PennyMac Loan Services

“Thank you for bringing this matter to our attention and allowing PennyMac...

Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. C[redacted]  concerns.
 
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. C[redacted] to discuss her concerns regarding refinance solicitations on June 13, 2016.  A detailed letter of explanation will be sent to Ms. C[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. [redacted] concerns.PennyMac strives to provide superior customer service and process all transactions in a timely and efficient manner.  Upon receipt of the Revdex.com notification, our office contacted the borrower to address his concerns.  A review of the loan was completed as it relates to the customers concerns. Our office answered Mr. [redacted] questions and confirmed that his concerns were addressed.  We will be sending the customer a written response under separate cover. PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting a detailed substantive response to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. A[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the...

Revdex.com notification, our office is currently in the process of a complete review of   Mr. A[redacted]’s loan, to ensure that his concerns are addressed.  Once the review has been completed by PennyMac, a written response will be mailed to Mr. A[redacted]’s mailing address on file, in regards to researching his concerns.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. H[redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. ...

Upon receipt of the Revdex.com notification, a PennyMac representative contacted Mr. H[redacted] on June 24, 2015, to discuss her concerns.  Mr. H[redacted] was provided with the name and the contact number of the agent that w[redacted] be addressing his concerns. Furthermore, PennyMac w[redacted] respond to Mr. H[redacted] concerns under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we w[redacted] refrain from posting any personal information tothe Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. [redacted]’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely...

manner.  Upon receipt of the Revdex.com notification, aPennyMac Representative contacted Mr. [redacted] on January 8, 2015, to discuss his concerns.  Mr. [redacted] was provided with a substantive response that addresses his concerns.  PennyMac confirmed that his escrow was corrected and his payment amount updated. An apology letter and letter of explanation will be sent to Mr. [redacted] under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information tothe Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”)...

strives to provide
superior customer service and process all transactions in a timely and accurate
manner.
 Thank you for forwarding Mr. [redacted]’s concerns to our attention and
allowing us the opportunity to respond. 
Upon
receipt of the Revdex.com notification, our office completed a thorough review of Mr.
[redacted]’s loan to ensure that his concerns were addressed.  PennyMac confirmed that we
received three faxes on May 9, 2014 requesting a payoff statement to be faxed
to First American Title Insurance Company. Please be assured these requests
were completed on May 14 and May 16, 2014. An additional request was made over
the telephone on May 12, 2014 and was completed on May 13, 2014. Please note
the Truth-In-Lending regulation states that PennyMac must provide an accurate
payoff balance to a consumer no later than 7 business days after receipt of a
written request from the consumer for that information. PennyMac’s review of Mr.
[redacted]’s loan confirms that we are in accordance with the above mentioned
regulation and his requests for a payoff demand statement were completed in a
timely manner. Furthermore, his loan was paid in full on May 20, 2014.
PennyMac
values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from
posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner.  Thank you for forwarding Mr. [redacted]’s concerns to our attention and allowing us the opportunity to respond. Upon...

receipt of the Revdex.com notification, our office completed a review of Mr. [redacted]’s loan to ensure that his concerns were addressed.  PennyMac’s Customer Service Department spoke with the Mr. [redacted] on November 5, 2014 in regards to the removal of his escrow taxes and payment which was sent.  Mr. [redacted]'s concerns were addressed.A representative from our office attempted to contact Mr. [redacted] on November 7, 2014 to discuss any additional concerns.  A message was left with our representative’s contact information should Mr. [redacted] have additional questions or concerns he would like to discuss.PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 10787202
I am rejecting this response because:
This issue hasn't made any progress whatsoever. I received a letter in the mail saying they are reviewing my case. This is the same thing they've told me numerous times. They called me, I called back and was sent to a voicemail with no return. I need this issue resolved immediately. I've given plenty of time for reviewing. My credit score is shot and I need to purchase a car in order to work to keep paying this mortgage company. THEIR MISTAKE. 
Regards,
K[redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner.  Thank you for forwarding Mr. [redacted]’s concerns to our attention and allowing us the opportunity to respond. Upon...

receipt of the Revdex.com notification, our office completed a review of Mr. [redacted]’s loan to ensure that his concerns are addressed.  PennyMac’s is currently in the process of reviewing the information regarding his insurance concerns.  Mr. [redacted] will be provided with a detailed letter and follow up phone call as it relates to his concerns once research is completed.    PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank
you for bringing this matter to our attention and allowing PennyMac Loan
Services, LLC (“PennyMac”) the opportunity to review and respond to Ms. M[redacted]’s
concerns.
PennyMac
strives to provide superior customer service and respond to all inquiries
in a timely manner.  Upon...

receipt of the Revdex.com notification, a PennyMac
Representative contacted Ms. M[redacted] on October 16, 2015, to discuss her concerns.   PennyMac confirmed that the servicing of her loan was transferred to PennyMac, effective September 1, 2015. As such, PennyMac requested that Ms. M[redacted]'s previous servicer forward her September mortgage payment to PennyMac and a credit correction was submitted to the credit bureaus on behalf of Ms. M[redacted].Ms. M[redacted] was provided with a substantive response that addresses her concerns. A letter of explanation
will be sent to Ms. M[redacted] under separate cover.  PennyMac
values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from
posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information.

