Peoria Ford

This complaint is in regards to a advertisement on the radio and tv for Memorial day New Ford Sale and the filling of a purchased pre-own vehicle gas tank.   The advertisemnts clearly states the first 50 "NEW" cars purchased will recive a 50 in tv for $1.00.  A copy will be...

provided if necessary to verify exact wording and content.  Pre-owned vehicles did not have this advertisement costed to the inventory and was never offered or advertised as such.  Many customers that saw the tv's in the showroom requested one as part of their negotiated price, however this customer did not.  Pre-owned vehicles are also only filled up to a 1/4 tank as the price of fuel has risen to such a high price it is cost prohoibtive to fill every tank to be competitive. In every new or used transaction a WE-OWE form is part of the paperwork to show exactly what a customer is to receive not already on the vehicle purchased.  The WE-OWE form in this particular transaction clearly states NOTHING OWED OR PROMISED, which was signed by the customer and copies can be provided for review.  At Peoria Ford we strive to make every customer 100% satisfied and try to ensure we do by listing EXACTLY what is included in every transaction.  I apoligize that we obviously didn't clearly communicate clearly in the negotiations, however, thats why the WE-OWE form is used to clarify what the final negotiations ended with if anything else is owed.  The customer didn't qualify for the 50 in tv for $1.00 because it was a used car. The customer didn"t get a full tank of gas because he did not pay for one according to his paperwork and the dealership did not promise him one because it is not on his paperwork(ie. WE-OWE form).   All documentation of the transcation is avaible for your review and I would be more than happy to provide clarity if there are any other questions regarding this matter.[redacted]General Manager

Mr. [redacted] complaint is unfounded towards Peoria Ford.  Mr. [redacted] had an accident with his vehicle that he had repaired at a bodyshop.  He then brought his vehicle to Peoria Ford stating he had some stalling issues.  During his conversation with the service manager Mr. [redacted]...

stated the stalling issues caused the accident.  That information was forwarded to FORD.  SInce Mr. [redacted] stated an accident was caused by a product issue it was forwarded to FORDS general counsel.  Mr. [redacted] then recanted his statement of it causing the accident, but at this point FORD has already turned it over to their general counsel.  Ford instructed Peoria Ford to do nothing on the car till they inform Peoria Ford to do so.  Peoria Ford has communicated this to Mr. [redacted] and his attorney.  Mr. [redacted]'s attorney called and instructed us to have his car ready by a 5p pick up, which Peoria Ford did, but Mr. [redacted] did not show up. Peoria Ford suggested if Mr. [redacted] did not like the answers Peoria Ford was giving him, he was able to go to any other Ford dealer in town to verify that the information given was correct.  SInce Mr [redacted] claimed it was a product malfuction that caused an accident FORD and its general counsel are now directly involved.  Peoria Ford or any other ford franchise can not do warranty work on his vehicle, until FORD genral counsel says they can.  Mr. [redacted] was clearly made aware of this and unfortunaly there are no other alternatives at this point.  Peoria Ford, as any other franchise ford dealer, can only complete warranty work when FORD authorizes it.  Mr [redacted] and his attorney were given all the contacts at ford to pursue this issue.  There is nothing furthur Peoria Ford can do to handle Mr. [redacted]'s claim until he contacts Ford.
Patrick H[redacted]
General Manager

On 4/20/2014 Peoria Ford advertised over the radio a brand new Ford Escape for $17,999. We traveled to Peoria Ford and told the sales person that we were there because we heard the add over the radio about the For Escape. The sales person, [redacted], took us inside sat us down, and proceeded to take our contact info and specifications. I said again, we are here to see the advertised over the radio Ford Escape $17,999. The rep then took us out side and started showing us non-Ford cars that were not in our price range. Again, we said we are here to see the advertised Ford Escape. Then he took us to some second hand Ford escapes that were well above the $17,999 price. Again, I said we are here to see the advertised Ford Escape. The rep then goes inside and brings back another rep, the only difference being that this was a "new cars" representative. We were walked to the new Ford escapes but not the $17,999. Again, we told them that we were here to see the advertised Ford Escape. The rep said, let me just go see if we have one available, and then walked off. By that time we knew full well that the radio add was just a ploy to get people into the dealership.
The worst customer service and advertising ever. Shame on them and shame on the entire car dealership industry.

