Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The replacement was delivered today and resolves the issue.I would like to thank the Revdex.com for its assistance in this matter.
Regards,
[redacted]
September
19,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we
may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
I was able to
speak with [redacted] on 9/17/in regards to his experience with Mor
Furniture. I offered [redacted] a credit
of $dollars which will be refunded to his [redacted] and also
offered a $gift certificate, good for a future purchase at any of our
Mor Furniture Showrooms. [redacted] is satisfied
with this offer
Once again, I
would like to apologize for any inconvenience we may have caused [redacted].
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
December
11,
RevDex.com
Ms. [redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear Mrs
[redacted],
First, I
would like to apologize for any inconvenience we may have caused Mr[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
I spoke with
[redacted] today and she confirmed that she has indeed received the refund
and considers this matter closed
Once again, I
would like to apologize for any inconvenience we may have caused The [redacted]s. If you have any further questions, please do
not hesitate to contact me at ###-###-####
Sincerely,
[redacted]
Mor Furniture
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I still have not received the policy they sold me from [redacted]
Regards,
[redacted]
I just wanted to let you know that our problem with Mor Furniture For Less had been resolved. They have replaced the mattress with the original mattress that we had ordered in the first place.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Timothy [redacted]
January
16,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
[redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of [redacted] a refund has been processed.
On 1/09/2015, $was credited back to her [redacted] and $dollars
was sent in the form of a check.
Once again,
we would like to apologize for any inconvenience we may have caused [redacted]
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at 1-858-547-ext[redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
February 27, 2015
Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any inconvenience we may have...
caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.
A technician was sent out to the customer’s home and some defects were verified. Unfortunately, those chairs had been discontinued and we were no longer able to replace them. We offered the customer a full credit to purchase something else, however she refused. We picked up the furniture and issued a full refund. In addition, the customer was offered a $75 gift certificate toward the purchase of new furniture plus free delivery.
Once again, we would like to apologize for any inconvenience we may have caused [redacted].
If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service.
&nbs
September
19,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any
inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
I was able to
speak with [redacted] on Friday 9/12/in regards to her reclining sofa and
love seat. I offered her full credit for
the reclining sofa and love seat so [redacted] can go into our showroom and
reselect a different living room set that she will feel comfortable with
Once again, I
would like to apologize for any inconvenience we may have caused [redacted]
If you have any further questions or need
anything in the future, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
February
13,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
[redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
We have been
unable to reach [redacted] by telephoneWe have left messages for her and
have scheduled an exchange for February We feel that this will resolve her
issue
Once again, I
would like to apologize for any inconvenience we may have caused [redacted] Please do not hesitate to have her contact me
diretly at [redacted] or I can be e-mailed at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
October 10,
This
customer's issue has been
addressed however, they are still not satisfied with our offer
Customer
was originally authorized for a reselection of her entire dinning room set
($849.99)Customer came in and reselected her productAt the time of delivery
the customer only wanted to return chairsShe wanted to keep the table and
chairsThis would change her reselection value to only $
The
customer's stance is that she was not told exactly what she would need to
returnShe wants to keep the table and chairs, but she also wants to receive
the full $credit
After
speaking with the customer I offered the following and she declined
Full refund of dining room set ($920.54)
Reselection of chairs ($340) and an additional $
gift certificate to be applied to her reselection
At
this point we feel that the customer's request is not reasonable
[redacted]
Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The refund has been issued in full. Thank you for your assistance in this & the resolution.
Regards,
[redacted]
November
19,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
I was able to
speak with [redacted] on Friday 11/14/Per the protection plan she
purchased ([redacted]) through Mor Furniture, she will be issued a credit of
$[redacted] has selected a
stool called the Aspen counter stool that retails for $We will discount
her four stools at a cost of $dollars per stool
[redacted] finds this option to be satisfactory and will pay the difference once we have
received the authorization from [redacted].
