PennyMac Loan Services

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to
"">Mr.S***'s concerns

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide
superior customer service and process all transactions in a timely and accurate
manner
Thank you for forwarding Ms***’s concerns to
our attention and
allowing us the opportunity to respond.
Upon
receipt of the Revdex.com notification, our office completed a thorough review of Ms
***’s loan to ensure that her concerns were addressed. PennyMac confirmed that Ms***’s approval
letter for the partial release was mailed to her on May 22, We appreciate
Ms***’s patience while PennyMac worked with the Federal Housing
Administration to approve Ms*** for the partial release
A
representative from our office called Ms*** on May 22, to discuss her
concerns. A message was left with our
representative’s contact information should Ms*** have additional
questions or concerns she would like to discuss
PennyMac values and protects its customers’
confidential information. Due to privacy
reasons, we will refrain from posting any personal information to the Revdex.com site
as we do not disclose our borrowers’ personal information.
Thank you

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon
receipt of the Revdex.com notification, a PennyMac Representative attempted to contact Mr*** to discuss his concerns. Regrettably, attempts to contact him have been unsuccessful. PennyMac has mailed Mr*** a checklist itemizing what is needed on his master policy and provided a direct contact to address his concerns.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide
superior customer service and process all transactions in a timely and accurate
mannerThank you for forwarding MsK***’s concerns to our attention and
allowing us the opportunity to respondUpon receipt of the Revdex.com
notification, our office is in the
process of completing a thorough review of MsK***’s loan to ensure that her
concerns are addressed. On October 29th and October 30, a PennyMac representative called MsK*** on the telephone
numbers on file to discuss her concernsPennyMac will send a written response
in regards to researching her concerns once the issue has been researched and
resolved.PennyMac values and protects its customers’ confidential
informationDue to privacy reasons, we will refrain from posting any personal
information to the Revdex.com site as we do not disclose our borrowers’ personal
information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you forforwarding Ms***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com
notification, our office completed a thorough review of Ms***’s loan to ensure that her concerns are addressedA representative from our office called Ms*** to provide resolution as it relates to her request regarding the credit reportingPennyMac is in the process of finalizing a written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential informationDue to privacyreasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”)
strives to provide superior customer service and process all transactions in
a
timely and accurate mannerThank you for forwarding MsA***’s concerns to
our attention and allowing us the opportunity to respond
Upon receipt of the Revdex.com notification, our office
completed a thorough review of MsA***’s loan to ensure that her concerns
are addressed. On July 2, 2015, PennyMac sent a written response in
regards to researching her concerns
PennyMac values and protects its customers’
confidential informationDue to privacy reasons, we will refrain from posting
any personal information to the Revdex.com site as we do not disclose our borrowers’
personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accuratemanner. Thank you for forwarding Mrs***’s concerns to our attention and allowing us the opportunity to
respond. Upon receipt of the Revdex.com notification, our office completed a thorough review of Mrs. ***’s loan to ensure that her concerns were addressed. PennyMac confirmed that Mrs***’s recent modification request is currently under active review and our office has been in contact with Mrs*** as wellA representative from our office called Ms*** on January 16, to discuss her additional concerns. A message was left with our representative’s contact information should Ms. *** have additional questions or concerns she would like to discuss. Additionally, a detailed letter will be sent to Mrs*** with further research findings as it relates to her concerns.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mrs.***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely
manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mrs*** on May and 18, 2015, to discuss her concerns. PennyMac confirmed that her payment was actively being researched. Mrs*** was provided with the contact information for the representative researching her concerns Upon researching her concerns Mrs*** will be contacted and a letter of explanation will be sent to her under separate cover. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrH***'s concernsPennyMac strives to provide superior customer service and respond to all inquires in a timely manner. Upon receipt
of the Revdex.com notification, a PennyMac Representative contacted MrH*** to discuss his concerns regarding the refinance on June 27, A detailed letter of explanation will be sent to MrH*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely
manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms*** on April 8, 2015, to discuss her concerns however we were unable to reach her. Should Ms*** have additional concerns a message was left with the telephone number for the representative who will be providing her with a written response letter to her concerns referenced in the Revdex.com complaint which will be sent under separate cover. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac
Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrC*** concerns
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrC*** to discuss his concerns regarding Loss Draft process on September 8, 2016, 2016. A detailed letter of explanation will be sent to MrC*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint:
I am rejecting this response because:
On June 4th, PennyMac did schedule a closing for our refinance. However, in the closing documents, the birthday for my wife was listed incorrectly and our street name was misspelled. In addition to this, PennyMac included three "Credit Directive Letters" for us to sign which were not discussed with us. We contacted *** M*** on June during closing to address how to resolve this matter and proceed with closing. After MsM*** conferred with underwriters and her manager on June 4, my wife and were advised not to sign the letters and return them as "unsigned" in closing documents to PennyMac. On June at 5:04PM MT, it was stated, PennyMac will not pay off the three accounts as identified in February 2015, and PennyMac will issue one check from refinance.
The closing documents which PennyMac had us sign on June 4, did not reflect the change of stop payment to three identified accounts. I emailed *** M*** on June to address items for correction on closing documents from June and she has responded. Please see attached documents for correspondence.
At this time, the refinance with PennyMac is not complete and fully corrected
Regards,
J*** ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to
provide
superior customer service and process all transactions in a timely and accurate
manner Thank you for forwarding Mr***’s concerns to our attention
and allowing us the opportunity to respond.
Upon
receipt of the Revdex.com notification, our office completed another review of Mr
***’s loan to ensure that his new concerns are addressed. Review of Mr***’s account confirms a
payment was received on February 25, in the amount of $1, As instructions were not provided on how to
apply the excess funds received, the additional $was applied towards the
escrow account Please be assured the
billing statement dated April 17, Mr*** referenced during our
telephone call, provided a total payment
breakdown, which included an outstanding late charge of $ This late charge was not assessed for May
but rather the outstanding late charge from February As of the date of this letter Mr***’s
loan does not reflect any outstanding or current late charges due
As
previously mentioned in our response letter dated May 16, 2014, review of his
final HUD-confirms the real estate taxes were based on land value only,
estimated at an annual amount of $ Escrow accounts are required to be reviewed
and reanalyzed once a year to ensure a sufficient amount is collected to cover
all items to be paid from the escrow account over the following months The annual escrow analysis was completed on
March 5, and Mr***’s payment increased to $1, An Annual Escrow Account Disclosure Statement
was mailed to his attention on March 8, providing him with a detailed
breakdown as to the changes that occurred in the escrow account A copy of the statement was enclosed in our aforementioned
response letter
Additionally,
as discussed during our telephone conversation, an error did not occur in
calculating his property taxes Please
note any adjustments made to the total amount owed for your property taxes are
completed by Berkeley County Upon
notification of adjusted tax installments, PennyMac will update the amount due
for the property taxes in our system accordingly to ensure the proper amount is
paid to the county Berkeley County has
confirmed that notices of property taxes are typically mailed mid-August and
final values certified mid-October Any
notices of property tax adjustments are issued by Berkeley County and not from
PennyMac as Berkeley County determines and assesses the adjustment Furthermore, PennyMac does not have control
over the amount that the county determines is owed for the property taxes
PennyMac values and protects its customers’ confidential
information. Due to privacy reasons, we
will refrain from posting any personal information to the Revdex.com site as we do not
disclose our borrowers’ personal information