Mr. [redacted] physically disposed of the license plate from his trade-in when he took delivery of his new vehicle.  He was provided his registration when he came to unwind and take his trade-in back.  Because he had disposed of his plate and the registration tab, he will need to...

contact MVD to secure replacement plates/tab.     Mr. [redacted] did remit a check for a down-payment, but when the lender stipulated other requirements, Mr. [redacted] declined and chose to cancel the deal and take his trade-in back.  Because the check had not had time to clear the bank outside of the stop-payment window, he was given the choice of either placing a stop-payment on his check or to wait for it to clear unencumbered and he would be issued a refund.  Mr. [redacted] selected to place a stop-payment.

While it is unfortunate that we were not able to finalize a deal, it was through no fault of Peoria Ford and as such we will not be covering any associated costs. - PH

I bought a ford mustang in December of 2015. I was originally offered GAP insurance and I accepted it for obvious reasons. Few days later they called me to tell me they were able to get me a lower interest rate with another bank. Not only did they want more money but they ended up taking out my GAP insurance and a bunch of other stuff because the bank couldn't cover the cost. Now the car is totaled and I'm stuck paying $4000 because of Peoria Ford's ignorance. Not only did the bank let me sign a contract with them with no GAP insurance but Peoria Ford never advised me they would take it off. Worst part is that when I tried calling them to see what had happened all they would tell me they would give me a call back but never did. Peoria Ford will suck you in but once it comes down to it they will easily screw you over. They don't care for customers interests they only care for their sales. I don't recommend them at all. Obviously they're no good if they're not even Revdex.com accredited. And ALWAYS READ everything they want you to sign and don't be afraid to ask questions.

Hi Pat, I'm sure you don't remember me but I've purchased 2 trucks and a car from you, the trucks years ago... Most recently a Ford Fiesta, prior a F150 and 250.

I was in the market for a new 250 last year and I called the most recent salesman that I had a fantastic experience with, Paul R**. This experience was NOT fantastic. Since we are debt free outside of the fiesta, and only got it as a commuter, and had it for a year I had planned to trade it in.

Paul quoted me a way off and super untrue number over the phone just to get me in and lied 4 or more times to get me in the door. Since, I brought the Fiesta in for regular service and had ANOTHER TERRIBLE experience, so bad that ended up cancelling the maintenance contract all together vowing NEVER to do business with your dealership again. Funny since 3 or 4 families have purchased there because of my referral.

People ask me where to go in situations like this because I do social media for a living, and my grandfather worked for ford for over 30 years. I am still a Z plan member.

Anyway you and I had words on the phone. You asked me over and over what I wanted you to do, "FIX THE PROBLEMS" Was my only reply since I am not one of those people fishing for something for free.

Well now we have another problem. I have had the same cell phone number for the last 17 years. I have been on hold with "Josh" from I don't know what department who keeps calling me claiming they are just "Doing their job" when they call me over and over. Multiple times per month. Pretty much every 3-4 DAYS.

I have blocked the number, reported it to the Revdex.com, the cell phone company everyone. Oh, there 24 minutes on hold and they just hung up on me.

Sally the receptionist just took a message, 10 minutes it took me to tell her what a pleasurable experience I've had with your company. I can't believe you are still in business. This is the 18th time I have now been placed on the "Do not call list" Which by the way I am quite sure DOES NOT EXIST. I don't know what I can do about this but I will tell you right now, this isn't moral, ethical and can't possibly be LEGAL. FIX THE PROBLEM Pat, your name is all over this business, FIX it! This is YOUR reputation.

The dealer disposed of the plates before making sure the bank would finance the car

they are truly scam outfit They sold me a new car ON ITS WAY from Detroit With $5000 down 32 days later no car all they did was try to sell me other vehicles like the one I was waiting for< I knew something was wrong I went in ,where is my car ,DON'T Know pick out another, we could not work out a deal,so I asked for my $5000 back, It took about 1.5 hrs. to get it.... Now they call me every week asking if I am still interested in another vehicle all though I told them I purchased it some were else and saved $7500 I have asked they NOT to Call me anymore OR I would notify Revdex.com But they already have plenty of complaints I am just 1 more telling the truth

Dear Revdex.com,

Mr. C[redacted] is not unfounded in his frustration with his situation.  I sincerely apologize for our poor communication.  Upon learning of this issue, I had some research done and found the following:

Mr. C[redacted] did in...

fact purchase the MPP coverage he referenced.  Unfortunately, the Finance & Insurance representative he coordinated his purchase with (who is no longer employed with us) failed to remit the paperwork to the administrative office for processing.  Upon later identifying that we had money in-house without an offsetting cost, we were able to track back the receipt to Mr. C[redacted]'s purchase.  After doing so, we searched internally for Mr. C[redacted]s paperwork, found it and remitted it to MPP.  We verified this morning that they had input the contract into their system on 4/6/16, with coverage back to 11/20/2015.

A voice-mail has been left with Mr. C[redacted] asking him to call us back so we can advise him of the same.

I thank Mr. C[redacted] for his business and apologize again for our poor communication.

Sincerely,

Pat H[redacted]

While I appreciate a prompt response from the business, the largest factor of my complaint went completely unaddressed. I understand the response from the business in regards to the additional warranties I was sold and, while I may not agree that signing papers in the manner they were presented constituted a full understanding of what I was getting, I do understand that the documents were indeed signed by myself and the cosigner. Unfortunately that still does not address the issue of the price of the vehicle. During negotiations I was led to believe that we were working off the Internet price which was approximately $21,650. Yet, upon further inspection of the contracts, the vehicle was sold to me for $26,820.64. While I realize I have signed contracts and cannot change any of the prices or events that took place, I also feel that if the business is as trustworthy and reputable as they claim to be, they would be willing to make this right with me as it has put me in a severely bad position a year later. I would potentially consider working with them on a trade but I feel very strongly after my recent experiences with other dealers that Peoria Ford won't be able to help me in the end because of the terrible negative equity situation the original deal created for me.
 
Thank you.

Dear [redacted], I have reviewed your deal file and have found the following:  The deal...

documents and binding Retail Installment Contract you signed reflect an agreed upon vehicle price of $29,756.  There is no reference to an “internet price” of $24,370.    However, the $24,370 number that is on the title and registration paperwork is the base MSRP of the vehicle before any options.  This is the value that DMV uses for title and registration purposes and has no bearing on the negotiated price of the vehicle.  Your vehicle, by the way, had a final MSRP of $31,265 which you negotiated down to a vehicle purchase price of $29,756.  So to your reference of “being screwed” out of $5,386, you were inaccurately comparing apples to oranges.  As far as the IRS, you were appropriately taxed on the final purchase price after any and all adds, taxes and fees.As you stated, you were able to review all deal documentation prior to signing.  If you had questions, that would have been the most appropriate time to ask them and gain clarification.
It is unfortunate that you would end your complaint with “I would not recommend Peoria Ford to anyone” as we performed exactly as stated and agreed to by yourself.

1.   The response is 10months later because was never received by business

2.   Most loans set up at any dealership are on generic loan docs which can be placed at any financial institution based on what the contract states.

3.   Although Desert SChools may be quoting you a particular rate, they may not of offered it to the dealer at that particular time.

As I stated previously I would see if I could get the loan re-processed through Desert Schools, But it appears you stated you already did that.  No issue still exist so nothing to be rectified.  If there is any more issues I will be more than happy to address them. 

 

Patrick Hickey

Customer is cliaming wants a settlement of depreciation on a car traded in.  Customer wanted dealership to take back a vehicle which really is a lemon law buy back situation, which is a manufacturer issue, not a dealer issue.  Customer was offered a trade option, but customer was not open to it.  Customer was unreasonable, volitile, and comabative with employees at Peoria Ford.  Customer interupted random customers to tell them not to buy a car a Peoria Ford, not just one, inciting the salespeople on the floor to confront him to a combative situation that almost erupted to a fist fight between the customer and salespeople.  I apoligized to customer, tried to offer a "better for the customer/than the dealership deal, tried to offer assistance to lemon law buy back, BUT the customer feels the dealer is responsibile for the manufaturing issues he feels there is with the product he purchased.  The customer had even taken the car to a different dealer which stated the car is operating within its designed specifications.  If the customer decided to trade the vechile in and a loss occured it would be normal depreciation on any new car, and not the dealers fault anyway.  The customer had the ability to seek out a lemon law buyback but obviously chose to trade the vehicle in and incurring any losses he negotiated, neither of which is the dealer or the manufacturer issue.