I can be directly
contacted at [redacted] or via e-mail at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
RevDex.com
[redacted]
Viewridge, Suite
San
Diego, CA
Case
ID# [redacted]
Customer
Name[redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience we may have caused [redacted]
[redacted]. It is always our goal to ensure
that our valued customers have a positive experience with us
Mor
Furniture was able to credit [redacted] $3,for the incorrect finance
promotion and correct her initial purchase of $3,charge with the correct
promotion of no interest with equal monthly payments till
Once
again, I would like to apologize for any inconvenience we may have caused [redacted].
If
you have any further questions or need anything in the future, please do not
hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor
Furniture Customer Service
January 29,
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any
inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us
We have been unable to reach [redacted] by telephoneThe first two attempts we could not leave a message and he has not returned our call on our last attempt
Please have [redacted] call me directly at [redacted] and we will work on resolving his issues
Sincerely,
[redacted], Manager
Mor Furniture Customer Service
table.MsoNormalTable
{
December
30,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
[redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
After
numerous attempts, I have been unable to speak with [redacted] by telephoneI
have gone ahead and set up a courtesy service call so we can determine the
actual problem and resolve the matterI called again today, leaving him a
detailed message together with our return number
Once again, I
would like to apologize for any inconvenience we may have causedPlease do not
hesitate to have [redacted] contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
October 28,
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any inconvenience we may have
caused[redacted] It is always our goal to ensure that our valued customers have a positive experience with us
I spoke with[redacted] and offered him $off his purchase amountHe agreed that this would resolve the matter and indicated that he is satisfied
If you have any further questions or need anything, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service
table.MsoNormalTable
{
mso-sty
November
12,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted],
First, I
would like to apologize for any inconvenience we
may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
I was able to
speak with [redacted] on Monday 11/10/in regards to her complaint with
Mor FurnitureWe briefly discussed some options and Mor Furniture is willing
to work with [redacted] in regards to getting some new chairs
[redacted] did express she is currently out of town and will contact me once she has had a
chance to visit our store and see what dining chairs will work best for her.
I can be
directly contacted at [redacted] or via e-mail at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The replacement was delivered today and resolves the issue.I would like to thank the Revdex.com for its assistance in this matter.
Regards,
[redacted]
September
19,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we
may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
I was able to
speak with [redacted] on 9/17/in regards to his experience with Mor
Furniture. I offered [redacted] a credit
of $dollars which will be refunded to his [redacted] and also
offered a $gift certificate, good for a future purchase at any of our
Mor Furniture Showrooms. [redacted] is satisfied
with this offer
Once again, I
would like to apologize for any inconvenience we may have caused [redacted].
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
December
11,
RevDex.com
Ms. [redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear Mrs
[redacted],
First, I
would like to apologize for any inconvenience we may have caused Mr[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
I spoke with
[redacted] today and she confirmed that she has indeed received the refund
and considers this matter closed
Once again, I
would like to apologize for any inconvenience we may have caused The [redacted]s. If you have any further questions, please do
not hesitate to contact me at ###-###-####
Sincerely,
[redacted]
Mor Furniture
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I still have not received the policy they sold me from [redacted]
Regards,
[redacted]
This is our final offer to the Heglers.
I just wanted to let you know that our problem with Mor Furniture For Less had been resolved. They have replaced the mattress with the original mattress that we had ordered in the first place.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Timothy [redacted]
January
16,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
[redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of [redacted] a refund has been processed.
On 1/09/2015, $was credited back to her [redacted] and $dollars
was sent in the form of a check.
Once again,
we would like to apologize for any inconvenience we may have caused [redacted]
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at 1-858-547-ext[redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
February 27, 2015
Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any inconvenience we may have...
caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.
A technician was sent out to the customer’s home and some defects were verified. Unfortunately, those chairs had been discontinued and we were no longer able to replace them. We offered the customer a full credit to purchase something else, however she refused. We picked up the furniture and issued a full refund. In addition, the customer was offered a $75 gift certificate toward the purchase of new furniture plus free delivery.
Once again, we would like to apologize for any inconvenience we may have caused [redacted].
If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service.
