RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure
that our valued customers have a positive experience with us
In
the case of [redacted] we have offered the following option for
resolution
Mor
Furniture will pick up damaged/broken item from the living room set, and fix
the pieces in question at no charge to the customer.
For
the bed set, Mor Furniture will offer full credit ($plus applicable
taxes) so [redacted] can go into our showroom and select another bed
set of their choice that will be satisfactory to them. If they choose something more than the
credit, [redacted]r would be responsible to pay the difference.
I
made the above offer to [redacted] over the phone on 8/22/14. This same option was reiterated to [redacted] on 9/18/and she said she would speak with [redacted] and they would
respond with an answer on 9/
The
option on a full refund unfortunately is not an option since their original purchase
of the living room set was made on January
17th,
Once
again, I would like to apologize for any inconvenience we may have caused [redacted]. We here at Mor
Furniture pride ourselves on our level of service and our customer's
satisfaction is extremely important to us
If
you have any further questions, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
January 2,
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any
inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us
In the case of [redacted] Mor Furniture has agreed to exchange the sofa and love seat for a new set of the same style. The delivery of this exchange is scheduled for 1/02/
Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service
table.MsoNormalTable
{
September
19,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name[redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have
caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
When we spoke
with [redacted] on August 25, it was our understanding that he agreed to our
proposed resolution of a $gift certificate (total of the amount in
question)This was to be applied to his reselection
Please ask
[redacted] to contact me at [redacted] to discuss his concerns
Sincerely,
[redacted]
Mor Furniture
Customer Service
RevDex.com
Ms. [redacted]
Viewridge, Suite
San Diego, CA
Case ID#
[redacted]
Customer
Name: [redacted]
Dear Mrs
[redacted],
First, I
would like to apologize for any inconvenience we may have caused Mrs
[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
For the
multiple delays she experienced with her furniture purchase, Mor Furniture will
credit her account $dollars.
Once again, we
would like to apologize for any inconvenience we may have caused Mrs[redacted].
If you have
any questions or need anything in the future, please do not hesitate to contact
me at 1-858-547-ext[redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have received my refunds in full, however, I was promised compensation with a $75 voucher that I would be able to use at any Mor Furniture.This company has no regard for their customers, nor do they follow through with their promises. I'm not going to hold my breath for the voucher, and I probably wouldn't use it anyway (as I will never shop there again).I think others should know about their terrible customer service. If that is something the Revdex.com can post, I think it would save many from what I have had to go through.
Regards,
[redacted]
ctober
28,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
I spoke with
[redacted] regarding his
concerns with the salesperson and subsequent
service issues he reported to the Revdex.com. I offered him a $discount on
his order instead of the $GC or $refund that was initially
offered. [redacted] informed me he did not send his complaint to
receive any compensation and refused the refund and informed me he only wanted
to be heard. He thanked me for following up to hear him out
Once again, I
would like to apologize for any inconvenience we may have caused [redacted]
If you have any further questions or need anything, please do not hesitate to
contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
March
12,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
[redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
As I was
unable to reach [redacted] by telephone, I left her a voice message indicating that her
credit was sent to her [redacted] account on February
Once again, I
would like to apologize for any inconvenience we may have caused her. If you have any further questions or need
anything in the future, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have indeed signed the settlement for the damage caused during delivery, however, Mor furniture has still not provided the $200 dollar gift voucher that was promised by [redacted] the customer service rep in regard to the nightmarish experience we had at Mor furniture. Once this is received I will gladly resolve this issue, however, this is another example of the lack of concern for the customer that Mor furniture has displayed. We were promised full resolution to the horrible experience, and Mor furniture is making it difficult to move on.
