PCT Enterprises of Florida, LLC

Complaint: [redacted] I am rejecting this response because:Someone from the school did reach out to me today and advised she will be calling back on MondayThey did not offer me the NCLEX review and CPNE coursesI paid in full for those coursesLike I advise the representative todayI have no interest in furthering my studies after completing the associate in nursing with [redacted] Thus that option of an offset does not benefit me in any way.I stand by my first complaintThe mistake was made my Achieve Test prep and they should honor itIf that mistake was made my me I would have been held to itI think it is really important the way business is done by this company becomes exposed and I will make sure it happens regardless of the outcome of this situation The material is way off from [redacted] collegeI did a better job studying on my own Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I’M NOT HE ONE WHO’S CONFUSED .ACHIEVE TEST PREP REPRESENTATIVE THAT’S RESPONDING ON THE BEHALF OF ACHIEVE TEST PREP IS CONFUSED!!!!Why won’t ATP answer my questions I’ve asked???? Why ATP only want to address one of my questions but talk to me on the phone for the other questions???? I rather respond to ATP via email or through the Revdex.com due to ATP likes to change up what has been said in the conversations I have questions I want ACHIEVE TEST PREP to answer:ANSWER THE QUESTIONS!!!!!!! STOP ADVOIDING THEM.1) Did Catherine W [redacted] /admissions rep, make an error and signed me up for the wrong classes (Phase instead of Phase 1) YES OR NO?2) What’s the difference between PHASE classes and PHASE classes?3) How much does the ASN degree cost and how long does it takes to complete?4) How much does the BSN degree cost and how long does it take to complete?5) Did I pay $deposit in March and made two payments of $235.41(totaling $470.82) even when I couldn’t register?6) Did Achieve Test Prep sent and email on 7-28-about info session regarding [redacted] STATE UNIVERSITY making changes to their entrance requirements for LPN to BSN program7) When I first signed up with Achieve Test Prep, did ATP offer ENGLISH COMPOSITION? Does ATP still offer English Composition?8) What are the other classes ACHIEVE TEST PREP NO LONGER OFFER?9) What is the name of the class that Achieve Test Prep no longer offer due to high failure rate ( a lot of students at Achieve Test Prep failed the class)?10) Did I put my withdrawal on hold and waited on Bridget C [redacted] to follow up with me?11) Did Bridget C [redacted] ever follow up with me after I put the withdrawal on hold (BEFORE 10-06-16)? When I filed my withdrawal, I did everything that was supposed to be done for the withdrawal process After Bridget C [redacted] didn’t follow up with me, I filed my complaint with the Revdex.com So to call and follow up with AREDUNDANT I put my trust, my money ($920.82) and invested time into Achieve Test Prep and still no resolution to the problem/error Achieve Test Prep admission representative (Catherine W [redacted] ) caused ATP (Achieve Test Prep) still won’t address the issue and that is I COULD’NT REGISTER FOR CLASSES/COURSES THAT I WAS SIGNED UP FOR SINCE MARCH 2016! ATP continues to respond with “the student is confused and frustrated, she was having technical difficulties” and keep mentioning “login issues” As I previously mentioned in my last Revdex.com rejection response to ATP, I couldn’t REGISTER! Registering for classes and logging in to my ATP account, are TWO DIFFERENT things I could login to my accountAfter I login, I would look for dates and times when a class I was signed up for was being offered online I would push the register button next to a class that I need, and NOTHING HAPPEN! ATP can keep using “confused” to describe me, but there’s nothing confusing about my response on why I withdraw from ATP, why I deserve A FULL REFUND of $and to cancel the contract so it won’t affect my credit or bring down my credit score ATP reps are the ones who are CONFUSED, because they don’t know the difference between REGISTER and LOGIN!In my last Revdex.com rejection response to ATP, I explained everything in details with timeline showing dates and names of correspondences/conversations between me and ATP representatives I chose ATP to help further my nursing education/career (out of thousands of online schools/programs), ATP didn’t choose me If I didn’t want to do business with ATP, why would I 1) pay a deposit, 2) give ATP all of my debit card info for automatic monthly withdrawals,3) make two monthly payments, 4) attended orientation, info class/achieve 101, follphone appointments and 5)talked to NOT 1, NOT 2, NOT BUT SEVERAL ATP representatives 6) and last but not least ---PUT MY WITHDRAWAL WITH ATP ON HOLD and waited on Bridget C [redacted] to follow up with me! My actions are showing that I was very serious about furthering my career/education in nursing Now, to address ATP response “We tried without success to reach this