PennyMac Loan Services

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. L[redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon...

receipt of the Revdex.com notification, a PennyMac Representativecontacted Mr. L[redacted] on June 24, 2015 to discuss her concerns. There was no answer on the number provided and the agent was unable to leave a voice message for Mr. L[redacted]. PennyMac will be providing a detail response under separate cover.PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do notdisclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mr. K[redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon...

receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. K[redacted] to discuss his concerns regarding the Loss Mitigation assistance on February 24, 2016.  A detailed letter of explanation will be sent to Mr. K[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal informatioon to the Revdex.com site as we do not disclose our borrowers' personal information.

I have just finalized a FHA Streamline Re-Fi with PennyMac & it could not have been easier & a God send to me. In a very short time not only was my monthly payment reduced by $111, but two month's payments were skipped. [redacted]in Las Vegas was the best.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide
superior customer service and process all transactions in a timely and accurate
manner.
 Thank you for forwarding Ms. [redacted]’s concerns to...

our attention and
allowing us the opportunity to respond. 
Upon
receipt of the Revdex.com notification, our office began a thorough review of Ms. [redacted]’s
loan to ensure that her concerns are addressed. 
PennyMac contacted Ms. [redacted] on June 10, 2014, to confirm we would be
submitting a credit correction to the credit agencies.  At this time, PennyMac is still in the process
of reviewing the loan in order to sufficiently address Ms. [redacted]’s
concerns.  We appreciate Ms. [redacted]’s
patience while PennyMac completes our review and submits the credit correction
for Ms. [redacted] and Mr. [redacted].
PennyMac
values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from
posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms. K[redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely...

manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted reached out to Ms. K[redacted] on July 21 and July 23, 2015, to discuss her concerns.  Ms. K[redacted] will issue a letter of explanation to Ms. K[redacted] under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond...

to Ms. S[redacted]'s concerns.

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to Ms. H[redacted]’concerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner. ...

Upon receipt of the Revdex.com notification, a PennyMacRepresentative attempted to contact Ms. H[redacted]on July 28th, and July 30th, 2015, to discuss her concerns.  The information Ms. H[redacted]' requested was provided to her via fax and FedEx on July 28, 2015.PennyMac values and protects its customers’ confidentialinformation.  Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information.      An detailed letter of explanationwill be sent to Ms. H[redacted] under separate cover.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. [redacted]’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, PennyMac contacted Mr. [redacted] to address his concerns. Our office has provided a direct phone number while research is in progress.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms. J[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the...

Revdex.com notification, our office is in the process of completing a thorough review of Ms. J[redacted]’s loan to ensure that her concerns are addressed.  On August 20, 24, and August 27, 2015, a PennyMac representative called Ms. J[redacted] on the telephone numbers on file with no answer. PennyMac will send a written response in regards to researching her concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mrs. M[redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of...

the Revdex.com notification, a PennyMac Representative contacted Mrs. M[redacted] to discuss her concerns regarding the billing statement on September 2nd and 12th, 2016.  A detailed letter of explanation will be sent to Mrs. M[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Thank you for bringing this matter to our attention.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. A detailed letter of explanation will be sent to Mrs. W[redacted] under separate cover within 5-7 business days.  
PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. 
Tell us why here...

Complaint: 11734386
I am rejecting this response because:
 
Thus far PennyMac has done nothing to make me believe that they are helping to resolve this issue.  I received a call on 10/4 from someone claiming to be in front of the investigation.  I called back an hour later and left a message, though I cannot confirm that it was the correct voice mail box since there was not greeting message.  I did not receive a call back.  I attempted to call the number again on 10/7.  I still have not received a call back.  Since then, I have received automated PennyMac calls on 10/5, 10/7, and 10/8 requesting the payment that has been misplaced by PennyMac.
Regards,
[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC the opportunity to review and respond to Ms. W[redacted]'s concerns.
Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. W[redacted] to discuss her concerns regarding the Lien Release on February 10, 2016. A second response to her concerns will be sent to Ms. W[redacted] under separate cover within 30 business days.
PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

“Thank you for bringing this matter to our attention and allowing PennyMac...

Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. H[redacted]’s  concerns.
 
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Mr. H[redacted] to discuss his concerns regarding payoff of the loan on July 26, 2016.  A detailed letter of explanation will be sent to Mr. H[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. 
Tell us why here...

“Thank you for bringing this matter to our attention and
allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review
and respond to Mr. [redacted]’s  concerns.PennyMac strives to provide superior customer service
and respond to all...

inquiries in a timely manner.  Upon
receipt of the Revdex.com notification, a
PennyMac Representative contacted Mr.
[redacted]  to discuss his concerns
regarding status of his
Loss Draft Insurance check on  December
2, 2015.  A detailed letter of explanation will be sent to Mr.
[redacted]  under separate cover within 30 business days.   PennyMac values and protects its customers’
confidential information.  Due to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we
do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms. [redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the...

Revdex.com notification, a PennyMac Representative contacted Ms. [redacted] to discuss her concerns regarding the escrow on May 25, 2016. A detailed letter of explanation will be sent to Ms. [redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Complaint: 11803840
I am rejecting this response because:
I haven't received the notification to see if it satisfies my concerns. I will be able to respond if I accept Penny Mac's solution once I receive the letter.
Regards,
N[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mr. H[redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a trimely manner.  Upon...

receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. H[redacted] to discuss his concerns regarding his request for Loss Mitigation assistance on November 19, 2015.  A detalied letter of explanation will be sent to Mr. H[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrower's personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to 
font-family: "Times New Roman";">Mr. J[redacted]'s concerns. APennyMac Representative cwill attempt to make contact with Mr. Ahuja.

PennyMac Loan Services, LLC,
(“PennyMac”) strives to provide superior customer service and process all
transactions in a timely and accurate manner. Thank you for forwarding Ms. F[redacted]’s
concerns to our attention and allowing us the opportunity to respond.
Upon receipt of the...

Revdex.com
notification, our office is in the process of completing a thorough review of Ms.
F[redacted]’s loan to ensure that her concerns are addressed.  On October 16, October 19, 2015, a PennyMac
representative called Ms. F[redacted] to discuss her concerns at the telephone number
listed on her loan, there was no answer. PennyMac will review her concern, upon
completion of her request PennyMac will send a written response in regards to
researching her concerns once the issue has been researched and resolved.PennyMac values and protects its
customers’ confidential information. Due to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information.