Peoria Ford

Do not trust Peoria Ford. Both their Service Department and their Sales Department screwed us.
1. We purchased a new engine from them for around $9000 to be installed in our 2010 Ford and they used parts from our old engine rather than new ones. This caused an oil leak almost immediately and they charged us over $400 more to fix it. Unethical....

2. When the oil leak presented, we also noted to them that there was a bearing grinding in the front end. They told us it was the tires and they rotated them and returned the vehicle to us with a "good as new" bs line. Last week, while driving, the bearing siezed up and threw the vehicle off the road nearly killing two of our employees. We had it towed to the closest Ford dealer and they informed us that the front bearing was bad and it had now damaged the brake system. $1300 plus more in repairs due to the negligence of Peoria Ford. All they had to do was pull the wheel and they could have prevented this near fatal accident. They are refusing to pay for the damage that was caused due to their inability to diagnose even with the customer pointing it out to them. Unbelievable.

3. Between incident 1 and 2, we purchased a pre-owned vehicle from them and paid with a cashier's check from our leasing company. We had no need for their financing, bs warranty or anything else. The day following the purchase I was informed by credit monitoring that my credit had received a "hard inquiry" from Peoria Ford. AT NO TIME DID WE NEED TO HAVE A CREDIT REPORT PULLED!!!!! They told us the form we were signing was registration related. I have no doubt that this credit pull was to qualify us for their worthless extended warranty even though we had made it abundantly clear we were not interested in anything. Criminal.

DON'T DO BUSINESS WITH PEORIA FORD UNLESS YOU ARE TRULY LOOKING TO GET SCREWED IN EVERY WAY POSSIBLE.

All used cars are sold as--is, what the paperwork clearly states.  This repair is 2 months after the sale and would not even be covered by a good will gesture something within in days of purchase.   Peoria ford hold customer service priority number 1, so Peoria ford would be happy to do...

the repairs at cost of the customer would like us to.   Used cars are priced accordingly because of the miles and condition.   If any further questions or issues need to be addressed please feel free to contact me. 
Patrick H[redacted]

Dear [redacted], I have reviewed your deal file and have found the following:  The deal...

documents and binding Retail Installment Contract you signed reflect an agreed upon vehicle price of $29,756.  There is no reference to an “internet price” of $24,370.    However, the $24,370 number that is on the title and registration paperwork is the base MSRP of the vehicle before any options.  This is the value that DMV uses for title and registration purposes and has no bearing on the negotiated price of the vehicle.  Your vehicle, by the way, had a final MSRP of $31,265 which you negotiated down to a vehicle purchase price of $29,756.  So to your reference of “being screwed” out of $5,386, you were inaccurately comparing apples to oranges.  As far as the IRS, you were appropriately taxed on the final purchase price after any and all adds, taxes and fees.As you stated, you were able to review all deal documentation prior to signing.  If you had questions, that would have been the most appropriate time to ask them and gain clarification.
It is unfortunate that you would end your complaint with “I would not recommend Peoria Ford to anyone” as we performed exactly as stated and agreed to by yourself.

Went to this dealership to try to get my Ford Transit serviced. I bought it at Peoria Ford. BIG MISTAKE. Upon arriving the service dept was very unorganized. Cars parked the opposite way, no one to help you very bad. After waiting then I decided to leave. I then was approached by a very rude man who asked me why I was leaving. I told him this was the most unorganized service dept I had ever seen and I would take my service business elsewhere. He told me they didn't want my business anyway. I told him to "F" off and leave me alone. He then lost his mind and threatned to rip my throat out, gouch my eyes out and slammed my driver door almost catching my leg. I then got out of my van and headed into the building to report this to management asking for the General Manager. After waiting for a few minutes a guy comes out posing as the General Manager who wasn't the General Manager. He pretty much told me if I had told him to "F" off he would have punched me in the face. He never even asked me what his employee did to cause me to tell him to "F" off. I am immediately trading in my Ford Transit. I would never again set foot in this dealership for any reason whatsoever. People need to BEWARE of buying anything from Peoria Ford.