General Manager

Customer was quoted MSRP on a [redacted].  Customer picked out a [redacted] with several added options not incl on MSRP.  Customer only stated he would pay MSRP which din not cover any added equipment.  Since this was a specialty vehicle none could be ordered.  Customer stated he already bought another [redacted] somewhere else([redacted]) and never even visited the dealership to negotiate on the added items.  Nothing done wrong by the dealer or its staff, nor was a mis-quote given. 

This complaint is in regards to a advertisement on the radio and tv for Memorial day New Ford Sale and the filling of a purchased pre-own vehicle gas tank.   The advertisemnts clearly states the first 50 "NEW" cars purchased will recive a 50 in tv for $1.00.  A copy will be...

provided if necessary to verify exact wording and content.  Pre-owned vehicles did not have this advertisement costed to the inventory and was never offered or advertised as such.  Many customers that saw the tv's in the showroom requested one as part of their negotiated price, however this customer did not.  Pre-owned vehicles are also only filled up to a 1/4 tank as the price of fuel has risen to such a high price it is cost prohoibtive to fill every tank to be competitive. In every new or used transaction a WE-OWE form is part of the paperwork to show exactly what a customer is to receive not already on the vehicle purchased.  The WE-OWE form in this particular transaction clearly states NOTHING OWED OR PROMISED, which was signed by the customer and copies can be provided for review.  At Peoria Ford we strive to make every customer 100% satisfied and try to ensure we do by listing EXACTLY what is included in every transaction.  I apoligize that we obviously didn't clearly communicate clearly in the negotiations, however, thats why the WE-OWE form is used to clarify what the final negotiations ended with if anything else is owed.  The customer didn't qualify for the 50 in tv for $1.00 because it was a used car. The customer didn"t get a full tank of gas because he did not pay for one according to his paperwork and the dealership did not promise him one because it is not on his paperwork(ie. WE-OWE form).   All documentation of the transcation is avaible for your review and I would be more than happy to provide clarity if there are any other questions regarding this matter.[redacted]General Manager

As previously stated all customer information has been removed from our CRM database.  A CAll from anyone at the dealership puts that clients information into the database AGAIN, which will create a duplicate problem to the one trying to be rectified. At this time there is nothing furthur the Dealer can do to address this complaint.  Peoria Ford apoligizes for the calls and hopefully this will be a final resolution.
Patrick H[redacted]
General Manager/partner

I bought a car from Peoria Ford on 11/20/15. The salesmen were great showing me the car, but once I reached Finance, everything had turned around. They advertised that I was working with the fastest guy there and he would get me out of there in no time. It was my first time buying a car and I had a lot of questions. I told the finance man that I was going to grab my boyfriend from the waiting area since he had more experience than I had with this information. The man asked me to finish signing the paperwork first and then I could go get my boyfriend.

When I got home that night, we reviewed everything in more detail to find I had an extra $3,000 charge and a $1,575 charge which were both optional, that they didn't inform me of at all. I called them right away to find out what they were. One they had taxed me on. No one ever called me back that night or the following day when I called so we drove to Peoria Ford that afternoon to get answers. The financing guy admitted he made a mistake as he forgot to ask me other questions which would have lowered the length of my loan. I had went over my paperwork with my parents a week later to find the dealership had charged $4,000 over KBB. I understand it was my own fault for not checking at the time of buying.

We called and spoke with four different employees before someone helped cancel the optional warranties and stated they would give me a refund for the one they had taxed me on. Two months after buying my car, and I am finally resolving the issues I have had with them. The financing manager stated he cancelled my warranties three weeks after I had bought my car. I have had to call multiple times to speak with the financing manager, all of which he would never return a phone call. However the second I would text him, he would respond instantly. Never once would call me, but would just quickly respond to say someone was taking care of the check they owed me and the warranties. I kept checking with the bank my loan was through, which they stated a check still hadn't come in six weeks later. (The cancellation process takes four weeks.) I called the company who the warranties are through; they stated I had never signed up for those even as far back as the day I bought my car. (Although I had the paperwork from the dealership stating I had the two warranties.) I called the dealership up immediately, to have one woman on the phone and me on speaker phone. After a few minutes on the phone, she stated how the financial manager was listening in on the conversation. Once again he would not speak with me. I demanded they pay for the interest I had been paying on these warranties that I apparently didn't even have for the past two months. Their rude response stated that it wouldn't be much at all and asked if I like a Starbucks gift card. They have absolutely terrible customer service, and then get angry when I have a bad attitude at the fact I have been dealing with them for two months after buying my car, while still trying to get money back.

