Pep Boys

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The repairs needed were completed at the service centerI paid $~ to repair all damages mentionedThe job completed was told to me by the service manager and the cashier at pick up that all services to repair mentioned damages were now completedHow I can not have completed these repairs is puzzling as I was told by two working associates that all work was completed to fix the issues that were presentAfter the services were completed my car broke down with the check engine light and oil indicator light both visible at break downThe car has not be been back in since, as this case has been pendingThe services preformed again were to fix the vehicle after the first break down (post oil change)Upon pickup vehicle was driven for days before breaking down on day of having it backFeel free to keep in touch via my cellphone ###-###-####Call me 24/as this issue at this point is absurd
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** ***
This is typical of PEP Boys from what I read on the internet boardsYou need to monitor your storesSomeone will not be as civil as I am about it I will post everywhere possible thatt his has happened. The failure to change it was discovered by a mechanicI will get a statement fromhim and submit it for the world to see
Revdex.com is again useless

Dear Ms.***,
We are in receipt of the complaint sent to your office on January 21, by Mr***We apologize for any inconvenience Mr*** may have experienced at our facility,
We
apologize to Mr*** for the inconvenience this causedMr*** placed the order, but when he went to pick up the order, the 30% coupon had expiredWe apologized and issued Mr*** the discount
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
Philadelphia, Pa

Dear ***,
We are in receipt of the complaint sent to your office on October 2, by *** *** ***We apologize for any inconvenience *** *** may have experienced at our facility
"">The manager did reach out to *** *** and addressed her concerns, they have come to an agreement of a refund for $ 167.44We again apologize as well as thank *** *** for allowing us the opportunity to address her concerns.Regards,Robin S*Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa 19132Phone: ###-###-####Fax: ###-###-####

RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.Inboxx *** *** Jun (days ago)to me The business and I have resolved the
issues.Thanks.*** ***

Dear Mr***, We are in receipt of the complaint sent to your office on April 1, by Ms*** We apologize for any inconvenience Ms*** may have experienced at our facility.The Area Director did communicate to with Ms*** via emailHe apologize as well as offered Ms*** a refund for the $she requested. We again apologize as well as thank Ms*** for allowing us the opportunity to address her concerns.. Regards, Robin S*** Customer Care Specialist Pep Boys *** *** *** *** Philadelphia, Pa 19132 Phone: ###-###-#### Fax: ###-###-####

*** ***
7:PM (hours ago)
tome
Hello ***,
I came home today and checked the mail, the check from Pep Boys was in there please close the case. Thank you so much

Dear Ms***,
We are in receipt of the complaint sent to your office on January 06, by Ms*** *** We apologize for any inconvenience Ms*** may have experienced at our
facility.Ms*** had her vehicle towed into our shop for an oil leak diagnosisThe estimate was given and the declined services were entered on the repair orderRob B*** Service Manager, gave Ms*** an accurate estimate to repair (cam, crank seals and oil pump)Ms*** declined repairs and Rob advisedMs*** at that time that she should not drive the car due to it was still leaking oil badlyRob advised Ms*** that if she continued to drive the car the engine would lock upThe services were declined and the comment was made that damage was being caused to the balance shaft belt already due to driving the car
We find no wrong doing on behalf of Pep boys and no refunds are due
We again apologize, as well as thank Ms, *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
Philadelphia, Pa

Dear ***, We are in receipt of the complaint sent to your office *** *** on March We would like to apologize to *** for any inconvenience he may have
experienced at our facilityThe Service manager contacted *** and explained that the warranty was not purchased at the time of saleThe service manager has made arrangements for *** to go to another location at *** * *** *** ***, *** ***, NVThe manager *** will assist *** by refunding and re-ringing the sale, so the rebate can be givenWe again apologize as well as thank *** for allowing us the opportunity to address her concernsRegards, *** *** Customer Service Coordinator

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:The business did refund my money after my vacation was ruined because I was without a car More care should be taken when dealing with customers vehicles I was guaranteed that I would have no problem with my vehicle, when in fact that was false
Regards,
*** ***

I am writing about the Pep Boys located on Grand and Oak Park Avenue Whithin the past months, I have spent about 2,in repairs I go here because it is my neighborhood auto mechanic and it is close to my home as I have a young child at home I have a H*** Civic and I don't understand why I have had so many repairs had happened within a short amount of time and the money it costs They have always put the orginal price quoted down but I honestly think they have taken advantage of me and my ignorance of cars

Dear ***, We are in receipt of the complaint sent to your office *** *** on March We would like to apologize to *** for any
inconvenience he may have experienced at our facilityWe replaced a water pump, which would have no affect on the instrutment cluster**.***'s rquest is being dened
*** was given several refunds in the past for repairs rendered, no further refunds or repairs are dueWe again apologize as well as thank *** for allowing us the opportunity to address his concernsRegards, *** *** Customer Service Coordinator