[redacted]
Customer signed a universal contract at a rate which was not available at the time with the credit union she requested.  Customer was apologized too and offered to do contract at bank requested, but at rate that bank offered, customer declined.  Complaint was...

closed

Dear Ms. [redacted] On behalf of Peoria Ford, I do apologize for the actions of Mr. D[redacted].  While commissioned sales people are encouraged (and should be self-motivated) to make phone calls and set appointments, that is no excuse for deliberately ignoring your request to be placed...

on the DNC list. I hope you will accept our delayed apology. Sincerely, Pat H[redacted]

Called Peoria Ford back 6 months ago, and wasnt able to make a transaction to sell or purchase at the time. Just made an inquiry. Now....[redacted] will not stop calling me. And....its not even Peoria Ford. Its Telemarketing people calling. As if Peoria Ford sold my phone number to some agency. They ask for people who arent me. About vehicles that arent mine. Its ridiculous. Never will do business with them. Now the number is blocked until they change it by 1 number and call again and again.

[redacted],
I apologize the way you feel you were treated and the time it took to get your transaction approved.  If you did not receive your 2nd key we would be happy to get you another key asap.  The Lic plates are controlled by the state and how the paperwork is...

processed.  Peoria Ford processed the plates according to whats required by the state to do so.  We would be more than happy to assist any concerns you may have or provide you with the necessary numbers needed to contact to get resolution on your plate concerns.  As far as you wanting a different car, Peoria Ford cannot just not gtive you another vehicle because you feel you have mental anguish over the one you purchased.  If you would like to trade it in for a different vehicle, Peoria Ford will assist you in the best of our ability to do so.  You must recall, part of the issues with your transaction is YOUR prior credit history.  As you stated you visited the dealership multiple times, therefore had several opportunities to not completer the transaction.  There is no free 5 year service program available as you requested we give you.  As a prior customer you will receive several coupons in the mail and also be entitled to discounts just because of your purchase.  If you have and other concerns or questions feel free to contact me directly.  Thank you for your purchase and I apologize for any misunderstandings or concerns you encountered.
 
Patrick H[redacted]
General Manager/Partner

After having reviewed Mr. [redacted]’s complaint, we pulled his file and found that he did in fact purchase a 72 months / 75,000 mile service contract.  It appears that the contract was initially input into the system in error as 36 months / 36,000 miles.  The next day the error was noticed...

and it was adjusted to reflect the 72/75,000 contract.  I have attached a confirmation that the contract is currently in-force and is the correct term.
 
While we unfortunately can’t fix the initial issues [redacted] had regarding a spare tire and lock, we would be willing to extend him a $100.00 one-time credit for an oil change for his truck as a gesture of goodwill and to let him know we do want to be his dealer of choice.
 
Please let me know if [redacted] finds this offer of resolution acceptable.
 
Sincerely,
 
 [redacted]
Controller
Peoria Ford | [redacted]
Tel: ###-###-#### | Cell: ###-###-#### | Email: [redacted]

I am sorry that Mr. [redacted] feels the way he does.  He is obviously looking at it from his perspective, and I from mine.  Since the last dialogue, Ford Motor Company had released the hold on work and after Mr. [redacted]'s continued lack of tact and his attorney's approach of telling us exactly what we were going to do from them, I exercised my right as a franchised Ford dealer to choose not to continue servicing his vehicle.  There a many Ford dealerships in the metro Phoenix area and he was asked to choose one to have his vehicle taken to.  He advised us of the dealer that he wanted the vehicle taken to and we had it transported there.  Since then, we have been removed from the situation.
Customers "fire" companies all the time by denial of business and negative reviews.  On top of Mr. [redacted]'s distasteful approach, he also felt it necessary to place multiple negative reviews online.  As a dealer who strives to retain customers and foster an environment of repeat and referral business, to "fire" a customer is a last resort.  Unfortunately, it became obvious that there was no placating Mr. [redacted] and as such he left me no other option but to refer his business elsewhere.
I sincerely hope he was able to get his vehicle fixed and is happy with his new dealer.

