Initial Business Response /* (1000, 5, 2015/12/30) */
The customer placed an order with Zazzle.com on 12/6/2015, with Standard Shipping (4-business days for time in transit)Unfortunately, due to an unanticipated delay with the customer's product type, the order was queued for shipment on
12/19/with Express ShippingZazzle has confirmed the customer's package delivered on 12/22/To date, Zazzle.com has no record of any attempted email contact by the customer under the email address associated with the customer's Zazzle account (***@gmail.com)Zazzle can also confirm the customer did not speak to a Zazzle Customer Support RepresentativeZazzle's contact information can be found on the Zazzle.com website here: http://www.zazzle.com/about/contactus
For the customer's overall experience, and the delay that affected the turnaround time of the order, Zazzle has authorized a full refund to the customer's purchasing payment accountRefunds typically take 7-business days, depending on the processing speed of the customer's financial institution
Zazzle genuinely welcomes all feedback provided by their customers, so as to better themselves and the overall experience had by each individualZazzle welcomes the customer to remain in ongoing communication with their customer support team, in the event there are any additional questions or concerns with regards to their refund, and their Zazzle Black Membership experience
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experienced regarding this orderThe customer placed an order for three pillows and contacted Zazzle’s Customer Support team as she received one pillow, a piece of fabric and a fleece blanket instead
Zazzle requested for a replacement of the two missing pillows to the production team on 12/26/Zazzle responded to the customer’s e-mails in a timely manner, but, unfortunately, was unable to provide an exact date for delivery due to the production delays encountered during the holiday seasonThe replacement queued for shipment on 1/14/and Zazzle notified the customer of the new tracking information on 1/16/The tracking information indicates the replacement was delivered by UPS on 1/17/2018, which Zazzle has notified the customer of via e-mailFor the delay and inconvenience, Zazzle has also issued a full refund of the customer’s order to the original form of payment on 1/11/Refunds can take 7-business days, depending on the processing speed of the customer’s financial institution
The customer worked with Zazzl*** directly regarding both orders mentioned in the customer's inquiryZazzle refunded the customer both shipping costs to the customer's purchasing payment methodThe customer can verify with their financial institution the shipping refund processed on 3/14/for order *** placed on 3/3/2016, and a shipping refund processed on 3/23/for order *** placed on 3/14/For the customer's overall experience, a $Zazzle Account Credit has been placed in the customer's Zazzle Account, to be used toward a future order, if the customer chooses to do soThis credit is available now, and it will not expire
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Initial Business Response /* (1000, 5, 2015/11/23) */
The customer signed up for and received a free trial of a Zazzle Black Shipping membership on 11/3/Per the terms and conditions of the membership, only one free trial membership per member is permittedThe customer then selected the
Zazzle Black Shipping membership at checkout for an order placed one year later on 11/3/Upon selecting this, the Zazzle Black Membership is indicated in the shopping cart as an additional $charge, because the account had already experienced a free trialThe customer would see this charge listed under the order summary beneath the order total in bold lettering "Additional Items: Zazzle Black Standard Yearly Subscription $This will appear as a separate charge on your credit card statement." The customer was then required to confirm the displayed charges by clicking a "Place Order Now" buttonThe customer reached out to Zazzle Customer Support via email on 11/3/to inquire about the charge and the expectation that was had for a free trial of the membershipZazzle sent a reply email informing the customer of the membership terms and conditionsThough this is typically a non-refundable service, a refund request for the cost of the membership has been issued to the customer's purchasing payment method as of 11/23/Because this is special accommodation, it may take up to days for the refund to be processedThe customer was sent notification of the refund request and a possible reach out for additional information by a member of Zazzle's finance department on 11/23/
Initial Business Response /* (1000, 5, 2015/08/12) */
The customer placed an order on 07/11/for customized stickers on the Zazzle.com websiteThe customer contacted Zazzle by e-mail on 07/17/to stating she was not satisfied with the stickers she designed on the Zazzle websiteThe Zazzle
Customer Support team replied to her e-mail on 07/18/with a request for images of the product she receivedThe stickers were produced exactly as the customer ordered them on the websiteZazzle produces all custom orders for customers exactly as they receive them inUpon the receipt of those images, the Zazzle Customer Support agent offered the customer either a reprint of the order or a Zazzle Account CreditOn 07/21/15, the customer replied back to the e-mail and stated she wanted a replacementHowever, since the customer's order required some modifications, Zazzle was unable to offer a reprint as a reprint would result in the same order she was not satisfied withThe customer was informed of this during a follow up e-mail on 07/22/from Zazzle Customer Support agentThe customer opted to accept the offer of the Zazzle Account CreditThe Zazzle Account Credit was issued on 07/23/and the customer was notified via e-mail that she did not need to return the order of stickers and that she could utilize the Zazzle Account Credit on a new order at her discretionThe customer then placed an order on 07/28/on the Zazzle website utilizing the credit that was issued and the order was shipped out on 7/29/
Initial Consumer Rebuttal /* (2000, 7, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Zazzle in an email when I first sent photos that were requested had agreed the font was incredibly small and your couldn't even read what was said in the stickerZazzle says they give 100% satisfaction and also guarantees they can replace unused sheets of stickers which says so on zazzle.comI was offered a reprint from a csr then the next csr response from a different person revoked that offerThen finally after several emails of trouble I was offered a credit which I used
Honestly I wish I could upload photos of the original sticker I recieved to show you also that it wasn't even possible to read
I am much happier with the replacement
The customer placed an order with Zazzle.com on 6/18/2016. During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard
shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
To date, the customer has not contacted Zazzle with regards to the membership in questionZazzle has unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s written complaint to Revdex.comThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order.
