Peoples Gas

June 21, 2016Due to a system error in our e-Billing webpage, your finalized account was displayed with a balance due; this information was displayed in error.  We have sent a request to our IT Department to remove your inactive account from displaying on the e-Billing webpage.  Please be...

advised that your previous account at [redacted] W. [redacted] is paid in full.  You have also been provided with the fax number to credit reporting.We apologize for any inconvenience this may have caused.This case is now being closed.  If you have any questions, I can be reached at 312 [redacted]Thank you,T. [redacted]Support Center

I called customer on 09/01/16, there was no answer. I left a voice message with my name and phone number asking her to contact me and also mailed a letter. I received no response.   A final bill was issued per the customer’s request on 08/24/16. The customer will only be responsible for gas...

service up to 8/24/16. An appointment was not necessary to complete this request. For this reason an appointment was not scheduled. There is still an outstanding balance owed.   Customer has my name and phone number if they have further inquiries.   Thank you!   Tell us why here...

Initial Business Response /* (1000, 5, 2015/08/12) */
August 12, 2015
This response is in regards to your Revdex.com Inquiry concerning the account at [redacted]
Per my phone conversation with the customer, the agent informed the customer that she needed to make a payment...

for $165 by 8/3/15 and to call back to report the payment and set up a payment plan to avoid interruption of service. The customer made a payment for $160 which posted on 7/31/15 but she never called back to report the payment and set up an STA. Therefore the service was cut off on 8/7/15.
Customer has been advised that as a onetime courtesy the service will be restored and that she will need to call back to set up a payment plan on her total bill once her account becomes active.
This case is now being closed. If you have any questions, I can be reached at [redacted]
Thank you,
T. [redacted]
Support Center
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

2/15/17-  In regards to your inquiry our records show a pending application as of 2/3/17. This account was closed as of 9/22/16.  A service person was out on 2/14/17 at 10:12am. to complete turn on.   The technician called and the number went straight to...

voicemail.  He rang buzzers on the door and there was no response.  If you still want the service in your name, please call Customer Service at 1 [redacted] to schedule another appointment and provide access information. This case is now being closed. If you have any questions, I can be reached at [redacted]. Thank you,[redacted]Support Center

I have left a message for the customer. Advised that we forwarded her inquiry to our Bankruptcy Department and they were able to look up her bankruptcy and update our records. The other account she was disputing for $191.48 has also been resolved, we found that she is not responsible. Her credit...

reporting will be updating within 45 to 60 days.  If the customer has any further questions I have left her my name and phone number to contact me.

I spoke with Mr. [redacted] and informed him he filed for bankruptcy on 12/5/2016 and all bills up to 12/5/2016 are covered under the bankruptcy.  The balance of $1302.94 are bills after bankruptcy was filed and he would be responsible for that balance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time. I am still awaiting the refund check and have been informed it should reach me no later than, 10/13/17.I will follow up at that time if I have not received the confirmed refund check.
Sincerely,
[redacted]

I have been in contact with the customer regarding her inquiry and apologized for the inconvenience. I explained that we have made corrections to her account and provided the credit balance. A bill will be mailed to customer reflecting same. This case is now considered closed. Thank...

you, [redacted]
[redacted]Peoples Gas/North Shore Gas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
J[redacted]

I informed Mr. [redacted]  ISI appointment has been scheduled for Oct 2, 2017 between  7:30 & 9:30 A.M.  and to call him ahead at  [redacted]

Initial Business Response /* (1000, 5, 2015/08/28) */
I have been in contact with the customer regarding her inquiry. Our records indicate we never received a request to terminate gas service. As a one-time courtesy the bill has been adjusted back to August 31, 2013. This case is now considered...

closed.
Thank you
A. [redacted]

I spoke with Mr. [redacted], after reviewing account I cancelled out [redacted]ing to zero out account balance. Mr. [redacted] understands and is satisfied, please consider this inquiry closed any questions please contact me. [redacted]Peoples Gas[redacted]

The customer states when she moved out she requested her service be cancelled. It was not and she was overbilled. That was corrected and a refund check was issued 7/23/17. She states she did not receive the check. According to records the check was not cashed. I issued a...

request to stop payment to the old check and requested a new check be mailed to the new current address [redacted] on 9/19/17. I explained to the customer the old check had her old address, it may have gone to the old address. I assured her a new check will be mailed out shortly.

11/11/16-  Per my phone conversation with customer today, this complaint was filed before our phone conversation took place on November 10, 2016.  This issue has been resolved.  The service has been restored  for both floor 1 and floor 2. Customer is satisfied with the...

resolution. If you have any questions, I can be reached at [redacted] Thank you,T. TuckerSupport Center

Sorry for delay inquiry was completed on  5/17/2016   ...   I forgot to put in Revdex.com data base.  I spoke with Mr. [redacted] zeroed out account back to Nov 4, 2015, he understands and is satisfied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]