Pep Boys

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

ear *** ***,
We are in receipt of the complaint sent to your office by *** *** dated June 23, We would like to apologize to *** *** for any inconvenience she may have experienced at our Pep Boys
facility.On January 3, 2012, we replaced the rack and pinon , also preformed alignment mileage on the vehicle at time of this visit was
The next visit was on May 5, *** *** stated she hit a pothole in roadWe preformed alignment under warranty mileage this visit was no other parts or labor were done
On October 5, mileage we replaced front brakes, changed oil and filter , replaced both left and right hub bearings and preformed alignment which , *** *** charge $*** *** also advised that her vehicle was pulling to the right, we also balanced tires for her on that day if there was a tire problem we would have found it that day
The next visit to the store mileage was 82247, we replaced rack and pinon that was leaking *** *** had a warranty for the part, so we charged her for labor and found that two outer tie rod ends were bad these were original parts never changed out , also preformed alignment for $
Pep boys position in this matter that rack and pinion was covered 100% however labor warranty was only months 4,miles stated on initial invoice dated on January 3, Customer claim of part not being replaced is not validAdditional work was the installation of outer tie rod ends which required replacement and were original parts Since 2012, *** *** has returned for repairs other than rack and pinion
A full refund is denied however we can offer trade in credit on old tires for customer satisfactionIf *** *** would like to accept this offer, we ask that she return top our facility and see the service manager
We again apologize as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
*** ***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa
Phone: ###-###-####
Fax: ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** ***
This is typical of PEP Boys from what I read on the internet boardsYou need to monitor your storesSomeone will not be as civil as I am about it I will post everywhere possible thatt his has happened. The failure to change it was discovered by a mechanicI will get a statement fromhim and submit it for the world to see
Revdex.com is again useless

*** ***
7:PM (hours ago)
tome
Hello ***,
I came home today and checked the mail, the check from Pep Boys was in there please close the case. Thank you so much

Dear ***, We are in receipt of the complaint sent to your office *** *** on March We would like to apologize to *** for any
inconvenience he may have experienced at our facilityWe replaced a water pump, which would have no affect on the instrutment cluster**.***'s rquest is being dened
*** was given several refunds in the past for repairs rendered, no further refunds or repairs are dueWe again apologize as well as thank *** for allowing us the opportunity to address his concernsRegards, *** *** Customer Service Coordinator

Dear ***, We are in receipt of the complaint sent to your office *** *** on March We would like to apologize to *** for any inconvenience he may have
experienced at our facilityThe Service manager contacted *** and explained that the warranty was not purchased at the time of saleThe service manager has made arrangements for *** to go to another location at *** * *** *** ***, *** ***, NVThe manager *** will assist *** by refunding and re-ringing the sale, so the rebate can be givenWe again apologize as well as thank *** for allowing us the opportunity to address her concernsRegards, *** *** Customer Service Coordinator

Dear ***,
We are in receipt of the complaint sent to your office on October 2, by *** *** ***We apologize for any inconvenience *** *** may have experienced at our facility
"">The manager did reach out to *** *** and addressed her concerns, they have come to an agreement of a refund for $ 167.44We again apologize as well as thank *** *** for allowing us the opportunity to address her concerns.Regards,Robin S*Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa 19132Phone: ###-###-####Fax: ###-###-####

I am writing about the Pep Boys located on Grand and Oak Park Avenue Whithin the past months, I have spent about 2,in repairs I go here because it is my neighborhood auto mechanic and it is close to my home as I have a young child at home I have a H*** Civic and I don't understand why I have had so many repairs had happened within a short amount of time and the money it costs They have always put the orginal price quoted down but I honestly think they have taken advantage of me and my ignorance of cars

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:The business did refund my money after my vacation was ruined because I was without a car More care should be taken when dealing with customers vehicles I was guaranteed that I would have no problem with my vehicle, when in fact that was false
Regards,
*** ***

Dear Mr***, We are in receipt of the complaint sent to your office on April 1, by Ms*** We apologize for any inconvenience Ms*** may have experienced at our facility.The Area Director did communicate to with Ms*** via emailHe apologize as well as offered Ms*** a refund for the $she requested. We again apologize as well as thank Ms*** for allowing us the opportunity to address her concerns.. Regards, Robin S*** Customer Care Specialist Pep Boys *** *** *** *** Philadelphia, Pa 19132 Phone: ###-###-#### Fax: ###-###-####