Zazzle has authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment as of 7/29/The membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle has confirmed this information in an email sent to the customer on 7/29/
The customer contacted Zazzle.com via email on 8/4/2016, with regards to obtaining a Return Merchandise Authorization for an order that did not meet the customer’s expectationsZazzle received and responded to the customer’s inquiry on 8/5/with a request for digital images to serve as the
customer’s return that Zazzle could expedite the return processThe customer responded to Zazzle’s email request on 8/5/2016, and the customer wrote emails on 8/9/2016, 8/10/2016, and 8/11/2016, which received no responseUpon further review, Zazzle determined that the email address the customer had been corresponding with initially, did not match the email address associated with the customer’s account and the order in question, resulting in the delay of a response to the customer’s inquiriesZazzle has since merged the customer’s two email addresses to avoid this communication issue in the futureAs of 8/17/2016, Zazzle processed the customer’s request for a full refund to the customer’s purchasing payment methodRefunds typically take 7-business days, depending on the processing speed of the customer’s financial institutionFor the customer’s overall experience, Zazzle also placed a $Zazzle Account Credit into the customer’s Zazzle AccountThe customer has been emailed a confirmation of the order refund and the Zazzle Account Credit as of 8/17/
Initial Business Response /* (1000, 5, 2015/12/30) */
The customer contacted Zazzle.com via phone on 12/22/to relay that her order, (XXX-XXXXXXXX-XXXXXXX) was received water damaged and missing some itemsZazzle's Customer Support team initiated an immediate replacement to be shipped with an
expedited courier on that dateThis replacement was queued for shipment on 12/23/with an Express courierUnfortunately, due to the holiday, and the courier's timeframe for delivery, the package would not be scheduled to arrive until 12/26/Zazzle contacted the customer on 12/24/2015, with information that a full refund was being authorized to the customer's purchasing payment method, as Zazzle determined the customer would not have the replacement in timeThe customer was informed that refunds typically take 7-business days, depending on the processing speed of the customer's financial institutionTo be clear, the customer was refunded in full for the above mentioned order and overall experience
Zazzle can confirm the customer has been in contact with Zazzle's Customer Support Team regarding another separate order, in which the customer was provided return instructions for a different issue not mentioned in the inquiry hereZazzle has confirmed the customer has utilized the pre-paid shipping label for this order (XXX-XXXXXXXX-XXXXXXX) and it is currently in transit back to Zazzle's production facilityThe estimated time of arrival for this package, per the courier, is 01/06/Once the customer's return is received, a refund will be authorized to the customer's purchasing payment method, or a replacement, depending on the customer's wishesZazzle will be reaching out to the customer once the return is received, to finalize the Return Merchandise Authorization
Initial Business Response /* (1000, 5, 2015/11/10) */
The customer contacted Zazzle.com on 10/22/with regards to multiple marketing emails that had been sent to the customer's email address, which is associated with the customer's Zazzle accountThe customer created a Zazzle account with this
email address on 3/14/when an order was placed on the same day for square magnetsZazzle customer support received and responded to the customer's email on 10/22/within five minutes of receipt, and informed the customer that her Zazzle account would be unsubscribed from any emails not associated with account changes and/or order details (in the event the customer were to place another order)The customer responded on 10/23/as she had received another email, at which time Zazzle confirmed the unsubscribe request, and informed her that it may take hours for the request to be processedZazzle further informed the customer that if unwanted marketing emails continued, the customer could stop delivery by replying directly to the unwanted email and changing the subject line to 'unsubscribe'Zazzle apologizes for the inconvenience the customer experienced during this period of time, and it has been confirmed the unwanted emails should no longer be sending to the customer
Initial Consumer Rebuttal /* (2000, 7, 2015/11/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have stopped getting emails but that is not an accurate accountI unsubscribed multiple times over a couple of weeks way longer than hours and one of the emails from them after I contacted them about the Revdex.com was my next step their response was they were having IT work on it as it is a know issue
Initial Business Response /* (1000, 5, 2015/07/16) */
The customer has been in ongoing communication with Zazzle.com via email since 4/13/2015, with a request to close their Zazzle account and to be issued a payment for the cleared earnings in the accountZazzle is unable to authorize a payment
