PCT Enterprises of Florida, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Since Sept 2015, I wanted to withdraw. However, the representative kept saying we can deal the payment and you can rethink this. I already told them I wanted to withdraw from my contract so I can close my account. They even looked into my ttanscrpits, etc.. they kept delaying it until I just said yes to whatever they say.Now, I am exhausted from having to explain myself over and over again which FINALLY they agreed to close my account with a closing fee if $350. If I can't get my refund despite attending to one of their required classes with no other subject classes. I want to have my cancellation contract fee to be lowered to $100. If they do agree, please have them send me where I can submit the payment asap.Thank you.
Regards,
[redacted]

Achieve Test Prep is dedicated to open communication with students and wants to engage this student in dialogue so that we may resolve the matter at hand.   We have now reached this student and are connecting with her to work through her concerns.  Our scheduled call was completed, and we are awaiting this student's decision on how she would like to proceed.  It's our goal to expedite the resolution for this student so that she can continue her career path towards becoming an RN.

We regret to learn that this student has had difficulties with the college in question, and we are in the process of exploring alternative options for her to move forward with her degree plan. A customer service representative had an internet interruption that caused her to drop a call with this...

student, but this call was returned the same day and we have apologized for any inconvenience caused by this brief technical difficulty. This student considered withdrawing in the past before taking any courses and chose to convert to a single course package rather than withdrawing under the contractual terms. Since she has satisfied this arrangement, we have agreed to refund the amount requested and close the account as satisfied unless the student decides to pursue further course options from Achieve Test Prep. We hope that she will consider the alternatives we have outlined, and we would love to have her as a student and help her reach her goal of becoming an RN.

