Penn Credit Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: It does not answer my questionWhat outside agency provided the incorrect information? I have received multiple misdirected calls and lettersI would like to contact whatever agency provides this information to stop the problem at its source
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Penn Credit reviewed and investigated the complaint Please be advised that I contacted *** *** on July 24, regarding her complaint. I reached out to *** *** to validate the correlation between her last name compared to the last name we had on file. *** ***
advised that “***” is her husband’s last name, however she never took this name. I explained to *** *** that we removed this account from her credit bureau report(s) solely due to the account being cancelled from our office on July 17, 2017. *** *** confirmed the trade-line had been deletedI also informed *** *** that Penn Credit doesn’t know the status of the account since it was cancelled out of our office. I explained to *** *** that she may want to contact the original creditor directly regarding the matter. To reiterate, Penn Credit removed this account from *** ***’s credit bureau report(s) and is no longer engaging in collection activity due to the account being cancelled from our office. Please advise *** *** to contact me directly should he have any questions or concerns. My direct line is ###-###-####, or he can email me at ***@penncredit.com. Thank you for your assistance in resolving this matter

March 7,
"margin: 0in 0in 0pt;">Revdex.com of Washington DC and Eastern Pennsylvania
North Front Street
Harrisburg, PA
RE: *** ***
Case: ***
Penn Credit takes pride in following all Federal and State Collection calls.
Penn Credit was notified we were attempting to contact an incorrect phone number for an account listed under *** *** on 2/11/2014. The phone number was removed the same day
We are not showing we have ever received a phone call from *** providing her updated contact information on the account we were attempting to reach her.
Thank you for your assistance in the resolution of this matter
Sincerely,
*** ***
Collections Manager

January 27,
Revdex.com of
Washington DC and Eastern Pennsylvania
North Front Street
Harrisburg, PA
RE: *** * ***
Case: ***
Please be advised
that Penn Credit takes pride in following all Federal and State collection
laws.
Penn Credit
does second placement collections for our client PPL, so we are not the first
agency to attempt to collect on the outstanding account in question PPL placed the delinquent account in our
office for Mrs*** on 3/16/in the amount of $2,for services
for *** *** **.
We mailed the required validation
notice to the address PPL provided on 3/17/2011, 5/10/2011, 6/26/2011,
7/15/2013, 2/12/and 4/6/2014. None
of the six letters were returned by the post officeWe did not receive a
response to any of the six letters.
I have
requested verification of debt from PPL and will forward through the Revdex.com once I
receive the breakdown of the charges.
Thank you for your assistance in the resolution of this
matter
Sincerely,
Timothy F*
Collections Manager

Penn Credit has reviewed and investigated the complaint *** ***’s account with Penn Credit was previously updated and treated as a cease and desist following his initial complaint. *** *** will not receive further communication regarding the matter. Again, please advise *** *** that due to claiming fraud, it is requested that he obtains a police report and forwards a copy to Penn Credit. Upon reception, we will remit that information to the original creditor and prompt them to investigate. In the event *** *** has any questions or concerns please have him contact me directly, Thomas P***, toll free at ###-###-####; or email ***@penncredit.com. Thank you for your help in resolving this matter

I have reviewed and investigated the consumers complaintI understand the consumer's concerns; however, she must realize that there was no way for the ticketing officer to know she was a registered handicapped driver if the handicapped notice was not visibleMy concern is that *** ***
has not been able to resolve this with the City of Jacksonville since the issue dateCan you please ask *** *** if she has attempted to resolve her concerns with the City and if so, their response
If she hasn't attempted to resolve please have *** *** provide Penn Credit proof that she has been registered as a handicapped driver since Once received I will forward to the City of Jacksonville with a request of review and determinationIf *** *** provides the information I will update and forward the cities response upon completion of their investigation
Thank you for your help and considerations in resolving this matter