for the customer's cleared earnings, until all of the information has been provided in the customer's earnings page matches the information the IRS has on file for the customerThe customer can access their payments setting page here: https://www.zazzle.com/my/earnings/paymentsettings
For confidentiality purposes, neither Zazzle nor the customer can view the Tax ID number in full once the payment settings have been savedAs only the last four digits of the customer's Tax ID number are visible, Zazzle recommends the customer go into their payment settings to delete all characters in this field, re-enter it to ensure there are no typos or missing numbers, and save the updated informationZazzle also recommends the customer contact the IRS directly, beforehand, to ensure that the customer's EIN matches what the IRS has on file
Once the customer's information has been input correctly, and it is verified matching with the IRS, Zazzle will be able to release the customer's payment in their next payment cycle
Initial Consumer Rebuttal /* (3000, 7, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As the Revdex.com can see, Zazzle did not bother to read my complaintPlease note that their generic response letter does not address my complaints and does not attempt to resolve the issuesAgain, I have checked my Tax ID number multiple timesThere are NO typos or missing numbersThe official letter from the IRS that included the TAX ID number for my corporation was verified by my accountant and myself multiple timesI never made any errorIt has been more than months, and Zazzle is pretending it is not their faultThe lack of ethics this company is very alarmingZazzle refuses to take responsibility for their mistakeI am tired of talking to and emailing this dreadful companyI have documented proof that Zazzle promised me they sent me the checkI spoke to many customer support employees who ended up making promises to meThey tried to use delaying tactics, so that I would give up and/or forget about my checkIf Zazzle does not give me my rightfully deserved money, I will escalate to reporting Zazzle to the California Department of Consumer Affairs for fraudulent business practicesI tried multiple times to resolve this issue in an amicable manner, but Zazzle refuses to complyAs many unhappy customers have done before, I will also tell about the horrible experience that I had with Zazzle via social media and company review websitesThere are laws in California that protect people when they review companiesI will inform how Zazzle treats it's customers and how it takes their moneyI am will also notify the appropriate government agencies, Zazzle's deceptive business practicesZazzle may think they can just reply with generic responses and forget about the terrible problems they cause, but I am a consumer who has been wronged, and I will not cease to pursue my rightful claim
Final Business Response /* (4000, 9, 2015/07/21) */
Zazzle is unable to issue a payment to the customer if it has been determined that the information the customer provided in the EIN field does not match what the IRS has on file
For confidentiality purposes, neither Zazzle nor the customer can view the Tax ID number in full once the payment settings have been savedZazzle is including an attachment to display what is visible to both Zazzle and the customerTo be clear, neither Zazzle nor the customer can verify in full, the characters that have been encrypted to determine if any typos or mis-entered information have occurredThe information that was submitted by the customer as it stands, was declared not a match by the IRSZazzle recommends the customer go into their payment settings to delete ALL characters in this field, re-enter it completely to ensure there are no typos, incorrect, or missing numbers, and save the updated informationZazzle also recommends the customer contact the IRS directly, beforehand, to ensure that the customer's EIN matches what the IRS has on file
Zazzle is more than happy to authorize the payment, once the customer's information clears with the IRSUnfortunately, until that time, the customer's funds cannot be releasedThe customer has been provided this information multiple times
Final Consumer Response /* (4200, 11, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As shown, Zazzle has a generic response saved on their computer which is used incorrectly for this caseThe Federal Tax ID was used to file my corporate taxes without any difficulties or concerns from the IRSZazzle is obviously having computer problems accepting that my tax id is correct, and instead of fixing them and sending me my money, they don't want to take blameI will continue demanding my legally earned money via multiple lawful meansI have indisputable evidence that my Tax Id is correct and that Zazzle failed in the basics of customer support
The customer placed an order with Zazzle.com on 10/28/2016. During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited
Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
The customer contacted Zazzle via email on 12/26/with regards to the charge in questionZazzle received and replied to the customer's email as of 12/28/and unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s requestThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order.
