Pep Boys

Dear Mr***,
We are in receipt of the complaint sent to your office on February 19, by Mr*** We apologize for any inconvenience Mr.*** may have experienced at our facility
dir="LTR">Mr*** was contacted and given a refund of $ on March 2,
We again apologize, as well as thank Mr*** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
Philadelphia, Pa

Dear *** ***, We are in receipt of the complaint sent to your office on January 06, by *** *** *** We apologize for any inconvenience *** *** may have experienced at our
facility.Below is the response from the Manager at this location. Car was towed in it had two flat tires on left side where the customer said it had been sitting for monthsCustomer then brought it back the same day and said it was overheating mechanic told him the thermostat might be stuck gave him an estimate and he refused the workThen came back on Saturday and said it was not overheating anymore*** *** was advised it over heats again to come backNEVER came in for an overheating problem. *** *** was contacted and advised of the above. We again apologize, as well as thank *** *** for allowing us the opportunity to address his concerns.. Regards, Robin SCustomer Care Specialist

Service Work Order #I'm very disappointed and upset that I am writing this as I have previously received good customer service from pep boys store id #on Jonestown rd in Harrisburg, PA I wish my most recent visit was the same but unfortunately that is not the case I brought my car in Friday 6/19/at 6:pm to have new wheels placed on my mazda The service rep who completed the job was Timothy Staver and he was very helpful and answered all my questionsI was happy with the way my new wheels looked but was concerned when I got in my car to leave as the check tire pressure alert light was on I exited my vehicle and went back to Timothy to share my concern and Timothy told me to just drive a little while and the light would turn off but if not to come back to the shop I went from the shop to my house which is less then minutes away I received a call from Timothy a little later informing me he forgot to give me back my bolts and told me to stop by the shop the following day to pick them up As it rained all day Saturday 6/20/the only time I drove my car was when I left my house to come back to pep boys to pick up my bolts and then return home Sunday morning 6/21/I saw that not only was my check tire pressure light still on but my front drivers side tire now had a bubble I mistakenly assumed I would be able to go back to pep boys and have the problem easily solved but this was not the case Phillip Raker who was working the desk, and the same man who had just saw me there Saturday when I picked up my bolts, and was the same man who signed me in Friday when I 1st brought my car in would not even consider the fact that perhaps something unintentional could have happened in the shop during the removal of my tires, removal of my stock wheels from my tires, the swap of my tpms sensors, & the rebuild of my new wheels onto my tires and back onto my car As far as Philip was concerned and the way he explained it to me is that I either curbed it or hit a pothole or something but it was ABSOLUTELY NOTHING they did I'm not a believer in coincidence so I am not convinced that the tires I've been driving with on the exact same roads I've been driving on for years decided to coincidently bubble less than hours after I left the shop in which my car received work on the wheels and tires If I came to the shop days ago and had work on my headlights then I would not show back up if a sudden issue with my tire appeared but the simple fact is my tires were fine, I came in on 6/19/to have my wheels swapped and a tire balance performed and less then hours later my previously perfectly fine tire now had a bubble and the check tire pressure light was still on I do not think anything was intentionally done to my tires but at the very least I would expect an offer to have it looked at or looked into if a problem that was not there before I came in appeared right after I received service I can assure you I did not curb my tire or go racing over any potholes As previously stated my car had very little movement after I left the shop Friday evening I've enjoyed the service I've previously recieved at pepboys and I am hoping the store will enact good customer service and look further into my matter instead of what happened when I was immediately told it was something I did and then was told I could either purchase a new tire from the store or I could go somewhere else to purchase my tire as their store does not carry my brand

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:They did not follow through with their response.
In all fairness, contact was attemptedI received a call at the office at 3:PM on Monday, 5/19/from a district managerSince I leave the office at about 3:PM, he left a very sincere sounding email about wanting to hear about my experience with the store staff, and making sure I get a refundHe also left me his cell phone number, so I could get back to him.I returned his call the next day, Tuesday, 5/at 12:30, I guess he must have forgotten his cell phone that day, as there was no answer, so I left a voice mail in return.
That was a week ago, I have yet to hear back from him, and have yet to receive any refund
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I was contacted by pep boys four days after I had contacted them and the Revdex.comIn my conversation pep boys offered me an oil change in exchange for the problem I had with themThey never offered any tire match nor did they even mention anything that had to do with tires with meThus response they have sent to you is completely inaccurate, they are just trying to make themselves look good in the eyes of the Revdex.comI will never ever trust them again, they are coNing people with lies and advertising to get them on the hook
Regards,
*** ***