July 25,
Revdex.com of Washington DC and Eastern Pennsylvania
North Front Street
Harrisburg, PA
RE: *** ***
Case: ***
Penn Credit takes pride in following all Federal and State Collection calls.
Penn Credit uses several outside vendors who specialize in locating phone numbers and or address for various business types, at times they do provide incorrect information.
It is never our intention to harass anyone and once we are notified we have an incorrect number we stop calling any incorrect phone number.
Thank you for your assistance in the resolution of this matter
Sincerely,
Timothy F*
Collections Manager

June 24,
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Revdex.com of Washington DC and Eastern Pennsylvania
North Front Street
Harrisburg, PA
RE: *** ***
Case: ***
Penn Credit takes pride in following all Federal and State Collection calls.
*** *** contacted our office on June 2, around 2:Eastern Standard Time to inform us that we calling an incorrect phone number, the agent removed the phone number and no additional outgoing calls were made to the phone number in question. *** *** did contact our office several more times on June 2, to confirm the phone number was removed.
Thank you for your assistance in the resolution of this matter
Sincerely,
Timothy F*
Collections Manager

September 15,
Revdex.com of
Washington DC and Eastern Pennsylvania
North Front Street
Harrisburg, PA 17102
RE: *** ***
Case: ***
Please be advised
that Penn Credit takes pride in following all Federal and State collection
laws.
*** *** *** *** placed an outstanding balance
in our office for collection on May 22, in the amount of $for
services at *** *** ** *** *
The
required validation notice was mailed to *** *** was on May 23, and a
second letter was mailed on July 13, 2014, Penn Credit did not receive a
response to either letter.
In
order to move forward with *** ***’s dispute I will need some additional information
and or documentation to support her dispute.
I have requested verification of the balance due from my client and will
forward through the Revdex.com once I receive.
I have also updated her account in my office as a dispute, the credit bureaus will also be updated with
her disputed status.
Thank
you for your assistance in the resolution of this matter
Sincerely,
Timothy F*
Collections Manager

Penn Credit did review and investigate the complaint During the investigation, we were not able to find the phone numbers provided in the complaintIt is possible that Penn Credit was calling a wrong phone number and has been deleted from our system. Penn Credit does offer a
wrong number, “Opt out Option” which does not provide account informationThe only way account information is released is if the consumer acknowledges that they are the consumer Penn Credit apologizes for the inconvenience If *** *** would like to discuss the matter further, please have him contact Thomas P*** toll free at ###-###-#### or email at thomas.p***@penncredit.com Thank you for your assistance in the resolution of this matter

Penn Credit did review and investigate the complaint.
Penn Credit was able to locate *** ***’s phone number
in our database and it has been established that we were calling a wrong number. Please advise *** *** that his phone
number has been removed and
that he won’t receive further calls pertaining to the
matter
Penn Credit apologizes for the inconvenience and appreciates
*** *** bringing it to our attention
Penn Credit does offer an, “Opt Out” option when a wrong
phone number is called. This function
removes the wrong phone number and prevents sensitive information from being
disclosed.
In the event *** *** would like to discuss the matter
further, please have him contact Thomas P*** toll free at ###-###-#### or email ***@penncredit.com. Thank you for your assistance in the resolution of the matter

I have reviewed and investigated *** *** complaintPlease inform *** *** that I did check both phone number he provided in the complaint and did locate the evening number provided in the complaint ###-###-####I did block that phone number and did verify that the day time phone number
provided in the complaint is not on our system
Penn Credit does apologize for the inonvenience for the phone call made on April 4,
Please advise the consumer that Penn Credit does provide a wrong phone number opt-out ability on our calling system and can be activated at any time a call is received
If *** *** would like to discuss his concerns further I can be contacted toll free at *** or by email at ***@penncredit.comAgain I do apologize for the inconvenience
*** *** thank you for your considerations and assistance in the resolution of this matter

Penn Credit did review and investigate the complaint
Penn Credit was calling a wrong phone number and flagged the account from receiving any additional calls
Penn Credit apologizes for any inconvenience our calling the wrong number may have caused *** *** *** *** will not
receive any additional calls from Penn CreditIf he should please have him contact Thomas P***, Vice President direclty toll free ###-###-#### or email him at ***@penncredit.com
Thank you for your assistance in the resolution of this matter