December
11,
RevDex.com
Ms. [redacted]
Viewridge, Suite
San Diego, CA
Case ID#
[redacted]
Customer
Name: [redacted]
[redacted]
Dear Mrs
[redacted],
First, I
would like to apologize for any inconvenience we may have caused Mrs[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
I spoke with Mrs
[redacted] with regards to her experience with Mor Furniture. Although her order has been cancelled, Mor
Furniture will give Mrs[redacted] a $dollar in store credit in the hopes
she will give Mor Furniture another opportunity to make things right and regain
consumer trust and faith
Once again, I
would like to apologize for any inconvenience we may have caused Mrs[redacted]. We here at Mor Furniture pride ourselves on
our level of service and our customer's satisfaction is extremely important to
us
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at ###-###-####
Sincerely,
[redacted]
Mor Furniture
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Very unprofessional response from MOR Furniture. There is no offer in this response rather it is a disrespectful comment from the company.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mor furnifure is still not being honest and forthcoming about the agreed upon resolution that included a gift voucher of $200. We agreed to this offer of a voucher on September 3, 2014, in addition to the settlement for the necessary repairs to our home. It is now September 22, 2014, well past the supposed 10 days being claimed by Mor furniture to process the gift voucher. As a matter if fact, it is 19 days past the original promise of the voucher, which includes 10 business days. Had Mor furniture wanted to respectfully mend the relationship and do what was right, the situation would not have escalated to the point it is at currently. Yes we have agreed to the settlement for the repairs to our home, but Mor furniture is still blatantly lying about resolving the remaining promises that have been made! It should not have taken this long to fulfill the promises made and apparently will still be taking more time. The promises made need to be expedited since the supposed time frame presented by Mor is apparently not legitimate. We expected resolution within the original first 10 days it takes this company to fulfill its obligations.
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID#[redacted]
Customer Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a
positive experience with us
[redacted] concerns have been resolved and the exchange of his Austin armless chair has
been completed. Due to all of the inconvenience caused with the incorrect
exchanges being delivered prior, we will honor a $gift certificate to be
utilized in our store; also in addition to that we will provide free delivery
on [redacted] next purchase
Once again, I
would like to apologize for any inconvenience we may have caused, if you have
any further questions, please do not hesitate to contact our Corporate Customer
Service department
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
March
10,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
I
was able to speak with [redacted] on Friday 2/27/in regards to her
mattress purchase with Mor Furniture. To
satisfy her claim/complaint Mor Furniture will give [redacted] full credit
for her queen mattress set to go into our showroom and select a different
mattress. The total amount of the credit
is $dollars
Once
again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further
questions or need anything in the future, please do not hesitate to contact me
at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
December
24,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name[redacted]
[redacted]
Dear [redacted]
Again, we
want to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
We have sent [redacted] the copy of the invoice showing proof of purchase for the protection
plan
If you have
any further questions, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure
that our valued customers have a positive experience with us
In
the case of [redacted] we have offered the following option for
resolution
Mor
Furniture will pick up damaged/broken item from the living room set, and fix
the pieces in question at no charge to the customer.
For
the bed set, Mor Furniture will offer full credit ($plus applicable
taxes) so [redacted] can go into our showroom and select another bed
set of their choice that will be satisfactory to them. If they choose something more than the
credit, [redacted]r would be responsible to pay the difference.
I
made the above offer to [redacted] over the phone on 8/22/14. This same option was reiterated to [redacted] on 9/18/and she said she would speak with [redacted] and they would
respond with an answer on 9/
The
option on a full refund unfortunately is not an option since their original purchase
of the living room set was made on January
17th,
Once
again, I would like to apologize for any inconvenience we may have caused [redacted]. We here at Mor
Furniture pride ourselves on our level of service and our customer's
satisfaction is extremely important to us
If
you have any further questions, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
January 2,
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any
inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us
In the case of [redacted] Mor Furniture has agreed to exchange the sofa and love seat for a new set of the same style. The delivery of this exchange is scheduled for 1/02/
Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service
table.MsoNormalTable
{
September
19,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name[redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have
caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
When we spoke
with [redacted] on August 25, it was our understanding that he agreed to our
proposed resolution of a $gift certificate (total of the amount in
question)This was to be applied to his reselection
Please ask
[redacted] to contact me at [redacted] to discuss his concerns
Sincerely,
[redacted]
Mor Furniture
Customer Service
RevDex.com
Ms. [redacted]
Viewridge, Suite
San Diego, CA
Case ID#
[redacted]
Customer
Name: [redacted]
Dear Mrs
[redacted],
First, I
would like to apologize for any inconvenience we may have caused Mrs
[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
For the
multiple delays she experienced with her furniture purchase, Mor Furniture will
credit her account $dollars.
Once again, we
would like to apologize for any inconvenience we may have caused Mrs[redacted].
