Peoples Gas

I called the customer and left a voice message according to records she is billed correctlyShe owes $for service from 12/29/- 7/11/There is one payment on file of $paid 3/2/I advised she can contact me back to discuss this furtherThere is nothing more that we
can do at this time but offer a pay agreement on the balance Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThis is only under the condition that I receive the letter issued which has yet to arrive.
Sincerely,
*** ***

Tell us why here...Ms*** complained about the service activation charge of $She states she was not advised of the charge and inquires why she was chargedI reviewed the account and the Technician reportI show the Technician did not have to turn the service on, it was already onI
apologized to Ms*** for the miscommunication that the charge is due to the Technician coming outI waived the charge and advised her of the samePlease consider this case closed
Thank you very much
'

Tell us why here... I spoke with Ms*** applications taken for accounts ( @ *** * * * *** ** *** ***) orders are scheduled for 12/29/in A.M. If Ms*** has any other questions she can call me, please consider this inquiry closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have not yet received the bill from People's Gas but based on my conversation with Bill, I am satisfied with the resolution
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Again I have faxed my personal information over to peoples gas over 3xI dont feel comfortable refaxing again
Sincerely,
*** ***

The customer requests an explanation of the gas billShe states she paid what was discussed before and wonders why there is still a balanceI called her to explain the agreement she made was May 17thRecords indicate the agreement was that she was to pay $by 5/A payment posted of $
leaving a balanceSince then she has received two more bills that added to that remaining balanceI called the customer to explain thisThere was no answer so I left a message with my phone numberThe customer called back and stated she wasn't sure why I called because she paid the billI called her back to advise I called because of this inquiryIf she now understands and doesn't need explanation that is fine, we will consider this resolved because she has paid the full balancePlease consider this case closed. Thank you very much

10/24/16- A permit has been ordered as of 10/20/16. Customer has been advised that the service is off at the main so a permit is needed. As soon as the permit comes in, he will be contacted to schedule an appointment to have his service restored. The appointment can either be
before 11/2/or after 11/2/16. It depends on when the permit comes in from the city of Chicago. I apologized to customer for any inconvenience. This case is now being closed. If you have any questions, I can be reached at *** ***.Thank you,** ***Support Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Jason ***

Spoke to customer 11/17/ informed service was taken out of his name as of 11/08/ I agreed to adjust final bill to 11/03/Informed to wait for correct bill Customer satisfied

Initial Business Response /* (1000, 5, 2015/06/04) */
Hello,
All chagres have been removed from *** * *** *** ***It has been determined tenants have been occuping the apartmentThere will be a final statement issued with no amount due and the credit reporting will be reviewed for any
negative reporting
Thank you,

Good morning. I left a message for the customer apologizing for the inconvenienceThe agent who processed his application didn’t submit the request properly and this inquiry will be forwarded to their supervisor for reviewCustomer’s gas service was restored on 1/21/and I
provided the customer with my contact information if they have further questionsThis inquiry is now considered closedThank you,** ***Peoples Gas/North Shore Gas

We have contacted Mr*** and addressed the issue of the vent locationIt will be moved to the north end of the vault that is closest to TouhyWe cannot move it more than 8’ out of the way because of structural integrity issues. In regards to the size of the vaults,
*** spoke with Mr*** several weeks back and explained that the vaults (5’x8’) are the size of a small carThe vault letter that was sent to him and his neighbors showed vaults in the parkwayHe was upset that the entire footprint was the size of a “small bus” as he put itThere was no intentional misrepresentation about the nature of the vault installations

I have been in contact with the customer regarding their inquiryOur records indicate the customer reached out to us in June and scheduled an appointment to turn on the gas serviceThe request to terminate gas service was not received until February As a one-time courtesy an
adjustment was made to finalize the account to June The customer is aware she will be responsible for the activation feeCustomer was receiving bills but never opened themThis case is now considered closed
Thank you

I was unable to contact customerCalled several times and left voice message. Customer did not return call

Complaint: ***
I am rejecting this response because my understanding is that the initial call to the property manager regarding a gas smell in hallway was at 1:p.mPeoples Gas (PE) did not show up to the property until approximately 4:p.mThe service person tested the units front doors and found nothingHowever, upon testing the back doors, the service person found that the 2nd floor had unusual gas activityUpon entry into *** **, PE serviceman then found that the owner of *** ** had left the gas valve partially on with gas escapingHowever, for some reason the serviceman decided to publicly post on an public access door and another blue card on my back door (both unsigned) falsely stating that my unit which is Unit 1A had caused a natural gas leakWhen I contacted PG on Wednesday, August 16th the customer service stated that there was no record of my gas being cut off since August However, when I returned home on Wednesday August at 10:p.mI found no gas service and the pilot light off in my fireplaceWhen the PE service person came out on August 17, he asked if the service person had tested my door or my meter and then proceeded to test my meter which recorded no gas leakThere was no emergencyPeoples Gas turned off my gas without justification and further presented me to my neighbors as negligently leaving my gas on went I went out of town
*** ***

I spoke with the customer who complains that she did not receive her $security deposit back in the form of a check when she requested itAccording to records the customer paid a security deposit that was refunded back to her account as a credit early in DecThis created $to her
account 12/17/She requested a refund check for the credit balance, but the refund check was not processedUnfortunately the next two bills were deducted from the credit balance and she now has only $of credit left at this timeI apologized for the error and offered to credit an additional $which is the service activation charge that she paid when her service startedThe $plus her credit of $would be $creditThe check has been issued in our system and being mailed out within the next business daysI advised her that is what we can offer since that is all of the credit she hasThe other option is for her to pay the last two gas bills that she did not payThat way there will be sufficient credit if those bills were paidI thoroughly explained this to the customer and sincerely apologized for the confusionPlease consider this case closed.Thank you very much

Hello, I spoke with the customerHe states PGL is reporting an old account on his credit report from I advised him to fax a recent copy of no more than two months old to our collection department at ***I advised wait at least a day and call the collection department at
*** to discuss the credit report inquiryThey will analyze the report and advise accordinglyHe said he would follow those steps Thank you

Complaint: ***
I am rejecting this response because:
I've given them the affidavit documents of where
I lived the police report also given the May statement from my mother where I've lived for the time being I've also been told to wait days and then wait another days and then wait another week and now it's been more than a few weeks since I've sent this statement or this complaint to the Revdex.com
Sincerely,
*** ***