Zazzle authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment, and expedited the refund processThe membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle can confirm the customer’s refund was processed on 1/13/At this time, Zazzle has requested a transaction ID number for the refund in question, and it will be emailed to the customer as soon as it becomes available
The customer placed an order with Zazzle.com on 4/5/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard
shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (***) The customer contacted Zazzle via chat on 5/15/with regards to the charge in question, and Zazzle unsubscribed the customer from any auto renewal of the Zazzle Black MembersThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order Zazzle has authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment, and expedited the refund process as of 5/19/The membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle can confirm the customer’s refund was processed on 5/19/
Initial Business Response /* (1000, 5, 2015/06/04) */
The customer placed an order with Zazzle.com on Saturday, 5/16/2015, and emailed Zazzle's Customer Support Team on 5/16/with a request to cancel the orderThe customer also emailed on Sunday, 5/17/2015, and three more times on 5/18/
Zazzle's business hours of operation as listed on the Zazzle.com website are for email Monday - Friday 3AM-6PM PST, or phones Monday - Friday 6AM-6PM PST (http://www.zazzle.com/about/contactus)The customer called Zazzle on Monday, 5/18/at 2:05PM PST, and spoke to a Customer Support Representative with regards to the order she had placed over the weekendAs the customer's order was queued for shipment at 5:21AM PST that morning, Zazzle did not have a way of fulfilling the customer's request to cancel the orderZazzle's Customer Support Team offered the customer a pre-paid shipping label to return the unwanted order, but a return would have to occur in order for a refund to be processedThe customer declined acceptance of a shipping labelThe customer did not alert Zazzle her intention to refuse the shipment, nor did Zazzle receive any further communication from the customer beyond 5/18/Zazzle has determined the customer refused the package on 5/19/2015, and the package was returned to sender on 5/22/Zazzle's returns department has processed the return as of 6/4/2015, and a full refund has been authorized to the customer's purchasing payment methodRefunds typically take 7-business days, depending on the processing speed of the customer's financial institution
Initial Business Response /* (1000, 5, 2015/05/11) */
The customer has been in ongoing email and phone communication with Zazzle.com Customer Support since 2/25/When a refund is processed, Zazzle can only return the funds to the customer's original payment method, and the customer's refund
was processed on 3/30/The customer expressed concern because the original payment method had been cancelled, and she requested a payment via a different methodZazzle informed the customer this was not possible, and referred her to her financial institutionAs of 4/29/2015, the customer was additionally provided the refund transaction ID number, so that she could provide this information to her financial institutionThe following information was provided to the customer:
Transaction ID: ***
Timestamp: ***
Transaction Type: Credit
Tender Type: Visa
Credit Card Number: ***
Credit Card Expiration: ***
Amount: USD
Zazzle provided the customer with the expected product ordered, as well as a full order refund for the customer’s overall experienceThe customer’s refund and replacement were authorized before Zazzle ever received the customer’s complaint through the Revdex.comZazzle values all feedback provided by their customers and appreciates the customer taking the time to provide such, as Zazzle is always looking for ways to improve
Complaint:***I am rejecting this response because:
I am a US customerI am traveling right nowI didn't enter any specific siteI was offered the store credit as a faster measure in compare to a refundYou should make some improvementsI would appreciate (and expect) some sort of compensation
Sincerely,Ruth ***
Zazzle provides a platform for Designers to upload their images to sell on merchandise on the Zazzle website. However, Zazzle has to adhere to strict policies regarding copyright or trademarked properties. Zazzle is not able to print or sell these designs without consent from the
copyright holder. Zazzle has a Designer License Agreement*** ) and Content Guidelines (*** that is available on the Zazzle site for all Designers to read. Unfortunately, the designer uploaded images of several trademarked/copyrighted properties. Zazzle had previously been contacted by legal representatives of Pandora Sportswear, and products were removed per their requestTherefore, Zazzle is not licensed to carry and produce unauthorized “Pandora” apparel merchandise due to an intellectual property claim by Pandora (United States Patent and Trademark Office: serial number***)Also, Zazzle is not licensed to carry and produce unauthorized Hasbro merchandise. In this instance, their other product contained an image referencing Ouija. While significant effort is made to ensure that our content guidelines are followed by all Zazzlers, occasionally some content may appear in the Zazzle Marketplace in violation of our User AgreementThis includes, as the designer have mentioned, unauthorized OuimerchandiseAll submissions are carefully reviewed by Zazzle’s Content Management TeamIf it is determined that the content in question is in violation of Zazzle’s policies, it will be removed from the MarketplaceThe designer was informed of all of this by the Zazzle Content Management team via e-mail on 03/09/and was suggested to contact Pandora directly should they wish to discuss the matter further
Initial Business Response /* (1000, 5, 2015/12/30) */
The customer placed an order with Zazzle.com on 12/6/2015, with Standard Shipping (4-business days for time in transit)Unfortunately, due to an unanticipated delay with the customer's product type, the order was queued for shipment on
12/19/with Express ShippingZazzle has confirmed the customer's package delivered on 12/22/To date, Zazzle.com has no record of any attempted email contact by the customer under the email address associated with the customer's Zazzle account (***@gmail.com)Zazzle can also confirm the customer did not speak to a Zazzle Customer Support RepresentativeZazzle's contact information can be found on the Zazzle.com website here: http://www.zazzle.com/about/contactus
