May 4,
","serif">
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ** ***
Dear *** ***
First,
I would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
In the
case of *** *** Mor Furniture will give full credit for the Rustic Loft Bed
so he may choose another bed For the
inconvenience, Mor Furniture will also give *** *** an additional $
dollars in store credit
Once again,
we would like to apologize for any inconvenience we may have caused *** *** If
you have any further questions, please do not hesitate to contact me at ***
Sincerely,
*** ***
Mor
Furniture Customer Service
November 5,
RevDex.com
Ms
*** *** ***
Viewridge, Suite
San
Diego, CA
Case
ID# ***
Customer
Name: *** *** ***
Dear
Mrs***,
First,
I would like to apologize for any inconvenience we may have caused Mr***. It is always our goal to ensure that our
valued customers have a positive experience with us
Unfortunately
we have been unsuccessful in our attempts to reach Mr***. Please ask him to contact us so we may be
able to assist and discuss his situation in further detail
Once
again, I would like to apologize for any inconvenience we may have caused Mr***. Please do contact me, *** *** at
###-###-#### (Friday-Tuesday) or you can e-mail me at ***@morfurniture.com
Sincerely,
***
***
Mor
Furniture Customer Service
December
2,
RevDex.com
Ms. *** *** ***
Viewridge, Suite
San Diego, CA
Case ID#
***
Customer
Name: *** ***
Dear
Mrs
***,
First, I
would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of Ms***, Mor Furniture will allow her to return the twin bed along with the
matching chest and nightstand so she can select a different bed of her choice
Once again, I
would like to apologize for any inconvenience we may have caused Ms***. If you have any further questions or need
anything in the future, please do not hesitate to contact me at ###-###-####
Sincerely,
*** ***
Mor Furniture
Customer Service
January 29,
"Calibri","sans-serif">
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First,
I would like to apologize for any inconvenience we may have caused *** *** It is always our goal to ensure that our
valued customers have a positive experience with us
Contact
has been made with *** *** and he is aware that we do not need to make a copy
of his IDThe identification only needed for verification that the name on the
invoice matches the person who is picking up the product. This information has been communicated with our
staff in ***
Once again,
I would like to apologize for any inconvenience we may have caused *** *** If you have any further questions or need
anything in the future, please do not hesitate to contact me at ***
Sincerely,
*** ***
Mor Furniture
Customer Service
March 10,
","serif">
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have caused
*** *** It is always our goal to
ensure that our valued customers have a positive experience with us
In the case of *** ***, her order has been voided/cancelled and a
refund of $1,has been processed as of 2/24/
Once again, I would like to apologize for any inconvenience we may have
caused *** *** If you have any
further questions or there is anything we can do to restore your trust or faith
in Mor Furniture, please do not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Mor
Furniture Customer Service
February
27,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: ***
***
Dear *** ***
First, I
would like to apologize for any inconvenience we may have caused *** *** It is always our goal to ensure that our
valued customers have a positive experience with us
*** ***
was refunded and I called her and left a message that the funds had been
released and would appear on her account within a week
Once again, I
would like to apologize for any inconvenience we may have caused *** ***. If you have any further questions, please do
not hesitate to contact me at *** *** *** or I can be e-mailed at ***
Sincerely,
*** ***
Mor Furniture
Customer Service
November 5,
RevDex.com
*** *** *** ***
Viewridge, Suite
San
Diego, CA
Case
ID# ***
Customer
Name: *** ***
Dear *** ***
First,
I would like to apologize for any inconvenience
we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
*** *** has accepted our offer to transfer the remaining item from our San
Diego Distribution Center to our Seattle facility. We hope to have this transfer completed no
later than 11/30. For her patience, we
will also give *** *** a $in store credit for a future purchase
Once
again, I would like to apologize for any inconvenience we may have caused *** *** If you have any further
questions or need anything in the future, please do not hesitate to contact me
at *** *** ***
Sincerely,
*** ***
Mor
Furniture Customer Service
August 27,
Revdex.com
*** *** *** ***
Viewridge, Suite
San
Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First,
I would like to
apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with Mor Furniture
We
have issued *** *** a $discount due to the delivery delay and all of her
furniture has now been delivered
Once
again, I would like to apologize for any inconvenience we may have caused *** ***
Should you have any further questions, please contact me directly at *** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service
Revdex.com:
I am working with *** at Mor Corporate office for four chairs. Because of the limited time Revdex.com gives to respond I cannot say we have come to a resolution as it is going to take at least seven to ten days to receive notification of Mor getting comparable chairs in stock. I will close the complaint once I have received the offer of four comparable chairs. In addition, I am not happy the additional warranty I purchased that doesn't expire until September will not transfer over to the new chairs
Regards,
*** * *** ***
April 9,
","sans-serif">
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ** ***
Dear *** ***
First,
I would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
Unfortunately
I have been unsuccessful in reaching *** ***.