If you have
any questions or need anything in the future, please do not hesitate to contact
me at 1-858-547-ext[redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have received my refunds in full, however, I was promised compensation with a $75 voucher that I would be able to use at any Mor Furniture.This company has no regard for their customers, nor do they follow through with their promises. I'm not going to hold my breath for the voucher, and I probably wouldn't use it anyway (as I will never shop there again).I think others should know about their terrible customer service. If that is something the Revdex.com can post, I think it would save many from what I have had to go through.
Regards,
[redacted]
ctober
28,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
I spoke with
[redacted] regarding his
concerns with the salesperson and subsequent
service issues he reported to the Revdex.com. I offered him a $discount on
his order instead of the $GC or $refund that was initially
offered. [redacted] informed me he did not send his complaint to
receive any compensation and refused the refund and informed me he only wanted
to be heard. He thanked me for following up to hear him out
Once again, I
would like to apologize for any inconvenience we may have caused [redacted]
If you have any further questions or need anything, please do not hesitate to
contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
March
12,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
[redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
As I was
unable to reach [redacted] by telephone, I left her a voice message indicating that her
credit was sent to her [redacted] account on February
Once again, I
would like to apologize for any inconvenience we may have caused her. If you have any further questions or need
anything in the future, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have indeed signed the settlement for the damage caused during delivery, however, Mor furniture has still not provided the $200 dollar gift voucher that was promised by [redacted] the customer service rep in regard to the nightmarish experience we had at Mor furniture. Once this is received I will gladly resolve this issue, however, this is another example of the lack of concern for the customer that Mor furniture has displayed. We were promised full resolution to the horrible experience, and Mor furniture is making it difficult to move on.
[redacted]
December
11,
RevDex.com
Ms. [redacted]
Viewridge, Suite
San Diego, CA
Case ID#
[redacted]
Customer
Name: [redacted]
[redacted]
Dear Mrs
[redacted],
First, I
would like to apologize for any inconvenience we may have caused Mrs[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
I spoke with Mrs
[redacted] with regards to her experience with Mor Furniture. Although her order has been cancelled, Mor
Furniture will give Mrs[redacted] a $dollar in store credit in the hopes
she will give Mor Furniture another opportunity to make things right and regain
consumer trust and faith
Once again, I
would like to apologize for any inconvenience we may have caused Mrs[redacted]. We here at Mor Furniture pride ourselves on
our level of service and our customer's satisfaction is extremely important to
us
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at ###-###-####
Sincerely,
[redacted]
Mor Furniture
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Very unprofessional response from MOR Furniture. There is no offer in this response rather it is a disrespectful comment from the company.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mor furnifure is still not being honest and forthcoming about the agreed upon resolution that included a gift voucher of $200. We agreed to this offer of a voucher on September 3, 2014, in addition to the settlement for the necessary repairs to our home. It is now September 22, 2014, well past the supposed 10 days being claimed by Mor furniture to process the gift voucher. As a matter if fact, it is 19 days past the original promise of the voucher, which includes 10 business days. Had Mor furniture wanted to respectfully mend the relationship and do what was right, the situation would not have escalated to the point it is at currently. Yes we have agreed to the settlement for the repairs to our home, but Mor furniture is still blatantly lying about resolving the remaining promises that have been made! It should not have taken this long to fulfill the promises made and apparently will still be taking more time. The promises made need to be expedited since the supposed time frame presented by Mor is apparently not legitimate. We expected resolution within the original first 10 days it takes this company to fulfill its obligations.
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID#[redacted]
Customer Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a
positive experience with us
[redacted] concerns have been resolved and the exchange of his Austin armless chair has
been completed. Due to all of the inconvenience caused with the incorrect
exchanges being delivered prior, we will honor a $gift certificate to be
utilized in our store; also in addition to that we will provide free delivery
on [redacted] next purchase
Once again, I
would like to apologize for any inconvenience we may have caused, if you have
any further questions, please do not hesitate to contact our Corporate Customer
Service department
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
March
10,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
I
was able to speak with [redacted] on Friday 2/27/in regards to her
mattress purchase with Mor Furniture. To
satisfy her claim/complaint Mor Furniture will give [redacted] full credit
for her queen mattress set to go into our showroom and select a different
mattress. The total amount of the credit
is $dollars
Once
again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further
questions or need anything in the future, please do not hesitate to contact me
at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
December
24,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name[redacted]
[redacted]
Dear [redacted]
Again, we
want to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
We have sent [redacted] the copy of the invoice showing proof of purchase for the protection
plan
If you have
any further questions, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service