student to address each of her concerns and she has not reached out to us since meeting with our customer service manager on 9/6/16” Once again, ATP trying to direct the blame on me, when I waited patiently for Bridget C [redacted] to follow back up with me I didn’t file my complaint against ATP until the end of September ATP representative that is responding on the behalf of ATP is good at lying, because ATP hasn’t tried to reach out to me until 10-6-16! Bridget C [redacted] emailed and called me on 10/6/16----A WHOLE MONTH LATER, saying she would like to talk with me about my complaint with The Revdex.com and if I didn’t want to speak with her, I can speak with the Vice President of ATP/Romy W*** There were NO CALLS NOR EMAILS until 10-6- If ATP attempted to call or email me, I want to know what are the dates and times they called or emailed me I kept ALL my emails from ATP and the ONLY time ATP rep/Bridget C [redacted] called/emailed me was on 10-6-16(A MONTH LATER) Also, why do I need to speak with the vice president of ATP? I know I’m not the first and surely won’t be the last customer who had problems with ATP.I don’t feel comfortable responding to ATP on a phone due to the fact they continue to lie, change what was said in the conversations, say I’m confused and it will be my word against theirs ATP representatives are for the company they represent and work for They could care less about me So of course, they’re going to say everything that sounds good and make it seem like I don’t know what I‘m talking about But my action speaks louder than words My actions show that I did my part! I didn’t just make up every thing I’ve mentioned in my complaint and complaint responses My account of everything is very detailed down to names and datesATP actions shows that it’s a shady company, when a company tries to keep someone money and keep a contract valid after their mistakes and not owning up to it( ATP breached the contract ) -that shows deceit and I don’t want to do business with a company I don’t trustAchieve Test Prep says I’m frustrated, YES I’m frustrated because I was excited about starting a new journey in furthering my education So I can provide a better life for me and my daughter, have more job opportunities, a increased in pay with benefits and still do what I LOVE DOING ATP need to put themselves in my shoes: I PUT MY TRUST IN ATP, I GAVE MY DEPOSIT, I FOLLOW THE STEPS WITH ALL MY ONLINE AND PHONE MEETINGS, I MADE PAYMENTS, I DIDN’T WITHDRAW UNTIL MONTHS LATER FROM THE DATE OF ME SIGNING UP WITH ATP ON MARCH--and EVEN PUT THE WITHDRAWAL ON HOLD, just so they can keep responding back with “she’s confused and frustrated”I don’t trust ATP; it’s a scam because no other accredited school would deal with them but [redacted] State University) That’s why Bridget C [redacted] didn’t respond back to me after she said she would, because she couldn’t find a school that will work with ATP in Illinois nor Missouri It’s a coincidence , that Bridget C [redacted] called and emailed me a month later (10-6-16) and a day before Revdex.com ask for my 3rd response (on 10-7-16) ATP should just take the loss and used this situation as a learning lesson, not keep dragging the situation on and on ATP PLEASE ANSWER THE QUESTIONS I ASKED, DON’T JUST ANSWER QUESTION I know why ATP won’t answer my questions, it’s because it will show they breached the contract and show they owe me everything I asked for, which is A FULL REFUND OF $AND CANCEL THE CONTRACT!!!!! ATP didn’t pay me, I PAID THEM The bottom line is ATP MESSED UP and I COULDN’T REGISTER, SO STOP CHANGING THE COMPLAINT TO “LOGIN ISSUES” Just look at my last response to the Revdex.com against ATP---- I said I couldn’t register ATP I DON’T WANT TO CONTINUE MY EDUCATION WITH YOUR COMPANY, you’re not trustworthy.I WANT TO CUT ALL TIES WITH ATP; I DON’T WANT TO DO BUSINESS WITH A DECEITFUL COMPANY!!!! SO PLEASE DON’T CALL NOR EMAIL ME ATP I’M REQUESTING ALL CORESPONDENCE IS THROUGH THE Revdex.com, SO THERE’S NO CONFUSION ON WHAT IS BEING SAID!I’M REQUESTING A FULL REFUND OF $AND CANCEL THE CONTRACT, THAT’S ALL I WANT !!!!!! [redacted] Regards, Donna Cooperwood

Complaint: [redacted] I am rejecting this response because: They are not being truthfulOne of their people called me a year after I advised them I was not ready to testI hope that other students are advised ahead of time through the Revdex.com or anyway possible about the poor service and untruthful people they will be working with.They did not hold up there end of the contractThey did not return calls and they admitted to me that they could see where I was not contacted etcThis is a travesty and I hope no other unsuspecting people give their money to this company Regards, [redacted] ***

