Peoples Gas

Our records indicate a notarized ID Theft Affidavit and Fraudulent Account Statement is needed to further review claimA message has been left for customer advising the same

Initial Business Response /* (1000, 5, 2015/09/18) */
September 18,
This response is in regards to your Revdex.com Inquiry concerning the account at SAberdeen St
Per my phone conversation with you, your service has been turned on as of 9/17/
Your activation
fee of $has been waived and
We apologize for any inconvenience this may have caused you
This case is now being closedIf you have any questions, I can be reached at ***
Thank you,
T***
Support Center

Tell us why here... I spoke with Mr***, informed crossed meters have been correctedHis current balance after correction was $I waived $in deposit bill - waived $in late charges & applied $courtesy credit to account, leaving current balance at
$194.00 Mr*** understands and is satisfied any questions he has my phone #
Please consider this inquiry closed
*** ***
Peoples Gas ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and we are expecting a call tomorrow to complete the resolutions for the issues stated
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/16) */
I have been in contact with customer regarding her inquiry and the matter has been resolvedPlease consider this case closedIf you have any questions, I can be reached at ***
Thank you,
Araceli ***
***
Initial
Consumer Rebuttal /* (2000, 7, 2015/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with Araceli ***, and she was able to get back to me right away to get this issue resolvedThe payment for the missed month was paid and she reinstated me back into the Peoples Gas Budget Billing ProgramThank you Araceli for helping me get this resolved so fast, I greatly appreciate this

I called the customer several times and left messagesThere has been no responseI mailed a letter today to the premise advising he is eligible for a pay agreementI advised please contact our company to establish a pay agreement as soon as possible Thank you

I spoke with Ms*** and informed her billing corrections have been made on her accountAfter corrections customer now has a credit balance on account of $1,and she is requesting a refund. Ms*** also informed me her last name has changed from *** to ***
because of marriage, she has sent over a copy of her marriage certificate and I've changed her last name on account from *** t* ***I informed Mrs*** I'll issued paperwork for refund. Please consider this inquiry closed *** ***Peoples Gas***

10/31/16- Per my phone conversation with customer, he has been advised that the service will be restored on 11/2/16-all day. Customer has also been informed to submit a claim to the claims department regarding reimbursement. This case is now being closed. If you have any questions,
I can be reached at *** ***. Thank you,** ***Support Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Called customer 4/29/left a voice message letting him know, I would like for him to give me a call so we can set up an appointment to send a technician to the building, so we can match our records with the premisesI left my name and phone number for the customer to
contact me on 05/03/or at his earliest convenienceCustomer gas service was restored 4/18/

Backdated customer's final bill to reflect the account was closed on July 15,

7/17/17- spoke with customer today and went over customer bills. It was explained to her how PGL billed her account. The bills are correct and customer was offered a payment agreement. She accepted and she agrees to pay $before 7/24/for the initial payment and she will pay
$plus current bill for the next months.This case is now being closedIf you have any questions, I can be reached at *** ***. Thank you,** ***Support Center

I spoke with the customer and explained what happend with his automatic payments not taking immediate affect. I refunded his security deposit and waived the late payment charges

Shop inspection of Oct 20, verified property should be a Residential account. On Oct 26, we corrected rate to Residential Heating account, customer wants compensation for time being billed at incorrect rate. Mswas informed we are only required to correct bill back to
date investigation was date

The customer inquires why the budget increased from $to $He contacted our customer service and was not satisfied with the responseHe requested a Supervisor multiple times and was told he would get a call backHe states he never received a call and was very frustrated about
that. I reviewed the account and found the budget increased due to an incorrect meter reading that was entered on 4/13/The meter reading was correctedI corrected the budget back from $to $I apologized to the customer for the inconvenience of this error and because he did not receive a call

Please refer to previous responseNo further adjustment necessaryThank you

I spoke with *** *** informed we did have some problems with e-bill accountsHe did make a payment on 5/10/for $and was charged a $fee. I did verify payment for $posted to the account on 5/10/I informed MrSutton, I applied a $credit to the
account to offset the $fee charge he understands and is satisfiedPlease consider this inquiry closed

8/15/17- PGL has left several messages in regards to the request to bill the tenant for *** ** *** as of 5/2/17. Unfortunately, the tenant will need to call and apply for service at this address. We are unable to put service in the tenant's name until they applyOnce the customer
applies for service, we can go back and bill customer as of the date he/she moved in. Until then, no adjustments will be made.This case is now being closedIf you have any questions, I can be reached at *** ***. Thank you,** ***Support Center

Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: S***
Contact Phone: XXX XXX XXXX
We have issue a request to delete the account from the customer's credit reportIt may take up to 30-45, to see the change on her reportWe have also notified the Collection
Agency to stop any collection activityA letter dated 09/24/was issued to inform her, account has been correctedPlease consider this case close
Initial Consumer Rebuttal /* (2000, 7, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

11/8/16- 2nd response. Due to section ICC Administrative Code 280-Preferred Due Date, customer is not eligible to have his bill due date changed. This case is now being closed. If you have any questions, I can be reached at *** ***. Thank you,** ***Support Center