For the customer's overall experience, and the delay that affected the turnaround time of the order, Zazzle has authorized a full refund to the customer's purchasing payment accountRefunds typically take 7-business days, depending on the processing speed of the customer's financial institution
Zazzle genuinely welcomes all feedback provided by their customers, so as to better themselves and the overall experience had by each individualZazzle welcomes the customer to remain in ongoing communication with their customer support team, in the event there are any additional questions or concerns with regards to their refund, and their Zazzle Black Membership experience
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experienced regarding this orderThe customer placed an order for three pillows and contacted Zazzle’s Customer Support team as she received one pillow, a piece of fabric and a fleece blanket instead
Zazzle requested for a replacement of the two missing pillows to the production team on 12/26/Zazzle responded to the customer’s e-mails in a timely manner, but, unfortunately, was unable to provide an exact date for delivery due to the production delays encountered during the holiday seasonThe replacement queued for shipment on 1/14/and Zazzle notified the customer of the new tracking information on 1/16/The tracking information indicates the replacement was delivered by UPS on 1/17/2018, which Zazzle has notified the customer of via e-mailFor the delay and inconvenience, Zazzle has also issued a full refund of the customer’s order to the original form of payment on 1/11/Refunds can take 7-business days, depending on the processing speed of the customer’s financial institution
The customer worked with Zazzl*** directly regarding both orders mentioned in the customer's inquiryZazzle refunded the customer both shipping costs to the customer's purchasing payment methodThe customer can verify with their financial institution the shipping refund processed on 3/14/for order *** placed on 3/3/2016, and a shipping refund processed on 3/23/for order *** placed on 3/14/For the customer's overall experience, a $Zazzle Account Credit has been placed in the customer's Zazzle Account, to be used toward a future order, if the customer chooses to do soThis credit is available now, and it will not expire
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Initial Business Response /* (1000, 5, 2015/11/23) */
The customer signed up for and received a free trial of a Zazzle Black Shipping membership on 11/3/Per the terms and conditions of the membership, only one free trial membership per member is permittedThe customer then selected the
Zazzle Black Shipping membership at checkout for an order placed one year later on 11/3/Upon selecting this, the Zazzle Black Membership is indicated in the shopping cart as an additional $charge, because the account had already experienced a free trialThe customer would see this charge listed under the order summary beneath the order total in bold lettering "Additional Items: Zazzle Black Standard Yearly Subscription $This will appear as a separate charge on your credit card statement." The customer was then required to confirm the displayed charges by clicking a "Place Order Now" buttonThe customer reached out to Zazzle Customer Support via email on 11/3/to inquire about the charge and the expectation that was had for a free trial of the membershipZazzle sent a reply email informing the customer of the membership terms and conditionsThough this is typically a non-refundable service, a refund request for the cost of the membership has been issued to the customer's purchasing payment method as of 11/23/Because this is special accommodation, it may take up to days for the refund to be processedThe customer was sent notification of the refund request and a possible reach out for additional information by a member of Zazzle's finance department on 11/23/
Initial Business Response /* (1000, 5, 2015/08/12) */
The customer placed an order on 07/11/for customized stickers on the Zazzle.com websiteThe customer contacted Zazzle by e-mail on 07/17/to stating she was not satisfied with the stickers she designed on the Zazzle websiteThe Zazzle
Customer Support team replied to her e-mail on 07/18/with a request for images of the product she receivedThe stickers were produced exactly as the customer ordered them on the websiteZazzle produces all custom orders for customers exactly as they receive them inUpon the receipt of those images, the Zazzle Customer Support agent offered the customer either a reprint of the order or a Zazzle Account CreditOn 07/21/15, the customer replied back to the e-mail and stated she wanted a replacementHowever, since the customer's order required some modifications, Zazzle was unable to offer a reprint as a reprint would result in the same order she was not satisfied withThe customer was informed of this during a follow up e-mail on 07/22/from Zazzle Customer Support agentThe customer opted to accept the offer of the Zazzle Account CreditThe Zazzle Account Credit was issued on 07/23/and the customer was notified via e-mail that she did not need to return the order of stickers and that she could utilize the Zazzle Account Credit on a new order at her discretionThe customer then placed an order on 07/28/on the Zazzle website utilizing the credit that was issued and the order was shipped out on 7/29/
Initial Consumer Rebuttal /* (2000, 7, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Zazzle in an email when I first sent photos that were requested had agreed the font was incredibly small and your couldn't even read what was said in the stickerZazzle says they give 100% satisfaction and also guarantees they can replace unused sheets of stickers which says so on zazzle.comI was offered a reprint from a csr then the next csr response from a different person revoked that offerThen finally after several emails of trouble I was offered a credit which I used
Honestly I wish I could upload photos of the original sticker I recieved to show you also that it wasn't even possible to read
I am much happier with the replacement
The customer placed an order with Zazzle.com on 6/18/2016. During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard
shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
To date, the customer has not contacted Zazzle with regards to the membership in questionZazzle has unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s written complaint to Revdex.comThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order.
