Pep Boys

Dear Mr***,
We are in receipt of the rebuttal sent to your office by Mr***t
We again apologize, but our prior response stands firm
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
Philadelphia, Pa

Dear *** ***,
We are in receipt of the complaint sent to your office by *** *** *** on April 29, 2015.We apologize for any inconvenience *** *** may have experienced at our facility
dir="LTR">*** *** came to our Roswell location on April 9, with a non functional a/c system in his *** *** *** requested to have the vehicle inspected for needed service(s) and/or repair
*** *** was advised of the cost for initial evaluation ($plus cost for Freon) and agreed to have leak evaluation performed to diagnose the source of problem concerning the faulty a/c system*** *** was advised as to the additional cost of the Freon and authorized the service technician to continue forward with the evaluationWhen the Freon level was corrected, the a/c compressor was tested by leak detection and was found to be faulty (leaking) and needing to be replaced*** *** was given an estimated cost of repair and declined any service at that time
Almost three weeks later the *** *** returned in search of a refund for the evaluation fee and cost of the Freon*** *** stated that he had taken the vehicle to an independent mechanic that had "simply refilled the Freon and now he had cold air again."An explanation was given to *** *** that the compressor does work, as long as there is Freon in the system, and that when the Freon leaks out through the compressor, he will not have cold air anymore*** *** stated he still wanted a refund , but was informed by the Customer Service Manager that he would not be able to issue a refund at that time*** *** was advised to contact Service Manager Allan L*** regarding any refund that may be availableAfter contacting Allan, *** *** came to the store to discuss with Allan about the service performed and a possible refundAs Allan explained to *** *** as I had regarding the continued loss of Freon affecting the a/c system performance,
*** *** became belligerent and began making statements that Customer Service Managerunderstood his complaint and that he should be issued a full refund and that the diagnosis had been wrong from the start
*** *** was advised that these statements were made based upon the information presented to Customer Service Manager at the time of initial complaint and that after reviewing all of the information, we did nothing wrong
*** *** was offered a refund if only he would allow us to measure the pressures concerning the compressor, so that we could verify that there was an actual charge left in the system*** *** immediately left without allowing a 2nd evaluation (at no charge) to be done on the a/c system
We again apologize as well as thank *** *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear ***,
We are in receipt of the complaint sent to your office on July , by *** *** ***We apologize for any inconvenience *** *** may have experienced at our facility
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** *** brought his vehicle in for a noise Our inspection uncovered many conditions requiring repair During the course of our discussions, we offered to repair his car, but cautioned there were other issues that cause the noise We recommended repairing the most serious first which he authorized (Control arm and bearings since there was serious and movement in the parts requiring repair) After repairing the front there was still a noise coming from the rear We recommended replacing both rear bearings and cautioned the whole axle may need to be replaced ** *** authorized the work and we replaced the rear bearings After the repair, we test drove with ** *** and found a noise still coming from the rear We offered to apply all monies paid to this point for the replacement of the axle The axle replacement estimate was $ After applying the $he already paid, there would be an additional $due. Please note, ** *** was fully informed that has vehicle had multiple issues that cause noise and we offered to show him in the shop before proceeding with repairs Our final offer is to refund the $paid for the rear bearings or we can replace the rear axle for an additional $600. We again apologize, as well as thank *** *** for allowing us the opportunity to address his concerns.. Regards, Robin S*** Customer Care Specialist Pep Boys West Allegheny Avenue Philadelphia, Pa 19132 Phone: ###-###-#### Fax: ###-###-####

Dear *** ***,
We are in receipt of the complaint sent to your office on January 11, by *** ***We apologize for any inconvenience *** *** may have experienced at our facility
dir="LTR">The Area Director did investigate the claim that the oil was not changed, He reviewed the CCTV and found the technician did change the oil
We again apologize, as well as thank *** *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The compressor never failedWorked properly before, and after the alternator repairIs still working properlyThe failure in my air conditioner system was caused by a gas leak from a line broken by the mechanic who repaired the air conditionerThe shop manager told me that the compressor and the condenser were leaking and needed replacementThat statement was falseNone of both pieces were leaking, none have been replaced, and the system is working fine (after fixing the gas line broken by the mechanic of the business)Still no answer about my alternator failure after less than ten months of replaced and charging me for the repair
Regards,
*** ***

I had a very negative experience with Pep BoysThis was my first time going there and I was purchasing a new set of tiresI drove one hour to the locationI waited hours to have my tires put on and an alignmentWhen I arrived home, I realized that of my tires were backwardsThat would explain the loud roaring noise that I was hearing on the way homeI called the manager and he said they would take care of itWhen I got there on day 2, the 2nd tech removed the wrong set and put the tires on backwards so now I have backwards tires so he was honest enough to tell me he messed up and that he was correcting the issueHe had to do the whole set all over againThis was another hour and minutes of wait timeWhen it was finished all the manager said to me was sorry and thanks for your patienceReally? I am never going back there again