We are committed to making sure all customer issues have been resolved
and would like to offer him a $credit towards his finance account for
the inconvenience and frustration we may have caused
Once again,
I would like to apologize for any inconvenience we may have caused *** ***. Please have him contact me at *** *** ***(Tuesday-Saturday)
Sincerely,
*** ***
Mor
Furniture Customer Service
January 2,
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** * *** ***
Dear *** ***
First, I would like to apologize for
any inconvenience we may have caused *** ***. It is always our goal to ensure that our valued customers have a positive experience with us
Unfortunately we have been unsuccessful in reaching the customer. We have refunded the delivery fee. A total credit of $will be credited to the finance account per the desired settlement. If *** *** would still like to contact us to discuss his experience further, he can reach me,*** ***, at *** *** *** and or he can e-mail me at ***
Once again, I would like to apologize for any inconvenience we may have caused *** ***. We here at Mor Furniture pride ourselves on our level of service and our customer’s satisfaction is extremely important to us
Sincerely,
*** ***
Mor Furniture Customer Service
table.MsoNormalTable
{
mso-style-noshow:-->
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
January
2,
RevDex.com
Ms*** *** ***
Viewridge, Suite
San Diego, CA
Case ID#
***
Customer
Name: *** *** (Name on invoice is
*** ***)
Dear Mrs
***,
First, I
would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of Ms***, Mor Furniture was able to deliver the table ordered on
12/24/14. For the inconvenience, Mor
Furniture did refund the delivery fee of $to the finance accountWe
consider this matter has been resolved
Once again, we
would like to apologize for any inconvenience we may have caused Ms***.
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at ###-###-####
Sincerely,
*** ***
Mor Furniture
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** called and left a voice message for me while I was out of town traveling for business this weekI have just tried reaching him today 11/8, at the number he provided you and was unable to reach or leave voice mailI also tried calling the number he left me (###-###-####)today 11/8, and it appears that they are closed during the weekendI also tried emailing *** this morning 11/8, and his email address came back as invalid(***@morfurniture.com)We were informed that our last piece of furniture(master bed and headboard) would be delivered 11/We received a call notifying us that it would now be delivered 11/I will continue to try to reach ***, but it appears he is out of the office until 11/
Regards,
*** ***
November
12,
RevDex.com
Ms. *** *** ***
Viewridge, Suite
San Diego, CA
Case ID#
***
Customer
Name: *** ***
Dear Mrs
***,
First, I
would like to apologize for any inconvenience we
may have caused Mr***. It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of Mr***, Mor Furniture has agreed to take back the mattress and refund Mr
*** a total amount of $211.99.
Once again, I
would like to apologize for any inconvenience we may have caused Mr***.