As previously stated all customer information has been removed from our CRM database.  A CAll from anyone at the dealership puts that clients information into the database AGAIN, which will create a duplicate problem to the one trying to be rectified. At this time there is nothing furthur the Dealer can do to address this complaint.  Peoria Ford apoligizes for the calls and hopefully this will be a final resolution.
Patrick H[redacted]
General Manager/partner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The information [redacted] stated were lies. First, they didn't assist me in reviewing the lemon law rules. He actually discouraged me from making that compalint by telling me that the process for a buy back was long and hard to accomplish.
He stated that I was contacting customers inside the sales floor area. I only said one thing to the two eldelry men outside in the parking lot. I only only said not to buy from here as I walked past their car. I never made any contact with anyone but the saleman, [redacted] and that was only after he approached me after I was already in my vehicle ready to leave.
He further said that I was irrate and combative. I never raised my vioce or struck anyone, the discription he gave as combatinve is getting physical. I simply left the building after being ganged up on by [redacted] and his two sales managers.
For further information, My buy out complaint is actully for the amount of $7664 instead of the original estimate of $5664.
I was only able to get $13k for the car on trade in; making my loss with my down payment as the $7664. I want Peroia Ford and Ford Motor Company to pay me $7664 to satify my compalint.  
  
Regards,
[redacted]

Beware of the Berkshire Hathaway dealerships because they are formerly owned by the Van Tuyl group, which were well known for their underhanded business practices. Nothing has changed with reference to Peoria Ford. They lied (yes, harsh word but what else is it?) about the availability before I got to the dealership for a scheduled appointment after driving 40 miles. I even talked to the "sales" person while I was driving to the appointment !! Chances are pretty good that I would still have purchased a vehicle had they attempted to make a comparable offer on a vehicle with similar miles and features. Oh well, I lost a couple hours of my time and few bucks in gas but at least I didn't lose like many others that actually purchased a vehicle.

Joke is on Peoria Ford because I left and a couple hours later purchased the same vehicle down the road.

10/20/2014
[redacted] was contacted and apolgized to for the experience she had at the dealership.  $297, as she requested, was refunded and sent to home address.  Even though refund was given, product was given to customer for compensation for the experience and recommended...

she use it to perserve her new car look.  This settlement should close the Complaint.
[redacted]
General Manager

I bought a car from Peoria Ford on 11/20/15. The salesmen were great showing me the car, but once I reached Finance, everything had turned around. They advertised that I was working with the fastest guy there and he would get me out of there in no time. It was my first time buying a car and I had a lot of questions. I told the finance man that I was going to grab my boyfriend from the waiting area since he had more experience than I had with this information. The man asked me to finish signing the paperwork first and then I could go get my boyfriend.

When I got home that night, we reviewed everything in more detail to find I had an extra $3,000 charge and a $1,575 charge which were both optional, that they didn't inform me of at all. I called them right away to find out what they were. One they had taxed me on. No one ever called me back that night or the following day when I called so we drove to Peoria Ford that afternoon to get answers. The financing guy admitted he made a mistake as he forgot to ask me other questions which would have lowered the length of my loan. I had went over my paperwork with my parents a week later to find the dealership had charged $4,000 over KBB. I understand it was my own fault for not checking at the time of buying.