Complaint: [redacted]
I am rejecting this response because:Once again, ATP (Achieve Test Prep) continues to deflect fault back to me, the consumer! It’s perfectly clear, that ATP admission Rep/Catherine W[redacted] made the error with signing me up for the wrong classes, which hindered my progress and wasted my time.  I don’t understand why ATP made the statement “we are truly sorry that we could not make this student happy despite our reported efforts to resolve her concerns.” What “EFFORTS” are they/ATP talking about?  I never ask ATP to make me “HAPPY” all I wanted was to be able to register for my classes/prerequisites to start my BSN-RN degree.  I want what I PAID FOR! ATP couldn’t figure out the error or why I couldn’t register for my classes until 5 months later.  I don’t know anybody who’ll pay for a service, continue to pay for a service and attend ALL phone and online appointments, but doesn’t receive the service or product they paid for!!!!ATP says they gave me “several options and I chose to hold off on confirming my withdrawal.”  I feel like this, if I wasn’t attempting to work with ATP- why did I have so many follow-up appointments with different reps (that shows I was communicating with somebody at ATP)?  ATP stated I “chose to hold off confirming my withdrawal”, that action alone shows that I was still willing to work with ATP.  Evidently, I was waiting on Bridget C[redacted] to follow back up with me and SHE DIDN’T!  I spoke with Bridget C[redacted] on 09-06-2016, about looking for schools in [redacted]-(near me, she even asked me the mileage I was willing to drive for school) that would accept ATP‘s prerequisites or classes.  Bridget C[redacted] respond back to me not  in 1 week, not in 2 weeks but on 10-06-2016- A WHOLE MONTH LATER!!!! Bridget wasn’t even following up on what we talked about, she wanted to address my Revdex.com (Revdex.com) complaint and that was on 10-06-2016.  ATP doesn’t have any proof or record showing them trying to reach me earlier than 10-06-16.  I have emails, phone records and voice-mails proving everything that I’m stating.So time is still passing and ATP has the audacity to still charge me a monthly fee of $235.41 plus late fees and I’m still not taking any classes with ATP.  Now since Bridget couldn’t find an accredited school that would deal with ATP or accept ATP’s courses/prerequisites----ATP want to clarify that ATP ISN’T AFFILIATED WITH ANY COLLEGES. But ATP sent an email about ISU (Indiana State University) program changes and details that CAN potential IMPACT STUDENTS ENROLLED FOR THE BSN PROGRAM.  ISU changes for their BSN prerequisites shouldn’t affect ATP since ATP isn’t affiliated with any colleges, right?  ATP is a fraud and very MISLEADING, because every response from ATP reflected around ISU entrance requirement and what ISU would accept.ATP says there’s a PHASE 1 and PHASE 2, just like I previously mentioned in my last responses.  This shows I had to speak with someone to even know about the 2 categories. ATP reps continued to state I was “confused”.  Now ATP agrees about the 2 phases and that I could’ve taken any courses in no specific order.  If that was true, why have categories like “PHASE 1 and PHASE 2”???? ATP has copy of my LPN transcript from Beck Career Center.  I didn’t have any college credits, no nursing prerequisites and ATP didn’t accept any of my classes from Beck Career Center.  I was starting from scratch.  So why would I start courses/classes from Phase 2 when I needed Phase 1 classes to do phase 2 classes?  That doesn’t make any sense whatsoever!  ATP says I “could’ve swapped out any courses on my enrollment agreement”, but my payment plan was set-up to a monthly payment I could afford and my issue was this : not being able to register for any classes,  so, swapping out classes wasn’t going to resolve not being able to register!ACHIEVE TEST PREP is a FRAUDULENT COMPANY, they breach contracts, make mistakes that they don’t own up to, misled me into thinking that they were working with [redacted] State University, continues to charge monthly fees without the product, no values, no accredited colleges works with them and blames me the customer when I catches them in their lies and no longer wants to do business with a company I don’t TRUST.  The reason why I stop accepting calls from ATP and only corresponded via email was because ATP reps would say one thing to me over the phone but in their Revdex.com responses they say another.  ATP continued making contradicting statements.  Straight flat out LIED!!!  Here’s a perfect example of ATP lying: ATP Revdex.com response on 10-20-12016 number #10 on their outline states “The student did not officially confirm her withdrawal during her appointment, she was provided with several options.”  But on 09-27-2016, ATP Revdex.com response stated “We agreed to postpone the withdrawal and take time to search for additional college programs that may meet her needs, the STUDENT HAS CHOSE TO WITHDRAW and we can FINALIZE HER REQUEST.”  ATP stated “we can FINALIZE her request” but ATP still hasn’t finalize my withdrawal request. I emailed, mailed and stated over the phone my request to withdraw from ATP, requested a Full refund and cancellation of the contract ATP breached.  ATP wouldn’t honor my withdrawal and didn’t rectify the situation, so I chose to use the Revdex.com forum to state my case and to warn other consumers  like me who put their trust in a company and don’t receive what they pay for.  People will see ATP patterns, and that is to mislead the consumer into believing ATP can help a student achieve their nursing degree in a shorter amount of time than traditional colleges by testing out of exams.  What ATP fails to tell the consumer is, ATP isn’t affiliated with any colleges and the student/consumer will have a hard time finding an accredited college that will accept ATP courses/classes for nursing.  So when it all boils down to it MY ACTIONS SPEAKS VOLUMES, here my actions:1) I signed up with ATP on March 2016 to start the journey of becoming an RN.2) I paid $450.00 deposit for classes/courses at ATP for the BSN RN degree3) I gave ATP MY debit card info for automatic monthly withdrawals of $235.414) I attended ATP new student orientation5) I attended ATP 101 info class6) I followed up with ALL my phone appointments 7) I informed ATP that I couldn’t register 8) I waited 5 months after signing up with ATP before requesting withdrawal from ATP9) I made 2 payments ($470.82) even with having difficulties registering10) I even waited for Bridget to follow up back with me.  Those actions I’ve mentioned above shows that I wanted to further my career in nursing and tried to go through ATP for help with achieving my goal.  Let me put this on record, I love nursing with a passion.  I’ve been in the nursing field for 16 years; I was cna for 3 years and an LPN for 13 years.  If I wasn’t serious about taking the next step in my life to further my nursing degree, why would I even sign up with ATP and give ATP money.  ATP response was “she’s confused and frustrated”.  I’m never confused about how I spend my money, I wasn’t confused when ATP received $450.00 deposit, I wasn’t confused when ATP took 2 monthly payments off my debit card, and not confused now with wanting A FULL REFUND OF $920.82 and CANCELLATION OF CONTRACT.   Frustrated was an understatement, paying a company and they blame you for their error.ATP where’s your values or morals???ATP knows I was calling and emailing them for a resolution.  I didn’t just give ATP $920.82 just because I like ATP or just for the heck of it.   ATP stop with the shenanigans and give me back my MONEY and cancel the contract.  ATP stop with the senseless responses because all you’re doing is making your company look bad.  ATP don’t have a legit reason on why they should keep my money, when ATP made the mistake with my application which stopped me from registering.  So ATP we can go back and forth, but all my evidence and actions shows I was serious about my career and my money.ATP stop being a FRAUD and do what's right!  so we both can go on with our lives.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I agree that Achieve Test has tried to reach me and I them multiple times. I can never get a person on the phone, I am told to make an appointment for someone to call me back and then no one calls back during the time of my appointment. Someone calls me back at another time that is not convenient for me. I agree that I asked not to withdraw so that I could take care of the CPNE test prep option. However, after I agreed to that option I started getting calls regarding my withdrawal and now I have on my credit report that I owe 9600.00. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:We have not yet resolved the issue. The options were explained in a phone conversation yesterday and I indicated that we needed to talk about it further with [redacted] and would notify them as to our choice today.  The options are to get an additional refund of $471.54 or the $2,743.50 that they retained can still be used for four courses, to include study courses or tutoring and the contract would be extended indefinitely.  I responded by email earlier today that we are not interested in the additional study courses and would like the refund but I still feel that a compromise can be made on the amount refunded.  In lieu of a $471.54 refund, I made an offer to accept an additional $800 refund to consider the matter amicably settled.  I have not had a response yet.
Regards,
[redacted]