Zazzle has authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment as of 7/29/The membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle has confirmed this information in an email sent to the customer on 7/29/
The customer contacted Zazzle.com via email on 8/4/2016, with regards to obtaining a Return Merchandise Authorization for an order that did not meet the customer’s expectationsZazzle received and responded to the customer’s inquiry on 8/5/with a request for digital images to serve as the
customer’s return that Zazzle could expedite the return processThe customer responded to Zazzle’s email request on 8/5/2016, and the customer wrote emails on 8/9/2016, 8/10/2016, and 8/11/2016, which received no responseUpon further review, Zazzle determined that the email address the customer had been corresponding with initially, did not match the email address associated with the customer’s account and the order in question, resulting in the delay of a response to the customer’s inquiriesZazzle has since merged the customer’s two email addresses to avoid this communication issue in the futureAs of 8/17/2016, Zazzle processed the customer’s request for a full refund to the customer’s purchasing payment methodRefunds typically take 7-business days, depending on the processing speed of the customer’s financial institutionFor the customer’s overall experience, Zazzle also placed a $Zazzle Account Credit into the customer’s Zazzle AccountThe customer has been emailed a confirmation of the order refund and the Zazzle Account Credit as of 8/17/
Initial Business Response /* (1000, 5, 2015/12/30) */
The customer contacted Zazzle.com via phone on 12/22/to relay that her order, (XXX-XXXXXXXX-XXXXXXX) was received water damaged and missing some itemsZazzle's Customer Support team initiated an immediate replacement to be shipped with an
expedited courier on that dateThis replacement was queued for shipment on 12/23/with an Express courierUnfortunately, due to the holiday, and the courier's timeframe for delivery, the package would not be scheduled to arrive until 12/26/Zazzle contacted the customer on 12/24/2015, with information that a full refund was being authorized to the customer's purchasing payment method, as Zazzle determined the customer would not have the replacement in timeThe customer was informed that refunds typically take 7-business days, depending on the processing speed of the customer's financial institutionTo be clear, the customer was refunded in full for the above mentioned order and overall experience
Zazzle can confirm the customer has been in contact with Zazzle's Customer Support Team regarding another separate order, in which the customer was provided return instructions for a different issue not mentioned in the inquiry hereZazzle has confirmed the customer has utilized the pre-paid shipping label for this order (XXX-XXXXXXXX-XXXXXXX) and it is currently in transit back to Zazzle's production facilityThe estimated time of arrival for this package, per the courier, is 01/06/Once the customer's return is received, a refund will be authorized to the customer's purchasing payment method, or a replacement, depending on the customer's wishesZazzle will be reaching out to the customer once the return is received, to finalize the Return Merchandise Authorization
Initial Business Response /* (1000, 5, 2015/11/10) */
The customer contacted Zazzle.com on 10/22/with regards to multiple marketing emails that had been sent to the customer's email address, which is associated with the customer's Zazzle accountThe customer created a Zazzle account with this
email address on 3/14/when an order was placed on the same day for square magnetsZazzle customer support received and responded to the customer's email on 10/22/within five minutes of receipt, and informed the customer that her Zazzle account would be unsubscribed from any emails not associated with account changes and/or order details (in the event the customer were to place another order)The customer responded on 10/23/as she had received another email, at which time Zazzle confirmed the unsubscribe request, and informed her that it may take hours for the request to be processedZazzle further informed the customer that if unwanted marketing emails continued, the customer could stop delivery by replying directly to the unwanted email and changing the subject line to 'unsubscribe'Zazzle apologizes for the inconvenience the customer experienced during this period of time, and it has been confirmed the unwanted emails should no longer be sending to the customer
Initial Consumer Rebuttal /* (2000, 7, 2015/11/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have stopped getting emails but that is not an accurate accountI unsubscribed multiple times over a couple of weeks way longer than hours and one of the emails from them after I contacted them about the Revdex.com was my next step their response was they were having IT work on it as it is a know issue
Initial Business Response /* (1000, 5, 2015/07/16) */
The customer has been in ongoing communication with Zazzle.com via email since 4/13/2015, with a request to close their Zazzle account and to be issued a payment for the cleared earnings in the accountZazzle is unable to authorize a payment
