Pep Boys

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was with out my vehicle for weeks with no help or reimbursement from Pep BoysIt was not until I finally had my car towed to another vehicle repair center that the problem was resolvedThey purposely did not fix the vehicle in order to not be held responsible for the damage the vehicle incurred while they were driving the vehicleThe problem that took them weeks to address with still no resolve, was fixed within three days after I had the vehicle towed to the new repair center.
Regards,
*** ***

Dear *** ***,
We are in receipt of the complaint sent to your office on October 14, by *** ***We apologize for any inconvenience *** *** may have experienced at our facility
dir="LTR">*** *** returned to our facility and received a refund, the manager also gave *** *** a $gift card for her inconvenience
We again apologize, as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear ***,
We are in receipt of the rebuttal sent to your office by *** *** ***. We do apologize, but our prior response stands firm. Robin S*** Customer Care Specialist Pep Boys West Allegheny Avenue Philadelphia, Pa

I had my vehicle serviced in Ocala Florida on January 31st The store, always a pleasure to deal withI have no problems with the locationMy problem is corporate inefficienciesMy service was well over $The reason I chose Pep Boys was that they offer rewards points based on servicesSo, I was due at least $in rewards credits which expireThe problem? I never received themTrying to get a word through customer service is like climbing the Berlin WallNo response on the #Had to resort to tweeting their customer serviceThey responded with a customer complaint number and asked me to email Pep Boys SocialI did so on 6/and received a response on 6/that my complaint was forwarded to rewards services and that they would reach out within hrsWell it's now July 14th, nothing, nada, no responseI even sent a followup to the original email response from a week agoNothingWellIf this is how they value customers who regular visit their locations, I will say that is a reason I need to visit other vendorsI guess they don't realize that the $gets spent towards the service they do so in a way they don't lose money but gain it through repeat visitsI'm doneThey lose a loyal customer over nothingI plan on sharing my review on social media so others will see my experience before they decide to sign up for this rewards programUPDATE: I heard a generic response from Twitter that I would be contactedNothingJust more automated empty promises to respondNothing at all

From: <
#1155cc;">***>Date: Fri, Jun 20, at 11:AMSubject: *** *** # ***To: *** *** Dear *** ***,
We are in receipt of the complaint sent to your office by *** *** on June 16, We would like to apologize to *** *** for any inconvenience he may have experienced at our Pep Boys facility.
*** *** was contacted and his concerns were addressed*** *** is satisfied with the resolution
We again apologize as well as thank *** *** for allowing us the opportunity to address his concerns. Regards,
*** ***
Customer Service Coordinator Disclaimer: The information contained in this communication is confidential and only for the use of the intended addressee(s)If you have received this communication in error, any disclosure or use of such information is strictly prohibitedPlease notify the sender immediately and destroy all copiesThank you

Dear ***,
We are in receipt of the complaint sent to your office *** *** on April 3, We would like to apologize to **.*** for inconvenience he may have experienced at our facility.
Customer ordered tires and an oil change on
February 2, and made an appointment for 9:00am Sunday February 9, customer came in at 9:00am on Sunday and *** *** helped him They walked out to the vehicle(policy) and then back in*** finished writing up the work order at 9:and then took the work order out to the shop and gave it to *** at 9:*** pulled the vehicle in at 9:am and started draining the oil and dismounting the tiresWhile dismounting the tires and letting the oil drain he looked at the vehicleHe noticed the oil pan leaking and the wheel bearings on both sides were starting to have some play*** wrote up an estimate for the repair and gave it to the customerthe customer was upset and told *** all he wanted was tires and an oil change, not to look at anything else on his car*** had an issue putting the new TPMS sensor in so it took longer than it should hadVehicle was ready for pick up at 11:amcustomer left at noon.
On March 4th *** put in a complaint because of the weight time, he stated that we were too concerned with telling him what else was wrong with his car.
On March 9, *** came in and told me he wanted me to look at his rimsI looked at them and did see some scratches We advised him that we would watch the video and get back with him.
After further review of the CCTV video we are denying this claim
We again apologize as well as thank *** for allowing us the opportunity to address his concerns.
Regards,
*** ***
Customer Service Coordinator