Complaint:
I am rejecting this response because:
The problem was not resolvedI was told my check would be overnighted to me on 5/They gave me a tracking number from UPS- 1z34914x***6.
This tracking number shows that a package has not even shipped yetI am extremely tired of having to constantly follow up and be given the run around.
Regards,
*** C***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Service, LLC ("PennyMac") the opportunity to review and respond to MrM***'s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt
of the Revdex.com notification, a PennyMac Representative contacted MrM*** to discuss his concerns regarding the foreclosure proceedings on July 5, 2016. A detailed letter of explanation will be sent to MrM*** under separate cover within business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Complaint:
I am rejecting this response because:
We do not accept pennymac recent response they have do none nothing to assist us recentlyWe have attempted to contact them and they do not answer or call us back and the one time I reached Maria she told me she would call me back and hung up then never called and this was April 3rd @1pm Eastern timeWe feel they are only attempting to buy more time by giving you a response that covers no information about what informations going on and they have yet to do anything about our concerns.
Regards,
*** ***

PennyMac Loan Services, LLC,
(“PennyMac”) strives to provide superior customer service and process all
transactions in a timely and accurate mannerThank you for forwarding MsR***’s
concerns to our attention and allowing us the opportunity to respondUpon receipt of the
Revdex.com
notification, our office is in the process of completing a thorough review of Ms
R***’s loan to ensure that her concerns are addressed. Once the issue has been reviewed and resolved,
PennyMac will send a written response in regards to the research of her
concerns as the issue has been researched and resolved.PennyMac values and protects its
customers’ confidential informationDue to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information

“Thank you for bringing this matter to our attention and
allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review
and respond to MrsE*** *** concerns.PennyMac strives to provide superior customer service
and respond to all
inquiries in a timely manner. Upon
receipt of the Revdex.com notification, a PennyMac Representative contacted Mrs
V*** to discuss her concerns
regarding homeowners insurance disbursed on December
8, 2015. A detailed letter of explanation will be sent to Mrs
V*** under separate cover within business days. PennyMac values and protects its customers’
confidential information. Due to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we do not
disclose our borrowers’ personal information. Tell us why here

Complaint:
I am rejecting this response because: although my husband did speak with a representative from PennyMac today, 10/21, we have just started a discussion to address our mortgage concerns Nothing has been finalized, and won't be until PennyMac and myself have reached some kind of arrangement concerning our mortgageThank you Revdex.com, for acting on my behalf and assisting us in our hour of need Your support and cooperation has made it possible to have a conversations with PennyMac.
Regards,*** ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Mrs***’sconcerns to our attention and allowing us the opportunity to respondPennyMac is in the process of
sending a written response in regards to researching her concerns.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information