have
caused [redacted]If you have any further questions, please do not hesitate to
contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We don't accept the deal, the reason is that this furniture is falling apart, if we take them on the deal, we would have the same issue. This had happen before with Mor furniture , they came took my furniture and "fix it " once they drop it off next day, what they fix it was falling apart again, also when I talk to [redacted] he informed me that he was told by the technicians, that my son brook the furniture, this is unacceptable, specially when trying to blame a 2 year old child, and Mor not taking responsibility fort their product.
Regards,
[redacted]