Penn Credit Corporation

Penn Credit takes pride in following all Federal and State Collection calls Penn Credit received an account in our office for collection on February 17, for *** * ***, we sent the required
validation notice on February 18,
On February 20, around 6:PM we received a phone call from ***’s father, during this phone call our agent informed him that we could not discuss the account with him due to *** being over the age of The agent suggested that he have *** contact our office to give permission to allow us to discuss his account his father
On February 26, around 12:PM we received a phone call from *** allowing us to discuss the account with either one of his parents.
At no time did we accept any insurance information from **or *** It should be noted that we are the second agency to have the account so it is possible the ***’s provided insurance information to the agency that had the account prior to Penn Credit Thank you for your assistance in the resolution of this matter
Sincerely,
*** ***
Collections Manager

July 17,
Roman">
Revdex.com of Washington DC and Eastern Pennsylvania
North Front Street
Harrisburg, PA
RE: *** ***
Case: ***
Penn Credit takes pride in following all Federal and State Collection calls.
Please be advised that *** agreed to pay a past due balance of $7,via a debit card on Saturday July 5, 2014.
The payment was processed on July 7, for the correct total amount of $7329.81, but was broken into transactions, for $and a second one for $6829.81. This was discovered after a manager discussed the situation with *** contacted our office on July 8, 2014.
On July around 8:am *** discussed the issue with a senior manager, where he was informed that the agreed amount was taken for the payment, and that there was no additional money was taken from his account.
Thank you for your assistance in the resolution of this matter
Sincerely,
*** ***
Collections Manager

Complaint: ***
I am rejecting this response because:---------- Forwarded message ----------From: Date: Tue, Feb 14, at 11:AMSubject: Case ***To: Revdex.com Dear *** ***problem hasent been resolvedMr p*** is getting for me bills that state these charges from *** whitch I have proof of the bills being paid by my tenant.Please reopen my case as it is still being worked on and as I told u at the beggining I dont want this to affect my credit scoreWith reguards*** * ***

I did review and investigate the complaintMr*** did pay off his account on or about March 13, Penn Credit does send payment in full letters approximately days after payment in made to make sure the payment clearsNormally we ask the consumer to call back and request it to be sentI
did request the letter to be sent today and he should have withihn week
Please advise Mr*** that Penn Credit updated the credit bureau on March 19, Upnfortunately, Pen nCredit does not have control over when the credit bureaus actually updatePlease advise Mr*** that if his credit bureau isn’t updated by the end of April to contact direcltyMy information is provided below and I will send in an update through E-Oscar
If Mr*** would like to discuss with me directly I can be reached toll free at ###-###-#### or email me at ***
Thank yo for your assistance in the resolution of this matter

Penn Credit reviewed and investigated the complaint Please be advised that I pulled the telephone recording between *** *** and our telephone representative that occurred on June 20, 2017. *** *** informed our representative that she was on a payment plan with the
original creditor and was surprised the account was placed in our office for collections. Our representative explained that while he doesn’t know the reason it was placed in our office, it may be due to a missed or late payment. When asked by *** *** if the original creditor would pull the account from collections, she was advised it’s possible, however the original creditor may refer her back to our agencyThe representative did confirm that she could contact the original creditor directly to verify the reason the accounts were placed in our office. *** *** decided that wasn’t necessary and proceeded to setup a payment plan to resolve the debt. *** *** decided to remit payment via mail to avoid the processing fee and because the payment plan she entered wasn’t an available option offered on our website (free of charge) On June 26, 2017, *** *** contacted Penn Credit notifying us that she put a stop payment to the check and that the original creditor would be closing the accounts from our office On June 27, 2017, the original creditor closed the accounts from Penn Credit. I reached out to the original creditor and verified the reason the accounts were closed from Penn Credit was due to being sent in error. Although Penn Credit remained compliant, I made the decision to waive the $bad check fee due to the circumstances. Please be advised that Penn Credit doesn’t know the status of the account(s) since they were cancelled from our office. *** *** will need to contact the original creditor directly regarding the matter. Please advise *** *** to contact me directly should he have any questions or concerns. My direct line is *** *** ***, or he can email me at ***
Thank you for your assistance in resolving this matter

August 10,
Roman">
Revdex.com of Washington DC and Eastern Pennsylvania
North Front Street
Harrisburg, PA
RE: *** *** ***
Case: ***
Penn Credit takes pride in following all Federal and State Collection calls.
Penn Credit has been doing collections for the City of *** *** for the last several years. They placed the account in question in our office on July 21, 2014, and the required validation notice was mailed on July 22, 2014.
I have requested verification of their claim from the city and will forward to the Revdex.com once I receive. I have placed the account on hold which will stop all collection actions until *** *** has a chance to review the information.
Thank you for your assistance in the resolution of this matter
Sincerely,
Timothy F*
Collections Manager