Dear *** ***,
We are in receipt of the complaint sent to your office on September 25, by *** *** ***We apologize for any inconvenience ***
*** may have experienced at our facility
The manager at this location have been trying to contact *** *** to address her concernsWe ask that *** *** contact the store and speak with Miriam or Art
We again apologize, as well as thank *** *** for allowing us the opportunity to address her concernsRegards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear *** ***,
We are in receipt of the
complaint sent to your office by *** *** on June 2, 2014, We would like
to apologize to *** *** for inconvenience he may have
experienced at our
Pep Boys facility*** *** did return several times with his vehicle
after our first repair, however the first time was due to the distributor
failed, which we would have no way of knowing if a part is going to failWe
replaced the distributorThe next two
times *** *** returned with repairs needed that had nothing to do with the
prior repairsOne repair was a fuel pump and the next was a computer
We do apologize, however we are declining a refund , due to the repairs
*** *** received had nothing to do with the repairs needed
We again apologize as well as thank *** *** for allowing us the opportunity to address his concernsRegards,
*** *** Customer Service Coordinator

Dear Ms***,
We are in receipt of the complaint sent to your office by Ms*** .We apologize for any inconvenience Ms*** may have experienced at our facility
The service
manager entered a claim, that claim was paid on Monday July 13,
We apologize as well as thank Ms*** for allowing up the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
Philadelphia, Pa

Dear *** ***,
We are in receipt of the complaint sent to your office by *** *** *** on September 5, We apologize for any inconvenience *** *** may have experienced at our facility
dir="LTR">*** *** was contacted and offered a refundA check is being requested to be sent to *** ***
We again apologize as well as thank *** *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear *** ***,
size="2" face="sans-serif" "">We are in receipt of the complaint sent to your office on March 04, by *** ***We apologize for any inconvenience *** *** may have experienced at our facility.*** *** purchased the parts on lineIf these parts were incorrect it would only mean the wrong information was given at the time of purchase*** *** could have brought the parts back to our facility for the correct parts or a refundFor what ever reason *** *** chooses to have the parts installed by re threading.Our process for *** ***'s complaint would be to enter a product/labor claim, however we feel this claim would be declinedWe ask that *** *** fax the receipts for the parts/labor to ***.Once we review the receipts we will determine a refund amount.We again apologize, as well as thank *** *** for allowing us the opportunity to address her concerns..Regards,Robin S*Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa 19132Disclaimer: The information contained in this communication is confidential and only for the use of the intended addressee(s)If you have received this communication in error, any disclosure or use of such information is strictly prohibitedPlease notify the sender immediately and destroy all copiesThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Dear ** ***,
I want to take this opportunity to thank you and the Revdex.com metro washington DC & eastern pennsylvania for hearing my voice and advocating for me during such a stressful and difficult times I have been through with pepboys. I am writing this email to let your office know that, pepboys and myself have been able to resolve this issue amicably and I hope nothing of this nature will ever happen in the future .
Regards,
*** *** ***
Regards,
*** *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:If the calls I placed to the customer service line that are supposed to be recorded and monitored can be pulled and listened to you will hear that I specifically said the wheel bearing was damaged prior to coming into pep boys everything else was not damaged prior to my visitAlso my hood release latch was fully in tact prior to visiting pep boys, it was the third visit where it got broke and no one told meAlso three district manager was supposed to call me back and has yet toI haven't returned to get my hood release latch fixed because every time I visit the store something else gets broke so I would rather leave it broke than risk another on damages to my vehicle
Regards,
*** *** ***

Dear *** ***,
We are in receipt of the
complaint sent to your office *** *** on April 2014, We would like
to apologize to *** for inconvenience he may have experienced
at our
facility.*** was given a full refund on April 17,
2014.We again apologize as well as
thank *** for allowing us the opportunity to address his
concernsRegards, *** *** Customer Service Coordinator

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** *** *** *** **###-###-####no resolution to this date

Dear *** ***,
We are in receipt of the complaint sent to your office on December 10, 2014, by *** *** We apologize for any inconvenience *** *** may have experienced at our
facility.This complaint has been resolved, *** *** did receive a refund on the rental
We again apologize, as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue

Dear *** ***,
We are in receipt of the complaint sent to your office on December 8, 2014, by *** ***We apologize for any inconvenience *** may have experienced at our facility
dir="LTR">*** *** was contacted and asked to return to our facility for the oil he is requesting
We again apologize, as well as thank *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

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1:PM (minutes ago)
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Dear *** ***,
We are in receipt of the complaint sent to your office by *** *** *** dated June 7, We would like to apologize to *** *** for any inconvenience she may have experienced at our Pep Boys facility.
*** *** was contacted by the Area Director and her concerns were addressed
We again apologize as well as thank *** *** for allowing us the opportunity to address her concerns.
Regards,
*** ***
Customer Service Coordinator

Dear *** ***, 34, 34)">We are in receipt of the complaint sent to your office on December 1, by *** *** We apologize for any inconvenience *** *** may have experienced at our facility.A claim was entered in September 2014, and a refund check was sent to *** ***Attached is a letter sent to *** *** along with the check.We again apologize, as well as thank *** *** for allowing us the opportunity to address her concerns..Regards,Robin S*Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa

Dear *** ***,According to our last response *** *** was advised to return and receive her gift card, however we do not want to prolong *** ***s frustration, we will be mailing a gift card to *** *** in the amount of $she can expect it to arrive in 5/days..Dear ***,We are in receipt of the complaint sent to your office on January 29, by *** ***We apologize for any inconvenience *** *** may have experienced at our facility, We apologize to *** *** for the lack of Customer Service she received and the delay in a resolution/apology*** *** was offered a gift card as part of our apology.We again apologize as well as thank *** *** for allowing us the opportunity to address her concerns.Regards,Robin S*Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa