April
9,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name[redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
We have
arranged to exchange his love seat tomorrow.
[redacted] indicated that this will resolve his issue
Once again, I
would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions or need
anything in the future, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept this because, after waiting over a month I still have not received my gift card. I have called and get the same excuse of "the CEO is traveling as has not signed off on your gift card yet. I called last week and I was not able to get an answer from either the corporate offices or the warehouse in [redacted]. I was originally told I would receive the card in 7-14 days.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from MOR furniture is not acceptable because it does not include the original contract agreement that is attached to this document. In our complaint we asked that MOR Furniture honor the contract. Once again MOR Furniture is trying to get us to accept an offer that is not the original contract (see attached). The contract specifically includes 1) furniture we selected 2) we will return 4 chairs of the dining room set (even though not specified in contract) 3) $0 Balance Due (see bottom of contract)
This are the only conditions we will accept. We want the attached contract honored.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
December
30,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
[redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused Mr[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
I have spoken
with Mr[redacted] and arranged for a technician to take a look at his productI
have also sent him a copy of his warrantyWe trust this will resolve the
matter
Once again, I
would like to apologize for any inconvenience we may have causedPlease do not
hesitate to contact me at 1-858-547-ext. [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
September 22, 2014
The gift certificate is in the process of being issued. It takes approximately 10 days for a certificate to be issued. You will also be receiving a personalized letter from the owner.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. However I was not able to find another bed that would work with the amount of space so I went ahead and spoke with cutstomer service and tried to find another ladder that might fit this bed. I ordered 2 different ladders and they both arrived on 5-6-2015 I choose the one that is for the bed.I am satisfied with the overall outcome now. No refund needed thank you.
Regards,
[redacted]
February
9,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
Unfortunately
we have been unsuccessful to reach [redacted].
I would like the opportunity to speak to him and see how we can perhaps
resolve his complaint
Please contact
me directly; [redacted] at [redacted] (Monday-Friday) any
time after 11am or you can e-mail me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am not satisfied with this response due to the following facts:
1) After many phone calls and being told this refund to [redacted] who this mattress was financed through and being told it would take up to two billing cycles. To date there to credit/refund has been provided.
2) It became clear to me early on MOR Furniture does not value their customers as I missed 3 days of work being in severe pain due to their product being not what it was described as in the store by a sales person.
3) I have spent hours on the phone dealing with this situation including again today regarding this refund/credit. I continue to be told it has been taken care of however it has not shown via my account that it indeed has.
Lastly I would like to add that via other customers now former customers and reviews on your facebook accounts for all the MOR furniture stores in my area this seems to be the common practice for Mor Furniture.
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused
[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
I was able to
speak with [redacted] in regards to her experience with Mor Furniture. We have offered to exchange her reclining
sofa for a brand new one and she found this resolution to be satisfactory
Once again, I
would like to apologize for any inconvenience we may have caused [redacted]
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me. I requested that they credit my account for the delivery fees due to all the hastle I went through with their delivery services company they used to get the situation resolved and the delay they took to correct the problems. I will wait for the business to perform this action and, if it does, then I will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I will not use this business again or would I recommend it to anyone else, since it took 4 months to resolve!
Regards,
[redacted]
Good Morning, Mr. [redacted] was last contac[redacted] on 11/17 and 11/21 after we received his rebuttal response. I called all of the contact number and left my direct extension information to call me and have not received any response. I will make another attempt today to reach Mr. [redacted]. Thanks [redacted] CUSTOMER SERVICE MANAGERwww.MorFurniture.com###-###-#### |office [redacted]@morfurniture.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have called the number for Mor furniture many times. Every time I get a voice message. I left a message and no call back.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I don't accept the offer that Mor Furniture has given us. This does not satisfy our need. We always payed on time. Mor furniture does not respect the contracts that they give, nor de policy that they go by, I want at least $2000 of the investment that I put with them. I don't want any more furniture from them. It is bad quality and I know that we are going to keep having the same issue if we accept their offer. We want at least part of out money back. Mor can take the furniture that we have, I just want it out I rather sit on the floor than this so call furniture
Regards,
[redacted]
[redacted] from MOR furniture researched the situation and discovered that what I had stated was so. She then promptly contacted me with the resolution and informed me of the 100 dollar gift card. I have yet to receive the gift card. If I do I will consider the situation resolved with much credit to [redacted] for her initiative to look further into the matter.
Respectfully, [redacted]
September 22,
RevDex.com
[redacted]
Viewridge, Suite
San
Diego, CA
Case
ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience
we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with Mor furniture
In
the case of [redacted], delivery was attempted on 8/30. The delivery drivers caused damage to the
home of [redacted]
On
8/31, [redacted] was offered a resolution for the property damage through [redacted] the company who delivered his furniture
On
9/09, [redacted] provided estimates for the damage caused to the property
On
9/12, an agreeable amount of compensation was reached between [redacted] and [redacted] (delivery management company)
On
9/16, [redacted] signed an agreement to settle, in the amount of $
dollarsThis amount was to be sent to
[redacted]' residence in a form of a check from [redacted](Please
see attachment of signed agreement)
On
9/19, we received confirmation from [redacted] that check would be
mailed out on this day
Once
again, we would like to apologize for any inconvenience we may have caused [redacted]
If
you have any further questions, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor
Furniture
Again, our response to the [redacted] is our final offer.