We are sorry to learn of this student’s complaintOur Customer Service Manager reached out to this customer to better understand her complaint and address her concerns, and we believe we have come to an amicable resolutionAfter speaking with the customer, we did a thorough review our files During the initial interview, the Director of Admissions explained to the customer that we do have part time options available for teacher assistants and that based on the interview, she would be recommending our Director of Education to hire her as a Teacher AssistantThe Director of Admissions explained to the customer that she can choose to be paid an hourly rate, and that the hours fluctuate each week based on the needs of each instructorThe Director of Admissions also explained that if she is interested in becoming an RN, there is another option for students to instead receive a grant towards their program tuitionThe Director of Admissions asked the customer if she had any goals of becoming an RN, and the customer said yesThe Director of Admissions then asked the customer if she would prefer to be paid an hourly rate if hired or if she would prefer to enroll and use a grant towards the cost of tuitionThe student said she prefers to enroll and use the grant to offset the cost of tuitionIn summary, it is not a requirement to enroll in order to be hired as a Teacher Assistant, and we have employed Teacher Assistants who are not studentsThis student chose the option of enrolling after both options were presented to herIn regards to the customer’s complaint about the financing, we do regret if the third party credit union did not communicate with her in a timely mannerWe are in the process of investigating this issue, as normally our credit union applicants do get a timely response from the credit union directlyWe regret any frustration this may have caused the studentHowever, we do have many financing options including a guaranteed student loanWe cannot promise any applicant will be approved by the credit union, but students do have many options for financing their tuitionThis student did request to withdraw on 10/21/Under no legal obligation to do so, we made a decision to compromise on the contractual obligation before we learned of this complaint, and the student agreed to this arrangement on 10/25/Achieve Test Prep is an independent company, and we do not claim to be affiliated with any schoolThe services which the student purchased are outlined in the enrollment agreement and are available to the studentThe student did receive the tuition grant as promisedShe has chosen to withdraw instead and has confirmed her withdrawalThis customer is welcome to re-apply for any open position for which she qualifies and choose the hourly pay option in her application rather than a tuition grant

We regret to learn of this student’s frustration, and we are committed to addressing and resolving each of the student’s concerns.We do our best to avoid cancellations, but emergencies do happen from time to timeDue to the Thanksgiving, Christmas, and New Year’s holidays, these particular classes were longer than usualUnfortunately, both instructors also had to cancel a class due to illnessThis is not typical, and excessive class length would not be expected for the student’s future courses.Testing centers only charge a small fee to cancel or reschedule an exam, so students should not have to forfeit a prepaid exam fee in the event of a class cancellationStudents can also receive a virtual recording for any missed class or drop and retake the course for no additional charge if schedule issues arise.We make every effort to properly evaluate student’s unofficial transcripts to determine courses needed, but the final decision always rests with the collegeWe have offered to swap out Spanish for another class the student is eligible for at no additional charge.We hope that no students feel rushed to enroll, and all students can review the contract details and ask questions within the hour grace period should they change their mindThis student has taken more than 50% of the courses on her enrollment agreement before requesting to withdraw.Our Customer Service manager has been in touch with this student to work towards a resolutionWe hope that the student will decide to resume, and we are confident we can help her be successful as evidenced by her passing grade in the Microbiology exam

Complaint: [redacted] I am rejecting this response because: I agree that Achieve Test has tried to reach me and I them multiple timesI can never get a person on the phone, I am told to make an appointment for someone to call me back and then no one calls back during the time of my appointmentSomeone calls me back at another time that is not convenient for meI agree that I asked not to withdraw so that I could take care of the CPNE test prep optionHowever, after I agreed to that option I started getting calls regarding my withdrawal and now I have on my credit report that I owe Regards, [redacted] ***

