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Peoria Ford Reviews (170)

This is unacceptable.  I was discriminated against at Peoria For by a salesman who took advantage of me.  Letting me drive only one vehicle and telling me that was the only vehicle he could sell me  I have since went to another Ford Dealership and the salesman let me drive several vehicles until I found the one that was right for me.  He even let me take the vehicle home for a week and try it out to make sure it was the right vehicle for me. When I came back to the Dealership he asked me several times if I was okay with the vehicle and if not he had several others to show me.   While I was there I was mentioning what had happened at Peoria Ford and there was another coupler there that was totally taken advantage of at Peoria Ford as well.  I'm sure there are numerous people out there who feel the same way.  I would like Peoria Ford to honor the letter stating that they were going to give me what I paid for my Hyundai when I bought it in the form of a cash rebate or apply it towards the loan and have the payment reduced.  The total window sticker was 17,995 paid back in 2007.  If not I will approach the US Attorney Generals Office with this Complaint as well.

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

While it is unfortunate that several inquires were made against Ms. [redacted]'s credit profile in an attempt to secure financing, we are unable to petition to have them erased as they were incurred in the ordinary course of business.  On the positive side, the inquires usually do not count heavily against one's credit score, as evidenced by Ms. [redacted]'s ability to purchase a vehicle as she stated.

Considering she has purchased a vehicle elsewhere and had stated in her original complaint that "I honestly can't say what I would like from this dealership since I do NOT (her emphasis, not mine) want to ever have to deal with them again", I am really not sure what it would take to resolve this issue in a matter Ms. [redacted] would find acceptable.

In short, we extend our apology that we were not able to match Ms. [redacted] with a vehicle and financing terms she was comfortable with and would like to consider this issue closed without remedy.

Sincerely,

Controller

Peoria Ford | [redacted]

I want people to understand this was the worst business experience I've ever had. Here is our story...
My husband and I ordered a custom [redacted] on Feb 11 2015. We paid a cash $1000 deposit. This was after coming to the lot, test driving a car and then putting our desires out to bid to local dealerships in the preceding weeks. Peoria Ford came in at the lowest Out the Door Price (OTD) price. And given our prior relationship with the dealership felt comfortable that we were making a great decision.
On March 24 I called to check status of the car delivery, expecting that it should have been there any day. Remember, we had negotiated an OTD price before we ordered it. At this point I was told the sales person we had worked with had quit with out notice and never bothered to place the order before the deadline of February 12. I was understandably annoyed to discover the car had not been ordered, nor had we received a call to tell us that it hadn't been ordered. [redacted], the assistant general sales manager said "we'll make it right." I confirmed he understood the negotiated OTD price.
While I understand turnover in staff, I don't understand why after nearly 8 weeks no one even called me. Keep in mind we put down a $1000 deposit - IN CASH. However, the dealership agreed to order the car, we agreed to wait and the dealership agreed to honor the OTD price we had previously negotiated. Two weeks later I check status again. And again find out the car still had not been ordered. The excuse given this time, was the factory needed time to reset to the new year model offering. I should have just took my money back then but I really wanted that specific car - I researched it, I liked it! And again [redacted] said "we'll make it right" Two weeks later I receive a call saying that the car was ordered and had a scheduled delivery date. [redacted] was again excited he was going to "make it right".
So fast forward to May 11... The car had finally arrived. On May 15, my husband and I went to pick up the car. This should have been a great day. I had received a call from [redacted] telling me he personally wanted to assure everything was ok. He too wanted to "make it right" (I never laid eyes on the man...he clearly cared how the deal went.)
Instead the day was more than two hours of wasted time and we walked away from the deal. The car was what we ordered, albeit dusty and dirty as all new cars should be... but the car came in $4000 more than we negotiated. The sales staff did not honor their word. I wasn't expecting free any thing I was expecting the car I ordered at the price we negotiated.
This organization's version of make it right included an increase in the OTD price by $4000. When we decided to walk away, [redacted] actually had the audacity to argue with us! I'm not sure what their definition of make it right is but no where in my book does it involve four months of delays, no communication and a price increase to boot. Had someone said they couldn't honor the price because the sales who quit ordered beyond his capabilities, we could have talked through it and made a reasonable informed decision. Instead, the dealership decided to pull a bait and switch. Now to top it all off, two weeks later I still don't have my deposit back.
Eventually, I received a call from the controller, [redacted]. I asked for the check that was reissued to be couriered to my home, less than 10 miles away from the dealership because I don't think it is fair to make me wait an additional period of time to have the check mailed again when it didn't make it the first time. (You'll recall this has been an ongoing theme in our experience thus far) And, why should I have to make the trip back into your establishment. [redacted] accused me of having a "tirade" as I expressed my frustration and anger with this whole situation and then he a actually called me honey. His actually words were "look honey" Not once did my husband or act unreasonably or rudely through this whole ordeal. We walked in good faith believing that we were dealing with professionals. I have been proven wrong about the level of professionalism at every turn.
I have never in my life been so disrespected! I am infuriated that he thinks it is ok to refer to an female adult customer who has been treated very poorly already and is justifiably angry and frustrated by calling me "honey". I don't think it unreasonable to expect that an organization of this size can afford to finally make it right and give me back my money in a timely fashion. I am further certain that he would not have referred to my husband as "honey". Is this the type of discriminatory and degrading behavior that you tolerate from your executive leadership?
This is not the first vehicle we had ever tried to purchase here. We successfully ordered and purchased a F150 platinum truck several years ago. You can absolutely rest assured that this will be the absolute last vehicle we purchase from Ford - most specifically Peoria Ford.
I went to [redacted] the next day and three hours later drove off the lot with a [redacted] Touring Edition paid in full, in cash. You see, money was never the issue. Fair, honest business practices were the entire crux. If we had been called, if we had been notified... If we had been treated like rational, intelligent consumers, perhaps all of this could have been solve amicably.
Sincerely and unbelievably disappointed and dissatisfied.

