PennyMac Loan Services

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Times New Roman";">MrH***'s concerns

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner Thank you for forwarding Ms***’s concerns to our attention and allowing us the opportunity to
respond. Our office contacted Ms*** on November 17, 2014, to confirm receipt of the notification received from Revdex.com Please be advised a PennyMac Priority Complaint Specialist is in the process of obtaining additional information and conducting a review, in order to sufficiently address Ms***’s concerns. We appreciate Ms***’s patience while PennyMac continues our review. Ms*** has been provided the direct contact information for a Priority Complaint Specialist, should she have any questions or concerns in the meantime.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac
Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrR***’s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrR*** to discuss his concerns regarding PennyMac’s Home Depot Gift Card offer on January 27, 2016. A detailed letter of explanation will be sent to MrR*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.
Tell us why here

PennyMac has, for the second time in less than six months, lost a mortgage payment that is mailed directly from my bank to them Each time the check has been cleared for the funds to their account with Bank of America, yet I have been told I never made the payment The first time I assumed the check was lost in the mail and as soon as I was notified of the failure of payment, put a stop pay on the initial check and made the payment over the phone I received a nasty call stating that I had put a stop payment on our payment (which I had because PennyMac called to tell me they had not received the payment) and was told that if I put another stop pay on a check I would have to make monthly payments with certified funds because they assume I can not make my payments This second "missing" check has been faxed to the company in hopes that it will clear up any problems, but it seems that the customer service representatives I spoke to have little confidence that this will be resolved in my favor After reading the information inprinted on the back of the cleared check the representative stated "I have no idea what those numbers mean", and that if the funds are not found then I will have to make up the paymentThis is just one issue I have with this company, I could go on but this issue with this missing payments is the biggest issue at the moment

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner Thank you for forwarding Mr*** concerns to our attention and allowing us the opportunity to respond.
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Upon receipt of the Revdex.com notification, our office completed a thorough review of Mr***’s loan to ensure that his concerns were addressed. PennyMac confirmed that the escrow shortage in the amount of $was due to an increase of his taxes paid on December and April PennyMac provided Mr*** with the option of paying the escrow shortage in full or spreading it across 12monthly payments of $until paid in full. A representative from our office called MrLambart on June 23, 2014, to discuss his concerns, in which he requested a written response to his inquiry. On June 24, 2014, a written response was mailed to Mr*** to the address on file
PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr***’s concernsPennyMac strives to provide superior customer service and respond to
allinquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representativecontacted Mr*** on March 30, 2015, to discuss his concerns. Mr*** has been provided with the direct contact information for the representative assigned to his account PennyMac is currently in the process of researching his concerns and a letter of explanation will be sent to Mr*** under separate cover.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrW***'s concerns
PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the
Revdex.com notification, a PennyMac Representative contacted MrW*** to discuss his concerns regarding his Insurance on December 22, 2015. A detailed letter of explanation will be sent to MrW*** under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.
Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mrand Mrs*** on October 23, 2014, to discuss their concerns. Ms*** was provided with a substantive response that addresses their concerns. PennyMac confirmed that web site concerns as they relate to making payments will be researched. Furthermore, PennyMac confirmed that no derogatory credit reporting was submitted An apology letter for their frustrations and letter of explanation will be sent to Mrand Mrs*** under separate cover. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac strives to provide superior customer service and respond to all
inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsM*** to discuss herconcerns regardingherpayments on January and February 2016. A detailed letter of explanation will be sent to MsM*** under separate cover within business days