We called and spoke with four different employees before someone helped cancel the optional warranties and stated they would give me a refund for the one they had taxed me on. Two months after buying my car, and I am finally resolving the issues I have had with them. The financing manager stated he cancelled my warranties three weeks after I had bought my car. I have had to call multiple times to speak with the financing manager, all of which he would never return a phone call. However the second I would text him, he would respond instantly. Never once would call me, but would just quickly respond to say someone was taking care of the check they owed me and the warranties. I kept checking with the bank my loan was through, which they stated a check still hadn't come in six weeks later. (The cancellation process takes four weeks.) I called the company who the warranties are through; they stated I had never signed up for those even as far back as the day I bought my car. (Although I had the paperwork from the dealership stating I had the two warranties.) I called the dealership up immediately, to have one woman on the phone and me on speaker phone. After a few minutes on the phone, she stated how the financial manager was listening in on the conversation. Once again he would not speak with me. I demanded they pay for the interest I had been paying on these warranties that I apparently didn't even have for the past two months. Their rude response stated that it wouldn't be much at all and asked if I like a Starbucks gift card. They have absolutely terrible customer service, and then get angry when I have a bad attitude at the fact I have been dealing with them for two months after buying my car, while still trying to get money back.
I went to this dealership specifically because I always heard it was number one in all of Arizona on the radio (Absolutely false advertising!) I even spoke with the owner himself who stated he would call me back to ensure I am a happy customer and try to resolve all the issues. Of course, he never called back and when I called him a couple days later and left a message, I did not receive a return phone call. I would hope everyone reading this would listen to the reviews. This place is by far the WORST business I have ever worked with and has had TERRIBLE customer service! Honestly do not waste your time with this company- biggest mistake I've ever made. I'm surprised they haven't ran out of business.

Customer was refunded his entire down payment. There was some timing isssues of refunding due to check signers not present when customer came in.  Customer stated he was retacting complaint, however, it seems he did not.  This case sould be closed due to settlement...

requested by customer was fully given.  If any furthur detail are needed, please contact me to discuss.[redacted]General Manager

Dear Mr. [redacted],
 
We are sorry for your inconvenience. ...

However, we have processed your title and registration paperwork multiple times with the MVD.  It appears there may be an issue with your mail delivery.  As such, if you have still not received your plates by the time you receive this correspondence, you will probably be asked to either come to the dealership or an MVD branch to p[redacted] them in person.
 
Sincerely,
 
Dave R. W[redacted]
Controller
Peoria Ford

SIR/MADAM
 
Unfortunaly a year after a transaction it is hard to figure out exactly what transpired.  The only documentation we have states exactly what both parties agreed on.  However, we would be more than happy to review a deal with the customer to see if we can somehow resolve the situation she is in.  Please contact rob hubler the GSM at [redacted] to set an appointment to look at options to rectify this situation.
 
Patrick h[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response for Peoria Ford is inaccurate I several  accounts first the damage is not slight that it could barely be noticed.  The car was is like new condition and the service rep  even commented on how flawless the exterior looked.  It should it was garage kept at home and work.  Secondly no offer was ever made.  Thirdly I called the police on  to provide a record of what happened as Peoria Ford never contacted me. Thirdly, when I asked about the tapes they didn't know it they were completely reviewed for both days. Fourthly, they refused to let me see the tapes for both days without a court order.  Finally, the car was spotless when I dropped it off as I just cleaned it; when I bought it home it had stormed the night before and was covered in dust and dirt spots. The fresh damage which the controller even admitted was freshly done was covered in dirt from the night before.  There is a gap or half truths here that are not adequately explained by the dealer.  They seem to gloss over several facts one it was inspected by their staff before the service was done and there was no damage and when I brought it home the damage was covered in dirt from the storm the night before at the dealership.  The controller clearly stated they were not responsible regardless and to file a claim with my insurance.  For all I know they locked the keys in the car and a service tech pried the door open to get it open,  but I cannot believe they would do something like that.   It still wouldn't explain why the Tags were taken as well.   
Regards,
[redacted]

Dear Ms. [redacted],
I just wanted to take a moment to let you know we have received your complaint through the Revdex.com and will be researching the particulars over the course of the next few days.  After we have had a chance to gather the facts, we will be back in touch with you...

Monday or Tuesday to discuss.  In the interim, if you would please forward the names of any contacts you have been in conversation with or received correspondence from to our Controller, Dave W[redacted] (dw[redacted]@vtaig.com), that will help significantly.
Sincerely,
Pat H[redacted]