Dear Ms***,
We are in receipt of the complaint sent to your office on January 06, by Ms*** *** We apologize for any inconvenience Ms*** may have experienced at our
facility.Ms*** had her vehicle towed into our shop for an oil leak diagnosisThe estimate was given and the declined services were entered on the repair orderRob B*** Service Manager, gave Ms*** an accurate estimate to repair (cam, crank seals and oil pump)Ms*** declined repairs and Rob advisedMs*** at that time that she should not drive the car due to it was still leaking oil badlyRob advised Ms*** that if she continued to drive the car the engine would lock upThe services were declined and the comment was made that damage was being caused to the balance shaft belt already due to driving the car
We find no wrong doing on behalf of Pep boys and no refunds are due
We again apologize, as well as thank Ms, *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
Philadelphia, Pa

Dear Ms.***,
We are in receipt of the complaint sent to your office on January 21, by Mr***We apologize for any inconvenience Mr*** may have experienced at our facility,
We
apologize to Mr*** for the inconvenience this causedMr*** placed the order, but when he went to pick up the order, the 30% coupon had expiredWe apologized and issued Mr*** the discount
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
Philadelphia, Pa

RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.Inboxx *** *** Jun (days ago)to me The business and I have resolved the
issues.Thanks.*** ***

Dear ***,
We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience ***
may have experienced at out facility, and to your office for the delay in our resonse
*** came in on January 30, for overheating and car was shutting offWe offered a coolant system evaluation which was $We found that water pump was leaking recommended taking the timing cover off and revise inspection*** approved the inspectionThe technician found that the water pump was indeed leaking
On February 13, the car was towed back for a coolant leaking again .Upon reinspecting the vehicle our technician found that radiator had a crack.During *** visits we recommended water pump, timing belt and also all the cam and crank seals as the vehicle was leaking oil and coolant massively, timing belt and all internal parts inside were saturated in oil and coolant*** Spoke with *** and *** also spoke with *** son as well and both were advised that the repairs were more than what the value of what the car is worth On February 13, *** called *** *** to advise the radiator needed replacing *** *** got very upset and asked me why didn't we catch that the first time when we did the water pump? *** replied to *** that we cant recommend replacing a part unless we see if it is starting to fail or has completely failed and at the time of the original repair there was no apparent issue with the radiator
It was also explained to *** with the new water pump and new upper and lower radiator hoses pressure built up and blew out the weakest part of the cooling system
*** approved all repairs renderedWe find no wrong doing on behalf of Pep Boys and no refunds are due
We again apologize as well as thank *** for allowing us the opportunity to address her concerns
Regards,
*** ***
Customer Service Coordinator

Dear *** ***, We are in receipt of the rebuttal sent to your office by *** *** . We again apologize, but our prior response stands firm. Regards, Robin S*** Customer Care Specialist Pep Boys *** *** *** ***
*** ** ***
*** ***
*** ***

Dear ***,
We are in receipt of the complaint sent to your office on August , by *** *** ***We apologize for any inconvenience *** *** may have experienced at our facility
To
further assist *** ***, we will need the Pep Boys location she visitedOnce we received the requested location we will than begin our resolution process
We again apologize, as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear ***,
We are in receipt of the complaint sent to your office on January 29, by *** ***We apologize for any inconvenience *** *** may have experienced at our facility,
We
apologize to *** *** for the lack of Customer Service she received and the delay in a resolution/apology*** *** was offered a gift card as part of our apology
We again apologize as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear *** ***,
We are in receipt of the complaint sent to your office on March 30, by *** *** *** We apologize for any inconvenience *** *** may have experienced at our facility
dir="LTR">*** *** returned to our facility on Saturday April 4,and received a refund
We again apologize, as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear *** ***,
We are in receipt of the
complaint sent to your office by *** *** on May 5, 2014, We would
like to apologize to *** *** for inconvenience she may have
experienced at
our Pep Boys facilityOur claims
department is handling *** ***s concernsWe again apologize as well as thank *** *** for allowing us
the opportunity to address her concerns
Regards, *** *** Customer Service Coordinator

Dear ***,
We are in receipt of the complaint sent to your office on July , by *** *** *** We apologize for any inconvenience *** *** may have experienced at our facility
To further
assist *** *** , we will need the Pep Boys location he visitedOnce we received the requested location we will than begin our resolution process
We again apologize, as well as thank *** *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa
Fax: ###-###-####