I went to this dealership specifically because I always heard it was number one in all of Arizona on the radio (Absolutely false advertising!) I even spoke with the owner himself who stated he would call me back to ensure I am a happy customer and try to resolve all the issues. Of course, he never called back and when I called him a couple days later and left a message, I did not receive a return phone call. I would hope everyone reading this would listen to the reviews. This place is by far the WORST business I have ever worked with and has had TERRIBLE customer service! Honestly do not waste your time with this company- biggest mistake I've ever made. I'm surprised they haven't ran out of business.

PEOPLE DO NOT GO HERE. IT IS A WASTE OF YOUR TIME AND MONEY!!!!

You are trying to sell a Boss 302 without a track key, with our parts still on it, and no original Boss 302 parts on the key for 41,000. It is worth 25,000. No Ford dealership sells track keys anymore. They discontinued it. You don't want to give our money back, our car back, and constantly lie to us. You guys are horrible!!!

8/13 at 8:00 am - still no phone call, no I'm sorry for the inconvenience. Nothing. Zip.

This is HORRIBLE customer service.

8/12 at 1:00 pm Just updated: we had set it up for our mechanic to take off the parts. Well our friend from the dealership said that the higher up manager said that they are going to make us pay to take off the parts to get more money out of us for his own benefit. After we had set up an appt for our mechanic to do the work. Then they turned around and said our mechanic isn't Ford certified... If he wasn't Ford certified, he wouldn't own his shop for 20+ years....he is certified and is a [redacted] good mechanic.

They're still trying to sell the car with Shane Starr parts on it...

Peoria Ford you guys are a rip off. No wonder everyone hates dealing with you guys. You don't want to give me $3,000 back...fine. You will lose a lot of customers. You want to not take our parts off and try to tell us it is $1,500 to take the parts off when it is only $300 to do the work...and we say keep the parts write us a check for them, you say no the car will sell itself... You're right, it will sell itself with our parts on it. Then you tell me that the car looks fine without the parts we added...uh okay.

You never contacted me ONCE, I have contacted you guys. Left my number, and you are still working a deal with us as you try to sell the car while we still have a contract. No one bothered to call me back. I stopped by almost everyday and was told finance was too busy or our folder was with the finance manager. So many excuses. Everyone told us to not go with you guys', and we should have listened. You under marked a car and tried to raise it without us noticing...you all do horrible business. All liars and thieves.

We just had to beg to get our black car back that isn't yours. To add insult to injury, he said this all started because they could not reach [redacted]'s phone. He said we missed an appointment that [redacted] had set up, which was the same day that [redacted] was on a gurney on his way to the hospital. The guy looked [redacted] straight in the face and said, "Oh well, we couldn't reach you." I still have texts from me texting the dealer that [redacted] was sick and I will come in on a different day. I came in and no one would talk to me. As a co-signer, you have to talk to me. You guy's knew I was in a vulnerable stage and that my husband was in the hospital. Thank you for the added stress, mileage, and wasted gas.

Pat H[redacted] doesn't care about you or how you are treated. He saw me break down in tears and ignored me after I asked for help on what was going on.

No one cares about you here.

Customer purchased aftermarket tires and wheels outside the dealership which is activating a FACTORY tire sensor for low pressure.  The tires purchased have too low of tire pressure setting so the sensors have to be reprogrammed.  Since the customer purchased tires and wheels outside the...

dealership that are not compliant with the vehicle and its factory components, the dealership is unable to perform any work on the sensors due to liability reasons.  Customer was informed to take the wheels back and get a refund and re purchase correct tires, or have the company fix the sensor issue that was created by their mistake.   If you have any furthur questions please call me.[redacted]General Manager[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The dealer is not taking responsibility for the real issue here which is their representative quoted a price and they didn't honor it.  Everything in their response was spin and did not address the complaint.  Since I have purchased a vehicle from another dealer, the public response to this complaint that I will accept is an acknowledgement that they made a mistake and they will ensure future customers receive the correct price quotes.

Regards,