Complaint: [redacted] I am not rejecting or accepting this response because: Achieve representatives have contacted me They, Achieve have proposed other resolutions I am going to thoroughly read with my adviser and possible take in consideration with more compromise an amendment We have not completely resolve the matter to a satisfactory agreement on both parties Positive communication is still in progressI have been given a dead line by Achieve to make a decision by 11-10-The resolution options are AchievesI will continue to touch basis with Achieve in a positive resolution that I feel is satisfactory from my stand point as well There was a verbal admittance by Achieve representative that I was miss informed regarding the situation of classes Achieve Test Prep offers positive support in all interactions with students to help them achieve their academic goals We are responsive to students' concerns and make it a priority to address all concerns in a timely manner At the time this student's transcripts were received, a call was immediately scheduled and held the next day to review them and discuss which classes in which she could immediately enroll This student had the option of enrolling in Achieve's classes before or after completing the other required prerequisites for which credit-by-examination is not available and must be taken with the college.When Achieve Test Prep was contacted by the student with scheduling concerns, we made several different recommendations to the student to help resolve her concerns We even offered to place her enrollment "on hold" until her work schedule became less demanding, and she could focus on her classes We believe we offer our students flexible class schedule options, which are available for viewing 24xbefore or after enrollment on our website (www.achievetestprep.com) In addition, although our students love to participate in our live virtual classes, if ever a student misses a class, we offer a recording of the missed class session.We will continue our attempts to connect with this student and work toward an amicable resolution We are responsive to students' concerns and make it a priority to address all concerns in a timely manner At the time this student's transcripts were received, a call was immediately scheduled and held the next day to review them and discuss which classes in which she could immediately enroll This student had the option of enrolling in Achieve's classes before or after completing the other required prerequisites for which credit-by-examination is not available and must be taken with the college.When Achieve Test Prep was contacted by the student with scheduling concerns, we made several different recommendations to the student to help resolve her concerns We even offered to place her enrollment "on hold" until her work schedule became less demanding, and she could focus on her classes This statement by Achieve is not all completely truethat is when I was informed I COULD NOT take ANY offered course by achieveThat was from different Achieve representatives Regards, [redacted]

A guiding principle that Achieve Test Prep believes in is helping students find a faster, more affordable path to college completion Our very high pass rate on exams is attributed to hard work by our students and a network of support we provide to help students be successful The continual contact this student received from Academic Advisors, Instructors, Financial Advisors and others is a testament to the top notch customer service we provide to students Initially, there were some delays with her credit union approval related to missing supporting documentation; however, the student was enrolled and attending classes During the enrollment process the topic came up about her home state of [redacted] and the additional clinical hours needed to complete her program This detail did not alter her decision to enroll as she explained her upcoming move to a state without any additional restrictions When this student presented a concern about the classes in which she was enrolled, we offered an alternative path for her to obtain her RN Ultimately she chose a different path to pursue her higher education Achieve Test Prep listened to this student and reached an amicable resolution for her to continue down the path of her own choosing We wish her success in all her future career pursuits

Complaint: [redacted] I am rejecting this response because: While I understand the stipulations for a refund were outlined in the initial contract, I still feel that if you did not receive the services (for whatever reason), I do not feel it is fair or reasonable to withhold over half of the payment made for cancelling the contractAgain, the only "classes" she took was an introductory orientation class therefore she has absolutely nothing useful for her education After the minimal refund, we are out $2, We are not satisfied with the outcome and would not recommend Achieve Test Prep to anyone under any circumstance Regards, [redacted]

[redacted] enrolled with Achieve Test Prep on 4/28/for a course package towards her BSN degree [redacted] took an Ethics course with ATP and passed the corresponding exam [redacted] also took a Speech course with ATP, but she has not attempted the exam at this time [redacted] contacted ATP on 11/30/to request a payment hold due to personal financial difficultiesShe spoke with a representative in our finance office on 12/1/who tried to make arrangements for a reduced payment plan with [redacted] [redacted] said she would not be able to pay anything that month, and we decided to let her skip her December paymentWe called and left her a voice message and then sent her an email confirmation confirming this arrangement on 12/9/We informed [redacted] in the email and on the voice message that her regular payment would resume in JanuaryIt appears that [redacted] did not receive our email, perhaps due to the spam filter on her [redacted] We are sorry that [redacted] is frustrated with her payments, and we are working very hard to come to an agreement that meets her needsWe have since offered [redacted] an extended period of reduced paymentsWe have also offered to modify her existing contract to allow lower monthly payments so that she can continue with her coursesWe have offered to allow her to retake her Speech course for no additional charge, and also outline an alternate program option towards her ASN degreeThe withdraw procedures have been re-explained to [redacted] in the event that she wishes to end her enrollment with ATPWe hope [redacted] finds our efforts satisfactory and that we can come to a resolution that meets or exceeds her expectations

Complaint: [redacted] I am rejecting this response because:Once again, ATP (Achieve Test Prep) continues to deflect fault back to me, the consumer! It’s perfectly clear, that ATP admission Rep/Catherine W [redacted] made the error with signing me up for the wrong classes, which hindered my progress and wasted my time I don’t understand why ATP made the statement “we are truly sorry that we could not make this student happy despite our reported efforts to resolve her concerns.” What “EFFORTS” are they/ATP talking about? I never ask ATP to make me “HAPPY” all I wanted was to be able to register for my classes/prerequisites to start my Bdegree I want what I PAID FOR! ATP couldn’t figure out the error or why I couldn’t register for my classes until months later I don’t know anybody who’ll pay for a service, continue to pay for a service and attend ALL phone and online appointments, but doesn’t receive the service or product they paid for!!!!ATP says they gave me “several options and I chose to hold off on confirming my withdrawal.” I feel like this, if I wasn’t attempting to work with ATP- why did I have so many follappointments with different reps (that shows I was communicating with somebody at ATP)? ATP stated I “chose to hold off confirming my withdrawal”, that action alone shows that I was still willing to work with ATP Evidently, I was waiting on Bridget C [redacted] to follow back up with me and SHE DIDN’T! I spoke with Bridget C [redacted] on 09-06-2016, about looking for schools in [redacted] -(near me, she even asked me the mileage I was willing to drive for school) that would accept ATP‘s prerequisites or classes Bridget C [redacted] respond back to me not in week, not in weeks but on 10-06-2016- A WHOLE MONTH LATER!!!! Bridget wasn’t even following up on what we talked about, she wanted to address my Revdex.com (Revdex.com) complaint and that was on 10-06- ATP doesn’t have any proof or record showing them trying to reach me earlier than 10-06- I have emails, phone records and voice-mails proving everything that I’m stating.So time is still passing and ATP has the audacity to still charge me a monthly fee of $plus late fees and I’m still not taking any classes with ATP Now since Bridget couldn’t find an accredited school that would deal with ATP or accept ATP’s courses/prerequisites----ATP want to clarify that ATP ISN’T AFFILIATED WITH ANY COLLEGESBut ATP sent an email about ISU (Indiana State University) program changes and details that CAN potential IMPACT STUDENTS ENROLLED FOR THE BSN PROGRAM ISU changes for their BSN prerequisites shouldn’t affect ATP since ATP isn’t affiliated with any colleges, right? ATP is a fraud and very MISLEADING, because every response from ATP reflected around ISU entrance requirement and what ISU would accept.ATP says there’s a PHASE and PHASE 2, just like I previously mentioned in my last responses This shows I had to speak with someone to even know about the categoriesATP reps continued to state I was “confused” Now ATP agrees about the phases and that I could’ve taken any courses in no specific order If that was true, why have categories like “PHASE and PHASE 2”???? ATP has copy of my LPN transcript from Beck Career Center I didn’t have any college credits, no nursing prerequisites and ATP didn’t accept any of my classes from Beck Career Center I was starting from scratch So why would I start courses/classes from Phase when I needed Phase classes to do phase classes? That doesn’t make any sense whatsoever! ATP says I “could’ve swapped out any courses on my enrollment agreement”, but my payment plan was sto a monthly payment I could afford and my issue was this : not being able to register for any classes, so, swapping out classes wasn’t going to resolve not being able to register!ACHIEVE TEST PREP is a FRAUDULENT COMPANY, they breach contracts, make mistakes that they don’t own up to, misled me into thinking that they were working with [redacted] State University, continues to charge monthly fees without the product, no values, no accredited colleges works with them and blames me the customer when I catches them in their lies and no longer wants to do business with a company I don’t TRUST The reason why I stop accepting calls from ATP and only corresponded via email was because ATP reps would say one thing to me over the phone but in their Revdex.com responses they say another ATP continued making contradicting statements Straight flat out LIED!!! Here’s a perfect example of ATP lying: ATP Revdex.com response on 10-20-number #on their outline states “The student did not officially confirm her withdrawal during her appointment, she was provided with several options.” But on 09-27-2016, ATP Revdex.com response stated “We agreed to postpone the withdrawal and take time to search for additional college programs that may meet her needs, the STUDENT HAS CHOSE TO WITHDRAW and we can FINALIZE HER REQUEST.” ATP stated “we can FINALIZE her request” but ATP still hasn’t finalize my withdrawal requestI emailed, mailed and stated over the phone my request to withdraw from ATP, requested a Full refund and cancellation of the contract ATP breached ATP wouldn’t honor my withdrawal and didn’t rectify the situation, so I chose to use the Revdex.com forum to state my case and to warn other consumers like me who put their trust in a company and don’t receive what they pay for People will see ATP patterns, and that is to mislead the consumer into believing ATP can help a student achieve their nursing degree in a shorter amount of time than traditional colleges by testing out of exams What ATP fails to tell the consumer is, ATP isn’t affiliated with any colleges and the student/consumer will have a hard time finding an accredited college that will accept ATP courses/classes for nursing So when it all boils down to it MY ACTIONS SPEAKS VOLUMES, here my actions:1) I signed up with ATP on March to start the journey of becoming an RN.2) I paid $deposit for classes/courses at ATP for the BSN RN degree3) I gave ATP MY debit card info for automatic monthly withdrawals of $235.414) I attended ATP new student orientation5) I attended ATP info class6) I followed up with ALL my phone appointments 7) I informed ATP that I couldn’t register 8) I waited months after signing up with ATP before requesting withdrawal from ATP9) I made payments ($470.82) even with having difficulties registering10) I even waited for Bridget to follow up back with me Those actions I’ve mentioned above shows that I wanted to further my career in nursing and tried to go through ATP for help with achieving my goal Let me put this on record, I love nursing with a passion I’ve been in the nursing field for years; I was cna for years and an LPN for years If I wasn’t serious about taking the next step in my life to further my nursing degree, why would I even sign up with ATP and give ATP money ATP response was “she’s confused and frustrated” I’m never confused about how I spend my money, I wasn’t confused when ATP received $deposit, I wasn’t confused when ATP took monthly payments off my debit card, and not confused now with wanting A FULL REFUND OF $and CANCELLATION OF CONTRACT Frustrated was an understatement, paying a company and they blame you for their error.ATP where’s your values or morals???ATP knows I was calling and emailing them for a resolution I didn’t just give ATP $just because I like ATP or just for the heck of it ATP stop with the shenanigans and give me back my MONEY and cancel the contract ATP stop with the senseless responses because all you’re doing is making your company look bad ATP don’t have a legit reason on why they should keep my money, when ATP made the mistake with my application which stopped me from registering So ATP we can go back and forth, but all my evidence and actions shows I was serious about my career and my money.ATP stop being a FRAUD and do what's right! so we both can go on with our lives Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank you for your help Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Since Sept 2015, I wanted to withdraw. However, the representative kept saying we can deal the payment and you can rethink this. I already told them I wanted to withdraw from my contract so I can close my account. They even looked into my ttanscrpits, etc.. they kept delaying it until I just said yes to whatever they say.Now, I am exhausted from having to explain myself over and over again which FINALLY they agreed to close my account with a closing fee if $350. If I can't get my refund despite attending to one of their required classes with no other subject classes. I want to have my cancellation contract fee to be lowered to $100. If they do agree, please have them send me where I can submit the payment asap.Thank you. Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:PER PAPERWORK I RECEIVED FROM THIS BUSINESS, A DRAFT ATTEMPT WAS MADE AND FAILEDPER MY FINANCIAL INSTITUTION, NO ATTEMPTS WERE MADE AND A BALANCE WITH SUFFICIENT FUNDS WAS REFLECTED ON DATES LISTEDALSO UPON SPEAKING TO THEIR SUPERVISOR, I WAS INFORMED, THE ONLY WAY I AM ALLOWED TO WITHDRAWL FROM THEIR PROGRAM IS IF I AGREE TO PAY A SUM OF MONEY SOMEWHERE IN THE RANGE OF $4,ALSO WHEN I INFORMED THEIR WITHDRAWL SPECIALIST THAT I WAS RETAINING AN ATTORNEY, HAD MADE A POLICE REPORT AND FILED WITH THE Revdex.com, I WAS INFORMED THAT I WAS "THREATENING" HER AND THE BUSINESS, BECAUSE I WAS FRUSTRATED WITH THE OUTCOMEI ALSO INFORMED HER THAT PER MY VIEWING OF THE Revdex.com RESULTS REGARDING THEIR BUSINESS, THAT THERE WERE NEGATIVE REVIEWS AND ONLY POSITIVE, IN WHICH SHE TELLS ME, THAT THEY ARE BILLING ISSUES AND HAVE BEEN RESOLVEDI WOULD ONLY HOPE THAT ALL NEGATIVE REVIEWS WERE NOT RESOLVED BY SOMEONE AGREEING TO PAY $TO STOP TAKING CLASSESI AM NOT AGREEING TO PAY $TO STOP TAKING CLASSES THAT WERE SUB-PAR ALSO I ONCE AGAIN ASKED FOR A SUPERVISOR AND WAS FAILED TO BE GIVEN INFORMATION Regards, [redacted]

We are sorry to hear that this student is frustrated, and we would love to help her succeed in reaching her goal of becoming an RNWe would like to clarify that the student chose a course packageIt was not mandatoryOur pricing discounts do start at the course level; however, we have many students who choose to purchase only one course from Achieve Test PrepThis student did not submit her transcripts until after enrolling, so we could not have calculated her GPAAchieve Test Prep offers courses to prepare students to pass standardized exams for college creditWe do not guarantee that students will be admitted to their college of choiceWe have reached out to this student to attempt to address her questions and concerns and left a voice messageWe have several great options for helping this student, including a plan to increase her GPA so that she can apply to ISU and an alternate program outline for the [redacted] ASN path

Complaint: [redacted] I am rejecting this response because: As I had said in an earlier transmission, I did try getting in contact with ATP They said they would respond within hours and did not That is when I reached out to Revdex.com All I want is my money refunded to me They continue to charge me for services not rendered Even if you go to an Ivy league school you would only pay for courses you have taken You don't pay for an item then wait until the organization feels its appropriate to give it to you - it makes no sense They are ridiculous Like I told them, I just want out Charge me for the courses I did take, I understand that, but give me my money back for the courses I was not allowed to take This is not a lot to ask for When I failed my test, no one, absolutely no one contact me regarding any further tutoring, or anything of the sort But, they still want more money When I contacted them in the past, I was told they could not stop the payments This is why I reached out to you, the Revdex.com I need help This is ridiculous alreadyHowever, I must say, I Bridgette from ATP, has been reaching out to me We've been playing phone tag, but I scheduled a telephone meeting with her for January 7th Which was the earliest date she had available, (December was all booked up) which tells me a lotPlease help me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: the Chemistry class was not delayed just due to illness I was given the wrong date and that date was posted oMy account I have screen shotsIt was not changed until after the supposed end date because I told the teacher and she had to contact themSo I was out weeks on their mistakeAnatomy and Phisiology has been canceled three times once was Achives lack of having someone available for technical difficulties on Sundays the other two were instructors emergenciesThe delays were not due to holidaysThose were incorporated already in the end dateYes you can ask for a class recording but that does not do you much good when the last class is after your scheduled examAnd I paid for live instruction why should I settle for a recording that I cannot ask questions or get clarificationAnd a minimal fee to reschule exams? I shouldnt have to pay it at all at this was the schools fault not mine why should I pay for their mistakes? The is bad business practiceAnd as for taking another course with them to make up for their mistake I saying I needed Spanish? I need no other courses and if I did after my experiences with them I would most likely not cancel! It is insulting that they think I should pay for mistakes they make Regards, [redacted] ***