Dear *** ***We are in receipt of the complaint sent to your office on January 13,by *** ***We
apologize for any inconvenience *** *** may have experienced at our facility.*** *** was first unhappy with the tow pep serviceI apologized for their apparent negligence, and suggested that if she had free towing through her insurance, to use that to at least get the car back in our shop to see what the issue may beShe was happy with that suggestionOnce the vehicle was in our shop we checked the battery because the vehicle took a jump to get it into our shopIt was tested, it came back as a bad battery
*** *** was contacted and advised that it needed a battery before we could go any further in diagnosing the vehicleShe agreed to those chargesOnce the battery was replaced the vehicle still would not startThe vehicle was acting as if it had been flooded (which made sense, since the customer informed us that her daughter did attempt to start the car multiple times)The mechanic removed the a couple spark plugs to further verify our suspicionsThe plugs were fuel soakedWe then recommended changing the spark plugs due to their conditionShe informed me that had been done a few months ago (I believe August)I told her that since they had been soaked with fuel, unfortunately, it didn't matter how new they wereThe spark plugs, and I believe a coil/boot that was also soaked, were replaced
*** *** was advised before performing this work that we were hoping that this was the "end all" as far as repairing the issue, however, we were just taking the natural courses as the problems showed themselvesAfter she approved the spark plugs and coil on top of the battery, we did the workUnfortunately, the vehicle tried to start, but would not be consistentBefore calling the customer yet again, we did a compression test which showed us that or more cylinders were low on compressionWe concluded that the valve timing was offAgain, I called *** *** with less than satisfying newsI informed her that we would have to move yet another step further to be completely certain that the timing was offHowever, I specifically informed her that even if that is verified, I could not guarantee that changing the timing components would be the end of thisI informed her that it depended on the condition of said components, and the history of the vehicles maintenance, which she could not be too certain of herself due to the fact that they hadn't owned it for all that long (her words paraphrased, not mine)She, after her and I talked at length about the possible outcomes and fact that we both agreed a couple thousand dollars (based off rough estimates of scenarios we were discussing) may be too much money to put into this specific vehicle with no certainty, decided to have us further verify possible conditions
The timing cover was removed, the timing was off and the condition of the parts resembled that of parts that had not been properly lubricated or maintainedWe then drew the conclusion that there had been a lapse in maintenance over a long period of timeAgain, that is an assumption due to the fact that we do not know the history of the vehicleI was very adamant about telling the customer that we could not be exactly sure what would cause this, due to the fact that it was a pre-existing condition prior to visiting our store as noted on the first WO *** under the General Comments section
After her and I going over it multiple times and bouncing possible outcomes and monetary issues off of one another, she told me thank you for being patient with her, and she was going to take a few days to think about the options and call me back once she had made a decisionI told her that I would order the parts that day so that there would be less delay on getting the car returned to her if she chooses to do the work, which I did
I was advised that *** *** had called in regards to not being called about the parts coming in (which I don't recall ever telling her I'd do since she had to make up her mind), then she called and told someone that a tow truck was coming to get the vehicle, so we gave the tow truck driver the keys when he arrived and he said he would be back later to pick it up (which he didn't do), then she called back after they had the keys, and said not to give anyone the keys other than her or her daughterThis happened over a period of about 3-daysShe shows up to get the vehicle and we had no keys, because they were already released to the tow truck driver that she initially set up
We find no wrong doing on behalf of Pep Boys and no refunds or repairs are due
We again apologize, as well as thank *** *** for allowing us the opportunity to address his concerns

Dear ***,
We are in receipt of the complaint sent to your office by *** *** dated June 23, We would like to apologize to *** *** for any inconvenience he may have experienced at our Pep Boys facility. The Service manager has tried several times to reach *** ***We ask that *** *** return to this location and allow Pep Boys the opportunity to address her concerns. We again apologize as well as thank *** *** for allowing us the opportunity to address her concerns.. Regards,
*** *** Customer Care Specialist Pep Boys West Allegheny Avenue Philadelphia, Pa 19132 Phone: ###-###-#### Fax: ###-###-####

Dear *** ***, We are in receipt of the rebuttal sent to your office by *** *** . We again apologize, but our prior response stands firm. Regards, Robin S*** Customer Care Specialist Pep Boys *** *** *** ***
*** ** ***
*** ***
*** ***

Dear Ms.***,
We are in receipt of the complaint sent to your office on February 17, by Ms***We apologize for any inconvenience Ms*** may have experienced at our facility,
In order
to further assist Ms*** with her concerns, we will need the store location she visitedOnce we receive this information we will than begin our resolution process
We again apologize as well as thank Ms*** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist

Dear ***,
We are in receipt of the complaint sent to your office on July , by *** *** *** We apologize for any inconvenience *** *** may have experienced at our facility
To further
assist *** *** , we will need the Pep Boys location he visitedOnce we received the requested location we will than begin our resolution process
We again apologize, as well as thank *** *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa
Fax: ###-###-####

Dear *** ***,
We are in receipt of the complaint sent to your office on February 19, by *** *** We apologize for any inconvenience *** *** may have experienced at our facility
dir="LTR">*** ***'s concerns were addressed by the service manager
We again apologize, as well as thank *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue

Dear ***,
We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience ***
may have experienced at out facility, and to your office for the delay in our resonse
*** came in on January 30, for overheating and car was shutting offWe offered a coolant system evaluation which was $We found that water pump was leaking recommended taking the timing cover off and revise inspection*** approved the inspectionThe technician found that the water pump was indeed leaking
On February 13, the car was towed back for a coolant leaking again .Upon reinspecting the vehicle our technician found that radiator had a crack.During *** visits we recommended water pump, timing belt and also all the cam and crank seals as the vehicle was leaking oil and coolant massively, timing belt and all internal parts inside were saturated in oil and coolant*** Spoke with *** and *** also spoke with *** son as well and both were advised that the repairs were more than what the value of what the car is worth On February 13, *** called *** *** to advise the radiator needed replacing *** *** got very upset and asked me why didn't we catch that the first time when we did the water pump? *** replied to *** that we cant recommend replacing a part unless we see if it is starting to fail or has completely failed and at the time of the original repair there was no apparent issue with the radiator
It was also explained to *** with the new water pump and new upper and lower radiator hoses pressure built up and blew out the weakest part of the cooling system
*** approved all repairs renderedWe find no wrong doing on behalf of Pep Boys and no refunds are due
We again apologize as well as thank *** for allowing us the opportunity to address her concerns
Regards,
*** ***
Customer Service Coordinator