PennyMac Loan Services

Complaint:
I am rejecting this response because: first and foremost I understand that PennyMac wants to clear their name but making up lies is not the way to resolve this I have not received any phone calls (voicemails or missed calls) from any PennyMac representative on August 20, or August 24, Additionally, I sent two emails to PennyMac C.O.OS*** *** on July 31, and August 5, to give him a chance to resolve this matter and I received no response to my emails I received the email address from a PennyMac customer service representative and checked it with the email address from the PennyMac websiteI just want to resolve this matter quickly but after calls to PennyMac customer services, that ship has sailedIn case PennyMac claims to have the wrong phone number for me, my phone number is ###-###-#### Have them "actually" call me at their first opportunity
Regards,
D*** ***

PennyMac Loan Services, LLC (“PennyMac”), strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr***'s concerns to our attention and allowing us the opportunity to
respond. Our office contacted Mr*** on January 7, 2015, to confirm receipt of the notification received from Revdex.com. Please be advised a PennyMac Priority Complaint Specialist is in the process of obtaining additional information and conducting a review, in order to sufficiently address Mr***'s concerns. We appreciate Mr***'s patience while PennyMac continues our review. Mr*** has been provided the direct contact information for a Priority Complaint Specialist, should he have any questions or concerns in the meantime.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide
superior customer service and process all transactions in a timely and accurate
manner
Thank you for forwarding Mrs***’s concerns to
our attention and
allowing us the opportunity to respond.
Our
office is in the process of completing a thorough review of Mrs***’s loan to
ensure that her concerns are addressed. PennyMac
attempted to contact Mrs*** on May 30, 2014, to advise a Priority Complaint
Specialist has been assigned to her loan to complete a review, and full
research relating to her refinance issues.
Regrettably our attempts to contact Mrs*** were unsuccessful;
however, we will continue with our review process, and efforts to contact Mrs
***
PennyMac
values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from
posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to MsG***’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a
timely manner PennyMac has left a voicemail for MsG*** in an effort to discuss her concerns in detail PennyMac is currently in theprocess of researching the servicing of her account and a letter of explanation will be sent to MsG*** under separate cover.PennyMac values and protects its customers’ confidentialinformation. Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsC***'s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt
of the Revdex.com notification, a PennyMac Representative contacted MsC*** to discuss her concerns regarding the application of her payments on February 29, 2016. A detailed letter of explanation will be sent to MsC*** under separate cover within business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

PennyMac Loan Services, LLC,
(“PennyMac”) strives to provide superior customer service and process all
transactions in a timely and accurate mannerThank you for forwarding MrB***’s
concerns to our attention and allowing us the opportunity to respondUpon receipt of the
Revdex.com
notification, our office is in the process of completing a thorough review of Mr
B***’s loan to ensure that his concerns are addressedOn December 3, a
PennyMac representative called and spoke to MrB***’s to discuss his concerns
It was discussed the payment options as well the late charge was waived
PennyMac will send a written response in regards to researching his concerns as
the issue has been researched and resolved.PennyMac values and protects its
customers’ confidential informationDue to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information

Complaint:
I am rejecting this response because:
What? Still need to wait another days!!! I am still paying utilities and HOA every month! I've been waiting half year already! This is totally unacceptable!!! After talking to my family, I am requesting PennyMac to refund April and May interest to meThe reason is that: The buyer and me have turned in everything they requested in MarchWe have been waiting months for nothing in April and May. Their explanation was that they were lack of underwriter! So this is PennyMac fault! Why I need to pay for their lack of people to work? Why I need to pay more than $interest for the underwriter not working on my file for monthsI would have use this money to buy boxes of diaper for my daughter or pay months of daycareOf course, the underwriter was in my situation, he or she would not know how I need the money!!! But please, the interest was the money my deceased husband left for my daughter
Regards,
E*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrM***'s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt
of the Revdex.com notification, a PennyMac Representative contacted MrM*** to discuss concerns regarding the application of his payments on February and 18, 2016. A detailed letter of explanation will be sent to MrM*** under separate cover within business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Complaint: 11153121The business response is not a solution or a proposed solutionIt is only a notification that they will look at the complaintThe complaint should therefore stay open awaiting the conclusion of their investigation and the following responseClint, the Penny Mac representative handling this complaint, mentioned that this response would come through, but that it was not the end of their investigation
I am rejecting this response because:- business receipt of my complaint is not redress- none of my original concerns have been addressed- I was told to expect further investigation and response
Regards,
N*** ***

“Thank you for bringing this matter to our attention and allowing PennyMac
Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrZ*** concerns