It is our policy to discuss any Board of Nursing restrictions for the college options presented before students enroll with Achieve Test Prep. The Director of Admissions was given a documented warning for the error and could be terminated for such an offense if a pattern of non-compliance exists. We...

regret any inconvenience this caused the student. As a practice, we re-cap this topic during an Important Information Session that students attend shortly after enrolling. Information regarding Board of Nursing restrictions is also available on each college's website. At this time we have outlined an alternative program plan, and the student has indicated that she is satisfied with this alternative and that she plans to proceed. However, should she decide to withdraw, we would be taking into consideration our employee's error by making an exception to the standard cancellation policy through our appeals process.

Complaint: [redacted]
I am rejecting this response because: Yes, I was offered both options to finance or pay out of pocket.  I chose finance because I was told was guaranteed financing if my credit was 600 or above and because I could not afford to pay out of pocket. The other programs they offered were more expensive and was not fast pace
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This reply is untrue and the person responding to this
complaint is not the person I spoke with when I enrolled with the director of
admissions. So my question is how does she know what was disclosed to me in
conversation?   My enrollment process was
with Clint G[redacted], not Bridget C[redacted] Actually, I made a call to Mr.
G[redacted] himself and he did not deny not relaying me this information but
simply said “I thought I did”. He told me he would get back with me.  That too has not happened. That says a lot
about his accountability. The requirements were NOT discussed in detail as she
stated, which exactly my complaint is.  I
did receive a call Friday, October 23, 2015, from Bridge C[redacted] and she told me
she would be responding to my Revdex.com complaint.  I told her that Mr. G[redacted] did not advise
me to contact the college or State Board of Nursing PRIOR to signing my
contract on Friday, September 25th.  Also,
the 72 hours required to cancel my contract would not have been enough time to
investigate further if I felt the need to do so, as I started my class Tuesday.
The only business day to contact these organizations and give them enough time
to answer any questions I may have had was Monday. When I relayed this
information to her, she simply said “Well you should have asked more questions”.
My response was, if your company solicits their services, they should be able
to provide me all the details specific to my situation, as I don’t know what
questions to ask, especially if they are collecting my hard earned monies.  I, the consumer, oblivious and green, trusted
that their organization was providing me all the pertinent facts.  Her uncouth, unprofessional response was “Well
when you buy a car, they don’t tell you that you have to buy gas and change the
oil” but you know it has to be done and the same goes for business and asking
more questions.  Then she says, “How do I
know that you just didn’t miss that part of the conversation?” I was so adamant
that he didn’t not tell me this important detail,I asked if they could retrieve
my call from their recordings. Her reply was “Only the customer service calls
are recorded”, not the enrollment call. How convenient is that? I wish the Vice
President, Romy W[redacted] would listen to our conversation so she could see how
much Bridget C[redacted] proceeded to talk over me most of our conversation and how
unprofessional their so called “Quality Assurance Manager” was. She fictitiously
 voiced over and over again how sorry she
was that I was in this situation and that she understood my argument, but
stressed that I was not going to be able to get my money back,  even as I’m waiting for the appeal.   I told her
that they have the capability to refund my money, they are greedy and simply
refuse to and won’t, although their employee made a critical error. Their
option to “swap” for another class I have no need for is absurd and ridiculous.
Of course it would be at no extra cost because they’ve already collected
payment from me for a class I withdrew from.  Who has time to take a class they don’t need
and I’m not interested in taking a class for my own interest. I don’t have time
for that. 
Regards,
[redacted]

We regret to learn of this student’s frustration, and we are committed to addressing and resolving each of the student’s concerns.We do our best to avoid cancellations, but emergencies do happen from time to time. Due to the Thanksgiving, Christmas, and New Year’s holidays, these particular 2...