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at 1-858-547-ext***
Sincerely,
*** ***
Mor Furniture
Customer Service
Yes I have received the gift certificate, however, as stated in the Revdex.com response last time, mor furniture did not respond within the allotted time frameThis is the same game that my family has been forced to play with with Mor from the beginning of this nightmareIf it hadn't been for the Revdex.com intervention, I highly doubt that Mor furniture would have followed through with all of the solutions that were demandedIt has been far too long, and too great of a headache to drop the complaint against MorHad they been forthcoming and honest, things would absolutely have been differentIt shouldn't have taken a complaint t to the Revdex.com for Mor to do what was right! I want nothing to do with Mor furniture ever again and feel sorry for any customer who has to deal with their lack of professionalism!!
October 6,
*** *** gift certificate was returned by the post office stating "no mail receptacle". It had been mailed to the address we had on file - Kansas St., Orting, WA
We will send it out again to the PO Box provided to the Revdex.com
Again, we apologize for the delay
April 10,
","sans-serif">
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have
caused *** ***. It is always our
goal to ensure that our valued customers have a positive experience with us
*** *** mailbox was fixed on
March 4th. *** *** of *** (the transport company) called to confirm the repair had been made and that
the customer was satisfied.
Once again, I would like to apologize for any inconvenience we may have
caused the *** *** ***If you have any further questions, please do not
hesitate to contact me at 1-858-547-ext
Sincerely,
*** ***
Mor
Furniture Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
January
6,
RevDex.com
Ms. *** *** ***
Viewridge, Suite
San Diego, CA
Case ID#
***
Customer
Name: *** ***
Dear
Mrs
***,
First, I
would like to apologize for any inconvenience we may have caused Mr***. It is always our goal to ensure that our
valued customers have a positive experience with us
After
speaking with Mr*** it appears all of his concerns have been taken care
ofFor the inconvenience, Mor Furniture will send out a $dollar gift
certificate that can used on a future purchase
Once again, I
would like to apologize for any inconvenience we may have caused Mr***.
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at ###-###-####
Sincerely,
*** ***
Mor Furniture
Customer Service
May 4,
","serif">
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ** ***
Dear *** ***
First,
I would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
In the
case of *** *** Mor Furniture will give full credit for the Rustic Loft Bed
so he may choose another bed For the
inconvenience, Mor Furniture will also give *** *** an additional $
dollars in store credit
Once again,
we would like to apologize for any inconvenience we may have caused *** *** If
you have any further questions, please do not hesitate to contact me at ***
Sincerely,
*** ***
Mor
Furniture Customer Service
November 5,
RevDex.com
Ms
*** *** ***
Viewridge, Suite
San
Diego, CA
Case
ID# ***
Customer
Name: *** *** ***
Dear
Mrs***,
First,
I would like to apologize for any inconvenience we may have caused Mr***. It is always our goal to ensure that our
valued customers have a positive experience with us
Unfortunately
we have been unsuccessful in our attempts to reach Mr***. Please ask him to contact us so we may be
able to assist and discuss his situation in further detail
Once
again, I would like to apologize for any inconvenience we may have caused Mr***. Please do contact me, *** *** at
###-###-#### (Friday-Tuesday) or you can e-mail me at ***@morfurniture.com
Sincerely,
***
***
Mor
Furniture Customer Service
December
2,
RevDex.com
Ms. *** *** ***
Viewridge, Suite
San Diego, CA
Case ID#
***
Customer
Name: *** ***
Dear
Mrs
***,
First, I
would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of Ms***, Mor Furniture will allow her to return the twin bed along with the
matching chest and nightstand so she can select a different bed of her choice
Once again, I
would like to apologize for any inconvenience we may have caused Ms***. If you have any further questions or need
anything in the future, please do not hesitate to contact me at ###-###-####
Sincerely,
*** ***
Mor Furniture
Customer Service
January 29,
"Calibri","sans-serif">
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First,
I would like to apologize for any inconvenience we may have caused *** *** It is always our goal to ensure that our
valued customers have a positive experience with us
Contact
has been made with *** *** and he is aware that we do not need to make a copy
of his IDThe identification only needed for verification that the name on the
invoice matches the person who is picking up the product. This information has been communicated with our
staff in ***
Once again,
I would like to apologize for any inconvenience we may have caused *** *** If you have any further questions or need
anything in the future, please do not hesitate to contact me at ***
Sincerely,
*** ***
Mor Furniture