Complaint: 10817754
I am rejecting this response because:
I am rejecting their response. They have been "Investigating" this matter for months. And all I have gotten from PennyMac is the run-a-round by either phone, or letters stating that "we are reviewing your case." PennyMac has been attempting to explain the mechanism on how the forced insurance was placed upon my property, but nothing they claim has made any sense. They have ignored requests, which appears to be an omission by intention and does not constitute a full response to mine and my attorney's requests. Even their response to the Revdex.com is vague. Bottom line, PennyMac is cheating homeowners out of their money by placing these "forced placed insurance" policies on their property, then telling the homeowners they owe them the money. PennyMac hasn't forwarded a master copy of the insurance they placed on my property. So they can say I owe this money, but bottom line, they can't prove it. Many homeowners would just pay the money, and then PennyMac can pocket it. Where is the proof that you purchased over $4,000 dollars in homeowners insurance for my property PennyMac? PennyMac needs to be fully investigated for their unfair and deceptive trade practice. If they do this sort of thing to one homeowner, chances are, there are many others. Shame on you PennyMac!
Regards,
L[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. L[redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all...

inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mrs. L[redacted]  to discuss her concerns regarding the application of her payments on October 26, 2015.  A detailed letter of explanation will be sent to Mrs. L[redacted]  under separate cover within 30 business days.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. “

PennyMac Loan Services, LLC was a very bad experience--from miscalculating escrow shortages to misplacement of payments, miscommunication and employee rudeness. I had to stay on top of their accounting to assure my account was not mismanaged. I even paid off my loan early to avoid additional hours on the phone with them and continued disappointing service. I'd never intentionally choose PennyMac nor recommend to another. I felt compelled to write this negative review (my first) to inform others of potential problems and aggravation.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms.M[redacted]’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com...

notification, our office completed a review of Ms. M[redacted]’s loan to ensure that her concerns are addressed. A representative from our office called Ms. M[redacted] toprovide resolution as it relates to her request regarding her request for payment assistance. PennyMac is in the process of finalizing a written response in regards to researching her concerns.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. T[redacted]’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com...

notification, our office is in the process of completing a thorough review of Mr. T[redacted]’s loan to ensure that his concerns are addressed.  PennyMac will send a written response in regards to researching his concerns once the issue has been researched and resolved. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 11787132
I am rejecting this response because:
They have yet to look at the laws involving what they are saying to be true.  They repeatedly contact me saying the initial value of the property is the amount the loan was for and are completely ignoring the initial appraisal that was done at the time of sale or any amount of equity I put down at the time of sale.  They seem to be completely incapable of researching and reading simple documents provided by the government in accordance with the law.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID 11834160, and find that this resolution is satisfactory to me.
Regards,
[redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide
superior customer service and process all transactions in a timely and accurate
manner.  Thank you for forwarding Ms. [redacted]’ concerns to our attention
and allowing us the opportunity to respond. 
Upon receipt of the Revdex.com notification, our office completed another
review of Ms. [redacted]’ loan to ensure that her new concerns are addressed.  PennyMac’s Partial Release Department spoke
with the NC department of transportation on June 6, 2014, in order to ensure we
will keep our partial release file active for another 4 to 6 weeks, while their
file is closed and the funds are received.
A representative from our office attempted to contact Ms. [redacted] on
June 13, 2014 to discuss her concerns.  A
message was left with our representative’s contact information should Ms.
[redacted] have additional questions or concerns she would like to discuss.
PennyMac values and protects its customers’ confidential
information.  Due to privacy reasons, we
will refrain from posting any personal information to the Revdex.com site as we do not
disclose our borrowers’ personal information.

Complaint: 10295895
I am rejecting this response because:
 
This issue hasn’t been resolved.
 
My PennyMac On-line account is displaying my December-01-2014 payment due as $1,492.29. This amount includes property taxes for which I have already paid.
 
I entered my tax payment on November-09-2014 which posted on November-12-2014. PennyMac needs to give this issue a very high priority and recalculate my payment.
 
Posted Date:                      11/12/2014
Transaction Date:             11/09/2014
Description:                        CHECK CARD PURCHASE SONOMA CO ACTTC WEB SANTA ROSA CA
Debit:                                    $1,757.30
Card Number:                   XXXX-9615
Location:                              SANTA ROSA CA
 
This is the December-01-2014 payment breakdown:
 
Scheduled Payment Breakdown:


 




Next Payment Due*


12/01/2014


Principal & Interest


$987.48


Homeowner's Insurance(s)


$48.67


County Tax


$292.88


Shortage


$163.26


12/01/2014Scheduled Payment


$1,492.29






 
Will you please contact PennyMac and have them recalculate my payment due after making our tax payment in good faith?
Regards,[redacted]

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to Mr. G[redacted]’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a...

timely manner.  Upon receipt of Mr. G[redacted]'s concerns, a PennyMac representative contacted him to discuss the required documents and next steps.A letter of explanation will be sent to Mr. G[redacted] under separate cover.PennyMac values and protects its customers’ confidentialinformation.  Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information.