Peoples Gas

Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ Hello, This issue has been resolved on 6/26/A technision arrived at W 14th and evalutated the premissThis is a hazardous location and were notifed after proper restoration is completed, service will be activatedOnce PG is notified an inspector and management will evaluate the premiss and advise thank you,

Complaint: [redacted] I am rejecting this response because:I am not confident that this response resolves the negative impact the error People's Gas has made will not reflect on my credit scoreWill some sort of physical and legal documentation be provided that this account has been legitimately paid in full and closed once and for all? After three years I'm shocked and infuriated to find myself once again in a position defending the well being of my credit due to People's Gas repeated and careless mistakes Sincerely, [redacted]

Customer was informed back in March additional documents neededNew Fraud / Identity Theft letter has been issued to customer

11/11/16- Per my phone conversation with customer today, this complaint was filed before our phone conversation took place on November 10, This issue has been resolved The service has been restored for both floor and floor Customer is satisfied with the resolutionIf you have any questions, I can be reached at [redacted] Thank you,TTuckerSupport Center

I show we are obtaining meter readings of her meter every month consistentlyI explained to Ms [redacted] that there is a truck but it does not come to her house or on her blockWhen the reading is obtained, it appears on her gas bill that is mailed out the same dayShe can confirm the reading when she receives her billI The service was disconnected for nonpayment on 9/18/A medical certificate was approved on 10/25/The service was restored the same dayWe confirmed our readings were correct on 9/18/and 10/25/when we went out to turn service on and ofcording to records this account has been active since 12/18/This winter she has used between – cubic feet of gasThe last two winters she has used lessI explained more gas was used due to the colder temperaturesThere was one payment made of $which posted on 1/31/Last year there was one payment madeIt was also a liheap payment of $posted on 3/30/Before that the last customer payment posted on 9/27/I advised her to also apply for the Share the Warmth $grantShe applies for that grant at the ceda office the same way she applied for cedaThe balance is currently $2,I offered a payment plan to avoid disconnection with her paying $initial paymentI advised she would need to make the $payment first and then call back to establish the payment planI advised months on the balance would calculate to be $

I spoke with Mr***, after reviewing account I cancelled out ***ing to zero out account balanceMr [redacted] understands and is satisfied, please consider this inquiry closed any questions please contact me [redacted] Peoples Gas [redacted]

Spoke to customer 12/30/apologized for our error, and informed his account will be credited

I spoke with the customer and apologized for the trouble with establishing the budgetUnfortunately her first account was finalized in error, we had to set the budget up a 2nd timeI confirmed she is currently on the budget as of 12/13/for $as statedI advised her the messages of the bill will advise what to pay for the budgetThe current bill is for two billing cycles covering the entire time she was billed, the amount due is $due 1/3/She states she will pay the bill on 1/12/I advised she can contact me if she receives a late payment charge on the next billI will gladly waive itShe is satisfied with this response

I have been in contact with the customer regarding her inquiry and apologized for the inconvenienceI explained that we have made corrections to her account and provided the credit balanceA bill will be mailed to customer reflecting sameThis case is now considered closedThank you, [redacted] Peoples Gas/North Shore Gas

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, J [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] @ People's Gas gave me a call to get everything worked out and an earlier date scheduled I appreciate her helpfulness in getting a resolution I wish it didn't take me having to log complaints with the ICC or Revdex.com, but it was the only way to get someone to assist Sincerely, [redacted]

I have been in contact with customerWe are mailing her a letter providing her with the documentation needed to support her claimOnce our Collections Department receives the information requested they can investigate and she will then receive a response

I spoke with Ms [redacted] regarding her credit reportingI listened to the call that she referred to made on 7/17/She spoke with an agent and discussed some deliquent bills she discovered on her credit reportThe agent [redacted] did advise her that when she made payment the adverse credit reporting would be moved off of the reportI referred Ms [redacted] to our credit reporting department here with PGL for an expert answerI advised Ms [redacted] that if anything could be done it would have to be done with the credit reporting departmentNo one handles credit reporting other than the credit reporting departmentMs [redacted] was not satisfied with this responsePlease consider this case closed Thank you very much

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me but I'm closing the complaint because I feel there is nothing else I can do The representative response to the Revdex.com was inaccurate and not what was said during our initial conversation on 3/30/ I did not feel that it was too soon to receive a notice, I told her the sticker on my door wasn't warranted since the appointment was made as outlined in the 2nd and final notice that I received She didn't apologize until today.Thank you for your assistance in this matter Sincerely, [redacted]

9/28/17- Bill inserts were included in the April bills informing Peoples Gas and [redacted] Gas customers that they were being assigned new account numbers It also showed a copy of how the new bill would look in addition to other informative informationAs a one time courtesy, the late payment charges totaling $has been waived This case is now being closed If you have any questions, I can be reached at [redacted] Thank you, [redacted] Support Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

1/31/17- Our records indicate the previous customer requested a cutoff on 1/13/for a cut off date of 1/23/ The service was cut off on 1/23/New customer applied online for service on 1/24/ The online application had a primary start date of 1/27/and an alternate start date of 1/30/ The application was held for credit due to ID Verification The customer provided the necessary information on 1/30/ The application was approved on 1/30/and an appointment was scheduled for 2/7/ Customer requested an earlier date Per our Service Department an earlier date was provided Customer has been advised that his service is scheduled to be restored on 2/3/17-pm and that if anything becomes available sooner, customer will be contactedThis case is now being closed If you have any questions, I can be reached at [redacted] Thank you, [redacted] Support Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find we were given our gas back after having to call the [redacted] Commerce CommissionI'm happy that we were able to resolve the issue, however we never received a letter after getting no billAnd, have caught Peoples Gas in many lies alreadyWe were told by [redacted] that our desired resolution through the Revdex.com of not having to pay the back bill would be taken care of, but we then received the back billI'm again having trouble through the customer service of getting this resolvedWe were told by [redacted] that we would now only be charged from March and on Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Not responsive to the original requestI still do not have gas service and there is no indication I will ever get gas service The record keeping at the gas company is seemingly reliant on the lies and excuses by staff, with no actual supporting documentation Either the gas company in penalizing me for calling their staff out for wanting a bribe or they are so incompetent there should be a class action law suit for how they treat people in low income neighborhoods.I want the original request and resolution to be answered: When I will I get gas service at my unit apartment building? And yes, when I will receive hard documentation about the reason for the cut-off and the failure for the gas company to know about the cut off before wasting everyone's time sending out techs unaware of their companies own actions Sincerely, [redacted]

Hello, I reviewed the customer's account and show a call was made to PGL by the customer to establish service in August The account was never activated in our system so the customer never received a bill or an active accountA letter was sent 12/28/advising we see that the service is in use, there is not an account here and to call to avoid service disconnectionThere was no record of a call and service was turned off on 2/25/I apologized to the customer for our error and scheduled for the service to be turned back on the next day after receiving this complaintThe service is now back on and the customer now has an active accountI show the customer is satisfiedPlease consider this case closedThank you very much