Dear ***
We are in receipt of the complaint sent to your office by *** on July 1, 2014, We would like to apologize to *** for inconvenience she may have experienced at our Pep Boys
facility.
The Area Director spoke with this *** and have already made the following arrangements with ***:
1) *** will call Tow Pep and have her vehicle towed to a DIFFERENT store (#***) at no cost to her
2) We will revaluate her vehicle and determine what the problem is
3) If that problem is a result of the work we performed, we will correct it at no cost to her
4) If that problem is unrelated to the work we performed, we will provide her with an estimate for repair
We again apologize as well as thank *** for allowing us the opportunity to address her concerns. Regards,
*** ***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa
Fax: ###-###-####

Dear *** ***,
We are in receipt of the complaint sent to your office on December 10, 2014, by *** *** We apologize for any inconvenience *** *** may have experienced at our
facility.The service manager did order the tire for *** *** and satisfied this complaint
We again apologize, as well as thank *** *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue

Dear *** ***,
We are in receipt of the complaint sent to your office on January 2, 2015, by *** *** ***We apologize for any inconvenience *** *** may have experienced at our
facility.After *** *** filed a complaint, her repairs were reviewed by the service managerHe agreed to charge *** *** the original quoted price of $
We again apologize, as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***
We are in receipt of the complaint sent to your office by *** *** We apologize for any inconvenience *** may have experienced at our facility
Customer was issued a
credit of $on September 30,and a credit of $on October 1,
We apologize as well as thank *** *** for allowing up the opportunity to address her concerns,
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
*** ** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I am so sorry but the pep boys is located here in fresno ca ......please call me at *** and leave me a message thank you
Regards,
*** ***

Dear ***,
We are in receipt of the complaint sent to your office by *** dated July 11, We would like to apologize to *** for any inconvenience he may have experienced at our Pep Boys
facility.*** was contacted and asked to return to our facility for a refund
We again apologize as well as thank *** for allowing us the opportunity to address her concerns
Regards,
*** ***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear ***,
We are in receipt of the complaint sent to your office on September 10, by *** *** We apologize for any inconvenience *** *** may have experienced at our facility,
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The Area Director contacted *** *** and offered the requested refund*** *** has agreed to return to our facility for the refund.We again apologize as well as thank *** *** for allowing us the opportunity to address his concerns.Regards,Robin S*Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The manager lied about the amount he took off. the amount was not as he stated. There is no need for further action. I will not agree to a lie. He still didn't answer me on what he took the coupon off. This can come to a close. I just want on the record what really happened. The receipt state what the discount was. Thank you for looking into this matterI will never do business with Pep boys again.
Regards,
*** *** ***

Dear ***,
We are in receipt of the complaint sent to your office on October 15, by *** *** ***We apologize for any inconvenience *** *** may have experienced at our facility
*** ***
did return to our facility, at that time two new tires were installed
We again apologize as well as thank *** *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear Ms ***,
We are in receipt of the complaint sent to your office by *** ***, We apologize for any inconvenience Mr*** may have experienced at our facility
The service manager
contacted Mr*** and apologized for the misinformation he was given The manager explained that the tire would definitely be covered under the Road Hazard WarrantyMr*** explained that he already had the tire repaired and that he wanted a refund on the warranty
The manager advised Mr*** to return and he would refund him the warranty, and still warranty the tires in the future
We again apologize as well as thank Mr*** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
Philadelphia, Pa

Dear ***,
We are in receipt of the complaint sent to your office *** *** on February 2014, We would
like to apologize to *** for any inconvenience she may have experienced at our facility*** was contacted by the manager and an explanation was given to *** that the 15%off coupon was for the brakes only, so the manager gave her instead a 10% off the whole bill.The 15%off would have come to $but the 10%off came to $offWe again apologize as well as thank *** for allowing us the opportunity to address her concerns
Regards, *** ***
Customer Service Coordinator