Complaint:
I am rejecting this response because:
I've made a clear statement last timeI'm still waiting for the letter from PennyMacBefore my request is fullfilled, I have to reject to keep the case openFollowed messages copied from last timeI am rejecting this response because:
In PennyMac's response I will receive letter in BUSINESS days, which means 42+ calendar days, and Revdex.com will only keep the case open for days if I didn't respondAlso In PennyMac's response, it will be a "letter of explanation", no refund promised, although they did say this on the phoneBut to be remembered, based on my previous communication history with PennyMac, they also promised me to refund for times but didn't
As a result, I have to reject to keep the case open until I received the refund.
Read in PennyMac's response:
A detailed letter of explanation will be sent to MrHuang under separate cover within business days
Read in Revdex.com's letter:
Please respond within days or the complaint will be closed as assumed resolved.
Regards,Z*** ***

Complaint:
I am rejecting this response because: only one option was providedCompany never discussed if they had made a mistake with my accountWhen they
said they would investigate what had happened, I was never given the results of that investigation which leads me to believe this was a company errorThe option offered was not satisfactoryIn addition, after complaint was made, company went ahead and did exactly what I had complained about before by contacting the wrong person
Regards,
V*** ***

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC
(“PennyMac”) the opportunity to review and respond to MrZ***'s concerns
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrZ*** to discuss his concerns regarding the payment of taxes on August 22, 2016. A detailed letter of explanation will be sent to MsZ*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.
Tell us why here

Complaint:
I am rejecting this response because:
Please do not close this complaintI am waiting to hear back from PennyMac They told me once they woul look into the omcplaint and call me backThey never did. Please do not close this complaint as they have not addressed the issue
Regards,
*** R***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Mr***concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com notification, our office completed a thorough review of Mr*** loan to ensure that his concerns are addressedA representative from our office called Mr*** to provide resolution as it relates to his request regarding the PMI deletionPennyMac is in the process of finalizing a written response in regards to researching his concerns.PennyMac values and protects its customers’confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’personal information

PennyMac strives to provide superior customer service and respond to all
inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MMrC*** to discuss his concerns regarding the status of his loan mosification on January 13, 2016. A detailed letter of explanation will be sent to Mr.C*** under separate cover within business days

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process alltransactions in a timely and accurate mannerThank you for forwarding MrsLeburn concerns to our attention and allowing us the opportunity to respondPennyMac values and protects its
customers’ confidential informationDue to privacy reasons, we will refrainfrom posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms***’s concerns
"text-align: justify; text-justify: inter-ideograph;">PennyMac strives to provide superior customer service and process all transactions in a timely and efficient manner. Upon receipt of the Revdex.com notification, our office attempted to contact Ms*** on February 11, and February 12, without successWhile we were unable to reach her to discuss her concerns a thorough review of the loan was completed as it related to the status of her Property Tax Refund.
Our office confirmed that the property tax refund was sent to PennyMac by the Taxing Authority; therefore, a request was submitted to credit Ms***’s loan while PennyMac processes the refund. A credit was applied to the loan’s escrow account on February 12, for the refund amount.
PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting a detailed substantive response to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC,(“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Mr***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our office completed a thorough review of Mr***’s loan to ensure that his concerns are addressedA representative from our office called Mr*** to provide resolution as it relates to his request regarding the escrow accountPennyMac is in the process of finalizing a written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and respond all to requests in a timely and
professional manner Thank you for forwarding Mr***’s concerns to our attention and allowing us the opportunity to
respond.
Please be advised that PennyMac received and responded to Mr. ***’s concerns regarding a refund request on February 19, 2014.
Upon receiving his request, we researched the loan and confirmed that Mr***’s set up PennyMac’s Autopay program online.
During the set up process, Mr***’s inadvertently requested to have additional funds drafted in addition to his regular monthly
payment, to pay towards his unpaid principal balance. Pursuant to Mr***’s request, PennyMac canceled the Autopay program
on February 5, 2014, and mailed a refund to Mr. ***’s on February 19,
PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from
posting any substantive responses to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MsF* concerns.PennyMac strives to provide superior customer
service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsF* on July 27, 2015, to discuss her concerns. MsF* was provided with the name and the direct number of the agent handling her concernsA letter of explanation will be sent to MsF* under separate cover. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information