for the customer's cleared earnings, until all of the information has been provided in the customer's earnings page matches the information the IRS has on file for the customerThe customer can access their payments setting page here: https://www.zazzle.com/my/earnings/paymentsettings
For confidentiality purposes, neither Zazzle nor the customer can view the Tax ID number in full once the payment settings have been savedAs only the last four digits of the customer's Tax ID number are visible, Zazzle recommends the customer go into their payment settings to delete all characters in this field, re-enter it to ensure there are no typos or missing numbers, and save the updated informationZazzle also recommends the customer contact the IRS directly, beforehand, to ensure that the customer's EIN matches what the IRS has on file
Once the customer's information has been input correctly, and it is verified matching with the IRS, Zazzle will be able to release the customer's payment in their next payment cycle
Initial Consumer Rebuttal /* (3000, 7, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As the Revdex.com can see, Zazzle did not bother to read my complaintPlease note that their generic response letter does not address my complaints and does not attempt to resolve the issuesAgain, I have checked my Tax ID number multiple timesThere are NO typos or missing numbersThe official letter from the IRS that included the TAX ID number for my corporation was verified by my accountant and myself multiple timesI never made any errorIt has been more than months, and Zazzle is pretending it is not their faultThe lack of ethics this company is very alarmingZazzle refuses to take responsibility for their mistakeI am tired of talking to and emailing this dreadful companyI have documented proof that Zazzle promised me they sent me the checkI spoke to many customer support employees who ended up making promises to meThey tried to use delaying tactics, so that I would give up and/or forget about my checkIf Zazzle does not give me my rightfully deserved money, I will escalate to reporting Zazzle to the California Department of Consumer Affairs for fraudulent business practicesI tried multiple times to resolve this issue in an amicable manner, but Zazzle refuses to complyAs many unhappy customers have done before, I will also tell about the horrible experience that I had with Zazzle via social media and company review websitesThere are laws in California that protect people when they review companiesI will inform how Zazzle treats it's customers and how it takes their moneyI am will also notify the appropriate government agencies, Zazzle's deceptive business practicesZazzle may think they can just reply with generic responses and forget about the terrible problems they cause, but I am a consumer who has been wronged, and I will not cease to pursue my rightful claim
Final Business Response /* (4000, 9, 2015/07/21) */
Zazzle is unable to issue a payment to the customer if it has been determined that the information the customer provided in the EIN field does not match what the IRS has on file
For confidentiality purposes, neither Zazzle nor the customer can view the Tax ID number in full once the payment settings have been savedZazzle is including an attachment to display what is visible to both Zazzle and the customerTo be clear, neither Zazzle nor the customer can verify in full, the characters that have been encrypted to determine if any typos or mis-entered information have occurredThe information that was submitted by the customer as it stands, was declared not a match by the IRSZazzle recommends the customer go into their payment settings to delete ALL characters in this field, re-enter it completely to ensure there are no typos, incorrect, or missing numbers, and save the updated informationZazzle also recommends the customer contact the IRS directly, beforehand, to ensure that the customer's EIN matches what the IRS has on file
Zazzle is more than happy to authorize the payment, once the customer's information clears with the IRSUnfortunately, until that time, the customer's funds cannot be releasedThe customer has been provided this information multiple times
Final Consumer Response /* (4200, 11, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As shown, Zazzle has a generic response saved on their computer which is used incorrectly for this caseThe Federal Tax ID was used to file my corporate taxes without any difficulties or concerns from the IRSZazzle is obviously having computer problems accepting that my tax id is correct, and instead of fixing them and sending me my money, they don't want to take blameI will continue demanding my legally earned money via multiple lawful meansI have indisputable evidence that my Tax Id is correct and that Zazzle failed in the basics of customer support
Final Consumer Response /* (2000, 6, 2015/12/23) */
I would like to drop this claim pleaseThe issues have been resolved
The customer placed an order with Zazzle.com on 10/28/2016. During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited
Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
The customer contacted Zazzle via email on 12/26/with regards to the charge in questionZazzle received and replied to the customer's email as of 12/28/and unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s requestThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order.
Zazzle authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment, and expedited the refund processThe membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle can confirm the customer’s refund was processed on 1/13/At this time, Zazzle has requested a transaction ID number for the refund in question, and it will be emailed to the customer as soon as it becomes available
The customer placed an order with Zazzle.com on 4/5/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard
The customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order Zazzle has authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment, and expedited the refund process as of 5/19/The membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle can confirm the customer’s refund was processed on 5/19/
shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (***) The customer contacted Zazzle via chat on 5/15/with regards to the charge in question, and Zazzle unsubscribed the customer from any auto renewal of the Zazzle Black Members
Initial Business Response /* (1000, 5, 2015/06/04) */
The customer placed an order with Zazzle.com on Saturday, 5/16/2015, and emailed Zazzle's Customer Support Team on 5/16/with a request to cancel the orderThe customer also emailed on Sunday, 5/17/2015, and three more times on 5/18/
Zazzle's business hours of operation as listed on the Zazzle.com website are for email Monday - Friday 3AM-6PM PST, or phones Monday - Friday 6AM-6PM PST (http://www.zazzle.com/about/contactus)The customer called Zazzle on Monday, 5/18/at 2:05PM PST, and spoke to a Customer Support Representative with regards to the order she had placed over the weekendAs the customer's order was queued for shipment at 5:21AM PST that morning, Zazzle did not have a way of fulfilling the customer's request to cancel the orderZazzle's Customer Support Team offered the customer a pre-paid shipping label to return the unwanted order, but a return would have to occur in order for a refund to be processedThe customer declined acceptance of a shipping labelThe customer did not alert Zazzle her intention to refuse the shipment, nor did Zazzle receive any further communication from the customer beyond 5/18/Zazzle has determined the customer refused the package on 5/19/2015, and the package was returned to sender on 5/22/Zazzle's returns department has processed the return as of 6/4/2015, and a full refund has been authorized to the customer's purchasing payment methodRefunds typically take 7-business days, depending on the processing speed of the customer's financial institution
Initial Business Response /* (1000, 5, 2015/05/11) */
The customer has been in ongoing email and phone communication with Zazzle.com Customer Support since 2/25/When a refund is processed, Zazzle can only return the funds to the customer's original payment method, and the customer's refund
was processed on 3/30/The customer expressed concern because the original payment method had been cancelled, and she requested a payment via a different methodZazzle informed the customer this was not possible, and referred her to her financial institutionAs of 4/29/2015, the customer was additionally provided the refund transaction ID number, so that she could provide this information to her financial institutionThe following information was provided to the customer:
Transaction ID: ***
Timestamp: ***
Transaction Type: Credit
Tender Type: Visa
Credit Card Number: ***
Credit Card Expiration: ***
Amount: USD
Zazzle provided the customer with the expected product ordered, as well as a full order refund for the customer’s overall experienceThe customer’s refund and replacement were authorized before Zazzle ever received the customer’s complaint through the Revdex.comZazzle values all feedback provided by their customers and appreciates the customer taking the time to provide such, as Zazzle is always looking for ways to improve
Complaint:***I am rejecting this response because:
I am a US customerI am traveling right nowI didn't enter any specific siteI was offered the store credit as a faster measure in compare to a refundYou should make some improvementsI would appreciate (and expect) some sort of compensation
Sincerely,Ruth ***
Zazzle provides a platform for Designers to upload their images to sell on merchandise on the Zazzle website. However, Zazzle has to adhere to strict policies regarding copyright or trademarked properties. Zazzle is not able to print or sell these designs without consent from the
copyright holder. Zazzle has a Designer License Agreement*** ) and Content Guidelines (*** that is available on the Zazzle site for all Designers to read. Unfortunately, the designer uploaded images of several trademarked/copyrighted properties. Zazzle had previously been contacted by legal representatives of Pandora Sportswear, and products were removed per their requestTherefore, Zazzle is not licensed to carry and produce unauthorized “Pandora” apparel merchandise due to an intellectual property claim by Pandora (United States Patent and Trademark Office: serial number***)Also, Zazzle is not licensed to carry and produce unauthorized Hasbro merchandise. In this instance, their other product contained an image referencing Ouija. While significant effort is made to ensure that our content guidelines are followed by all Zazzlers, occasionally some content may appear in the Zazzle Marketplace in violation of our User AgreementThis includes, as the designer have mentioned, unauthorized OuimerchandiseAll submissions are carefully reviewed by Zazzle’s Content Management TeamIf it is determined that the content in question is in violation of Zazzle’s policies, it will be removed from the MarketplaceThe designer was informed of all of this by the Zazzle Content Management team via e-mail on 03/09/and was suggested to contact Pandora directly should they wish to discuss the matter further