Customer Service
March 10,
","serif">
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have caused
*** *** It is always our goal to
ensure that our valued customers have a positive experience with us
In the case of *** ***, her order has been voided/cancelled and a
refund of $1,has been processed as of 2/24/
Once again, I would like to apologize for any inconvenience we may have
caused *** *** If you have any
further questions or there is anything we can do to restore your trust or faith
in Mor Furniture, please do not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Mor
Furniture Customer Service
February
27,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: ***
***
Dear *** ***
First, I
would like to apologize for any inconvenience we may have caused *** *** It is always our goal to ensure that our
valued customers have a positive experience with us
*** ***
was refunded and I called her and left a message that the funds had been
released and would appear on her account within a week
Once again, I
would like to apologize for any inconvenience we may have caused *** ***. If you have any further questions, please do
not hesitate to contact me at *** *** *** or I can be e-mailed at ***
Sincerely,
*** ***
Mor Furniture
Customer Service
November 5,
RevDex.com
*** *** *** ***
Viewridge, Suite
San
Diego, CA
Case
ID# ***
Customer
Name: *** ***
Dear *** ***
First,
I would like to apologize for any inconvenience
we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
*** *** has accepted our offer to transfer the remaining item from our San
Diego Distribution Center to our Seattle facility. We hope to have this transfer completed no
later than 11/30. For her patience, we
will also give *** *** a $in store credit for a future purchase
Once
again, I would like to apologize for any inconvenience we may have caused *** *** If you have any further
questions or need anything in the future, please do not hesitate to contact me
at *** *** ***
Sincerely,
*** ***
Mor
Furniture Customer Service
August 27,
Revdex.com
*** *** *** ***
Viewridge, Suite
San
Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First,
I would like to
apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with Mor Furniture
We
have issued *** *** a $discount due to the delivery delay and all of her
furniture has now been delivered
Once
again, I would like to apologize for any inconvenience we may have caused *** ***
Should you have any further questions, please contact me directly at *** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service
Revdex.com:
I am working with *** at Mor Corporate office for four chairs. Because of the limited time Revdex.com gives to respond I cannot say we have come to a resolution as it is going to take at least seven to ten days to receive notification of Mor getting comparable chairs in stock. I will close the complaint once I have received the offer of four comparable chairs. In addition, I am not happy the additional warranty I purchased that doesn't expire until September will not transfer over to the new chairs
Regards,
*** * *** ***
April 9,
","sans-serif">
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ** ***
Dear *** ***
First,
I would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
Unfortunately
I have been unsuccessful in reaching *** ***.
We are committed to making sure all customer issues have been resolved
and would like to offer him a $credit towards his finance account for
the inconvenience and frustration we may have caused
Once again,
I would like to apologize for any inconvenience we may have caused *** ***. Please have him contact me at *** *** ***(Tuesday-Saturday)
Sincerely,
*** ***
Mor
Furniture Customer Service
January 2,
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** * *** ***
Dear *** ***
First, I would like to apologize for
any inconvenience we may have caused *** ***. It is always our goal to ensure that our valued customers have a positive experience with us
Unfortunately we have been unsuccessful in reaching the customer. We have refunded the delivery fee. A total credit of $will be credited to the finance account per the desired settlement. If *** *** would still like to contact us to discuss his experience further, he can reach me,*** ***, at *** *** *** and or he can e-mail me at ***
Once again, I would like to apologize for any inconvenience we may have caused *** ***. We here at Mor Furniture pride ourselves on our level of service and our customer’s satisfaction is extremely important to us
Sincerely,
*** ***
Mor Furniture Customer Service
table.MsoNormalTable
{
mso-style-noshow:-->
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
January
2,
RevDex.com
Ms*** *** ***
Viewridge, Suite
San Diego, CA
Case ID#
***
Customer
Name: *** *** (Name on invoice is
*** ***)
Dear Mrs
***,
First, I
would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of Ms***, Mor Furniture was able to deliver the table ordered on
12/24/14. For the inconvenience, Mor
Furniture did refund the delivery fee of $to the finance accountWe
consider this matter has been resolved
Once again, we
would like to apologize for any inconvenience we may have caused Ms***.