Good Morning,There were payments made on the same dayThere were for different accounts, each had a different confirmation numberThe same agreement was made for both my and my wife's accountI may have confused the confirmation numbers when submitting the complaint they were and ***
My wife's complaint already came back as being resolvedPlease let me know if there is anything else I need to turn in

June 3,
Roman">
Revdex.com of Washington DC and Eastern Pennsylvania
North Front Street
Harrisburg, PA
RE: *** ***
Case: ***
Penn Credit takes pride in following all Federal and State Collection calls.
Please be advised that we were notified on May 27, for the first time we were contacting an incorrect phone number. The phone number was removed and no additional phone calls have been made by Penn Credit.
I believe *** is also getting calls from another company for *** *** as we have never attempted the phone number four or five times in a day.
Thank you for your assistance in the resolution of this matter
Sincerely,
*** ***
Collections Manager

Penn Credit takes pride in following all Federal and State Collection calls Our client *** *** *** placed an outstanding balance in our
office of $for a subscription of the magazine *, *** *** *** on 1/27/ We sent the required validation notice to *** to the address provided by our client on 1/28/2014, this is the same address as *** placed on the Revdex.com complaint
Thank you for your assistance in the resolution of this matter
Sincerely,
*** ***
Collections Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10794388, and find that this resolution is satisfactory to me. However, their practice of indiscriminately carpet bombing your home phone with repeated calls without ryhme or reason is illegal and MUST be changed In these robo-calls, Penn Credit leaves no way for a consumer to respond and correct their record so these harrassing calls might end.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:they say they mailed me a letter but I never recieved one nor did I ever recieve a phone call or any attempt at contacting me, does penn credit have any sort of proof that they tried contacting me?And *** *** can't even tell me the exact medical care that I recieved on the date in question so how do I know that this bill should even be billed to me(sometime around that time frame I was hurt at work and should have been under workmanship comp) but the hospital can't tell me the exact reason for bill
Regards,
*** ***

Penn Credit did review and investigate the complaint Penn Credit was calling a wrong phone numberI did flag the phone number upon receipt of this complaint and Mr*** will not receive any additonal calls Penn Cedit does apologize for any inconvenience If Mr
*** does receive any additional calls please have him contact Thomas Perrotta directly toll free ###-###-#### or email him at ***If he has any additonal questions or concerns Thank you for your assistance in resolving this matter

September 16,
Revdex.com of
Washington DC and Eastern Pennsylvania
North Front Street
Harrisburg, PA
RE: *** ***
Case: ***
Please be advised
that Penn Credit following all Federal and State collection laws.
*** *** was kind enough to notify us that we were
contacting an incorrect phone number on
September 6, 2014. The agent he spoke to removed the phone
number in question from our data base and we have made any further
attempts
Thank
you for your assistance in the resolution of this matter
Sincerely,
Timothy F*
Collections Manager

Penn Credit has reviewed and investigated the complaintBelow is the information that Ms*** has requested and I believe was provided her when she contacted our office on May 4, Creditor: State of Maryland Comptroller Account#: *** Type:
State of Maryland Taxes Year: Balance: $10,(on accrual) The balance owed does include penalty/interest and is on accrual I am more than willing to discuss this matter with Ms*** personally in a professional manner, I can be contacted toll free at ###-###-#### or email at ***If she contacts me I can request any documentation she requires to support the debt or amount owed Thank you for your help in resolving this complaint

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Penn Credit reviewed and investigated the complaint and placed a request to the original creditor to check the balance of the account and date of last payment if there is one My concern is that if the original creditor states the balance is correct and no payment has been made, Mr***
would have to provide proof of payment Mr*** also stated that he would get contact AVIS, did he and if so what was their response Please have Mr*** forward any proof he may have to you and please forward to Penn Credit to support his concern Thank you for your assistance in the resolution of this matter

I received an email from the consumer today with the validation he attempted to send prior and I responded to the consumer that the documentation was sent to the original creditor and collection efforts have ceased until I receive a response from the original creditorPenn Credit can't provide any additional response at this timeI explained to the consumer that I would forward the result of the original creditors investigation once received and if he did not have a response in approximately days to contact me directlyI did provide him my direct contact informationIf I can be of any further assistance please let me know

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Penn Credit has reviewed and investigated the complaint Penn Credit was calling a wrong phone number and apologize for the inconveninceAccording to our records *** *** notified us of callng a wrong phone number on May 31, and we do not have records of any earlier
communications concerning the complaint Penn Credit does offer a wrong number “OPT OUT” prompt; when used ceases all calls immediatley If *** *** received any additional calls please have him contact Thomas P*** toll free at ###-###-#### or email him at ***@penncredit.com Thank you for your assistance in the resolution of this matter

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***