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Complaint: ***
I am rejecting this response because:In the beginning you told me you had to diagnose the problem to see if you could fix the air conditioning in my car, when I asked, "could you fix it". I paid you ( $I believe ) !!! To tell me if you could fix the air conditioning in my car, you said "yes". You didn't say "no, because you have a cracked case". Now that you couldn't fix it you want to make excuses why you couldn't so you can keep my money, that's not acceptable. The people that fixed my car was up against the same odds and they gave no excuses. Just so you know I really don't even drive this car except when having work done on it. The problem was not a broken case it was the power module for the air conditioning and replacing all your defective parts that you put on my car (yes they told me that too) and that you should give me back my money. Now, you tell me, who should I listen to; the person that fixed the air conditioning or the person that had all excuses to why they could not fix it when they said they could. Now understand that I am not going away without justice so unless you’re talking about something that is not a slap in the face we'll just make a public spectacle of this matter and ourselves. Just pay me what we both no you owe me because next we'll be on the news
Regards,
*** *** ***

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Complaint: ***
I am rejecting this response because I did not hung up on anyone Pep Boys contacted me the Thursday before taking my daughter on a spring break vacation Someone from Pep Boys called me while on a college tour with my daughter When I attempted to answer, we were disconnected and I chose not to contact Pep Boys while on vacation There is nothing Pep Boys can do for me but give me a refund Why would I allow one of their mechanics to work on my car when they are not trustworthy and has put not only my life in danger by driving a car with bad brakes for a year but also my sixteen year old daughter and three year old *** grandson in danger as well I actually spent $to have my brakes fixed and Pep Boys took my money and did not provide me with the service I paid for All Pep Boys is worried about me supposedly hanging up on them which is not true rather than refunding my money I drove around on bad brakes for a whole year because I was afraid to take my car to another because I thought it was something more serious and would be very expensive Why would I think it was my brakes when I had just spent over $for brakes and a oil change I have lost all respect for this company and they will never get another dime from me again
Regards,
*** ***

Dear ** ***,
We are in receipt of the complaint sent to your office by *** *** dated May 18, We apologize for any inconvenience *** *** may have experienced at our facility
**
*** *** *** came in on February 15, for a steering evaluationOnce evaluated we found the customer needed axlesAssociate (Winston) did overnight the axles from the INDC order number ***, however due to the snow storm the parts were stuck in another area upon arriving to the storeOn the February 18, when the axles arrived at the store we found that the axles were not correct on one side, that both axles were for the driver sideWe immediately got on the phone with some places around town and everyone said it would be a few days out due to the snow stormsWe finally found a place that could get it to us next day since it was coming from the south so we ordered it
Once the correct part got here we realized that the part was damaged and the ring had been put in wrongWe called a few places around town to get the axle rebuilt and ended up taking the axle to *** *** a *** specialist to have the axle rebuiltAs all this was taking place the customer called my Service Manager and myself to the van to look at the contact points we did notice some damage had been done and entered at claim This happened on the 19th my Service Manager was to enter the claim once the vehicle got let down and we could look at the damage better
I (Amanda) left that day and was heading out of town on vacationOnce I arrived back to the store on the 2nd of March nothing was said to me about the van or the claim I then spoke to *** *** on the 6th and she said she has not heard back from anyone and that she had faxed over the estimatesI asked her to email the estimates to me and I than got with my Service manager he advised he had not entered the claim, so immediately I entered the claim in on that dayFew days went by I spoke to *** *** again I assured her the claim was entered I had the print out of the claim, after several times back and forth with Mrs *** calling our claims department At this point *** *** had lost her faith and spoke to me one last time on May 14th at that time I got my AD Neil involved and he was able to reach out to Becky
We apologize to *** *** and her family for any inconvenience this caused, we feel we did our best to expedite the part delivery, but found it out of our controlAs for the length of time it took for our claims department to send *** *** the claim check, we again apologize and will be addressing this with the manager of claims
On behalf of Pep Boys we do apologize as well as thank you for allowing us the opportunity to address your concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa