Peoples Gas

Complaint: ***
I am rejecting this response because: the gas company does nothing but lie However, I finally have service Nothing further is needed.For the record, no one contacted me to restore service I drove past the house and saw the gas company digging, no notice was given Days later a tech called and said they were on site to turn on service No notice was given We agreed on a time the next day Hours before the appointment a different tech called to turn on notice He was at the site when he called I have realized either the company is truly incompetent or blazenly racist But yes, gas is finally on
Sincerely,
*** ***

Found account already onCalled customer explained, at that time service was cut off gas service was not in her nameOur records indicate she called to request gas service 12/30/at that time her application was held by our Enrollment DepartmentShe was advised to go to an
authorize agent to present her Ids, since we did not received her Ids her application for service was cancelled on 01/19/On 4/12/service was cut off for the entire building , then on 4/13/she called again and requested gas service in her nameService was turned on 04/14/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

On 07/08/16, Supervisor Mr*** spoke to the customer and explained that she has apartments on her property and she supplies heat and hot water to all Therefore, this is considered a Commercial/ Residential accountCustomer was advised to pay half of the bill by
07/19/and to call back to set up a payment plan to avoid disconnection of serviceOn the same day 7/08/16, I spoke to the customer and she agreed to call me once payment is made and set up the payment plan

I spoke with Mr* ***, he e-mailed me documents Enrollment Services was requestingDocuments have been sent over to them and pending turn on's (1st -2nd & 3rd floors) have been scheduled for 8/19/in the p.m. Please consider this inquiry closed ***
***Peoples Gas***

I left a voice message explaining on 10/5/the deposit was waived as a courtesy when he took over his deceased father’s account Gas service was turned on 4/28/and bill have been paid late A bill messaged printed on the 1/11/bill advising a security deposit would be
charged if bills are paid lateThe deposit was charged due to late payments and will not be waived

The authorized agent entered the payment incorrectly therefore causing the payment to be rejected. We have completed the necessary payment corrections and the $payment as been applied to your account. We have waive the return check fee ($25.00) and the late payment charges
($6.31). Your account balance now is $

We have sent a request to the collection agency to recall your account. This takes 7-business days. Once the account has been recalled; we are able to re-initiate the payment plan with the same terms. I will follwith you and insure a monthly payment plan bill is issued

Hello, The customer complains about the necessary work that Peoples Gas is doing in her areaI contacted our service department complaint areaOur operations specialist *** contacted the customer to explainShe apologized and explained that during the day is the
time mandated to make updates and repair our servicesUnfortunately this is disturbing her, we will work to complete this as soon as possible and restore her lawn back to it's original state once the project is complete*** also explained digging disturbs the living quarters of pests and rodents and they may surface when this happensShe has the direct phone number of the operations specialist *** that contacted her Thank you

I spoke with the customer who inquires why she was not eligible for an ***She requested some type of payment option to avoid disconnectionShe was denied a payment plan and the service was disconnectedI reviewed the account and show she had already received financial assistance and was not
eligible for another payment plan but we could have offered one last plan to avoid disconnection since she is considered low incomeTo assist the customer and offer a more affordable payment plan I scheduled for her service to be restored and advised her to contact me back once the service is restored so that we will can establish the plan on her new active accountI have waived the security deposit and will also waive the reconnect fee as a courtesyPlease consider this case closed.Thank you very much

This case has been assigned to me.Thank you *** ***

Initial Business Response /* (1000, 5, 2015/07/10) */
I have been in contact with the customer regarding their inquiryAn adjusted bill will be generating reflecting her actual usageIn addition customer has been advised once corrections made the Budget Payment Plan will be adjusted to $We
apologized to the customer for the inconvenience and delayThis case is now being closedIf you have any questions, I can be reached at ***
Thank you
Araceli ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I called and spoke with the customer regarding her accountThe bankruptcy is on record, states a bankruptcy was filed on 10/14/The account was never finalized as a bankrupt accountBefore it could be done the bankruptcy was dismissed and the balance was ordered to remain thereI advised
she is currently on a payment plan that was established on 2/27/when her medical certificate was approvedThe plan is a month plan for her to pay $in addition to her current billI advised MsSpencer the current payment is due 5/4/She received a liheap grant payment of $on 3/26/and $STW grant posted 3/1/I advised if the plan cancels, it can be reinstated or another plan can be established to avoid disconnection

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I appreciate that Peoples Gas has waived the disputed $tech visit charge
Sincerely,
Roxanne ***

The customer was very upset that there was a recent gas leak in her buildingShe states that it was stated that she had a gas leak in her unitShe states the gas leak was found in another unit in her building, not her unitIt is confirmed that the leak was found in *** *** not her unitThis was explained to her, she spoke with my senior leader about the gas leak issue in the buildingThe customer contacted the Illinois Commerce Commission regarding this issue. It was determined that she is not responsible for the gas leak that was found. She will discuss this further with her building manager Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the tenant that reside at 2nd unit never scheduled sad returns appointment The technician that came out knew he didn't have an appointment and he knew he didn't have access to the unit to complete the safety inspectionI called a operator and was informed due to the agent being in the area to see if he could get into the Unit to complete the safety checkI also asked who number where he given to contact upon him coming to the appointment the tech instructed me to contact the company I didI told the tech I will call yo schedule the appointment to make sure that someone will be available to give s tech access after the appointment is scheduledHe took it upon himself to change the meter The following day a tech came out inspected the furnace and turned the heat back onI don't understand why they would say the condition is unsafe when a technician they sent out to restore service was able to turn the gas back onIf the condition wasn't safe after the technician completed her inspection the gas service would have never been restoredThe tech people gas sent out to complete the safety inspection was rude and he violated every law regarding customers right and due to his arrogance I have to replace a stove the tenants burned out due to the tech disconnecting the gas without following the proper channels for safety inspections
Sincerely,
*** ***

1/31/18- The service was turned on for this property as of 1/24/It was explained to the customer as to why it took so long for the service to be restored. The customer has the direct phone number to the field coordinator. No further action will be taken at this time. Thank you, ** ***Support Center

June 24, 2016 Per our phone conversation, an Identity Theft Letter has been issued. Once the proper documents have been received, the case will be reopened for further review.This case is now being closedIf you have any questions, I can be reached at *** ***. Thank you,T
***Support Center