PennyMac Loan Services

Complaint: 10122640
I am rejecting this response because:
 
The response given by PennyMac is not correct and this is how my case has been handled since this issue come up, disregarding the core issue and making it seems as if the concern has been handled but there is no resolution on their behalf. An ongoing pattern for over a year. 
 
I received a phone call from PennyMac on July 7th, letting me know they had received a complaint from the Revdex.com. The conversation with the representative was to let me know that the complaint had been received and they would look into the case, research the case and that THEY would get back to me to let me know they findings of the investigation to come to a resolution. To this day I have not received a phone call with a resolution or explanation to this matter. The has been no follow up as they said they would do. 
 
I explained to the representative that this mistake was on their behalf and although SHE accepted responsibility for having an error in the "system" that was not caught on time by them that I am still responsible to pay for their error, which has now a added up to $1700 on top of my mortgage in order to bring my escrow account to date. I initially gave them the deposit they requested with proven legal documentation, and every payment has been submitted on time paying the amount stated on their monthly mortgage statement sent to me. It is clear that this is an administrative error that they overlooked and now my escrow account in behind due to their lack of attention to this matter. PennyMac has accepted their error but I have not been given a resolution to solve this concern. As a result my mortgage payment has jumped more than inflation rate, which is also outrageous. 
 
As mentioned before, they committed to getting back to me to give me an answer as to what can be done in order to resolve this matter, and I have not received an answer from them other that: "we'll get back to you". This is clearly lack of communication in their system and poor customer care. 
 
If this issue is not resolved, legal resolution will be pursued through my attorney as this is not a matter to be disregarded on their behalf and it clearly represents lack of interest from PennyMac to resolve an error they have create for me, the consumer, which they are not willing to resolve.
 
Jose Villegas

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC...

(“PennyMac”) the opportunity to review and respond to Mrs. S[redacted]’s  concerns.
 
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Mrs. S[redacted] to discuss her concerns regarding the removal of escrow on October 17, 2016.  A detailed letter of explanation will be sent to Mrs. S[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms. J[redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt...

of the Revdex.com notification, a PennyMac Representative contacted Ms. J[redacted] to discuss her concerns regarding the insurance claim on October 26, 2016. A detailed letter of explanation will be sent to Ms. J[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. C[redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely...

manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. C[redacted] on June 26, 2015, to discuss his concerns there was no answer on the telephone number for Mr. C[redacted]. PennyMac will respond under separate cover to address Mr. C[redacted] concerns. PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank
you for bringing this matter to our attention and allowing PennyMac Loan
Services, LLC (“PennyMac”) the opportunity to review and respond to Ms.
[redacted]’s concerns.
justify;">PennyMac
strives to provide superior customer service and respond to all inquiries
in a timely and professional manner.  Upon receipt of the
Revdex.com notification, PennyMac completed a thorough review of the loan to address Ms.
[redacted] concerns.  PennyMac prepared
a substantive response that addresses Ms. [redacted]’s concerns regarding her
account.  Please be aware that due to the
status of the loan, PennyMac must refrain from discussing Ms. [redacted]’s loan
in detail.
Please be advised
that upon filing for bankruptcy protection, the United States Bankruptcy Court
imposes an automatic stay that requires PennyMac to stop any collection
activity, report the petition for bankruptcy protection and stop all future credit
reporting until the case is finalized. 
PennyMac blocks access to online services while an account is in an
active bankruptcy case or if a bankruptcy case is discharged.  Access to online services is blocked to
ensure that PennyMac does not infringe on the automatic stay imposed by the
United States Bankruptcy Court. 
PennyMac
values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from
posting any personal information to the Revdex.com site as we do not disclose our borrowers’
personal information.

My loan had went from JP Morgan to PennyMac, due to certain life events I had to try and sell the home. For almost one year now of me trying to short sale the house, PennyMac has consistently lost paperwork, re-request the same documents several times, spent several months just to do an income verification. They've also set me up with several different personnel as to whom is to work with me. Each had either lost or misplaced my paperwork as well my third party authorization forms. Then they send notices on auctioning the house rather than short sell it, and there has been several offers on it. Once they decided to finish their income review they send you paperwork as to what you don't qualify for and state you should short sell the home, in which you're already trying to do. Their also supposed to appraise the home and ask if you have done that yet, when their the ones that are supposed to set it up. I would never recommend them as a lender or to do any type of business with them. It will be an on going headache, and a very painful process with what they will put you through.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mrs. [redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. A detailed letter...

of explanation will be sent to Mrs. [redacted] under separate cover within 30 business days. PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. B[redacted]’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely...

manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. B[redacted] on July 10th and July 15, 2015, to discuss his concerns.  A voice message was left to Mr. B[redacted] at his primary telephone number with an agent direct line and extension. A Letter of explanation will be sent to Mr. B[redacted], under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10230069, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to Mr. [redacted]’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a...

timely manner.  Upon receipt of the Revdex.com correspondence, Mr. [redacted] was contacted on April 14, 2015, to discuss his concerns.Mr. [redacted] has been provided with the direct contact information for therepresentative assigned to his account.  PennyMac is currently in theprocess of researching the release of loss drafts disbursements and a letter of explanation will be sent to Mr. [redacted] under separate cover.PennyMac values and protects its customers’ confidentialinformation.  Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information.

PennyMac strives to provide superior customer...

service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Ms. R[redacted] to discuss her concerns regarding her loan.  A detailed letter of explanation will be sent to Ms. R[redacted] under separate cover within 30 business days.

“Thank you for bringing this matter to our attention and
allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review
and respond to Mr. Z[redacted] H[redacted]’s concerns.PennyMac strives to provide superior customer service
and respond to all...

inquiries in a timely manner.  Upon
receipt of the Revdex.com notification, a PennyMac Representative contacted Mr.
H[redacted] to discuss his concerns
regarding homeowners insurance on December
15, 2015.  A detailed letter of explanation will be sent
to Mr. H[redacted] under separate cover within
30 business days.   PennyMac values and protects its customers’
confidential information.  Due to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we do not
disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms. F[redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner....

 Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. F[redacted] on July 17, 2015 and July 20, 2015, to discuss her concerns there was no answer on the primary telephone number on file for Ms. F[redacted].  A letter and letter of explanation will be sent to Ms. F[redacted] under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 10996002
I am rejecting this response because: Confirmed received the refund check, and now waiting for next billing statement to check wither it's been adjusted as well. Before that happens, I have to reject to keep the case open. I'll update when I see the billing statement.
Thanks for Revdex.com & Penny Mac's assistance on the case.
Regards,
Z[redacted]

Thank you for bringing this matter to our attention.
Please be advised, you will receive a response within 30 days from the date in which you made the request, under a separate cover letter in the mail. PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services,LLC, (“PennyMac”) strives to provide superior customer service and process alltransactions in a timely and accurate manner. Thank you for forwarding Mr.N[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of...

the Revdex.com notification, our office attempted to contact Mr.N[redacted] on July 17 and July 20, 2015, to ensure that his concerns are addressed. A letter of explanation will be sent to Mr. N[redacted] under separate cover. PennyMac values and protectsits customers’ confidential information. Due to privacy reasons, we willrefrain from posting any personal information to the Revdex.com site as wedo not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the...

opportunity to review and respond to Mrs. R[redacted]  concerns.
 
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Mrs. R[redacted] to discuss her concerns regarding her payment on November 18, 2016.  A detailed letter of explanation will be sent to Mrs. R[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ( "PennyMac") the opportunity to review and respond to Mr. B[redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon...

receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. B[redacted] to discuss his concerns regarding the Insurance Claim check on March 16, 2016.  A detailed letter of explanation will be sent to Mr. B[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

“Thank you for bringing this matter to our attention and allowing PennyMac...

Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. H[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10062580, and find that this resolution is satisfactory to me.
Regards,
[redacted]