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Regarding the balance with the City of Tampa there is no balance and attempt from City of Tampa to collect balance after *** paid the balance.Regarding contacting the original creditor, you stated clearly on a recorded line that I do not have the right to contact the original creditThis is a violation of the fair credit reporting law.Regarding contacting Avis, as stated on the recorded line this was with *** charged myself twice for the fine, documentation sent to City of Tampa via email*** is to pay city of Tampa, not me.Regarding sending any further information to Penn Credit, as is my right I not want any further contact from Penn Credit and my dispute is with City of TampaI will work with them.Any further contact outside of Revdex.com or changes to my credit will be escalated to an attorney
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:No paperwork has been mailed to me regarding this account, your company states that validation of the debt was mailed to September and November 2, I have never received any correspondence from your company.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
***,
The information is not being reported to the credit bureau's but instead to the state of Florida and my drivers license is currently on freezeThe citation numbers that is reflecting on the *** county clerk of courts are ***, ***, ***, and ***The address on my drivers license at the time was *** *** *** *** ***, FL ***If my social is needed I will be happy to provide itIf you are still unable to locate my file I would like a letter in writing indicating the inability to locate the citations that are reporting on the *** county clerk of courts
Regards,
*** ***

Penn Credit did review and investigate the complaint After completing an investigation pertaining to *** ***'s complaint, Penn Credit Corporation mailed a validation notice to *** *** which provided all required information regarding *** ***'s right to dispute, as well as provided
notification that the debt is in reference to an outstanding account with the Louisiana Office of Debt Recovery for insurance cancellation fee through the Office of Motor Vehicles On January 19, 2017, *** *** notified Penn Credit that we were calling a wrong phone number belonging to her mother, the phone number was removed and no further attempted contacts were made to that number. On February 3, 2017, Penn Credit Corporation received an email from *** *** to cease and desist. The letter clearly stated that she didn't want further communication pertaining to the matter. As a result, Penn Credit followed proper protocol to assure that no further communication was made. Penn Credit Corporation requested verification of the debt from Louisiana Office of Debt Recovery. Once received, Penn Credit will mail *** *** the itemized breakdown of the bill per her request This information has also been provided to *** *** resulting from a complaint filed with the Consumer Financial Protection Bureau In the event that *** *** has any questions or concerns, please have her contact me directly, Thomas P***. My toll free number is ###-###-####, ext***; or email Thomas.P***@penncredit.com Thank you for your assistance and resolution regarding the matter

This response is very misleadingI spoke with Mary and after checking several of our dozens of numbers, Mary announced that we didn't have our phone set up the way she thinks it should beShe felt that we should have one main number with multiple numbers as extensionsI told her our phones are actually the reverse and we have many numbers that all flow into one for marketing purposesShe then threw a fit and hung up on meShe told me that as a collection agency, they didn't have to honor my request to be removed from their calling listI did call in a few days later after MORE calls and spoke with a lady who did remove me from the listI also spoke with Mary's boss, who assured me he would counsel herBut, the response from this company to the Revdex.com is not honest because it implies Mary helped me and she didn'tIt took more action on my part before someone else was professionalThe response also implies someone else is calling me, and if they are, they aren't representing themselves as this company because our phone system tracks and records everythingThere is nothing further to do because they have removed us from the list, finallyBut, I did want to dispute it to make it clear to the Revdex.com that this response is not truthful and deceptive, which is concerning

Penn Credit did review and investigate the complaintIn my review I found that the demographic information and address does match on the account information and complaint informationPursuant *** *** request to cease communication has been noted and will be honored; however, I have a concern
that *** *** may be subjected to fraud since our records indicate purchase information /order date of 9/30/If *** *** has any further concerns and needs help or assistance resolving any additional concerns concerning fraud please have him contact Thomas P*** directly toll free ###-###-#### or email him at ***@penncreditcom