PennyMac Loan Services

PennyMac Loan Services, LLC,(“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr.[redacted]’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com notification, our office completed a thorough review of Mrs. [redacted]’s loan to ensure that his concerns are addressed. PennyMac is in the process ofgenerating written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms. B[redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the...

Revdex.com notification, a PennyMac Representative contacted Ms. B[redacted] to discuss her concerns regarding her insurance on June 20, 2016. A detailed letter of explanation will be sent to Ms. B[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9992085, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: 10723582
I am rejecting this response because:
I spoke to my Attorney on Monday.  She explained to me that it is a Federal and State Law that PennyMac Loan services must report my mortgage payments to the credit bureaus.  I was also advised to file a complaint with one of the credit bureaus as well.  I am currently paying taxes on the part of my modification that pennymac describes as " forgivable". I received a 10-99 C. Also, my bankruptcy has nothing to do with this company. My bankruptcy was dismissed and I have assumed all debts and they have been paid or are being paid. Lastly, pennymac was not included in my bankruptcy and again it was dismissed not discharged. 
My attorney advised that that holds no relevance because it's against federal and state guidelines and law for Pennymac to fail to report my payments. And this is causing me a hardship. My credit scores reflect low scores. I have been paying my mortgage for almost two years with no late payments. This needs to be resolved ASAP. My life is on hold regarding finances and moving due to this disservice to me. Please fix this. I'm sure others are going through the same thing.  This should be publicly exposed for other customers of PennyMac.
Regards,
[redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. V[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the...

Revdex.com notification, our office is in the process of completing a thorough review of Mr. V[redacted]’s loan to ensure that his concerns are addressed.  PennyMac willsend a written response in regards to researching his concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 11108121
I am rejecting this response because:
I received the message below regarding my complaint. I am asked in the message to respond or the matter will be considered resolved and closed. On the web page there are two options for responding: to accept PennyMac's offer or to reject PennyMac's offer. No offer has been made; rather efforts have been under way to have the lien removed from my property. However, the lien is not yet removed so the matter is not resolved, and neither of the two options is applicable.Therefore, please accept this email as my requested response to the email below. 
Regards,
[redacted]
I received the message below regarding my complaint. I am asked in the message to respond or the matter will be considered resolved and closed. On the web page there are two options for responding: to accept PennyMac's offer or to reject PennyMac's offer. No offer has been made; rather efforts have been under way to have the lien removed from my property. However, the lien is not yet removed so the matter is not resolved, and neither of the two options is applicable.Therefore, please accept this email as my requested response to the email below.
I received the message below regarding my complaint. I am asked in the message to respond or the matter will be considered resolved and closed. On the web page there are two options for responding: to accept PennyMac's offer or to reject PennyMac's offer. No offer has been made; rather efforts have been under way to have the lien removed from my property. However, the lien is not yet removed so the matter is not resolved, and neither of the two options is applicable.Therefore, please accept this email as my requested response to the email below.
I received the message below regarding my complaint. I am asked in the message to respond or the matter will be considered resolved and closed. On the web page there are two options for responding: to accept PennyMac's offer or to reject PennyMac's offer. No offer has been made; rather efforts have been under way to have the lien removed from my property. However, the lien is not yet removed so the matter is not resolved, and neither of the two options is applicable.Therefore, please accept this email as my requested response to the email below.
I received the message below regarding my complaint. I am asked in the message to respond or the matter will be considered resolved and closed. On the web page there are two options for responding: to accept PennyMac's offer or to reject PennyMac's offer. No offer has been made; rather efforts have been under way to have the lien removed from my property. However, the lien is not yet removed so the matter is not resolved, and neither of the two options is applicable.Therefore, please accept this email as my requested response to the email below.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms. [redacted]s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely...

manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. [redacted] on March 5, 2014, to advise the funds have been returned back to her March 5, 2014, however PennyMac was unable to reach Ms. [redacted].  A letter of explanation will be sent to Ms. [redacted] under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner.  Thank you for forwarding Ms. [redacted]’s concerns to our attention and allowing us the opportunity to respond. 
Upon receipt of the Revdex.com notification, our office completed a thorough review of Ms. [redacted]’s loan to ensure that her concerns were addressed.  A representative from our office contacted Ms. [redacted] and confirmed she has received the escrow refund check as of September 29, 2014.  Ms. [redacted] has also confirmed this case can now be closed.
PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms. [redacted]’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely...

manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. [redacted] on March 17, 2015, to discuss her concerns.  Records confirm PennyMac responded to similar concerns on June 20, 2014, and July 1, 2014.  A letter of explanation will be sent to Ms. [redacted] under separate cover to address any outstanding questions.PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to Ms. S[redacted]’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely...

manner.  Upon receipt of the Revdex.com notification, a PennyMacRepresentative contacted Ms. S[redacted] on September 8, 2015, to discuss her concerns.  A follow-up call has been scheduled for September 9, 2015, to ensure Ms. S[redacted] is provided with the appropriate information regarding the transfer of her loan and alternate payment methods.  PennyMacvalues and protects its customers’ confidential information.  Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.  A detailed letter will be sent to Ms. S[redacted] under separate cover.

Complaint: 11138999
I am rejecting this response because:
This company failed to take responsibility for posted a payment late to my account. They are continuing to avoid my phone calls. This matter is not closed. This is still fraudulent activity and downright misleading consumers.
Regards,
T[redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives...

to provide
superior customer service and process all transactions in a timely and accurate
manner.  Thank you for forwarding Mr. [redacted]’s concerns to
our attention and allowing us the opportunity to respond. 
Upon receipt of the Revdex.com
notification, our office completed a thorough review of Mr. [redacted]’s loan
to ensure that his concerns were addressed. 
Please
be assured, on June 11, 2014, the new check, in the amount of $832.21, was sent
via FedEx Overnight mail. Our office contacted Mr. [redacted] on June 13,
2014, and confirmed he received the escrow refund check on June 12, 2014.
PennyMac
values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from
posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. H[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the...

Revdex.com notification, our office is in the process of completing a thorough review of Mr. H[redacted]’s loan to ensure that his concerns are addressed.  PennyMac will send a written response in regards to the research regarding his concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms. P[redacted] concerns to our attention and allowing us the opportunity to respond.Upon receipt of the...

Revdex.com notification, our office is in the process of completing a thorough review of Ms. P[redacted]’s loan to ensure that her concerns are addressed.  On August 27, 2015 a PennyMac representative called Ms. P[redacted] on the telephone numbers on file with no answer. PennyMac will send a written response in regards to researching her concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10940290, and find that this resolution is satisfactory to me.  I was pleased with representative that called me and handled this miscommunication. 
Thank you and to my mortgage company for saving me any more time calling and emailing penny mac.
Regards,
P[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review Ms. C[redacted]’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com...

notification, a PennyMac Representative contacted Ms. C[redacted] on May 8, 2015, to discuss her concerns and was provided with the PennyMac Representative’s direct contact information. PennyMac is currently in the process of further reviewing Ms. C[redacted]ls concerns.  A detailed letter will be sent to Ms. C[redacted] under separate cover. PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 10173351I am rejecting this response because:
This is the same response I received earlier. Is there any acknowledgment of sending me multiple requests after I and the insurance company sent you the needed information? Is there any acknowledgment that the responses from Customer Service were inconsistent and unclear? Is there any confirmation this will not happen again?Regards,[redacted]
%

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the
class="il">Revdex.comnotification, a PennyMac Representative contactedMs. G[redacted] to discuss her concerns regarding the applicationofherpayments in 2015 and 2016.  A detailed letter of explanation will be sent to Ms. G[redacted] under separate cover within 30 business days.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to
Verdana, sans-serif;">Ms. B[redacted]'s concerns.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner.  Thank you for forwarding Mr. [redacted]'s concerns to our attention and allowing us the opportunity to respond. Our office contacted Mr....

[redacted] on February 9, 2015, to confirm receipt of the notification received from Revdex.com.  Please be advised a PennyMac Priority Complaint Specialist is in the process of obtaining additional information and conducting a review, in order to sufficiently address Mr. [redacted]'s concerns.  PennyMac has also ordered an inspection for the referenced property.  At this time, no further documentation is required from Mr. [redacted], and PennyMac is pending the inspection report in order to determine the draw amount that will be released.We appreciate Mr. [redacted]'s patience while PennyMac continues our review.  Mr. [redacted] has been provided the direct contact information for a Priority Complaint Specialist, should he have any questions or concerns in the meantime.PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.