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Mr.***’ concerns to our attention and allowing us the opportunity to respondOur office is in the process of
completing a review of Mrand Mrs*** loan A representative from our office called Mr*** to provide a direct contact to address his concernsPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrE***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the
Revdex.com notification, our office is in the process of completing a thorough review of MrE***’s loan to ensure that his concerns are addressed. PennyMac will send a written response in regards to researching his concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrA***'s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of
the Revdex.com notification, a PennyMac Representative contacted MrA*** to discuss his concerns regarding the application of his payments on May 12, 2016. A detailed letter of explanation will be sent to MrA*** under separate cover within business days.PennyMac values and protects its customer's confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MsJ***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely
manner. Upon receipt of the Revdex.com notification, a PennyMac Representative called MsJ*** on July 16, 2015, to discuss his concernsA message was left on MsJ***’s voice mail with the name of the agent and the agent’s direct line and business hours. A letter and letter of explanation will be sent to MsJ*** under separate cover. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Dr***’s concerns
"text-align: justify; text-justify: inter-ideograph;">PennyMac strives to provide superior customer service and process all transactions in a timely and efficient manner. Upon receipt of the Revdex.com notification, our office contacted Dr*** on February 12, 2014, to address their concerns. Dr*** was provided with a substantive response that addresses his concerns during our conversation. Dr*** was advised to submit documentation that supports their position regarding the monthly mortgage payments. PennyMac received the information and completed its review of the loan on February 26, 2014. This letter will acknowledge that Dr***’s request was to update their credit profile was completed.
Pursuant to Federal Regulations, PennyMac is required to notify a consumer no more than fifteen days after the transfer of service of a loan. A copy of the Welcome Package we sent to address on file was resent to Dr*** with our substantive response.
PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting a detailed substantive response to the Revdex.com site as we do not disclose our borrowers’ personal information

I have not been impressed with PennyMac's customer service or ability to service my loan My first experience came when my new mortgage was sold to Pennymac to service PennyMac's website is extremely cumbersome and hard to navigateI would get verification emails everyday with a new access code even when I wasn't trying to log on After repeated requests to resolve this I was finally told this had to do with a technical issue that they fixed
I refinanced partially to get a new service provider but my new mortgage was again sold to PennyMac
Last week I received a notice from my homeowner's insurance that premium had not been paid and my policy was going to lapse I called PennyMac and went through a myriad of options before I was able to talk to a person I had to repeat the same information (loan number, etc.) multiple times When I talked to the rep he said (and I could see online) that the payment had correctly been set up in the system with a disbursement date set up several weeks ago but apparently none was madeNo explanation why it was missed, just that it was They mentioned that most insurance companies have a day grace period and not to worry that they missed making the payment entirely Had I not seen the notice from the insurance company my policy would have lapsed This made me very uncomfortable

After I refinanced my loan, it was sold to PennyMacThe closer paid the annual insurance premium but the insurance had gone up dollars so the insurance submitted the bill to Penny MacFor one year, Penny Mac only collected plus dollars a month for the escrow to pay the insurance based on the dollar amount instead of dollarsDue to the shortage in escrow, my payment went up and the increase has remainedSo much for refinancingSince it was Penny Macs error, I feel they should have eaten the loss!

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms[redacted]'s concerns
"text-align: justify; text-justify: inter-ideograph;">PennyMac strives to provide superior customer service and process all transactions in a timely and accurate manner. Upon receipt of the Revdex.com notification, our office attempted to contact Ms[redacted] on February 11, February 12, and February 14, 2014. Regrettably, Ms[redacted] was not available to discuss her concerns during our February 11, call. A thorough review of the loan was completed as it pertains to her concerns regarding her Insurance Policy. A substantive response was prepared and will be mailed to Ms[redacted] confirming a full refund was credited to her escrow account on February 12,
PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting a detailed substantive response to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mr[redacted]'s concerns
"text-align: justify; text-justify: inter-ideograph;">PennyMac strives to provide superior customer service and process all transactions in a timely and accurate manner. Upon receipt of the Revdex.com notification, a thorough review of the loan was completed to verify the application of the monthly payments received. A PennyMac representative from our office spoke to Ms[redacted] on March 17, 2014, after reviewing the loan activity. Ms[redacted] was provided with a substantive response detailing the activity on the loan. PennyMac explained to Ms[redacted] that her monthly payments were submitted via PennyMac's One Time Payment option online; however, the payments were designated as Regular Payments and not principal only. A letter confirming Ms[redacted]'s conversation with our representative will be sent to her As a valued customer, PennyMac has agreed to reimburse the [redacted]s for interest paid as a result of her conversation with our representative
PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting a detailed substantive response to the Revdex.com site as we do not disclose our borrowers' personal information

PennyMac Loan Services, LLC, ("PennyMac") strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrL[redacted]'s concerns to our attention and allowing us the opportunity to respond
"text-align: justify;">Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MrL[redacted]'s loan to ensure that his concerns are addressedPennyMac contacted MrL[redacted] on February 29, to provide the name of the agent handling his concerns PennyMac will send a written response in regards to researching his concerns once the issue has been researched and resolvedPennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information