Dear ** ***
We are in receipt of the complaint sent to your office by *** *** dated August 3, We apologize for any inconvenience *** *** may have experienced at our facility
dir="LTR">*** *** case is being handled by our claims departmentAny communication on this claim must go directly through Brenda B**All decisions made by our claims department are final
We again apologize as well as thank *** *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
*** ** ***

***@***.comMay (days ago)to me My name is *** ***I currently have a case open against pep boysI have settled this matter with pep boys and would like to close this case with the Revdex.com IF you have any questions feel free to contact me at
###-###-####Sent from my ***

Dear Ms.***,
We are in receipt of the complaint sent to your office on February 18, 2015 by Ms.***We apologize for any inconvenience Ms*** may have experienced at our facility,
dir="LTR">In order to further assist Ms*** with her concerns, we will need the store location she visitedOnce we receive this information we will than begin our resolution process
We again apologize as well as thank Ms*** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
Philadelphia, Pa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the steering wheel replacement that is being offered to me is just a regular steering wheel cover that I could purchase at many other hardware and service storesHad this been offered to me at the time when their service person damaged my wheel I would have felt that they were addressing my concerns in the momentInstead, I have had to contact Revdex.com to have my concern heard and taken care of. After my experience with Pep Boys I prefer to purchase one of these steering wheel covers on my own at another company who will take care of me in a more professional manner
Regards,
*** ***

Dear *** ***,We are in receipt of the
complaint sent to your office by *** dated May 19, We would like to
apologize to *** *** for any inconvenience he may have experienced at our Pep
Boys facility
face="sans-serif">After further review
of *** ***s claim, it was found that there is no evidence that the technician
could have damaged the seatWe are again denying this claim.We again
apologize as well as thank *** ***s for allowing us the opportunity to address
his concernsRegards, *** *** Customer Service Coordinator

Dear *** ***,
We are in receipt of the complaint sent to your office on March 10, by *** *** ***We apologize for any inconvenience *** *** may have experienced at our
facility.*** *** came to our facility for to have his suspension checked on his vehicleWe did suspension evaluation for $and advised of the repairs needed, *** *** declined the repairs
We pulled the vehicle out of our bayAs per Pep Boys policy we locked the vehicle and the keys were given to the cashier, *** *** paid and took his keys
*** *** went out to his vehicle and came back inside asking why we locked his vehicle and that none of the lock cylinders work and there for should have not locked the doorTwo employees went out side to help get the door unlocked and during that process the top of the door was scratched
A claim was opened # *** and the vehicle was fixed to the customers satisfactionA rental car was also provided
We again apologize, as well as thank *** *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

***,
We are in receipt of the rebuttal, sent to your office by ***
*** was given a refund for the amount on the gift cardNo further refunds are due
Reguards,
*** ***
Customer Service Coordinator

***
10:AM (minutes ago)
to ***, me
Dear *** ***,
We are in receipt of the complaint sent to your office by *** *** dated June , We would like to apologize to *** *** for any inconvenience he may have experienced at our
Pep Boys facility.
After researching *** ***'s claim, we found that the manufacture recommends that a P225/75/tire be installed on this vehicleWe installed at the customers request P275/60/GLS which is within specification,
We find no wrong doing on behalf of Pep Boys and no refunds are due.
We again apologize as well as thank *** *** for allowing us the opportunity to address his concerns.
Regards,
Robin S***
Customer Service Coordinator
Disclaimer: The information contained in this communication is confidential and
only for the use of the intended addressee(s) If you have received this
communication in error, any disclosure or use of such information is strictly
prohibited Please notify the sender immediately and destroy all copies Thank
you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Nobody is working with me! Another untruth from Pep Boys! The area director said they would get back to me and never did. The area director called once and wanted to convince me there is nothing wrong with the car (he wanted a technician to look at the car to prove that to me, which is pointless since they had the car twice and each time they said the car is fine, and it cost me more money to tow the car back to my house) and because I didn't accept that he vanished. He didn't call back the way he said he would. Pep Boys did not address my concerns, they just pretend to do so. How many lies can they tell? They do not take responsibility for paying for the damage they caused. After everything that happened, I do not trust Pep Boys at all!The only resolution I would accept at this point - after being clearly told by two different specialists (including one from ***, the maker of the car) that Pep Boys damaged my property - is for Pep Boys to pay for the damage. I would also like to mention that I complained to Pep Boys at the beginning of April and never heard from them. The only reason they bothered to call once was because of my complaint to the Revdex.comIt is unconscionable to me that a company that treats customers this way has the highest Revdex.com rating. I think that the public will think the same as well. I already heard a lot of negative feedback about them which I can share if needed. I will soon be happy to put in the paper the message from the customer care specialist. People will see the lies as well as the grammar error. "A
claim is open and the Area Director and our claims department are work with *** *** to come to an amicable resolution." More example of lying and negligence from Pep Boys!I will wait a few more days for their response. I will give them one more chance to do the right thing. Everybody is telling me that I am wasting my time with the likes of Pep Boys, but I think that they should have one more chance to do the right thing by me.
Regards,
*** ***