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at ###-###-####
Sincerely,
*** ***
Mor Furniture
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** called and left a voice message for me while I was out of town traveling for business this weekI have just tried reaching him today 11/8, at the number he provided you and was unable to reach or leave voice mailI also tried calling the number he left me (###-###-####)today 11/8, and it appears that they are closed during the weekendI also tried emailing *** this morning 11/8, and his email address came back as invalid(***@morfurniture.com)We were informed that our last piece of furniture(master bed and headboard) would be delivered 11/We received a call notifying us that it would now be delivered 11/I will continue to try to reach ***, but it appears he is out of the office until 11/
Regards,
*** ***
November
12,
RevDex.com
Ms. *** *** ***
Viewridge, Suite
San Diego, CA
Case ID#
***
Customer
Name: *** ***
Dear Mrs
***,
First, I
would like to apologize for any inconvenience we
may have caused Mr***. It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of Mr***, Mor Furniture has agreed to take back the mattress and refund Mr
*** a total amount of $211.99.
Once again, I
would like to apologize for any inconvenience we may have caused Mr***.
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at 1-858-547-ext***
Sincerely,
*** ***
Mor Furniture
Customer Service
Yes I have received the gift certificate, however, as stated in the Revdex.com response last time, mor furniture did not respond within the allotted time frameThis is the same game that my family has been forced to play with with Mor from the beginning of this nightmareIf it hadn't been for the Revdex.com intervention, I highly doubt that Mor furniture would have followed through with all of the solutions that were demandedIt has been far too long, and too great of a headache to drop the complaint against MorHad they been forthcoming and honest, things would absolutely have been differentIt shouldn't have taken a complaint t to the Revdex.com for Mor to do what was right! I want nothing to do with Mor furniture ever again and feel sorry for any customer who has to deal with their lack of professionalism!!
October 6,
*** *** gift certificate was returned by the post office stating "no mail receptacle". It had been mailed to the address we had on file - Kansas St., Orting, WA
We will send it out again to the PO Box provided to the Revdex.com
Again, we apologize for the delay
April 10,
","sans-serif">
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have
caused *** ***. It is always our
goal to ensure that our valued customers have a positive experience with us
*** *** mailbox was fixed on
March 4th. *** *** of *** (the transport company) called to confirm the repair had been made and that
the customer was satisfied.
Once again, I would like to apologize for any inconvenience we may have
caused the *** *** ***If you have any further questions, please do not
hesitate to contact me at 1-858-547-ext
Sincerely,
*** ***
Mor
Furniture Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
January
6,
RevDex.com
Ms. *** *** ***
Viewridge, Suite
San Diego, CA
Case ID#
***
Customer
Name: *** ***
Dear
Mrs
***,
First, I
would like to apologize for any inconvenience we may have caused Mr***. It is always our goal to ensure that our
valued customers have a positive experience with us
After
speaking with Mr*** it appears all of his concerns have been taken care
ofFor the inconvenience, Mor Furniture will send out a $dollar gift
certificate that can used on a future purchase
Once again, I
would like to apologize for any inconvenience we may have caused Mr***.
If you have
any further questions or need anything in the future, please do not hesitate to
contact me at ###-###-####
Sincerely,
*** ***
Mor Furniture
Customer Service