Pep Boys

Dear ***,
We are in receipt of the complaint sent to your office on August 7, by *** *** ***We apologize for any inconvenience *** *** may have experienced at our facility
""> The Service manager discounted *** ***'s bill from $to $ 425.00. We again apologize as well as thank *** *** for allowing us the opportunity to address his concerns. Regards, Robin S*** Customer Care Specialist Pep Boys West Allegheny Avenue Philadelphia, Pa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: there was no response
Regards,
*** ***

Dear ***, We are in receipt of the letter sent to your
office by *** *** on June 16, We would like to apologize to **
*** for any inconvenience he may have experienced at our
Pep Boys
facility**
*** received a refund on June 19, 2014We again apologize as well as
thank *** or allowing us the opportunity to address his
concernsRegards, *** *** Customer Service Coordinator

Dear *** ***,
We are in receipt of the complaint sent to your office by *** *** *** We apologize for any inconvenience *** *** may have experienced at our facility
To further assist
*** *** with his concerns, we will need the store location he visited
Once we receive this information ,we will than begin our resolution process
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

From: *** [mailto:***] Sent: Friday, April 24, 5:AMTo: complaintsSubject: Re: You have a New Message from Revdex.com Serving Alaska, Oregon & Western Washington Complaint #*** Hello, pep boys installed new tires and verbally promised on April by telephone that I would not need to pay for rotations and balancing the life of the new tires, as I had already purchased the lifetime balance and rotation packageHowever, when I picked up my car, the manager appeared to rescind or contradict the agreement we reached on the 13thPlease help me confirm the status of the balance and rotation costs.Sent from my ***

Dear *** ***,
We are in receipt of the complaint sent to your office by *** *** dated August 1, We apologize to *** for inconvenience he may have experienced at our facility
dir="LTR">*** came in to our facility on July 8, 2014, he stated his vehicle would start and than cut offhe explained all the repairs he had done to the vehicleWe ran some test and replaced the ECT sensor and cleaned the fuel system
*** was advised that he needed a throttle body and the vehicle was getting low fuel pressureWe advised *** that if he supplied the fuel pump we would install the pump at no chargeIt was around two weeks before *** supplied us with the fuel pump
The fuel pump is being installed at no charge today and will be ready for pick up on Friday August 15,
We again apologize as well as thank *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear *** ***,
We are in receipt of the complaint sent to your office on September 25, by *** *** *** We apologize for any inconvenience *** *** may have experienced at our
facility.*** *** returned to our facility for a refund
We again apologize, as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: my original complaint was not explained to me and doing another alignment at Pep Boys would be a waste of my timeYou have not made an effort in telling me why you did not align my vehicle the first time and why you have not aligned my vehicle the second timeBoth alignments were done with the same exact "new part" you claim I changed which was changed over months prior to the first alignmentI would like a full refund to conclude this complaint.
Regards,
*** ***

Dear [redacted] ,
13px">
We are in receipt of the complaint sent to your office on September 29, by [redacted] We apologize for any inconvenience [redacted] may have experienced at our facility. [redacted] was contacted and advised to return to this location for a refund. We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns. Regards,Robin S*Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa

Dear *** ***, We are in receipt of the letter sent to your
office by *** *** on June 16, We would like to apologize to **
*** for any inconvenience he may have experienced at our
Pep Boys
facility*** placed an
Special Order over the phone, Unfortunately the part was on back order, We **
*** to let him know that the part will be at least two weeks on back order,
but he did not answer so we left a message, Once the part arrived to our store,
we called *** to let him know that the part he ordered had arrived, but
again *** did not answer and again we left him a message, customer spoke
to me and I explained him the process of returning a Special order and that
there will be a re-stocking fee of 20%, *** was not informed about a re-stocking fee for returning
the part, Being that said, we will process a full refund for the
inconvenience.We again apologize as
well as thank **.*** or allowing us the opportunity to address his
concernsRegards, *** *** Customer Service
Coordinator