Dear *** ***,
We are in receipt of the complaint sent to your office by *** *** on September 20, We apologize for any inconvenience *** *** may have experienced at our facility
dir="LTR">** *** originally had his truck towed in because he was unable to put gas in his vehicle, because there was a garden hose stuck in the gas fill tube/pipeWe had to lower the gas tank in order to be able to dislodge the hose from the gas tankThe "over 400.00" dollars is what we charged the customer for this work
After the work, gas was able to be added to the tank from a portable gas tankThe vehicle was then started and *** *** picked up his vehicle and the transaction was completeA few days later, *** *** returned stating that whenever he added gas at the gas stations and held the gas pump at full blast, that the gas would shoot back out at himWe pulled his vehicle in and examined the pipeWe removed the pipe from the gas tank, lowering of the gas tank was not required this time as there was no garden hose lodged in the pipe
We inspected the pipe and, with the use of mirrors, attempted to view inside the neck of the gas tankWe suspect there is a valve internal to the gas tank that must have been damaged when the garden hose was put into the gas tank since as the customer stated, he did not have this problem before someone put the hose into the fill pipe and down into the tankNo charges were asked of the customer from this second visit as we simply wanted to make sure the problem was not something simply correctable or that we neglected to do or overlooked somethingNone of these was the case
At this point, we suggested that *** *** replace the tank or at least get a second opinion*** *** seemed to agree that a new gas tank was neededAt first, we gave him a quote for parts and labor to replace the gas tankHe stated that he would get back to usHe subsequently called and filed his complaintAfter conferring with our Area director and in the interest of Customer Satisfaction, we offered to do the work for *** *** for free so long as he supplied the gas tankHe asked for some time to think it overHe subsequently decided not to take the offer
We made one last and final offer to *** *** and offered to do the work for free and we would source the tank for him so long as he would pay for our COST of the tankHe asked for time to think about it but subsequently called back and declined
Our offer still stands for the installation free, but we will not be responsible for the issues with the gas tank due to this being the issue when he brought his vehicle to us
We again apologize as well as thank *** *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I went that route and with a case number and the only one I ended up getting in contact from was the store manager when I specifically requested not to talk to himThe General manager was willing to aftee me having to go through the trouble and hassle of customer serviceHe was disrespectful to me in person and only is willing to give service when its it print or being recorded
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Manager Matt & Assistant Manager Joe resolved the situationPep boys Store #* need to work on there customer service skills and learn to work as a team
Regards,
*** ***

Dear ***,
We are in receipt of the complaint sent to your office on July , by *** *** ***We apologize for any inconvenience *** *** may have experienced at our facility
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To further assist *** ***, we will need the Pep Boys location she visitedOnce we received the requested location we will than begin our resolution process. We again apologize, as well as thank *** *** for allowing us the opportunity to address her concerns.. Regards, Robin S*** Customer Care Specialist Pep Boys West Allegheny Avenue Philadelphia, Pa 19132 Phone: ###-###-#### Fax: ###-###-####

Dear *** ***,
We are in receipt of the rebuttal sent to your office on September 25, by *** *** ***. As stated in our prior response a claim was opened on behalf of *** ***If *** *** is not satisfied with her claim, we ask that she contact her claim adjuster. We again apologize, as well as thank *** *** for allowing us the opportunity to address her concerns..Regards,Robin S*Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa 19132Phone: ###-###-####Fax: ###-###-####