classes were longer than usual. Unfortunately, both instructors also had to cancel a class due to illness. This is not typical, and excessive class length would not be expected for the student’s future courses.Testing centers only charge a small fee to cancel or reschedule an exam, so students should not have to forfeit a prepaid exam fee in the event of a class cancellation. Students can also receive a virtual recording for any missed class or drop and retake the course for no additional charge if schedule issues arise.We make every effort to properly evaluate student’s unofficial transcripts to determine courses needed, but the final decision always rests with the college. We have offered to swap out Spanish for another class the student is eligible for at no additional charge.We hope that no students feel rushed to enroll, and all students can review the contract details and ask questions within the 72 hour grace period should they change their mind. This student has taken more than 50% of the courses on her enrollment agreement before requesting to withdraw.Our Customer Service manager has been in touch with this student to work towards a resolution. We hope that the student will decide to resume, and we are confident we can help her be successful as evidenced by her passing grade in the Microbiology exam.

Complaint: [redacted]
I am rejecting this response because:
The business person whom contacted me said she needed to do further research on this matter and she did offer to have me take a class to see the "ease" of the class and time period but it would cost me approx $900 and they would take off the $275 that I had already paid in a deposit. I am not willing to pay that much more money for a program that I am convinced I was lied to about just to get me to sign up. 
Regards,
[redacted]

We are sorry for any frustration that the student has experienced regarding the cancellation policy. It is very important to us at Achieve Test Prep to make each student’s experience a good experience. Students do not enroll with Achieve Test Prep intending to cancel, and our pro-rated cancellation...

policy is actually a program benefit. However, we do understand that sometimes it is unwelcome news to hear that balance is owed to complete the withdrawal process. The policy is the same for each student, and the amount owed or refunded is based on a straightforward calculation. It is our policy to discuss the cancellation policy at the time of enrollment, and we have students specifically initial next to it because it is important for our students to know that they can withdraw at any time for any reason and only be responsible for a portion of the enrollment price. We also give all students several days after enrolling to cancel for no obligation at all beyond a nominal application fee. Not all test prep companies offer such a cancellation policy. We have many students from other test prep companies who have been left on the hook for their full balance upon cancellation despite only partial participation.  Many of these students specifically chose to enroll with Achieve Test Prep because of our cancellation policy in addition to our high pass rates. We do not guarantee that any credit union will approve a particular student; however, we are proud to offer guaranteed financing for all students with flexible payment plans so no students are ever turned away for poor credit. This student enrolled on 6/11/2016 becoming an official student and made payments towards her enrollment on 6/11, 6/20, and 7/8. She attended New Student Orientation and Achieve 101 on 6/28/2016, initially requested to withdraw on 7/13/2016, and spoke to a representative on 7/14/2016. She indicated that she was having financial difficulties, and the representative discussed several options to help make the program more affordable and lower her monthly payments. The student ultimately chose to pay a reduced amount per month for a temporary period until she was ready to proceed and has been making regular payments. The student requested to withdraw again on 3/7/2017. Since the student has not attended any additional classes since her last withdraw request, the cancellation terms are the same as if she had withdrawn in July 2016. The student rejected the terms that are documented in the enrollment agreement and under no legal obligation to do so, the representative made an offer to significantly reduce the balance owed in hopes of reaching an amicable resolution with the customer. The offer was contingent upon signing a confidential settlement agreement, which is standard practice for contract disputes. The student rejected those terms as well. We know that some people view settlement negotiations negatively, and we regret that this increased the customer’s frustration, but these types of written settlement agreements are very common. At this time, we are still attempting to resolve this cancellation according to the terms outlined in the enrollment agreement, and we hope to reach an amicable resolution soon.

A guiding principle that Achieve Test Prep believes in is helping students find a faster, more affordable path to college completion.  Our very high pass rate on exams is attributed to hard work by our students and a network of support we provide to help students be successful.  The...

continual contact this student received from Academic Advisors, Instructors, Financial Advisors and others is a testament to the top notch customer service we provide to students.  Initially, there were some delays with her credit union approval related to missing supporting documentation; however, the student was enrolled and attending classes.  During the enrollment process the topic came up about her home state of [redacted] and the additional clinical hours needed to complete her program.  This detail did not alter her decision to enroll as she explained her upcoming move to a state without any additional restrictions.   When this student presented a concern about the classes in which she was enrolled, we offered an alternative path for her to obtain her RN.  Ultimately she chose a different path to pursue her higher education.  Achieve Test Prep listened to this student and reached an amicable resolution for her to continue down the path of her own choosing.  We wish her success in all her future career pursuits.

Achieve Test Prep has several flexible payment options available. We do have guaranteed financing and there is an interest rate, but students can also pay up front to avoid paying interest or secure their own financing. We can build packages to meet each student’s budget, and the enrollment...

agreement includes payment options and details.We are still confident we can help this student reach his goals and save him time and money on his degree. However, the student has requested to cancel and our customer service manager has reached out to him directly to address his questions and resolve his cancellation.

Complaint: [redacted]
I am rejecting this response because: I waited a week for that financial depart mentioned to call me after I spoke with the withdrawal team, and I heard nothing.  I just want my money back and I do not want my card charged again.  I obviously made a big mistake. Oh, I should mention that I finally received the denial of my loan application...  the night that I filed the original complaint.  Also, I attached that email along with the last email that I received from "admissions" and my reply as well.  I had no follow up on that, no paperwork sent to me, and I am frustrated.  It took about an hour to get an account set up, but it takes a month to update it to a different program???Things are hard enough in my personal life, and I don't want to worry about this anymore.  They're supposed to have a money back guarantee. If you would like to read over everything that I have ever received from this company, I will gladly send it along.  I truly feel like they would have such a great thing going of communication was better.  I should've known as soon as Ava didn't verbally mention the deposit of over $700 and skipped over that slide VERY quickly.  I feel like I got scammed and I honestry hope that their communication improves and that they don't end up leaving other people, like myself, frustrated and confused. 
Regards,
[redacted]

We are sorry to hear that this student is frustrated, and we would love to help her succeed in reaching her goal of becoming an RN. We would like to clarify that the student chose a 4 course package. It was not mandatory. Our pricing discounts do start at the 4 course level; however, we have many...

students who choose to purchase only one course from Achieve Test Prep. This student did not submit her transcripts until after enrolling, so we could not have calculated her GPA. Achieve Test Prep offers courses to prepare students to pass standardized exams for college credit. We do not guarantee that students will be admitted to their college of choice. We have reached out to this student to attempt to address her questions and concerns and left a voice message. We have several great options for helping this student, including a plan to increase her GPA so that she can apply to ISU and an alternate program outline for the [redacted] ASN path.

We are sorry to hear that this student did not get approved by the credit union to which she applied for a loan; however, Achieve Test Prep does have guaranteed financing available that we have offered to the student. We are happy to work with her to make sure we stay within her education budget....

Our contract provides a 72 hour window to receive a complete refund of the deposit (less nominal application fee), but we also have a withdrawal clause that provides all students with a pro-rated financial obligation based on their participation in the program. There is no doubt that testing out of courses saves students time in achieving their degree. The waiting period the student mentioned for clinical testing with Excelsior fluctuates, and there are ways to minimize the wait that we discuss with students when they get to that stage of their degree plan. We agree that an excessive wait time is discouraging to students, but we have no control over Excelsior's policies and procedures. Once the student indicated she was not happy with Excelsior’s policies, at no extra charge we researched and found other RN Bridge programs that she could attend and take advantage of her courses with Achieve Test Prep.  However, this student has requested to withdraw, and we are in the process of resolving her withdrawal in accordance with the terms outlined in her enrollment agreement. We hope that she will reconsider and let us help her get back on track to reaching her goals.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thank you for your help.
Regards,
[redacted]

Achieve Test prep agrees with the Enrollment Date and Withdraw Request Date outlined in this complaint. [redacted] requested to withdraw on 10/20/2015 and spoke with a student services advisor about this the same day. [redacted] explained that she had changed her mind about the method in which...

she wanted to earn her ASN degree. An appointment was made with a manager to handle the official withdrawal, and that meeting took place on 11/2/2015. We explained the refund eligibility to [redacted] as outlined in the enrollment agreement, and she did not like the terms. We  offered her an alternative solution in hopes to come to an amicable resolution. Rather than processing the contractual refund amount, we offered a slightly smaller refund, modified her enrollment from an 8 course package towards her ASN to a 4 course package – which she could use towards ASN courses, NCLEX prep courses, BSN courses or traditional tutoring, and a custom Degree Planning Report to help her choose a school for achieving her BSN. [redacted] said on 11/2/2015 that she accepted this alternative. ATP documented the new agreement on her student record and sent the agreed refund to [redacted], which she cashed on 12/31/2015. We are sorry if there was confusion or misunderstanding regarding this agreement. I have since spoken with K[redacted] (our student) and her mother [redacted] (who financed her ATP program), and they have indicated they understand and accept the options available to them.