PennyMac Loan Services

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Times New Roman";">MsM*** ***'s concerns

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrV***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MrV***’s loan to ensure that his concerns are addressed. PennyMac will send a written response in regards to researching his concerns as the issue has been researched and resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsJ***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MsJ***’s loan to ensure that her concerns are addressed. PennyMac will send a written response in regards to researching her concerns as the issue has been researched and resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC (“PennyMac”), strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr***'s and Mr***'s concerns to our attention and allowing us the opportunity to
respond. Our office contacted Mr*** on January 7, 2015, to confirm receipt of the notification received from Revdex.com. Please be advised a PennyMac Priority Complaint Specialist is in the process of obtaining additional information and conducting a review, in order to sufficiently address Mr***'s and Mr***'s concerns. We appreciate Mr***'s and Mr***'s patience while PennyMac continues our review. Mr*** and Mr*** have been provided the direct contact information for a Priority Complaint Specialist, should they have any questions or concerns in the meantime.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mrs***’s concerns to our attention and allowing us the opportunity to
respond. Upon receipt of the Revdex.com notification, our office completed a thorough review of Mrs***’s loan to ensure that her concerns were addressed. A representative from our office spoke with Mrs*** on July 11, July and July 17, to review her concerns and provide resolution as it relates to her June and July payments as well as her concerns regarding the insurance payment. Mrs*** is satisfied with our response and action taken to resolve the matter. PennyMac is in the process of finalizing a written response to confirm our telephone conversations and review of the loan. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MsF*’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely
manner. Upon receipt of the Revdex.com notification, a PennyMac Representativecontacted Mr.Walshe on June 11, 2015, to discuss his concerns. MrWalshe was provided with a substantive response that addresses his concerns. PennyMac confirmed the appropriate department has been notified of his request regarding the property preservation.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do notdisclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to the concerns raised by">MrI***PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative attempted to contact MrI*** to discusshis concernsA detailed letter of explanation will be sent toMrI***under separate cover within business days upon receipt of the initial request within the Revdex.com Portal. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Ms.H***’s concerns to our attention and allowing us the opportunity to respondA representative from our
office called MsH*** to advise PennyMac is in the process of researching her concerns.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10109706, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: 11023832A gentleman did indeed contact me the evening of 01-04-and stated he would look into the matterI am rejecting this response because as allowed by Texas law, I wish to receive the cancelled note / mortgage, and a lien release on the parcel previously under said mortgageA "letter of explanation" as proposed from the lender / mortgage service provider ("PennyMac") is not acceptable
Regards,
S*** ***

Thank you for bringing this matter to our attentionPlease be advised, you will receive a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

“Please be advised, you will receive a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.”
Tell us why here

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms*** concerns.PennyMac is currently in the process of researching Ms*** concerns, a letter of explanation will be sent to Ms*** under separate cover.We apologize for any frustration this matter may have caused. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Mr***’ concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our office completed a thorough review of Mr***’ loan to ensure that his concerns were addressedA representative from our office called Mr*** on October 8, October 10, October and October 17, 2014, to review his concerns and provide resolution as it relates to his request for mortgage assistance and October paymentUnfortunately, our attempts to contact him were unsuccessfulPennyMac is in the process of finalizing a written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint:
I am rejecting this response because:I have finally, after weeks received a letter, which consists of sentence with the consent I was seekingHowever, it was my own title company who did all the work and provided the language in the letter (the same language I gave them a month ago)The amount of time it took to provide this simple letter was outrageous and completely unacceptableThe fact they could not produce it without the help of my title company is patheticAdditionally, since they received my complaint from the Revdex.com, I received phone call and no follow up as requested nor did they return any my callsThey also underfunded my escrow account, leaving me with a huge bill for my insurance, which completely undermines the point of having an escrow accountOverall, PennyMac has, in my opinion, acted negligently and incompetentlyI hope to close my account with them soon and never do business with them again
Regards,
M*** ***

Thank you for providing PennyMac Loan Services, LLC ("PennyMac") with Ms ***d's rebuttal to our response.
PennyMac understands and truly empathizes with her concerns; however, please be assured that the assessment of a service charge for telephone payments with a customer service representative is done so in accordance with State Laws Please be aware that the assessment of a service charge for payments processed with a Customer Service Representative is a standard practice in the mortgage servicing industry
PennyMac offers several options for borrowers to submit their monthly mortgage payments without having to pay a service charged Borrowers who have filed for Bankruptcy protection, can mail their mortgage payment to our payment processing centers or they can use their bank's online bill pay service provider to submit their payments Please be advised that we are now accepting electronic transfers from the major Bill Pay Service Providers and will continue to add more companies throughout the following months
Once again, thank for for allowing us the opportunity to be of assistance

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide
superior customer service and process all transactions in a timely and accurate
manner Thank you for forwarding MsC***’s concerns
to our attention
and allowing us the opportunity to respond.
Upon
receipt of the Revdex.com notification, a PennyMac Executive Research Associate contacted
MsC*** on May 6, to discuss her concerns. MsC*** was advised PennyMac would
complete a thorough review of her loan.
She was also provided the direct contact information for an Executive
Research Associate, should she have any further questions or concerns while
PennyMac reviewed her loan. At this time
our review is still in progress. Upon
the completion of our review, a follow up call will be made to MsC***, in
addition to a written response being mailed to her attention
PennyMac
values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from
posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information

PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MrH*** to discuss his concerns regarding the insurance claim funds on July 7, 2016. A detailed letter of explanation will be sent to MrH*** under separate cover within business daysPennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank
you for bringing this matter to our attention and allowing PennyMac Loan
Services, LLC (“PennyMac”) the opportunity to review and respond to
Ms
***’s concerns
PennyMac strives to provide superior customer
service and process all transactions in a timely and efficient manner. Upon
receipt of the Revdex.com notification, a thorough review of the loan was completed to
determine the status of Ms***’s escrow refund. Our records confirm that a refund check was
issued to Ms*** on January 2, 2014; however, we were advised that she
did not receive the initial check. As a
result a stop payment was placed on the original check and a replacement check
was issued and mailed to the address of record on January 30, 2014.
Ms*** notified PennyMac on March 5,
that she did not receive the replacement check. Prior to processing another stop payment,
PennyMac needed to verify the status of the second check mailed to Ms
***. We were able to confirm that
the replacement check was still outstanding; therefore, a stop payment was
placed on the replacement check on March 25, 2014. We are in the process of issuing a third
check to Ms*** and will mail out via certified mail for tracking
purposes The check will be mailed under
separate cover in approximately to business days PennyMac attempted to contact Ms*** on
March 31, to verify the mailing address for the replacement check. A message was left for Ms*** with our
representative’s contact information

Currently pursuing legal action against PennyMac Loan Services, LLC following two (2) years of negligence on their part during the modification, short sale and ultimately foreclosure process This firm acts with blatant disregard for the consumerContinuous deplorable communication, lack of support and failure to provide consistent answers / resolution have led to this company buying back the mortgage for $25,less than the appraised value and more than half of the mortgage balance owned to them This is nothing other than pure fraud