Dear *** ***,
We are in receipt of the complaint sent to your office on October 15, by *** *** *** ***We apologize for any inconvenience *** *** *** may have experienced at our facility.*** *** was contacted and returned back for the repairs needed. We again apologize, as well as thank *** *** *** for allowing us the opportunity to address her concerns..Regards,Robin S*Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa

Dear *** ***, 34, 34)">We are in receipt of the complaint sent to your office on November 3, by *** *** *** We apologize for any inconvenience *** *** may have experienced at our facility.*** *** was contacted several times, but we were unable to connect with himWe ask that *** *** return the call and speak to Mario.We again apologize, as well as thank *** *** for allowing us the opportunity to address his concerns..Regards,Robin S*Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa 19132Phone: ###-###-####Fax: ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
If that thing is true as what they said, why is it the " *** *** ", check that thing out and didn't see nothing wrong with my strut and had them align within it's specification*** *** for you information is one of the *** dealership here in Rhode Island that service *** *** that has almost similar to *** ***To them (Pep Boys), who stand in the wrong doing of their employee is wrong, It's only $but the reputation of them will gonna be in my mind and if I can pass it to all the people I knew to warn them, I will do it so that they can't get advantage ofAs far my car is concern, it runs perfect after *** *** Fix it
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I am currently in the same situationI had not come to any agreements with PEP Boys in Gallup, NMPlease see attachment letterPlease give me a call using my daughter *** ***'s phone number at ###-###-#### to discuss with her on the status of my complaint no***
*** ***
Regards,
*** ***

Dear *** ***,We are in receipt of the
complaint sent to your office by *** *** *** dated May 13, We would
like to apologize to *** *** for any inconvenience she may have experienced at
our Pep Boys facility*** *** was contacted by the Area Director and both have
come an agreeable refund.We again
apologize as well as thank *** *** for allowing us the opportunity to address
her concernsRegards, *** *** Customer Service
Coordinator

After speaking to the customer there are several issues that were not communicated properly or followed up with The issues were corrected and not only will information be brought to attention but it will also serve as a training tool to help assure that we are always providing the
best service we possible can to our customers

Dear *** ***, We are in receipt of the letter sent to your
office by *** *** *** *** on June 5, We would like to apologize
for any inconvenience *** *** may have experienced at
our Pep Boys
facilityAfter
further review of *** *** online purchase, we found that we did have a
system issue, this issue has been corrected and *** ***'s remaining order
has been shipped .We again apologize as well as thank *** *** for allowing
us the opportunity to address his concerns
Regards,
*** *** Customer Service Coordinator

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:nothing true from what he said .I will send written details to your Revdex.com office in the next hour
Regards,
*** ***

Dear ***,
We are in receipt of the complaint sent to your office by *** *** *** on July 7, 2014, We would like to apologize to *** *** for inconvenience she may have experienced at our Pep Boys
facility.*** *** was contacted and offered a refund for the diagnosticWe again apologize as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa
Fax: ###-###-####

Dear *** ***,
We are in receipt of the complaint sent to your office *** *** on April 2014, We would like to apologize to *** for inconvenience he may have experienced at our facility
Customer *** *** ***, came into Pep Boys on March 13, to have a state inspection done*** *** was the service writer that wrote the work order that included a oil changeThe technician pulled the vehicle in and started the inspection, he found the vehicle needed several repairs, *** was contacted, but declined the repairs and advised the technician that he wanted to take his vehicle to another facility for a second opinion
On March 19, 2014, *** returned to have the repairs done in order to pass inspectionthe repairs were performed and the vehicle was picked up
*** called the next day and asked why the vehicle was running rough, we advised that a diagnostic was not performed, but that we would do one at no costWe found that cylinder # had no compression and that they needed a engineWe offered to get a price for a engine , which we did and also informed the customer that we would work with the price
*** advised that he would return at a later date, but has not returned
We performed repairs that were needed to pass a state inspection, which had nothing to do with *** needing an engineWe are willing to work with the price, however no refunds are due
We again apologize as well as thank *** for allowing us the opportunity to address his concernsRegards,
*** ***
Customer Service Coordinator