PCT Enterprises of Florida, LLC

First let me say that we are very sorry that you had a negative experience with Achieve Test Prep.  Every student is very important to us, and wereally only succeed when the student does.  Let me offer that we would very much like to resolve this issue if possible.  To summarize your...

complaint to the Revdex.com, you feel that you were not properly informed about the college fees during your appointment with our admissions representative.  We are sorry that you did not understand the college fee component after this meeting, but please let me assure you that each admission representative is trained to clearly discuss all three components of the fees with each student before the student enrolls, and the three components are even listed as part of the Powerpoint presentation.  And probably most importantly, the enrollment agreement includes an estimate of each of thesethree fee components as well as statement that college fees are extra and not included with Achieve Test Prep fees.  I have included a copy of these two pages with your initials for your review. With all that said, I realize you may still feel that you were not properly informed, and we are not looking to point fingers.  Instead, we would like to find a solution.  Here is a summary of what we already did to try to solve this problem for you:On June 11 – You spoke to our support team, and we offered to reduce your Achieve Test Prep monthly payment amount so that you would have more money available for the college fees.  You declined this offer.On June 18 – You spoke with our withdrawal department and were presented the option to switch to the [redacted] BSN Bridge program, which allows students the option to apply for federal financial aid for the college fees.  At that time, you said that you would be willing to meet with our BSNprogram expert to learn more.On June 19 – You spoke to our BSN program expert and indicated that you liked the ISU BSN program and wanted to start by takingthe Chemistry course.Following this meeting, we can only conclude that you decided to still withdraw from the program.  On June 22 you tried to connect with your advisor in our withdrawal department, but he was not available at that time.  He returned your call later, but then you were not available at that time to discuss your withdrawal request.  When you called back later, your advisor was already gone for the day.  You also filed the Revdex.com complaint on this day.On June 26 – You called us to make sure we did not process your monthly loan payment, which we did not and placed on hold.On June 30 – You spoke to our withdrawal department and were presented with the opportunity to appeal your financial obligation to Achieve, which was calculated based on the Cancellation/Refund Policy in the enrollment agreement.  I hope that it is evident that we have tried very hard to address your concerns as they came up and that we offered alternative solutions when available.  And even now, we hate to see you not continue with our program and achieve your dream of becoming an RN.  We really do help students just like yousuccessfully navigate RN bridge programs every day.  These programs are not easy to navigate on your own, and Achieve really does help increase the student’s chances of success.  We invite you to reconsider your decision to leave the program.No matter what happens, however, we wish you the best in your journey to becoming an RN!

Complaint: [redacted]
I am rejecting this response because:PER PAPERWORK I RECEIVED FROM THIS BUSINESS, A DRAFT ATTEMPT WAS MADE AND FAILED. PER MY FINANCIAL INSTITUTION, NO ATTEMPTS WERE MADE AND A BALANCE WITH SUFFICIENT FUNDS WAS REFLECTED ON DATES LISTED. ALSO UPON SPEAKING TO THEIR SUPERVISOR, I WAS INFORMED, THE ONLY WAY I AM ALLOWED TO WITHDRAWL FROM THEIR PROGRAM IS IF I AGREE TO PAY A SUM OF MONEY SOMEWHERE IN THE RANGE OF $4,000. ALSO WHEN I INFORMED THEIR WITHDRAWL SPECIALIST THAT I WAS RETAINING AN ATTORNEY, HAD MADE A POLICE REPORT AND FILED WITH THE Revdex.com, I WAS INFORMED THAT I WAS "THREATENING" HER AND THE BUSINESS, BECAUSE I WAS FRUSTRATED WITH THE OUTCOME. I ALSO INFORMED HER THAT PER MY VIEWING OF THE Revdex.com RESULTS REGARDING THEIR BUSINESS, THAT THERE WERE 35 NEGATIVE REVIEWS AND ONLY 5 POSITIVE, IN WHICH SHE TELLS ME, THAT THEY ARE BILLING ISSUES AND HAVE BEEN RESOLVED. I WOULD ONLY HOPE THAT ALL 35 NEGATIVE REVIEWS WERE NOT RESOLVED BY SOMEONE AGREEING TO PAY $4000 TO STOP TAKING CLASSES. I AM NOT AGREEING TO PAY $4000 TO STOP TAKING CLASSES THAT WERE SUB-PAR.  ALSO I ONCE AGAIN ASKED FOR A SUPERVISOR AND WAS FAILED TO BE GIVEN INFORMATION. 
Regards,
[redacted]