April
9,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name[redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
We have
arranged to exchange his love seat tomorrow.
[redacted] indicated that this will resolve his issue
Once again, I
would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions or need
anything in the future, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept this because, after waiting over a month I still have not received my gift card. I have called and get the same excuse of "the CEO is traveling as has not signed off on your gift card yet. I called last week and I was not able to get an answer from either the corporate offices or the warehouse in [redacted]. I was originally told I would receive the card in 7-14 days.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from MOR furniture is not acceptable because it does not include the original contract agreement that is attached to this document. In our complaint we asked that MOR Furniture honor the contract. Once again MOR Furniture is trying to get us to accept an offer that is not the original contract (see attached). The contract specifically includes 1) furniture we selected 2) we will return 4 chairs of the dining room set (even though not specified in contract) 3) $0 Balance Due (see bottom of contract)
This are the only conditions we will accept. We want the attached contract honored.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
December
30,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
[redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused Mr[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
I have spoken
with Mr[redacted] and arranged for a technician to take a look at his productI
have also sent him a copy of his warrantyWe trust this will resolve the
matter
Once again, I
would like to apologize for any inconvenience we may have causedPlease do not
hesitate to contact me at 1-858-547-ext. [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
September 22, 2014
The gift certificate is in the process of being issued. It takes approximately 10 days for a certificate to be issued. You will also be receiving a personalized letter from the owner.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. However I was not able to find another bed that would work with the amount of space so I went ahead and spoke with cutstomer service and tried to find another ladder that might fit this bed. I ordered 2 different ladders and they both arrived on 5-6-2015 I choose the one that is for the bed.I am satisfied with the overall outcome now. No refund needed thank you.
Regards,
[redacted]
February
9,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
Unfortunately
we have been unsuccessful to reach [redacted].
I would like the opportunity to speak to him and see how we can perhaps
resolve his complaint
Please contact
me directly; [redacted] at [redacted] (Monday-Friday) any
time after 11am or you can e-mail me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am not satisfied with this response due to the following facts:
1) After many phone calls and being told this refund to [redacted] who this mattress was financed through and being told it would take up to two billing cycles. To date there to credit/refund has been provided.
2) It became clear to me early on MOR Furniture does not value their customers as I missed 3 days of work being in severe pain due to their product being not what it was described as in the store by a sales person.
3) I have spent hours on the phone dealing with this situation including again today regarding this refund/credit. I continue to be told it has been taken care of however it has not shown via my account that it indeed has.
Lastly I would like to add that via other customers now former customers and reviews on your facebook accounts for all the MOR furniture stores in my area this seems to be the common practice for Mor Furniture.
[redacted]
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused
[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
I was able to
speak with [redacted] in regards to her experience with Mor Furniture. We have offered to exchange her reclining
sofa for a brand new one and she found this resolution to be satisfactory
Once again, I
would like to apologize for any inconvenience we may have caused [redacted]
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me. I requested that they credit my account for the delivery fees due to all the hastle I went through with their delivery services company they used to get the situation resolved and the delay they took to correct the problems. I will wait for the business to perform this action and, if it does, then I will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I will not use this business again or would I recommend it to anyone else, since it took 4 months to resolve!
Regards,
[redacted]
I personally mailed [redacted] warranty on Monday. It would have gone out in Tuesday’s mail. [redacted]
Good Morning, Mr. [redacted] was last contac[redacted] on 11/17 and 11/21 after we received his rebuttal response. I called all of the contact number and left my direct extension information to call me and have not received any response. I will make another attempt today to reach Mr. [redacted]. Thanks [redacted] CUSTOMER SERVICE MANAGERwww.MorFurniture.com###-###-#### |office [redacted]@morfurniture.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have called the number for Mor furniture many times. Every time I get a voice message. I left a message and no call back.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I don't accept the offer that Mor Furniture has given us. This does not satisfy our need. We always payed on time. Mor furniture does not respect the contracts that they give, nor de policy that they go by, I want at least $2000 of the investment that I put with them. I don't want any more furniture from them. It is bad quality and I know that we are going to keep having the same issue if we accept their offer. We want at least part of out money back. Mor can take the furniture that we have, I just want it out I rather sit on the floor than this so call furniture
Regards,
[redacted]
[redacted] from MOR furniture researched the situation and discovered that what I had stated was so. She then promptly contacted me with the resolution and informed me of the 100 dollar gift card. I have yet to receive the gift card. If I do I will consider the situation resolved with much credit to [redacted] for her initiative to look further into the matter.
Respectfully, [redacted]
September 22,
RevDex.com
[redacted]
Viewridge, Suite
San
Diego, CA
Case
ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience
we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with Mor furniture
In
the case of [redacted], delivery was attempted on 8/30. The delivery drivers caused damage to the
home of [redacted]
On
8/31, [redacted] was offered a resolution for the property damage through [redacted] the company who delivered his furniture
On
9/09, [redacted] provided estimates for the damage caused to the property
On
9/12, an agreeable amount of compensation was reached between [redacted] and [redacted] (delivery management company)
On
9/16, [redacted] signed an agreement to settle, in the amount of $
dollarsThis amount was to be sent to
[redacted]' residence in a form of a check from [redacted](Please
see attachment of signed agreement)
On
9/19, we received confirmation from [redacted] that check would be
mailed out on this day
Once
again, we would like to apologize for any inconvenience we may have caused [redacted]
If
you have any further questions, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor
Furniture