Ms. [redacted] vehicle has been in several times with a problem not being able to be duplicated.  The most recent visit a problem was determined and finally repaired.  Several discussions with Peoria Ford and Ford itself occurred.  I apologize there has been an issue determining...

the exact repair needed because it was not able to be duplicated the prior times it was brought in.  A goodwill gesture of a $200 was offered as a discount to apologize for the delay and communication issues that occurred.  Car is repaired and ready for pick up.

 

Patrick H[redacted]

General Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response for Peoria Ford is inaccurate I several  accounts first the damage is not slight that it could barely be noticed.  The car was is like new condition and the service rep  even commented on how flawless the exterior looked.  It should it was garage kept at home and work.  Secondly no offer was ever made.  Thirdly I called the police on  to provide a record of what happened as Peoria Ford never contacted me. Thirdly, when I asked about the tapes they didn't know it they were completely reviewed for both days. Fourthly, they refused to let me see the tapes for both days without a court order.  Finally, the car was spotless when I dropped it off as I just cleaned it; when I bought it home it had stormed the night before and was covered in dust and dirt spots. The fresh damage which the controller even admitted was freshly done was covered in dirt from the night before.  There is a gap or half truths here that are not adequately explained by the dealer.  They seem to gloss over several facts one it was inspected by their staff before the service was done and there was no damage and when I brought it home the damage was covered in dirt from the storm the night before at the dealership.  The controller clearly stated they were not responsible regardless and to file a claim with my insurance.  For all I know they locked the keys in the car and a service tech pried the door open to get it open,  but I cannot believe they would do something like that.   It still wouldn't explain why the Tags were taken as well.   

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Timothy C[redacted]

I went to this dealership to look at a specific pre-owned vehicle. I clearly stated that I will only be looking at the car and not test driving it. However, one of the managers offered "If I offer you this amount, will you at least test drive it?" Which I did. After driving it around, I still told them that I would really like to test drive more cars today- where this person then offered me a lower price for the vehicle. After contemplating it, I finally said okay if it is for this amount, but I will be paying in cash only and that I do not want it to be financed or have my credit checked.

Next thing I know, the salesperson said he had to check if they will okay it (I assume he was talking about the manager/financial dept).

I thought we had already agreed on the amount yet turned out it had to be approved first?

So he had me fill out a form, stating any person purchasing a car that had to be paid by cash that is more than a certain amount ($10000), must complete this form. Okay I knew that and I knew that they do not have to run my credit if I only pay for cash. And while completing the form, I was told numerous times by the salesperson, that they will not run my credit because I am paying cash.

Well today, I found out they did run my credit without my approval.

Anyway, another person I never met came out and said that they will not give me that low price that we agreed upon which I did not even offer the first place (was offered by the other manager).

NOT HAPPY and I would not recommend anybody to go this place. Poor communication among their sales team and managers and most of all, they ran a credit check without my permission. I know my rights and I know they can not run a credit inquiry without my approval.

Worst experience ever. Signed contract for a car on June 11, 2016 one week later on June 18, 2016 car breaks down. Brought back said I wanted out of contract and store direct beau something calls me insane says he calling cops on me, says pretty much oh well I'm stuck with it gets in my face and tells me I'm making a scene in front of customers I don't think so. How dare he call me names and threaten me into taking a car. Never again. Horrible car dealership...

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Address: 9130 W Bell Rd, Peoria, Arizona, United States, 85382-3700

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