&nbs
September
19,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any
inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
I was able to
speak with [redacted] on Friday 9/12/in regards to her reclining sofa and
love seat. I offered her full credit for
the reclining sofa and love seat so [redacted] can go into our showroom and
reselect a different living room set that she will feel comfortable with
Once again, I
would like to apologize for any inconvenience we may have caused [redacted]
If you have any further questions or need
anything in the future, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
February
13,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
[redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
We have been
unable to reach [redacted] by telephoneWe have left messages for her and
have scheduled an exchange for February We feel that this will resolve her
issue
Once again, I
would like to apologize for any inconvenience we may have caused [redacted] Please do not hesitate to have her contact me
diretly at [redacted] or I can be e-mailed at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
We have picked up this consumer's product and the refund has gone through her finance account.
October 10,
This
customer's issue has been
addressed however, they are still not satisfied with our offer
Customer
was originally authorized for a reselection of her entire dinning room set
($849.99)Customer came in and reselected her productAt the time of delivery
the customer only wanted to return chairsShe wanted to keep the table and
chairsThis would change her reselection value to only $
The
customer's stance is that she was not told exactly what she would need to
returnShe wants to keep the table and chairs, but she also wants to receive
the full $credit
After
speaking with the customer I offered the following and she declined
Full refund of dining room set ($920.54)
Reselection of chairs ($340) and an additional $
gift certificate to be applied to her reselection
At
this point we feel that the customer's request is not reasonable
[redacted]
Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The refund has been issued in full. Thank you for your assistance in this & the resolution.
Regards,
[redacted]
November
19,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
I was able to
speak with [redacted] on Friday 11/14/Per the protection plan she
purchased ([redacted]) through Mor Furniture, she will be issued a credit of
$[redacted] has selected a
stool called the Aspen counter stool that retails for $We will discount
her four stools at a cost of $dollars per stool
[redacted] finds this option to be satisfactory and will pay the difference once we have
received the authorization from [redacted].
I can be directly
contacted at [redacted] or via e-mail at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
RevDex.com
[redacted]
Viewridge, Suite
San
Diego, CA
Case
ID# [redacted]
Customer
Name[redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience we may have caused [redacted]
[redacted]. It is always our goal to ensure
that our valued customers have a positive experience with us
Mor
Furniture was able to credit [redacted] $3,for the incorrect finance
promotion and correct her initial purchase of $3,charge with the correct
promotion of no interest with equal monthly payments till
Once
again, I would like to apologize for any inconvenience we may have caused [redacted].
If
you have any further questions or need anything in the future, please do not
hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor
Furniture Customer Service
January 29,
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any
inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us
We have been unable to reach [redacted] by telephoneThe first two attempts we could not leave a message and he has not returned our call on our last attempt
Please have [redacted] call me directly at [redacted] and we will work on resolving his issues
Sincerely,
[redacted], Manager
Mor Furniture Customer Service
table.MsoNormalTable
{
December
30,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
[redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
After
numerous attempts, I have been unable to speak with [redacted] by telephoneI
have gone ahead and set up a courtesy service call so we can determine the
actual problem and resolve the matterI called again today, leaving him a
detailed message together with our return number
Once again, I
would like to apologize for any inconvenience we may have causedPlease do not
hesitate to have [redacted] contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
October 28,
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any inconvenience we may have
caused[redacted] It is always our goal to ensure that our valued customers have a positive experience with us
I spoke with[redacted] and offered him $off his purchase amountHe agreed that this would resolve the matter and indicated that he is satisfied
If you have any further questions or need anything, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service
table.MsoNormalTable
{
mso-sty
November
12,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted],
First, I
would like to apologize for any inconvenience we
may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
I was able to
speak with [redacted] on Monday 11/10/in regards to her complaint with
Mor FurnitureWe briefly discussed some options and Mor Furniture is willing
to work with [redacted] in regards to getting some new chairs
[redacted] did express she is currently out of town and will contact me once she has had a
chance to visit our store and see what dining chairs will work best for her.
I can be
directly contacted at [redacted] or via e-mail at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service